5 IT Hacks To Reduce IT Support Tickets

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1 5 IT Hacks To Reduce IT Support Tickets Simple steps to reduce your dollar spend to keep your systems up and running. Gartner reports that a well managed computer can be 42% less epensive than an unmanaged one.

2 Software Updates Keep software up-to-date using an automatic software updater tool Browser Control Spring clean your web browser Reboot to Restore Concept Refresh your computers Application Whitelisting Run authorized applications to stay away from Ransomware Malware Protection Check for viruses, spyware & malware

3 Software Updates Keep software up to date using an automatic software updater tool Make sure all your software is up to date. This includes web browsers, applications, drivers for devices such as printers and, most importantly, Windows itself, as Microsoft issues regular updates to plug security holes or fi glitches in the operating system. One big factor that delays the update of the software is we get a pop notification right between the work hours or system is not free for carrying out the update process. Automatic update feature of Windows is a good practice to inculcate as it automatically downloads the latest update and prompts user to upgrade when computer might not be in use. There are different software updater plugins or applications that let you schedule a maintenance window and all the software updates can take place in one go. The practice saves on downtime of the computer and keeps all software up to date.

4 Browser Control Spring clean your web browser When visiting Internet sites, your web browser stores the page in your Temporary Internet Files folder. If your browser seems to be running on the slow side, try deleting the contents of this folder. This serves to boost your download speeds in the same way cleaning out your would: These files are taking up space on the hard disk, so deleting them should give the system room to computer. Periodically cleaning your browser can be one of the tasks that can help you to keep your computers to function ideally. But sometimes the frequency of such clean up might be hard to catch up with. In specific computer use environment, having a control on browser functionality helps in maintaining the pristine state of the computer. There are quite a few browser lockdown solutions present in the market that lets you control the webpages that can be viewed or control actions such as downloading files or any other browser action. Browser lockdown software can help you keep the pristine state of the system without having to clean the web browser too frequently.

5 Reboot to Restore Concept Refresh your computers Computers move away from their baseline configuration quite often as they are used to showcase a particular product to walking in customers or due to the simple fact that they are public computers and are in put in place for end-customer convenience. But as the computers drift away from the baseline configuration or from out of the bo configuration, it degrades it performance and starts showing up problems that demand IT support and followed by ependiture to get them back to shape. Reactionary Approach Locking down the computers that are used by customers might be a restrictive way to control IT ependiture on such machines. If not locked down, a reactionary approach may be dealing with computers on individual basis and using re-imaging or rebuilding as a method of keeping computers uniform and protected. The Non-Restrictive Reboot-to-Restore Concept This approach allows customers to freely learn about your product and eperiment with different functionalities without any damage to the computer. They can do virtually anything they want to the computer; the computer s desired configuration is always restored upon reboot.

6 Application Whitelisting Run authorized applications to stay away from ransomware Ransoware is a type of malware that holds computer files ransom through encryption in return for a payment through a online payment system. Even if you were to pay the ransom price, there is no guarantee that the files being held will be returned to you. While consistent updates to your current antivirus solution and frequent backups of your system s hard drives might help, it s got a problem, a big one. If your AV vendor doesn t know about a given threat, then you are defenseless. And while all the vendors out there are doing good work in updating their definitions there s always a chance of some new ransomware showing up and destroying your data.running only desired applications on specific use computers help you prevent situations that may bring you in a fi such as that of ransowmware or even a nasty application that impacts your desired computer use. Application whitelisting works to address this issue not by blocking things that we know are bad (since really, that s a no brainier) but by blocking anything that we don t already know as good.

7 Malware Protection Check for viruses, spyware & malware Viruses and spyware are steadily evolving as computer programs themselves become more advanced. There are many different kinds of malware, and they all can wreak havoc on unprotected computer systems. Make sure your copy of the anti-virus is fully updated as new malwares get created everyday and your anti-virus should know such elements. For environments where stakes of compromising customer data are higher, a combination of Antivirus, Anti-Spyware, Anti-Rootkit, Firewall and Web Filter in a single solution might be helpful.

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