IP- enabled trading in financial services
|
|
- Amy Craig
- 8 years ago
- Views:
Transcription
1 IP- enabled trading in financial services September 2012 Copyright 2012 Hudson & Yorke Limited. Unauthorised copying or reproduction prohibited
2 Table of contents 1 Introduction 3 2 Background to IP turrets 4 3 Rationale for adopting IP trading turrets 5 4 Conclusion 8 Page 2 of 9
3 1 Introduction Trading turret technology has traditionally lagged behind that of enterprise telephony but all that is beginning to change, due to a number of key drivers. The demand for faster, more effective, transparent trading delivered in a regulatory compliant manner has encouraged the emergence and acceptance of IP-enabled trading turrets. Incumbent and challenger suppliers alike are utilising new technologies such as hosted cloud based services and content provision and collaboration tools to offer traders, market makers and other capital market professionals a new generation of trading turret solution. In addition, regulatory changes are dramatically increasing the scrutiny that trading is now under. This is particularly true in the complex asset classes that are predominantly traded via voice systems, thus increasing the importance of accountability and the ability to monitor voice traders behaviour from a risk management perspective. Risk ratios ceilings are becoming more stringent, and the time frame for current risk profiles to be calculated are shortening from end-of-day/next morning to intraday and even near-real time. Decision-making in this domain is becoming more important since this market is at a crossroads 1. On the one hand, the number of turret units installed is not growing, but the need for them is not going away. On the other, PBX vendors are increasingly capable to make a serious challenge for at least part of the business currently served by specialist systems. With capital market firms refreshing their trading estate every 7-10 years what does this mean for trading turret system owners? Above all how do they reflect the opportunities of this new technology in developing an investment case and sourcing process to procure these services? Page 3 of 9
4 2 Background to IP turrets Trading turret, or dealerboard, systems are highend voice telephony platforms designed specifically for capital markets sales and trading. Traditional, non-algorithmic trading relied greatly on trading turrets based upon a type of complex analogue telephony hardware. Turrets have multiple lines connected to them, including dedicated always-on lines to connect to traders most frequent counterparties. A dealerboard system consists of both the front-end turrets sitting on end user desks, and a specialised voice switch in the back-end, handling inbound and outbound connectivity for all the attached turrets. Traditional PBX architectures are typically contended systems, with more desk phones attached to the PBX than phone lines, resulting in phones potentially competing for lines, and some may be forced to wait for connectivity until somebody hangs up. Turret system environments are used constantly throughout the working day, which requires a nonblocking architecture with more lines connected to the voice switch than turrets. Traders have multiple regular phone lines attached to their turrets, as well as so-called private wires, which are always-on connections that require no dialing. The user simply hits a button and starts talking to the counterparty at the other end. Traders typically have a number of these private wires attached to their turret, connecting them with their most frequent interlocutors in the market. Another major difference is the presence of a multi-site, networked intercom capability for intra-company communications in turret systems. Current market size and location In total, there are more than 200,000 turrets servicing the needs of traders, market makers and intermediaries globally. As Ovum 2 observed, despite the growth in automated trading, particularly in cash equities, there are certain types of assets that, due to their complexity or exotic nature, can only be traded by people connected on phones. For these instruments, voice-trading systems will remain critical. Of the current addressable market; 60% is in North America, a further 30% in Europe (with the lion s share in London), and the remaining 10% elsewhere. In capital markets, the market size is affected by the advance of automated trading, which started out in cash equities where it makes up the bulk of the volume in New York and London, but is expanding into other asset classes such as foreign exchange, options, and futures, as well as into new geographies. Ovum 3 has estimated that the refresh cycle for trading turrets varies between seven and ten years, so that even while the total installed base may be at best 200,000 positions, the actual annual market is estimated by different vendors at anywhere from 14,000 to 30,000 positions. However, it has been estimated that only a very small segment of the addressable market, just three hundred or so companies, have more than one hundred trading turret positions per location. An estimate for the annual market value, including capex spend on hardware, professional services, and maintenance fees, is around 300m- 330m. Page 4 of 9
5 3 Rationale for adopting IP trading turrets There are a number of the change drivers that organisations considering a refresh of their turret estate should consider. Change Driver The wave of new regulations particularly in North America and Europe, the two main regions for turrets usage, is changing business requirements. Compliance and Regulation These regulations impose tougher risk management requirements on market participants. Not only are the ceilings on risk ratios more stringent, but also the time frame in which institutions need to calculate how their current risk profile is shortening from end-of-day/ next morning to intra-day and even near-real time. This is particularly critical for instruments such as asset-backed securities and credit default swaps that were regarded as major contributors to the global financial crisis. Since many of these instruments are too complex to be exchange-traded or even centrally cleared, they remain within the remit of voice trading, making it vital for that area of a firm s business to be as closely monitored for risk policy compliance as any of its automated trading systems. Cloud based services and content The majority of suppliers are using Cloud based services to enable collaboration, increase business agility, reduce costs and provide quicker access to more and richer content. IP transformation has been particularly important for voice communications, which previously required a separate dedicated network, but which is now treated as one more application on a data network, albeit one with particular characteristics in terms of sensitivity to latency and jitter, which negatively impact call quality. VoIP Maturity The market for voice communications for trading floors is no exception, though turrets have started later and taken longer on the journey to full VoIP for several reasons: First, while a number of the back-end voice switches converted to IP in the early 2000s, the protocol that communicated with individual turrets, continued to make use of pre-ip (i.e. TDM) networks. Second and more crucially, turrets have always had a second group of connections alongside the regular dial-tone ones, namely the private wires. Given the criticality of these, there was considerable resistance to trusting such links to IP, because VoIP was viewed as a cheaper, make-do technology, subject to drops in voice quality. SIP The next major technological evolution following the move to IP was the emergence of the Session Initiation Protocol (SIP), a signaling protocol designed in the mid-1990s, and now adopted by most major vendors and considered the de facto IP telephony industry standard. Richer multimedia integration The deeper integration of trader voice, trader video, future channels and support for SIP devices and clients and the potential to flex screen sizes accordingly. Emerging markets agility The need for agility with regard to emerging markets. Using the new IP services, trading operations can be set up in next to no time, and also dismantled substantially faster than traditional voice trading technology. Investment bank Green credentials The green credentials of an investment bank will be greatly enhanced through significant reduction in Data Centre power requirements. Table 1 IP Turret system change drivers Page 5 of 9
6 Incumbent dedicated platforms The three incumbent suppliers (BT, Orange and IPC) have been expanding their turret systems beyond voice to integrate with other communication media such as instant messaging and teleconferencing, with or without a video component. As part of their drive to add value to their platforms, these turrets have embraced the SIP standard, which enables them to integrate with applications outside of voice. In some cases these are non-voice communications methods such as instant messaging (IM), chat, and social media. In others, it extends beyond this and into compliance and risk management systems or market data delivery mechanisms. Videoconferencing has also been piloted for this purpose. Challenger IP-PBX platforms The three challenger suppliers who are making the most serious challenge within the turret market with their IP-PBX platforms are IP Trade, Wesley Clover and Speakerbus. The use of IP PBXs within capital markets, particularly within smaller trading rooms, seek to lower average costs, so provoking a paradigm shift in pricing. The standard yardstick is the so-called price per position, and anecdotal evidence has indicated that this had dropped in the past last five years, from between 7,500-10,000 to about 2,750-3,750 at start-up, and less for add-on positions once the platform has been installed. The difference in total cost of ownership compared to a traditional system may actually be even greater. System support charges are usually derived as a percentage of a manufacturer s list price, and since an IP PBX is essentially a software-based system, a lot of system changes can be done remotely via software or by the customer themselves. IP trading turret transformation opportunity Hudson & Yorke has identified that the CIOs of Capital Trading firms are facing a range of challenges: IT budgets constrained by tight market circumstances, Total cost of ownership (TCO) needs to be minimised, Return on investment (ROI) in any new infrastructure needs to be accelerated, and Wave of new regulations coming, particularly in North America and Europe. CIOs can take advantage of today s more competitive market to reduce the TCO of their turret system, even if they ultimately decide to stick with their incumbent provider. Central to the attainment of this TCO reduction is effective scenario and sourcing strategy planning. IP trading turrets investment case Investment cases need to reflect different implementation strategies. For example, RBS has outsourced its dealer board solution as part of the deal struck with Accenture in On the other hand, the Bank of Ireland committed to a more straightforward, hosted turret solution supplied by BT. IP enabled turrets facilitate enhanced market participant engagement through advanced collaboration, increased transparency, effective risk management, and better monitoring of traders. Page 6 of 9
7 However, the business case should quantify the wider investment case elements that offer business value: Scaling technology up and down as a cloudbased service while allowing full management control, including enhance management information and monitoring Deploying flexible cloud/data centre hybrid configuration options Ease of deployment to new locations and/or trader mobility through cloud solutions Hosted cloud-based service removes single point of failure and multi-tenant capabilities allow multiple bank locations to leverage the system whilst protecting the individual service, regulatory and security requirements of each location Providing more comprehensive business continuity and risk management options through distributed technology Adopting flexible commercial models such as pay-as-you- go based upon a price per position per month Having backwards compatibility across existing communication infrastructure, and enabling a controlled evolution and upgrade Allowing components to be localised thereby minimising voice traffic over the WAN, reducing delays, ensuring local site survivability and hosting of session managers in the cloud Reducing the data centre footprint, less power utilisation as well as non-specialist hardware implementation Leveraging opportunities to integrate with and use existing centralised telephony platforms e.g. call recording, IPT, etc making it easier to involve key people in trades, quantify risk before trade, etc. Leveraging opportunities to consolidate towards a single trading platform Page 7 of 9
8 4 Conclusion Many capital market firms are expected to face the decision to refresh their existing trading turret estate in the next 7-10 years. This investment decision must be made against a backdrop of new cloud-based technology, SIP protocol adoption and increased regulation change drivers. With the advent of IP-trading turrets, this decision will be more complex than in previous technology refresh cycles; as CIOs must evaluate the size of their estate, the complexity of their trading environments and whether they need a dedicated platform provided by the incumbent providers, or a standard IP-PBX solution provided by a new market entrant. To ensure that increased functionality is delivered in parallel with TCO reduction, good technology and sourcing strategy definition based upon effective scenario planning, followed by a professional sourcing process will be essential. For more information about this report, please contact us on , us at enquiries@hudsonyorke.com or visit our website at. References 1.,2.,3. The Future of the Trading Turret Market Will IP PBXs muscle in on turret systems party? Rik Turner, Ovum September 2011 [Reference Code: OI ] Page 8 of 9
9 Page 9 of 9
INTUITIVE TRADING. Abstract. Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises AN IP TRADE WHITE PAPER
INTUITIVE TRADING Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises Abstract Information technology budgets at investment banks were decimated in the aftermath
More informationHow to choose the right IP gateway for your VoIP migration strategy. Deployment note
How to choose the right IP gateway for your VoIP migration strategy Deployment note Introduction The purpose of this document is to understand the role a TDM to IP gateway has in providing a migration
More informationBT Unified Trading communication. The Future Delivered
BT Unified Trading communication The Future Delivered BT Unified Trading With BT Unified Trading, BT has set the benchmark for the next decade by bringing to market a powerful, cost-effective, software-based
More information4net Technologies. Managed Services and Cloud Solutions
4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing
More informationTo IP or Not To IP That is the question
To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.
More informationConvergence: The Foundation for Unified Communications
Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing
More informationHosted vs On-Site IP-PBX A Guide for SMEs
A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences
More informationContents. Specialty Answering Service. All rights reserved.
Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from
More informationThe rise of the hybrid network model
The rise of the hybrid network model Hybrid networks offer the promise of greater flexibility and capacity, improved application performance and cheaper price points than traditional Wide Area Networks
More informationAn Introduction to SIP
SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to
More informationCisco Power Trader Solution with IP Trade: Enhance Productivity, Reduce Costs
Solution Overview Cisco Power Trader Solution with IP Trade: Enhance Productivity, Reduce Costs What You Will Learn In today's trading environment, traders need next-generation tools that enhance collaboration
More informationUnified Communications, Diverse Benefits
TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles
More informationBT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1
BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President
More informationSITEL Voice Architecture
SITEL Voice Architecture www.sitel.com SIP Voice Architecture: What is it? And how contact center operators can save money using it. By: Kevin Weier, Director, Global Voice Infrastructure and Architecture,
More informationGenius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity
A cost effective alternative to ISDN that gives your business flexibility and business continuity What is Genius SIP? Genius SIP is a market-leading SIP Trunking solution, connecting your site directly
More informationUnderstanding The Benefits Of Unified Communications And Hosted VoIP
Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits
More informationN3 Programme. N3 Voice Services
N3 Programme N3 Voice Services There are now in excess of 30,000 NHS connections on N3, which provide a highquality, fully-managed IP infrastructure. The N3 network supports data applications, voice and
More informationContact Center on Demand
Contact Center on Demand Benefits Contact Center on Demand is a comprehensive, next-generation virtual contact center that allows you to: Manage end-to-end customer support and outreach services Interact
More informationSmart Broadband. Choosing the right type of service for your business! the future of business communications. IP Telephony Solutions White Paper
Smart Broadband the future of business communications IP Telephony Solutions White Paper Choosing the right type of service for your business! This document has been written to highlight some of the cost
More informationHosted vs On-Site IP-PBX A Guide for SMEs
A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences
More information1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6
Contents 1 Executive Summary... 3 2 Document Structure... 5 3 Business Context... 6 4 Strategic Response... 8 4.1 Platform... 8 4.2 Network... 10 4.3 Unified Communications... 11 5 Implementation status...
More informationEnterprise Cloud PBX
Enterprise Cloud PBX Pitfalls, Challenges and Benefits of Migrating to Cloud Telephony Summary This document summarizes some of the pitfalls, challenges and benefits of migrating an enterprise to a cloud
More informationSoftware-Based Session Border Controllers are Critical to the Evolution of Communications
Software-Based Session Border Controllers are Critical to the Evolution of Communications October 2013 Prepared by: Zeus Kerravala Software-Based Session Border Controllers are Critical to the Evolution
More informationSIP Trunks. The benefits of SIP Trunking: ( ipbx )
NSN s SIP trunking is the fastest growing telephony service. It connects your site directly into NSN s network via an IP connection to carry and terminate your inbound and outbound voice calls across the
More informationUNS White Paper - What is hosted voice?
UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save
More informationUnified Communications Powers Global Collaboration at Energy Trading Company
Microsoft Lync Server 2010 Customer Solution Case Study Unified Communications Powers Global Collaboration at Energy Trading Company Overview Country or Region: United Kingdom Industry: Oil and gas Customer
More informationUC And Collaboration Adoption By Business Leads To Real Benefits
A Custom Technology Adoption Profile Commissioned By Cisco Systems UC And Collaboration Adoption By Business Leads To Real Benefits July 2013 Deployment Of Broad Set Of Collaboration Capabilities Across
More informationThe NEC Infrontia DXE series are more than just voice communication systems.
The NEC Infrontia DXE series are more than just voice communication systems. Today business communications is more than just voice. Face to face communication will always be important but talking is only
More informationUnified Trading Communications
SOLUTIONS BRIEF SOLUTIONS BRIEF Unified Trading Communications Make sure your trading teams operate at peak efficiency with advanced communications and collaboration solutions from IP Trade. INTUITIVE
More informationRecord Keeping and Call Recording for Dodd-Frank. A guide to regulatory compliance
Record Keeping and Call Recording for Dodd-Frank A guide to regulatory compliance What is the Dodd-Frank Act? It s the most significant financial services regulatory legislation in the US since the Securities
More information1. What is VoIP/ IPT?
1. What is VoIP/ IPT?...1 2. Should I use a Hosted or DIY IP Telephony service??...2 3. Why should you now seriously consider using VoIP?...2 4. Why should I use BT?...3 5. Why should I use BT for Hosted
More informationCOMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES
COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTRES TABLE OF CONTENTS Are You Paying Too Much Running Your Contact Centre?...1 Market Trend: IP Migration Reduces Contact Centre Overhead
More informationPRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0
Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development
More informationBT Hosted IPT (VoIP)
BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications
More informationBest Practices for deploying unified communications together with SIP trunking connectivity
An Allstream White Paper Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper 1 Table of contents Correct identification and maximization
More informationSIP Connectivity. A Beyond Wires White Paper
Introduction Can you ever imagine having a life without wires? No more being drawn back to a power socket, being stuck to a location or being governed by some CAT5 cabling?! In this White Paper we will
More informationEnterprise Phone Systems. The Complete Buyer s Guide
Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential
More informationUnified Communications and the Cloud
Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused
More informationEnhanced Enterprise SIP Communication Solutions
Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing
More informationAllstream Converged IP Telephony
Allstream Converged IP Telephony SIP Trunking Solution An Allstream White Paper 1 Table of contents Introduction 1 Traditional trunking: a quick overview 1 SIP trunking: a quick overview 1 Why SIP trunking?
More informationBusiness Value Drives VoIP and IP-Telephony Layering
Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed
More informationDecentralize Your Business Operations with Hosted VoIP Phone Systems
White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective
More informationUpgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new?
Upgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new? AN OFFICIAL MITEL KNOWLEDGE HUB GUIDE In today s digital age, it s
More informationWhite Paper. SIP Trunking. Abstract
White Paper SIP Trunking Abstract This paper provides a brief description of SIP Trunks, how they are deployed and the benefits widely put forward in the marketplace as a reason for adopting them. Analysts
More informationTable of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems
Table of Contents Introduction to SMB Phone Systems Types of Commercial Phone Systems 3 3 PBX systems... 3 Key systems... 4 KSU-less systems... 4 VoIP phone systems... 5 Sizing Office Phone Systems Features
More informationMigration from TDM to IP in Public Safety Environments: The Challenge for Voice Recording
9-1-1 Magazine / published in December 2007 Migration from TDM to IP in Public Safety Environments: The Challenge for Voice Recording by Andreas Potyka, Product Management, ASC telecom AG VoIP communications
More informationCloud based Contact Center: Does it Make Sense for Your Business?
Cloud based Contact Center: Does it Make Sense for Your Business? Donna Fluss Founder & President DMG Consulting Joe Staples CMO Interactive Intelligence Table of Contents Q: As companies consider moving
More informationSimplify your business telephony with a hosted voice solution.
IT Services. Simplify your business telephony with a hosted voice solution. Deliver HD voice, video, and a host of advanced features without the expense of an onsite pbx. itservices.ricoh.com.au We ve
More informationColt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved.
Colt VoIP Access 2010 Colt Technology Services Group Limited. All rights reserved. Business requirements Are you looking for ways to simplify management of national or even international voice services
More informationDigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV
DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the
More informationTechnology Consulting. Infrastructure Consulting: Network Technology
Technology Consulting Infrastructure Consulting: Network Technology Page Heading Network Technology: Enabling high performance Page Sub Title through greater efficiency and agility Today s market can be
More informationCompany Profile. Interactive Intelligence Inc.
Company Profile Interactive Intelligence Inc. Innovation A Solid Foundation Founded 1994 Publicly Traded: Nasdaq ININ Innovative, first-to-market approach 1st all-in-one platform for enterprise & contact
More informationHow a Hosted PBX Phone System Can Lower Your Costs While Increasing Your Productivity
How a Hosted PBX Phone System Can Lower Your Costs While Increasing Your Productivity www.bullseyetelecom.com Technology is making it easier for companies with multiple locations to consolidate their phone
More informationWhite Paper. Solution Offers High-Capacity Communications Experience for Traders. www.iptrade-networks.com
Solution Offers High-Capacity Communications Experience for Traders Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises Abstract Information technology budgets
More informationVoIP and Beyond. Alex Gatiragas Product Manager Enterprise Convergence NEC Business Solutions Limited
VoIP and Beyond Alex Gatiragas Product Manager Enterprise Convergence NEC Business Solutions Limited July 2005 Agenda 2004 a year in review. Hybrid / Pure IP Telephony platforms. 2005 and Beyond Voice
More informationComUnity. Move your organization s telephony from servers to service
ComUnity Move your organization s telephony from servers to service ComUnity brings you Telephony over IP, delivered in the cloud. You reduce costs and infrastructure, but improve communication throughout
More informationSIP Trunking voice services
SIP Trunking voice services A cost effective alternative to ISDN that gives your business flexibility and business continuity WHAT IS IP DIRECTCONNECT? IP DirectConnect is the UK s market-leading SIP Trunking
More informationAT&T IP Flexible Reach Service
I. Service Overview II. Service Components, standard and options I. Service Overview AT&T s Business Voice over IP ( AT&T BVoIP ) portfolio of services enable the transmission of voice telephone calls
More informationIP Contact Centers Approach Maturity
Decision Framework, S. Blood, T. Wright Research Note 11 December 2002 IP Contact Centers Approach Maturity Enterprises should evaluate IP-based contact-center applications and next-generation architecture
More informationCustomer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs
Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high
More informationCisco WebEx Telepresence
Data Sheet Cisco WebEx Telepresence Product Overview Cisco WebEx Telepresence is an affordable, reliable, and highly secure video collaboration experience delivered through the cloud. With WebEx Telepresence,
More informationVoIP Deployment Options
AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE
More informationUnified Communications. The Technologies, Features & Benefits
Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation
More informationThe Case for Managed Application Services
The Case for Managed Application Services By Jim Metzler, Cofounder, Webtorials Editorial/Analyst Division Introduction A new generation of managed services provider (MSP) is producing a new generation
More informationHOSTED VS. ON-PREMISE PHONE SYSTEM
WHITEPAPER HOSTED VS. ON-PREMISE PHONE SYSTEM A COMPARISON OF DIRECT COSTS & INDIRECT BENEFITS The adoption of Voice over Internet Protocol (VoIP) solutions across the world and within Canada continues
More informationThe History & Future of Unified Communications Introducing Unified Communications
The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of
More informationVoIP Workbook. VoIP Workbook. Copyright 2008. Page 1
VoIP Workbook Copyright 2008 Page 1 Notice of Rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording,
More informationDistributed architecture for VoIP telephony solutions White paper
Distributed architecture for VoIP telephony solutions White paper Introduction As the initial reservations about VoIP voice quality, security and reliability fade away, this technology becomes a cornerstone
More informationHosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon
Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day
More informationEnabling Collaboration & Internal Efficiencies
Enabling Collaboration & Internal Efficiencies Work is something you do, not somewhere you go and technology has been central to achieving this. By upgrading our infrastructure, software and estate we
More informationSIP Trunking Is a Building Block of Unified Communications
SIP Trunking Is a Building Block of Unified Communications by Zeus Kerravala August 2010 Executive Summary Organizations today are undergoing a major transformation to global, Anywhere Enterprises, and
More informationUNIFYING YOUR COMMUNICATIONS IN PRACTICE
UNIFYING YOUR COMMUNICATIONS IN PRACTICE Unified Communications adoption is a key objective in enterprise s priorities. Unifying communications within an enterprise can show savings both in financial terms
More informationSIP Trunks. The cost-effective and flexible alternative to ISDN
SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing
More informationSix Questions to Answer When Buying a Phone System
2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in
More informationAugust 24, 2007 Are You Ready For Unified Communications?
August 24, 2007 Are You Ready For Unified Communications? by Elizabeth Herrell for Infrastructure & Operations Professionals Making Leaders Successful Every Day For IT Infrastructure & Operations Professionals
More informationCANADIAN SIP TRUNKING MARKET REPORT
i CANADIAN SIP TRUNKING MARKET REPORT 2012 EDITION ii CANADIAN SIP TRUNKING MARKET REPORT, 2012 EDITION TABLE OF CONTENTS Section SECTION 1. INTRODUCTION & INDUSTRY BACKGROUND...1 1.1 Introduction...2
More informationDelivering UC Solutions UC Summit
Siemens Enterprise Communications Delivering UC Solutions UC Summit David Leach Unified Communications Consultant Siemens Enterprise Communications 1 2012 Siemens Enterprise Communications, Inc. Business
More informationCommunications in the Cloud Why It Makes Sense for Today s Business
Communications in the Cloud Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications challenges.
More informationAvaya Aura Scalability and Reliability Overview. Deploying SIP Reliably at Scale for Large Corporate Communication Networks
Avaya Aura Scalability and Reliability Overview Deploying SIP Reliably at Scale for Large Corporate Communication Networks TABLE OF CONTENTS Avaya SIP Architecture Scales to Support Mobile, 2 Fixed and
More informationBT Contact. Consultant and Analyst Webinar. January 2013. BT Contact. Relationships that grow
BT Contact Consultant and Analyst Webinar January 2013 BT Contact. Relationships that grow BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT Contact Overview Andrew Small Vice
More informationLEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER
LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient
More informationAn Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision
An Oracle White Paper February 2014 Centralized vs. Distributed SIP Trunking: Making an Informed Decision Executive Overview Businesses across the globe are migrating from TDM access services to SIP trunks
More informationPERFORMANCE MANAGER. Carrier-grade voice performance monitoring tools for the enterprise. Resolve service issues before they impact your business.
PERFORMANCE MANAGER Carrier-grade voice performance monitoring tools for the enterprise. Resolve service issues before they impact your business. The ETM Performance Manager provides unified, realtime,
More informationIP Contact Center: Realize the Full Business Potential of IP Contact Centers
IP Contact Center: Realize the Full Business Potential of IP Contact Centers WHITEPAPER The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on
More informationNetwork Connection Considerations for Microsoft Response Point 1.0 Service Pack 2
Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2 Updated: February 2009 Microsoft Response Point is a small-business phone solution that is designed to be easy to use and
More informationHow To Save Money On An Ip Trunking (Ip Trunking)
SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line
More informationVoice Conference Manager
Solution Overview Finance Voice Conference Manager A specialist in-house audio conferencing solution for financial services trading floors. A specialist in-house audio conferencing solution for financial
More informationBUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE
BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE Realizing the Proven Value of Unified Communications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide: Times are Changing
More informationApplication Note. Using a Dialogic Media Gateway Series as a PSTN Gateway with an Asterisk IP-PBX Server
Using a Dialogic Media Gateway Series as a PSTN Gateway with an Asterisk IP-PBX Server Using a Dialogic Media Gateway Series as a PSTN Gateway with an Asterisk IP-PBX Server Executive Summary This application
More informationSIP Trunks. The cost-effective and flexible alternative to ISDN
SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing
More informationCopyright ZYCOO All Rights Reserved 1 / 8
Copyright ZYCOO All Rights Reserved 1 / 8 If you have a scenario where you have two CooVox IP PBXs in two different locations then you can integrate them together to make free phone calls between locations.
More informationBy switching to SIP trunking and advanced collaboration, House of Travel has boosted performance and achieved significant cost savings.
By switching to SIP trunking and advanced collaboration, House of Travel has boosted performance and achieved significant cost savings. House of Travel enjoys the journey to SIP trunking. Iconic kiwi travel
More informationOVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS
OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS ANSWER THE CALL TO KEEP COSTS DOWN CONTENTS YOUR VOICE SERVICES NEED TO KEEP UP WITH YOUR BUSINESS 01 EVOLVING AT A PACE THAT SUITS YOU 02 OUTBOUND VOICE SOLUTIONS
More informationThe Business Case for Unified Communications November 2013
Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)
More informationGamma SIP Trunks with Microsoft Lync
Phone systems and services Gamma SIP Trunks with Microsoft Lync A cost effective alternative to ISDN that provides flexibility and continuity for your business Reliable voice services Gamma SIP Trunks
More informationIP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process.
Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. IP PBX Buyer s Guide Copyright 2007, Tippit, Inc., All Rights Reserved Contents
More informationUC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED
UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED WHITE PAPER WHITE PAPER UC FOR THE CLOUD ERA 2 COMMUNICATION: THE FOUNDATION OF BUSINESS In the past, the private branch exchange (PBX) likely saved your
More informationThe changing face of global data network traffic
The changing face of global data network traffic Around the turn of the 21st century, MPLS very rapidly became the networking protocol of choice for large national and international institutions. This
More informationThe Blueprint to Contact Centre Modernisation Replacing your ACD
The Blueprint to Contact Centre Modernisation Replacing your ACD TABLE OF CONTENTS Executive Summary...1 Replacing Legacy ACDs is the First Step to Improving the Contact Centre Experience...2 Is Change
More information