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3 TABLE OF CONTENTS SSOLEARNING CATALOG TABLE OF CONTENTS... 3 SSOLEARNING - GENERAL INFORMATION... 5 HISTORY... 7 ACCREDITATION AND APPROVALS... 7 FACILITIES AND EQUIPMENT... 7 SSOLEARNING OWNERS, DIRECTORS... 7 KEY STAFF AND FACULTY... 8 AREAS OF INSTRUCTION... 8 FEES, TUITION AND/OR CHARGES... 9 SCHOOL CALENDAR SSOLEARNING HOLIDAYS OBSERVED ENROLLMENT PERIODS SCHEDULED VACATION PERIODS NORMAL HOURS OF OPERATION SCHOOL HOURS OF OPERATION SCHOOL OFFICE HOURS OF OPERATION ADMISSION/ENROLLMENT POLICIES MINIMUM AGE ENTRANCE REQUIREMENTS CREDIT FOR PREVIOUS EDUCATION, TRAINING, OR EXPERIENCE CANCELLATION AND REFUND POLICIES GRADING PERIOD/SYSTEM CERTIFICATE OF COMPLETION, PROGRESS, SATISFACTORY PROGRESS AND ACADEMIC PROBATION. 18 INCOMPLETES/WITHDRAWALS/REMEDIAL WORK ATTENDANCE POLICY TARDIES/PARTIAL DAYS OF ABSENCE MAKE-UP WORK SCHOOL POLICY REGARDING STUDENT CONDUCT CAUSES FOR TERMINATION AND (19.b) CAUSES FOR READMISSION POLICIES/PROCEDURES TO RESOLVE STUDENT GRIEVANCES/ COMPLAINTS END OF CATALOG Page 3 of 23

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5 SSOLEARNING - GENERAL INFORMATION SSOLEARNING training and testing center is physically located: 6210 N. Beltline Road # 150, Irving, TX Our Web Site: Our Student Portal (login needed): ssotraining.sharepoint.com support@ssolearning.com or mary@ssolearning.com Phone: Fax: (call first before faxing) Hours: We are open 9am-10pm every day except maintenance days that are scheduled and online. SSOLEARNING Center in Irving has 2500 square feet of testing and training space available in six training rooms to teach up to 40 students per day and virtually up to 50+ students per class. SSOLEARNING Center has the most up to date Microsoft software installed utilizing the new Windows 7, 8 or Windows 10 Touchscreen Technology as needed for the classroom and Microsoft Server 2012 R2 or Windows 1026 Server Technologies including Cloud technologies, Labs Online and Office365 services where applicable. SSOLEARNING Center is a Limited Liability Corporation that is a Sole Proprietor owned by Mary Myers DeVlugt which is 100% women owned by Mary Myers DeVlugt. Student Grievances Students will use the TWC grievance procedure on our website for any issues while attending class. STAFF LIST: All Teachers and Trainers are either CompTIA or Microsoft Certified. Current Teachers as of October, 2015 and their Certification/Specialized Training/Area of Instruction listed: Brandon Dixon Office/MTA Trainer George Murphy Office, Windows, MTA, CompTIA, Security, and Soft Skills Trainer Lori Ramirez - Office, SharePoint, Windows, MTA and Soft Skills Trainer Omar Rocha SQL, OS, MTA, CompTIA and Office Trainer Mary Myers DeVlugt - Office, MTA, OS, SQL, Server, SharePoint, Office365 and Soft Skills Trainer DETAILED DIRECTIONS TO SSOLEARNING SSOLEARNING - use Bing Maps - Google Maps may not direct you to the correct location Heartland World Ministries is across the street on the corner of Gateway and North Beltline. We are between 114 and 161 on N. Beltline near Valley View - Turn near Train Bridge Red Brick Building on the End Back Bldg nearest to Beltline Rd. From MidCities Area - 114/121 Take 114 E Towards Dallas - Take Belt Line Road Exit (slight Right) - Go down about 1.1 miles Turn Right Onto Gateway Dr (at light) We are in the Red Brick Building on Back END Turn Right Onto Campus Circle - head behind the buildings. SSO Learning is the Red Brick Building on the End Back Bldg nearest to Beltline Rd, Suite 150 on the corner From Dallas or I635 Take I635 West, Take 161South President George Bush Turnpike Exit 30 Exit Left - Toll Road - Take the Exit for Airport/TX-114/Royal Lane/Gateway Dr Go 1 mile on TX Right Onto Valley View Lane-go 1/2 mile Right Onto N. Beltline Road-go.3 mile Turn Right onto Gateway Drive - We are in the Red Brick Building on the End Pull into the parking lot and go around last bldg or Turn Right Onto Campus Circle Page 5 of 23

6 SSO Learning is the Back Red Brick Building on the End Bldg in Back, Suite 150 Do Not Pass the NuSil sign-before the bend, turn around. From 183 (From Dallas off I35) Take I-35E N/US-77N Towards Denton Keep Left to take TX-183W - Exit 433A (TX-114/Irving/DFWAirport) to FT Worth Go about 4.4 miles - Take Exit Towards Belt LIne Road North - stay on service road Turn Right onto N. Belt Line Road miles down Turn Right onto Gateway Drive - We are in the Red Brick Building on Right Pull into the parking lot and go around first bldg or Turn Right Onto Campus Circle and right into the parking lot SSO Learning is the Red Brick Building on the End-Back Bldg, Suite 150 Do Not Pass the NuSil sign before the bend, turn around. From Arlington Area: Take 360 to 183E and Exit N. Beltline Road to Gateway Drive or if coming from I30E - Take President George Bush Turnlike N TX 161-Exit Northgate Dr, Left onto TX161 (Toll) Rurn Right on W. NorthGate Dr, Right onto N. Beltline Road to Gateway Drive Turn Right onto Gateway Drive - We are in the Red Brick Building on Right Pull into the parking lot and go around first bldg or Turn Right Onto Campus Circle and right into the parking lot SSO Learning is the Red Brick Building on the End-Back Bldg, Suite 150 Do Not Pass the NuSil sign-before the bend, turn around. From Forth Worth: You can take I20 to 161 and follow Arlington Directions above or You can take I35W N/US287N to DFW Airport/US-377N and Merge onto 121N Exit 52B towards DFW Airport Take 183E to Belt Line Road North - Left onto Belt Line Road Miles Down Turn Right onto Gateway Drive - We are in the Red Brick Building on Right Pull into the parking lot and go around first bldg or Turn Right Onto Campus Circle and right into the parking lot SSO Learning is the Red Brick Building on the End-Back Bldg, Suite 150 Do Not Pass the NuSil sign before the bend, turn around. From Denton Area: Take I-35E S/US-77 S - Take President George Bush Turnpike South (Toll Road) - Exit 445A Take the Exit for Airport/TX-114/Royal Lane/Gateway Dr - Go 1 mile on TX-161 Right Onto Valley View Lane-go 1/2 mile - Right Onto N. Beltline Road-go.3 mile Turn Right onto Gateway Drive - We are in the Red Brick Building on Right SSO Learning is the Red Brick Building on the End-Back Bldg, Suite 150 Do Not Pass the NuSil sign before the bend, turn around. Page 6 of 23

7 HISTORY SSOLEARNING is a Testing and Training Center setup to help students learn career and IT skills to tackle a new technology, new career or update your certifications to the current technologies that are available. SSOLEARNING stays up to date on Certifications and Training for Microsoft Information Technologies. We are always applying what we learn to the business community. Mary Myers DeVlugt is the School Director. Mary has over 30 years of experience in technology including Banking, Pharmaceutical, Medical, Investments, Mortgage, Manufacturing, Food Service Industry, Printing/Marketing, ATM Networks, Web Hosting and Ecommerce. Mary has over 25 years in Web, Application and Database technologies. Running a Successful Training and Testing Center has been a lifelong goal for Mary for many years. ACCREDITATION AND APPROVALS SSOLEARNING is a Microsoft Partner. Microsoft Certifications can be applied to ACE Credits to transfer to schools that accept ACE Credits. SSOLEARNING partners with Pearson Vue, Certiport (a Pearson Vue Company), Transcender, GMETRIX, Castle and Comira for their testing certification and accreditation each year. SSOLEARNING is Approved and regulated by the Texas Workforce Commission, Career Schools and Colleges out of Austin, Texas. SSOLEARNING TWC School ID: S4908 FACILITIES AND EQUIPMENT SSOLEARNING is located in the Beltline Business Center in Irving, Texas. SSOLEARNING has over 2500 square feet of classroom and testing space. Our classrooms have the Microsoft Surfaces and up to date Laptops and Desktops used for training. SSOLEARNING owns its hardware and does not lease its equipment. We have large touchscreen monitors and we use student online labs that are continuously updated with the latest hardware and software. Presentations are conducted on 55 or Greater SMART LED TV Screens for our large training rooms for better resolution. Projectors/Smaller TVs are used when needed in small classrooms. SSOLEARNING OWNERS, DIRECTORS Mary Myers DeVlugt is the sole owner and School Director of SSOLEARNING, LLC. SSOLEARNING is 100% women owned. Page 7 of 23

8 KEY STAFF AND FACULTY Mary Myers DeVlugt, MCT (Microsoft Certified Trainer) and MCE (Microsoft Certified Educator) certified MCSE/MCSA in SQL, SharePoint, Office365, Project, Visio, Excel and Word; a 2005 Bachelor s Degree in Economics/Finance/Computer Science Graduate of University of Texas, Arlington. Brandon Dixon, MCT and Office Specialist Master, Certified in SharePoint, Word, Outlook, OneNote and Excel. Lori Ramirez, MCT certified in SharePoint, Office365, Project, Word, Outlook and OneNote; Associates Degree Graduate of IT TECH. Omar Rocha, MCT certified in SQL, Operating Systems, Security and Networking. George Murphy, is a Contracted MCT Certified in Office 2010 and Security Certified with a Bachelors in Computer Science from University of Texas, Arlington. AREAS OF INSTRUCTION Our staff and faculty focus on Information Technology and Soft Skills learning to help students get UP to current technology or gain new skills that they require for all facets of business. Every department in every company has a need to streamline processing and improving performance of their processes Information Technology and Soft Skills courses can help give each student the assistance to get over the obstacles by learning technology and skills for a current position; or to learn new applications for a goal of getting a new position. SSOLEARNING is a positive and energizing environment to start your learning process. Page 8 of 23

9 FEES, TUITION AND/OR CHARGES The cost for each Class/Seminar is listed below. There are no registration or booking fees for classes. COURSE LIST OF FEES: CLASS/SEMINAR Lecture Hours Total Cost Tuition Curriculum on USB Drive Test Voucher OFFICE SPECIALIST 2010 WORD LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 WORD LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 WORD LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 WORD EXAM ADVANCED WORKSHOP 16 $685 $300 $75 $300 OFFICE SPECIALIST 2010 WORD EXAM PREP 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 EXCEL SPECIALIST BASIC $535 $300 $85 $150 OFFICE SPECIALIST 2010 EXCEL 2010 LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 EXCEL 2010 LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 EXCEL 2010 LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 EXCEL SPECIALIST EXPERT TEST PREP WORKSHOP OFFICE SPECIALIST 2010 EXCEL POWERPIVOT POWERQUERY WORKSHOP 16 $535 $300 $85 $ $620 $300 $170 $150 OFFICE SPECIALIST 2010 EXCEL SPECIALIST EXPERT $960 $600 $210 $150 OFFICE SPECIALIST 2010 POWERPOINT 2010 LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 POWERPOINT 2010 LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 POWERPOINT 2010 LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 OFFICE $535 $300 $85 $150 OFFICE SPECIALIST 2010 SHAREPOINT 2010 OR SHAREPOINT 16 $535 $300 $85 $150 ONLINE OFFICE SPECIALIST 2010 ONENOTE $385 $150 $85 $150 OFFICE SPECIALIST 2010 OUTLOOK $385 $150 $85 $150 OFFICE SPECIALIST 2010 ACCESS LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2010 ACCESS LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 WORD LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 WORD LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 WORD LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 WORD EXAM ADVANCED WORKSHOP 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 WORD EXAM PREP 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 EXCEL SPECIALIST BASIC $535 $300 $85 $150 OFFICE SPECIALIST 2013 EXCEL 2013 LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST EXCEL 2013 LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 EXCEL 2013 LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 EXCEL 2013 EXPERT WORKSHOP 24 $970 $600 $220 $150 Page 9 of 23

10 CLASS/SEMINAR OFFICE SPECIALIST 2013 EXCEL POWERPIVOT POWERQUERY WORKSHOP Lecture Hours Total Cost Tuition Curriculum on USB Drive Test Voucher 16 $620 $300 $170 $150 OFFICE SPECIALIST 2013 EXCEL SPECIALIST WORKSHOP BASIC $535 $300 $85 $150 OFFICE SPECIALIST 2013 POWERPOINT 2013 LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 POWERPOINT 2013 LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 POWERPOINT 2013 LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2013 OFFICE $535 $300 $85 $150 OFFICE SPECIALIST 2013 SHAREPOINT 2013 OR SHAREPOINT 16 $535 $300 $85 $150 ONLINE OFFICE SPECIALSIT 2013 ONENOTE $535 $300 $85 $150 OFFICE SPECIALIST 2013 OUTLOOK $535 $300 $85 $150 OFFICE SPECIALIST 2013 ACCESS LEVEL $535 $300 $85 $150 OFFICE SPECIALIST 2013 ACCESS LEVEL $535 $300 $85 $150 OFFICE SPECIALIST 2016 WORD LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 WORD LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 WORD LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 WORD EXAM ADVANCED WORKSHOP 16 $685 $300 $85 $300 OFFICE SPECIALIST 2016 WORD EXAM PREP 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 EXCEL SPECIALIST BASIC $535 $300 $85 $150 OFFICE SPECIALIST 2016 EXCEL 2016 LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 EXCEL 2016 LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 EXCEL 2016 LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 EXCEL 2016 EXPERT WORKSHOP 24 $970 $600 $220 $150 OFFICE SPECIALIST 2016 EXCEL POWERPIVOT POWERQUERY WORKSHOP 16 $610 $300 $160 $150 OFFICE SPECIALIST 2016 EXCEL SPECIALIST WORKSHOP BASIC $535 $300 $85 $150 OFFICE SPECIALIST 2016 POWERPOINT 2016 LEVEL 1 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 POWERPOINT 2016 LEVEL 2 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 POWERPOINT 2016 LEVEL 3 16 $535 $300 $85 $150 OFFICE SPECIALIST 2016 OFFICE $535 $300 $85 $150 OFFICE SPECIALIST 2016 SHAREPOINT 2016 OR SHAREPOINT 16 $535 $300 $85 $150 ONLINE OFFICE SPECIALIST 2016 ONENOTE $535 $300 $85 $150 OFFICE SPECIALIST 2016 OUTLOOK $535 $300 $85 $150 OFFICE SPECIALIST 2016 ACCESS LEVEL $535 $300 $85 $150 OFFICE SPECIALIST 2016 ACCESS LEVEL $535 $300 $85 $ WINDOWS CLIENT INSTALLING AND CONFIGURING 24 $1645 $1295 $200 $ WINDOWS ENTERPRISE TROUBLESHOOTING AND SUPPORTING 24 $1645 $1295 $200 $ PLANNING AND MANAGING WINDOWS DESKTOP DEPLOYMENTS AND ENVIRONMENTS 40 $2800 $2100 $400 $ SUPPORTING AND TROUBLESHOOTING WINDOWS $2800 $2100 $400 $300 Page 10 of 23

11 CLASS/SEMINAR Lecture Hours Total Cost Tuition Curriculum on USB Drive Test Voucher WINDOWS CONFIGURATION 40 $2800 $2100 $400 $ SUPPORTING WINDOWS DESKTOP 40 $2800 $2100 $400 $ WINDOWS ENTERPRISE DESKTOP DEPLOYMENT 40 $2800 $2100 $400 $ ADMINISTERING SYSTEM CENTER CONFIGURATION MANAGER AND INTUNE ADMINISTERING SYSTEM CENTER CONFIGURATION MANAGER AND INTUNE ADMINISTERING SYSTEM CENTER CONFIGURATION MANAGER AND INTUNE 40 $2800 $2100 $400 $ $2800 $2100 $400 $ $2800 $2100 $400 $ WINDOWS CLIENT CONFIGURING EXAM PREP 24 $845 $495 $200 $ WINDOWS TROUBLESHOOTING AND SUPPORT EXAM PREP 24 $845 $495 $200 $ WINDOWS ENTERPRISE DESKTOP ADMINISTRATOR EXAM 24 $845 $495 $200 $150 PREP WINDOWS CONFIGURING EXAM PREP 24 $845 $495 $200 $ WINDOWS DESKTOP SUPPORT EXAM PREP 24 $845 $495 $200 $ WINDOWS DESKTOP AND ENTERPRISE APPLICATION TEST 24 $845 $495 $200 $150 PREP HTML5 APPLICATION DEVELOPMENT FUNDAMENTALS EXAM $845 $495 $200 $ GAMING DEVELOPMENT FUNDAMENTALS EXAM $845 $495 $200 $150.NET FUNDAMENTALS EXAM $1245 $895 $200 $ MTA DATABASE FUNDAMENTALS 24 $2900 $2000 $600 $300 NETWORK FUNDAMENTALS EXAM $1245 $895 $200 $150 OFFICE 365 CLOUD FUNDAMENTALS EXAM $1245 $895 $200 $150 SECURITY FUNDAMENTALS EXAM $1245 $895 $200 $150 WINDOWS SERVER ADMINISTRATION FUNDAMENTALS EXAM $1245 $895 $200 $ WEB DEVELOPMENT FUNDAMENTALS EXAM $1245 $895 $200 $150 WINDOWS OPERATING SYSTEM FUNDAMENTALS EXAM $1245 $895 $200 $150 SOFT SKILLS: ADMINISTRATIVE SUPPORT 24 $300 $300 SOFT SKILLS: ASSERTIVENESS AND SELF CONFIDENCE 16 $200 $200 SOFT SKILLS: ATTENTION MANAGEMENT 8 $100 $100 SOFT SKILLS: BUDGETS AND FINANCIAL REPORTING 16 $200 $200 SOFT SKILLS: BUSINESS WRITING 8 $100 $100 SOFT SKILLS: CALL CENTER WORKSHOP 24 $300 $300 SOFT SKILLS: COACHING AND MENTORING 8 $100 $100 SOFT SKILLS: COLLABORATIVE BUSINESS WRITING 16 $200 $200 SOFT SKILLS: COMMUNICATIONS STRATEGIES 16 $200 $200 SOFT SKILLS: CREATING A GREAT WEBINAR 16 $200 $200 SOFT SKILLS: CRITICAL THINKING 16 $200 $200 SOFT SKILLS: CUSTOMER SERVICE WORKSHOP 16 $200 $200 SOFT SKILLS: DEVELOPING A LUNCH AND LEARN 16 $200 $200 Page 11 of 23

12 CLASS/SEMINAR Lecture Hours Total Cost Tuition SOFT SKILLS: ENTREPRENEURSHIP 16 $200 $200 SOFT SKILLS: EXECUTIVE ADMIN AND PERSONAL ASSISTANTS SKILL BUILDING 24 $300 $300 SOFT SKILLS: FACILITATION SKILLS 16 $200 $200 SOFT SKILLS: GOAL SETTING AND GETTING THINGS DONE 8 $100 $100 Curriculum on USB Drive Test Voucher SOFT SKILLS: INTERPERSONAL SKILLS 8 $100 $100 SOFT SKILLS: JOB SEARCH SKILLS 16 $200 $200 SOFT SKILLS: ORGANIZATIONAL SKILL 16 $200 $200 SOFT SKILLS: LEAN PROCESS AND SIX SIGMA 16 $200 $200 SOFT SKILLS: TRADE SHOW STAFF 16 $200 $200 SOFT SKILLS: TRAIN THE TRAINER 16 $200 $200 SOFT SKILLS: VIRTUAL TEAM BUILDING AND MANAGEMENT 16 $200 $200 SOFT SKILLS: SKYPE FOR BUSINESS SKILL BUILDING 8 $100 $100 SOFT SKILLS: PROJECT MANAGEMENT SKILL BUILDING 16 $200 $ MTA DATABASE FUNDAMENTALS 24 $2900 $2000 $600 $ QUERYING MICROSOFT SQL SERVER 40 $6000 $5100 $600 $ ADMISISTERING MICROSOFT SQL SERVER 40 $6000 $5100 $600 $ IMPLEMENTING A DATA WAREHOUSE WITH MICROSOFT SQL SERVER 40 $6000 $5100 $600 $ DEVELOPING SQL SERVER DATABASES 40 $6000 $5100 $600 $ DESIGNING DATABASE SOLUTIONS 40 $6000 $5100 $600 $ IMPLEMENTING DATA MODELS AND REPORTS 40 $6000 $5100 $600 $ DESIGNING BUSINESS INTELLIGENCE SOLUTIONS 40 $6000 $5100 $600 $ UPDATING YOUR SQL SERVER SKILLS FOR MCSE BI 40 $6000 $5100 $600 $ UPDATING YOUR SQL SKILLS TO MCSA DATA PLATFORM 40 $6000 $5100 $600 $ UPDATING YOUR SQL SKILLS TO MCSA DW $6000 $5100 $600 $300 OFFICE SPECIALIST OFFICE $535 $300 $85 $ OFFICE 365 INTRO CLASS 8 $945 $695 $100 $ OFFICE 365 IDENTITIES AND SERVICES 40 $3575 $3000 $275 $ OFFICE 365 DESIGNING OFFICE365 INFRASTRUCTURE 40 $5075 $4500 $275 $ OFFICE365 IT JUMP START 24 $3575 $3000 $275 $300 NOTE: Classes may require lab/test practice time outside of class to master skills and earn certifications. Page 12 of 23

13 SCHOOL CALENDAR Class times unless otherwise specified are 8 hours per day with breaks periodically every hour and a lunch break where the student may leave between 11:50am-1pm. Weekday Class start time is 9:00am and will end at 5:00pm. Class lessons run within a 50 minute period with a 10 minute break thereafter. Night Class Time are between 5:30-9:30pm with lessons every 50 minutes with a 10 minute break thereafter. Weekend Classes will follow the same schedule as the weekday classes. All times are based on Central Standard Time (CST). Sample Schedule of each seminar everyday Students will be in the same room throughout the day or night, they will not be switching rooms. DAY CLASS SCHEDULE 9:00am-9:50am: Lecture 9:50am-10:00am: Break 10:00am-10:50am Lecture 10:50am-11:00am Break 11:00am-11:50am Lecture 11:50am -1:00pm LUNCH Break 1:00pm-1:50pm Lecture 1:50pm-2:00pm Break 2:00pm-2:50pm Lecture 2:50pm-3:00pm Break 3:00pm-3:50pm Lecture 3:50pm-4:00pm Break 4:00pm-4:50pm Lecture 4:50pm-5:00pm Break NIGHT CLASS SCHEDULE 5:30pm-6:20pm Lecture 6:20pm-6:30pm Break 6:30pm-7:20pm Lecture 7:20pm-7:30pm Break 7:30pm-8:20pm Lecture 8:20pm-8:30pm Break 8:30pm-9:20pm Lecture Page 13 of 23

14 SSOLEARNING HOLIDAYS OBSERVED Holiday, Official Date. New Year's Day. January 1. Martin Luther King, Jr. Day. Third Monday in January. George Washington's Birthday. Third Monday in February. Memorial Day. Last Monday in May. Independence Day. July 4. Labor Day. First Monday in September. Veterans Day in November Thanksgiving Third Thursday and Friday in November Christmas Break 24 th -31 st New Years Break 1/1-1/2 ENROLLMENT PERIODS Classes are scheduled/updated in advance on a quarterly basis and posted online. If changes are made to the schedule, the updated schedules will be listed on the website when classes are offered. You can enroll the day before class starts but not during a class unless pre-authorized by the instructor. SCHEDULED VACATION PERIODS SSOLEARNING will be closed for Student and Instructor Vacations and Professional Development Days from Memorial Day May 28 th, 2016 through June 7 th, July 2 nd -6 th and December 24-January 2 NORMAL HOURS OF OPERATION SCHOOL HOURS OF OPERATION Day Classes will be scheduled between 9am-5pm Night Classes will be scheduled between 530pm-9:30pm Weekend Classes will be scheduled between 9am-10pm SCHOOL OFFICE HOURS OF OPERATION The school will be open from 9am 10pm seven days a week. Class Schedules will be listed on the Calendar. Breaks will be taken for coffee/drinks/bio-breaks, mealtimes and stretching, normally 15 minute breaks every 2hrs but can change at the instructors discretion when working on labs Page 14 of 23

15 ADMISSION/ENROLLMENT POLICIES MINIMUM AGE Minimum age requirements designated same as CLEP or Microsoft classes allow or what is allowed through Pearson Vue for certification tests as appropriate, otherwise minimum age is 18. Students under 18 must have parent sign Enrollment Forms but do not have to be present for class. ENTRANCE REQUIREMENTS Minimum Entrance Requirements of a high school diploma, GED or graduation certificate and six months of employment. Pre-requisite for each course is listed on the Syllabus. Most seminars have lab hours and test prep time, lab time and attendance is required to master the class curriculum and if applicable to be able to pass a certification exam. The Student can take the Pre-Assessment practice test to show what level they have mastered for the pre-requisites; the prospective student will take the practice test before the class begins so they will understand what the class requires for no charge. Student will also take a short Learning Styles Inventory test from so that the instructor will know the students best learning style during the class. NOTE: Each syllabus for seminars has the pre-requisites required for that seminar. If there are no pre-requisites, there are no entrance requirements. The use of a Computer and Typing on a keyboard and using a mouse or pen is required for all seminars. Attendance is required. CREDIT FOR PREVIOUS EDUCATION, TRAINING, OR EXPERIENCE Previous education and training may be helpful to understand the courseware but new technology may have to be re-learned. Any previous tests that are pre-requisites for the class would need to be passed within the last 3 years prior to class. Technology changes at a fast rate, it would be expected that the new technology may require updated certification tests. Page 15 of 23

16 CANCELLATION AND REFUND POLICIES Open Enrollment Terms and Conditions Cancellations: To cancel enrollment in an Open Enrollment Training Course after payment has been received, written notice is required 7 working business days in advance of the course start date. If the notice period is met, full refund of the course payment minus a $50 admin fee will be made. Failure to provide written notice prior to 7 working business days in advance of the scheduled course booked will incur a penalty of 50% of the full course fee up to the start date for the course. Failure to attend the course without notification will forfeit all payments made. Transfers: Transfers to another scheduled course can be made if notice of up to 72 hours prior to the original date of course is given. No fees shall be charged when transferring within this notice period. Name Changes: Name changes can be made on all bookings. 24 hours' notice is required prior to the course start time. No fees shall be incurred for the change. Closed Enrollment Terms and Conditions Cancellations: For all onsite, closed enrollment SSOLEARNING Training Courses, 14 working business day s written notice is required for all cancellations. Failure to provide written notice prior to 14 business days in advance of the scheduled course booked will incur a penalty fee of 50% of the full course fee. Date and/or Location Transfer: 14 business days are required for any date or location changes for closed enrollment training. General Terms and Conditions SSOLEARNING reserves the right to reschedule or cancel the date, time and location of a training class at any time, including replacing personnel who may be scheduled to deliver the training. If a training class is cancelled by SSOLEARNING due to circumstances beyond its reasonable control (e.g. weather, natural disaster), clients are entitled to a full course credit which must be used within 6 months of the date of the original class for another course offered by SSOLEARNING. In the event that SSOLEARNING cancels a training class for any other reason, the customer is entitled to a full refund of the course fee. SSOLEARNING shall not be responsible for any other loss incurred by Customer as a result of a cancellation or reschedule. Page 16 of 23

17 REFUND POLICY FOR SEMINARS 1. Refund computations will be based on the period of enrollment computed on basis of course time (clock hours). 2. The effective date of termination for refund purposes will be the earliest of the following: (a) the last date of attendance; or (b) the date of receipt of written notice from the student. 3. If tuition and fees are collected in advance of entrance, and the student does not enter school, not more than $100 shall be retained by the school. 4. If the student fails to enter the seminar, withdraws, or is discontinued at any time before completion of the seminar, the student will be refunded the pro rata portion of tuition, fees, and other charges that the number of class hours remaining in the seminar after the effective date of termination bears to the total number of class hours in the seminar. 5. A full refund of all tuition and fees is due in each of the following cases: (a) an enrollee is not accepted by the school; (b) if the seminar of instruction is discontinued by the school and thus prevents the student from completing the seminar; or (c) if the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of the school. 6. REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE. A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled: (a) if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal; (b) a grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or (c) the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has: (1) satisfactorily completed at least 90 percent of the required coursework for the program; and (2) demonstrated sufficient mastery of the program material to receive credit for completing the program. 7. Refunds will be totally consummated within 60 days after the effective date of termination. In all cases, refunds will meet or exceed the requirements of TEC, and and TAC Chapter 807, Subchapter N. Page 17 of 23

18 GRADING PERIOD/SYSTEM No Grades are given. There is no Grading Period. A Certificate of Completion is awarded to each student that completes a Course. Certification Exams are pass or fail that may be associated with some classes. If there is no exam associated with the class, a pre-assessment and post-assessment test can be given to the student to verify progress if applicable. Most Certification exams have between a score requirement out of 1000 to pass. Please see or for specific vendor information and details on Certification Exams. CERTIFICATE OF COMPLETION, PROGRESS, SATISFACTORY PROGRESS AND ACADEMIC PROBATION Courses taken to completion by each student will receive a Certificate Of Completion. and SATISFACTORY PROGRESS AND ACADEMIC PROBATION POLICY. There is no system in place at this time to give Progress Reports. NOTE: THE SSOLEARNING POLICY ON INCOMPLETES, WITHDRAWALS, REPEAT SUBJECTS, AND REMEDIAL WORK: THE POLICY STATES THAT UNDER TEXAS EDUCATION CODE, SECTION (f) A STUDENT WHO IS OBLIGATED FOR THE FULL TUITION MAY REQUEST A GRADE OF "INCOMPLETE" IF THE STUDENT WITHDRAWS FOR AN APPROPRIATE REASON UNRELATED TO THE STUDENT'S ACADEMIC STATUS. A STUDENT WHO RECEIVES A GRADE OF INCOMPLETE MAY REENROLL IN THE PROGRAM DURING THE 12-MONTH PERIOD FOLLOWING THE DATE THE STUDENT WITHDRAWS AND COMPLETE THOSE INCOMPLETE SUBJECTS WITHOUT PAYMENT OF ADDITIONAL TUITION FOR THAT PORTION OF THE COURSE OR PROGRAM. INCOMPLETES/WITHDRAWALS/REMEDIAL WORK SSOLEARNING SCHOOL POLICY ON INCOMPLETES, WITHDRAWALS, REPEAT SUBJECTS, AND REMEDIAL WORK: SSOLEARNING POLICY STATES THAT UNDER TEXAS EDUCATION CODE, SECTION (f) A STUDENT WHO IS OBLIGATED FOR THE FULL TUITION MAY REQUEST A GRADE OF "INCOMPLETE" IF THE STUDENT WITHDRAWS FOR AN APPROPRIATE REASON UNRELATED TO THE STUDENT'S ACADEMIC STATUS. A STUDENT WHO RECEIVES A GRADE OF INCOMPLETE MAY REENROLL IN THE PROGRAM DURING THE 12-MONTH PERIOD FOLLOWING THE DATE THE STUDENT WITHDRAWS IF THE CLASS IS STILL AVAILABLE (NOT DISCONTINUED WHEN THEY RETURN) AND COMPLETE THOSE INCOMPLETE SUBJECTS, OR RELATED SUBJECTS, WITHOUT PAYMENT OF ADDITIONAL TUITION FOR THAT PORTION OF THE COURSE OR PROGRAM EXCLUDING ANY MICROSOFT FEES THAT ARE NOT APPLICABLE AND NON REFUNDABLE. Page 18 of 23

19 ATTENDANCE POLICY SSOLEARNING will comply with Section General Requirements for Attendance. (a) Seminar programs that begin and end during one day are not required to maintain an attendance policy. (b) Title IV schools are not required to take attendance. (c) The Commission may approve specific attendance requirements for self-paced, competency-based programs. (d) No provision in this subchapter shall require a school to terminate the enrollment of a student for lack of attendance at a point at which a refund would not be due. (e) A school shall charge for a full day of absence when the student fails to attend all of the scheduled classes on that day. The school shall charge for a partial day of absence for any period of absence during the day. (f) A school shall not consider school holidays, such as summer vacation and Christmas holidays, etc., as days of absence. If a student is absent for 10 consecutive school days or more than 25% of the scheduled course time for the program, class or semester, whichever is less, the student's enrollment in the program will be terminated. A student whose enrollment was terminated for violation of the attendance policy may not reenroll before the start of the next progress evaluation period. This provision does not circumvent the approved refund policy. TARDIES/PARTIAL DAYS OF ABSENCE Students with greater than 5% days or tardies of absence should review the attendance policy regarding regular student attendance which is essential to increase achievement and success. Punctuality, selfdiscipline, and responsibility are expected of all students. It is important that communication be established and maintained. If applicable; Parents/guardians are encouraged to check with the school when in doubt as to their child s attendance or punctuality. NOTE: a. Seminars and small schools with programs with course time of 40 hours or less shall not grant leaves of absence. Page 19 of 23

20 MAKE-UP WORK No more than 5% of the total course time hours for a course may be made up. Make-up work shall: (1) be supervised by an instructor approved for the class being made up; (2) require the student to demonstrate substantially the same level of knowledge or competence expected of a student who attended the scheduled class session; (3) be completed within two weeks of the end of the grading period during which the absence occurred; (4) be documented by the school as being completed, recording the date, time, duration of the make-up session, and the name of the supervising instructor; and (5) be signed and dated by the student to acknowledge the make-up session. NOTE: Video class recordings are NOT Considered Make-up work, it is a requirement of the class if the student cannot physically attend the class for any reason. SCHOOL POLICY REGARDING STUDENT CONDUCT CAUSES FOR TERMINATION AND (19.b) CAUSES FOR READMISSION Any student in violation of our Policies regarding Student Conduct or has an issue with attendance policies and cannot complete a class is cause for termination. The Director and Instructor will process all procedures within the complaint policies if readmission is recognized and approved by TWC. POLICIES/PROCEDURES TO RESOLVE STUDENT GRIEVANCES/ COMPLAINTS PLEASE REPORT UNRESOLVED GRIEVANCES TO: Texas Workforce Commission Career Schools and Colleges, Room 226T 101 East 15 th Street Austin, Texas Phone: (512) Page 20 of 23

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