Insurance Solutions

Transcription

1 Inurance Solution

2 Agenda Buine Value Solution Overview Capabilitie Cutomer Succe Storie Inurance Product in Nut Shell

3 Buine Value Cutomer Buine Value Achieved through Winure Increae Efficiency Increae Quality Improve Tranparency Increae Agility

4 Buine Value Inurance Ue Cae Policy Adminitration Effective Rating Engine (Tariff Management) Quick Product Deployment-Time2Market Pro-active market penetration Strong Sale Channel Development Sompo i the larget profitable company ince 2004 Liberty increaed total premium production by 400 % Cardif increaed total premium production by 300 %

5 Buine Value Inurance Ue Cae - Claim Management Increae cliam proceing rate Integrating claim document into the procee Conitent claim handling Real-time viibility into claim tatu enuring deadline are met Efficient Cot & Fraud Management Liberty Turkey run their complete claim management proce on our Inurance olution Ray Inurance (VIG) increaed the claim proceing rate by 30% Reduce expene and claim payment with our Inurance olution.

6 Buine Value Buine Ue Cae Cae Management (E-BPM) Empowering the cae participant Enabling collaboration between cae participant Monitor & react to cae relevant event Enure Complaincy & tranparency Identify cae reolution pattern and learn from them All cae participant have acce to all information related to a cae Improved ability to olve cutomer querie Improved cae deciion making with monitoring and alerting

7 SFS at a Glance Agenda 11 Inurance Companie in Turkey, 1 in Azerbaijan, 1 in India Cutomer Solution 8 of them Multinational Inurance Companie > 5,000 Broker & Agent, 6 Bank, Airway, Travel Agencie Buine Value Communication Framework for 22 Inurance Companie Solution Overview Capabilitie Enterprie Inurance Solution SOA, WEB, Mobile, CRM, BPM Vertical & Horizontal Software Component Cutomer Succe Storie Innovative Service Network & Integration Framework Inet 5 Financial & Payment Solution Integrated with Bank Inurance Product in Nut Shell AIG MEMSA & Norwich Union The Bet Solution Succe & Award Microoft The Bet Project Selected for ECGC Inurance / India & Pilot Project for AXA Gulf One of the Firt 15 Bigget Vertical Software Company (Interpro) - Strictly Confidential -

8 Solution Overview Enterprie Solution of WinSure Horizontal Segment Component EcoSytem Management (Cuto) Contract Management (Contract+) Enterprie Buine Proce Management ( EBPM+) Call/Contact Center Management (EBPM+) Integration Framework under ESB (Inet) Inurance Vertical Segment Component Claim Relationhip Management (WinSure Claim+) Reinurance Management (WinSure Reinurance+) Executive Management Sytem & BI (WinSure Execuy) MultiChannel Management (WinSure EChannel+) Marketing Mix Deigner (WinSure Deigner+) General Ledger ( GL) AR/AP Management (AR/AP+) Enterprie Spend Management (Winpend) Payment Integrator ( PayNet) Operational & BI Cockpit ( Monitor) PreSale Management (PreSale) SFS Portal Knowledge Management (Strador) Our Kernel with Enterprie BRM (Providing component all kind of technologie)

9 Solution Overview

10 Solution Overview

14 SFS at a Glance Agenda 11 Inurance Companie in Turkey, 1 in Azerbaijan, 1 in India Cutomer Solution 8 of them Multinational Inurance Companie > 5,000 Broker & Agent, 6 Bank, Airway, Travel Agencie Buine Value Communication Framework for 22 Inurance Companie Solution Overview Capabilitie Enterprie Inurance Solution SOA, WEB, Mobile, CRM, BPM Vertical & Horizontal Software Component Cutomer Succe Storie Innovative Service Network & Integration Framework Inet 5 Inurance Product in Nut Shell Financial & Payment Solution Integrated with Bank AIG MEMSA & Norwich Union The Bet Solution Succe & Award Microoft The Bet Project Selected for ECGC Inurance / India & Pilot Project for AXA Gulf One of the Firt 15 Bigget Vertical Software Company (Interpro) - Strictly Confidential -

15 Rule Baed Structure - Implement What You Think Agile - Time To Market Advantage No Programming Apply At All Channel Flexible Support All Kind Of Strategie, All Line Secure - Marketing Mix Stay with the company Documentable Marketing mix & trategie Manageable Eay change management Diviion of Work Cutomer : Improving Strategy & Marketing Mix Improving deign & component, R&D Service & Implementation Partner : Keeping the ervice level high

16 Support Dynamic Pricing Model & Strategie Ready for All Level Of Information & SubModel A SAMPLE OF DYNAMIC PRICING MODEL SUPPORTED BY WinSure Deigner+

17 Tailor Made Strategie Specific to Different Target Market Bringing the world of inurance & marketing together

18 General Product Advantage

19 EBPM Centric with Vertical CRM Capabilitie For Your MultiEquipment, Multivendor Baed Digital CRM Strategie

20 All Kind of Sophiticated EBPM Feature To create a real-time enterprie

21 Full Enterprie Service Bu Architecture Framework Integrated SOA Baed Service Authenticate Secure Communication Receive & Send Scheduler Log Receive & Send in different method from different reource, to different detination Receive or Deliver data by it own cheduler Log the original & tranformed data inet Fram ework Tranform & Migration Control Tranform cheme & convert data if the received data are in different tructure Check error & integrate to Winure if no error (Validate agent permit etc.) Diplay & Replay Optional Check commiion Optional Reconciliation Manage Claify with error type, elect & reget them from reource or correct, report inet can check the policie commiion amount Check the reource and reconciliate if needed Manage all type of interaction in one integration framework covering two way integration.

22 Straight Through Proceing Intelligent Sale Decreaing Head Count & Increaing Cutomer Service INTELLIGENT COMMUNICATION Intelligent Viibility & Flow Intelligent Claue Attachment Intelligent Preprepared Text Intelligent Rik Selection Intelligent Lit Realtime Agencie (All Line) Realtime Cutomer (Marine) Sophiticated Banc Inurance Innovative Alternative Ditribution Channel

23 Performance Analyi & Monitoring Automatic Proce Through Performance Indicator 23 Different Role & Hierarchie Performance & All Level Of Information Baed on Different Segment Monitor Viion Delivering all information through all kind of interface for all Ecoytem Member Ue SFS General Ledger or SAP or Other - SFS Winure will create all automatic voucher Support Local & International Inurance Accounting (Check from Charti, Liberty, BNP Pariba, VIG )

24 Meauring & Reporting And Realtime Improvement Through Meaurement Channel Group Profitability Realtime Pricing through Cutomer Profitability Channel Profitability Realtime Servicing & Colouring of Claim File Through Cutomer Profitability Minor Line Profitability Policy Profitabilit y Major Line Profitability Rik Selection According To Cutomer Profitability At Propoal / Endorement Propoal / Renewal Preparation Stage Cutomer Profitability Realtime Dicounting & Incentive Through Channel Profitability Realtime Commiion Calculation Through Channel Profitability BI Cube For Profitability

26 Cutomer Storie 10 Inurance Companie in Turkey, 1 in India Cutomer 8 of them Multinational Inurance Companie > 5,000 Broker & Agent, 6 Bank, Airway, Travel Agencie Communication Framework for 22 Inurance Companie Enterprie Inurance Solution SOA, WEB, Mobile, CRM, BPM Solution Vertical & Horizontal Software Component Innovative Service Network & Integration Framework Inet Financial & Payment Solution Integrated with Bank AIG MEMSA The Bet Solution Succe & Award Microoft The Bet Project Selected for ECGC Inurance / India & Pilot Project for AXA Gulf One of the Firt 15 Bigget Vertical Software Company (Interpol)

27 Cutomer Storie AIG Standard Report & Claim Proce Speed up invoice adminitration Increaed aving by reducing expene and claim payment and increaed productivity, thank to conitent handling of all claim, e.g. alert ent automatically when iue or bottleneck are detected Global AIG Standard Early Warning Report Standard Report-CL 106, MOR, OGIS 85, OPI Major minor line and cla peril code

28 Cutomer Storie Integration with AIG Sale Partner (Bank and Alternative Ditribution Channel ) Speed up invoice adminitration Bank Channel HSBC Alternative Ditribution Channel Turkih Airline Pegau Amadeu IDO Electroworld Teknoa Dream

29 Cutomer Succe Story Claim proce improvement Speed up invoice adminitration Up to 60 percent more claim to be proceed Winure E-BPM automate buine procee in the credit card department, reduce cutomer repone time to reach higher cutomer atifaction.

30 Cutomer Succe Story Automating procee in premium production Speed up invoice adminitration Cardif increaed total premium production by 300 % Full integration on Bancaurance All TEB & Forti Branche

31 Cae Study Speed up invoice adminitration Cae Study Supply and Implementation of Integrated Inurance Management Sytem

32 Cae Study HSBC engage itelf in all clae of general inurance & Life Inurance. It buine dealing are tailored to meet the need of it eteemed client. The Company tranact all type of inurance policie, of which few are lited: Motor, Fire, Marine, Hull and Cargo,,Workmen' Compenation, Peronal & Group Accident, Money, Fidelity Guarantee, Burglary Speed and Houe up invoice Breaking, adminitration Plate Gla, Liability, Dometic Package, Engineering, Computer All rik and other., Group Life, Group Medical, Credit Life, Individual Life, Family Medical, etc. Number of etimated Head uer / Department Office Branche Total Management Underwriting Claim Re-inurance Marketing/Production Finance Adminitration IT Total

33 Cae Study The propoed olution hould be a total Management Information Sytem olution to cover the operation of the companie. Integrated module hould houe the following module: Non-Life Underwriting Claim Reinurance Individual Life Unit Linked product Annuity Plan Term Plan Group Life Underwriting Claim Reinurance Marketing Management Sytem Cutomer Databae Marketing Campaign Planning & Scheduling Production Evaluation & Analyi Group Medical Underwriting Claim Reinurance Speed up invoice adminitration Financial Management Sytem General Ledger Account Receivable Account Payable Banking Baic Invetment Ledger Other Buine Intelligence Analyi tool A if cenario analyi Graphical repreentation of MIS Portfolio Analyi baed on variou line a per market practice Document Management Sytem Cutomer Relation Management Sytem Online module for Corporate & Broker/Agent. Tender Module Fleet Management

34 Cae Study Speed up invoice adminitration

41 Inurance Product in Nuthell Speed up invoice adminitration

42 Inurance Product in Nuthell Speed up invoice adminitration Common Inurance Product

44 Inurance Product in Nuthell StraMar Inurance Multi Channel Sale Marketing StraMar Inurance, ha been developed a an Operational CRM ytem for inurance enterprie. StraMar provide a unity for the ecoytem of inurance companie. Speed up invoice adminitration StraMar E-Commerce E-Commerce / E-Buine Sytem Thi product that allow online commerce and exit within the cutomer management (CRM) ytem. StraDor Corporate Information Management Sytem Corporate Information Management Sytem StraDor i one of the latet generation product. The "Information Management" concept within the Cutomer Relation Management dicipline i baed on the principle that document preenting the information created within the intitution hould be available for the intitution unit to ue during operation procee.

45 Inurance Product in Nuthell WinFinancial Financial Management Sytem WinFinancial i a functional, flexible olution that operate with multiple currencie and language, where each component can be defined baed on uer preference, can create conolidated report by aociating multiple companie' accounting department and upport international accounting rule. WinSpend Corporate Expenditure Management Speed up invoice adminitration WinSpend i a Corporate Expenditure Management ytem developed with a flexible and parametric tructure to adapt to each enterprie' logitic tructure and operational need. StraDor Corporate Information Management Sytem Corporate Information Management Sytem StraDor i one of the latet generation product. The "Information Management" concept within the Cutomer Relation Management dicipline i baed on the principle that document preenting the information created within the intitution hould be available for the intitution unit to ue during operation procee.

46 Inurance Product in Nuthell E-BPM (Electronic Buine Procee Management) E-BPM i a platform that provide a front office, central office and ervice which etablih all buine procee of inurance companie (ale, ervice, central office etc.) and the intercommunication of thee procee. Thi platform eliminate the need for ing within the intitution. Winure Agent Inurance Agency Central Automation Sytem Speed up invoice adminitration Winure Agent i a CRM-baed back office olution deigned for inurance agencie. Thi i a fully integrated inurance olution that include cutomer management, channel management, contract management, debtor/creditor account, reinurance management (for reinurance brokerage) a well a integration product uch a IVR, CRM, Bank Integrator, Datawarehoue integrator and the GL Integrator.

47 Inurance Product in Nuthell Speed up invoice adminitration Elementary Inurance

48 Inurance Product in Nuthell

49 Inurance Product in Nuthell Winure Elementer Latet Technology Elementary Inurance Platform Winure Elementer Inurance platform i one of the rare back office and front office integrated complete inurance oftware ytem in the world where inurance intitution can work jointly with their unit, channel, cutomer and ervice provider and that embrace the Cutomer Relation Management principle. Thi oftware ha been deigned to direct Speed the inurance up invoice intitution' adminitration current and new trategie and help implement the change rapidly and healthily when your trategy change.

50 Inurance Product in Nuthell Speed up invoice adminitration Penion

52 Inurance Product in Nuthell Winure Penion Joint Sale and Service Management for Penion Companie Winure Penion i a ytem that allow the preparation of a penion contract, the preparation of principle related to tracking contribution payment to an account created by the company and accumulated amount in the account being paid to claimant and other right and obligation of Speed up invoice adminitration partie, and the etablihment of a group penion contract with the participant in form of a peronal penion contract or baed on an employment relation or with an organization on behalf of the participant.

53 Inurance Product in Nuthell Speed up invoice adminitration Life Inurance

55 Inurance Product in Nuthell Winure Life Joint Sale and Service Management for Life Inurance Companie Speed up invoice adminitration Winure Life i a ytem that inure againt the poibility of individual paing within a particular period of time or under the condition and ituation tated in the contract or the poibility of thi peron living beyond the period determined in the contract or both poibilitie and include tracking of the compenation proce to each beneficiary or the inured party in the cae of rik realization.

56 Inurance Product in Nuthell Speed up invoice adminitration Health Inurance

58 Inurance Product in Nuthell Winure Health Joint Sale and Service Management for Health Companie Speed up invoice adminitration Winure Health i the ytem that cover the propoal and policy compenation procee of product coniting of plan prepared to cover the health expene of the inured party in cae of illne or accident.

59 Inurance Product in Nuthell Speed up invoice adminitration Inurance Network Sytem

61 Inurance Product in Nuthell INET Inurance Network Speed up invoice adminitration Inet i the inurance network that etablihe integration and cooperation between inurance enterprie.

62 Inurance Product in Nuthell Speed up invoice adminitration Agency Sytem

64 Inurance Product in Nuthell Winure Agent Inurance Agency Central Automation Sytem Speed up invoice adminitration Winure Agent i a CRM-baed back office olution deigned for inurance agencie. Thi i a fully integrated inurance olution that include cutomer management, channel management, contract management, debtor/creditor account, reinurance management (for reinurance brokerage) a well a integration product uch a IVR, CRM, Bank Integrator, Datawarehoue integrator and the GL Integrator.

65 Inurance Product in Nuthell Speed up invoice adminitration Broker Sytem

67 Inurance Product in Nuthell Winure Broker Inurance Brokerage Solution Speed up invoice adminitration Following the Brokertec-2000, Brokebae and Brokeman, SFS oftware product ued for many year by international broker, Turkih broker and multi-company agencie, Winure Broker i the latet production. Equipped with the latet technologie and buine model, thi product i ure to provide companie with a competitive advantage with it cutomer-oriented tructure.

68 Inurance Product in Nuthell Speed up invoice adminitration Multi Channel Sale Sytem

70 Inurance Product in Nuthell StraMar Inurance Multi Channel Sale Marketing Speed up invoice adminitration StraMar Inurance, ha been developed a an Operational CRM ytem for inurance enterprie. StraMar provide a unity for the ecoytem of inurance companie

71 Inurance Product in Nuthell Speed up invoice adminitration E-Payment Sytem

73 Inurance Product in Nuthell PayNet E-Payment Sytem Speed up invoice adminitration PayNet i the ytem that allow all ale channel (agencie, bank, tore, automobile gallerie etc.) to conduct ale with all bank credit card and intallment card and will allow the performance of cancellation and return procee, accounting integration and bank ettlement procee of ale. The ability to ell all inurance product including traffic with intallment card and the ability to ue different bank card and ettlement on the ame ytem i one of the bigget advantage of the ytem.

74 Inurance Product in Nuthell Speed up invoice adminitration E-BPM Sytem (Electronic Buine Proce Management)

76 Inurance Product in Nuthell E-BPM (Electronic Buine Procee Management) Speed up invoice adminitration E-BPM i a platform that provide a front office, central office and ervice which etablih all buine procee of inurance companie (ale, ervice, central office etc.) and the intercommunication of thee procee. Thi platform eliminate the need for ing within the intitution.

77 Let Begin!