Self-Service Portal Getting Started Guide
|
|
- Ashley Carter
- 8 years ago
- Views:
Transcription
1 Self-Service Portal Getting Started Guide 1 Copyright 2014 Samanage
2 Table of Contents: 1. Introduction 2. Home Page 3. My Requests 4. Services 5. Knowledge Base 6. New Incident 2 Copyright 2014 Samanage
3 Introduction Welcome to Samanage! This guide provides a basic introduction to the Self-Service Portal. The Samanage Self-Service portal allows you to do a handful of actions including submitting new incidents and service requests, as well as checking the status of your requests. Another helpful function of the self-service portal is allowing you to search the knowledge base. Throughout this guide you will find information varying from how to use the search to what the service categories mean. 3 Copyright 2014 Samanage
4 Home Page Samanage s self-service portal allows you to submit and track tickets, Service Catalog Items, and to search the knowledge base. How to use the portal: The Self-Service Portal search allows you to search for incidents and service requests you have submitted, services that you can request, as well as search the knowledge base for relevant solutions. What you can view depends on the roles and permissions that your company has set up. Popular services - where does this come from? 4 Copyright 2014 Samanage
5 On the homepage, you can view the Popular Services section, which includes frequently used services and incidents. You can simply choose the request or incident without submitting a ticket or calling the help desk. Useful articles - where does this come from? Useful articles on the homepage are regularly-viewed popular articles your company uses on a frequent basis. My requests My Requests consists of any ticket or service request you have submitted. These may be open current tickets or previously closed ones. How to open a new incident? Incidents can easily be created in two ways: 1. At the top, click New Incident. Or 2. At the bottom, click on Create New Incident 5 Copyright 2014 Samanage
6 My Requests You can find My Requests at the top of the Self-Service Portal page: What can I see in the tables? The table will include the following columns: a. Request Number b. State (New, resolved, assigned, closed) c. Title d. Type (Service Request, Incident, Support, etc) e. Assigned To f. Priority g. Due Date 6 Copyright 2014 Samanage
7 Drill down to an incident - what do I see, what can I do? When you drill down into an incident, you will see the following information: a. Assigned To b. Type c. Priority d. Comment Box The incident also features a commenting section. This allows you and your co-workers to have a dialog within the incident for any further questions or information regarding the specific incident. 7 Copyright 2014 Samanage
8 Services The Service Catalog tab is at the top of the Self-Service Portal page: This page includes all service requests in categories that your company has set up. What do I see in the table view? You will see all your departments in this view: 8 Copyright 2014 Samanage
9 Knowledge Base The Knowledge Base tab is located at the very top of the Self-Service Portal page, along with My Requests and Service Catalog. This page helps your company document best practices and solutions to common incidents. This helps support efficiency and increase effective IT knowledge awareness across the whole company. When you click Knowledge Base, you will find the following columns on the Solutions home page: a. Number b. Title c. Last Update d. Creator Drill down to a solution When you drill down into a solution, you will find a resolution that includes instructions. 9 Copyright 2014 Samanage
10 10 Copyright 2014 Samanage
11 New Incident The below descriptions of the fields will help you easily create an incident. Title The title should include key words of the issues, such as broken, not responding, down, access issue, etc. The title should be brief enough to describe the issue, three to five words. Description The description of the incident should be an extension of the title. More details if needed (specific computer broken, specific login issue, etc). It should also include any effects it might have on other systems or computers. CC CC or name if someone else is having the same issue or is directly involved with the issue. Attachments You can attach any files (pictures or documents) that will help with the solution of the incident. 11 Copyright 2014 Samanage
12 We hope this guide has given you a good introduction to the Self-Service Portal. If you have further questions, please contact your Service Provider. 12 Copyright 2014 Samanage
Quick Start Guide. 1 Copyright 2014 Samanage www.samanage.com
Quick Start Guide 1 Copyright 2014 Samanage www.samanage.com Table of Contents Introduction 3 Organization 4-6 Users 7-9 Asset Deployment 10 Self-Service Portal 11-13 Service Desk 14-16 Email Settings
More informationIT Service Manager Agent Guide
IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents
More informationUsing the Help Desk. Logging into Help Desk. Creating a New Help Desk Ticket
powered by Logging into Help Desk 1. Go to http://helpdesk.hslc.org. 2. Login using your username and password. 3. Are you creating a new Help Desk ticket? If yes, see Creating a New Help Desk Ticket.
More informationIT Service Desk Manual Ver. 2.0. Document Prepared By: IT Department. Page 1 of 12
Document Prepared By: Page 1 of 12 INDEX 1. Introduction. 3 2. Home Page..... 4 2.1 My Request Summary..... 4 2.2 Announcement....... 5 2.3 Submit your Request...... 5 2.4 Report a Problem...... 6 2.5
More informationSupport System User Guide
Support System User Guide The Virtual Office support system provides users with a useful way to submit and track issues and resolutions. This feature- rich system is one more way that VO provides customers
More informationPartner Portal DOCUMENT. Ticketing User Guide. NTT Communications
DOCUMENT Partner Portal Ticketing User Guide PREPARED BY NTT Communications Copyright of this document is owned by NTT Communications Corporation. Copying a part of or whole of this document without our
More informationUsing the BWSD Help Desk Website
Accessing the Help Desk Website Using the BWSD Help Desk Website Open your web browser and go to http://helpdesk.bwschools.net:8080/ The Help Desk login screen will be displayed. 1. You should not have
More informationThe IT Service Desk is now able to offer a new self-service facility for University staff and students.
The IT Service Desk is now able to offer a new self-service facility for University staff and students. IT Self Service lets you log your own incidents, more commonly known as calls, directly into our
More informationQuick Reference Guide Customizing Help Desk Ticketing
This guide will walk you through customizing your Help Desk and integrating your assets into it with enhanced filtering capabilities. Asset Restrictions and Auto Ticketing This page gives administrators
More informationUser Guide BMC Remedy Support System
United Arab Emirates Federal Authority For Government Human Resources User Guide BMC Remedy Support System User Guide BMC Remedy Support System Releases: Bayanati Self-Service User Guide Version 1.0 Bayanati
More informationHelp Desk Web User Guide
Help Desk Web User Guide 1 P age Contents Create an Incident... 3 Classifying Category... 3 Describe Incident Request... 3 Add Attachments to the Request... 4 Requests... 4 Request List View... 5 Modes
More informationWelcome to the ARCO Group Support Desk
Welcome to the ARCO Group Support Desk To allow us to provide you the best service possible when you have a support need it is very important that you follow these instructions when requesting support.
More informationPennsylvania Turnpike Commission
Pennsylvania Turnpike Commission SUBJECT: IT Service Manager Self Service Portal To improve IT s service to the PTC user community, a new online self-service portal application has been implemented that
More informationCustomer Support Portal
Customer Support Portal Quick Start Guide Copyright 2014 Forward Advantage, Inc. All rights reserved. Contents Introduction... 3 Browser Support... 3 Enabling Access to the Portal... 4 Logging In... 5
More informationCustomer Portal User Manual. 2012 Scott Logic Limited. All rights reserve. 2013 Scott Logic Limited. All rights reserved
Customer Portal User Manual 2012 Scott Logic Limited. All rights reserve Contents Introduction... 2 How should I use it?... 2 How do I login?... 2 How can I change my password?... 3 How can I find out
More informationGuidelines for Using the Web Help Desk
Guidelines for Using the Web Help Desk Technology Department 7/15/2013 The purpose of this document is to provide guidance on how to navigate the School Association for Special Education in DuPage County
More informationCogito Online Support Desk - Quickstart
Cogito Online Support Desk - Quickstart Welcome to the Cogito online Support Portal. This portal provides the primary point of contact for the raising and monitoring of support issues for Cogito software,
More informationIT HELP Desk Dashboard ManageEngine Service Desk Plus User Guide
Create an Incident When you need to report a failure or problem of your system to the IT help desk team, then send a request to the team. There are different modes of placing a request, such as submitting
More informationEntering a Case Into the PeopleSoft Helpdesk (CRM) Logging in
Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Open Internet Explorer Logging in Navigate to the district home page: http://www.fortbend.k12.tx.us/ Click on Employee Services Finally, click
More informationBCMB QUALITY MONITORING SYSTEM. Depot Operator Login and Usage Instructions
BCMB QUALITY MONITORING SYSTEM Depot Operator Login and Usage Instructions Quality Monitoring System The Quality Monitoring System is being utilized by Alberta s beverage container recycling industry to
More informationIPA Help Desk. How to use Self-Service portal. [Version 1.0] [28/12/1435 H] FRM CC-UME-V001
IPA Help Desk How to use Self-Service portal [Version 1.0] [28/12/1435 H] How to use Self-Service portal Institute of public administration provides a new Help Desk system which allows users in the head
More informationHelp Desk Self Service Quick Start Guide
Help Desk Self Service Quick Start Guide Introduction Faculty and Staff can submit support tickets via Help Desk Self- Service. This will give users more control over how they submit helpdesk tickets and
More informationFaculty Introduction to Self-Service
Faculty Introduction to Self-Service This user guide focuses on how faculty members can use Self-Service to access and update their information. Using a Web browser, faculty members can enter student grades,
More informationTable of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...
Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...
More informationHP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Service Desk help topics for printing
HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Service Desk help topics for printing Document Release Date: July 2014 Software Release Date: July 2014 Legal
More informationGenesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507. GenNET Self-Service Helpdesk Tipsheet
Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507 GenNET Self-Service Helpdesk Tipsheet The GenNET Self-Service Help Desk is an innovative, web-based
More informationManual Softbrick Service Desk for customers
Manual Softbrick Service Desk for customers Document version: 0.1 Author: Softbrick BV Date: 21-8-2015 Contents 1. Introduction... 3 2. Procedure... 3 2.1 Login... 3 2.2 Create ticket... 4 2.3 Case processing...
More informationGuidelines for Using the Web Help Desk
BURBANK SCHOOL DISTRICT 111 Guidelines for Using the Web Help Desk Technology Department 1/7/2013 The purpose of this document is to provide guidance on how to navigate the Burbank School District 111
More informationIncident Logging in Calderdale Service Desk
Incident Logging in Calderdale Service Desk Introduction Calderdale Self Service is the web portal access to the IT Service Desk s call management software. All issues and requests raised within the council
More informationAnalyst Guide for Request Support -- Incident/Service Request
Analyst Guide for Request Support -- Incident/Service Request Login... 3 Information Questions/Report Issues... 3 LANDesk Web Desk Toolbar... 3 Dashboard Information... 4 Ticket Statuses... 4 Search Functionality...
More informationUsing the jmrdesign Service Desk
The jmrdesign Service Desk provides supported client users with a more comprehensive resource and easier to use interface. The jmrdesign Service Desk is designed to increase the efficiency and reduce the
More informationUnicenter Service Desk v11 (USD) Training Materials for Employees
Unicenter Service Desk v11 (USD) Training Materials for Employees 1 Table of Contents Introduction... 3 Logging In to USD as an Employee... 4 Creating a New Request... 5 To change Request Area field:...
More informationHP Service Manager. Service Desk help topics for printing. For the supported Windows and UNIX operating systems. Software Version: 9.
HP Service Manager For the supported Windows and UNIX operating systems Software Version: 9.32 Service Desk help topics for printing Document Release Date: August 2013 Software Release Date: August 2013
More informationThe Help Desk for SharePoint 2007 End User Guide
The Help Desk for SharePoint 2007 End User Guide Solution This solution is comprised of a single site that is used to process internal Help Desk requests. From the submittal of a request through the complete
More informationIntegrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal
Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco
More informationIntegrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal
Integrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal This Application Note provides instructions for configuring Apps settings on the Cisco OnPlus Portal and Autotask application settings
More informationBanner Web Financial Aid
Banner Web Financial Aid This is the MSU Great Falls homepage. It is located at www.msugf.edu *Note that the Campus Announcements and News Releases in the center of the page will always be changing. Under
More informationTable of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...
Table of Contents INTRODUCTION...2 HOME PAGE...3 Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...12 REQUEST...14 Request List View... 15 Creating a New Incident...
More informationDIT Online Self Service for Clients
DIT Online Self Service for Clients Written by: Customer Services Management Division of Information Technology May 2012 Version 1 Copyright 2012 Charles Sturt University No part of this document may be
More informationesupport Portal RightCrowd SureSite
esupport Portal RightCrowd SureSite Table of Contents 1 Introduction... 3 2 RightCrowd esupport Portal... 4 2.1 Overview... 4 2.2 esupport Portal... 5 2.3 Placing a new ticket with the Support Team...
More informationHOW TO ACCESS AND USE GET HELP
ASK HR INSTRUCTION GUIDE HOW TO ACCESS AND USE GET HELP TO SEARCH THE ON-LINE HUMAN RESOURCES KNOWLEDGE BASE OF INFORMATION GET HELP FROM MDC MAIN PAGE Human Resources is now utilizing the College s on-line
More informationTable of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7. Personalize & Change Password... 8. Reminders... 10 SERVICE CATALOG...
Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 10 SERVICE CATALOG... 12 Raising a Service Request... 12 Edit the Service Request...
More informationUniDesk Self Service Portal (SSP) User Guide
UniDesk Self Service Portal (SSP) User Guide Logging into the SSP The SSP is available via the Service Desk page on the ISD Website. Only current staff and students can use the SSP. Use of a protected
More informationAccessing POs and Change Orders
This quick reference guide is designed to help vendors understand how to access Purchase Orders (POs) and Change Orders sent to them in the San Bernardino County new eprocurement system, epro. PO and Change
More informationHelpdesk Ticketing User Guide
Helpdesk Ticketing User Guide University College of the North 1/5/2012 Table of Contents UCN Helpdesk Ticketing System Requirements... 1 Logging into Helpdesk Ticketing System... 1 Support Center Options...
More informationIT Quick Reference Guides Using the Online Ticketing System (mysupport)
IT Quick Reference Guides Using the Online Ticketing System (mysupport) isupport Guides This guide covers using the Online Ticketing System, or mysupport, to submit tickets, browse knowledgebase articles
More informationSetting up an account and logging in using Design & Print Online. Opening a saved project
Setting up an account and logging in using Design & Print Online Opening a saved project 1 of 7 Account Set-Up & Login 1. On the Design and Print Online home page click on the Click to start Design & Print
More informationHow To Manage An Incident Ticket In Service-Now.Com
How to manage Incident tickets in Service-Now. Incident Tickets follow the following life cycle: New Assigned Work In Progress Pending Resolved Closed/Cancelled The guide below outlines the steps to manage
More informationPolar Help Desk 4.1. User s Guide
Polar Help Desk 4.1 User s Guide Copyright (legal information) Copyright Polar 1995-2005. All rights reserved. The information contained in this document is proprietary to Polar and may not be used or
More informationIdentity Hub Service Desk Handbook. Document Ref: NSWG/MS/SG/v1.0 December, 2014. Version 1.0
Identity Hub Service Desk Handbook Document Ref: NSWG/MS/SG/v1.0 December, 2014 Version 1.0 Contents 1.0 INTRODUCTION 3 Who is Dataweave? 4 Who is the Dataweave Identity Hub service desk? 4 2.0 HOW DO
More informationHelpdesk how to log a ticket and navigate.
Helpdesk how to log a ticket and navigate. Contents Logging a ticket... 3 Use the Knowledge Base (KB) and Community... 6 View Tips and Tricks... 7 Ask a Question... 8 Subscribe and receive notifications...
More informationHMIS Support Ticket System User Guide
HMIS Support Ticket System User Guide Table of Contents Welcome to the HMIS Support Ticket System... 3 System Requirements... 3 Helpful Hints and Tips... 3 Using the Support Ticket System... 4 Opening
More informationTable of Contents INTRODUCTION... 2 HOME... 3. Dashboard... 5 Reminders... 8 Announcements... 12 Preferences... 13 Recent Items... 15 REQUESTS...
Table of Contents INTRODUCTION... 2 HOME... 3 Dashboard... 5 Reminders... 8 Announcements... 12 Preferences... 13 Recent Items... 15 REQUESTS... 16 Request List View... 17 Requests based on Filters...
More informationCRM Support Course Create Case
Support Course Create Case CRM Support Create Case Table of Contents Using E-mail to Create Case...3 Using the ASU Web site...6 Using the 360-Degree View...10 Using the Support View...14 Complete Case
More informationQuick Reference Guide Course Homepage Management (Faculty)
Quick Reference Guide Course Homepage Management (Faculty) Table of Contents View Faculty Schedule... 3 Print Faculty Schedule... 3 Create Course Homepage... 3 Add a New Activity to the Course Homepage...
More informationCustomer Self-Service (CSS) For Food Services Division Employees. Food Services CMS Help Desk Phone 213.241.3388
Customer Self-Service (CSS) For Food Services Division Employees Food Services CMS Help Desk Phone 213.241.3388 1 Customer Self-Service (CSS) For LAUSD Food Services Employees The following instructions
More informationTo create a new ticket via email, use the following addresses:
Cherwell Help Desk System The current Unicenter Helpdesk used by HCCA and most of the State ITCs is being replaced by Cherwell Service Desk. Cherwell will be used by ITCs across the state of Ohio and has
More informationHow to Work with HEAT Self Service
Division of Information Technology at UNCP How to Work with HEAT Self Service About This Document This document provides end-user instructions on using the HEAT Self Service (HSS) application to create,
More informationFeatures and Benefits Comparison Email & Ticketing System FEATURES EMAIL TICKETING SYSTEM
The Information Technology Services Department has implemented a new online Ticketing System (4ITSupport End User Portal) to submit requests for technical assistance. The Ticketing System will replace
More informationUsing YSU Password Self-Service
Using YSU Password Self-Service Using YSU Password Self-Service Password Self-Service Web Interface Required Items: YSU (MyYSU) Directory account, Web browser This guide will assist you with using the
More informationSystem Walkthrough & Test Cases
Customer-Ticket.com System Walkthrough & Test Cases Wamp Multimedia Sdn Bhd Sales Hotline : 1700 80 0070 ( within Malaysia ) Telephone : +60 17 337 0027 Web : http://www.customer-ticket.com/ Email : sales@customer-ticket.com
More informationSelf Service. Participant Guide. Level I. For Reference Only
Self Service Level I Participant Guide For Reference Only 10/28/2005 This document may contain proprietary information about our or our clients environment. Care should be taken to safeguard this information
More informationBy default, the Dashboard Search Lists show tickets in all statuses except Closed.
Set Up 1. Login with NetId at http://fpweb.utk.edu 2. The first time you login, you will be asked to run this: 3. Enable Pop ups from FootPrints Creating Searches to Show Active Status Tickets By default,
More informationWrightstown School District
Wrightstown School District Overview E-help desk gives you the ability to create your own Help Desk tickets. It also allows you to be able to check the status of your requests, and add updates (comments)
More informationHelp Desk Documentation
Help Desk Documentation Welcome Submitting a Request Online Submitting a Request via Email Copying Other Users on Your Requests Creating an Account 5 Accessing Your Account 6 Tracking the Progress of a
More informationSIS Support Help Desk Center. SharePoint & Ticket System Overview
SIS Support Help Desk Center SharePoint & Ticket System Overview Table of Contents LOGGING INTO THE SIS SUPPORT SHAREPOINT... 3 LOGGING OUT OF THE SIS SUPPORT SHAREPOINT... 5 LOGGING INTO THE HELP DESK
More informationImperial Valley College Service Desk Clients Guide. Year 2011. Instructions Handout for the Clients Draft
Instructions Handout for the Clients Draft 1 Welcome to Service Desk Client s Guide Welcome to the IVC Service Desk. 3 How does the Service Desk work?... 3 What is the purpose of using the Service Desk...
More informationPurple Mash Shared Folders
Purple Mash Shared Folders Welcome to the new version of the Purple Mash online documents! With this version teachers can easily access pupil s individual work folders. Teachers can also create shared
More informationIntroducing the Nuance Imaging Web-Portal. This document covers the end-user experience when accessing the Nuance Imaging Web-Portal.
Introducing the Nuance Imaging Web-Portal This document covers the end-user experience when accessing the Nuance Imaging Web-Portal. Paul Bahry September 15, 2013 Contents Nuance Web-Portal... 3 Accessing
More informationCOMCAST MANAGED BUSINESS CLASS VOICE E-BILL USER GUIDE
COMCAST MANAGED BUSINESS CLASS VOICE E-BILL USER GUIDE WELCOME TO YOUR MANAGED BUSINESS CLASS VOICE E-BILL SERVICES Thank you for using Managed Business Class Voice services. This Reference Guide will
More informationFootprints Customer Interface Guide
Footprints Customer Interface Guide Introduction Each support group in MIS has its own Service Desk within the Footprints System, and each service desk has its own colors and banner. Within each service
More informationCMS Tips & Tricks. CMS Tips & Tricks Quick Reference
CMS Tips & Tricks The following provides tips, tricks and instructions on using the CMS. This is not a comprehensive list; it provides information on some of the more common issues user s experience. If
More informationMICROSOFT OFFICE 365 EXCHANGE ONLINE CLOUD
11/24/14 Samson V. 1. With the transition of the Universities email to Office 365 this also opens up several Office Online applications for use. Step 1. You can access the Office Online portal two different
More informationIntroduction of Databridge Customer Support System
Introduction of Databridge Customer Support System Databridge Customer Support System is a comprehensive customer support management software that provides help desk agents, account managers and customer,
More informationRT Support Ticket System
Table of Contents RT Self Service Panel Login... 1 Creating a New Ticket... 1 Reviewing the Ticket... 3 Reading a Thread... 3 Resolving a Ticket... 4 Re-opening a Ticket... 4 Note: At the time of purchase,
More informationIntroduction to Service-Now
Page iii Overview of the ARC/PAC Service Desk and Service-Now With almost 15,000 full-time employees, Columbia University must have a way to manage and track questions and challenges from employees and
More informationUsing CRM. Quick Reference. August 4, 2009. CRM Use for Agents Page 1 of 31
Quick Reference August 4, 2009 CRM Use for Agents Page 1 of 31 Table of Contents GETTING STARTED IN CRM...3 WHAT IS CRM?... 4 ACCESSING CRM... 5 CUSTOMIZE YOUR CASE VIEW... 6 SHOW MY CASES ON HOME PAGE...
More informationQuick Reference Card Online Staff Evaluation System
ACCESS THE ONLINE STAFF EVALUATION SYSTEM Log on to the OnePurdue (SAP) portal. https://erp-portal-prd.itap.purdue.edu/ Enter Career Account and password. Click the Log on button. Supervisors: Click the
More informationEducational Technology Services. Maximizing Student Success through Technology Integration! HelpSTAR Quick Guide. Oklahoma City Public Schools
Educational Technology Services Maximizing Student Success through Technology Integration! HelpSTAR Quick Guide Oklahoma City Public Schools HelpSTAR Help Desk Software Key Points HelpSTAR is one of the
More informationWelcome to the Help desk. To help you quickly get started you will need to log in.
HELP DESK Instructions Welcome to the Help desk. To help you quickly get started you will need to log in. You should have received an email with the heading Welcome to SysAid! In that email you will receive
More informationOnline Registration Instructions
Online Registration Instructions 1. Open Internet Explorer and browse to my.nyack.edu 2. Click on Check Email icon and login to the MyNyackSSO page shown below using the login information you were assigned
More informationContacting Descartes Service Desk
Version 1 April 2012 Toll Free 800.419.8495 Int l 519.746.8110 info@descartes.com www.descartes.com Table of Contents ABOUT DESCARTES SERVICE DESK... 3 CONTACTING DESCARTES SERVICE DESK... 4 SERVICE DESK
More informationWelcome to the Charter Challenge Discussion Board
Welcome to the Charter Challenge Discussion Board 1. First, Let s Create a User Account To login to the discussion board for the first time, you will need to create a username and password. (Please be
More informationSingle Sign-On Portal User Reference (Okta Cloud SSO)
Single Sign-On Portal User Reference (Okta Cloud SSO) Contents Okta Single Sign-on Portal... 3 Initial account creation and configuration... 3 First time manual login to the Okta Single Sign-on Portal...
More informationWEST VIRGINIA UNIVERSITY
WEST VIRGINIA UNIVERSITY Office of Information Technology Service Desk Express (SDE) Self Service Rev. April, 2011 1 Table of Contents Table of Contents... 2 Using Service Desk Express (SDE) Self Service...
More informationSubmit Invoice. Submit Invoice and attach supporting documentation
Submit Invoice Submit Invoice and attach supporting documentation 1 Purpose The purpose of this transaction is to process an invoice as a vendor for an ASN. Process Trigger Perform this transaction after
More informationRemedy ITSM Service Request Management Quick Start Guide
Remedy ITSM Service Request Management Quick Start Guide Table of Contents 1.0 Getting Started With Remedy s Service Request Management. 3 2.0 Submitting a Service Request.7 3.0 Updating a Service Request
More informationItemizing Hotel Expenses
Overview All hotel expenses must be itemized broken out into room rate, tax, food, parking, etc. Personal expenses incurred and charged to the hotel room must be captured as part of the itemization. This
More informationHow to Open and Edit the Freestyle Support System
The Freestyle Support System is a ticketing system where accepted users with a login, username and password (the same you use for the back end of joomla), can create, view, and edit support tickets that
More informationIntegrations. Help Documentation
Help Documentation This document was auto-created from web content and is subject to change at any time. Copyright (c) 2016 SmarterTools Inc. Integrations WHMCS SmarterTrack Provisioning Module Package
More informationClient Self-Service Portal Navigation
Table of Contents Introduction 2 Logging Into Client Self-Service Portal 2 Updating Contact Information 3 Viewing Existing Tickets 4-5 Creating a Ticket 6 Modifying an Existing Ticket 7 Viewing Closed
More informationHow To Log On To The Help Desk On Manageengine Service Desk Plus On Pc Or Mac Or Macbook Or Ipad (For Pc Or Ipa) On Pc/ Mac Or Ipo (For Mac) On A Pc Or Pc Or Mp
Service Desk Plus: User Guide Introduction ManageEngine ServiceDesk Plus is comprehensive help desk and asset management software that provides help desk agents and IT managers, an integrated console to
More informationACCELLOS HELPDESK CUSTOMER GUIDE
ACCELLOS HELPDESK CUSTOMER GUIDE Version: 2.0 Date: December 2011 Copyright Accellos, Inc. All rights reserved The information contained in this document is confidential and is intended only for the persons
More informationRegistration Using myuk
Log Into myuk Log on to the myuk portal using your Linkblue user ID and password. If you need assistance with your User ID and password or if you have not created an account, follow the instructions at
More informationBATS Global Markets, Inc. U.S. Data Product Declarations User Manual
BATS Global Markets, Inc. U.S. Data Product Declarations User Manual Overview of the Data Product Declarations Tool and Uncontrolled / Controlled Data Distributor Reporting Obligations The Data Product
More informationDePaul Central Home Page
DePaul Central Home Page The homepage for DePaul Central is built using four sections. Therefore there will be four different processes in changing or modifying the content. The four parts are: 1. Photo
More informationWelcome to our email marketing solution
Welcome to our email marketing solution With our email marketing solution, you can access a standard client update template and simply add your own messages to send to clients. The solution is quick and
More informationHow to Work with HEAT Self-Service
How to Work with HEAT Self-Service About This Document This document provides end-user instructions on using the HEAT Self-Service (HSS) application to create, update, and manage tickets opened with an
More informationUnicenter Service Desk v11 (USD) Training Materials for Analysts
Unicenter Service Desk v11 (USD) Training Materials for Analysts 1 Table of Contents Introduction... 3 Logging In as an Analyst... 4 Reading the Scoreboard... 5 My Requests...5 Viewing My Group Unassigned
More information