Documentation on Basket Tracking

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2 Documentation on Basket Tracking Contents Introduction 1 1. Tracking Code 1 2. Argument definition ref affmt affmn site curr order vcode odate ordertime psub1 / psub basket articlenb productname category quantity singleprice brand property mode leadtype 5 3. Order management interface Order list Order export / import Confirm or cancel baskets Column definition 8 TransactionId 8 ProgramId 8 PublisherId 8 Status 8 OrderId 8 RateMode 8 RateNumber 8 NetPrice 9

3 CancellationReason 9 BasketId Examples Create new baskets Column definition 9 ProgramId 9 PublisherId 9 Status 9 OrderId 10 psub1 / psub2 10 VoucherCode 10 ArticleNumber 10 SinglePrice 10 Currency (not supported in the 1st release) 10 Quantity 10 ProductName 10 Category 10 Brand 11 Property ItemRateMode 11 ItemRateNumber Examples Update or add basket items in existing baskets Column definition 11 ProgramId 11 PublisherId 11 OrderId 11 BasketId 12 ArticleNumber 12 SinglePrice 12 Quantity 12 ProductName 12 Category 12 Brand 12 Property RateMode 13 RateNumber 13 Position 13 ItemRateMode 13 ItemRateNumber 13 BasketItemCancellationReason Examples Import history Rate Mapping Order web services FAQ 15

4 7. Best Practices Glossary 18

5 Introduction The affilinet basket tracking system allows you to submit shopping basket information on item level to affilinet. That information enables you to perform detailed statistical analyses and allows your publishers to optimise their marketing activities even further. If you would like to make use of this tracking functionality, please call your account manager to activate basket tracking and change the registersale call on your order confirmation page according to this documentation. In the affilinet basket tracking system, we destinguish between baskets and basket items. Baskets can be confirmed and cancelled like regular transactions, but before you do this, you can update the contained basket items: you can update the quantity of single items or remove single items from the basket (e.g. if the article was returned by the customer); the publisher s commission is automatically updated. We offer several means to submit and manage baskets and basket items, all of which are described in this documentation. 1. Tracking Code As soon as your program has been activated for basket tracking, you can send us registersale calls with the new parameter "basket" and of course you can continue to send us the unchanged registersale calls which you are sending today. Everything you send us with this "basket" parameter will be treated as a shopping basket in our system. Everything you send us with registersale calls without the basket parameter will be treated as stand-alone transactions. If you would like to use registersale.aspx to submit baskets to us, please note that it must be called within a <form> element, as opposed of embedding it in an <img> notation which you are probably using today. The main reason for this is the fact that <img>-elements cannot exceed a certain length, which depends on your web server configuration and - what s worse - on the browser which your customer is using. <form> calls on the other hand (if submitted using POST instead of GET) can grow to practically any size without the risk of losing data. In order to rule out any influence on the design of your web page, we recommend to place the form element in a separate HTML file and include that in an iframe on your order confirmation page, somewhere outside of the visible range of the page. Here is an example for such a registersale call using the <form> syntax. In this example, a basket with 3 different articles is being submitted (article numbers ABCD_000055, ABCD_ and ABCD_000039). The form is automatically submitted with a little JavaScript call, but it could just aswell be sent using curl or other methods: <html> <body> <form name="affilinettrackingform" method="post" action="http://[*affilinet tracking domain]/registersale.asp" id="affilinettrackingform"> <input type="hidden" id="site" name="site" value="1234"/> <input type="hidden" id="order" name="order" value="orderid12345_54321"/> <input type="hidden" id="curr" name="curr" value="eur"/> <input type="hidden" id="vcode" name="vcode" value="supersale"/> <input type="hidden" id="psub1" name="psub1" value="sub information 1" /> <input type="hidden" id="psub2" name="psub2" value="sub information 2" /> <textarea type="text" id="basket" name="basket"> ArticleNb=ABCD_000055&ProductName=Classic%20wool%20coat%20%22Brasilia%22&Cate Documentation on Basket Tracking Page 1

6 gory=women%20%3e%20coats%20%26%20jackets%20%3e%20coats&quantity=1&singleprice =60.99&Brand=Aber%2C%20Cromby%20%26%20Fich&Property1=White&Property2=New&Prop erty3=wool&property4=made%20in%20uk&property5= ArticleNb=ABCD_000047&ProductName=Windbreaker%20%22Petersburg%22%2C%20Dark%20 gray&category=women%20%3e%20coats%20%26%20jackets%20%3e%20jackets&quantity=1& SinglePrice=126.99&Brand=Connvers&Property1=Dark%20gray&Property2=New&Propert y3=pvc&property4=&property5= ArticleNb=ABCD_000039&ProductName=Tbar%20flat%20heel%20%22Salt%20Lake%20City%22%2C%20Green&Category=Women%20%3E% 20Shoes%20%26%20Boots%20%3E%20Sandals&Quantity=3&SinglePrice=29.99&Brand=Jame s%20sheepskin&property1=olive&property2=new&property3=&property4=made%20in%20 USA </textarea> </form> <script type="text/javascript"> document.affilinettrackingform.submit(); </script> </body> </html> If a program has been activated for basket tracking, it can use that basket functionality. But it can still stick to the regular syntax, which of course generates orders with no basket information. <img src="http://[*affilinet tracking domain]/registersale.asp?site=12345&mode=ppl&ltype=1&order=orderid234567" width="1" height="1" /> Note: Please replace [*affilinet tracking domain]with the domain of the affilinet country you are working with: DE partners.webmasterplan.com UK being.successfultogether.co.uk FR clic.reussissonsensemble.fr ES web.epartner.es NL zijn.samenresultaat.nl 2. Argument definition Please note: all parameter values must be URL-encoded. So instead of a b please submit a%20b, instead of + please submit %2B etc. 2.1 ref This is the referrer argument. Typically, this is the Id of the referring publisher, but it can additionally contain the publisher sub-id, a string which the publisher can use to transfer additional information for his own purposes (e.g. the customer account number of a bonus network, the website on which the creative was located, etc.). If present, then the publisher s sub-id is appended to the publisher s Id, with - as a separation character. This argument is normally filled through the cookie, which the customer has on his machine. Optional. Documentation on Basket Tracking Page 2

7 Please note: you can only use this parameter if affilinet has activated it for you. Please contact you account manager for details. 2.2 affmt The affilinet media type - in short: the type of creative, which was clicked on. Can represent textlink, HTML or banner. This argument is normally filled through the cookie, which the customer has on his machine. Optional. Please note: you can only use this parameter if affilinet has activated it for you. Please contact you account manager for details. 2.3 affmn The affilinet media number - the number of the banner, textlink or HTML creative, which was clicked on. Together with the affilinet media type, this uniquely identifies the creative which lead to the transaction. This argument is normally filled through the cookie, which the customer has on his machine. Optional. Please note: you can only use this parameter if affilinet has activated it for you. Please contact you account manager for details. 2.4 site This argument must be filled with your program Id. Must be an integer > 0. Mandatory. 2.5 curr The currency which shall be applied to the monetary values you submit in the call. At the time of the registersale call, we convert this value into EUR or GBP, depending on your program s currency. Values have to follow the ISO standard 4217 and can have 3-character-abbreviations like CHF, GBP, USD, EUR, etc., case insensitive. If a submitted value cannot get recognized, we reject the whole basket. We support all reference currencies of the European Central Bank. Optional. Please note: you can only use this parameter if affilinet has activated it for you. Please contact you account manager for details. 2.6 order In this argument, you have to specify an identifier for the order. Within your program, this Order-Id must be unique, could be e.g. the invoice number. Can be an alphanumeric string with up to 40 characters, case insensitive. Special characters like é, è, í, %,, etc. are not supported. Mandatory. 2.7 vcode In this parameter, you can submit to us the voucher code string, which your customer has entered. You can later extract this information from our system for your inspection or analysis. Publishers only get to see whether or not a voucher was used in the transaction, they don t see the voucher code string itself. Can be an alphanumeric string with up to 25 characters, case insensitive. Special characters like é, è, í, %,, etc. are not supported. Optional. 2.8 odate Documentation on Basket Tracking Page 3

8 The creation date of the order. By default, we assume the date of the registersale call, but if necessary, you can send us an earlier date in this parameter, which we will then use instead. If specified, it must be in the format YYYY-MM-DD. Can be up to 60 days in the past. Optional. 2.9 ordertime The creation time of the order. By default, we assume the time of the registersale call, but if necessary, you can send us some other time in this parameter, which we will then use instead. If you specify ordertime, you also have to specify odate. The combination of odate and ordertime must result in a timestamp which lies in the past. If specified, it must be in the format hh:mm:ss. Optional psub1 / psub2 With these parameters, you can submit to us additional order information for your own purposes (e.g. the payment method, the customer s time spent on the site, a representation of his click sequence, etc.). Can be an alphanumeric string with up to 30 characters, case insensitive. Special characters like é, è, í, %,, etc. are not supported. Optional basket This is the parameter, through which you can send us the shopping basket information. You can submit us any amount of products. Between the products, you have to place a newline character, which we use to separate the single products after the call was made. Optional. If specified, then the value of this parameter must/can contain these parameters: articlenb The SKU which the bought product has within your system. Can be an alphanumerical string of up to 80 characters. Exceeding characters will be cut off. Mandatory. Please note: ArticleNumber doesn t have to be unique within a basket - you can submit to us baskets, which contain the same ArticleNumber more than once - e.g. if the same pair of shoes have been bought in different sizes productname The name of the product, e.g. Apple ipod Nano 8 GB. Can be an alphanumerical string of up to 255 characters. Exceeding characters will be cut off. Mandatory category The category, in which you keep the bought article, including category path, if available. E.g. Electronics > Portable devices > Mp3 players. Can be an alphanumerical string of up to 255 characters. Exceeding characters will be cut off. Mandatory quantity The amount of items with this ArticelNb, which have been bought. If e.g. somebody bought the same article in the same order process 5 times, then this parameter must be set to 5. Can be any integer > 0. Mandatory singleprice Documentation on Basket Tracking Page 4

9 The individual price of this article. We assume that this single price multiplied with the quantity results in the NetPrice, based on which we calculate the publisher commission. Mandatory. The single price cannot be changed in the order management for any given order brand The make of the bought article. E.g. Apple or Nike. Mandatory, but can be the empty string property1-5 Each of these 5 separate parameters can be used to submit additional information at your own wish. This information is also displayed to the publisher. Typical use cases is product data, which only applies to a certain subset of products - e.g. in the case of clothing, you could submit the size, colour, material, etc. of the product. Each property can contain up to 255 characters. Optional mode The commission model you wish this article to be remunerated with. Can be pps (for sale mode) or ppl (for lead mode). Optional. If absent, the RateMapping settings are applied. If this is specified, ltype must be specified, too leadtype The Id of the commission rate you wish this article to be remunerated with. Must be an integer > 0 and refer to an existing rate within this program. If absent, the RateMapping settings are applied. If this is specified, mode must be specified, too. Optional. 3. Order management interface 3.1 Order list On the advertiser platform, you find the submitted baskets in the order management interface ( Orders > Order List ), along with transactions without basket information (e.g. newsletter subscriptions). Baskets have a control, which allows you to open the basket to see the items within (1). Clicking on it a second time closes the basket again. The figures next to the control tell you, how many different items are contained in the basket (2) and how many of them currently entitle the publisher to receive commission (3) (the other items could have been cancelled because the customer sent them back, they were not in stock or s.th. similar). Transactions with no basket information don t have the basket control, but instead display the unique TransactionId, which identifies this transaction within our platform (4). With the radio buttons on the right (5), you can change the status of the basket or transaction (open, Documentation on Basket Tracking Page 5

10 confirmed or cancelled). While a basket is in status open, you can manage the basket items contained within: you can change the quantity of the single items and if you want to remove the item from the basket, select a specific reason why this was necessary in the Action column (6). Please note: we differentiate between 2 basic operations: updating basket items and updating shopping baskets / transactions. Updating the basket items affects the content of the basket and its total worth (which normally influences the height of the publisher commission) - but it does not affect the status of the order as a whole: it remains open. Setting a whole basket to confirmed or cancelled is a separate action. Only when the basket is explicitly set to confirmed (no matter whether manually in the order management page, via list import, via web service or through automatic order management), the commission is assigned to the publisher s account. Please note: If you give a cancellation reason to a basket item, this item status is changed to cancelled. You cannot change the status, quantity or any other parameter after that. Please note: Basket items cannot individually be set to confirmed. Only the basket, to which they belong, can be set to confirmed. However, basket items can be flagged as cancelled with the effect that they don t contribute any more to the commission paid for the basket. They remain cancelled, even if the basket is set to confirmed. 3.2 Order export / import In order to facilitate the order management, we offer an export/import system, so the advertisers own backend can take over the update, confirmation and cancellation of orders. Whenever you define a filter for orders, you can export the resulting list of orders. Please note that we make a difference between baskets and the basket items contained within: Baskets represent complete shopping processes. Each basket stands for a single shopping session, regardless on how many items were bought in this process. Baskets can get confirmed or cancelled as a whole. All items which are contained in the basket and which are not cancelled for some reason are used to calculate the publisher and network commission for the basket. As long as a basket is in status open (that is: it is neither cancelled nor confirmed), the content of this basket can be changed: Single items can be added to the basket. Single items can get cancelled with a certain reason. The quantities of single items can be changed. These two independent operations - managing baskets and managing basket items - make different sets of information necessary, which means: different file formats - which are explained further down in this chapter. Clicking on Download list triggers the export. You are asked which type of export you wish to generate: the one for basket items or the one for baskets - or both at the same time. Choose the file type you desire and click Start export. Depending on the amount of baskets and basket items involved, the preparation of the export might take a while. You can see the process and the resulting export file in Account > Download center. Both file types can be exported in CSV or in XLS format. In the case of CSV, you can adjust the format definition which serves best for your further process. Both file formats will contain a certain set of columns, which we will need for a later import. On top of those mandatory columns, you can optionally add further columns, if they help you processing the baskets and basket items. Documentation on Basket Tracking Page 6

11 Transactions or baskets: BasketItems Exported and edited or completely newly generated CSV or XLS files can be imported into our system under Orders > Import. Before uploading a file, you have to choose what kind of import you wish to perform: Confirm or cancel complete orders Create new baskets Update or add basket items in existing baskets Depending on your selection, different sets of columns are required. Please note: import files can contain any amount of columns which are not defined below. Only columns with the column headers defined below will be considered during the import, all others will be ignored. Please note: the columns can be sorted in any order, but the column headers have to be unique. Please note: Uploading, importing and validating the files can take a while, depending on their size and other processes running in parallel. Once an import has been completed, you see a summary on its outcome below in the import history. Documentation on Basket Tracking Page 7

12 3.3 Confirm or cancel baskets With this type of file, you can set baskets or transactions to the status confirmed or cancelled. When you confirm an order, the commission involved is added to the publisher s account. If you set an order to status cancelled, the commission is not added to the publisher s account and you have to specify a reason, why the order was cancelled. Please note: if you wish to add transactions (as opposed of baskets) to our system, please use this file format Column definition TransactionId If you wish to confirm or cancel a transaction, you can specify its TransactionId here. If you don t have the TransactionId, then the fields PublisherId, OrderId, RateMode and RateNumber must be filled. If you wish to confirm or cancel a basket and not a transaction, please omit this column or leave it empty, but instead specify either the BasketId or the OrderId. ProgramId Your affiliate program s Id. Mandatory. PublisherId The Id of the publisher which shall be remunerated. Mandatory if a new transaction shall be generated or BasketId or TransactionId is not specified and OrderId is not unique. Status The status which the order shall have. Can be Open, Confirmed or Cancelled. Mandatory. OrderId The identifier, which this order has within your program. Must be unique among all orders of this ProgramId. Mandatory if neither TransactionId nor BasketId is filled. RateMode If you wish to generate a new transaction (as opposed of basket), you can specify the desired remuneration mode here. Can be Sale or Lead. Mandatory if a new transaction shall be generated. RateNumber If you wish to generate a new transaction (as opposed of basket), you can specify the number of the desired remuneration mode here. Must be a positive integer. Mandatory if a new transaction shall be generated. Documentation on Basket Tracking Page 8

13 NetPrice If you wish to generate a new transaction of the type Sale or to adjust the NetPrice of an existing Sale transaction, you have to specify here the turnover value, based on which the publisher commission shall be calculated. Mandatory if a new transaction (not basket!) with RateMode Sale shall be generated. This field is ignored, if it would change the NetPrice of an existing basket. CancellationReason If the status of an order shall be set to Cancelled, then you have to specify here a reason which explains to the publisher, why he does not get a commission for this order. Can be any alphanumerical string with 5 to 100 characters. Mandatory if Status is set to Cancelled or if NetPrice has changed. BasketId If you wish to confirm or cancel a basket, you can either specify its OrderId (the unique identifier within your own system) or its BasketId (the unique identifier within the affilinet system) Examples A sample file containing all optional columns can be found here: CSV version XLS version A sample file with just the absolute minimum columns can be found here: CSV version XLS version 3.4 Create new baskets New baskets can be added to the affilinet system in 3 ways: either by sending a registersale call, through our web services or by importing a CSV or XLS list. This chapter describes the latter method. New baskets are getting created simply by uploading a set of basket items with an OrderId, which doesn t exist in the given program yet. Please note: For reasons of performance, all basket items with the same OrderId have to appear next to another, which e.g. can be achieved by sorting the CSV/XLS list by OrderId Column definition ProgramId Your affiliate program s Id. Mandatory. PublisherId The Id of the publisher which shall be remunerated. Can be suffixed with the publisher s sub-id. If present, then the publisher s sub-id has to be appended to the publisher s Id, with - as a separation character. Mandatory. Status The status which the order shall have. Can be Open, Confirmed or Cancelled. Optional. If not specified, Open is assumed. Documentation on Basket Tracking Page 9

14 OrderId The identifier, which this order has within your program. Must be unique among all orders of this ProgramId. Mandatory. psub1 / psub2 With these columns, you can submit to us additional order information for your own purposes (e.g. the payment method, the customer s time spent on the site, a representation of his click sequence, etc. - whatever helps you later analysing the orders generated through affilinet). Can be an alphanumeric string with up to 30 characters, case insensitive. Special characters like é, è, í, %,, etc. are not supported. Optional. VoucherCode In this column, you can submit to us the voucher code string, which your customer has entered. You can later extract this information from our system for your inspection or analysis. Publishers only get to see whether or not a voucher was used in the transaction, they don t see the voucher code string itself. Can be an alphanumeric string with up to 25 characters, case insensitive. Special characters like é, è, í, %,, etc. are not supported. Optional. ArticleNumber The SKU which the bought product has within your system. Can be an alphanumerical string of up to 80 characters. Exceeding characters will be cut off. Mandatory. SinglePrice The individual price of this article. We assume that this single price multiplied with the quantity results in the NetPrice, based on which we calculate the publisher commission. Mandatory. Currency (not supported in the 1st release) The 3-letter abbreviation of the currency, which shall be used to interpret the price information of this new item. Optional. Quantity The amount of items with this ArticelNb, which have been bought. If e.g. somebody bought the same article in the same order process 5 times, then this parameter must be set to 5. Can by any integer > 0. Mandatory. ProductName The name of the product, e.g. Apple ipod Nano 8 GB. Can be any alphanumerical string of up to 255 characters. Exceeding characters will be cut off. Mandatory. Category The category, in which you keep the bought article, including category path, if available. E.g. Electronics > Portable devices > Mp3 players. Can be an alphanumerical string of up to 255 characters. Exceeding characters will be cut off. Mandatory, but can be the empty string. Documentation on Basket Tracking Page 10

15 Brand The make of the bought article. E.g. Apple or Nike. Mandatory, but can be the empty string. Property1-5 Each of these 5 separate parameters can be used to submit additional information at your own wish. This information is also displayed to the publisher. Typical use cases is product data, which only applies to a certain subset of products - e.g. in the case of clothing, you could submit here the size, colour, material, etc. of the sold product. Optional. ItemRateMode The commission model you wish this article to be remunerated with. Can be Sale or Lead. If absent, then the Rate-Mapping settings are applied. If RateMode is specified, RateNumber must be specified, too. Optional. ItemRateNumber The rate Id of the commission model you wish this article to be remunerated with. Can be an integer > 0 and must refer to an existing rate of this ProgramId. If absent, then the Rate-Mapping settings are applied. If RateNumber is specified, RateMode must be specified, too. Optional Examples A sample file containing all optional columns can be found here: CSV version XLS version A sample file with just the absolute minimum columns can be found here: CSV version XLS version 3.5 Update or add basket items in existing baskets If you wish to e.g. cancel a basket item for a certain reason, or if you want to update its quantity, or if you wish to add an item to an already existing basket, this is the option you should choose Column definition ProgramId Your affiliate program s Id. Mandatory. PublisherId The Id of the publisher which shall be remunerated. Mandatory if OrderId is not unique or if BasketId is not specified. OrderId The identifier, which this order has within your program. Must be unique among all orders of this ProgramId. Mandatory if BasketId is not specified. Documentation on Basket Tracking Page 11

16 BasketId If you wish to identify a basket, you can either specify its OrderId (the unique identifier within your own system) or its BasketId (the unique identifier within the affilinet system). Mandatory if OrderId is not specified. ArticleNumber The SKU which the bought product, which shall be added to an existing basket, has within your system. Can be an alphanumerical string of up to 80 characters. Exceeding characters will be cut off. Mandatory. SinglePrice The individual price of this article. We assume that this single price multiplied with the quantity results in the NetPrice, based on which we calculate the publisher commission. In the case of updating a basket item within an existing basket, this field is ignored, while in the case of adding a basket item to an existing basket, this field is mandatory. Quantity The amount of items with this ArticelNb, which have been bought. If e.g. somebody bought the same article in the same order process 5 times, then this parameter must be set to 5. Can by any integer > 0. In the case of updating a basket item within an existing basket, this field is optional - if it is not specified, the quantity is not changed. In the case of adding a basket item to an existing basket, this field is mandatory. ProductName The name of the product, e.g. Apple ipod Nano 8 GB. Can be an alphanumerical string of up to 255 characters. Exceeding characters will be cut off. In the case of updating a basket item within an existing basket, this field is ignored, while in the case of adding a basket item to an existing basket, this field is mandatory. Category The category, in which you keep the bought article, including category path, if available. E.g. Electronics > Portable devices > Mp3 players. Can be an alphanumerical string of up to 255 characters. Exceeding characters will be cut off. In the case of updating a basket item within an existing basket, this field is ignored, while in the case of adding a basket item to an existing basket, this field is mandatory. Brand The make of the bought article. E.g. Apple or Nike. In the case of updating a basket item within an existing basket, this field is ignored, while in the case of adding a basket item to an existing basket, this field is mandatory, but can be the empty string. Property1-5 Each of these 5 separate parameters can be used to submit additional information at your own wish. This information is also displayed to the publisher. Typical use cases is product data, which only Documentation on Basket Tracking Page 12

17 applies to a certain subset of products - e.g. in the case of clothing, you could submit here the size, colour, material, etc. of the sold product. Optional. RateMode The commission model you wish this article to be remunerated with. Can be Sale or Lead. Is only considered in cases when new articles are added to an existing basket. Optional. If absent, then the Rate-Mapping settings are applied. If RateMode is specified, RateNumber must be specified, too. RateNumber The rate Id of the commission model you wish this article to be remunerated with. Can be an integer > 0 and must refer to an existing rate of this ProgramId. Is only considered in cases when new articles are added to an existing basket. Optional. If absent, then the Rate-Mapping settings are applied. If RateNumber is specified, RateMode must be specified, too. Position The position of the basket item within the basket. If e.g. 2 separate basket items within the same basket have the same ArticleNumber (e.g. the same pair of shoes, but in different sizes), Position can be used to exactly specify, which of the articles shall be edited. Optional. If not specified, then in this example the first of the 2 BasketItems gets changed, the other remains unchanged. ItemRateMode Only considered if a new item is added to a basket, otherwise this column is ignored. The commission model you wish this article to be remunerated with. Can be Sale or Lead. If absent, then the Rate-Mapping settings are applied. If RateMode is specified, RateNumber must be specified, too. Optional. ItemRateNumber Only considered if a new item is added to a basket, otherwise this column is ignored. The rate Id of the commission model you wish this article to be remunerated with. Can be an integer > 0 and must refer to an existing rate of this ProgramId. If absent, then the Rate-Mapping settings are applied. If RateNumber is specified, RateMode must be specified, too. Optional. BasketItemCancellationReason If for some reason you wish to cancel one basket item, then please specify a reason for doing so. All basket items which have the BasketItemCancellationReason NotCancelled are used to calculate the commission for the basket. Possible other values are: FailedCreditCheck (e.g. if a mobile phone contract was sold but the customer s rating was not sufficient) SaleCanceledByCustomer (if the customer cancelled the order before it was sent out) ItemReturned (if he sends back a single item of the order) ItemOutOfStock (if the advertiser was unable to deliver the item) DuplicatedOrder (e.g. if some error occurred in a manual import) BreachOfCampaignTermsAndConditions (if the publisher didn t comply with the advertiser s rules) Other (if none of the above applies) Documentation on Basket Tracking Page 13

18 3.5.2 Examples A sample file containing all optional columns can be found here: CSV version XLS version A sample file with just the absolute minimum columns can be found here: CSV version XLS version 3.6 Import history Once an import has taken place, its results can be found beneath the import control. It displays a short summary, which tells you if the operation was successful or what errors or notices occurred during the import. For each upload in the history, you can download either the originally uploaded file or an export file with orders or basket items, which caused warnings or an export file with orders or basket items, which caused errors. This way you can separately download the orders or items, which were not processed successfully, in order to correct them and import them anew. Please note: elements of the import, which could not get executed (e.g. because an mandatory field was missing), are called errors, whereas elements, which got written successfully to our DB but were somewhat noteworthy (e.g. if unchanged records are imported), are called warnings. Please note: imports are available in the history for your inspection for a total duration of 30 days and then get removed from our system. 4. Rate Mapping When basket tracking has been activated for a program, rate mapping rules can be created for this program: instead of specifying the appropriate rate for each and every basket item over and over again, one can map a product category or article number to a certain rate. Rate mappings can not only be created based on category information, but also based on article number. If you wish to remunerate a certain product with a certain rate, regardless within which category this product currently is, then you can define the rate mapping based on the article number. This has priority over category mapping. Documentation on Basket Tracking Page 14

19 Whenever this program submits to us a basket with article number ABCD_000039, then this article (not the entire basket) gets commissioned with sale rate #3 (whose rate name is in this example Low Commission ). The whole ArticleNumber must match, partial matches or wildcards are not supported. In this example, all products within Women shall be remunerated with sale rate #1, except for the category Women > Coats & Jackets, to which sale rate #2 shall be applied instead. Whenever the category mapping gets checked, we proceed longest match first : An article in category Women > Coats & Jackets > Coats > Trenchcoats would get remunerated with sale rate #3, because the best matching category mapping is the one for category Women > Coats & Jackets > Coats. Articles coming with category Men > Shoes would get mapped to sale rate #2, because the best matching category mapping is the one for category Men. As soon as a program gets activated for basket tracking, we need a default rate mapping, which is applied whenever we don t have any more detailed directive which rate to remunerate. In this example, the default mapping is set to sale rate #1. Whenever a new basket item gets submitted to our system, the following hierarchy of checks is being used: if the parameters mode and ltype are specified explicitly, then this rate gets applied. Otherwise, if a rate mapping exists for this ArticleNumber, then this rate gets applied. Otherwise, if a rate mapping exists for this Category (or any of its parent categories), then this rate gets applied. Otherwise, the default rate mapping is used. Please note: the matching of the submitted category or ArticleNumber categories to the rate mappings is case insensitive. Also make sure that when submitting baskets via registersale calls, the URL-decoded product category looks excactly like the categories of the rate mapping. 5. Order web services Through the affilinet order web services you can continuously update orders or basket items fully automatedly. They cover the whole life cycle of orders: creation of new orders, updates of basket items and confirmation / cancellation of orders. This enables e.g. online shop software like Magento, xt:commerce, Demandware etc... to automatically update the orders in our platform in real time. Our order web services are part of our advertiser web services. The latest version of their documentation can be found in the developer portal in the HELP section. 6. FAQ Question When my program has been activated for basket tracking, do I have to change my implementation? Answer The registersale call can stay the way it is now. Activating your program for basket tracking means that you CAN send us baskets from then on, but you don't have to. However, your order export will get several additional columns. Refer to the chapter Order export / import for details. Documentation on Basket Tracking Page 15

20 If in my shopping process a voucher has been used, which reduced the whole shopping basket value (e.g. by 5 EUR), how do I transmit this information to affilinet? How do lead rates work in affilinet basket tracking? The fact that a voucher has been used, can be submitted with the vcode parameter in the tracking pixel. However, we do not change the price (and therefore the commission) on our side. If e.g. 3 products were bought, all with different commissions, the advertiser has to decide for himself, which SinglePrice to reduce due to the used voucher - we cannot take this decision for him, because it affects the publisher s commission. You can use lead rates for basket items, if you want. The commission of each lead rate is added to the publisher commission only once - no matter how many basket items it is applied to. Example: a basket contains 3 basket items. 1 (worth 10 EUR) gets commissioned with sale rate #2 (which is 5%), the other 2 get commissioned with lead rate #1 (which is 5 EUR). Then the publisher commission consists of 0,50 EUR for the sale rate and 5 EUR for the lead items - totalling to 5,50 EUR and not to 10,50 EUR. Background: several online retailers grant a certain lead commission for each shopping process - no matter how many articles have been bought or how expensive they were. 7. Best Practices A convenient way to use integrate the form in an iframe, but to avoid physically creating a.html file for that, is the integration via JavaScript. Here is an adapted version of the example in the section Tracking-Code : <html> <head></head> <body> <iframe id="affilinetiframe" name="affilinetiframe" style="position:absolute;left: px;width:0px;height:0px;border:0px;display:none"></iframe> 1 Please replace [*affilinet tracking domain] with the domain of the affilinet country you are working with: DE partners.webmasterplan.com UK being.successfultogether.co.uk FR clic.reussissonsensemble.fr ES web.epartner.es NL zijn.samenresultaat.nl Documentation on Basket Tracking Page 16

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