Report Supplement: 80 NGCS Service Charge Price Points (including DQ)

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Bruno Lloyd
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5PB United Kingdom Telephone: +44 1291 638400 Facsimile:

1 Report Supplement: 80 NGCS Service Charge Price Points (including DQ) Final Report Merlin House Chepstow NP16 5PB United Kingdom Telephone: Facsimile: Internet:

2 Notice This document is provided in good faith and is based on InterConnect s understanding of the recipient s requirements. InterConnect would be pleased to discuss the contents of this document particularly if the recipient s requirements have in any way changed. All rights reserved. Copyright InterConnect Communications Ltd, 2014 InterConnect Communications Ltd Merlin House Station Road Chepstow NP16 5PB United Kingdom Telephone: Facsimile: Persons to contact in relation to this document: Michael Barford Senior Consultant, InterConnect Communications arbitrator@icc-uk.com

3 Supplementary Report on the Selection of 80 NGCS Service Charge Report Supplement: 80 NGCS Service Charge Contents 1. EXPLANATORY NOTE TABLE OF 80 SELECTED PRICE POINTS... 2

4 Supplementary Report on the Selection of 80 NGCS Service Charge 1. Explanatory Note The NGCS Focus Group appointed InterConnect Communications Ltd (InterConnect) as an independent, third party facilitator to conduct an evaluation and arbitration exercise for the purpose of identifying eighty service charge price points which would meet the obligations imposed upon CPs by GC17.31 and GC Following submissions by CPs, the exercise was completed and a Final Report published on 1 st September In this report, the five price points reserved for Directory Enquiries (DQ) utilisation were confidential, pending future decisions on publication. On 16 th October 2014, Ofcom published revised guidance confirming that InterConnect s approach was consistent with Ofcom guidance and that the adoption of any of the eighty service charge price points by CPs would be expected to be compliant with the provisions of GC17.31 and GC Ofcom stated this view without prejudice to any future judgment it may be required to make on compliance with these General Conditions and acknowledged that CPs may wish to introduce alternative price points if appropriate and depending on demand and volume requirements in future. InterConnect has established a separate and chargeable arbitration service to cater for any CPs wishing to dispute any of the determined price points. This supplement to the Final Report previously published is to re-confirm the seventy-five price points already identified and publish details of pricing for the five DQ price points that have so far been confidential. This publication also serves to clarify an issue arising due to an error made in a CP submission concerning the description of DQ price points requested, which meant that the five points were designated as pence per call and pence per minute from the start of the call. Of the five DQ price points detailed here, two are of this type and three are pence per call and pence per minute after sixty seconds. A further exercise to identify another twenty service charge price points is envisaged by the industry group. 1

purpose of identifying eighty service charge price points which would meet the obligations imposed upon CPs by GC17.31 and GC17.32.

5 2. Table of 80 Selected Price Points Requested Service Charge PPC Requested Service Charge PPM Retail Charge Basis 0 0 ppm (timed duration) 0 1 ppm (timed duration) 0 2 ppm (timed duration) 0 3 ppm (timed duration) 0 4 ppm (timed duration) 0 5 ppm (timed duration) 0 6 ppm (timed duration) 0 7 ppm (timed duration) 0 8 ppm (timed duration) 0 9 ppm (timed duration) 0 10 ppm (timed duration) 0 11 ppm (timed duration) 0 12 ppm (timed duration) 0 13 ppm (timed duration) 0 15 ppm (timed duration) 0 20 ppm (timed duration) 0 25 ppm (timed duration) 0 30 ppm (timed duration) 0 35 ppm (timed duration) 0 36 ppm (timed duration) 0 40 ppm (timed duration) 0 45 ppm (timed duration) 0 46 ppm (timed duration) 0 50 ppm (timed duration) 0 55 ppm (timed duration) 0 60 ppm (timed duration) 0 65 ppm (timed duration) 2

ppm (timed duration) 0 12 ppm (timed duration) 0 13 ppm (timed duration) 0 15 ppm (timed duration) 0 20 ppm (timed duration) 0 25 ppm (timed duration) 0 30 ppm (timed duration) 0 35 ppm (timed

6 Requested Service Charge PPC Requested Service Charge PPM Retail Charge Basis 0 70 ppm (timed duration) 0 75 ppm (timed duration) 0 80 ppm (timed duration) 0 90 ppm (timed duration) 0 95 ppm (timed duration) 0 99 ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) ppm (timed duration) 5 0 ppc (fixed fee calls) 10 0 ppc (fixed fee calls) 15 0 ppc (fixed fee calls) 25 0 ppc (fixed fee calls) 30 0 ppc (fixed fee calls) 35 0 ppc (fixed fee calls) 40 0 ppc (fixed fee calls) 48 0 ppc (fixed fee calls) 50 0 ppc (fixed fee calls) 70 0 ppc (fixed fee calls) 75 0 ppc (fixed fee calls) 3

180 ppm (timed duration) 0 200 ppm (timed duration) 0 220 ppm (timed duration) 0 250 ppm (timed duration) 0 300 ppm (timed duration) 0 360 ppm (timed duration) 5 0 ppc (fixed fee calls) 10 0 ppc

7 Requested Service Charge PPC Requested Service Charge PPM Retail Charge Basis ppc (fixed fee calls) ppc (fixed fee calls) ppc (fixed fee calls) ppc (fixed fee calls) ppc (fixed fee calls) ppc (fixed fee calls) ppc (fixed fee calls) ppc (fixed fee calls) ppc (fixed fee calls) ppc + ppm (both charges apply from start of call) ppc + ppm (both charges apply from start of call) ppc + ppm (both charges apply from start of call) reserved for DQ ppc + ppm (both charges apply from start of call) reserved for DQ reserved for DQ 4

155 ppc + ppm (both charges apply from start of call) 80 25 ppc + ppm (both charges apply from start of call) 399 139 ppc + ppm (both charges apply from start of

8 Requested Service Charge PPC Requested Service Charge PPM Retail Charge Basis reserved for DQ reserved for DQ 5

1 Guidance on material detriment under GC9.6 in relation to price rises and notification of contract modifications

1 Guidance on material detriment under GC9.6 in relation to price rises and notification of contract modifications Guidance on material detriment under GC9.6 in relation to price rises Introduction and