List of courses offered by Marc Taillefer

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1 ISO/IEC Foundation (IS20F.EN) List of courses offered by Marc Taillefer Designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC Content: The candidates are made aware of the contents of the ISO/IEC standard, its practiceoriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith Pre-requisites: None ISO/IEC Foundation Bridge (IS20FB.EN) Designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC Content: Candidates are made aware of the contents of the ISO/IEC standard, its practiceoriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith Pre-requisites: Must hold any ITIL certificate ISO/IEC Professional: Management and Improvement of ITSM Processes (IS20PMI.EN) Designed to provide practical knowledge of how documents and records should be applied and analyzed. For example, how an IT Service Management policy can be applied within the IT Service Management function and how IT Service Management process performance information can be analyzed to bring further benefit Context: The Professional Certificate Management and Improvement of IT Service Management processes according to ISO/IEC is part of the ISO/IEC Qualification Scheme, which covers a series of exams that are aligned with the various roles in IT Service Management

2 Prerequisites: Must have undertaken training with an EXIN Accredited Training Provider and ISO/IEC Professional: Alignment of IT and the Business (IS20PA.EN) Designed to provide practical knowledge of how IT service providers should align the IT services to the needs of their customers and their own internal policies and strategies. For example, how a Service Level Agreement influences the service delivery Context: The Professional Certificate Alignment of IT and the Business according to ISO/IEC is part of the ISO/IEC Qualification Scheme, which covers a series of exams that are aligned with the various roles in IT Service Management Prerequisites: Must have undertaken training with an EXIN Accredited Training Provider and ISO/IEC Professional: Control of IT Services (IS20PC.EN) Designed to provide practical knowledge of how to apply the ISO Control processes Configuration management and Change management and the Release process Release management. In addition to the process requirements it encompasses the practical knowledge for the implementation of New or Changed services Context: The Professional Certificate Control of IT Services according to ISO/IEC is part of the ISO/IEC Qualification Scheme, which covers a series of exams that are aligned with the various roles in IT Service Management Prerequisites: Must have undertaken training with an EXIN Accredited Training Provider and

3 ISO/IEC Professional: Delivery of IT Services (IS20PD.EN) Designed to provide practical knowledge of how documents and records should be applied and analyzed. For example, how a Capacity Plan can be used to align to customer requirements and how Security Policies should be applied Context: The Professional Certificate Delivery of IT Services according to ISO/IEC is part of the ISO/IEC Qualification Scheme, which covers a series of exams that are aligned with the various roles in IT Service Management Prerequisites: Must have undertaken training with an EXIN Accredited Training Provider and ISO/IEC Associate Consultant Auditor (IS20ACA.EN) Designed to provide practical knowledge of implementation, improvement and quality assurance of IT Service Management processes, including coordinating activities of professionals and service provision areas and in reporting on the performance and effectiveness of IT Service Management. This role is extending that of the professional in Managing and Improving IT Services Context: The ISO/IEC Associate Consultant/Auditor Certificate in ITSM is part of the ISO/IEC qualification program for personnel which covers a series of exams that are aligned with the various roles in IT Service Management Prerequisites: Must: Hold the Foundation Certificate in ITSM according to ISO/IEC or an equivalent Have attended the Associate Consultant/Auditor in ITSM according to ISO/IEC training course with an EXIN accredited training provider (ATP), including having successfully fulfilled the three (3) practical assignments as part of the course Have at least three (3) years professional experience in the field of ITSM ISO/IEC Consultant Manager (IS20CM.EN)

4 Designed to provide practical knowledge of maintaining and improving the overall IT service management system. The IT Service Manager/Consultant qualification provides guidance on: - documenting and maintaining ITSM policies - maintaining a portfolio of products and services - understanding and applying cultural change methods and techniques - motivating people - assessing the IT service management system - aligning service improvement initiatives to reflect ITSM strategy Context: The Consultant/Manager Certificate in IT Service Management according to ISO/IEC is part of the ISO/IEC Qualification Program, which covers a series of exams that are aligned with the various roles in IT Service Management Prerequisites: - The Foundation Certificate in ITSM according to ISO/IEC The Professional Certificate Management and Improvement of ITSM processes according to ISO/IEC Two additional Professional Certificates in ITSM according to ISO/IEC The candidate should have attended an accredited training course Consultant/Manager in IT Service Management according to ISO/IEC 20000, having accomplished successfully the practical assignments ISO/IEC Internal Auditor (IS20IA.EN) Designed to provide practical knowledge of the audit cycle. Although the course is expanding on internal and external audits, it does not prepare candidates for processing certification-audits on behalf of accredited certification authorities The Internal Auditor qualification provides guidance on: How to plan and prepare audits for assessing ITSM systems and ITSM processes How to execute internal audits How to document, rate and interpret audit results How to identify deviations How to control the correction of nonconformities Context: The Internal Auditor Certificate in IT Service Management according to ISO/IEC is part of the ISO/IEC Qualification Program, which covers a series of exams that are aligned with the various roles in IT Service Management Prerequisites:

5 - The Foundation Certificate in ITSM according to ISO/IEC Either - The Professional Certificate Management and Improvement of ITSM processes according to ISO/IEC Two additional Professional Certificates in ITSM according to ISO/IEC Or - The Associate Consultant/Auditor Certificate in ITSM according to ISO/IEC The candidate should have attended an accredited training course Internal Auditor in IT Service Management according to ISO/IEC 20000, having accomplished successfully the practical assignments in the course Information Security Foundation based on ISO/IEC (ISFS.EN) Information security is becoming increasingly important. Globalization of the economy leads to a growing exchange of information between organizations (their employees, customers and suppliers) and a growing use of networks, such as the internal company network, connection with the networks of other companies and the Internet. Furthermore, activities of many companies now rely on ICT, and information has become a valuable asset. Protection of information is crucial for the continuity and proper functioning of the organization: information must be reliable In the Information Security Foundation module, based on ISO/IEC (ISFS), the basic concepts of information security and their coherence are tested Context: The Certificate Information Security Management Advanced based on ISO/IEC is a follow up of the Certificate Information Security Foundation based on ISO/IEC Prerequisites: None

6 Information Security Management Advanced based on ISO/IEC (ISMAS.EN) Information security is becoming increasingly important. Globalization of the economy leads to a growing exchange of information between organizations (their employees, customers and suppliers) and a growing use of networks, such as the internal company network, connection with the networks of other companies and the Internet. Furthermore, activities of many companies now rely on ICT, and information has become a valuable asset. Protection of information is crucial for the continuity and proper functioning of the organization: information must be reliable The module Information Security Management Advanced based on ISO/IEC (ISMAS.EN) tests organizational and managerial aspects of information security. The international standard, the Code of Practice for Information Security ISO/IEC 27002:2005 structures the organization of information security. For that reason, it is an important point of departure for this module Context: The Certificate Information Security Management Advanced based on ISO/IEC is a follow-up of the Certificate Information Security Foundation based on ISO/IEC Prerequisites: Information Security Foundation based on ISO/IEC (ISFS.EN) or equivalent knowledge obtained in another way Source: Revised March 31, 2010

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