Mahindra Logistics. Company Profile

Transcription

1 Mahindra Logistics Company Profile 1

2 Mahindra Logistics Lineage - Mahindra Group We are a part of the USD 16.5 billion Mahindra Group which operates in key industries Mahindra Group enjoys leadership position in tractors, utility vehicles, aftermarket, information technology and vacation ownership Employs more than 180,000 people in over 100 countries MLL 2

3 Mahindra Logistics Limited Company Profile We are an integrated logistics service provider We integrate our supply chain solutions with the right technology, processes, people and best practices We are a subsidiary of Mahindra & Mahindra We are a part of the Mahindra family We provide IT-enabled supply chain and people transport solutions Our supply chain solutions are fully IT enabled we can offer in house or customized solutions to every need We have proven expertise across industry verticals We specialize in Automotive, Consumer Durables, FMCG, Hi-tech, Engineering, Express Delivery and Retail logistics 3

4 What we stand for Our Vision: To be India s leading and most preferred integrated logistics service provider Our Mission: To serve our customers, in global markets, by providing creative, cost effective, technology enabled solutions that continuously meet and exceed our customers expectations thus enhancing stakeholder value. To provide continuous opportunities for growth and knowledge enhancement to our employees and business associates. Also, to serve and give back to the communities within which we work, with integrity and responsibility Our Core Values: Consider every customer a partner, evolving to make every customer a co-owner Be the standard by which competitors services are measured Social responsibility and inclusive growth Maintain the highest levels of professionalism, ethics and integrity in whatever we do. The growth, development and dignity of our employees 4

5 Recent Accolades for Mahindra Logistics 3PL Company of the Year Automotive award at the 8th Express, Logistics & Supply Chain (ELSC) Leadership Awards 2014 The ELSC Awards evaluates and identifies excellence in supply chain management, third party logistics and various supporting segments. This award reemphasizes MLL s strong focus on Automotive Logistics. Porter Prize 2014 for Leveraging Unique Activities at the Conference of Competitiveness and Porter Prize The Porter Prize 2014 organized by the Institute for Competitiveness is a confluence of cutting edge ideation by various business leaders. The central idea of the Porter Prize is to propel companies to compete on the basis of value creation, innovation and strategy. 5

6 Product Offerings Two Business Verticals SCM & PTS Mahindra Logistics Limited Supply Chain Management (SCM) People Transport Solutions (PTS) Transportation Warehousing International Business Primary (Line Haul) Secondary (Distribution) Tertiary (Last Mile Delivery) Reverse Logistics 6

7 SCM Vertical Fact Sheet Revenue Over Rs crores Geographic Spread 13 offices & >88 operating locations Vehicle Placement Over 25,000 vehicles a month Warehouse Management Over 5 million square feet Finished Vehicles Logistics Over 10,00,000 vehicles per annum In-plant logistics At 26 different manufacturing plants Customers Over 200 large customers 7

8 PTS Vertical Fact Sheet The only large corporate in this space, nationally More than 20,000 trips per day More than 5,500 vehicles deployed every day 8,000 drivers work for us every day Wholly IT enabled More than 200 corporate customers We are also a member of Nasscom (National Association of Software and Services Company), the trade association of IT and IT-enabled industry. 8

9 SCM Vertical 9

10 Our SCM solutions comprise of: Supply Chain Consultancy Warehousing & Linefeed Supply Chain Design Planning Optimization Process & Design Operation Automation Supported by: INFORMATION TECHNOLOGY SOLUTIONS DESIGN Transportation Primary Secondary International People Logistics 24x7 CUSTOMER SERVICE 10

11 End - to - End Solutions Distribution Centers Transportation Air, Sea, Rail & Land Domestic & International Packing & Labeling Finished Goods Inventory Last Mile Logistics Break Bulk & Consolidation Centres In-plant stores & Production Linefeed Reverse Logistics 11

12 Solutions for Industry Verticals Automobile Inbound & Inter-unit transportation solutions Warehousing In-plant logistics: Kitting, Sequencing & Linefeed Yard management & Outbound transportation Consumer Durables Order fulfillment Cargo movement in weather-proof containers on feeders & express routes Cross docking Safe packaging Segregation Labeling Bar coding Reverse Logistics 12

13 Solutions for Industry Verticals.. Hi-Tech Our capabilities in Hi-Tech logistics: Complete systems - mainframes, workstations Peripherals - printers, modem, digitizers, etc Consumables - cables, wires, switches, etc. Engineering Goods Heavy Engineering Industry - Machine Tools - Auto Industry Machinery - NC/ CNC Machinery Light Engineering Industry - Welded steel pipes & tubes - Process control instruments FMCG Packaging Segregation Scientific racking system Last mile connectivity Refrigerated vehicles 13

14 SCM Clientele 14

15 We handle the following transportation activities Tertiary Transportation Primary Transportation Domestic Long Haul Transportation by Road & Rail Exports & Import by Sea & Air VAS like optimization of routes, network design, specialized vehicles design Secondary Transportation Break bulk & transportation Scalable to different demand scenarios Consideration of specific nature & type of goods being transported Distribution management solutions Last Mile Logistics COD (Cash-On-Delivery) model Reverse Logistics Reverse movements like repairs & returns, warranty spares, product recall/ replacement, parts claim Critical inventory logistics 15

16 End-to-end Transportation Management Secondary Transportation City DC Distribution Solutions Customers Customer Primary Transportation Manufacturing plant City DC Customers Customers Mother Ware house Customers Imports Break Bulk & Distribution to State Warehouses City DC Customers Customers Indicates MLL s capabilities City DC Customers 16

17 Some of our transportation clientele Nestle India Pvt. Ltd. Transportation of Nestle stocks from Hyderabad DC General Mills GTM ( Go to Market ) projects in Mumbai, Chennai, Kolkata & Pune. We operate on 20 Intra state routes In addition we handle 15 single point deliveries daily We also operate refrigerated trucks on 2 routes Hyderabad city warehouse to various outlets in Hyderabad Warehouse Management at Bhiwandi, Bhandup & Kolkata. PepsiCo Ltd. Transportation of Pepsi stocks from Bangalore bottling plant to local in city deliveries to retail outlets and modern trade 17

18 Our play in the E-commerce space Primary Transportation Value Additions Line Haul between - 21 routes, 18 cities Vehicle type: 3 7 tonners Frequency: Daily multiple departures from each location Secondary Transportation Movement from main warehouse to hubs and between hubs Last mile Distribution Time bound delivery 24 x 7 dedicated command centre Container body vehicles GPRS enabled vehicles DNTS (Distribution Network Tracking System) OMS (Order Management System) In-transit safety initiatives like padding, matting etc. More than 500 vehicle used daily for local distribution in various cities pan India 18

19 Our warehousing activities across formats Multi User warehousing Allotting space to multiple users Addressing different types of demand Ensuring optimum availability of space In Plant Stores Designing, operating warehouses from customers' mfg facilities Supports linefeed aactivities with 'JIT' supply to customers Customized Warehouse Built to suit warehouses catering to varied needs and product types Depending on the location and type of warehouse required Others Temporary warehouse during festive season Managing client's spares warehouse 19

20 Some of our warehousing clientele Retail Activities handled by MLL: Import Freighting Customs Clearance Container Movement from Port to Warehouse Warehouse Management Mumbai -In City Distribution E-commerce Reverse Logistics Packaging Article Tagging Quality Check SAP deployed as WMS Warehouse Location : Bhiwandi Warehouse Space : 95,000 Sq. ft No. of Employess : 127 Storage Locations : 5129 Bins 1423 Pallets SKU s : 12100(Retail), 2300(Distribution), 8300( E-commerce) 20

21 FMCG Some of our warehousing clientele Activities handled by MLL: Warehousing for Finished Goods & Raw Material Inventory Management Order fulfillment Dedicated vehicles for movement of material from production to warehouse within the plant Food 3 Shift Operations & 7 Days working PCPB 3 Shift Operations& 7 Days working PPD 2 Shift Operations & 7 Days working Warehouse Location: Haridwar(HP) Warehouse Size : 38760Sq ft No. of Employees : 100 SKU s : 58 Storage Locations : 3500 Bins Product Stored : Finished Goods Throughput : 100 Tons per Day Vehicles Dispatched Per Day : 28 Vehicles Received Per Day : 50 Warehouse Location : Haridwar (HP) Warehouse Size : 60,000Sq ft No. of Employees : 73 SKU s : 726 Storage Locations : 6128 Bins Product Stored : Finished Goods Throughput : 500 Tons/Day Vehicles Dispatched Per Day : 30 Vehicles Received Per Day : 46 Warehouse Location : Haridwar (HP) Warehouse Size : 20,8000 Sq.ft No. of Employees : 35 SKU s : 675 Storage Locations : Pallets Product Stored : FG, RM Throughput : 3683 Tons/Day Vehicles Dispatched Per Day : 8 Vehicles Received Per Day : 10 21

22 International Business Mahindra Logistics acquired a significant majority stake in LORDS Freight (India) Pvt. Ltd. Capabilities Key Customers Airfreight Ocean freight Customs brokerage Warehousing Domestic Transportation Industries served Industrial Technology Engineering & Manufacturing Pharma Energy 22

23 PTS Vertical 23

24 Features of PTS Technology enabled operations & their benefits to our customers: Real-time Vehicle Tracking Visibility Emergency Response System Safety Mobile and Web-based Employee Rostering Convenience Fleet Deployment Flexibility & Scalability Online Performance Reporting & Feedback Management System Pro active Delay and Deviation Alerts Transparency Predictability Route & Fleet Optimization Cost optimization 24

25 PTS Clientele 25

26 IT-integration 26

27 IT-enabled solutions for SCM Mahindra Integrated Logistics Execution System (MILES): MILES is our internal transport management solution, based on Oracle Transport Management System (OTM) at its core and integrated with many other applications like Hand Held Terminals, Vehicle Tracking System (VTS), Pre Dispatch & Delivery System and OTM converter. MILES can interface with any host system through our middle ware Planning Route & Fleet optimization Order / service level management Execution Pre Dispatch Finished Good Visual Inspection Check Trailer Pre loading / Post loading Quality Check In-transit visibility due to tracking Electronic Proof of Delivery alerts on Dispatch / Delay / Delivery to identified stakeholders Billing & Claims Transaction Based Billing Freight audit Accounts payable / receivable Damage Details Capture and Claims Management 27

28 IT-enabled solutions for SCM Warehouse Management System (WMS): Mahindra WMS WMS is an in-house developed application which is configurable and can interface with our customers ERP It can support multiple users in a single warehouse as well as a single user in multiple warehouses Features of WMS: Storage Management Inventory Control Order Management Billing 28

29 IT-enabled solutions for PTS Business Vendor & Driver Engagement with compliance monitoring Online Performance Monitoring & Trip Analysis Transport Helpdesk called Command Centre with Feedback Management System Emergency Response Mechanism Multiple employee rostering communication channels like web, sms and mobile Employee rostering Routing Supported by Fleet Scheduling & Deployment Vehicle Tracking Enabled By Sartha Our web based IT solution Billing SLA Management & Billing Routing & Scheduling Real-time Vehicle Tracking Roster Management Mobility Solutions 29

30 Customer Relations Call Centre 24x7 Accessibility Toll Free Service Single point of contact for business enquiries from customers & business associates Command Centre - PTS Caters to customers employees Could be in the form of transportation helpdesks or emergency response cells Key features on-call assistances / routing / planning / tracking Automation through Route Management System (RMS) Helpdesk - SCM Shipment visibility through automation Shipment tracking from dispatch to delivery Automated Pre-alerts for dispatch, delay & delivery Exceptions report for delays, damages & shortages etc. Business Intelligence & Customized MIS Concern Resolution Manage customer concerns & feedbacks Automated escalation matrix for timely resolution Customer Satisfaction Index Feedback Management System Analyse concerns & design preventive measures 30

31 Safety Compliance Since the entire process is in dealing with people, material and equipments, safety is one of the most important factor. All employees are given a induction on safety for safe operation. Periodic Audit is done for checking the adherence to the safety process and practice. MLL has strict adherence to all the statutory regulation applicable to its function. Documentary proofs will be provided every month. Applicable Accident Prevent Regulation: Driver must have MLL driving licence Implemented safety instruction, sign board, traffic convex mirrors, traffic controller Driver Training program 31

32 Corporate Governance At MLL, we defined a Code of Conduct for Senior Management and Employees in 2010 At the end of every year, we obtain Compliance certificate from the employees having complied with the Code. Similarly, at the start of every year we obtain requisite declaration from employees, disclosing interest of any kind in the companies/firms/tru sts etc. All employees are included in this above process. 32

33 Hence, what we can offer our clients An end-to-end distribution solution We can handle every link of our clients supply chain, offering an end-to-end distribution model Using technology for visibility & optimization Our GPRS-enabled vehicle tracking system offers complete visibility and planning software facilitate optimization of routes & fleet Maximizing end customer satisfaction Our IT-enabled order delivery mechanism coupled with our dedicated customer relations team can provide a rich customer experience to our clients customers Scalable across locations Our wide spread distribution infrastructure and extensive resources give us the flexibility to be scalable where and when required A long term and close partnership Trust and close partnership to deliver service excellence for our clients, paves way for a mutually beneficial long term association 33

34 Social Responsibility 34

35 CSR: Driver initiatives Rewards & Recognition Accident Insurance Safe Driving Training Health Check Ups Drivers Children Scholarship Birthday Celebrations Cup of Tea Meetings Vehicle Maintenance Training Porta Cabin Installation Driver Welfare Communication 35

36 CSR: Village Adoption Program Key Focus Areas: Infrastructure development Healthcare improvement Vocational training for improving the employability of the village youth Educational assistance Activities conducted so far: Construction of Check Dam to reduce water shortage problem Tree plantations Health check-up camps Children s Day Celebrations with school students Inaugration of Farmers Club, Young Women s Club Declaration of candidates for employment program Forklift Driver Training 36

37 Sustainability 37

38 Green Logistics MLL aims to reduce the GHG emissions in its transport operations as part of its sustainability initiatives Green Supply Chain Network Optimization Load & vehicle optimization Waste recycling Energy efficiency Paper usage reduction Responsible Product Development Alternative mode of Transportation Alternative fuel New Fleet Induction Project Falcon (Freight And Logistics Control) In-house project for operational control and sustainability Driver Engagement Asset Quality Maintenance Asset Productivity Establishing Co2E Baseline Benefits: Vehicle Utilization Driver & Supervisor Retention Vehicle maintenance 38

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