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2 The Implementation Plan below outlines the transition process between your company and Redback. The aim is to establish Redback as your preferred conferencing provider whilst ensuring a seamless migration. Week 1 Week 2 Week 3+4 Month 2 Month 3 Ongoing TASK Account Setup Form Change of Provider Moderator Welcome Administrator Welcome Billing Contact Welcome Follow Up Calls to Moderators Wallet Cards to arrive Moderator Introducing Moderator Schedule Training Third Time er Incentives Satisfaction Surveys Quarterly Reviews RESPONSIBILITY + You + CC to You + You + You

3 The administrator is required to complete the Account Setup Form below. Once completed, all conferencing users will then be registered and provisioned. Organisation Details Organisation Name: Organisation Address: Industry Type: Industry Vertical: Administrator Details An administrator is the person who has the authority to see the usage details of all the moderators, possibly check and approve the invoice accuracy and can even add, edit or delete moderators. Administrator Name: Administrator Position Title: Administrator Contact Number: Administrator Address: Administrator Address: Billing Contact Details This is where monthly invoices are ed and may or may not be the same as the administrator Billing Contact Name: Billing Contact Position Title: Billing Contact Number: Billing Contact Address: Billing Contact Address: Moderator Details All moderators added will receive an detailing access codes, followed by a hard copy pack in the post Cost Centre Moderator Name Moderator Moderator Contact Moderator Position State Additional Comments

4 Change of Provider While moderators are being registered the following Change of Provider will be sent to the administrator. The idea is for this to be sent internally to all conferencing users. As well as introducing Redback internally this also: Defines the cutoff date Outlines the next steps and expectations Ensures a smooth transition process Staff / Moderators, We have chosen a new supplier, Redback Conferencing for our Audio and Web Conferencing. Redback provides a superior service which will better meet our needs, provides additional features we require and deliver free web conferencing with our teleconferences. You will be receiving the following very shortly to help you get started. An with your individual user information (each user has a unique Moderator and Participant Pass Code enabling you to host telephone and web conferences). Keep this somewhere safe. A plastic conferencing wallet card with your individual user information Information regarding online tutorials, online support resources, Redback Support contact information A phone call from Redback Conferencing to assist Several how to s to help get you started The online training sessions are complimentary training tutorials please take time to participate in these sessions to familiarise yourself with the new telephone and web conferencing services. Our existing teleconferencing service will be disabled on XX/XX/XXX. Please ensure all new teleconferences are scheduled with your new codes once they are received. The contact phone number for Redback is and our Account Manager is XXXX XXXXXXXX. We appreciate your assistance and support in helping us make this a smooth and seamless transition. Happy Conferencing! Account Administrator

5 Moderator Welcome Once registered, all moderators will receive an containing their dial in numbers and pass codes. This will be sent by Once this is received, all moderators will receive a courtesy call from their Account Manager. Attention: XXX Conferencing Welcome to Redback Conferencing Thank you for choosing Redback Conferencing! Your Teleconferencing, Web Conferencing and Videoconferencing services are ready for your immediate use. You can now host conferences with up to 50 people whenever you like there are no restrictions on the day or time and the services are available 24/7. You can reserve a conference with more than 50 participants by contacting the Redback Client Service team or your Account Manager at your convenience. Teleconference / Web Conference Moderator Code: XXXXXXX Teleconference / Web Conference Participant Code: XXXXXXX Teleconference Toll Free Dial In Number: Teleconference Local Dial In Number: (02) Web Conference URL: For your convenience, a permanent Wallet Card containing the information above has been mailed out to you and should arrive within 7 days. TO TELECONFERENCE: Instantly with anyone in the world at any time 1) Dial the Teleconferencing Number, enter the Moderator Pass Code and press hash. 2) Provide your participants with the appropriate Dial In Number & Participant Pass Code. 3) You will now connect with your participants TO WEB CONFERENCE: Share and collaborate with your own online workspace 1) Go to 2) Select your role Moderator or Participant 3) Enter your Pass Code corresponding to that role 4) Select Start the web conference MANAGEMENT PORTAL: Modify your account settings, verify invoices and run reports at your convenience To access the Account Management Portal, simply follow the instructions below: 1) Go to 2) Enter your user ID: abc@xxx.edu.au 3) Enter your password: XXXX

6 Administrator + Billing Welcome Once all moderators are registered, all administrators and billing contacts will receive an containing details on how to access the Account Management Portal (AMP). This will be sent by support@redbackconferencing.com.au. Welcome to Redback Conferencing Your account has been set up; the Moderators have all been provisioned and have received their conferencing codes and information via . All Teleconferencing and Web Conferencing services are ready for your organisation's immediate use. As the conferencing programs Administrator you have the ability to: Welcome to Redback Conferencing Billing Contact Welcome Thank you for choosing Redback Conferencing! Your organisation s Add, delete and edit moderators and departments Teleconferencing at your convenience and Web Conferencing services are ready for View all moderator details once they have been immediate provisioned use. As the Conferencing program s Billing Contact, you View and download all conference call detail reports have access to our Account Management Portal. Verify invoices The portal will enable you to verify our invoices, see the charges for all You can access this information by visiting our Account Management conferences by Location, Department, Cost Centre, Billing Reference Portal. code or by individual Conference Moderator. In addition, you will also be able to add, delete or change conferencing users. Please find instructions to access the Account Management Portal below: 1) Click here 2) Enter the following details: Accessing the Account Management Portal er ID: XXXXXX 1) Go to the Redback Conferencing website at Password: XXXXXX 3) Select the required task from the menu bar 2) Click the MANAGE YOUR ACCOUNT Button 3) Enter your address and your unique password For your convenience, you may change this system generated password 4) Select the required task from the menu bar at any time. Please use the following information when accessing the Account You will receive a monthly invoice containing a general summary of your Management Portal: usage. e our online Account Management Portal to validate your invoice and view line by line call details. er ID: XXXXXX Please feel free to contact Customer Support on Password: the details XXXXXX below they are there to help! For your convenience, you may change this system generated Support By Phone: (02) or password 416 at anytime. For New Zealand: support@redbackconferencing.com.au CUSTOMER SUPPORT: By Phone: (02) or support@redbackconferencing.com.au Administrator Welcome

7 Hard Copy Welcome Packs All moderators will receive a Welcome Pack in the post. This will include a Wallet Card detailing access numbers, pass codes and moderator commands.

8 #1 Introducing Your Account Manager Once registered, all moderators will receive a series of five s to help them get started.

9 #2 + #3 Tips and Tricks #2 #3

10 #4 + #5 Tips and Tricks #4 #5

11 Get your staff up and running with Redback s Weekly Online Training Sessions. These sessions are complimentary and are held on Mondays at 11:00 am and Thursdays at 3:00 pm Eastern Standard Time. To register for training, please visit our website: Hi Sara, Your Training Details Audio and Web Conferencing Basics Thanks for registering for the upcoming training session, "Audio and Web Conferencing Basics." This session will provide you with all the skills to start Teleconferencing and Web Conferencing immediately! Session: Audio and Web Conferencing Basics Date and Time: Monday 16 th April at 11:00 am Joining the session is easy, simply follow the 6 steps below: 1. Go to 2. Select I am the Participant 3. Enter the Pass Code XXXXXX 4. Enter your Full Name 5. Dial on your telephone 6. Enter the Pass Code XXXXXX followed by the # key Looking forward to seeing you there!

12 We re happy, if you re happy. Once your organisation has been using the Redback service for over three months, a tailored satisfaction survey can be designed to assess the following: The level of satisfaction with the Redback service The services your moderators currently use The services your moderators would like to know more about

13 P: E: W: Like Follow Join = be inspired!