BMC Transaction Management. Alexander Raab

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1 BMC Transaction Management Alexander Raab

2 BMC End User Experience Management: Three separate approaches/options: - Synthetic Transaction Protocol Only Driver Synthetic Transactions Protocol - Synthetic ti Transaction Graphical User Interface (GUI) Driver Application Synthetic Transactions - Real Experience Monitoring Graphical User Interface Protocol Application Web Network Transaction Analysis http/https Web Server Copyright 10/30/2009 BMC Software, Inc 2

3 Synthetic Transaction Monitoring: BMC TM ART Synthetic

4 BMC Transaction Management Application Response Time (BMC TM ART) - Synthetic Identify problems by simulating an end-user (using a robot) - Do I have problem? - Where is my problem? - Which locations are affected? Simple verification checks for accuracy as well as performance - Who cares if you quickly serve bad data? Extensive protocol support - Web, ERP/CRM, Mainframe (3270/5250), Citrix and many more TrueLog lets you see what the user saw Reduce time to resolution Versatile and easy-to-use reporting and management console Copyright 10/30/2009 BMC Software, Inc 4

5 The BMC TM ART Synthetic Landscape Integrations Central Administration Customer Applications Scripting Workbench Execution Servers Copyright 10/30/2009 BMC Software, Inc 5

6 BMC TM ART Synthetic Supported Protocols Web Browser HTTP(S)/HTML Macromedia Flex/AMF Streaming (MS, Real) Outlook Web Access Remedy ARS Internet HTTP(S) SMTP/POP/IMAP MAPI FTP LDAP WAP TCP/IP & UDP Other Applications SilkTest GUI Support ERP/CRM SAP PeopleSoft Siebel Oracle Applications Chordiant Epiphany Lawson Middleware CORBA (IIOP) J2EE/EJB.NET Remoting (Framework) (D)COM (COM+, MTS) BEA Tuxedo (ATMI, JOLT) Oracle Forms SAP NetWeaver Terminal Services Citrix MetaFrame (ICA) Web Services (SOA) SOAP (HTTP/XML) MS.NET SOAP Stack Apache Java SOAP Stack Legacy/Mainframe IBM Mainframe (TN3270e) Telnet-based terminal protocol 5250 Client/Server (Databases) ODBC ADO Oracle OCI IBM CLI Copyright 10/30/2009 BMC Software, Inc 6

7 Recording & Scripting Copyright 10/30/2009 BMC Software, Inc BMC Software

8 Copyright 10/30/2009 BMC Software, Inc BMC Software

9 What Type of Problem? Copyright 10/30/2009 BMC Software, Inc BMC Software

10 What Type of Problem? Copyright 10/30/2009 BMC Software, Inc 10

11 TM ART TrueLog on Error: The End-User Perspective on Problems Copyright 10/30/2009 BMC Software, Inc 11

12 TrueLog for SAP Copyright 10/30/2009 BMC Software, Inc 12

13 SLA Troubleshooting Copyright 10/30/2009 BMC Software, Inc 13

14 Individual Violations Copyright 10/30/2009 BMC Software, Inc 14

15 Powerful Reporting Copyright 10/30/2009 BMC Software, Inc 15

16 In Summary: BMC Transaction Management Application Response Time Identify problems from the end user perspective - Do I have problem? - Where is my problem? - How many are affected? Simple verification checks for accuracy - Who cares if you quickly serve bad data? TrueLog lets you see what the user saw - Reduce time to resolution Extensive protocol support means you only need one tool for the job Simple Pricing Model that does not make you count transactions Additional value-add Transaction Management Solutions available - BMC Transaction Management Real Experience Monitor Copyright 10/30/2009 BMC Software, Inc 16

17 Real Transaction Monitoring: BMC TM ART Real Experience Monitor

18 BMC Transaction Management Application Response Time Real Experience Monitor Monitor Web Transactions: - Do I have a problem? - Where is the problem? - Which locations are affected? - How frequent and of what duration? Simple verification checks for accuracy as well as performance - Avoid false positive perception of having fast pages but with bad data! Versatile and easy-to-use reporting and management console - Shared BMC TM ART Infrastructure Support http and https protocols Extensive BSM Integrations Copyright 10/30/2009 BMC Software, Inc 18

19 BMC TM ART REM Capture Capabilities Protocols Captured: - Standard web based http and https Filter Options: - Client Locations - Server Destinations - URI Query Strings - Post-Data Copyright 10/30/2009 BMC Software, Inc 19

20 Same Basic BMC TM ART Constructs for both Synthetic & Real Real Experience Monitor constructs match that of BMC TM ART Synthetic - Locations - Monitors - Transactions Common Metrics collected and Analyzed for: - Health - Availability - Accuracy - Performance Page Server Busy Time Page Download Time Unique Metrics collected for: - Unique Client Count - Count of Transaction Instances Common Reports Common Integrations Copyright 10/30/2009 BMC Software, Inc 20

21 Transaction Management: Integrated BMC TM ART Synthetic + Real Synthetic Txn Robots Users Adding Real Experience Monitoring to BMC TM ART only requires a Passive Network Traffic Analysis Probe REM Network Mirror Probe Analytics, Portal UI & Dashboard Web Servers BPM BMC TM ART Central BMC TM ART Client Copyright 10/30/2009 BMC Software, Inc 21

22 BMC TM ART Real Experience Monitor Summary User Interface is BMC TM ART Central - Manage software probes - Learn transactions - Configure monitoring Deployment/Configuration - No specialized execution server required. - Probe deployed in network at appropriate points - No overhead, delay or risk to application works with copy of packets Monitors - Each REM monitor captures a set of URLs representing real user transactions. - No need to recompile, modify or redeploy any existing customer applications Client BMC TM ART Central Server Execution Server REM Taxi Monitor Synthetic Monitor(s) Probe Copyright 10/30/2009 BMC Software, Inc 22

23 Transaction Definition Learning Mode Identify URL Pattern Filter (or leave blank and record all ) Identify locations to scan transactions from (or leave blank and record from all locations ) Select URL Pattern and Define as Transaction Copyright 10/30/2009 BMC Software, Inc 23

24 In Summary: BMC TM ART Real Experience Monitor Identify problems from the end user perspective but from inside the Data Center Simple verification checks for accuracy - Who cares if you quickly serve bad data? Simple Pricing Model that does not make you count transactions Familiar BMC TM ART Console, Data, and Integrations Part of BMC s Transaction Management Solution - Synthetic Protocol Based - Synthetic GUI Driver Based - Real Experience Monitor Copyright 10/30/2009 BMC Software, Inc 24

25 BMC TM ART : BSM Integrations

26 BMC Performance Manager Integration to BMC TM ART Remedy Service Desk BMC Service Impact & Event Management BMC Performance Manager Agent or Agentless (BPM and PATROL) BMC Transaction Management Application Response Time (BMC TM ART) Transaction Monitoring Copyright 10/30/2009 BMC Software, Inc 26

27 BMC ProactiveNet Analytics Landscape Integration , Remedy BMC Service SNMP Service Impact & Event Desk Management Intelligent Events BMC ProactiveNet t Analytics BMC Transaction Management Application Response Time (BMC TM ART) BMC Performance Manager Agent or Agentless (BPM and Patrol) Monitoring Third-Party Adapters HP, CA, Tivoli, MOM Business or Other Data Metrics Copyright 10/30/2009 BMC Software, Inc 27

28 Live Demo

29 Copyright 10/30/2009 BMC Software, Inc 29

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