I. Theory and practical class lessons conducted at DIMENSIONS International College (6 months).

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1 POSTGRADUATE DIPLOMA IN PROFESSIONAL HOSPITALITY MANAGEMENT AWARDED BY DIMENSIONS INTERNATIONAL COLLEGE (Registered with CPE Singapore) (Duration: 6 months Institutional Training & 6 months Industrial Attachment*) (Full Time) INTRODUCTION DIMENSIONS International College (DIMENSIONS), formerly known as DIMENSIONS Commercial School was founded in Today, we have three campuses comprising air-conditioned classrooms, training facilities and other facilities like libraries, chemistry laboratory, physics laboratory, computer room, canteens, auditoriums, basketball court, tennis court and badminton courts. We have four schools within DIMENSIONS, namely the School of Languages, School of Hospitality, School of Preparatory and the School of Higher Learning, offering different types of course to meet the varied needs and requirements of our students. The Postgraduate Diploma in Professional Hospitality Management is designed to equip students with contemporary Hospitality and F&B operation management knowledge and skills at supervisory / managerial level, and enable them to develop their personal and professional competence across different management areas in hospitality discipline. Upon completion, successful learners will be able to demonstrate their conception and understanding in respect of hospitality and F&B business management supporting their future career development or further pursuit of higher qualification in relevant area. Upon successful completion of the course, students will be awarded the Postgraduate Diploma in Professional Hospitality Management by DIMENSIONS International College. The programme consists of two components: I. Theory and practical class lessons conducted at DIMENSIONS International College (6 months). II. Industrial Attachment (IA)*, students will be trained at hotels, resorts, country clubs or restaurants and write a project report (6 months) Page 1

2 EDUCATION CHART Conducted at DIMENSIONS Postgraduate Diploma in Professional Hospitality Management awarded by DIMENSIONS International College (6 months Institutional Training + 6 months Industrial Attachment*) (12 months) Advanced credit standing for Master Degree in relevant disciplines subject to the University s approval COURSE OUTLINE This course consists of 7 modules: Professional Customer Services Managing Food Operation Managing Beverage Operation Managing Front Office and Housekeeping Managerial Accounting for Hospitality Industry Sales and Marketing Internship / Industrial Attachment* * Students must satisfy the following pre-qualifying requirements prior to school s arrangement for their IA posting: A) Complete and pass the practical and theory assessments of your Course B) Achieve at least 90% attendance rate C) Pass the Interview Screening Test comprising of: - Technical Test - Performance Test Note: IA posting is not guaranteed and will be subjected to approval of relevant passes by Ministry of Manpower (MOM). No further IA posting will be arranged if a student withdraws or is terminated from the IA centre. Language (Course conducted in) Scope of Study Delivery Modes Course Structure Modes of Assessment Assessment Grading Criteria English Theories and research in Hospitality Management Lectures, tutorials, discussions and researches Consist of 7 modules with sequence set by the Scheme of Work Assignments, project and practical performance S/N 1 Modules Professional Customer Services Assessment Methods (Weighting) Grading Criteria General Grade: A : (80 marks and above) Page 2

3 Duration Contact Hours Intakes Minimum number of students to begin class Examination Period Graduation Requirements Expected Examination Results Release Date Qualification Award Managing Food Operation Managing Beverage Operation Managing Front Office and Housekeeping Managerial Accounting for Hospitality Industry Sales and Marketing Internship / Industrial Attachment Assignment (60%); Examination (40%) Assignment / Project (100%) Performance (100%) B : (70 79 marks) C : (60 69 marks) D : (50 59 marks) F : Fail (49 marks and below) 6 months Institutional Training and 6 months Industrial Attachment (IA)* (Total 12 months) Maximum allowed period for a student to complete the course is 24 months including Industrial Attachment (IA) period Monday to Friday: 9.30am 12.30pm and/or 1.45pm-4.45pm 3 contact hours per session, 5 sessions per week (Total: 15 contact hours per week) June In the first week of studies, an induction session will be conducted. The students will be briefed by the Academic Staff on full details of the course including scheme of work, timetable, assessments and grading, assessment and exam dates and venue and many other academic matters DIMENSIONS has the right to cancel a class/an intake if the minimum number of students enrolled is less than 10 for any programme per class. Students may enroll into a later intake, if any, or withdraw from course. (For refund, please refer to our Refund Policy) End of module Students (both international and local) must achieve an attendance rate of 80% and above in order to qualify for examinations A Pass in all assignments and examinations Not more than 3 months after the final assessment Postgraduate Diploma in Professional Hospitality Management awarded by DIMENSIONS International College Note 1: This course will be conducted at the premises of DIMENSIONS International College. Note 2: International Students must achieve at least 90% attendance rate (ICA Requirement). Note 3: International Students must not be absent for more than 7 consecutive days without valid reason (ICA Requirement). Note 4: Students who do not require ICA s student s pass must achieve at least 80% attendance rate. Our College only accept medical certificates as proof for absenteeism. Any other documents should only be accepted on a case-by-case basis with full justification and be acceptable by ICA. Page 3

4 ENTRY REQUIREMENTS Age: At least 20 years old. Academic Level: A Degree from recognized institutions or professional qualification of recognized professional bodies or its equivalent. Candidate holding 3 years Diploma or Advanced Diploma with relevant working experience may be considered on case-to-case basis. English Proficiency: At least IELTS 6.0 or CAE Level 5 or pass the English Proficiency Test at equivalent level conducted by DIMENSIONS. COURSE FEES DIMENSIONS has arranged for protection of course fees paid by the local and international students through the FPS Insurance Scheme provided by Liberty Insurance Pte Ltd or the FPS Escrow account provided by DBS Bank. Fee Protection Scheme (FPS) DIMENSIONS - as an EduTrust-Certified Private Education Institution, is strictly not allowed to collect fee beyond 12 months. An important aspect of the EduTrust framework is the Fee Protection Scheme (FPS), It serves to protect the unconsumed course fees paid by the student in the event the college is unable to continue operations due to insolvency, and /or regulatory closure. EduTrust certified institutes must protect the total fees paid by students via Escrow or Fee Insurance provided by appointed service providers. DIMENSIONS will primarily work with the Liberty Insurance Pte Ltd FPS Insurance scheme. The DBS Bank FPS Escrow Scheme will be used when requested by students. Payment modes of: The three types of fees chargeable by DIMENSIONS are: Types of Fees 1) Application Fee Application fee is non-refundable and will not be protected under the Fee Protection Scheme. Payment modes: Cash, cheque, credit card, telegraphic transfer (T/T), bank draft, cashier s order. Payable to: DIMENSIONS International College Pte Ltd. 2) Course Fee The course fee is refundable and will be subjected to DIMENSIONS Refund Policy. Course fee payment through FPS Insurance: Course fee payment through FPS Escrow: Payment modes: Cash, cheque, credit card, telegraphic transfer (T/T), bank draft, cashier s order. Payable to: DIMENSIONS International College Pte Ltd. Note: The school will purchase the FPS Insurance cover within 7 working days from the day that payment is received or deposited into DIMENSIONS bank account. Payment modes: Cash, cheque, telegraphic transfer (T/T), bank draft, cashier s order. Payable to: Deposit directly into Escrow Account at DBS Bank in accordance to FPS Escrow Payment Voucher (PV). 3) Miscellaneous Fees Payment modes: Cash, Cheque Note: Miscellaneous fee will not be protected under the Fee Page 4

5 Protection Scheme. 1. Application Fee (Non refundable) :S$ Tuition Fee :S$ 6, Administrative Fee :S$ Examination Fee :S$ Course Material :S$ Uniform :S$ Medical Check-Up Fee :S$ International Student Management Fee :S$ ICA Processing and Student s Pass Fee :S$ % GST :S$ Total :S$ 10, Miscellaneous Fees: 1. Loss of Student's Pass :S$ Renewal of Student's Pass :S$ Additional Book Fee Per Book :S$ Appeal for Result Fee Per Module :S$ Academic Status Certification Fee Per Certification Letter :S$ Late Payment Fee # :S$ Documents Courier Services Fee Per Delivery :S$ Re-enrolment Fee :S$ Course Deferment Fee :S$ Subject to University / 10. Graduation Ceremony Fee :S$ DIMENSIONS s prevailing charges 11. Additional Uniform Fee Per Piece :S$ Re-assessment Fee Per Module :S$ Re-take Fee Per Module :S$ # Students are required to meet payment deadlines of their course fees as agreed upon and stated in the Standard PEI-Student Contract to maintain a status of active enrolment. DIMENSIONS may impose late charges if payments are not received by the stipulated due dates. Our policy also states that by failing to make timely payments of course fees, DIMENSIONS reserves the right to cancel students course registration, withhold results slips, transcripts or awarding certificates and other services. Note 1: Note 2: Note 3: Note 4: Note 5: All miscellaneous fees are inclusive of 7% GST. DIMENSIONS shall provide all students aged 7 and above the required medical insurance coverage on hospitalisation and related medical treatment for the entire course duration. A Singapore Citizen/PR or a non- student s pass international student who is protected by his/her own medical insurance coverage in Singapore can opt out from the medical insurance scheme with a proof of valid Medical Insurance Plan given to DIMENSIONS. Total course fees paid (except application fee and GST) by students are protected under the Fee Protection Scheme (FPS). All students must sign the Advisory Note to Student before signing the Standard PEI- Student Contract. The Standard PEI-Student Contract must be signed by the student prior to making course fees payments to DIMENSIONS. Page 5

6 Note 6: The course fees shown above are effective 13th February 2015 and valid till 31st December DIMENSIONS reserves the right to make amendment to the course fees without prior notice as and when it deem necessary. TEACHER QUALIFICATIONS All teachers are registered with the Council for Private Education (CPE). All teachers have the required qualifications with 5 years of experience or higher level of qualifications. Please refer to faculty member lists in the website for the detailed qualifications of teachers. Average teacher - student ratio is 1:35 Note: The number of students in the classroom is subjected to the maximum allowable seating capacity. ENQUIRIES DIMENSIONS International College has three campuses in Singapore. Main Campus (School of Preparatory) 58 Lowland Road Singapore Tel: Fax: Bukit Timah Campus (School of Hospitality) 2, Jalan Seh Chuan Singapore Tel: Fax: City Campus (School of Higher Learning) (School of Languages) 277 River Valley Road Singapore Tel: Fax: Operating Hours: Monday to Friday, 9 am to 6 pm. Saturday, 9 am to 1 pm Our courses will be conducted at one of the above registered premises. For updated and accurate information, please visit our website at Alternatively, you may contact our Customer Service Representative at Tel no. (65) DISPUTE RESOLUTION POLICY We treat students grievances, disputes and appeals as our important feedback. We have staff specially assigned to manage students welfare, including the handling of their grievances and complaints according to our procedures. We are committed to resolving any feedback/ complaint received within 21 working days. If the complaint is not resolved amicably within the stipulated period, Page 6

7 it will be channeled to the Singapore Mediation Centre (SMC), Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunal for mediation. Page 7

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