MONTHLY WEBSITE MAINTENANCE PACKAGES
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- Anabel Stanley
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1 MONTHLY WEBSITE MAINTENANCE PACKAGES The security and maintenance of your website is serious business, and what you don t know can certainly hurt you. A hacked or spamvertised site can wreak havoc on search rankings for weeks or more without you knowing about it. Not to mention the negative effect on your reputation and sales if your customers notice your broken site before you do. Our maintenance packages can stop your website being hacked and a lot more, including UNLIMITED access to desk support. 38% of Irish small businesses were attacked by an unauthorised outsider in the last year. TAKE CARE OF YOUR WEBSITE S VISITORS, CUSTOMERS AND YOUR BUSINESS (FROM 100 ) Unlimited Access to Support Desk Monthly Enhancement Suggestions Regular Website Software Updates Real time Website Protection Eyes on your Website Tracking & Reporting Uptime Monitoring Security Audit All-inclusive Daily Website Scans Website Operation Video Tutorials Automated Daily Secure Backups Website Speed Optimisation Website Restoration Service Monthly Consultation Support Phone Calls Broken Links Scan
2 IF YOUR WEBSITE GOES DOWN, DO YOU WANT TO PAY 1000 S TO RESTORE IT? One day, you load up your site in your browser, and find that it's not there, or it redirects to a porn site, or your site is full of adverts for performanceenhancing drugs. It leaves you wondering, why would anyone hack my website? What are you supposed to do now? The majority of Irish businesses surveyed, regardless of size, expect that breaches will continue to increase in the next year. The entire experience of being compromised can feel devastating, making you wonder why you ever decided to create an online presence. Rest assured though, our maintenance package is here to reduce the likelihood of this ever happening to you. And if it does, we could get you back up quickly, depending on the package you choose. Cancel at anytime. You re not locked into a contract. Privileged service your enquiries will take priority. YOUR WEBSITE IS NOT CURRENTLY BACKED UP! when your website goes live you get a backup of your website so that you always have a copy. However, as changes are made to your website, your original backup goes out of date, which means if you ever had to use your backup and you didn t have a regular backup you would lose content and other website changes. Not a good feeling. Our SILVER, GOLD & PLATINUM monthly maintenance packages will resolve this for you, giving you a regular secure daily backup.
3 NO SECURITY SCANS ARE CURRENTLY RUNNING ON YOUR WEBSITE! for new websites we install and configure security software. This makes sure it s much more secure than the majority of websites out there. But this software can t automatically schedule scans like your computer s anti-virus software can. This means that without anyone knowing about it, your website may contain malicious code or vulnerabilities and be infecting visitors. Our SILVER, GOLD & PLATINUM monthly maintenance packages will resolve this for you, giving you automatic security scans. YOUR WEBSITE WILL CONTAIN OUT-OF-DATE PLUGINS! - Your website uses a number of plugins (bits of software) produced by different people to get the best out of your website and give you the best chance of online success. New versions of these plugins are released regularly in order to solve security vulnerabilities and to add new features. You are increasing the chances of your website being hacked when these out of date plugins are not updated. ALL our monthly maintenance packages will resolve this for you - we will keep your plugins up to date. Each time we do this we will back up your website and database because website updates can break your website. This is best practice and yet not many professionals will do it. YOUR CONTENT MANAGEMENT SYSTEM (CMS) MAY BE OUT OF DATE in much the same way as your plugins need to be updated, your CMS (the software that runs your website) need to be kept up to date. Sometimes this already happens automatically, but often it doesn t. If your CMS is not updated then your whole website could be vulnerable to hacking and you are missing out on new features that make it easier to update your website. ALL our monthly maintenance package will resolve this for you, we will keep your CMS up to date and each time we will back up your website. The Monthly Website Maintenance Package is here to solve your website issues. Let s see what s included
4 CONSULTANCY USABILITY SECURITY SUPPORT BRONZE SILVER GOLD PLATINUM SAVE 15% WHEN YOU PAY ANNUALLY UNLIMITED ACCESS TO HELPDESK SUPPORT HELPDESK RESPONSE TIME (MON-FRI 9AM 5PM) LIBRARY OF TRAINING VIDEOS 2 Day 2 Day 1 Day 6 Hour PHONE SUPPORT SMALL WEBSITE CHANGES* None REGULAR UPDATES (CMS/PLUGIN/THEME) AUTOMATED DAILY SECURE BACKUPS REALTIME WEBSITE PROTECTION DAILY SCHEDULED COMPREHENSIVE REMOTE WEBSITE SCANS SECURITY AUDIT WEBSITE RESTORATION SERVICE BROKEN LINKS SCAN UPTIME MONITORING SPEED UP YOUR WEBSITE EYES ON YOUR SITE MONTHLY ENHANCEMENT SUGGESTIONS TRACKING & REPORTING MONTHLY CONSULTATION *Please Note: Out of package additional small changes are charged at 50 per small change. A small change is any change to the websites content or design taking up to 30 minutes.
5 SECURITY SUPPORT More about our Packages UNLIMITED ACCESS TO HELPDESK SUPPORT Only those who sign up to our Website Maintenance Pac k ages get UNLIMITED access to our Support System. We give you advice to enable you to carry out the work yourself, or we ll give you a quote if you want us to do the work for you. LIBRARY OF TRAINING VIDEOS Step by step video tutorials available in your Website Admin Dashboard (WordPress only). We update the videos with every new WordPress release. PHONE SUPPORT When you have a question or problem feel free to call for support. WEBSITE CHANGES Now then you will have changes you may want to make to your website. With the Maintenance Package, you have web developers on hand that can make these changes quickly. REGULAR UPDATES (CMS/PLUGIN/THEME)* Security updates and new features come out regularly for your website s software (CMS, plugins & themes). NOT doing this is the No.1 reason websites are hacked. *Many plugins are free, but some require additional payment to supplier. AUTOMATED DAILY SECURE BACKUPS It s not a matter of if you ll need your backups, but when. We will generate a full daily site backup (all files and database) stored offsite. REALTIME WEBSITE PROTECTION Hackers are everywhere and they love causing trouble. We shore up security holes and use the best malware monitoring tools on the web to protect your website in realtime. SECURITY AUDIT There are so many different factors involved in keeping a website secure. We will regularly carry out security audits to make sure your website stays strong. WEBSITE RESTORATION SERVICE If your website is hacked then we will restore your website from your backup so that it s working as it was before the attack.
6 USABILITY SECURITY DAILY SCHEDULED COMPREHENSIVE REMOTE WEBSITE SCANS All files are scanned daily to see if they contain a malware, trojan, virus, backdoor, known dangerous URL or known vulnerability. Scan Core, Theme & Plugin Files Scan Content for Bad URLs Scan for Known Malware Scan for Hundreds of Backdoors Scan for DNS Changes Scan for spamvertising Check if your IP is generating Spam Advanced Comment Spam Filter Existing Password Audit BROKEN LINKS SCAN Most websites will have some links that don t work. But it doesn t have to be like that. Make it easier for your visitors to find the content they need. UPTIME MONITORING It s the nature of the Internet that your website may be down without you knowing. This service alerts you via your mobile or if it goes down. SPEED UP YOUR WEBSITE A slow website is bad news for your site visitors and your business. We ll run tests and make sure the performance of your website is optimised. EYES ON YOUR SITE I can take a look at your site on a regular basis, and let you know about anything that s not in order. MORE FEATURES BELOW
7 CONSULTATION MONTHLY ENHANCEMENT SUGGESTIONS We ll regularly suggest ways to improve your website and Internet marketing. Without this your online presence may stagnate. TRACKING & REPORTING Pulling up stats isn t very difficult, but it s the kind of thing a lot of website owners don t have time for and can t always make sense of. We ll give you a simple report that summarises numbers and trends. MONTHLY CONSULTATION We ll meet with you once a month on Skype to discuss your website and make recommendations for the way forward. We will proactively prevent problems and save you money in the long run. Maintaining websites is tedious and technical FROM 100 per month let us do it for you. Support Maintenance is paid monthly in advance. TAKE CARE OF YOUR WEBSITE. TAKE CARE OF YOUR CUSTOMERS. The Internet can be a dangerous place with people trying to hack websites all the time. Staying on top of the latest updates and security will help to keep your business and customers safe long into the future. If we don t take care of your website, then who will? TO BEGIN YOUR MONTHLY WEBSITE MAINTENANCE PACKAGE 1. [email protected] 2. Let us know which package you wish to subscribe to. 3. We ll send you an order form to read, sign and return. 4. Once the first month s payment has been made, we ll start enhancing your online presence. QUESTIONS? Please send an to [email protected] and we ll be happy to help. [DISCOUNTS AVAILABLE FOR MULTIPLE WEBSITES]
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