Express Implementation for Electric Utilities

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1 ORACLE UTILITIES Customer Care and Billing Express Implementation for Electric Utilities An Professional Services Offering

2 The Electricity Business Is Changing Today s electric utility finds it almost impossible to use the business processes that worked well in past. Conditions have changed. Customers demand higher levels of service. Conservation programs must demonstrate real savings. Net metering and prepaid metering are becoming industry standards. Possible new demands to refuel electric vehicles loom. All the while, infrastructure ages, forcing up the cost of maintenance, repair, and replacement. Make Transformation Easy Customer Care and Billing answers your most pressing needs as you address transformational needs across: Customer service Regulatory reporting and compliance Revenue management Conservation and asset management This market-leading application: Stores all customer data: contracts, premises, rate rules, and more Drives collections Calculates charges based on the customer contract details Customer Care and Billing provides a complete set of transformational functions. ORACLE UTILITIES PROFESSIONAL SERVICES 2

3 THE DATA CONVERSION PROCESS Map Data Convert legacy data into template format Load Data Load legacy data into conversion staging tables Object validation Referential integrity Financial Controls Financial integrity Balance control Transformation is Even Easier with Express Implementation In the past, many electric utilities re-created their existing business processes when implementing a new CIS. That customization cost time and money while in some cases preventing the new system from delivering its full value. Today, Express Implementation offers an alternative: a set of proven, streamlined business processes shared by utilities across your region. They re designed, configured, and ready to go, using industry best practices. Express Implementation slashes implementation time and cost by delivering: Templated business processes, reports, and letters Billing and customer information processes that work out of the box Simplified, pre-configured data conversion tools and approaches Standardized interfaces and tools Production Ready Production keys Load production Validate production Customer Oracle You Get Proven Business Processes Many utilities especially large ones have unique business processes. If yours does even if only three or four of your processes vary significantly from those of most utilities consider an implementation approach that gives you the choices you need. Express Implementation, on the other hand, works very well for the hundreds of mid-size utilities with business processes like validating customer data or handling credit and collections that follow the logical flow used by most utilities in their regions. Oracle replaces months of business process design work with proven, pre-built standard business processes. With Express Implementation, you take advantage of the similarities among utilities by adopting proven, pre-designed standard business processes at far less cost. ORACLE UTILITIES PROFESSIONAL SERVICES 3

4 Before your implementation project begins, Professional Services consultants have already completed: Software Business Processes Configuration Workbook Configured Software Customizations Hardware Hardware Sizing Installation Guide Batch Schedule Your Implementation Team Arrives Fully Prepared When you choose Express Implementation, your Professional Services team arrives with: A proven Oracle application Integrations that work Industry-leading Oracle technologies, including data conversion tools and processes Your installation and implementation plans are already completed on Day One. Services Project Plan Workshop Schedule Testing Collateral Implementation Guide You Get Immediate Benefits With Express Implementation, you: Reduce the risk of cost overruns. Eliminate scope creep. Meet your schedule. Speed time to production. Meet customers and regulators emerging expectations promptly. Get a coherent, pre-tested solution designed by an experienced Oracle Utilities consulting staff using proven business processes along with pre-built interfaces and data conversion tools. Reduce training time. Your staff uses with Oracle s pre-tested collateral for business processes and test cases. They learn on prototypes of the screens they will use when they take full ownership of the project. Conference-room pilots jump-start staff learning Lower costs dramatically. ORACLE UTILITIES PROFESSIONAL SERVICES 4

5 START HERE... Standard Processes to Manage Service Meter Reads Billing Debt Revenue Collection Middleware and Database You Get a Long-Term Upgrade Path Customer Care and Billing Express Implementation for Electric Utilities kick-starts your production. Then it facilitates your future. When you re ready for additional functionality, you can: Use the application s full range of features and functions Modify or expand your basic business processes Add additional applications that further improve your operational efficiency and customer satisfaction Hardware and Database Appliances OVER TIME, ADD... Business Intelligence Customer Self-Service Mobile Workforce Management Work and Asset Management Network Management System You Get a Long-Term Partner When you partner with, you get peace of mind. As the global leader in mission-critical utility business solutions, Oracle is committed to investing in business solutions to meet your needs today and long into the future. ORACLE UTILITIES PROFESSIONAL SERVICES 5

6 CONTACT US For more information about, please visit oracle.com/goto/utilities or call to speak to an Oracle representative. OUTSIDE NORTH AMERICA Visit oracle.com/corporate/contact/global.html to find the phone number for your local Oracle office. Oracle Corporation WORLDWIDE HEADQUARTERS 500 Oracle Parkway Redwood Shores CA U.S.A. WORLDWIDE INQUIRIES Phone: ORACLE1 Copyright 2013, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners OUTL Fax: oracle.com

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