Cisco IP Phone 8800 Series for Third-Party Call Control User Guide

Transcription

1 First Published: January 29, 2016 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) 2016 Cisco Systems, Inc. All rights reserved.

3 CONTENTS CHAPTER 1 Your Phone 1 The Cisco IP Phone 8800 Series 1 Phone Setup 2 Adjust the Handset Rest 2 Change the Viewing Angle of Your Phone 3 Connect to the Network 3 Reset Your Network Settings 3 Secure the Phone with a Cable Lock 4 Configuration Utility Page 4 Speed-Dial Numbers 5 Buttons and Hardware 6 Navigation 7 Softkey, Line, and Feature Buttons 8 Phone Screen Features 8 Clean the Phone Screen 9 Differences Between Phone Calls and Lines 9 USB Ports 9 Mobile Device Charging 10 Bluetooth and Your Phone 10 Energy Savings 11 Power On Your Phone 11 Additional Help and Information 11 Accessibility Features 12 Troubleshooting 12 Find Information About Your Phone 12 Lost Connectivity 12 Cisco One-Year Limited Hardware Warranty Terms 13 iii

4 Contents CHAPTER 2 Calls 15 Make Calls 15 Make a Call 15 Make a Call with the Speakerphone 16 Make a Call with a Headset 16 Redial a Number 16 Speed Dial 16 Assign a Speed-Dial Code from the Phone Screen 17 Make a Call with a Speed-Dial Code 17 Dial an International Number 17 Secure Calls 18 Answer Calls 18 Answer a Call 18 Answer Call Waiting 18 Decline a Call 18 Turn On Do Not Disturb 19 Answer a Coworker's Phone (Call Pickup) 19 Answer a Call Within Your Group (Pickup) 19 Mute Your Audio 20 Hold Calls 20 Put a Call on Hold 20 Answer a Call Left on Hold for Too Long 20 Swap Between Active and Held Calls 21 Call Park 21 Place a Call on Hold with Call Park 21 Retrieve a Call on Hold with Call Park 21 Forward Calls 22 Transfer Calls 22 Transfer a Call to Another Person 22 Consult Before You Complete a Transfer 23 Conference Calls and Meetings 23 Add Another Person to a Call 23 Multiple Lines 24 Answer the Oldest Call First 24 iv

5 Contents View All Calls on the Phone 24 Shared Lines 24 Add Yourself to a Call on a Shared Line 24 Mobile Devices and Your Desk Phone 25 Phone Calls with Intelligent Proximity 25 Pair a Mobile Device with Your Desk Phone 25 Switch Connected Mobile Devices 26 Delete a Mobile Device 26 View Your Paired Bluetooth Devices 26 Intelligent Proximity for Mobile Phones 27 Handle an Incoming Mobile Call 27 Make a Mobile Call 27 Move a Call Between the Desk Phone and a Mobile Device 27 Adjust the Mobile Device Volume 28 View Your Mobile Contacts on Your Desk Phone 28 Save Contacts from Your Mobile Device on Your Desk Phone 28 Delete Contacts in Your Mobile Device Contact List 29 View Your Mobile Call History on Your Desk Phone 29 Intelligent Proximity for Tablets 29 Move the Audio from Your Tablet to Your Desk Phone 29 Move the Audio from Your Desk Phone to Your Tablet 30 CHAPTER 3 Contacts 31 Corporate Directory 31 Dial a Contact in the Corporate Directory 31 Broadsoft Directory 31 Search for a Contact in Your Broadsoft Directory (Simple Search) 32 Search for a Contact in Your Broadsoft Directory (Advance Search) 32 Edit Your Contact Type in Your Broadsoft Directory 33 Edit Your Boradsoft Directory Name 33 Edit the Server Name of Your Broadsoft Directory 33 Edit User ID of Your Broadsoft Directory 34 Edit Your Broadsoft Directory Password 34 LDAP Directory 34 Search for a Contact in Your LDAP Directory 34 v

6 Contents Personal Directory 35 Add a New Contact to Your Personal Directory 35 Search for a Contact in Your Personal Directory 35 Call a Contact in Your Personal Directory 36 Edit a Contact in Your Personal Directory 36 Remove a Contact from Your Personal Directory 36 CHAPTER 4 Recent Calls 37 Recent Calls Lists 37 View Your Recent Calls 37 Return a Recent Call 38 Clear the Recent Calls List 38 Delete a Call Record 38 CHAPTER 5 Voic 39 Your Voic Account 39 New Message Indicators 39 Access Voic 40 Access Audio Voic 40 CHAPTER 6 Applications 41 Available Applications 41 View Active Applications 41 Switch to Active Applications 42 Close Active Applications 42 CHAPTER 7 Settings 43 Change the Ringtone 44 Forward Calls in Specific Situations 44 Turn On Do Not Disturb on All Lines 45 Turn On Do Not Disturb For a Specific Line 45 Block an Anonymous Call 45 Block Your Caller ID Display 46 Secure a Call 46 Turn On Call Forward for All Lines 46 vi

7 Contents Set Up the Voic 47 Change the Time Format 47 Change the Date Format 48 Change the Screen Saver Mode 48 Change the Wallpaper 48 Adjust the Screen Brightness 49 Adjust the Backlight Duration 49 Change the Font Size 50 Change the Phone Name 50 Adjust the Headset Feedback 51 CHAPTER 8 Accessories 53 Supported Accessories 53 View the Accessories Associated with Your Phone 54 Headsets 54 Standard Headsets 54 Connect a Standard Headset 54 Set Up a Wideband Standard Headset 55 USB Headsets 55 Connect a USB Headset 55 Bluetooth Headsets 56 Turn Bluetooth On or Off 56 Add a Bluetooth Headset 57 Disconnect a Bluetooth Headset 57 Remove a Bluetooth Headset 58 CHAPTER 9 Product Safety and Security 59 Safety and Performance Information 59 Power Outage 59 External Devices 59 Bluetooth Wireless Headset Performance 60 Power Information 60 Phone Behavior During Times of Network Congestion 60 FCC Compliance Statements 60 FCC Part Statement 60 vii

8 Contents FCC RF Radiation Exposure Statement 61 FCC Receivers and Class B Digital Statement 61 Cisco Product Security Overview 61 Important Online Information 61 viii

9 CHAPTER 1 Your Phone The Cisco IP Phone 8800 Series, page 1 Phone Setup, page 2 Configuration Utility Page, page 4 Buttons and Hardware, page 6 Energy Savings, page 11 Additional Help and Information, page 11 The Cisco IP Phone 8800 Series The Cisco IP Phones 8811, 8841, 8851, and 8861 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 8800 Series Major Features Features Screen Grayscale Color Color Color USB Ports Bluetooth No No Yes Yes 1

10 Phone Setup Your Phone Features Cisco Intelligent Proximity No No Yes Yes To use the phone, the phone needs to be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set up the phone. Related Topics Pair a Mobile Device with Your Desk Phone, on page 25 Phone Setup Adjust the Handset Rest Typically, your administrator sets up your phone and connects it to the network. If your phone is not setup and connected, contact your administrator for instructions. If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. 2

11 Your Phone Change the Viewing Angle of Your Phone Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Change the Viewing Angle of Your Phone You can change the angle of the phone to eliminate glare on the screen. The footstand tabs are made of a flexible material. Hold the receiver in the cradle with one hand. Move the footstand with the other hand to change the angle. (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion module are stable. Connect to the Network Your phone needs to be connected to the telephone network. Wired connection The phone is plugged into the network using an Ethernet cable. Reset Your Network Settings You must reset your network settings before you connect to Expressway, if your phone has been used at the office. Press Applications. Select Admin Settings. Select Factory Reset. The phone resets. 3

12 Secure the Phone with a Cable Lock Your Phone Secure the Phone with a Cable Lock You can secure your phone with a laptop cable lock up to 20 mm wide. Step 5 Step 6 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone. Pass the lock through the looped end of the cable. Unlock the cable lock. Press and hold the locking button to align the locking teeth. Insert the cable lock into the lock slot of your phone and release the locking button. Lock the cable lock. Configuration Utility Page You can customize some phone settings with the Configuration Utility page, which you access from your computer. Your administrator gives you the page URL, your user ID, and password. In the Configuration Utility page, you can control features, line settings, and phone services for your phone. Phone features include speed dial, do not disturb, and your personal address book. Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings. If you have a Cisco IP Phone 8800 Key Expansion Module connected to your phone, you can also configure the expansion module buttons for speed dial and other phone services. The following table describes some specific features that you configure using the Configuration Utility page. Features Call forward Additional phones Description You specify the number that will receive calls when call forward is enabled on the phone. Use the Configuration Utility page to set up more complicated call forward functions, for example, when your line is busy. You specify additional phones that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to the additional phone. When you set up additional phones, you can also set up the following feature: Single number reach You specify whether the additional phone should ring when someone calls your desk phone. 4

13 Your Phone Speed-Dial Numbers Features Speed dial Description You assign phone numbers to speed-dial numbers so that you can quickly call that person. Related Topics Phone Calls with Mobile Connect Speed Dial, on page 16 Forward Calls, on page 22 Speed-Dial Numbers When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you put the number 9 and then the number you want to dial. You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voic password, an authorization code, and a billing code. The dial string can contain the following characters: 0 to 9 pound (#) asterisk (*) comma (,) This is the pause character, and gives a 2- second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds. The rules for dial strings are: Use the comma to separate the parts of the dial string. An authorization code must always precede a billing code in the speed-dial string. One comma is required between the authorization code and the billing code in the string. A speed-dial label is required for speed dials with authorization codes and additional digits. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Note Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after connecting to a destination using speed dial, the phone prompts you to enter any required authorization code, billing code, or additional digits manually. 5

14 Buttons and Hardware Your Phone Example To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements: You need to dial 9 for an outside line. You want to call You need to input the authorization code You need to input the billing code You must wait for 4 seconds. After the call is connected, you must dial the extension 56789#. In this scenario, the speed dial number is ,1234,9876,,56789#. Buttons and Hardware Figure 1: Cisco IP Phone 8800 Buttons and Hardware 1 2 Handset and Handset light strip Programmable feature buttons and line buttons Indicates whether you have an incoming call (flashing red) or a new voice message (steady red). Access your phone lines, features, and call sessions. For more information, see Softkey, Line, and Feature Buttons, on page 8. 6

15 Your Phone Navigation 3 4 Softkey buttons Back, Navigation cluster, and Release Access to functions and services. For more information, see Softkey, Line, and Feature Buttons, on page 8. Back Return to the previous screen or menu. Navigation cluster Navigation ring and Select button Scroll through menus, highlight items and select the highlighted item. Release End a connected call or session. 5 Hold/Resume, Conference, and Transfer Hold/Resume Conference Place an active call on hold and resume the held call. Create a conference call. Transfer Transfer a call. 6 Speakerphone, Mute, and Headset Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset button is lit. Toggle the headset on or off. When the headset is on, the 7 Contacts, Applications, and Messages Contacts Access personal and corporate directories. Applications Access call history, user preferences, phone settings, and phone model information. Messages Autodial your voice messaging system. 8 Volume button Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Navigation You use the outer ring of the Navigation cluster to scroll through menus. You use the inner Select button of the Navigation cluster to select menu items. 7

16 Softkey, Line, and Feature Buttons Your Phone Each item in a menu has an index number. You can enter the index number with the keypad to select the menu item. Softkey, Line, and Feature Buttons You can interact with the features on your phone in several ways: Softkeys, located below the screen, let you do even more with your phone. They change depending on what you are doing at the time. The... softkey means that more softkeys are available. Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines. Feature buttons Used to view calls on a line or access features such as Speed Dial. Line buttons Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display. Feature and line buttons illuminate to indicate status: Green Line is idle. Red, steady Line is active or in use. Red, flashing Line is on hold or there is an inbound call. Amber, steady Line is unregistered (cannot be used). Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button. Phone Screen Features The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row. Figure 2: Cisco IP Phone 8800 Screen 8

17 Your Phone Differences Between Phone Calls and Lines At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active. The middle of the phone screen displays the information associated with the line and feature buttons on the phone. The bottom row of the screen is the softkey labels. Each label indicates the action for the softkey button below the screen. Clean the Phone Screen Caution Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures. Wipe the screen with a soft, dry cloth. Differences Between Phone Calls and Lines We use the terms lines and calls in very specific ways to explain how to use your phone. Here is an explanation of the differences. Lines Each line corresponds to a directory number or intercom number that others can use to call you. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons. Calls Each line can support multiple calls. By default, your phone supports two connected calls per line, but your administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls. USB Ports Only for Cisco IP Phone 8851 and Your phone may have one or more USB ports. Each USB port supports a maximum of five USB devices. Each device connected to the port is included in the maximum device count, including any Key Expansion Modules. For example, your phone can support five USB devices on the side port and five additional standard USB devices on the back port. Many third-party USB products contain more than one USB device, and thus count as more than one device. 9

18 Bluetooth and Your Phone Your Phone Note If you use a USB hub and remove the USB cable from the phone during an active call, your phone might restart. Related Topics The Cisco IP Phone 8800 Series, on page 1 Mobile Device Charging You can use the USB ports on your phone to charge your mobile device if the device has a USB connection. The following ports support USB charging: Side port Provides standard device charging. Back port (Cisco IP Phone 8861 and 8865 only) Provides standard device charging as well as fast-charging. Your phone continues to charge the mobile device while it is in power saving mode but stops charging in Power Save Plus mode. When you use your phone to charge your mobile device, the following conditions apply: A short delay may occur before charging begins. In some situations, your device might not display the charging icon. For example, the icon may not display when the device is fully charged. When more than one Cisco IP Phone 8800 Key Expansion Module is attached to your phone, the back USB port cannot fast-charge the device. If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before the phone recognizes the USB headset. Related Topics Energy Savings, on page 11 Bluetooth and Your Phone If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the phone using Bluetooth. Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device. To connect a mobile device or headset to your phone with Bluetooth, you start by pairing the device with your phone. You can pair up to 50 mobile devices and Bluetooth headsets with the phone. After the headset or mobile device is paired, the phone connects to the headset or mobile device when the headset or mobile device is turned on. When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind: 10

19 Your Phone Energy Savings The last Bluetooth headset or mobile device connected with the phone is the default device that the phone uses. You can connect one mobile device (phone or tablet) and one Bluetooth headset at the same time. The phone can connect to only one paired mobile device at a time. If your mobile phone is connected and you turn on your tablet, the tablet connects to the phone and the mobile phone disconnects. When your Bluetooth headset and your mobile device are connected to the phone, you cannot use the Bluetooth headset to answer desk phone calls from the mobile device. Related Topics Bluetooth Headsets, on page 56 Pair a Mobile Device with Your Desk Phone, on page 25 The Cisco IP Phone 8800 Series, on page 1 Energy Savings Your administrator can reduce the amount of power that the phone screen uses when you're not using your phone. Level of energy-saving that your administrator can set up: Power Save The backlight or screen turns off when the phone has been inactive for a period of time. Power On Your Phone When your phone is powered off to save energy, the phone screen is blank. Press any key to power on the phone. Additional Help and Information If you have questions about the functions available on your phone, you should contact your administrator. The Cisco web site ( contains more information about the phones and call control systems. For quick start guides and end-user guides in English, follow this link: products-user-guide-list.html For guides in languages other than English, follow this link: tsd-products-support-translated-end-user-guides-list.html For licensing information, follow this link: 11

20 Accessibility Features Your Phone products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. You can also find more information about accessibility at this Cisco website: Troubleshooting Sometimes you can have problems with call quality or problems such as calls that unexpectedly drop or features that suddenly do not work as expected. These issues may be related to the following scenarios: Your phone cannot communicate with the call control system. The call control system has communication or internal problems. Your phone has internal problems. If you experience problems, your administrator can assist in troubleshooting the root cause of the problem. Find Information About Your Phone Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes. Press Applications. Select Phone information. Press Show detail to view the active load information. Press Exit to return to the Applications screen. Lost Connectivity Sometimes, your phone can lose its connection to the call control system for a variety of reasons. When this connection is lost, you see an alert message on your phone screen. If you are on an active call when the connection is lost, the call still continues. However, you do not have access to all the normal phone functions because some of these functions require information from the call 12

21 Your Phone Cisco One-Year Limited Hardware Warranty Terms control system. Some functions will not display on the softkeys, while pressing other buttons may result in no action. When the phone reconnects to the call control system, your normal phone functions become available again. Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: 13

22 Cisco One-Year Limited Hardware Warranty Terms Your Phone 14

23 CHAPTER 2 Calls Make Calls, page 15 Answer Calls, page 18 Mute Your Audio, page 20 Hold Calls, page 20 Forward Calls, page 22 Transfer Calls, page 22 Conference Calls and Meetings, page 23 Multiple Lines, page 24 Mobile Devices and Your Desk Phone, page 25 Make Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Enter a number and pick up the handset. 15

24 Make a Call with the Speakerphone Calls Make a Call with the Speakerphone Enter a number using the keypad. Press Speakerphone. Related Topics Headsets, on page 54 Make a Call with a Headset Plug in a headset. Enter a number using the keypad. Press Headset. Redial a Number You can call the most recently dialed phone number. (Optional) Select a line. Press Redial. (Optional) Select a contact from the Placed call list and press Redial. Speed Dial Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You can configure the speed dial from the phone screen and also from the phone web page. You can edit, delete, and validate a speed-dial code. 16

25 Calls Dial an International Number Related Topics Configuration Utility Page, on page 4 Speed-Dial Numbers, on page 5 Assign a Speed-Dial Code from the Phone Screen You can configure a speed-dial from your phone screen. You can also assign a speed-dial code from the phone Configuration Utility page. Step 5 Step 6 Press Applications. Select Speed Dial. Scroll to an unassigned speed-dial index. Press Edit. Search for the contact or type a contact for which you want to assign a speed-dial code. Press Apply. Make a Call with a Speed-Dial Code Before You Begin Set up speed-dial codes on the Configuration Utility page of your phone or from your phone's Applications menu. To place a call while on-hook, enter the speed-dial code and press Call. To place a call while off-hook, enter the speed-dial code and press Dial. Dial an International Number You can dial international calls when you prefix the phone number with a plus (+) sign. Press and hold star (*) for at least 1 second. The plus (+) sign is displayed as the first digit in the phone number. The tone stops to indicate that the * has changed to a + sign. You hear the tone if you are off-hook. 17

26 Secure Calls Calls Dial the number. Ten seconds after the last key press, the phone dials the number. Secure Calls Your administrator can take steps to protect your calls from tampering by people outside your company. When you see a lock icon displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign in before you call somebody or hear a security tone played over your handset. Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Press the flashing red session button. If you have multiple lines on your phone, press the solid red line button first. Answer Call Waiting When you have a call waiting while you are on an active call, you hear a single beep and the session button flashes red. Press the session button. (Optional) If you have more than one call waiting, select an incoming call. Decline a Call You can send an active or ringing call to your voic system or to a preset phone number. You can also silence the ringing call. 18

27 Calls Turn On Do Not Disturb Decline a call by performing one of the following actions: Highlight the incoming call and press Decline. Highlight the incoming call and press Ignore. Press Volume down once to silence the incoming (ringing) call, and then let the incoming call go to your voic or to a preset phone number. Turn On Do Not Disturb Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions. When you enable DND, your incoming calls forward to another number, such as your voic , if it is set up. When you enable DND, it affects all lines on your phone. However, you will always receive intercom and emergency calls, even when DND is turned on. Press Do not disturb to turn on DND. Press Do not disturb again to turn off DND. Answer a Coworker's Phone (Call Pickup) If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker s phone. First, your administrator has to assign you to at least one call group. Answer a Call Within Your Group (Pickup) You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time. (Optional) Press the line button. Press PickUp to transfer an incoming call within your pickup group to your phone. (Optional) Press Answer to connect to the call when the call rings. 19

28 Mute Your Audio Calls Mute Your Audio Press Mute. Press Mute again to turn mute off. Hold Calls You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call. Put a Call on Hold Press Hold. To resume a call from hold, press Hold again. Answer a Call Left on Hold for Too Long You can be notified when a call is left on hold. The notification is similar to an incoming call notification and includes these cues: Flashing red session button Flashing message indicator on the handset Visual notification on the phone screen Press the flashing red session button or Resume to resume the held call. 20

29 Calls Swap Between Active and Held Calls Swap Between Active and Held Calls Press the session button for the held call to resume that call and place the other call on hold automatically. Call Park You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone (such as a phone at a coworker s desk or in a conference room). If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from another phone. If you do not answer the call within a certain length of time, it is routed to another destination (such as voic ), as set by your administrator. Place a Call on Hold with Call Park You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call. You can park only one call at the call park number. Before You Begin Your call must be active. Press Park. Your phone plays a recording that asks for the number where the system parked the call. Enter the number and press # key. You can also press the # key without entering the numbering and the system parked the call at your number. (Optional) Communicate the parked number to the person who needs to answer the call. Retrieve a Call on Hold with Call Park You can pick up a parked call from anywhere in your network. Before You Begin You need the number that was used to park the call. 21

30 Forward Calls Calls Press Unpark. Enter the number where the call is parked followed by #. You can also enter # to retrieve the parked call. Forward Calls You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. There are two ways of forwarding your calls: Forward all calls Forward calls in special situations, such as when the phone is busy or there is no answer. Verify that your calls are forwarded by looking for the Forward all icon in the line label. Press Forward all on any idle line from which you want to forward all calls. Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls. Related Topics Configuration Utility Page, on page 4 Forward Calls in Specific Situations, on page 44 Transfer Calls You can transfer an active call to another person. Transfer a Call to Another Person When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before removing yourself from the call. If you don't want to talk, then transfer the call without waiting for the other person to answer. 22

31 Calls Consult Before You Complete a Transfer From a call that is not on hold, press Transfer. Enter the other person's phone number. (Optional) Wait for the other person to answer the call. Press Transfer again. Consult Before You Complete a Transfer Before you transfer a call, you can talk to the person that you're transferring the call to. Before You Begin You have an active call that needs to be transferred. Press Transfer. Enter the phone number for the party you want to transfer. Wait for other person to answer the call. Press Transfer to complete the transfer. Conference Calls and Meetings You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up. Add Another Person to a Call From an active call, press Conference. Enter the phone number for the party you want to add and press Dial. Press Conference. The conference begins. 23

32 Multiple Lines Calls Multiple Lines If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you. Answer the Oldest Call First You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. When working with multiple lines, you typically press the line button for the incoming call you want to answer. If you just want to answer the oldest call regardless of line, press Answer. View All Calls on the Phone You can view a list of all your active calls from all your phone lines sorted in chronological order, oldest to newest. The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all your calls together. Shared Lines You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support. When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of a few special characteristics about shared lines: The shared phone number appears on all phones that share the number. If your coworker answers the call, the shared line button and the session button are solid red on your phone. If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's line button is also solid red and the session button pulses red. Add Yourself to a Call on a Shared Line You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone. 24

33 Calls Mobile Devices and Your Desk Phone Press the line button for the shared line. Press Barge or BargeSilent. Mobile Devices and Your Desk Phone If you have a mobile device (phone or a tablet), you can connect the mobile device to your desk phone. This connection allows you to make and answer phone calls on either the mobile device or the desk phone. Phone Calls with Intelligent Proximity When you use Bluetooth, you can pair your mobile device (phone or tablet) to your desk phone. After you pair and connect the mobile device, your phone displays an additional phone line, which is your mobile line (your mobile phone number). You can place and receive calls on this mobile line from your desk phone. This ability to use the mobile line on your desk phone is called Intelligent Proximity. Pair a Mobile Device with Your Desk Phone Before you can use your mobile device with your desk phone, you need to use Bluetooth to pair it and establish a communication path. After you pair your mobile device to your desk phone, the phone automatically connects to the mobile device when the device is in range, and disconnects from the mobile device when the device is out of range. When you connect your Bluetooth headset and your mobile device at the same time, you cannot use the Bluetooth headset to answer the audio from the mobile device. After the mobile device and phone are connected, you can save your mobile contacts and call history on your desk phone. Before You Begin Put the mobile device in discoverable mode. For more information about discoverable mode, see your mobile device documentation. On your desk phone, press Applications. Step 5 Step 6 Select Bluetooth > Add Bluetooth device. Select the mobile device from the available devices list to pair. Verify the passkey on the mobile device. Verify the passkey on the desk phone. (Optional) Choose to make your mobile device contacts and call history available on your desk phone. 25

34 Phone Calls with Intelligent Proximity Calls Related Topics Bluetooth and Your Phone, on page 10 The Cisco IP Phone 8800 Series, on page 1 Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Press Applications. Select Bluetooth. Select a mobile device from the available devices list. Delete a Mobile Device You can delete a mobile device, so that it does not automatically connect using Bluetooth. Press Applications. Select Bluetooth. Select the mobile device in the available devices list. Press Delete. View Your Paired Bluetooth Devices A paired mobile device displays as Bluetooth in the list of paired devices. This account remains until the mobile device is unpaired. Press Applications. Select Bluetooth. 26

35 Calls Phone Calls with Intelligent Proximity Intelligent Proximity for Mobile Phones You can share your mobile contacts and call history with the desk phone, and move calls between your mobile phone and desk phone. You can also view signal strength and battery level of the mobile device on the desk phone. Handle an Incoming Mobile Call Before You Begin Your mobile phone is paired to your desk phone. When a call rings on your mobile phone, do one of these actions on your desk phone: Press Answer to answer the call. Press Decline to decline the call and send it to your voic . Press Ignore to silence the ringer and decline the call. Make a Mobile Call Before You Begin Your mobile phone is paired to your desk phone. Select a mobile line on your desk phone. Enter a phone number. Press Call. Move a Call Between the Desk Phone and a Mobile Device You can use your desk phone to move an active call to or from your mobile device. Before You Begin Your mobile phone is paired to your desk phone. Press Move audio to move a call from your desk phone to your mobile device or in the opposite direction. 27

36 Phone Calls with Intelligent Proximity Calls Adjust the Mobile Device Volume Volume controls on your phone and mobile device are synchronized. Synchronization only occurs when there is an active call. Before You Begin Your mobile phone is paired to your desk phone. Perform one of these options: Press Volume volume. Press the Volume button on your mobile device. on your desk phone. Press the + to increase the volume or - to decrease the View Your Mobile Contacts on Your Desk Phone When you pair your mobile phone and select the option to share the mobile contacts, you can see the mobile phone contact list on your desk phone. On the desk phone, press Contacts. Select your mobile phone from the list. Save Contacts from Your Mobile Device on Your Desk Phone You can save the contact list from your mobile device on your desk phone. This mobile contact list remains on your desk phone, even if you disconnect or unpair your mobile device. Before You Begin Your mobile phone is paired to your desk phone. Press Contacts. Select your mobile phone. Check Save. 28

37 Calls Phone Calls with Intelligent Proximity Delete Contacts in Your Mobile Device Contact List You can delete the mobile contact list that is saved on your phone. Before You Begin Your mobile phone is paired to your desk phone. Press Contacts. Select your mobile phone. Check Delete. View Your Mobile Call History on Your Desk Phone When you pair your mobile phone and select the option to share the call history, you can see the mobile phone call history on your desk phone. On the desk phone, press New Call. Intelligent Proximity for Tablets If you have a tablet, you can use Bluetooth to pair the tablet to your desk phone. After pairing, audio from a phone app on the tablet can be played on the desk phone. You can't use as many calling features on your tablet as you can with a mobile phone. The desk phone supports connections from Android and ios tablets. Move the Audio from Your Tablet to Your Desk Phone Before You Begin Your tablet is paired to your desk phone and you receive a call on the tablet. On the tablet, set the audio path to use Bluetooth. Use the headset, handset, or speakerphone to listen to the audio on the phone. 29

38 Phone Calls with Intelligent Proximity Calls Move the Audio from Your Desk Phone to Your Tablet Before You Begin Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone. Do one of the following actions: Hang up the handset. Press Release. Answer another call on the desk phone. 30

39 CHAPTER 3 Contacts Corporate Directory, page 31 Personal Directory, page 35 Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory. Your phone supports three types of corporate directories Lightweight Directory Access Protocol (LDAP) Directory, Broadsoft Directory, and a Cisco XML Directory. Dial a Contact in the Corporate Directory Step 5 Step 6 Press Contacts. Select Corporate Directory. Select a search criteria. Enter your search criteria and press Submit. Select the contact. Press Dial. Broadsoft Directory You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI). 31

40 Broadsoft Directory Contacts Search for a Contact in Your Broadsoft Directory (Simple Search) Before You Begin Your administrator enables the Broadsoft Directory in your phone. You or your administrator sets up your Broadsoft Directory user group type as Enterprise, Group, or Personal. Press Contacts. Select Broadsoft Directory. You may see the name as the directory name that you have configured for your Broadsoft Directory. Select Simple Search. Enter your search criteria, and press Submit. Search for a Contact in Your Broadsoft Directory (Advance Search) Before You Begin Set up your Broadsoft Directory user group type as Enterprise or Group. Press Contacts. Step 5 Select Braodsoft Directory. Select Advance Search. Select a search criteria. You can search a contact in the Broadsoft directory by Last Name, First Name, User ID, Number, Extension, Department, and . Enter your search criteria, and press Submit. 32

41 Contacts Broadsoft Directory Edit Your Contact Type in Your Broadsoft Directory Press Contacts. Step 5 Step 6 Select Broadsoft Directory. Select Configuration. Select Type. Press Edit to select the contact type. You can select Enterprise, Group, or Personal as your Broadsoft Directory contact type. Press Save to apply the change. Edit Your Boradsoft Directory Name Press Contacts. Step 5 Step 6 Select Broadsoft Directory. Select Configuration. Select Directory Name. Press Edit to modify the entry. Press Save to apply the change. Edit the Server Name of Your Broadsoft Directory Press Contacts. Step 5 Step 6 Select Broadsoft Directory. Select Configuration. Select Host Server. Press Edit and modify the server entry. Press Apply to save the change. 33

42 LDAP Directory Contacts Edit User ID of Your Broadsoft Directory Press Contacts. Step 5 Step 6 Select Broadsoft Directory. Select Configuration. Select UserID. Press Edit and modify the user id of your Broadsoft Directory. Press Apply to save the change. Edit Your Broadsoft Directory Password Press Contacts. Step 5 Step 6 Select Broadsoft Directory. Select Configuration. Select Password. Press Edit and modify the entry. Press Apply to save the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported. Search for a Contact in Your LDAP Directory Press Contacts. Select LDAP Directory. Enter your search criteria. 34

43 Contacts Personal Directory You can search by first name and last name of a contact. Press Submit. Personal Directory Add a New Contact to Your Personal Directory Press Contacts. Step 5 Step 6 Select Personal Directory. Press Add or you can press Select button. Select New Personal Dir Entry. Enter first name, last name, and number. Press Save to add the entry to your personal directory. Search for a Contact in Your Personal Directory Press Contacts. Select Personal Directory. Select Search Personal Directory Enter your search criteria, and press Submit. 35

44 Call a Contact in Your Personal Directory Contacts Call a Contact in Your Personal Directory Press Contacts. Select Personal Directory and search for an entry. Select the personal address book entry that you want to dial. Press Dial. Edit a Contact in Your Personal Directory Step 5 Step 6 Press Contacts. Select Personal Directory and search for an entry. Select the entry you want to change. Press Edit. Modify the entry information. Press Save to modify a phone number. Remove a Contact from Your Personal Directory Step 5 Press Contacts. Select Personal Directory. Select Search Personal Directory. Select a search criteria and press Submit. Press Delete to confirm the deletion. 36

45 CHAPTER 4 Recent Calls Recent Calls Lists, page 37 View Your Recent Calls, page 37 Return a Recent Call, page 38 Clear the Recent Calls List, page 38 Delete a Call Record, page 38 Recent Calls Lists You use the Recents lists to see the 150 most recent individual calls and call groups. Calls in the Recents list are grouped if they are to and from the same number and are consecutive. Missed calls from the same number also get grouped. View Your Recent Calls Select a line to view. Press Applications. Scroll and select Call History. 37

46 Return a Recent Call Recent Calls Return a Recent Call Press Applications. Step 5 Select Call History. Select the call record that you want to dial. (Optional) Press EditDial to edit the call record. Press Call. Clear the Recent Calls List Press Applications. Select Call History. Press Clear. Press Delete. Delete a Call Record Press Applications. Select Call History. Highlight the individual call record or call group that you want to delete. Press Delete to delete an individual call record or all calls in a group. Step 5 Press Delete again to confirm. Step 6 Press Back. 38

47 CHAPTER 5 Voic Your Voic Account, page 39 New Message Indicators, page 39 Access Voic , page 40 Access Audio Voic , page 40 Your Voic Account You can access your voice messages directly from your phone. But your administrator must set up your voic account and phone. Because each voic system is different, we don't have the details about how to use your voic once you access it from the phone. For information about the commands that your voic system supports, see the voic system user documentation. New Message Indicators To find out if you have new voic messages, look for one of the following signs: The light strip on your handset is a solid red. The number of missed calls and voic messages displays on your screen. If you have more than 99 new messages, a plus (+) sign is displayed. You could also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when using a line that has voice messages. Related Topics Configuration Utility Page, on page 4 39

48 Access Voic Voic Access Voic Press Messages. Follow the voice prompts. Access Audio Voic Depending upon how your administrator has set up your phone, you can retrieve your voic without viewing a list of messages. This option is useful if you prefer a list of voic messages, but you occasionally access your messages without the visual prompts. In the screen, press the Audio softkey. When prompted, enter your voic credentials. 40

49 CHAPTER 6 Applications Available Applications, page 41 View Active Applications, page 41 Switch to Active Applications, page 42 Close Active Applications, page 42 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications Press Applications. Select Running applications. Press Exit. 41

50 Switch to Active Applications Applications Switch to Active Applications Press Applications. Select Running applications. Select a running application and press Switch to to open and use the selected application. Press Exit. Close Active Applications Press Applications. Step 5 Select Running applications. Select a running application and press Close app to close the application. Press Close. Press Exit. 42

51 CHAPTER 7 Settings Change the Ringtone, page 44 Forward Calls in Specific Situations, page 44 Turn On Do Not Disturb on All Lines, page 45 Turn On Do Not Disturb For a Specific Line, page 45 Block an Anonymous Call, page 45 Block Your Caller ID Display, page 46 Secure a Call, page 46 Turn On Call Forward for All Lines, page 46 Set Up the Voic , page 47 Change the Time Format, page 47 Change the Date Format, page 48 Change the Screen Saver Mode, page 48 Change the Wallpaper, page 48 Adjust the Screen Brightness, page 49 Adjust the Backlight Duration, page 49 Change the Font Size, page 50 Change the Phone Name, page 50 Adjust the Headset Feedback, page 51 43

52 Change the Ringtone Settings Change the Ringtone Step 5 Press Applications. Select Preferences > Ringtone. Select a line. Scroll through the list of ringtones and press Play to hear a sample. Press Set and Apply to save a selection. Forward Calls in Specific Situations Press Applications. Select Preferences > Call Forward. Select one of the parameters on a primary line: CFWD All Number: Forwards all incoming calls to a target phone number. CFWD Busy Number: Forwards all incoming calls to a target phone number when the primary line is active. CFWD No Ans Number: Forwards an incoming call that is not answered. CFWD No Ans Delay: Assigns a response delay time. You can assign such time when you select CFWD No Ans Delay as a call forwarding mode. Step 5 Step 6 Step 7 Press Edit to enter a phone number to which you want to forward the calls. Press Apply to confirm the target phone number to which the calls will be forwarded. Press to return to the Line1 screen. Press Exit to return to the Preferences screen. Related Topics Forward Calls, on page 22 44

53 Settings Turn On Do Not Disturb on All Lines Turn On Do Not Disturb on All Lines You can suppress all incoming call notifications on all lines when you need to avoid distractions. Step 5 Press Applications. Select Preferences > Call Preference > DND Global Mode. Select All Lines to set DND on all lines. Select Per Line to set DND on the selected line. Press Set to apply the mode. Turn On Do Not Disturb For a Specific Line Set Do Not Disturb (DND) to silence your phone and suppress incoming call notifications when you need to avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller notification. Step 5 Press Applications. Select Preferences > Call Preference > Do Not Disturb. Select a specific line from the list. Press On to turn on DND or press Off to turn off DND. Press to save the change and to return to the Call Preferences screen. Block an Anonymous Call You can block an incoming call that does not have caller information. 45

54 Block Your Caller ID Display Settings Press Applications. Select Preferences > Call Preference > Block Anonymous Call. Select On if you want to block the call that does not have caller information, or select Off to allow the call. Press to save the change and to return to the Call Preferences screen. Block Your Caller ID Display You can hide your caller name and number from the person whom you are calling. Press Applications. Select Preferences > Call Preference > Block Caller ID. Press On you want to block caller ID display, or press Off to allow caller ID display. Press to save the change and to return to the Call Preferences screen. Secure a Call You can encrypt calls to protect them from eavesdroppers. You can set up the secure call feature on all outbound calls or for a specific call. Press Applications. Select Preferences > Call Preference > Secure Call. Press On to enable secure call feature or press Off to disable the secure call feature. Press to save the change and to return to the Call Preferences screen. Turn On Call Forward for All Lines You can set any call forward values changes on all lines or on a single line. 46

55 Settings Set Up the Voic Step 5 Press Applications. Select Preferences > Call Preference > CFWD Global Mode. Select All Lines. Any change that you apply in the call forward settings, effects all other lines. The change does not effect a line with feature key sync enabled. Select Per Line. Any change that you apply in the call forward settings, effects only the selected line and does not effect other lines. Press Set to apply the mode. Set Up the Voic Step 5 Step 6 Step 7 Press Applications. Select Preferences > Voice Mail. Press Edit. Enter a phone number to check voic . If you press the Messages button, it dials the voic number and displays the voice message list. Press Apply to confirm the assigned number, or press Revert to restore the previous voic number. Press Save to save the change, or press Cancel. Press to return to the Voice Mail screen without applying the number. Change the Time Format Press Applications. Select Preferences > Time Format. Select a date format and press Set. 47

56 Change the Date Format Settings Change the Date Format Press Applications. Select Preferences > Date Format. Select a date format and press Set to apply the change. Change the Screen Saver Mode Step 5 Step 6 Step 7 Step 8 Step 9 Press Applications. Select Preferences > Screen Saver Mode. Select Enable Screen Saver. Select On to enable the screen saver, or press Off to turn the screen saver off. Select Screen Saver Wait Time. Press Apply. Press Screen Saver Icon. Select the required icon. Press Set to confirm the selection. 0 Press to return to the Screen Saver Mode screen. 1 2 Select Refresh Period. Press Apply. 3 Press to return to the Preferences screen. Change the Wallpaper You may be able to change the wallpaper on your phone to one of the wallpapers available on the phone. 48

57 Settings Adjust the Screen Brightness Press Applications. Select Preferences > Wallpaper. Select a wallpaper option and perform any of the steps: Press Preview to see the wallpaper on your phone screen. Press Set to apply the wallpaper to the phone. Press Delete to delete the wallpaper from the list. Press Exit. Adjust the Screen Brightness Press Applications. Select Preferences > Brightness. Press the Navigation cluster left to decrease, or right to increase, the brightness. Press Save. Adjust the Backlight Duration Press Applications. Select Preferences>Backlight Timer. Press Edit or Select button. Scroll through the list and select a duration for which the backlight remains on: 1 min 5 min 30 min Always On 49

58 Change the Font Size Settings Step 5 Note Default value is 5 min. Press Set to apply the selection. Change the Font Size You can set up your phone to use a different font size. If you increase the font size, you may find that some messages are truncated. The font size affects the following labels: call screen (caller name and feature key label) caller name in the Call History line label on the phone screen Press Applications. Select Preferences > Font Size. Select a font size and press Set. Press Exit to return to the Preferences window. Change the Phone Name You can change the name of the phone from the default name. Step 5 Press Applications. Select Preferences > Phone Name. Use the keypad to enter a name. Press Apply. Press Exit. 50

59 Settings Adjust the Headset Feedback Adjust the Headset Feedback When you use a headset, you can hear your own voice in the earpiece, which is called headset sidetone or headset feedback. You can control the amount of headset sidetone on your phone. Press Applications. Select Preferences > Headset sidetone. Select a setting. Press Exit. 51

60 Adjust the Headset Feedback Settings 52

61 CHAPTER 8 Accessories Supported Accessories, page 53 View the Accessories Associated with Your Phone, page 54 Headsets, page 54 Supported Accessories Your phone supports the following accessories from Cisco and third-party manufacturers. Table 2: Accessory Support for the Cisco IP Phone 8800 Series Accessory Type Cisco IP Phone Analog X X X X Analog Wideband X X X X Bluetooth X X USB X X Microphone External PC X Speakers External PC X Third-Party Accessories Headset 53

62 View the Accessories Associated with Your Phone Accessories View the Accessories Associated with Your Phone You can use headset jack, Bluetooth, or USB port to connect external hardware to your phone. The accessory list, by default, contains an analog headset that can be set up to enable wideband. Press Applications. Select one of the following options: Accessories Bluetooth (Optional) Select an accessory and press Show detail. Press Exit. Headsets For a list of supported headsets, see endpoints_accessories.html. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Standard Headsets Standard headsets plug into the back of the phone with an RJ-11 connector. Connect a Standard Headset Plug the headset into the jack in the back of the phone and press the cable into the cable channel. 54

63 Accessories USB Headsets What to Do Next If your standard headset supports wideband audio, you must perform Set Up a Wideband Standard Headset, on page 55. Set Up a Wideband Standard Headset You can use a headset that supports wideband audio. Wideband audio improves the quality of the sound you hear in the headset. Press Applications. Select Accessories > Analog headset > Setup. Press On or Off to enable or disable wideband for the analog headset. Press Return. USB Headsets For a list of supported headsets, see endpoints_accessories.html. USB headsets that are not listed may not function properly when attached to the USB port. For more information, see the documentation from your USB headset manufacturer. Connect a USB Headset When you use USB headsets with your phone, keep in mind: You can use only one headset at a time. The most-recently connected headset is the active headset. 55

64 Bluetooth Headsets Accessories If you are on an active call and unplug a USB headset, the audio path does not change automatically. You need to press the Speakerphone button or pick up the handset. The phone displays a message when you plug in the USB headset or adjust the volume with the phone volume control key. Plug the USB headset plug into the USB port on the phone. Bluetooth Headsets When you use Bluetooth headsets with your phone, keep in mind: If you have both a Bluetooth headset and a standard headset attached to the phone, only one type of headset works at any time. When you enable one headset, the other is automatically disabled. If you use a USB headset, both the Bluetooth and analog headset are disabled. If you unplug the USB headset, you need to enable the Bluetooth or standard headset. For optimum headset coverage, use your Bluetooth headset within 10 feet (3 meters) of the phone. Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features, you can use your headset to: Answer a call End a call Change the headset volume for a call Redial Caller ID Reject Divert Hold and Accept Release and Accept For more information, see the documentation from your Bluetooth headset manufacturer. Related Topics Bluetooth and Your Phone, on page 10 The Cisco IP Phone 8800 Series, on page 1 View Your Paired Bluetooth Devices, on page 26 Turn Bluetooth On or Off When Bluetooth is active, the Bluetooth icon appears in the phone screen header. 56

65 Accessories Bluetooth Headsets Press Applications. Select Bluetooth. Press On or Off. Add a Bluetooth Headset Make your Bluetooth headset discoverable. Press Applications. Step 5 Select Bluetooth > Add Bluetooth accessory. The phone searches for discoverable accessories that are supported. When an accessory is found, it is added to the list in the Adding Bluetooth Accessory screen. Select the headset and press Connect. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of If your accessory requires a different PIN, the Adding PIN screen appears. (Optional) Enter the PIN for your accessory, if necessary. Disconnect a Bluetooth Headset Press Applications. Select a Bluetooth headset. Press Disconnect. 57

66 Bluetooth Headsets Accessories Remove a Bluetooth Headset Press Applications. Select a Bluetooth headset and press Delete. 58

67 CHAPTER 9 Product Safety and Security Safety and Performance Information, page 59 FCC Compliance Statements, page 60 Cisco Product Security Overview, page 61 Important Online Information, page 61 Safety and Performance Information Power Outage Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use service or emergency calling service dialing. External Devices We recommend that you use good-quality external devices that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors. Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions: Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. 59