Business Office Administration Program Assessment Plan

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Sydney Lynch
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1 Business Office Administration Program Assessment Plan 1. College: Northshore Technical Community College 2. ivision: Academic Studies ate Submitted: June 1, Exit 3. Program: Business Office Administration TCA, CTS, T, and AAS Points: Mission: Northshore Technical Community College is committed to providing workforce training and transfer opportunities by awarding associates degree, technical diplomas and certificates to students seeking a competitive edge in today s global economy. 5. College Mission & Vision: Vision: In keeping with the vision of the Louisiana Community and Technical College System, the Northshore Technical Community College: Produces knowledgeable, skilled and confident citizens ready for the future, ready for the workplace and ready to continue learning. elivers rapid, flexible and innovative solutions to changing workforce needs. The mission of the Business Office Administration Program provides diverse students with opportunities to develop skills necessary to achieve successful business career in a global environment or to transfer for advanced studies at a four year university. Students demonstrate competency in each of the following areas: 6. Unit Purpose/Mission Statement: 1. emonstrate ability to produce and revise electronic documents using computer applications that include the Microsoft Office Suite. 2. Communicate effectively using generally-accepted written and/or oral formats to present factual data and analyses in the business and medical office. 3. emonstrate use of appropriate business office procedures as well as customer service skills. 4. Ability to understand and apply principles of management, at various levels, in a business and medical office environment. 5. Ability to understand and apply basic financial math and accounting principles in a business and medical office environment.

awarding associates degree, technical diplomas and certificates to students seeking a competitive edge in today s global economy. 5.

2 (A) Unit Goal #1 emonstrate ability to produce and revise electronic documents using computer applications that include the Microsoft Office Suite. (B) Measurable Outcomes (C) Assessment Method () /I (G) Findings demonstrate the ability to create a business memo using Microsoft Word. BUSO 1440 demonstrate the ability to use basic formulas within a spreadsheet. BUSO 1320

(B) Measurable Outcomes (C) Assessment Method () /I (G) Findings demonstrate the ability to

3 (A) Unit Goal #2 Communicate effectively using generally-accepted written and/or oral formats to present factual data and analyses in the business and medical office. (B) Measurable Outcomes (C) Assessment Method () /I (G) Findings be speak effectively in an oral presentation Oral Presentation BUSN be able to manage business records. BUSO 1100 Fall 2014

(B) Measurable Outcomes (C) Assessment Method () /I (G) Findings be speak effectively in an

4 (A) Unit Goal #3 emonstrate use of appropriate business office procedures as well as customer service skills. (B) Measurable Outcomes (C) Assessment Method () /I (G) Findings demonstrate the ability to assist customers effectively in a retail environment. NRF Customer Service Certification Exam I / Proctor After completion of CSRV 1000 demonstrate an understanding of Professionalism in the workplace. BUSO 2530

(B) Measurable Outcomes (C) Assessment Method () /I (G) Findings demonstrate the ability to assist

5 (A) Unit Goal #4 Ability to understand and apply principles of management, at various levels, in a business and medical office environment. (B) Measurable Outcomes (C) Assessment Method () /I (G) Findings demonstrate an understanding of business ethics. BUSN 1100 Fall understand business formation. BUSN 1100 Fall

(B) Measurable Outcomes (C) Assessment Method () /I (G) Findings demonstrate

6 (A) Unit Goal #5 Ability to understand and apply basic financial math and accounting principles in a business and medical office environment. (B) Measurable Outcomes (C) Assessment Method () /I (F) When (G) Findings be able to complete and identify accounts on an income statement. ACCT 2100 be able to perform basic financial math applications used in banking. BUSN 1010

(B) Measurable Outcomes (C) Assessment Method () /I (F) When (G) Findings be able to

Pharmacy Technician Program Academic Assessment Plan

Pharmacy Technician Program Academic Assessment Plan ate Submitted: 1.College: Northshore Technical Community College 2.ivision: Health Science and Nursing 3. Program: Pharmacy Technician 4. Exit Points: