2010 Prudential - Davis Productivity Awards ALL

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1 Agency Nomination Number Nomination Type Number of Nominees Number of Nominees Invited to Ceremony "Individual" Nomination Name ", Work Unit or Partnership" or "' State Agency" Nomination Name Achievement Title AHCA Florida Center / Data Reporting Achieved 99.5% Currency Status for Patient Data Reporting Eliminated Unnecessary Government AHCA 4 Individual 1 2 Stephen Bradley Regulatory Burden Developed AHCA Laser Fiche Bank Deposit AHCA Laser Fiche Bank Deposit Documentation Documentation System Medicaid ARRA Stimulus Determination and AHCA Finance and Accounting ARRA Reconciliation Revamped Exceptional Claims Tracking AHCA Exceptional Claims Processing System AHCA Medicaid Accounts Receivable Unit Reduced Mail Cost Eliminated Paper Use in Patient Data AHCA Paperless System Collection Clinical Laboratory Proficiency Testing Review Improved and Updated Clinical Laboratory AHCA Proficiency Testing Review Developed Medicaid Health Information AHCA Medicaid Health Information Network Network and Patient Portal Reduced Printing Training Materials that can AHCA Field Operations Printing Reduction be Accessed Electronically Streamlined Annual Adverse Incident AHCA 25 Individual 1 2 Marie Kokol Reporting Requirements Developed Agency Employees Background AHCA Background Screening Renewal Screening Renewal Process Streamlined the Medicaid Health Plan AHCA Health Plan Contract Efficiencies Contracting Process Improved Procedures to Enhance Recoupment AHCA 35 Individual 1 2 Terri Dean of Medicaid Overpayments Developed Methodology for Process AHCA Special Projects and Process Improvement Unit Documentation and Improvement Focus on Home Health / Durable Medical AHCA Medicaid Program Integrity Fraud Task Force Equipment Fraud Managed Care Compliance Enhancement Enhanced Compliance Monitoring of Prepaid AHCA Mental Health Plans Award Category Total Amount of Award Award Location Notable Cash $300 Notable Cash $500 AHCA Cover Florida Health Care Access Program Developed and Implemented an Affordable Health Care Program for the Uninsured AHCA Medicaid Program Integrity Data Analysis Audits Coordinated/Directed Recovery of over $30 Million in Erroneously Paid Medicaid Dollars Developed and Obtained Passage of AHCA Regulatory Reduction Legislation Regulatory Reduction Legislation Developed Agency-wide Process to Combat AHCA Fraud Steering Committee Development Medicaid Fraud/Abuse Medicaid Organ Transplant Process Streamlined the Medicaid Organ Transplant AHCA Evaluation Reimbursement Process Internal IT Developer and Agency User Developed Agency IT User and IT Developer AHCA Training Programs In-house Training Curriculums 3/18/2010 1

2 Eliminated Vendor Contract Expense by AHCA Internal Virtual Private Network (VPN) Developing Internal VPN Solution Reduced IT Costs through Server Virtualization AHCA IT Virtualization Initiative Successfully Implemented Operating Procedure on Provider Recoupment and APD 4 Individual 1 0 Frank Houston Overpayment for Services Generated Over $2 Million Additional APD 6 Individual 1 2 Sue Holland Federal Revenue Distinguished Cash $750 Reduced Cost/Streamlined Systems for APD 7 Individual 1 2 Jo Ann Harper Inventory Control Improved Productivity and Workers' APD Worker's Compensation Cost Reduction Compensation Cost Demonstrated Efficiency of Strategy to APD Behavioral Services, Area 3 Office Improve Reporting Compliance APD 12 Individual 1 2 Kimberly M. Hatcher Reduced Cost for Outside Medical Services Conducted Statewide Campaign on APD Communications Office Employment of People with Disabilities Reduced Payment Error Rate from 18% to AWI Eligibility Support and Fraud Prevention Unit 2.7% Automated Outreach and Initial Engagement AWI Social Welfare Operations for Growing Program Developed Overpayment Calculation AWI 11 Individual 1 2 Sheridan Marie McNeel Worksheet for AWI Special Deputy Decisions Expanded Work Opportunity Tax Credit AWI Work Opportunity Tax Credit Automated Verification Process Notable Cash $300 Increased Regional Productivity and DACS Agriculture Interdiction Station 19 Operated Revenue Positive Notable Cash $300 Developed a Processor Assisted Program to DACS Customer Assisted Certification Program Certify Citrus Implemented Internal Retrofitting of 130' Deck DACS Oyster Reef Enhancement Barge DACS 17 Individual 1 2 Regina Cahoe Reduced Metered Postage Expense The Instrument (ICP), Throughput & Efficiency Improved Instrument (ICP), Throughput & DACS Efficiency Created Spanish Online Consumer Services A DACS Consumer Assistance Center Spanish to Z Resource Guide Constructed Emergency Response Task Force DACS Tate's Hell Staff Emergency Trailer Trailer Employee-Developed Material Efficient Access Increased Efficiency by Providing Mandatory DACS Training on Intranet Provided Mandatory Training on Intranet that DACS Efficient New Employee Training Increased Efficiency DBPR Alternative Dispute Resolution Reduced Investigative and Legal Costs Created a Model Process dor Administrative DBPR 4 Individual 1 2 Telisa Davis Case Submission Restaurant Plan Review Electronic Submittal DBPR Implemented Electronic Plan Review Submittals DBPR Division of Technology Single Licensing System Transition 3/18/2010 2

3 DBPR 10 Individual 1 2 Sharlene Slosar Performance DBPR 11 Individual 1 2 Larry Chatfield DBPR 12 Individual 1 2 Alan Lewis DBPR PMW Enforcement DBPR LicenseEase Configuration DBPR 18 Individual 1 2 Michael Whitehead DBPR 19 Individual 1 2 Frederick N. Fluty DBPR 20 Individual 1 2 Anthony W. Ganey DBPR Hotels and Restaurants Compliance DBPR 22 Individual 1 0 Thomas N. Coker DBPR 24 DBPR 25 DBPR 27 Reduced Investigative Costs by Streamlining Processes and Building Essential Bridges Automated Manual Processes While Learning Java Developed a New Procedure to More Efficiently Enforce Florida's Pari-Mutuel Rules and Statutes Automated Scripting Process for DBPR LicenseEase Configuration Requests Developed Tracking System To Reduce Travel Expenses Improved Administrative Case Management for 20 Years Provided Outstanding Customer Service for 22 Years Improved Administrative Case Process for Five Years Automated Mass Production of License Deficiency Letters Individual 1 2 Kathy Ott Performance Individual 1 2 Michelle Milnes Performance Individual 1 2 Bob Brandewie 34 Years of Service to the Children of Florida DBPR 35 Individual 1 2 Cheryl Biesky Performance Construction Industry Licensing Board Developed Streamlined, Electronic Meeting DBPR Automated Agenda Agendas Division of Regulation - Lead the State in Unlicensed Activity Proactive DBPR Investigative Office Enforcement DBPR 38 Individual 1 2 Dennis A. Miller Over 20 Years of Service DBPR 41 Individual 1 2 Lucile D. McBride Over 20 Years of Service DBPR 42 Individual 1 2 Kevin J. Scheen Over 20 Years of Service Notable Cash $200 Notable Cash $300 Notable Cash $300 Notable Cash $200 Eagle 3/18/2010 3

4 DBPR 43 Individual 1 2 Jill R. Blackman Over 20 Years of Service DCF Adult Protective Services - Vital Statistics DCF Florida State Hospital Staff Adult Protective Services Automated Death Certificate Project Steadfastly Reduced Number of Workers' Compensation Claims Implemented Florida's First Mental Health DCF Florida State Hospital K-9 Facility K-9 Program Notable Cash $700 Transition Displaced Disabled Adults into Cost DCF Evercare Transition Efficient Services Notable Cash $500 DCF Lease Costs Reduction Reduced Leased Costs DCF Pharmacy & Therapeutics Cost Containment Developed Cost Containment Brand to Generic Medication Protocol DCF ACCESS Food Stamp Quality Control #1 Food Stamp Quality Control Error Rate Nationwide DCF ACCESS Notice ReWrite Modernized Customer Notice Process DCF Resident Orientation Expanding and Improving Resident Orientation DCF ACCESS Periodic Eligibility Income Reporting Modernized Quarterly Income Reporting Requirements Streamlined Processes to Handle Telephone Calls and Conduct Customer Interviews for Public Assistance Benefits Eliminated Personal Identification Number (PIN) Lock Reduced On-call Costs in the Circuit's Child Abuse Prevention Budget Developed a Telephone Intake Unit for Circuit 8 DCF Quincy Telephone Improvement DCF Electronic Benefits Transfer Project Office DCF Circuit 1 On-Call Reduction DCF DCF Circuit 8 Intake Unit Notable Cash $300 Quail Roost Service Center Management DCF Volunteered Time/Effort to Open New Center Streamlined Awareness Process for Collecting DCF Pay Your Way Task Force Maintenance Fees Developed Intranet Tidbit Training and DCF Performance and Planning Archive Performance and Planning Telecommunications DCF Managed Communications Cost, Part 2 DCF Circuit 7 Family Safety Reduced Costs of Phone Service Eliminated Cost of Replacement Furniture for DCF 213 Individual 1 0 Ruth Ann Altenhof Storm-Damaged Agency Developed Statewide Automated Tracking DCF 223 Individual 1 2 Bill Goff System for Department Contracts Notable Cash $200 Created Disaster System for 2008 Louisiana DCF Buddy State Disaster Recovery Services Hurricane Victims DCF 229 Individual 1 2 John R. Doak Increased Federal Drawdown Funding Notable Cash $200 Reduced the Number of Land Lines throughout DCF Central Region Telecommunications the Region DCF Data Exchange Automation Developed a Stage File Automation Process Notable Cash $300 3/18/2010 4

5 Promoted Activities to Reduce Employees' DCF Project Green Carbon Reduction Carbon Footprint Created New ACCESS Monitoring and DCF 245 Individual 1 2 William Martinez Reporting Systems Notable Cash $400 Social Security Outreach, Access, and Developed Cost Saving Initiative to Expedite DCF Recovery Initiative Benefits Distinguished Cash $1,250 DCF Investigations Unit Accreditation Achieved Accreditation Status Reduced Permanency Timeframes by DCF Interstate Compact System Redesign Implementing Electronic Database Notable Cash $300 Adapted Internal Audit Management System DCF IIAMS Conversion for Statewide Use Distinguished Cash $1,250 DCF Dependency Case Managers' Retention Task Force Reduced Dependency Case Managers' Turnover DCF Telecommuting Guide Developed an Operational Guide for Telecommuters DCF Interview Unit Improved Completion of SNAP (Food Stamp) Interviews DCF Attendance Increased Consumer Attendance to Rehabilitation Services DCF Evidenced-Based Best Practice Implemented Evidenced - Based Practice in Vocational Services Developed a Training Program to Increase DCF Transition Unit Efficiency Developed and Implemented Training to DCF Identification of Trafficked Children Identify Child Trafficking Victims Reduced the Number of Children in Foster DCF Family In-home Recovery Support Care Notable Cash $300 Developed an Electronic Referral and DCF Referral Process Reporting Web-Based System Streamlined the Interviewing Process for DCF Lobby Phone Interviewing Lobby Traffic DCF SNAP Developed Notification System for Expedited Interviews Produced and Directed the Today! DCF 272 Individual 1 2 Andy Klaus Inspirational Video Improved Service Delivery for the ACCESS Eagle DCF Circuit Six ACCESS Management Program Helped Parents Accept Children Released DCF Lock Out Prevention from Juvenile Justice Restructured Information Processing in Food & DCF Food & Nutrition Process Nutrition Operations Increased Efficiency in Child and Adult DCF Child and Adult Protection Technology Protection Technology DCF Bilingual Translation Support Developed Streamlined Process for Language Translation Services DCF Intake Specialist Telecommuting Developed Telecommuting for Intake Specialist Staff Online Training Management System Broadened Access Collaboratively to Quality DCF Expansion Training/Management System Building Domestic Violence Investigation DCF Building Domestic Violence Expertise Expertise 3/18/2010 5

6 Increased Employee Safety in Department DCF Facilities Management Reference Guide Buildings DCF 286 Individual 1 2 Bradford Cote Developed Domestic Violence Database Improved Cost of Child Protective Investigator DCF Retention Turnover by $3.5 Million Notable Cash $300 Created Electronic Notification Process for DCF 290 Individual 1 2 Joe Letukas Facility Abuse Reports Maintained Above Average Performance for DCF 291 Individual 1 2 Ivonne Alemany Time Standards Notable Cash $200 Developed Batch Processing and Conversion DCF 292 Individual 1 2 Will Cummings of Scanned Referrals Implemented the Provider Funded Position Agreement with Medicaid Providers and DCF Provider Funded Position Reduced the Number of Staff Electronic Document Redaction and Transmittal Reduced Cost/Time to Redact and Provide DCF Records Improved Electronic Record Retention and DCF Sexually Violent Predator Program E- Distribution Standards DCF Caseload Management Reduce Number of Hours Spent Working on Non-interviewed Cases Reduced Backlog by Focusing on DCF Fundamentals First Fundamentals Consolidated Community and State Economic DCF Economic Self Sufficiency Impact Self Sufficiency Resources DCF Medicaid Only Workload Reduction Modernized Medicaid Only Review Requirements DCF Training Unit Supplemental Knowledge Expanded Trainee Knowledge of Policy and Procedures DCF Benefit Recovery Box Elimination Reduction of Case Records Storage DCF Navarre Case Transfer Process Implemented Case Transfer Process using Family Engagement Initiated and Developed the Substance Abuse DCF 319 Individual 1 2 Cathy Claud Child Welfare Network Notable Cash $300 Changed to Dedicated Long-distance Phone DCF 323 Individual 1 2 Mike Rogers Service Avoided Complex Medical Cost of the DCF Care Coordination Mentally Ill DCF Circuit 10 ACCESS Retention Initiative Reduced Turnover in ES I position by 65 % DCF Voice to Text Project Implemented System to Save Time and Increase Efficiency DCF Food Stamp Helping Hands Established Resources to Assist with Food Stamp Applications DCF Medicaid Concerns Resolved and Expedited Medicaid Issues DCF 332 Individual 1 0 Michael R. Crews Improved Traffic Compliance Streamlined Child Care Licensing Legal DCF Child Care Licensing Legal Staffing Staffing Process DCF Opa Locka Customer Service Reduced Calls to Customer Call Center Increased Efficiency of Commitment Increased Efficiency of Commitment DCF Proceedings Proceedings 3/18/2010 6

7 Reduced the Number of Children in Foster DCF Circuit 3 Foster Care Redesign Care Notable Cash $300 Reduced Cost for Paper Usage and Work DCF Circuit 10 Case Assignment Unit Hours Provided Disaster Relief During 2009 DEA Suwannee River Flooding Disaster Relief Suwannee River Flooding Implemented Senior Center Fixed Capital DEA Senior Center Fixed Capital Outlay Outlay Project DEA Dually Enrolled Transition Reduced Costs for Dually Enrolled Clients DEA Statewide Public Guardianship Office Saved $1.9 Million in Public Guardianship Offices DEP Oculus Pre-index Developed and Implemented Oculus Preindex Guidance Document DEP Water Resources Management Permitting Support Adapted/Implemented Paperless Systems Providing Notable Management, Public DEP 6 State 0 4 Florida Park Service - Southwest District Service, and Fiscal Accomplishments Stand Lands Lease Document Management Improved State Lands Lease Documentation DEP and Management Process DEP Permit Data Processing Improvement Streamlined the Permit Data Entry Process DEP Lignumvitae Green Reduced Carbon Footprint by Implementing Alternative Energy Source DEP Bureau of Design & Construction Developed Contracts Section Bid System Refinements Renovated Eight Overnight Cabins and DEP St. Joseph Cabins Renovation Attached Boardwalks Transformed Community Park into State Park DEP Chapman Gardens Gem DEP 21 Individual 1 2 Thomas H. Errair Designed and Repaired Park Structures Notable Cash $200 Developed Exotic Removal Project with DEP District 5 Invasive Exotic Plant Removal Several Agencies DEP District 2 FIRE Reduced Wildland Fuel Loads Creates Safer Parks DEP Vehicle Safety Rodeo Event Improvement Improved the Vehicle Safety Rodeo Event Efficiency Endangered Wolves/Panther Exhibits Developed Educational Red Wolves and DEP Development Florida Panther Exhibits Completed the Land Acquisition for Picayune DEP 30 Individual 1 2 Judy Warrick Strand Restoration Distinguished Cash $750 DEP 31 State 0 0 Increased Recreational and Public Awareness Staff and Friends of Oscar Scherer State Park of the Park DEP TEAM Hillsborough Developed Cyclical Maintenance Program DEP 33 Individual 1 2 Doug Watson Acquired FEMA Trailers For District 3 Parks Saint Sebastian Preserve Resource Increased Applied Resource Management DEP Management Prescribed Fire Notable Cash $300 Innovating Hazardous Waste Regulatory DEP 40 Individual 1 2 John White Processes Permit Forecasting Pre-filling Conference Streamlined the Permit Review Process Using DEP Permit Forecasting State Employee Practices Environmental DEP 42 Individual 1 0 Brian Snyder Stewardship 3/18/2010 7

8 DEP Air Program Permitting Streamlined Air Permitting Process to Expedite Permits Environmental Resource Permit Application Streamlined Permit Application Review DEP Distribution Distribution Process Created a to Save Money Removing DEP 45 Individual 1 2 Elizabeth Gandy Exotics Central District Public Records Requests DEP Fulfillment Enhanced Public Records Requests Fulfillment Expanded Electronic Filing System for Air DEP 49 Individual 1 0 Garry Kuberski Regulatory Information Improved Facility Compliance Rates through DEP Wastewater Compliance Assistance Education Adapted/Implemented Paperless System for DEP South District Waste Management Processing Correspondence Transferred Usable Equipment for Parks DEP An OSCAR Family Benefit Developed Pollutant Load Reduction DEP Watersheds' Total Maximum Daily Load Assessments for Florida's Waterbodies Innovative Approaches to Environmental and DEP 62 Individual 1 2 David Herbster Public Health Protection Disaster Debris Authorization Development Developed Automated Authorizations for Hurricane Debris Staging Areas DEP DEP 65 Individual 1 2 Stephanie Lalonde Administrative and Human Resources Excellence DEP 66 Individual 1 2 Caroline Shine Improving Air Quality in Central Florida Protecting Water and Public Health in Central DEP 67 Individual 1 2 Christianne Ferraro Florida Solid and Hazardous Waste Authorizations Developed Automated Paperless DEP Authorization Processing Workflow System Eliminated Heat Related Shutdowns of Mission DEP 72 Individual 1 2 Scott Hill Critical Equipment Developed Model for Contracting Information DEP Information Technology Contracting Technology Projects Conducted Prescribed Burning, Reduced DEP District 4 Fire - VIPER Backlog Fire-acres, Suppressed Wildfires Developed Online Training Course Catalog DEP Online Course Conversion for Department-wide Training Salary Overpayments Tracking Database Developed a New Salary Overpayments DFS Payroll Tracking Database Developed an On-line Annual Leave Payout DFS Online Annual Leave Payout History History System Criminal Justice Incentive Program Payroll Automated Eligibility for Criminal Justice DFS Incentive Program Payrolls Federally Mandated Health Insurance Subsidy Developed System for Federally Mandated DFS Health Insurance Subsidy DFS On-line Social Security Number Correction Implemented an On-line Social Security Number Correction System Notable Cash $300 3/18/2010 8

9 Developed a Defaulted Student Loan Match DFS Defaulted Student Loan Match Payroll System Developed Electronic Payment Process for DFS Electronic Payment Process State Financial Institutions Exposed Theft of Over $500,000 by DFS Office of Bureau of Investigation Insurance Agent Increased Federal Reimbursement Paid for DFS FEMA Reimbursement Hurricane Expenses DFS Auction Rate Securities Exam Returned $68 Million to Florida Investors Notable Cash $500 Reduced Total Liability Claims Cost in FY DFS Risk Management Claim Cost Reduction 08/09 Notable Cash $300 Developed Off-site Monitoring of Financial DFS 31 Individual 1 2 NancyRae Kjelgaard Stability -Florida Banks Notable Cash $300 Executed Pioneer Hurricane Mitigation Grant DFS My Safe Florida Home Program Exceeds Performance Expectations in DFS 33 Individual 1 2 Michael Ward Investigative Criminal Convictions Notable Cash $400 Enhanced Legal Case Track/Performance DFS 35 Individual 1 2 Julie Jones Measurement System Notable Cash $200 Viatical Sales Agreement Agent Prosecution Protecting Senior Consumers by Prosecuting DFS Unregistered Security Sales Developed Comprehensive Approach to DFS PEP Exposures to Blood Borne Pathogens Developed Fraud Outreach Help-line for DFS 42 Individual 1 2 Neptime Dieujuste Haitian Americans Consumer Services Field Office Consolidation DFS Consolidated Consumer Services Field Offices DFS 44 Individual 1 2 Maggie Gattrell Stopped Theft and Fraud by Insurance Agents Notable Cash $400 Division of Workers' Compensation, Bureau of Developed and Implemented Online Non- DFS 45 State 81 4 Compliance Compliance Referral Database Streamlined Boiler Inspections and Billing DFS Boiler Safety Section Process DFS 48 Individual 1 0 Phyllis Somerville Reduced Costs to Budget of Ft. Myers Office DFS 49 Individual 1 2 William Borah Unraveled a $3.1 Million Ponzi Scheme Developed Pre-Need Remittance DFS Pre-Need Remittance Management System Management System (PNRSystem) Achieved Law Enforcement Accreditation for the Division of Insurance Fraud in Less than DFS 52 Individual 1 2 Captain Bob Brongel One Year Created the Legal Department Environmental DFS 53 Individual 1 2 Regina Keenan Initiative Notable Cash $200 Streamlined Insurance License Application DFS Application Processing Enhancement Process Increased Number of Files Resolved to Protect DFS Legal Processing Unit Consumers Created Electronic Service of Process System DFS 66 Individual 1 2 Pam Edenfield for Lawsuits Notable Cash $300 DFS Wireless Communications Cost Efficiency Reduced Costs for Wireless Communications Computer Vendor Prioritization and Reduced Computer Vendor Costs and DFS Redirection Upgraded Essential Systems 3/18/2010 9

10 Joint Legal/Workers' Compensation Systematically Assuring Compliance with DFS Collections Workers' Compensation Laws Established Program for Division to use Fleet DFS 85 Individual 1 0 Karen Duehring Vehicles instead of Rental Cars DHSMV Troop G Training Streamlined In-Service Training Developed New Scanable Customer DHSMV Ask Survey Satisfaction Survey Implemented Online Report Viewing and DHSMV On-line Mainframe Report Viewing Mainframe Print Reduction Notable Cash $300 DHSMV Construction and Relocation Renovated Space to Sustain Customer Service DHSMV Server Virtualization Implemented Server Virtualization Solution Reducing Cost and Consolidating Resources Streamlined Utility, Phone and Lease Data DHSMV Utility Management Entry Developed and Implemented a New Cash DHSMV Cash Management Process Improvement Handling Process Florida Highway Patrol Computer Testing Tested Computers, Docks, and Stands for DHSMV Purchase Notable Cash $300 DHSMV Customer Service Center Letter Revision Improved Driver Status Notifications DHSMV Crash Data Sales Produced Raw Crash Data CD for Sale Improved Insurance Verification and Resultant DHSMV Verification of Insurance Automation Productivity DHSMV 34 Individual 1 2 Laura Rogers Automated Data Compilation Financial Responsibility Insurance Certification Automated and Streamlined Insurance DHSMV Automation Certification Reduced Facility Costs by Renegotiating Lease DHSMV Bureau of Real Estate Services Contracts Communication to Motor Vehicle Developed Process to Communicate DHSMV Dealers with Motor Vehicle Dealers Improved Accuracy of Driver Records Through DHSMV Core Audit Data Analysis DHSMV 42 Individual 1 0 Selita Rudd Used Existing Paper Supply to Reduce Costs DHSMV 45 Individual 1 2 Dee Dee Holley Improved Delivery Method of Required Forms Added Barcodes to Notices Resulting in DHSMV Lien Satisfaction Efficiencies DHSMV License Plate Enhancement Reduced Dimension of License Plates Notable Cash $300 DHSMV Public Information System Implementation Implemented a Statewide Public Information System DHSMV Dealer License Services Enhanced On-line Web Dealer License Services DHSMV Customer Queuing System Implementation Implemented Customer Queuing System in Driver License Offices Designed and Implemented Liability Insurance DHSMV Insurance Certificate Design Certification Form Implemented Changes to Driver License DHSMV High-Speed Scanning Project Document Scanning Process 3/18/

11 DHSMV DUI Law Summary Task Force Developed a DUI Law Summary for Judiciary DHSMV 60 Individual 1 2 Boyd Walden Eliminated Lien Satisfaction Letters DHSMV Florida Rider Training Quality Assurance Generated External Funding for Florida Rider Training Program Ignition Interlock Device Violation Process Developed a Database for Ignition Interlock DHSMV Violators DUI Curriculum Development and Training Developed Curriculum and Training for DUI DHSMV Programs Simplified Process to Assist Judges on Violator DHSMV Judicial Liaison Sanctions Developed On-line Site for Promotion DHSMV Promotion Process Improvement Registration and Resources Administrative Cost Recovery License Hearings Developed and Implemented Cost Recovery DHSMV Fees for Administrative Reviews DHSMV Motorist Software Upgrade Upgraded Motorist Software Statewide Notable Cash $300 Provided Volunteer Sworn Law Enforcement DHSMV Florida Highway Patrol Auxiliary Assistance Developed Program to Recycle Printer DHSMV 70 Individual 1 2 Larry Hardin Cartridges for Paper Enterprise Information Security Enhancement Implemented Unified Endpoint Protection and DHSMV Perimeter Firewall Enhancements DHSMV Regional Duty Officer Training Consolidation Consolidated and Implemented New Hire Duty Officer Training DHSMV 73 Individual 1 2 Joel Slanco Created Computer Software and Application Notable Cash $200 Developed Process for Increasing Retention in DHSMV Retention Improvement Key Positions Developed Contracts and Purchasing Card DHSMV 76 Individual 1 2 Gregory Bickford Database Developed Tracking System for Emergency DHSMV Emergency Office Closure Tracking Office Closures DHSMV 78 Individual 1 2 Billy Rankin Reduced Vehicle Expenses Streamlined Vehicle Installation and Trunk DHSMV Florida Highway Patrol Central Install Security Enhancements Reorganized the Florida Highway Patrol for DHSMV Florida Highway Patrol Reorganization Efficiency Temporary Operational Permit (TOP) Task Developed Quality Review Process for DHSMV Force Temporary Operational Permits Developed Electronic Checklist /Chronological DJJ Circuit 7 Unit 101 for Probation Installed Fiber Network Equipment to Replace DJJ 6 Individual 1 2 Lee Payne Outdated Wireless Network Planned, Developed, and Constructed an DJJ Building a Better Future Athletic/Education Course Developed an Educational Presentation on the DJJ 10 Individual 1 2 Charles R. Brock Dangers of Sexting Developed Automated Surveys to Streamline DJJ 15 Individual 1 2 Jennifer Bailey Workload Reduced Lost Time Claims by Utilizing DJJ 16 Individual 1 2 Lorna Jackson Alternate Duty Developed and Delivered Management DLA 1 Individual 1 2 John Pare Training Program for Attorney Managers Notable Cash $200 3/18/

12 Victims Legal Work Process Improvement Improved Legal Work Processes Relating to DLA Victims Adapted/Expanded New Employee DLA New Employee Orientation Online Orientation Online Notable Cash $500 Criminal Investigative Mayor's Mortgage Developed Criminal Investigative Task Force DLA Fraud Task Force to Combat Mortgage Fraud Human Resources New Employee Checklist Adapted/Expanded Human Resources New DLA Employee Automated Checklist Notable Cash $300 DLA DLA Swap Shop Developed OAG Swap Shop Stopped Price Gouging by a National DLA 11 Partnership 9 4 Price Gouging Task Force Gasoline Wholesaler Notable Cash $500 Adapted/Implemented Improved Business DLA Improved Processes for Citizen Services Processes for Citizen Services Notable Cash $300 Developed Website for Mortgage Fraud DLA Mortgage Fraud Website Consumer Awareness Developed Pharmaceutical Drug Diversion DLA Stone Cold Task Force Task Force On-line Personnel File Document Management On-line Personnel File Document Management DLA System System DLA Gang Strategy Website Developed Gang Strategy Awareness Website DLA Sunshine Training and Awareness Website Developed Government-in-the-Sunshine Training and Awareness Website Developed VICTRE System for Victims of Child DLA V.I.C.T.R.E. System Pornography Developed Comprehensive SafeFlorida DLA SafeFlorida Website Redesign Website to Increase Consumer Awareness Developed Rewards Program to Pay DLA Informants DLA Wireless Billing Automation Developed Wireless Billing System Obtained Significant Business Reforms and DLA Multistate Litigation Unit Recovered Nearly $37 Million Notable Cash $500 Attorney General's Mortgage Fraud Task Established a Task Force to Address DLA Force Mortgage-related Issues Notable Cash $500 Multi-agency Excess Casualty Insurance Recovered $20+ Million for Undisclosed DLA Investigative Commissions/Hidden Fees Notable Cash $300 Made Florida a Recognized Leader in Antitrust DLA 37 Individual 1 2 Patricia Conners Enforcement Returned Millions to Consumers from Improper DLA Countrywide Home Loans Home Loans Outstanding Cash $2,250 Stopped Negative Option Sales from DLA 40 Individual 1 2 Tina Furlow Publishers, Saving Millions Notable Cash $200 DLA 41 Individual 1 2 Joe Gentili Stopped Massive Consumer Debt Relief Scam Reduced Paper Usage and Postage Costs by Implementing Two-Sided Photocopying DLA Legal Document Copying Procedures Expanded Electronic Legal Discovery Process DLA Children's Legal Services to Entire Office Streamlined Communication by Implementing DLA 44 Individual 1 0 Beth Simone Paperless Case Updates Outstanding Cash $1,750 3/18/