FAI R PR ICI NG AN D. Co-ordinating partners

Transcription

1 TH E 2012 UK EVENT INDUSTRY FAI R PR ICI NG AN D PRACTICE CHARTE R Co-ordinating partners

2 CHARTE R M I SS ION CHARTE R PLE DG E To allow event decision makers to readily identify UK event venues, destination management companies, producers and suppliers that have made a firm commitment to reasonable and fair trading terms during the Olympic Games and Paralympic Games period of The signatories to this UK Event Industry Fair Pricing and Practice Charter undertake to uphold and safeguard the good name of the Charter by honouring its commitments and by championing the professional standards that it sets out. page 2 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 3

3 Contents Purpose and Scope Industry-wide Endorsement Pricing Code of Practice and Quality Health and Safety Accessibility Sustainability Employment Brand Communications and Confidentiality Ambush Marketing Charter Membership Propagation Acknowledgements p6-7 p8-9 p10-11 p12-13 p14-15 p16-17 p18-19 p20-21 p22-23 p24-25 p26-27 p28-29 page 4 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 5

4 There 1PU R P OS E AN D S COPE is a recognition among leading UK event managers, producers, DMCs, suppliers and venues that over-inflated pricing and/or inappropriate trading practices during the period of time surrounding the Olympic Games and Paralympic Games in 2012 risk doing long-term damage to the international reputation of London in particular as an event host city, to the UK as a host destination and to the UK event industry in terms of its international competitiveness. The 2012 UK Event Industry Fair Pricing and Practices Charter provides a vehicle for its signatories to declare their intentions with regard to such matters during the peak periods of demand in In doing so, these companies are committing to the guidelines set out within this Charter to protect the long-term reputation, image and international perception of London and the UK as premier host destinations and the UK event industry as world leaders in their field. Signatory membership of the Charter provides useful initial selection criteria to event stakeholders intending to request expressions of interest from potential suppliers of facilities, products and services related to their project. The Charter calls on signatory members to abide by a professional code of practice, thus ensuring stakeholder opportunity to obtain outstanding support for all aspects of their project. Although the Charter sets out guidelines for its signatories to be measured against by event stakeholders, it is not a legally-binding document, but rather a firm statement of intent upon which signatories are prepared to risk the good reputation of their companies to deliver. page 6 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 7

5 2.1 The FPPC is recognised, endorsed and promoted by a number of Olympic organisations, Government, tourism bodies and industry associations The Charter is recognised, endorsed and promoted by the following: Coordinating agencies Visit London VisitBritain Olympic Organisations: London 2012 Organising Committee of the Olympic Games (LOCOG) 2I N D USTRY- WI D E E N DOR S E M E NT Government and Tourism Bodies: Department for Culture, Media and Sports (DCMS) Greater London Authority (GLA) Business Visits and Events Partnership (BVEP) Tourism Alliance Industry associations: Meetings Industry Association (MIA) EVENTIA Unique Venues of London (UVL) National Outdoor Events Association (NOEA) International Special Events Society (ISES) Association of Event Organisers (AEO) Association of Event Venues (AEV) Event Supplier and Services Association (ESSA) Events Industry Alliance (EIA) Production Services Association (PSA) British Association of Conference Destinations (BACD) Association of British Professional Conference Organisers (ABPCO) British Hospitality Association (BHA) MPI (UK) page 8 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 9

6 3PR ICI NG All signatories to this Charter undertake: that their pricing to be offered during the period of June1 st to September 30 th 2012 will be fair and reasonable, to meet with individual standard and regular year on year increases for the period. not to enter into any cartel or similar arrangement to artificially inflate pricing levels for any goods or services. to accept that the advisory group of the Charter reserves the right to exclude from the Charter membership any company that, in its opinion and after a full audit, has not upheld the spirit, standards and/or intent of the Charter and the right to make such an exclusion known. page 10 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 11

7 4COD E OF PRACTICE AN D QUALITY All signatories to this Charter undertake: to deal professionally with their clients, employees and suppliers in ways that are consistent, open, decent and ethical and which comply with UK law. to provide a detailed written quotation for products and services to be supplied that meets the client s stated requirements in terms of specification and delivery schedule. to have written agreements in place with all their clients which include specific reference to pricing with details of the scope and specification of work, plus the arrangements for charges and payments. to invoice clients promptly, accurately and in good faith, including reference to quotations submitted and about which agreements are in place. to provide products and services that are fit for purpose and that adhere to and support appropriate health and safety regulations. to provide standard terms and conditions of business that are simple, clear to understand, are made publicly available and which are consistent with the spirit of the Charter. page 12 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 13

8 5H EALTH AN D SAFETY All signatories to this Charter undertake: to ensure that all systems, procedures and assessments comply with all UK statutory regulation, guidance and good practice for purposes of safety. to ensure that all their staff and personnel under their control are appropriately trained in Health and Safety considerations pertaining to the delivery of the company s products or services, in addition to those concerning the delivery environment and circumstances. to ensure that all of their operators of plant and machinery are appropriately trained, certified and insured. to maintain employer, public and product liability insurances and, where appropriate, professional indemnity cover, each at least in line with legal minimum requirements and which are proportional to the scale of project and associated risks undertaken. page 14 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 15

9 6 ACCESSIBILITY All signatories to this Charter undertake: 6.1 to give due consideration to the provisions of BS8300:2001 Design of buildings and their approaches to meet the needs of disabled people and to adopt all appropriate recommendations made therein, in addition to meeting all relevant statutory requirements, including relevant provisions of the Disability Discrimination Act page 16 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 17

10 7 SUSTAINABILITY All signatories to this Charter undertake: to promote the benefits of supporting sustainability within the events industry and elsewhere. to give all due consideration to the requirements of BS8901:2007 concerning Specification for a Sustainable Event in the planning and delivery of their respective products or services. page 18 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 19

11 8.1 All signatories to this Charter undertake: to publish and commit to a statement on equal opportunities and minimum wages policies with regard to their employees. 8EMPLOYMENT page 20 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 21

12 9B RAN D COMMUNICATIONS AN D CONFIDENTIALITY All signatories to this Charter undertake: to protect their client s brand from misuse, adhering to any guidelines supplied by the client at the relevant time. to honour any written confidentiality or non-disclosure agreement entered into with their clients, and to acquire similar commitments from the project supply chain. In lieu of such an agreement, to treat all sensitive or proprietary client information with responsible discretion. To refer any media communication relating to the charter to Chloe Couchman at Visit London and to obtain relevent permissions prior to making comment to any media outlet. page 22 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 23

13 0 AM B US H MAR KETI NG All signatories to this Charter undertake: to avoid unauthorised use of any of the Olympic Games' marks (or any other marks or logos that are confusingly similar to, or likely to be mistaken for them), which they understand is strictly prohibited. that they will not encourage, assist or otherwise support any activity, action or statement by any client or company that they know or suspect impinges upon the provisions set out in section 8.1 afore mentioned. not to make or allow the unauthorised use of their client s name, brand, trademark or details of their project for the purposes of self-publicity or marketing. page 24 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 25

14 11 CHARTE R M E M B E R S H I P PR OPAGATI ON All Signatories to this Charter undertake: to promote the value of the Charter to potential clients and faithfully represent the stated ideals and intent of the Charter in doing so. to make signatory membership of the Charter an important criterion in their selection of venues, services and equipment subcontractors for any project in the coming years and to communicate that fact to the companies concerned, urging them to consider becoming fellow members of the Charter. page 26 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 27

15 2 ACKNOWLE DG E M E NTS The Advisory Group to the charter would like to express their appreciation to the following: Visit London for their championing of and secretariat support to the Charter. The organisations and industry associations that have co-operated to take a lead to ensure that there is legacy benefit to the UK event industry post 2012 from hosting the Olympic Games. The signatory members of the Charter who have actively supported that stand, rather than take a short-term view of the Olympic opportunity. The event stakeholders that have recognised the mutual benefits that the FPPC brings both to them and to the industry. The Meetings Industry Association for their support in allowing various extracts from their Accredited in Meetings documentation to be used in the drafting of this Charter. Contacts Tracy Halliwell Head of Business & Conventions, Visit London T thalliwell@visitlondon.com Joss Croft Head of Event Marketing, VisitBritain T joss.croft@visitbritain.org Robert Wright Managing Director, Davies Tanner T robert.wright@daviestanner.co.uk page 28 The 2012 UK Event Industry Fair Pricing and Practice Charter The 2012 UK Event Industry Fair Pricing and Practice Charter page 29

16 Copyright Visit London 2008