Special Needs Plans Structure & Process Measures. Policy Clarifications and Frequently Asked Questions (FAQs)
|
|
- Benjamin Anthony
- 8 years ago
- Views:
Transcription
1 Effective June 4, 2010 Special Needs Plans Structure & Process Measures Policy Clarifications and Frequently Asked Questions (FAQs) CMS Contract No. HHSM C
2
3 Contents General Questions Q1: Difference between HEDIS and S&P measures Q2: Level of HEDIS Reporting Q3: Level of S&P Reporting Q4: How SNPs Report S&P Measures Q5: Submission Dates Q6: Submission of Separate Survey Tools for Each SNP Q7: Phase 3 Reporting Requirements - New! Q8: Look-Back-Period Q9: Public Reporting Q10: Reporting Fees Q11: SNP Survey Team Assignment Q12: Policies for MA Product Line and SNP Benefit Packages Q13: Documenting Functions Performed by Contracted Entities SNP 1: Complex Case Management Q14: Case Management Program Conditions Q15: Case Management Services Within Disease Management Program Q16: Members of an Institutional SNP Cannot Opt Out of Case Management- New! Q17: Case Manager Licensure Requirements SNP 2: Improving Member Satisfaction Q18: Satisfaction Assessment Applies to SNP Operations Q19: Analyzing Data for Entire SNP Population Q20: Lack of Improvement Opportunities Q21: Showing Improvement Based on Actions Taken SNP 3: Clinical Quality Improvements Q22: Showing Improvement for Clinical Measures Q23: Documenting Clinical Measurement Q24: Use of Behavioral and Medical Care Coordination Measures - New! SNP 4: Care Transitions Q25: Using Job Descriptions as Documentation Q26: Use of Patient Data in Reports Q27: Differences Between Two Types of Analyses Q28: Definition of Long-Term Care Facilities Q29: Preauthorization for SNF Admissions - New! SNP 5: Institutional SNP Relationship With Facility Q30: Different Timeframes for Different Issues Q31: Start of Notification Timeframe Q32: SNP Does Not Contract With Nursing Facilities - New! SNP 6: Coordination of Medicare and Medicaid Coverage Q33: SNP is Not Involved With Administering Medicaid Benefits Q34: Required Data Sources for SNPs That Have a Relationship With State - New! Q35: Examples List Job Descriptions as Documented Processes - New! Q36: Determining the Percentage of Dual-Eligible Members Q37: Documenting an Assessment of Network Adequacy
4 General Questions (back to contents) Q1 Difference between HEDIS and S&P measures Question: What is the difference between the HEDIS measures and the Structure & Process measures? Response: HEDIS measures focus on performance for specific clinical issues and require the use of administrative claims data and for some measures, review of the medical records as well. HEDIS measure specifications are used to calculate rates based on a defined numerator and denominator. Structure & Process measures are designed to assess the systems SNPs have in place to perform specific functions related to quality care such as case management. Structure & Process measures rely on review of plan policies and procedures, data reports, prepared materials and other data sources plans use to implement their programs, analyze internal data, document processes and convey information to members and practitioners. Q2 Level of HEDIS Reporting Question: Which SNPs must report HEDIS measures and what is the level of reporting? Response: Every SNP benefit package (identified by the CMS H-number and Plan ID) that had 30 or more members enrolled, as reported in the February 2009 SNP Comprehensive Report, must submit HEDIS results for the SNP subset of 15 HEDIS measures. The February 2009 SNP Comprehensive Report is available on the CMS Website at: If a SNP benefit package is listed in the February 2009 SNP Comprehensive Report, but had 29 or fewer members, a HEDIS report is not required. Q3 Level of Structure and Process (S&P) Measure Reporting Question: Which SNPs must report S&P measures and what is the level of reporting? Response: Please note that the reporting requirements for the Structure & Process measures are different from the reporting requirements for HEDIS results. CMS requires all SNPs that were operational in 2009 and renewed for 2010 to report the Structure & Process measures regardless of enrollment size Structure & Process Measures FAQs Effective June 4, 2010
5 Q4 General Questions continued How SNPs Report S&P Measures Question: How will SNPs report the Structure & Process measures? Response: All SNPs that meet the requirements stated above (see Question 2) will submit the Structure & Process measures via NCQA s Interactive Survey System (ISS). The ISS is a Web-based data collection tool that allows SNPs to self-evaluate against the Structure & Process measures and submit supporting documentation to verify their answers for each of the elements of each measure. The SNP ISS Tool was sent to all eligible SNPs on March 31, 2010 and it is due back to NCQA NO LATER THAN JUNE 30, If your organization has not received this tool or has discontinued its SNP program for 2010, please contact NCQA at SNP@NCQA.ORG. Q5 Submission Dates Question: Can SNPs request an extension to submit their Structure & Process measures after the June 30, 2010 deadline? Response: No. All SNPs that meet the above-stated requirements for submission for the SNP Evaluation program must submit their completed ISS Tool no later than June 30, Q6 Submission of Separate Survey Tools for Each SNP Question: My organization has several SNP benefit packages; do we need to submit a different tool for each SNP? Response: Yes, your organization must submit a separate ISS Tool for each SNP benefit package. Each ISS license contains the name of the SNP, H-number and Plan ID to assist you with identifying the appropriate tool for each SNP.
6 General Questions (back to contents) Q7 Phase 3 Reporting Requirements Question: What measures does NCQA require an organization to report based on its survey type? Response: The column labeled Returning Surveys includes the reporting requirements for SNPs that were assessed in The Initial Surveys column contains the reporting requirements for new SNPs that have not reported before. Only SNP benefit packages that were operational in 2009 and renewed in 2010 are required to report. SNP Returning Surveys Operational 1/1/09; renewed in 2010; submitted in 2008 or 2009 Initial Surveys Operational 1/1/09; renewed in 2010; no previous submission SNP 1 X SNP 2 X SNP 3 X SNP 4 X X SNP 5 X SNP 6 X X New! 2010 Structure & Process Measures FAQs Effective June 4, 2010
7 Q8 General Questions continued Look-Back-Period Question: What is the look-back-period and must all of our policies and procedures have been in place from March 31 st to June 30 th to meet the look-back period? Response: The look-back-period is the three month period prior to the date the ISS Tool is due to NCQA (i.e., March 31, 2010 to June 30, 2010). The look-back period is the same for all SNP surveys. SNPs may submit their ISS Tool(s) any time prior to June 30, 2010 and the look-back-period will not be affected. If an organization did not have a policy in place when NCQA released the Structure & Process measures, surveyors will look for evidence which shows the organization developed the policy and incorporated it into its operations within the look-back period. All documentation (e.g., policies and procedures) must be current as of the look-back-period, but could have been developed prior to that time. Q9 Public Reporting Question: Will NCQA publicly report the results of each SNPs evaluation? Response: NCQA does not publicly report any of the data from the SNP evaluations (Structure & Process and HEDIS measures). NCQA will provide the data to the Centers for Medicare and Medicaid Services (CMS) and CMS will determine how it will use the results of the SNP evaluation. Q10 Reporting Fees Question: Are there any direct fees associated with the assessment against the Structure & Process measures or the submission of HEDIS data to NCQA by SNPs? Response: No. There are no fees for SNPs to undergo the assessment against the Structure & Process measures. CMS has contracted with NCQA to perform this evaluation. SNPs will have other costs associated with the requirements, including the cost of a HEDIS audit.
8 Q11 General Questions continued SNP Survey Team Assignment Question: Does NCQA anticipate assigning an Accreditation Survey Coordinator (ASC) to each organization for its assessment against the Structure & Process measures? Response: While NCQA is not assigning an ASC to each organization, we are providing a variety of resources available to assist SNPs throughout the assessment process (e.g., training sessions and Q&A forums). There is a dedicated SNP assessment team at NCQA that will be actively working with the SNPs to provide information and assistance throughout the SNP assessment process. If SNPs have questions related to the Structure & Process measures, HEDIS measures or the use of the ISS or IDSS data collection tools, they should submit those questions through NCQA s Policy Clarification Support System ( SNPs may also direct general inquiries about the SNP assessment program to SNP@NCQA.ORG. Q12 Policies for MA Product Line and SNP Benefit Packages Question: My organization has a Medicare Advantage product line, a Medicaid product line and two SNP benefit packages and case management services are included as part of the entire memberships benefits. If we attach policies as evidence of performance for a particular element must they be specifically for the SNP population or could they reference the SNP population along with the other product lines? Response: Your organization can choose to do this either way. Please keep in mind that an over-arching policy would need to indicate whether all of the provisions are applicable to all SNP members or just certain subpopulations. Q13 Documenting Functions Performed by Contracted Entities Question: We contract with other entities (medical groups) to perform a number of the functions assessed by the Structure & Process measures. How should we demonstrate performance with these requirements? Response: Your organization needs to provide the appropriate evidence from these contracted entities to document your performance. In addition you should discuss the details of this documentation with a member of the NCQA SNP team by sending an to SNP@NCQA.org Structure & Process Measures FAQs Effective June 4, 2010
9 SNP 1: Complex Case Management (back to contents) Q14 Case Management Program Conditions Question: What conditions qualify for entry into a case management program? Response: It is up to the SNP to design a program appropriate for its population and to specify what conditions qualify for entry into its case management program. Q15 Case Management Services Within Disease Management Program Question: What if Case Management (CM) is part of a larger Disease Management (DM) program? How would NCQA score the elements of SNP 1 if an organization s documentation is from its DM program? Response: SNPs must have a CM program. This program may be part of a broader DM program, but the SNP must demonstrate that it meets the requirements for CM as stated in SNP 1. The DM program documentation must clearly indicate that CM is part of the DM program. Q16 Members of an Institutional SNP Cannot Opt Out of Case Management Question: My organization has an Institutional SNP that not only enrolls and maintains all members in case management but it operates under a model that requires members remain enrolled in case management. If a member wants to opt out of case management then he or she must disenroll from the SNP. Could NCQA clarify what we need to submit to meet the intent of factor 3 of SNP 1 Element E? Response: If your organization can provide evidence (in the form of documented processes and materials) which shows that Institutional SNP members must disenroll from the plan if they want to opt out of its case management program, then NCQA surveyors will score factor 3 of SNP 1 Element E not applicable (NA). New!
10 Q17 SNP 1: Complex Case Management continued Case Manager Licensure Requirements Question: Do the Structure & Process measures stipulate specific education or licensure requirements for case managers? Response: No. The organization may determine the appropriate level of education and the type of licensure necessary for case managers Structure & Process Measures FAQs Effective June 4, 2010
11 SNP 2: Improving Member Satisfaction (back to contents) Q18 Satisfaction Assessment Applies to SNP Operations Question: Does the member satisfaction assessment for Element A apply only to the SNP s case management program? Response: A SNP must assess member satisfaction across its entire operations, not just its CM program. Q19 Analyzing Data for Entire SNP Population Question: If we analyze member satisfaction data for our entire SNP population and do not pull a sample, will NCQA score SNP 2 Factor 2 NA? Response: NCQA scores Factor 2 Yes when an organization analyzes member satisfaction data for its entire SNP population. Q20 Lack of Improvement Opportunities Question: What if a SNP does not have any opportunities for improvement for SNP 2 Element B? Response: NCQA surveyors review the rationale a SNP provides on why it did not identify any opportunities for improvement and the SNP s analysis of its member satisfaction data. If the surveyor agrees with the conclusion that the analysis does not result in the identification of one or more opportunities for improvement, the SNP receives a NA score for this element.
12 Q21 SNP 2: Improving Member Satisfaction continued Showing Improvement Based on Actions Taken Question: Do SNPs have to show improvement based on the actions they have taken to address opportunities identified? Response: No. SNPs undergoing the SNP Evaluation for the first time in 2010 (Initial Surveys) are required to demonstrate that they have identified opportunities for SNP 2 Element B based on their analysis for SNP 2 Element A. They are not required to show improvement on the opportunities identified or the interventions based on those opportunities. Returning SNPs are not required to submit SNP 2 Elements A and B in Structure & Process Measures FAQs Effective June 4, 2010
13 SNP 3: Clinical Quality Improvements (back to contents) Q22 Showing Improvement for Clinical Measures Question: Do SNPs have to show actual clinical improvements for this phase? Response: No. SNPs do not have to demonstrate actual clinical improvements. SNP 3 Element A does not require plans undergoing the SNP Evaluation for the first time in 2010 (initial Surveys) to identify opportunities or demonstrate they have taken action to show improvement. Q23 Documenting Clinical Measurement Question: Should a SNP use a particular format for its documentation? Response: SNP 3 Element A in the ISS Survey tool contains a supplemental worksheet that plans can use to demonstrate performance. The worksheet is not required but NCQA recommends that SNPs use it. Q24 Use of Behavioral and Medical Care Coordination Measures Question: Can a SNP submit any service oriented performance measures to meet the intent for SNP 3 Element A? Response: No, measures for this element must involve improvements in the quality of clinical care. However, if the performance measures are related to improvements in the quality of clinical care it may meet the intent. For example, If a SNP provides a measure of care coordination or continuity of care such as sharing information from behavioral health practitioners with PCPs, the activity in effect involves improving communication between practitioners and care coordination. This type of information sharing can ultimately have a positive impact on the quality of members clinical care; therefore, this type of measure can be used to meet the intent of SNP 3 Element A. New!
14 SNP 4: Care Transitions (back to contents) Q25 Using Job Descriptions as Documentation Question: Can SNPs provide job descriptions of staff responsible for managing transitions to demonstrate performance for SNP 4 Element B? Answer: Yes. A SNP may provide job descriptions as an example of materials which detail how it performs transition coordination activities. SNPs must also provide documented processes (e.g., policies and procedures) to satisfy the documentation requirements for all elements in SNP 4. Q26 Use of Patient Data in Reports Question: Should a SNP provide actual patient data in its admissions reports? Response: Yes, but a plan should NOT submit any reports that contain protected health information (PHI). Therefore, please blind or redact all patient identifiable data from reports before attaching them to ISS as evidence of performance. Q27 Differences Between Two Types of Analyses Question: Can you please describe the differences between the two analyses required for SNP 4 Factor 1 and Factor 4 of Element D? Response: Factor 1 requires the organization to analyze data from claims, the UM process or reports from providers to identify individual patients who are at-risk for a transition. Factor 4 requires the organization to analyze aggregate data for its entire SNP population to identify areas where it can act to reduce unplanned transitions. Plans must submit an actual analysis for both factors. Please note, SNPs should NOT submit any reports that contain protected health information (PHI). Be sure to blind or redact all patient identifiable data from reports before attaching them to ISS as evidence of performance. Q 28 Definition of Long-Term Care Facilities Question: Could NCQA define long-term care facilities referenced in SNP 4 Element C Factor 2 and indicate whether the requirements of this factor encompass skilled nursing facilities and custodial nursing facilities? Response: NCQA s definition for long-term care facilities aligns with CMS definition of nursing facilities; it includes facilities that primarily provide skilled nursing care to residents and relates to services for the rehabilitation of injured, disabled, or sick members. These facilities cover health care and related services for more than 90 days and the services are above the level of custodial care. It does not include facilities that provide custodial care or nonskilled, personal care such as help with activities of daily living and care most individuals perform themselves Structure & Process Measures FAQs Effective June 4, 2010
15 Q 29 Preauthorization for SNF Admissions Question: My organization requires preauthorization for all SNF admissions for long-term care. As a result, all of our admissions to long-term facilities involve planned transitions not unplanned transitions. What type of evidence should we submit to demonstrate that we meet the intent of SNP 4 Element C Factor 2? Response: In this instance your organization would need to submit a copy of its policies or a contract or agreement with a nursing facility which shows the prior authorization requirements for all long-term care admissions. You would also need to submit a report which identifies the nursing facility, lists the date of the authorization request and the subsequent date of admission. These two types of evidence would show that your SNP meets and exceeds the requirements specified in SNP 4 Element C factor 2. New!
16 SNP 5: Institutional SNP Relationship With Facility (back to contents) Q30 Different Timeframes for Different Issues Question: For SNP 5, Element B, can a SNP require different timeframes for notification for different issues such as falls, weight loss, etc? Response: Yes. The SNP may set its own notification parameters; however, they cannot exceed 48 hours to receive a 100 percent score for SNP 5 Element B. Q31 Start of Notification Timeframe Question: For SNP 5, Element B, when does the timeframe for notification start, at the time of the health status change or the identification of that change? Response: The notification timeframe for SNP 5 Element B begins once someone (facility or SNP staff) identifies that an eligible health status change or triggering event has occurred. For example, a member gets a fever at 3:00 am, but it is not observed or recorded until 6:00 am. The timeframe for notification to the SNP/practitioner starts at 6:00 am. Q32 SNP Does Not Contract with Nursing Facilities Question: We have an Institutional SNP but we do not have any contracts with nursing facilities. All of our members reside in the community and we provide the support necessary for them to do so. Could you supply some examples of types of evidence we must submit meet the intent of elements in SNP 5? Response: If your organization does not own or contract with any nursing facilities and all the members in the Institutional SNP reside in the community then NCQA surveyors will score the elements of SNP 5 not applicable during the review; your organization must however provide documentation which demonstrates this. Examples of such documentation may include the Model of Care, and home and community based waiver from a state or federal regulatory agency (e.g., CMS), policies or a statement of benefits or other materials that show the SNP maintains all of its members in the community. New! 2010 Structure & Process Measures FAQs Effective June 4, 2010
17 Q33 SNP 6: Coordination of Medicare and Medicaid Coverage continued SNP is Not Involved With Administering Medicaid Benefits Question: My organization has a SNP that is not required to integrate Medicare and Medicare benefits. We do not have a contract with the state agency to integrate Medicare and Medicaid benefits. Further, we only provide Medicare benefits to SNP members and did not have any involvement with the provision of Medicaid benefits. In view of this, are we still required to demonstrate that we meet the intent of SNP 6 Elements A through E? Response: Yes. This measure does not require that a plan have a contract with the state to integrate the Medicaid program for its SNP members. SNP 6 Elements A, B and D ask whether your SNP provides its members with information about both programs (Medicare/Medicaid) and helps coordinate certain functions so that members can more easily navigate through the differing requirements of both programs. Your organization does not need an integrated contract to perform any of these functions. SNP 6 Element C asks if your organization has a contract with the state or is working toward one to administer some part of the Medicaid benefits. If the state(s) your SNP operates in does not allow Medicare plans to contract with the State Medicaid agency or if the state refuses to do so, you can score this element "NA", but you must provide a letter, legislation/regulations or other documentation that the state does not or will not enter into such an agreement. NCQA is aware of the upcoming Medicare Improvements for Patients and Providers Act of 2008(MIPPA) requirements for all new dual eligible SNPs to have a contract with the state to integrate Medicare and Medicaid. However, the elements of SNP 6 assess the level of coordination and information SNPs currently provide, not what they must do to meet MIPPA requirements in Q34 Required Data Sources for SNPs That Have a Relationship with State Question: Could NCQA clarify whether SNP 6 Element C requires a SNP to submit evidence in all three data sources documented processes, reports and materials? Response: A SNP can demonstrate performance by providing documented processes or reports or materials that meet the intent of the requirements. New! Q35 Examples List Job Descriptions as Documented Processes Question: Documented processes are required data sources for SNP 6 Elements A and D. Can a SNP submit job descriptions as appropriate evidence in this data source? Response: No. Job descriptions were inadvertently listed as examples of documented processes in these two elements. They should only be classified as materials and submitted as evidence in the materials data source for the requirements in these two elements. New!
18 Q36 SNP 6: Coordination of Medicare and Medicaid Coverage continued Determining the Percentage of Dual-Eligible Members Question: SNP 6 Elements C and D are not applicable if an institutional SNP or chronic care SNP s dual-eligible population is less than 5 percent of its membership. What point in time should institutional SNPs and chronic care SNPs use to establish the percentage of membership their dual-eligible population comprises? Response: SNPs should use the CMS' April 2010 Comprehensive Report (on the CMS website) to determine their enrollment information. They can then calculate the percentage of that enrollment for to determine their dual-eligible population. The CMS Comprehensive Report does not contain the actual percentage of dual eligible members, but provides the overall enrollment number that a SNP would need to calculate the percentage. Institutional and Chronic and disabling condition SNPs with dual-eligible populations that comprise less than 5% of their total membership should enter this information in the survey tool. NCQA surveyors will use enrollment data from CMS to determine whether or not the 5% exception applies Structure & Process Measures FAQs Effective June 4, 2010
19 Q37 SNP 6: Coordination of Medicare and Medicaid Coverage continued Documenting an Assessment of Network Adequacy Question: Could an organization demonstrate performance with SNP 6 Element E, Factor 4 by providing a geoaccess analysis of its Medicare practitioner network? Response: No. The analysis of your practitioner network must include practitioners and providers that accept coverage for care and services paid for by both Medicare and Medicaid. Element E requires SNPs to coordinate the delivery of Medicare and Medicaid benefits and help members to obtain services covered by both programs. Therefore, dual-eligible members may not have access to care covered by Medicaid if a SNP only assesses and ensures that its network permits sufficient access to practitioners who accept their Medicare coverage. NCQA does not prescribe the mechanism a SNP should use to assess the adequacy of its provider network so it can choose to perform geoaccess analyses, but that analysis must include an assessment of providers and practitioners that accept Medicare and Medicaid. A SNP can also select another indicator that enables it to monitor and adjust its network based upon members health, cultural and linguistic needs.
Special Needs Plans Structure & Process Measures. CMS Contract No. HHSM-500-2006-00060C
Special Needs Plans Structure & Process Measures CMS Contract No. HHSM-500-2006-00060C 1 Contents SNP 1: Complex Case Management... 4 Element A: Identifying Members for Case Management... 4 Element B:
More informationSpecial Needs Plan Provider Education
Special Needs Plan Provider Education Reviewed September 2014 Learning Goals What is a Special Needs Plan (SNPs) What differentiates a SNP from other MA plans What SNPs are offered by Freedom Health and
More informationMedicare Advantage special needs plans
C h a p t e r14 Medicare Advantage special needs plans R E C O M M E N D A T I O N S 14-1 The Congress should permanently reauthorize institutional special needs plans. COMMISSIONER VOTES: YES 16 NO 0
More informationSYNOPSIS OF HEALTH CARE QUALITY MANAGEMENT SYSTEMS
SYNOPSIS OF HEALTH CARE QUALITY MANAGEMENT SYSTEMS Administration for Community Living CBO Learning Collaborative Webinar Presenter: Sharon R. Williams, Health Care Consultant April 2, 2014 2 QUALITY ASSURANCE:
More informationWhat is the prior authorization process for Skilled Nursing Facility Admission?
MyCare Long Term Care (LTC) Nursing Facility FAQs The nursing facility network is an essential part of the health care delivery system and we value your partnership. We appreciate the compassion you offer
More information2014 Model of Care Training SHP_2014838A
2014 Model of Care Training SHP_2014838A 1 Model of Care Training This course is offered to meet the CMS regulatory requirements for Model of Care Training for our Special Needs Plans. It also ensures
More informationWelcome! Medicare Advantage. Elderplan Advantage Institutional Special Needs Plan
Elderplan Advantage Institutional Special Needs Plan 1 Welcome! Goals for today: To give you an overview of Medicare Advantage Works To give you a sense of the role of ISNP in an SNF To provide a description
More informationNCQA Corrections, Clarifications and Policy Changes to the 2012 DM Standards and Guidelines March 26, 2012
This document includes the corrections, clarifications and policy changes to the 2012 DM Standards and Guidelines. NCQA has identified the appropriate page number in the printed publication and the standard
More information8/14/2012 California Dual Demonstration DRAFT Quality Metrics
Stakeholder feedback is requested on the following: 1) metrics 69 through 94; and 2) withhold measures for years 1, 2, and 3. Steward/ 1 Antidepressant medication management Percentage of members 18 years
More informationGuidelines for a Successful OC Survey
Guidelines for a Successful OC Survey 2007 Standards Welcome to the NCQA Organization Certification (OC) survey process. The guidelines and resources contained in this appendix will help you prepare for
More informationMedicare Managed Care Manual Chapter 5 - Quality Assessment
Medicare Managed Care Manual Chapter 5 - Quality Assessment Transmittals Issued for this Chapter Table of Contents (Rev. 117, 08-08-14) 10 Introduction 20 Medicare Quality Improvement Program 20.1 Chronic
More informationMedicare: 2015 Model of Care Training 04/2015
Medicare: 2015 Model of Care Training 04/2015 1 Model of Care Training This course is offered to meet the CMS regulatory requirements for Model of Care Training for our Special Needs Plans. It also ensures
More informationKey Points about Star Ratings from the CMS 2016 Final Call Letter
News from April 2015 Key Points about Star Ratings from the CMS 2016 Final Call Letter On April 6, 2015 CMS released the Announcement of Methodological Changes for Calendar Year 2016 for Medicare Advantage
More informationCrosswalk: CMS Shared Savings Rules & NCQA ACO Accreditation Standards 12/1/2011
Crosswalk: CMS Shared Savings Rules & NCQA ACO Accreditation Standards 12/1/2011 The table below details areas where NCQA s ACO Accreditation standards overlap with the CMS Final Rule CMS Pioneer ACO CMS
More informationCoventry Health Care of Florida, Inc. Coventry Health Plan of Florida, Inc. Summit Health Plan of Florida
Coventry Health Care of Florida, Inc. Coventry Health Plan of Florida, Inc. Summit Health Plan of Florida Medicare Quality Management Program Overview Quality Improvement (QI) Overview At Coventry, we
More informationUPDATED: NOVEMBER 2009 344.1 RESOURCES THIRD PARTY RESOURCES
UPDATED: NOVEMBER 2009 344.1 NOTE: Enrollment in Medicare is a condition of eligibility for Medicaid. Beginning in 2006, persons entitled to Part A and/or enrolled in Part B are eligible for the prescription
More information114.5 CMR 11: CRITERIA AND PROCEDURES FOR THE SUBMISSION OF HEALTH PLAN DATA
114.5 CMR 11: CRITERIA AND PROCEDURES FOR THE SUBMISSION OF HEALTH PLAN DATA Section 11.01 General Provisions 11.02 Definitions 11.03 Reporting Requirements 11.04 Severability 11.05 Administrative Information
More information504 Lavaca Street Suite 850 Austin, Texas 78701 PROVIDER NEWSLETTER
504 Lavaca Street Suite 850 Austin, Texas 78701 PROVIDER NEWSLETTER PROVIDER REPORT www.cenpatico.com Welcome to the first Cenpatico provider report for 2013. We re excited to share with you details on
More informationADDENDUM to. Commonwealth of Massachusetts Executive Office of Health and Human Services Office of Medicaid
ADDENDUM to Commonwealth of Massachusetts Executive Office of Health and Human Services Office of Medicaid Proposal to the Center for Medicare and Medicaid Innovation State Demonstration to Integrate Care
More informationTABLE OF CONTENTS. Claims Processing & Provider Compensation
TABLE OF CONTENTS Claims Address... 2 Claim Submission... 2 Claim Payment... 2 Claim Payment Adjustments.... 2 Claim Disputes... 2 Recovery of Overpayments... 3 Balance Billing... 3 Annual Health Assessment
More informationEQR PROTOCOL 6 CALCULATION OF PERFORMANCE MEASURES
OMB Approval No. 0938-0786 EQR PROTOCOL 6 CALCULATION OF PERFORMANCE MEASURES A Voluntary Protocol for External Quality Review (EQR) Protocol 1: Assessment of Compliance with Medicaid Managed Care Regulations
More information2014 Interactive Data Submission System (IDSS) Training
2014 Interactive Data Submission System (IDSS) Training Michele Taylor Data Reporting Analyst What is the IDSS? A fully web-based system used to collect non-survey HEDIS results for all product lines IDSS
More informationManaged Care in Minnesota
Managed Care in Minnesota This profile reflects state managed care program information as of August 2014, and only includes information on active federal operating authorities, and as such, the program
More informationMedical Management. G.2 At a Glance. G.3 Procedures Requiring Prior Authorization. G.5 How to Contact or Notify Medical Management
Page1 G.2 At a Glance G.3 Procedures Requiring Prior Authorization G.5 How to Contact or Notify G.6 When to Notify G.11 Case Management Services G.14 Special Needs Services G.16 Health Management Programs
More informationHow do Medicare Advantage Plans work?
74 Section 5 Get Information about Your Medicare Health Coverage Choices How do Medicare Advantage Plans work? Can I get my health care from any doctor, other health care provider, or hospital? Are prescription
More informationWhat s a Medicare Advantage Plan?
Revised April 2015 What s a Medicare Advantage Plan? You can get your Medicare benefits through Original Medicare, or a Medicare Advantage Plan (like an HMO or PPO). If you have Original Medicare, the
More informationCenter for Medicaid and State Operations/Survey and Certification Group
DEPARTMENT OF HEALTH & HUMAN SERVICES Centers for Medicare & Medicaid Services 7500 Security Boulevard, Mail Stop S2-12-25 Baltimore, Maryland 21244-1850 Center for Medicaid and State Operations/Survey
More informationPreview of the Attestation System for the Medicare Electronic Health Record (EHR) Incentive Program
Preview of the Attestation System for the Medicare Electronic Health Record (EHR) Incentive Program The Medicare EHR Incentive Program provides incentive payments to eligible professionals, eligible hospitals
More information2014 Quality Improvement and Utilization Management Evaluation Summary
2014 Quality Improvement and Utilization Management Evaluation Summary INTRODUCTION The Quality Improvement (QI) and Utilization Management (UM) Program Evaluation summarizes the completed and ongoing
More informationMEDICARE CROSSOVER PROCESS FREQUENTLY ASKED QUESTIONS
MEDICARE CROSSOVER PROCESS FREQUENTLY ASKED QUESTIONS QUESTION 1. What is meant by the crossover payment? ANSWER When Medicaid providers submit claims to Medicare for Medicare/Medicaid beneficiaries, Medicare
More informationAppeals Provider Manual 15
Table of Contents Overview... 15.1 Commercial Member appeals... 15.1 Self-insured groups... 15.1 Traditional/CMM Members... 15.1 Who may appeal... 15.1 How to file an internal appeal on behalf of the Member...
More informationCoordinating care for dual-eligible beneficiaries
C h a p t e r5 Coordinating care for dual-eligible beneficiaries C H A P T E R 5 Coordinating care for dual-eligible beneficiaries Chapter summary In this chapter Beneficiaries who qualify for Medicare
More informationNational Association of State United for Aging and Disabilities September 17, 2014
National Association of State United for Aging and Disabilities September 17, 2014 What s Driving Health Plan Quality? Sharon R. Williams, CEO/Founder, Williams Jaxon Consultants, LLC Merrill Friedman,
More informationPerformance Evaluation Report Kaiser Prepaid Health Plan (KP Cal, LLC) Marin and Sonoma Counties July 1, 2009 June 30, 2010
Performance Evaluation Report Kaiser Prepaid Health Plan (KP Cal, LLC) Marin and Sonoma Counties July 1, 2009 June 30, 2010 Medi-Cal Managed Care Division California Department of Health Care Services
More informationPremera Blue Cross Medicare Advantage Provider Reference Manual
Premera Blue Cross Medicare Advantage Provider Reference Manual Introduction to Premera Blue Cross Medicare Advantage Plans Premera Blue Cross offers Medicare Advantage (MA) plans in King, Pierce, Snohomish,
More informationNCQA Health Plan Accreditation. Rigorous. Flexible. Superior.
NCQA Health Plan Accreditation Rigorous. Flexible. Superior. Health Plan Accreditation Rigorous. Flexible. Superior. Health plans operate in a competitive marketplace, often vying for business with local,
More informationHumana Medicare Advantage and Prescription Drug Plans
2015 Presentation Humana Medicare Advantage and Prescription Drug Plans Y0040_SPM_SPRE_MAPD_15 Approved GNHH31KHH_15 Let s talk about... Are you eligible? Choosing the right Humana plan for you Your Medicare
More informationCMS NEWS. October, 25, 2012 (202) 690-6145
DEPARTMENT OF HEALTH & HUMAN SERVICES Centers for Medicare & Medicaid Services Room 352-G 200 Independence Avenue, SW Washington, DC 20201 CMS NEWS FOR IMMEDIATE RELEASE Contact: CMS Media Relations October,
More informationEQR PROTOCOL 1: ASSESSMENT OF COMPLIANCE WITH MEDICAID MANAGED CARE REGULATIONS
OMB Approval No. 0938-0786 EQR PROTOCOL 1: ASSESSMENT OF COMPLIANCE WITH MEDICAID MANAGED CARE REGULATIONS A Mandatory Protocol for External Quality Review (EQR) Protocol 1: Protocol 2: Validation of Measures
More informationUnderstanding Medicare Part C & D Enrollment Periods
TIP SHEET Understanding Medicare Part C & D Enrollment Periods Revised August 2014 Enrollment in Medicare is limited to certain times. You can t always sign up when you want, so it s important to know
More informationThe Wisconsin Medicaid Electronic Health Record Incentive Program for Eligible Hospitals
Update July 2011 No. 2011-39 Affected Programs: BadgerCare Plus, Medicaid To: Hospital Providers, HMOs and Other Managed Care Programs The Wisconsin Medicaid Electronic Health Record Incentive Program
More informationRhode Island HIT Survey: 2014 Results and Trends. October 2014
Rhode Island HIT Survey: 2014 Results and Trends October 2014 Survey Objectives 1. To measure presence (structural measures) and use (process measures) of HIT by clinicians caring for Rhode Island patients
More informationQuality Improvement Project (QIP) Reporting Tool
Quality Improvement Project (QIP) Reporting Tool A. Medicare Advantage Organization (MAO) Information MAO Name Contract # Identification # MAO Location Contact Person Name Title Telephone Email MAO Plan
More informationOptimum HealthCare Sales Video Script - H5594_14SalesVideo_CMS Approved
Optimum HealthCare Sales Video Script - H5594_14SalesVideo_CMS Approved Thank you for joining us for this special presentation on Optimum HealthCare s Medicare Advantage Plans. Today we will explain the
More informationFinal CY 2016 Marketing Guidance for New York s Medicare-Medicaid Plans Issued: July 24, 2015 Revised: March 22, 2016
Final CY 2016 Marketing Guidance for New York s Medicare-Medicaid Plans Issued: July 24, 2015 Revised: March 22, 2016 Introduction All Medicare Advantage-Prescription Drug (MA-PD) plan sponsor requirements
More information7/31/2014. Medicare Advantage: Time to Re-examine Your Engagement Strategy. Avalere Health. Eric Hammelman, CFA. Overview
Medicare Advantage: Time to Re-examine Your Engagement Strategy July 2014 avalerehealth.net Avalere Health Avalere Health delivers research, analysis, insight & strategy to leaders in healthcare policy
More informationKey Points about Star Ratings from the CMS 2015 Draft Call Letter
News From February 24, 2014 Key Points about Star Ratings from the CMS 2015 Draft Call Letter On February 21, 2014 CMS released the 2015 Draft Advance Notice and Call Letter for Medicare Advantage plans.
More informationRestructuring Medicaid for Managed Long Term Services and Supports
Restructuring Medicaid for Managed Long Term Services and Supports New Jersey Hospital Association April 23, 2014 Deputy Commissioner Lowell Arye Department of Human Services 1 Backdrop for Move to MLTSS
More informationManaged Care in Illinois
Managed Care in Illinois This profile reflects state managed care program information as of August 2014, and only includes information on active federal operating authorities, and as such, the program
More informationQualis Health. Quarterly
Qualis Health Quarterly Nebraska Medicaid September 2011 Welcome to Qualis Health s quarterly newsletter for Nebraska Medicaid Services. We hope you will find the newsletter useful and informative, and
More information2015 Optimum Healthcare Sales Presentation Video Transcript-
2015 Optimum Healthcare Sales Presentation Video Transcript- H5594_15SalesPresVidv2_CMS_Approved Welcome to this presentation on Optimum HealthCare s Medicare Advantage Plans. Today you will learn about
More informationDistance Education Certification Program Secondary Provider Application for Subsequent Course Certification This application is required for
Distance Education Certification Program Secondary Provider Application for Subsequent Course Certification This application is required for secondary providers seeking certification for a course offered
More informationHow To Manage Health Care Needs
HEALTH MANAGEMENT CUP recognizes the importance of promoting effective health management and preventive care for conditions that are relevant to our populations, thereby improving health care outcomes.
More informationKaiser Permanente Guide to Medicare Basics
Kaiser Permanente Guide to Medicare Basics The National Medicare program, which was created in 1965, has given people peace of mind and the security of knowing they ll have access to health coverage. Medicare
More informationFACT SHEET Medicare Advantage (Part C): An Overview (C-001) p. 1 of 5
FACT SHEET Medicare Advantage (Part C): An Overview (C-001) p. 1 of 5 Medicare Advantage (Part C): An Overview Medicare Advantage is also known as Medicare Part C. A Medicare Advantage (MA) plan is an
More informationWhat this means for Idaho?
What this means for Idaho? Why now? The 2011 Idaho Legislature approved the Medicaid Cost Containment and Health Care Improvement Act : The current fee-for-service health care delivery system of payment
More informationMoving Through Care Settings (Don t Send Me to a Nursing Home)
Moving Through Care Settings (Don t Send Me to a Nursing Home) NCCNHR Annual Meeting October 23, 2009 Eric Carlson Alfred J. Chiplin, Jr. Gene Coffey 1 At-Home Care Getting More Attention Many federal
More informationAppendix 4. Summary of Changes
Appendix 4 Summary of Changes Patient-Centered Specialty Practice Recognition November 16, 2015 Appendix 4 Summary of Changes 4-3 APPENDIX 4 SUMMARY OF CHANGES Policies and Procedures Section 1 Modified
More informationState of Alabama Medicaid Agency
Alabama Nursing Home Association (ANHA) Seminar SPONSORED BY: Senior Care Pharmacy & Gericare Medical Supply Playing by the Rules for the Medicaid Nursing Home Program and Conducting an Effective Medical
More informationDSRIP QUARTERLY REVIEW PROCESS: Project Requirement - Timeframe. Project Requirement - Unit Level Reporting
DSRIP QUARTERLY REVIEW PROCESS: PPSs will submit a quarterly report to the Independent Assessor throughout the DSRIP program via the automated MAPP tool which includes Domain 1 DSRIP Requirement Milestone
More informationMedicare Shared Savings Program: Accountable Care Organizations. Centers for Medicare and Medicaid Services Final Rule Provisions
Medicare Shared Savings Program: Accountable Care Organizations Centers for Medicare and Medicaid Services Final Rule Provisions The Centers for Medicare and Medicaid Services (CMS) published a final rule
More informationCare Transitions Training Videoconference December 17, 2009 Questions and Answers
1. Q: Will the transition log be sent to the counties and care systems electronically? A: It will be available on each health plan s Web page. If a website is not available, the plan will send the form
More informationMedicare Advantage Funding Cuts and the Impact on Beneficiary Value
Medicare Advantage Funding Cuts and the Impact on Beneficiary Value Commissioned by Better Medicare Alliance Prepared by: Milliman, Inc. Brett L. Swanson, FSA, MAAA Consulting Actuary Eric P. Goetsch,
More informationQuality Improvement Program
Quality Improvement Program Section M-1 Additional information on the Quality Improvement Program (QIP) and activities is available on our website at www.molinahealthcare.com Upon request in writing, Molina
More informationNebraska Medicaid Managed Long-Term Services and Supports
Background A significant shift in the management and administration of Medicaid services has taken place over the past several years with the growth of managed care. Full-risk managed care is a health
More informationTransitioning Low-Income Children from a Separate Children s Health Insurance Program (CHIP) to Medicaid October 18, 2013
DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Medicare & Medicaid Services 7500 Security Boulevard, Mail Stop S2-26-12 Baltimore, MD 21244-1850 Center for Medicaid and CHIP Services Transitioning
More informationDecember 2014. Federal Employees Health Benefits (FEHB) Program Report on Health Information Technology (HIT) and Transparency
December 2014 Federal Employees Health Benefits (FEHB) Program Report on Health Information Technology (HIT) and Transparency I. Background Federal Employees Health Benefits (FEHB) Program Report on Health
More informationAugust 26, 2013 (202) 690-6145. CMS and New York Partner to Coordinate Care for Medicare-Medicaid Enrollees
DEPARTMENT OF HEALTH & HUMAN SERVICES Centers for Medicare & Medicaid Services Room 352-G 200 Independence Avenue, SW Washington, DC 20201 FACT SHEET FOR IMMEDIATE RELEASE Contact: CMS Media Relations
More informationCenter for Medicaid and CHIP Services SMDL# 12-002 ICM# 2
DEPARTMENT OF HEALTH & HUMAN SERVICES Centers for Medicare & Medicaid Services 7500 Security Boulevard, Mail Stop S2-26-12 Baltimore, Maryland 21244-1850 Center for Medicaid and CHIP Services SMDL# 12-002
More informationSTAR RATINGS FOR MEDICARE ADVANTAGE PLANS
11 STAR RATINGS FOR MEDICARE ADVANTAGE PLANS A Medicare Advantage (MA) Plan is offered by private health insurance companies that are approved by Medicare which is a social insurance program administered
More information17. What is the effective date of this rule? A: This rule is effective March 17, 2014 (60 days from the date of publication).
Questions and Answers - 1915(i) State Plan Home and Community-Based Services, 5-Year Period for Waivers, Provider Payment Reassignment, Setting Requirements for Community First Choice, and 1915(c) Home
More informationSpecial Enrollment Periods for Medicare Advantage Plans and Medicare Part D Drug Plans 1
Last Updated: March 2014 Special Enrollment Periods for Medicare Advantage Plans and Medicare Part D Drug Plans 1 You re limited in when and how often you can join, change or leave a Medicare Advantage
More informationVNS CHOICE: Managing Complex Care Needs for the Frail Elderly of New York City. Roberta Brill Vice President, VNS Health Plans
VNS CHOICE: Managing Complex Care Needs for the Frail Elderly of New York City Roberta Brill Vice President, VNS Health Plans VNS CHOICE Organization Subsidiary of the Visiting Nurse Service of New York
More information2015 Freedom Health Sales Presentation Video Transcript- (Host) (Member Testimony) H5427_15FHSalesPresVidv2_CMS Approved
2015 Freedom Health Sales Presentation Video Transcript- H5427_15FHSalesPresVidv2_CMS Approved Welcome to this presentation on Freedom Health s Medicare Advantage Plans. Today you will learn about the
More informationDistance Education Certification Program Secondary Provider Application for Initial Certification This application is required for secondary
Distance Education Certification Program Secondary Provider Application for Initial Certification This application is required for secondary providers seeking certification for the first time or a course
More informationRhode Island Annual Health Statement Supplement Instructions
Rhode Island Annual Health Statement Supplement Instructions Office of the Health Insurance Commissioner 1511 Pontiac Ave, Building #69 first floor Cranston, RI 02920 (401) 462-9517 (401) 462-9645 (fax)
More informationHIPAA (The Health Insurance Portability and Accountability Act)
Section 16. HIPAA Requirements and Information HIPAA (The Health Insurance Portability and Accountability Act) Molina Healthcare s Commitment to Patient Privacy Protecting the privacy of members personal
More information1) What is the purpose of the Graduate Nurse Education (GNE) Demonstration?
GRADUATE NURSE EDUCATION DEMONSTRATION FREQUENTLY ASKED QUESTIONS General 1) What is the purpose of the Graduate Nurse Education (GNE) Demonstration? The primary purpose of the Demonstration is to provide
More informationMedical Management. G.2 At a Glance. G.3 Procedures Requiring Prior Authorization. G.5 How to Contact or Notify Medical Management
G.2 At a Glance G.3 Procedures Requiring Prior Authorization G.5 How to Contact or Notify Medical Management G.6 When to Notify Medical Management G.9 Case Management Services G.12 Special Needs Services
More informationprofessional billing module
professional billing module Professional CMS-1500 Billing Module Coding Requirements...2 Evaluation and Management Services...2 Diagnosis...2 Procedures...2 Basic Rules...3 Before You Begin...3 Modifiers...3
More informationFUNDAMENTALS OF MANAGED CARE
FUNDAMENTALS OF MANAGED CARE HIV/AIDS BUREAU HEALTH RESOURCES AND SERVICES ADMINISTRATION HRSA HIV/AIDS Bureau 1 FUNDAMENTALS OF MANAGED CARE 1. Managed Care Elements 2. Organizational Models 3. Continuum
More informationCCO Incentive Metrics: Requirements for Reporting on EHR- Based Measures in 2015 GUIDANCE DOCUMENTATION
CCO Incentive Metrics: Requirements for Reporting on EHR- Based Measures in 2015 GUIDANCE DOCUMENTATION Oregon Health Authority Page 1 of 22 Contents Section 1: Executive Summary... 4 1.1 Objective...
More informationWhat is a Medicare Advantage Plan?
CENTERS FOR MEDICARE & MEDICAID SERVICES What is a Medicare Advantage Plan? A Medicare Advantage Plan (like an HMO or PPO) is a way to get your Medicare benefits. Unlike Original Medicare, in which the
More informationYour Guide to Medicare Special Needs Plans (SNPs)
CENTERS FOR MEDICARE & MEDICAID SERVICES Your Guide to Medicare Special Needs Plans (SNPs) This official government booklet has important information about Medicare Special Needs Plans, including the following:
More informationMedicare Advantage special needs plans
O n l i n e A p p e n d i x e s14 Medicare Advantage special needs plans 14-A O n l i n e A p p e n d i x Additional data on Medicare Advantage special needs plans and information on quality TABLE 14 A1
More informationPatient-Level Instructions
Patient-Level Instructions HEDIS 2012 Patient-Level Data File Submission Instructions (2011 Measurement Year) Version 1.0 January 9, 2012 Prepared for: Barbara Crawley Project Officer CMS/CBC/BEAG/DBA7500
More informationMedicare Advantage Plans: What is it and what does it cover?
Medicare Advantage Plans: What is it and what does it cover? Medicare and Medigap have been around since the mid-60s. Then in the 70s, the government authorized private health plans to offer an alternative
More informationNAMD WORKING PAPER SERIES. Advancing Medicare and Medicaid Integration: An Update on Improving State Access to Medicare Data
NAMD WORKING PAPER SERIES Advancing Medicare and Medicaid Integration: An Update on Improving State Access to Medicare Data May 2012 444 North Capitol Street, Suite 309 Washington, DC 20001 Phone: 202.403.8620
More informationInstructions to help you complete your enrollment form for the HPHC Medicare Supplement Plan
Instructions to help you complete your enrollment form for the HPHC Medicare Supplement Plan Massachusetts THIS ENROLLMENT FORM IS IN SECTIONS. PLEASE REMOVE THIS TAB TO SEPARATE THE SECTIONS BEFORE YOU
More informationUnderstanding Changes to Medicaid Behavioral Health Care in New York. Consumer/Recipient Education Forum
Understanding Changes to Medicaid Behavioral Health Care in New York Consumer/Recipient Education Forum MARCH July 2015 2015 Presentation Overview What are the Goals for the Medicaid Changes? What is Medicaid
More informationIntroductory Guide to Medicare Part C and D
Introductory Guide to Medicare Part C and D Elizabeth B. Lippincott Emily A. Moseley Lippincott Law Firm PLLC Contents Introduction... 3 Instructions on Using the Guide... 3 Glossary and Definitions...
More informationMyCare Ohio Skilled Nursing Facility Orientation
MyCare Ohio Skilled Nursing Facility Orientation Demonstration/Pilot Area Demonstration/Pilot Area 2 Health Plan Options Northwest Southwest West Central Central East Central Northeast Central Northeast
More informationAdvance Notification/Prior Authorization
Advance Notification/Prior Authorization Physician Frequently Asked Questions Overview The objective of our medical management program is to improve the appropriateness and affordability of care through
More informationPatient Centered Medical Home
Patient Centered Medical Home 2013 2014 Program Overview Florida Blue is a trade name of Blue Cross and Blue Shield of Florida Inc., an Independent Licensee of the Blue Cross and Blue Shield Association.
More informationOregon Statewide Performance Improvement Project: Diabetes Monitoring for People with Diabetes and Schizophrenia or Bipolar Disorder
Oregon Statewide Performance Improvement Project: Diabetes Monitoring for People with Diabetes and Schizophrenia or Bipolar Disorder November 14, 2013 Prepared by: Acumentra Health 1. Study Topic This
More informationFRAMEWORK FOR THE ANNUAL REPORT OF THE STATE CHILDREN S HEALTH INSURANCE PLANS UNDER TITLE XXI OF THE SOCIAL SECURITY ACT
FRAMEWORK FOR THE ANNUAL REPORT OF THE STATE CHILDREN S HEALTH INSURANCE PLANS UNDER TITLE XXI OF THE SOCIAL SECURITY ACT Preamble Section 2108(a) of the Act provides that the State and Territories must
More information(Host) Freedom Health 2014 Video Script - H5427_14SalesVideo_CMS Approved
Thank you for joining us for this special presentation on Freedom Health s Medicare Advantage Plans. Today we will explain the tremendous value of a Freedom Health plan which offers benefits and savings
More informationMolina Healthcare Post ICD 10 FAQ
Molina Healthcare Post ICD 10 FAQ On March 31, 2014, the Senate voted to approve a bill to delay the implementation of ICD-10-CM/ PCS by at least one year. President Obama signed the bill into law on April
More informationRelease Notes December 08, 2011
Release Notes December 08, 2011 UnitedHealthcareOnline.com Website Design Changes The look of UnitedHealthcareOnline.com has been updated to reflect UnitedHealthcare s new single brand. In many places
More informationPamela Tropiano, RN, CCM, BSN, MPA. CareSource
Annual Education Conference September 30 October 3, 2012 Orlando, FL 1.7 Creative Case Management Pamela Tropiano, RN, CCM, BSN, MPA Senior Vice President, Health hservices CareSource Mission: The CareSource
More information