APSU DIGITAL TV GUIDELINE PROVIDED BY

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1 APSU DIGITAL TV GUIDELINE PROVIDED BY The APSU Cable system is an all-digital system which now includes some high-definition channels. In order to take full advantage, please be sure to bring a digital TV with QAM tuner for use on campus. A QAM tuner enables your digital TV to receive digital cable channels directly without a set top box. If you are unsure if your TV has a QAM tuner, please check with your TV's manufacturer. If you have an analog TV (tube TV) you can continue to use it by purchasing a converter/set top box. CDE recommends the iview 3500STBII Multi-Function Digital Converter Box this can be located online. Similar boxes may be used as well. If you decide to purchase a converter box it must be a QAM TO ANALOG converter box. When connecting to a new cable provider, televisions need to go through a process called a Channel Scan. This scan allows the television to receive the new channels. Please follow the steps below to successfully scan the on Campus channels. Channel Scan Note: This process may vary from TV to TV, so please check your owner's manual or manufacturer's website for detailed instructions. 1. Go to the menu screen on the television 2. Find a section named Channel or Setup; select Cable 3. Look for Auto Channel Search or Channel Scan 4. Begin the search or scan for digital and analog channels. The scan can take up to 45 minutes. Allow the channel scan to complete since some channels are added right at the end 5. When complete, scroll through some channels to verify that there are digital channel

2 Cable TV Help Topics Here are some tips for the most common user related issues. Digital TV Connection in Your Dorm Room Make sure your TV is plugged in to a working electric outlet. Locate the TV outlet in your room and connect one end of the coaxial cable to it and the other end to the "CATV" or "VHF IN" on your television. Do not connect to the "UHF IN" on your television. Your digital television must have a QAM tuner (Quadrature Amplitude Modulation) to work with the school's cable service. The QAM tuner allows your TV to receive high definition cable programming without a cable set top box. Unfortunately, some less expensive TVs come with a low quality QAM tuner that may not be able to pick up all the digital channels. You should verify the specifications when you purchase your TV. A NTSC (National Television System Committee) tuner is not compatible. This TV will require a digital-to-analog converter box to view television signals. (see information below to purchase a converter). An ATSC (Advanced Television Systems Committee) tuner can receive digital signals but is not compatible with the school's cable system.

3 Here is an informal compatibility reference for newer devices. We cannot guarantee the accuracy of this information. You should verify the specifications when you purchase your TV. Coby - Model TFTV " has a compatible QAM tuner Dynex - Only limited models have a QAM tuner Element - Some models do have a QAM tuner that can be unlocked with a code. ELEFW-195 is NOT compatible ELEFW-328 is NOT compatible Insignia - Only limited models have a QAM tuner LG - Most models since 2007 have a QAM tuner Olevia - Model 226-T11 has a compatible QAM tuner Samsung - All models since 2009 have a QAM tuner Sansui - Model HDLCD3212C has a compatible QAM tuner Sony - Most models since 2007 have a QAM tuner Sylvania - Do not appear to have QAM tuners Toshiba - Most models since 2007 have a QAM tuner Vizio - Model VOJ320F1A has a compatible QAM tuner Westinghouse - Some models do have a QAM tuner. Try activation code DWM32H1G1 is NOT compatible DWM42F2G1 is NOT compatible

4 How do I program my digital TV to receive all the University channels? If you have a digital TV not connected to a cable receiver, it is important to do a channel scan on your TV to ensure you are viewing all the available analog and digital channels. Exact details on how to auto program or auto tune digital TVs vary from manufacturer to manufacturer and from model to model. These instructions are generalizations that are meant to describe the way most TVs accomplish this feature. For best results, refer to the owner's manual for the specific TV you are working with. Most TVs will take between minutes to complete this function. Using the TVs remote control, follow these general steps: Step 1: Press the "Power" button to turn on the TV Step 2: Press the "Menu" Button Step 3: Select "Set-Up" Step 4: Select "Antenna" then "Cable" Step 5: Select "Auto Program/Auto Tune/Channel scan" then "OK"

5 How to address common reception issues? No picture on one or all channels, no color, buzzing sounds, dark or rolling pictures, stations on wrong channel, vertical bars, snowy pictures, etc. Typically these types of problems can be a result of a system wide issue, in room cabling issue or the television and/or connected devices to the television. First, check to see if a neighbor in another room is experiencing the same problem. If not, if possible, try to connect your television to another outlet where another television is not experiencing a problem. If a neighbor is experiencing the same problem or the problem is associated with your outlet, please call helpdesk support as per the procedures for your school. Second, disconnect any other devices attached to your television, such as digital receivers, DVD player, Xboxes, etc. so that the coaxial cable is connected directly from the television to the outlet. If this addresses the problem, then reconnect the devices to isolate out the device creating the problem. If you have an external Blu-Ray player or game consul, make sure the accessory consul and the television are both set to the same channel (3 or 4). Last, adjust the fine-tuning settings on your television. Check your television's user guide for more information. Dark picture? Slowly adjust your TV's brightness and/or contrast control Rolling picture? Slowly adjust your TV's vertical hold. Picture leans to side? Try adjusting the "horizontal hold" on your TV. Can't tune in desired channel? Determine if you are able to tune the channel using the tuning buttons on the digital receiver or Blu-Ray player. If so, the problem is likely your remote control. Make sure the channel is not restricted by the parental control feature or has not been subscribed to for billing purposes.