Frequently Asked Payroll Questions

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1 General Payroll Questions Paycheck Questions Direct Deposit Questions New Employee Questions General Payroll Questions Who is my Payroll Contact? How do I get paid? How often do I get paid and how is my time captured for payroll processing? Does Air Serv offer Direct Deposit? Am I eligible for Overtime? What are Air Serv PTO and Holiday policy? If I have more questions, whom can I contact? Paycheck Questions Where do I pick up my paycheck? I think my paycheck is incorrect. What should I do? When is my next paycheck due? What do I do about a lost or damaged check? Direct Deposit Questions What is Direct Deposit and its benefits? How does Direct Deposit work? When are funds from Direct Deposit available? How do I sign up for Direct Deposit? How soon after I sign up will my checks be direct deposited? What do I do to cancel my Direct Deposit? New Employee Questions How do I change my address? How do I change my tax deductions? What is a W-2 and when should I receive it? How do I get a copy of my W-2?

2 GENERAL PAYROLL QUESTIONS Who is my Payroll Contact? How do I get paid? How often do I get paid? Does Air Serv offer Direct Deposit? How is my time captured for payroll processing? Am I eligible for Overtime? What are Air Serv PTO and Holiday policy? If I have more questions, whom can I contact? Who is my Payroll Contact? Your Payroll Coordinator depends on the location that you are assigned or scheduled for work. Payroll for Atlanta has three lines of Services. All related question to your payroll hours should be directed to your Payroll Coordinators. All other related questions concerning your payroll should be directed to the Payroll Manager, Wanda Lee, and Payroll Lead, Janina Thornton, at Cabin Services Payroll Coordinators- Latesha Graham Transportation Services Payroll Coordinators- Latesha Graham Airline Passenger Services TBI Payroll Coordinator- Monica Jenkins DWCH Payroll Coordinator- Jeannette Powell How is my time captured for payroll processing? Air Serv uses time clocks to record an employee s time and attendance. Air Serv policy requires employees to clock in and clock out on a time clock. Unless authorized to do so by your Shift Manager, you must clock in no more than 5 minutes before the start of your scheduled shift and clock out no more than 5 minutes after the end of your scheduled shift. Any employee who fails to properly clock in or clock out in the manner outlined above shall be subject to severe discipline, up to and including termination. The Hand Clock is the only source used for verification of hours worked. If you are having problems with the Hand Clock, it is the employee responsibility to notify his/her Shift Manager immediately. How often do I get paid? Payroll operates on a Biweekly pay cycle. The Air Serv workweek begins at 12:01 Saturday and ends at 12:00 am on the following Friday.

3 Does Air Serv offer Direct Deposit? Yes. (Go to Direct Deposit FAQ for more information) Am I eligible for Overtime? Overtime must be pre-authorized by Upper Management. Over time is only granted at time and one-half if the hours exceed 40 hours in a given week. Holiday hours are Exempt form Overtime hours. What is Air Serv PTO and Holiday Policy? PTO is not determined by the employee s PT or FT status. PTO Accrual is based on the number of bi-weekly hours worked. The employee must have a total of 64 hours within a pay period in order to accrue vacation time. PTO Accrual calculation excludes Overtime, Double Time and Rate Adjustments. Holiday hours are exempt from Weekly Overtime calculations. Holiday hours are paid at time and one half rate. You must work on the Holiday in order to receive Holiday Pay. Holiday Pay policy complies with Federal O/T Wage Guidelines. If I have more questions, whom can I contact? If you need further assistance beyond the general information given, contact your Payroll Manager, Wanda or Payroll Lead, Janina

4 PAYCHECKS QUESTIONS Where do I pick up my paycheck? Paychecks are given out at your location worksite. I think my paycheck is incorrect. What should I do? You should consult with your Shift Manager immediately. When is my next paycheck due? You can check the Payroll Calendar Schedule to find out when paychecks are distributed. What do I do about a lost or damaged check? 1. Complete a Replacement Check Form or obtain it from your Payroll Coordinator or Sullivan Payroll Department. 2. Fill out Form completely with check information and check reason for Stop Payment. If the form is not completely and accurately filled out, the form will be returned and no action will take place. Consult Payroll Manager/Lead if you need assistance. 3. Return form to your location worksite. 4. A Stop Payment will be placed on the check, and you will be location worksite will be notified when to pick up replacement check, if the stop is successful. Please allow 3 working days for process. 5. If the original check is found later, do not attempt to cash or deposit it. Return the original check to the Sullivan Payroll Office. 6. You will be notified if we could not stop payment because the check had already been cashed.

5 DIRECT DEPOSIT QUESTIONS What is Direct Deposit and its benefits? Direct Deposit is safe, simple and convenient. Your check will electronically deposited in your account(s) on paydays No waiting in line at the bank or Atm No more about lost checks, or missing a check when you are off. You can do Direct Deposit to many different account and or/banks How does Direct Deposit work? Air Serv electronically deposits you pay directly into your account(s) on payday When are funds from Direct Deposit available? Your money is immediately available on Pay Day How do I sign up for Direct Deposit? Fill out the Direct Deposit Authorization Agreement form and attach a voided check(s). Submit the completed form your Payroll Coordinator or the Sullivan Payroll Office. You must fill out the application correctly and accurately; otherwise, it will be returned unprocessed. How soon after I sign up will my checks go Direct Deposit? Please allow two to three pay cycle before your Direct Deposit to become active. What do I do to cancel my Direct Deposit? Fill out Direct Deposit Authorization Agreement form for cancellation. Notify Sullivan Payroll Office immediately