Special Needs Plan Provider Education

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1 Special Needs Plan Provider Education Reviewed September 2014

2 Learning Goals What is a Special Needs Plan (SNPs) What differentiates a SNP from other MA plans What SNPs are offered by Freedom Health and Optimum Healthcare 2

3 Care Management for the Most Vulnerable Subpopulation Vulnerable members are those members who could benefit from additional specialized monitoring. For example, members with the following issues or diagnoses would be considered more vulnerable : Frail Disabled End-stage renal disease diagnosis after enrollment End-of-life Multiple and complex chronic conditions 3

4 Special Needs Plans Characteristics Limited enrollment. Qualifying condition or Medicaid status. Beneficiaries are typically older, with multiple comorbid conditions and are more challenging to treat. SNP benefit plans are custom designed to meet the needs of the designated population. SNP members normally have additional election periods Medicare coverage. to change their Must have a comprehensive model of care (MOC) based on based guidelines. evidence 4

5 Sample SNP Benefits No or low co-pays to encourage use of preventive and ambulatory services e.g. $0 PCP co-pay Transportation services to increase access to care Post hospitalization meal benefit to support frail member needs Enhanced Over-The-Counter benefit $0 co-pay for home Oxygen for COPD SNP 5

6 Our Plan Model of Care Philosophy Primary Care Physician (PCP) is medical home Tiered care plans representing hierarchy of disease severity Chronic condition management through integrated benefits, network, and care management activities Facilitates access to necessary care especially for Dual Eligibles 6

7 Model of Care Elements SNP Target Population Measurable Goals Staff Structure and Care Management Roles Interdisciplinary Care Team Provider Network Having Special Expertise and use of clinical Practice Guidelines Model Of Care Training Health Risk Assessment Individualized Care Plan Communication Network Care Management for the most vulnerable Subpopulation Performance and Health Outcome Measurement 7

8 SNP Target Population Medicare Eligible members with the following Chronic diseases: Congestive Heart Failure Cardiovascular Disease Pulmonary/Chronic Obstructive Pulmonary Disease Diabetes Medicare and Medicaid Dual Eligible members. 8

9 Identifying SNP Members - Freedom Cards and Products Plan Name Type Description ID VIP Care Chronic CHF, CVD, and Diabetes VIP Care COPD Chronic COPD, Chronic Lung Disorders, Asthma, Chronic Bronchitis, Emphysema, Pulmonary Fibrosis Freedom VIP Savings Chronic CHF, CVD, Diabetes Health VIP Savings COPD Chronic COPD, Chronic Lung Disorders, Asthma, Chronic Bronchitis, Emphysema, Pulmonary Fibrosis Medi Medi - Full Dual $0 Cost Share M edicare/medicaid Duals Medi Medi - Partial Dual Non $0 Cost Share M edicare/medicaid Duals 9

10 Identifying SNP Members - Optimum Cards and Products ID Optimum HealthCare Diamond Rewards Chronic CHF, CVD, and Diabetes Diamond Rewards Chronic COPD, Chronic Lung Disorders, Asthma, COPD Chronic Bronchitis, Emphy sema, Pulmonary Fibrosis Emerald- Full Dual $0 Cost Share Me dicare/medicaid Duals Emerald- Partial Dual Non $0 Cost Share Medicare/M edicaid Duals 10

11 Enrollment Process for SNPs Chronic/Pulmonary Enrollees Member elects Plan by stating they have the disease required to qualify Member will be required to have a physician complete a disease verification form and submit to Plan Members not verified by their Physician within 60 days of enrollment must be disenrolled Dual-Eligible Enrollees Member qualifies by receiving both Medicare and Medicaid benefits Member must retain Medicaid eligibility in order to remain in SNP 11

12 Staff Structure & Care Management Roles Administrative Staff Impacting Members All Health Plan staff members interact with SNP beneficiaries to facilitate and prov ide coordinated care. 12

13 Provider Care Management Patient Centered Medical Home Model PCP Delivers clinical care Coordinates care across continuum (specialist and facility) using referrals and authorization requests Utilizes evidence based care plans Plan Develops care plans, PCP and member education materi als and guidelines Drives multidisciplinary team Comprehensive disease and case management Social services suppo rt Utilization manageme nt support Implements quality ma nagement program 13

14 Coordination of Benefits Chronic, Pulmonary & Dual Eligible SNPs Member receives all services from the Plan utilizing Plan providers Explanation of Coverage and Summary of Benefits are provided to member and available on Plan website Dual Eligible SNP While enrolled in SNP Plan, there is no coordination of services through Medicaid and no billing of any services to Medicaid Plan provides all services and adjudicates all claims 14

15 Case Management Coordination of Care Resource for member to coordinate with PCP Counsels members Disease stages Health status change Care plan details Discharge plans and needs for service Transitions of care Coordination of care Documentation All contacts Actions taken Utilize electronic care management system Review of ongoing reports and communicate with members Reports Identify members with planned and unplanned transitions of Identify members who are at high risk care 15

16 Interdisciplinary Care Team (IDCT) Purpose Reviews and approves care plan models (problems, interventions, goals) Reviews and approves care management policies for SNP plans Forum to discuss and receive input on cases (PCPs may be invited to attend case discussions) Periodic review and update of clinical guidelines 16

17 Interdisciplinary Care Team Members Cardiology (Board Certified) Chief Medical Officer-Chair Plan Medical Director Pulmonary (Board Certified) Clinical Pharmacist Member if requested Interdisciplinary Team PCP as needed Plan Clinical Administrative Staff: Quality Improvement Director Vice President of Health Services Utilization Management Director/Manager Manager/Director of Special Needs Plan Certified Dietician Endocrinology (Board Certified) Case and Disease Ma nagement Nurses Social W orkers * Frequency: Quarterly meetings 17

18 Provider Network Health Plan Provider Network has specialized clinical expertise pertinent to SNP Population. Credentialing is the process used to ensure facilities are accredited, specialist have the required experience and training. 18

19 Health Risk Assessment Annual health assessment for all SNP members: Health Assessment Tool (HAT) Disease Specific Health Assessment Tool (DSHAT) Disease/Cas e Management A ssessment By mail upon enrollment Annually to all SNP members Mailed based on HAT responses Or disease specified for chronic SNP enrollment DSHAT scored with most severe referred to Disease/Case Management Nurse/ Social Serv ices interv iew & care planning 19

20 Health Assessment Tools HAT DS HA T 20

21 Individual Care Plans Tier 1 1. Applicable to all members of SNP population by disease ty pe or dual status 2. Plan provide to PCP Tier 2 1. Develop from DSHA T responses specific to member (claims and pharmacy data incl uded) 2. Plan provide to PCP Tier 3 1. Results from extensi ve nurse and/or social services case/dise ase management assessment 2. Generates member specific care plan 3. Plan provide to PCP All Care plans use problem, intervention, goal format 21

22 Tier 1 Care Plan 22

23 Tier 2 Care Plan Page 1 & 2 23

24 Tier 2 Care Plan Page 3 24

25 Tier 3 Care Plan 25

26 Communication Network Plan COMMUNICATION Provider Member Communication Avenues: Plan web-based Provider Portal Provider Manual Member-specific written Care Plans Faxes and communication from the Plan Face to Face utilizing Provider Relations Reps. Provider phone line Web-based meetings and conference calls Call in line for provider inquiries Participation in standing/ad hoc committee meetings Communication Avenues: Plan Member web-site Educational information and SN P Member newsletters Member services phone lines s and calls with Care team members Written Care Plans Call in line for Member inquiries, co mplaints & grievances Access to toll-free communication Direct access to SNP Case/Dis ease Management through a toll-free phone number with TTY /TDD Conference call communication Additional Communication Avenues/Health plan Services: Regulatory Agencies, CMS, Community based services IDCT 26

27 SNP Newsletter 27

28 Quarterly SNP Education Material 28

29 Performance & Health Outcomes Management Goals are established according to either internal and/or external benchmarks (for example Medicare or Medicaid national percentiles, NCQA, HEDIS or other accrediting organization/best practice etc.) The plan reviews and reports performance on an ongoing basis (Sample on next slide) Each special needs plan has specific goals relevant to membership 29

30 Performance & Health Outcomes Management 30

31 References: Clinical Practice Guidelines Required Annual Provider and Health Plan Employees SNP Training Resources on Plan websites: Provider and Member Newsletters Provider Manual Educational Material 31

32 Training Documentation 32

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