Installing, Configuring and Administering Microsoft Windows

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1 Unit 21: Installing, Configuring and Administering Microsoft Windows Learning Outcomes A candidate following a programme of learning leading to this unit will be able to: Perform and troubleshoot an attended installation of Windows Perform and troubleshoot an unattended installation of Windows Upgrade from a previous version of Windows Perform post-installation updates and product activation Troubleshoot failed installations Monitor, manage, and troubleshoot access to files and folders Manage and troubleshoot access to shared folders Connect to local and network print devices Configure and manage file systems Manage and troubleshoot access to and synchronisation of offline files Implement, manage, and troubleshoot disk devices Implement, manage, and troubleshoot display devices Configure Advanced Configuration Power Interface (ACPI) Implement, manage, and troubleshoot input and output (I/O) devices Manage and troubleshoot drivers and driver signing Monitor and configure multiprocessor computers Monitor, optimise, and troubleshoot performance of the Windows desktop Manage, monitor, and optimise system performance for mobile users Restore and back up the operating system, System State data, and user data Configure and manage user profiles and desktop settings Configure support for multiple languages or multiple locations Manage applications by using Windows Installer packages Configure and troubleshoot the TCP/IP protocol Connect to computers by using dial-up networking Connect to resources by using Internet Explorer OCR Level 3 Certificate/Diploma for IT Professionals 143

2 Configure, manage, and implement Internet Information Services (IIS) Remote Desktop and Remote Assistance an Internet Connection Firewall (ICF) Encrypting File System (EFS) a security configuration and local security policy local user and group accounts Internet Explorer security settings. NB Before starting this unit please refer to the Vendor website for available examinations, up-to-date examination specifications and availability. 144 OCR Level 3 Certificate/Diploma for IT Professionals

3 Unit Content: Installing, Configuring and Administering Microsoft Windows 1 Perform and troubleshoot an attended installation of Windows 2 Perform and troubleshoot an unattended installation of Windows 3 Upgrade from a previous version of Windows to Windows 4 Perform post-installation updates and product activation 5 Troubleshoot failed installations 6 Monitor, manage, and troubleshoot access to files and folders Install Windows using a local CDROM or network shared copy of the setup files Install Windows by using Remote Installation Services (RIS) Install Windows by using the System Preparation Tool Create unattended answer files by using Setup Manager to automate the installation of Windows Prepare a computer to meet upgrade requirements Migrate existing user environments to a new installation Apply security updates appropriately and activate Windows using appropriate product key(s) Investigate and analyse the reasons for installation failure file compression Control access to files and folders by using permissions Optimise access to files and folders 7 Manage and troubleshoot access to shared Create and remove shared folders folders Control access to shared folders by using permissions Manage and troubleshoot Web server resources 8 Connect to local and network print devices Manage printers and print jobs Control access to printers by using permissions Connect to an Internet printer Connect to a local print device 9 Configure and manage file systems Convert from one file system to another file system Configure NTFS, FAT32, or FAT file systems Configure files for offline use 10 Manage and troubleshoot access to and synchronisation of offline files Troubleshoot errors in utilising offline files and folders OCR Level 3 Certificate/Diploma for IT Professionals 145

4 11 Implement, manage, and troubleshoot disk devices 12 Implement, manage, and troubleshoot display devices 13 Configure Advanced Configuration Power Interface (ACPI) 14 Implement, manage, and troubleshoot input and output (I/O) devices 15 Manage and troubleshoot drivers and driver signing 16 Monitor and configure multiprocessor computers 17 Monitor, optimise, and troubleshoot performance of the Windows XP Professional desktop 18 Manage, monitor, and optimise system performance for mobile users Install, configure, and manage DVD and CD- ROM devices Monitor and configure disks Monitor, configure, and troubleshoot volumes Monitor and configure removable media, such as tape devices Configure multiple-display support Install, configure, and troubleshoot a video adapter Implement hibernation, power schemes and UPS settings Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader Monitor, configure, and troubleshoot multimedia hardware, such as cameras Install, configure, and manage modems Install, configure, and manage Infrared Data Association (IrDA) devices Install, configure, and manage wireless devices Install, configure, and manage USB devices Install, configure, and manage hand held devices Install, configure, and manage network adapters Update and replace drivers Install drivers securely Utilise tools such as Task Manager to configure and optimise multiprocessor systems Optimise and troubleshoot memory performance Optimise and troubleshoot processor utilization Optimise and troubleshoot disk performance Optimise and troubleshoot application performance Scheduled Tasks Configure power options for maximising mobile performance and battery life Configure Operating System options to optimise system performance 146 OCR Level 3 Certificate/Diploma for IT Professionals

5 19 Restore and back up the operating system, System State data, and user data 20 Configure and manage user profiles and desktop settings 21 Configure support for multiple languages or multiple locations 22 Manage applications by using Windows Installer packages 23 Configure and troubleshoot the TCP/IP protocol 24 Connect to computers by using dial-up networking 25 Connect to resources by using Internet Explorer 26 Configure, manage, and implement Internet Information Services (IIS) 27 Configure, manage, and troubleshoot Remote Desktop and Remote Assistance 28 Configure, manage, and troubleshoot an Internet Connection Firewall (ICF) Recover System State data and user data by using Windows Backup Troubleshoot system restoration by starting in safe mode Recover System State data and user data by using the Recovery console Plan, develop and disseminate desktop and other settings to create and utilise a user profile Enable multiple-language support Configure multiple-language support for users Configure local settings Configure Windows for multiple locations Install and configure application components by making effective use of options within MSI files Enable network access via configuring TCP/IP and subnet addressing, manual and automatic Diagnose errors among common TCP/IP settings Connect to computers by using a virtual private network (VPN) connection Create a dial-up connection to connect to a remote access server Connect to the Internet by using dial-up networking Configure and troubleshoot Internet Connection Sharing (ICS) Configure Internet Explorer settings Configure Internet Explorer connections including dial up and proxy server internetwork access methods Install and configure settings on a web server Implement access to web pages on a web server Configure third party access from a remote computer Configure access to a remote third party computer Configure ICF for use on a network connection Configure settings to allow and exclude traffic appropriately OCR Level 3 Certificate/Diploma for IT Professionals 147

6 29 Configure, manage, and troubleshoot Encrypting File System (EFS) 30 Configure, manage, and troubleshoot a security configuration and local security policy 31 Configure, manage, and troubleshoot local user and group accounts 32 Configure, manage, and troubleshoot Internet Explorer security settings Configure EFS to ensure security of sensitive files and folders Configure a data recovery agent Configure and apply low, medium and high security templates Customise a security template for a given purpose auditing account settings account policy user and group rights Troubleshoot cache credentials Configure security settings Configure customised Internet Zones settings Configure privacy settings Assessment This unit will be assessed by an on-line Microsoft set examination Installing, Configuring and Administering Microsoft Windows. Notes for Tutors The knowledge and understanding within this unit is complementary to Unit 19: Managing and Maintaining a Microsoft Windows Server Environment and relates to Unit 20 Implementing, Managing and Maintaining a Microsoft Windows Server Network Infrastructure. This unit may be delivered stand alone by using the Microsoft Official Curriculum For students wishing to do all the Microsoft units this will complement Units 19 and 20. For students wishing to do all the Microsoft units they may wish to complete both unit 19 and unit 20 before attempting the three Microsoft examinations as the knowledge required for all three units is complementary and will improve chances of success in most cases. Developments in software by Microsoft present centres with the option to choose one from a number of examinations. Please check the Microsoft website to ensure the validity of content and examination being taken. 148 OCR Level 3 Certificate/Diploma for IT Professionals

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