REPORT ON THE 'MINI' REVIEW OF THE MONTHLY SURVEY TO INTERNET SERVICE PROVIDERS

Size: px
Start display at page:

Download "REPORT ON THE 'MINI' REVIEW OF THE MONTHLY SURVEY TO INTERNET SERVICE PROVIDERS"

Transcription

1 REPORT ON THE 'MINI' REVIEW OF THE MONTHLY SURVEY TO INTERNET SERVICE PROVIDERS SEPTEMBER 2005 A publication of the Government Statistical Service 1

2 CONTENTS Page EXECUTIVE SUMMARY...3 KEY FACTS INTRODUCTION BACKGROUND USES INTERNATIONAL COMPARISIONS RESPONDENTS' VIEWS COSTS RECOMMENDATIONS FOR CHANGE...11 Annex A...13 Annex B...17 Annex C...18 Annex D...23 Annex E...25 Any enquiries regarding this report should be addressed to: Mark Pollard Office for National Statistics Room Government Buildings Cardiff Road Newport NP10 8XG Tel: or Fax: For information on survey control, reviews and compliance 2 go to:

3 EXECUTIVE SUMMARY 1. The monthly survey of Internet Service Providers measures the number of subscriptions for Internet connections in the UK to produce the Index of Internet Connectivity. It was developed in response to a Department of Trade and Industry (DTI) White Paper to help monitor the UK's use of e- commerce and its progress towards making the UK 'the best environment in the world to do e-commerce'. 2. The survey is conducted on a statutory basis to a little more than 40 businesses. All UK Internet service providers (ISPs) come within scope of the survey and the panel of selected businesses is reviewed on a regular basis. 3. The Index of Internet Connectivity is used both within and outside government and is frequently used in conjunction with the Office of Communications (OFCOM) data, for example, to monitor the level of Internet connectivity in the UK. 4. All respondents to the survey were contacted as part of this review. In summary: Nine per cent of respondents that completed the review questionnaire had difficulty understanding the questions on the monthly questionnaire; Nine per cent of respondents had difficulty providing all data by the relevant date; All respondents found the guidance notes helpful; Eighty two percent would be able to provide a more detailed breakdown of their permanent subscriptions; Respondents and users had difficulty locating the published results on the ONS website. Recommendations 5. This review s recommendations include: Less detailed breakdowns are collected for dial-up subscriptions; More detailed breakdowns are collected for permanent subscriptions; The survey be conducted on a quarterly basis; Closer links should be forged with the Office for Communications (Ofcom); More detailed information should be included in the First Release; The future of the index should be reviewed again in 2006 to assess ongoing user needs. 3

4 KEY FACTS Date survey commenced January 2001 Statutory or voluntary Frequency Main information collected Statutory Monthly The survey collects data in respect of the number of active subscribers to the Internet for: Permanent connections; Dial-up connections; Type of subscription used for dial-up connections. Sample Size At the last selection prior to this review, the sample size was 44. Coverage Method As no standard international classification (SIC) exists for ISPs, selection of businesses is carried out using research from publications and on-line resources. Postal and survey Use of results: Primary Secondary Publication The primary use of this data is to measure the level of Internet connections compared to January 2001 in line with the original 2001 DTI goal mentioned above. There is no primary user for this data but it is widely reported in the press and used by the secondary users below. The data collected are used by Office of Communications (Ofcom), DTI, ISPs themselves and other commercial and academic users. The data are published as an index in a monthly first release, usually during the 7th week following the reference period. Compliance Cost The annual compliance for the survey was assessed as 12,873. ONS Cost The cost to ONS (at planning rates) to run the ISP survey during 2004/05 was estimated to be 28,104. This includes staffing and staff related costs, the provisions of computing facilities, general policy and methods support. 4

5 1. INTRODUCTION Reasons for Review 1.1 Standing instructions on the control of statistical surveys require that regular monthly surveys to businesses and local authorities be reviewed at least once every three years. The aim of these procedures is to avoid unnecessary surveys, to ensure that control is exercised in the most costeffective way and that authorised surveys are conducted in such a way as to obtain the information needed while imposing the minimum burden on respondents. 1.2 The present instructions for controlling Government statistical surveys, including the procedures for reviewing surveys, were issued by the Prime Minister's office in These instructions re-iterate the continuing need to review all regular surveys of business. Surveys with total compliance costs of 250,000 or more are subject to a comprehensive review involving an external observer. Smaller surveys are subjected to a less burdensome 'mini' review. The level of detail contained in the mini reviews is expected to reflect the complexity and importance of the survey and the level of compliance costs. As per office policy, a copy of this review has been sent to and commented on by the ONS' Quality Centre. 1.3 This review also covers a number of broader issues in addition to those in the standing instructions. Coverage of the review 1.4 This review covers: Monthly Survey of Internet Service Providers. The survey measures the number of subscriptions for Internet connections in the UK to produce the Index of Internet Connectivity. It was developed in response to a Department of Trade and Industry (DTI) white paper to help monitor the UK's use of e-commerce and its progress towards making the UK 'the best environment in the world to do e-commerce'. 5

6 2. BACKGROUND History of the survey 2.1 The survey began in 2001 and is directed at companies that provide connections to the Internet i.e. Internet Service Providers. 2.2 There have been few changes to the questionnaire since the survey began. In 2002, following consultation with ISPs, collecting the number of active subscriptions at the start and end of the collection period was dropped and replaced by the number of active subscriptions during the period. This prevented duplicate data being collected. A number of minor changes have also been made to clarify the definitions of the different access plans on the questionnaire. A copy of the current survey questionnaire is attached at Annex A. Data collection 2.3 From January 2005 data collection was carried out by the Business Data Division (BDD) of the ONS and results produced by the Financial and Accounting Services Division (FASD). Previous to January 2005, data collection and results production were carried out by FASD. 2.4 The survey collects the total number of active subscribers to the Internet during the reference period for: Total Permanent connections; Total Dial-up connections; Free/Billed dial-up connections; Unmetered dial-up connections; Mixed dial-up connections; Other connections. Surveys which ask for similar information 2.5 The ONS' e-commerce survey measures the percentage of businesses that have access to the Internet. It also breaks this measure down between narrowband and broadband connections as well as 'don't know'. These are collected annually on a statutory basis. 2.6 The ONS' Expenditure and Food survey measures the number of households that have access to the Internet at home. Also measured, as part of the National Statistics Omnibus Survey, is how individuals use the Internet and their attitude towards the Internet. Sample Design 2.7 The survey is based on a list of companies derived from various sources including trade websites. It is not possible to select businesses from the Interdepartmental Business Register (IDBR), as there is currently no Standard Industrial Classification (SIC) specific to ISPs. A review of SICs is taking place for 2007 and there are plans to include an SIC for ISPs. However, the ISP element of a business may be small, which would preclude many ISPs from the SIC and may also miss ISPs from selection if they change SIC. 2.8 The current sample is 44 business units. Operational procedures 2.9 The questionnaires are despatched at the end of the month and are addressed to a named contact within the company, requesting a response within 7 days of the despatch date. The survey issues 1 reminder letter following the return date. Telephone response chasing commences one week after the despatch of the reminder and continues until results are run The response target for this survey is 75% of questionnaires despatched, 6

7 in time for calculation of final results. A table of recently achieved response rates is attached at Annex B Businesses are selected as described in 2.7 above. Data is manually entered into an Ingres database where it is validated for potential errors These checks compare returned data with data returned for previous periods from the same contributor. Data that fail these checks are identified and queried with the contributor where necessary with the aim of editing or confirming the data. Any comments on the data are stored centrally allowing both collection and results team access, reducing the need to re-contact businesses. Results processing 2.13 Data are imputed for missing periods using normal linear interpolation techniques. Data are then aggregated for each category of connection type for each month of the survey. This monthly total is then divided by the number of subscribers in January 2001 and expressed as a percentage. Publication 2.14 Data from the survey are published as an index in the Internet Connectivity First Release on the ONS website. See 7

8 3. USES 3.1 The results of the monthly survey of Internet Service Providers are used both within and outside government. The following outlines the main uses of the data. ONS users 3.2 There are currently no ONS users of this data Other Government users 3.3 The index is used by DTI policy to monitor the growth of the Internet and the switch to broadband connections. 3.4 OFCOM use the index as a guide to the level of dial-up subscribers in the UK. They collect data on the number of asynchronous digital subscriber line (ADSL) and cable connections direct from the telecommunication operators. 3.5 Users were approached for their views as part of this review. They expressed interest in collecting additional broadband data and agreed that the survey should be collected quarterly. A full summary of the responses can be found at Annex E. Commercial Users 3.6 The monthly index is widely reported in the computer press and to a lesser extent in the general press. ISPs themselves use the data to compare their numbers and types of connections to the industry totals. 8

9 4. INTERNATIONAL COMPARISIONS 4.1 Data on the number of Internet connections is collected by many countries worldwide. The vast majority of these collect data from separate household and enterprise surveys and not directly from ISPs themselves. 4.2 Australia and Hong Kong are notable exceptions with data collected direct from ISPs. Data collected by these countries include number of connections and amount of data downloaded. Australia also produces their results at a regional level. 4.3 The data are collected on a mostly quarterly or annual basis although a few still collect on a monthly basis. 5. RESPONDENTS' VIEWS 5.1 A survey of contributors was conducted as part of this review, designed to estimate compliance cost and to seek views on the survey. Due to the small number of contributors to the monthly survey, all 44 were sent the triennial review questionnaire. A copy of the questionnaire can be found at Annex C. 5.2 After telephone response chasing, the ONS received 15 responses to the questionnaire, giving a response rate of 34% 5.3 Respondents reported that they found the guidance notes helpful. Some difficulties were reported in providing data for the survey. A detailed analysis of respondents' views can be found at Annex D. Complaints 5.4 There have been no contributor complaints about the Monthly Survey to Internet Survey Providers. 9

10 6. COSTS Government costs 6.1 The cost to Government to run the Monthly Survey to Internet Service Providers during 2004/05 was estimated to be 28,104 per annum. This includes staffing related costs, the provisions of computing facilities and general policy and methods support. Respondents' costs 6.2 The questionnaires despatched to respondents as part of this triennial review requested information on the time taken to complete the monthly questionnaire and the management level of the respondent. 6.3 The length of time taken to complete the survey questionnaire varied between 5minutes and 1 hour and 20 minutes. The median time taken to complete the survey was 15 minutes. Costs conclusion 6.4 Based on the 15 minute estimate the overall cost to business is now estimated to be 12,873 per annum. Reducing the burden on respondents 6.5 A variety of measures are used to reduce the burden on business. These include: If actual information is not readily available, then informed estimates are accepted. Re-contact with companies is minimised by the inclusion of a comments box on the questionnaire for respondents to record any unusual fluctuations in their data. A named contact in the ONS is given on the questionnaire and reminders. Information is stored centrally and is shared between the data collection and results teams. 10

11 7. RECOMMENDATIONS FOR CHANGE Periodicity Annex E Dial-up subscriptions Annex E Broadband/Permanent subscriptions Annex D/E 7.1 The survey should change from being collected and published on a monthly basis to a quarterly basis. This change would not affect users as the change from dial-up to broadband connections has been at a similar rate for some time. This will help save both ONS and contributor resources. We should aim to publish the quarterly data in a similar timescale to the current monthly index i.e. approximately 7 weeks after the end of the reference period. 7.2 The number of dial-up categories should be reduced to differentiate between unmetered and metered/other types of connection. This level of detail would still reflect the main types of dial-up connections and help reduce costs to respondents by reducing the number of questions. 7.3 The broadband/permanent category should be subdivided by speed of connection, as there are currently no alternative sources of data available. Possible categories being : Less than 512kbps; 512kbps to 1mbps; greater then 1mbps; Connection speed not known. The definitions should be clarified to include DSL, Cable, leased line and similar types of connection. This should enable better understanding of the questions by respondents. Additional data request Annex D/E Identifying ISPs for the survey Annex E Dissemination Annex D/E 7.4 Additional questions should not be added to cover the amount of data downloaded (bandwidth) and number of unsolicited (spam) s automatically blocked, due to the low number of businesses that are able to provide this data. Whether a business automatically scans e- mails for viruses, worms etc. should also not be added to the questionnaire, but it should be asked on an annual basis. 7.5 As there is currently no definitive population of ISPs, identifying new or significant ISPs is difficult and has led to revisions in the index when new ISPs have been added to the survey panel. Closer links should be forged with Ofcom with meetings being held on a quarterly basis. This would enable both departments to identify which businesses should be included in the survey. 7.6 Recommendations are: The index should continue to be published within the current timescale (approximately 7 weeks after the end of the reference period); We should publish subscription type data at 1 decimal place, when new broadband categories are introduced; Further research should take place to investigate publishing actual numbers of subscriptions when a satisfactory universe has been produced (see7.4); We should test the feasibility of publishing the relative proportions of household and business connections; Easier access should be given to back data with the possibility of including all back data on the ONS website; The website address of the Internet Connectivity press release should be included on the front of the monthly questionnaire. 7.7 The index should be rescaled to take into account the rapid increase in 11

12 the level of permanent/broadband connections. This should allow easier comparisons to be made between the 3 main series. The permanent/broadband index stood at over 5,000, in April 2005, when compared to its base of 100 in January 2001, and currently stands at over 10,000 whereas the dial-up index stands at less than 100. Future of the survey Annex E Implementing recommendations 7.8 The survey should continue, as there is no reliable source of the number of dial-up subscribers currently available. A further review of the survey should take place in 2006 to further examine the need for this survey. 7.9 The implementation of these recommendations is dependent upon the relevant resources being available and on any changes to compliance costs. 12

13 (ons) «contact» «Provider» «ta» «add1» «add2» «add3» «add4» «add5» «postcode» Annex A Monthly Survey to Internet Service Providers for the period February 2005 Notice is given under section 1 of the Statistics of Trade Act 1947 PLEASE USE BLACK INK TO COMPLETE THIS QUESTIONNAIRE Write any changes to your name/address in this box only 1 TO BE COMPLETED FOR: THE BUSINESS NAMED ABOVE FROM: Office for National Statistics A Government Executive Agency NEWPORT NP10 8XG YOUR CONTACT FOR HELP AND QUERIES: Fax xxxx David Norman Tel: xxxx Please quote: «RU» PLEASE COMPLETE AND RETURN THIS QUESTIONNAIRE BY POST OR FAX BY: 7 th March 2005, for the calendar month of February 2005 Informed estimates are acceptable if exact figures are not available. Notes are enclosed to help you complete the form or you may telephone your contact named above. IMPORTANT: Failure to make a return can incur penalties under section 4 of the Statistics of Trade Act 1947 It is illegal for us to reveal your data or identify your business to unauthorised persons. FOR YOUR INFORMATION: The numbers of businesses and questions are kept to the minimum required to produce reliable results. This survey provides the government with information for monitoring the economy and compiling the national accounts. Copies of our code "Maintaining the Confidentiality of Data" are available on request. If you wish to use our minicom service for the Deaf please ring THANK YOU FOR YOUR CO-OPERATION 13

14 Background Notes 1. A virtual ISP is one which is serviced by a real ISP, for Internet access and interconnection. We need to make the distinction in order to avoid double-counting subscribers. 2. An active subscriber is a paying or non-paying customer to whom Internet access is provided by this ISP. The subscriber must have accessed the Internet in the month to which the survey refers. 3. Business subscribers include business, corporations, non-profit organisations and government organisations that obtain Internet access through this ISP. Non-business subscribers include private, household or residential customers. If you do not hold information on whether subscribers are business or non-business, please provide your best estimates. 14

15 1. Are you a virtual Internet Service Provider? (see note 1) please tick the box that applies Yes No 010 If yes, please give the name and address of your provider: Number of active subscribers at the end of the reporting period Business Non-business Dial-up subscribers Permanent connections Number of active subscribers at the end of reporting period, by type of access plan NOTE: total data in this section must equal total data in section 2 Business Non-business Free dial-up access (no direct payment from subscriber to ISP, call charges are paid to telecommunications supplier) Unmetered dial-up access (fixed price per month, quarter or year) Billing for dial-up call minutes (paid direct to ISP) Mixed dial-up access plan (fixed price plus call minutes) Fixed connection / always-on / broadband Other (Please specify)

16 Your comments and feedback on this questionnaire and survey Name of person to contact Position in company Tel No/Ext. Fax No Signature Date 16

17 Annex B Response Rates (per cent) Month At first publication date Current response January 2004 February 2004 March 2004 April 2004 May 2004 June 2004 July 2004 August 2004 September 2004 October 2004 November 2004 December 2004 January 2005 February Target: 75 per cent 17

18 Annex C Mark Pollard RITE Branch Office for National Statistics Cardiff Road Newport NP10 8XG 18 February 2005 Our Ref:«RU» Dear «contact» Triennial Review Of The Internet Service Provider Survey I am writing to ask you for your help with a review of the Internet Service Provider survey. The Office for National Statistics (ONS) regularly reviews each of its statistical inquiries as part of a Government initiative. You have been selected at random from a number of contributors whose businesses have participated in the Internet Service Provider Inquiry to take part in this review. Your response will make an important contribution to the review process. The information you provide will help us to assess the burden placed on contributors to the inquiry and ensure that these are kept to a minimum wherever possible. All the information you provide will be treated as confidential and neither you nor your business will be identified in reports on the review. Participation is voluntary but we hope you will help us by sharing your views on the Internet Service Provider survey. The enclosed questionnaire should be completed by the person who usually fills in the Internet Service Provider survey. The deadline for completion is 11 March 2005, if you prefer not to respond please let us know by returning the blank questionnaire in the enclosed stamped addressed envelope. The findings of the review will be available on the National Statistics website. If you have any questions about this survey or require any further information then please contact Jonathan Knight on tel: or fax: Alternatively, you can write to us at the address on the letterhead. Thank you in advance for your help. Yours Faithfully Mark Pollard Statistician 18

19 1. On average, how long does it take to complete the Internet Service Provider survey questionnaire? (please include any time spent extracting information from your accounting systems and collating data over and above normal operations). Hours Minutes 2. In your business, the person who usually completes the Internet Service Provider survey questionnaire is : Please 'X' one box only A Director A Senior Manager A Middle Manager A Junior Manager A Clerical Person Other (please specify) 3. Do you have difficulty understanding any of the questions on the Internet Service Provider survey questionnaire? Please 'X' one box only. Yes No Go to question 4 3a. For the question(s) you have difficulty understanding please write below, the question number(s) and a brief description of the difficulties that you have been experiencing: Question Number (s) Brief description of the difficulties that you have been experiencing 19

20 4. Overall, are the guidance notes helpful? Please 'X' one box only. Yes Go to question 5 No 4a. Please write below, any suggestions you have to make the guidance notes helpful: 5. Do you have any difficulties providing the data asked for on the Internet Service Provider survey questionnaire? Please 'X' one box only. Yes No Go to question 6 5a. Please write below, a brief description of the difficulties that you are having providing data for the Internet Service Provider survey: 6. Are you able to provide all the data by the specified return date? Please 'X' one box only. Yes Go to question 7 No 6a. Please write below, a brief description of why you cannot provide all the data by the specified return date: 20

21 7. If asked, would you be able to provide any of the following information on a monthly basis? For each category, you must "X" either yes or no Amount of data downloaded by subscribers in Gigabits (bandwidth) Yes No Number of subscribers to broadband and/or cable services by speed of connection (eg less than 512kbps; 512kbps to 1mbps; greater than 1mbps) Number of unsolicited (spam) s automatically blocked by your business Do you automatically scan s for viruses, worms and similar malware 7a. If you answer NO to any of the items in question 7 please provide a brief explanation why this data would not be available: 21

22 8. If you have any general comments about the Internet Service Provider survey questionnaire please write them below: Thank you for taking the time to complete this questionnaire. Please return the questionnaire in the pre-paid envelope by 11th March

23 Annex D Details and Analysis of Respondent Feedback On average how long does it take to complete the Internet Survey Provider survey questionnaire? The median time taken to complete the monthly questionnaire was 15 minutes with a mean time taken of 23 minutes. The amount of time taken each month varied between 5 minutes and 1 hour and 20 minutes. In your business, the person who usually completes the questionnaire is:? Thirty six per cent of monthly questionnaires were completed by a clerical person, with 27 per cent completed by a director, 18 percent by a senior manager with the remainder completed by either a middle manager or systems analyst. Do you have difficulty understanding any of the questions on the Internet Service Provider survey questionnaire? Nine per cent of respondents had difficulty understanding the questions on the monthly questionnaire. Overall, are the guidance notes helpful? All respondents found the guidance notes helpful. Do you have any difficulty providing the data asked for on the questionnaire? Nine per cent of respondents had experienced difficulties in providing data for the survey. Comments: "Our systems do not allow for easy extraction of the data required." Are you able to provide all the data by the specified return date? Nine per cent of respondents had problems supplying the required data by the date specific on the monthly questionnaire. Comments: "Dial-up usage isn't available to us immediately." If asked would you be able to provide any of the following information on a monthly basis: Amount of data downloaded by subscribers in Gigabits (bandwidth)? Twenty seven per cent of respondents would be able to provide this data. Comments: "Cannot measure" "Do not have the required systems" "Can provide but would have to ask another department" "Volume of data may be logged but we do not have the tools to extract and produce reports" 23

24 Number of subscribers to broadband and/or cable services by speed of connection? Eighty two per cent of respondents would be able to provide this data. Comments: "Don't have access to this data" Number of unsolicited (spam) s automatically blocked by your business? Do you automatically scan s for viruses, worms and similar malware? Sixty per cent of businesses would be able to provide this data. However, those that couldn't provided the following comments: "Don't have access to this data" "Data not available" Seventy three per cent of businesses would be able to provide this data. Those who answered no to this question either do not scan for viruses or required subscribers to pay extra for this service. Any other comments "My concern is that this is going to become a monthly technical questionnaire beyond a finance department's abilities. Taking into account the fact that computer personnel are not the best form fillers in the world, delays may be inevitable." "Your statistical reports (material) are still not user friendly - not easily accessible. Please look into this so that we can get the benefit of the data that we provide" 24

25 Annex E Details and Analysis of Users Feedback Additional data Users were asked if they required any additional data that could fall within the scope of the survey. The following requests were received: Business/ Household split Total monthly bandwidth (amount downloaded by users)* Number of spam blocked* Speed of broadband connection* Whether a business scans s for viruses* Publish actual number of subscribers * denotes question included on contributor's questionnaire. Periodicity Users were asked their opinion on whether the survey should be carried out on a monthly or quarterly basis. No objections were received to the survey being conducted on a quarterly basis providing the current level of timeliness was kept. Dial-up subscriptions They were also asked whether they still required the current breakdowns collected for dial-up connections. There was a mixed response to this question equally split between: Keeping the categories as they are; Having a metered/unmetered split; Combining all dial-up categories. Future of the survey As the proportion of broadband connection increases, the relevance of this survey may decrease. The total number of broadband connections is also collected and published by Ofcom. Users were asked whether the survey should continue after broadband reaches a dominant position e.g. 75 per cent of all connections. The general consensus was that the future of the survey should be reviewed again between 2006 and Particular attention would have to be made to providers of Local Loop Unbundling (LLU) services who may have a large impact on numbers and types of connections at that time - Ofcom may not be able to collect data from these businesses. Quality Measures Finally users were asked to 'score' the survey on a number of different categories. Scores were provided using the following scale: 1 = unacceptable, 2 = below expectations, 3 = satisfactory, 4 =good, 5 = very good. Category Average Score Comments Relevance 4.5 Accuracy 4.5 Comparability 3.5 Timeliness 4.5 Accessibility 2.5 "Difficulties finding data on the website" "Full back series not available" Coherence 4 Completeness 3 "Would like to see business/ household split" 25

Internet Service Provider Survey September 2005

Internet Service Provider Survey September 2005 Image description. Hot Off The Press. End of image description. Embargoed until 10:45am 29 March 2006 Internet Service Provider Survey September 2005 Highlights At 30 September 2005 There were 66 Internet

More information

E-commerce and information and communication technology (ICT) activity, 2008

E-commerce and information and communication technology (ICT) activity, 2008 Statistical Bulletin: E-commerce and ICT activity 2008 Page 1 E-commerce and information and communication technology (ICT) activity, 2008 Date: 27 November 2009 Coverage: United Kingdom Theme: Economy

More information

Internet Service Provider Survey March 2005

Internet Service Provider Survey March 2005 Image description. Hot Off The Press. End of image description. Embargoed until 10:45am 26 August 2005 Internet Service Provider Survey March 2005 Highlights For the six months ended 31 March 2005, there

More information

Insurance Companies Survey (s)

Insurance Companies Survey (s) Insurance Companies Survey (s) Triennial and Quinquennial Review Edition No.: 2011 Editor: David Matthews Office for National Statistics 2011 A National Statistics publication National Statistics are produced

More information

E-Commerce and ICT Activity, 2012. 95% of businesses had broadband Internet and 82% had a website.

E-Commerce and ICT Activity, 2012. 95% of businesses had broadband Internet and 82% had a website. Statistical Bulletin E-Commerce and ICT Activity, 2012 Coverage: UK Date: 04 December 2013 Geographical Area: UK Theme: Business and Energy Key points E-commerce sales represented 18% of business turnover

More information

Internet Service Providers Survey: March 2008

Internet Service Providers Survey: March 2008 Image description. Hot Off The Press. End of image description. Embargoed until 10:45am 1 August 2008 Internet Service Providers Survey: March 2008 Highlights In the six months ended 31 March 2008: The

More information

Internet Service Provider Survey: September 2007

Internet Service Provider Survey: September 2007 Image description. Hot Off The Press. End of image description. Embargoed until 10:45am 6 March 2008 Internet Service Provider Survey: September 2007 Highlights In the six months ended 30 September 2007:

More information

Financial Assets and Liabilities Survey

Financial Assets and Liabilities Survey Financial Assets and Liabilities Survey Triennial and Quinquennial Review Edition No.: 2011 Editor: David Matthews Office for National Statistics 2011 Financial Assets and Liabilities Survey 2011 A National

More information

The Ofcom internet and broadband update

The Ofcom internet and broadband update The Ofcom internet and broadband update Contents Section Page 1 Key statistics 1 2 Key developments 3 3 Take-up 5 4 Availability 8 5 Government targets 10 6 Definitions 11-1 - Section 1 Key statistics

More information

E-commerce and ICT Activity, 2013. While 22% of businesses generated e-commerce sales, 51% of businesses made e-commerce purchases in 2013.

E-commerce and ICT Activity, 2013. While 22% of businesses generated e-commerce sales, 51% of businesses made e-commerce purchases in 2013. Statistical Bulletin E-commerce and ICT Activity, 2013 Coverage: UK Date: 28 November 2014 Geographical Area: UK Theme: Business and Energy Key Points E-commerce sales represented 20% of business turnover

More information

Quality and Methodology Information

Quality and Methodology Information 29 July 2015 Issued by Office for National Statistics, Government Buildings, Cardiff Road, Newport, NP10 8XG Media Office 08456 041858 Business Area 01633 455923 Lead Statistician: Michael Hardie Quality

More information

Broadband Quality of Service. Update for Broadband Stakeholders Group

Broadband Quality of Service. Update for Broadband Stakeholders Group Update for Broadband Stakeholders Group Publication date: November 2004 Contents Section 1 Introduction 1 2 Market research 3 3 Complaints/Dissatisfaction statistics 9 4 Conclusions 11 Page Section 1 Introduction

More information

Consumer research into use of fixed and mobile internet

Consumer research into use of fixed and mobile internet Consumer research into use of fixed and mobile internet Research Document Publication date: 23 March 10 Contents Section Page 1 Introduction 1 2 Methodology 2 3 Residential consumers 3 4 Business consumers

More information

Broadband a consumer guide. August 2003. Textphone 020 7634 5370 Web www.oftel.gov.uk. Switchboard 020 7634 8700 Fax 020 7634 8943

Broadband a consumer guide. August 2003. Textphone 020 7634 5370 Web www.oftel.gov.uk. Switchboard 020 7634 8700 Fax 020 7634 8943 =>? Broadband a consumer guide August 2003 50 Ludgate Hill London EC4M 7JJ Switchboard 020 7634 8700 Fax 020 7634 8943 Textphone 020 7634 5370 Web www.oftel.gov.uk Crown copyright 2003 2 Contents What

More information

SMEs and the communications market: 2006

SMEs and the communications market: 2006 SMEs and the communications market: 2006 Publication date: June 2006 Contents Section Page 1 Background, research objectives and approach 1 2 Executive summary small businesses and sole traders 3 Small

More information

Internet Service Provider Survey: 2012

Internet Service Provider Survey: 2012 Internet Service Provider Survey: 2012 Embargoed until 10:45am 12 October 2012 Key facts This year, compared with 2011: The total number of mobile handset subscribers rose to more than 2.5 million. The

More information

BROADBAND CONNECTION VOUCHER SCHEME Application Form

BROADBAND CONNECTION VOUCHER SCHEME Application Form BROADBAND CONNECTION VOUCHER SCHEME Application Form This application form should be filled out by businesses and third sector organisations applying to Newport Council s Broadband Connection Voucher Scheme.

More information

Point Topic s Broadband Operators and Tariffs

Point Topic s Broadband Operators and Tariffs 1 Point Topic s Broadband Operators and Tariffs Broadband tariff benchmarks: Q1 2013 May 2013 Point Topic Ltd 73 Farringdon Road London EC1M 3JQ, UK Tel. +44 (0) 20 3301 3305 Email tariffs@point-topic.com

More information

Superfast Essex Broadband Programme Phase 2

Superfast Essex Broadband Programme Phase 2 State Aid Public Consultation Superfast Essex Broadband Programme Phase 2 Area Impacted: All parishes in Essex, Southend and Thurrock Consultation period: Thursday 16 th October 2014 to Monday 17 th November

More information

Point Topic s Broadband Operators and Tariffs

Point Topic s Broadband Operators and Tariffs 1 Point Topic s Broadband Operators and Tariffs Broadband tariff benchmarks: Q2 2013 July 2013 Point Topic Ltd 73 Farringdon Road London EC1M 3JQ, UK Tel. +44 (0) 20 3301 3303 Email tariffs@point-topic.com

More information

BUSINESS POPULATION ESTIMATES FOR THE UK AND REGIONS 2011

BUSINESS POPULATION ESTIMATES FOR THE UK AND REGIONS 2011 STATISTICAL RELEASE STATISTICAL RELEASE BUSINESS POPULATION ESTIMATES FOR THE UK AND REGIONS 2011 12 October 2011 Issued by: BIS Level 2, 2 St Paul s Place, Sheffield, S1 2FJ For more detail: http://stats.bis.gov.

More information

Consultation paper: Broadband performance monitoring and reporting in the Australian Context

Consultation paper: Broadband performance monitoring and reporting in the Australian Context 30 Mr Rod Sims Chairman Australian Competition and Consumer Commission Level 35, The Tower 360 Elizabeth Street Melbourne Central Melbourne Vic 3000 Dear Mr Sims Consultation paper: Broadband performance

More information

13 July 2010 QUALITY OF SERVICE GFK. GfK NOP Anders Nielsen, Priyesh Patel & Amanda Peet

13 July 2010 QUALITY OF SERVICE GFK. GfK NOP Anders Nielsen, Priyesh Patel & Amanda Peet 13 July 2010 GFK QUALITY OF SERVICE GfK NOP Anders Nielsen, Priyesh Patel & Amanda Peet 2 Quality of service Contents: Executive Summary Objectives & Methodology Overview of Sectors Appendix Landline Sector

More information

Consultation on Insolvency Statistics

Consultation on Insolvency Statistics Consultation on Insolvency Statistics - Quarterly insolvency statistics release (National Statistics) - All other Official Statistics on insolvency A National Statistics Consultation July 2010 URN 10/1074

More information

Statistical Bulletin. Internet Access - Households and Individuals, 2012. Key points. Overview

Statistical Bulletin. Internet Access - Households and Individuals, 2012. Key points. Overview Statistical Bulletin Internet Access - Households and Individuals, 2012 Coverage: GB Date: 24 August 2012 Geographical Area: Country Theme: People and Places Key points In 2012, 21 million households in

More information

ANNEX 6 DRIVERS BEHIND PARTICIPATION

ANNEX 6 DRIVERS BEHIND PARTICIPATION ANNEX 6 DRIVERS BEHIND PARTICIPATION DRIVERS BEHIND PARTICIPATION 1 INTRODUCTION This short paper describes the drivers behind participation in the Environmental Protection Expenditure Survey 2004. It

More information

2014 Vermont Non-residential Telecommunications Survey Report

2014 Vermont Non-residential Telecommunications Survey Report 2014 Vermont Non-residential Telecommunications Survey Report Prepared for the Vermont Public Service Department by the Castleton Polling Institute Castleton College 6 Alumni Drive Castleton, Vermont 05735

More information

2011 Census User Satisfaction Survey. Summary Report

2011 Census User Satisfaction Survey. Summary Report Contents 1. Executive Summary... 3 2. Introduction... 4 Questionnaire and Data Capture... 4 Analysis... 5 3. Results... 6 Appendix 1 Invitation letter and Questionnaire (8 September 2014)... 12 2 1. Executive

More information

E-Commerce Inquiry to Business 2000

E-Commerce Inquiry to Business 2000 E-Commerce Inquiry to Business 2 Magdalen Williams Financial, International and Innovation Inquiries Division Office for National Statistics E-mail: info@statistics.gov.uk National Statistics customer

More information

BROADBAND CONNECTION VOUCHER SCHEME Application Form

BROADBAND CONNECTION VOUCHER SCHEME Application Form Super Connected Cities connectionvouchers.co.uk/oxford Helpline: 01865 252845 E-mail: SuperConnected@Oxford.gov.uk St Aldate s Chambers 109 St Aldate s Oxford OX1 1DS Customer Services: 01865 249811 BROADBAND

More information

World Broadband Statistics

World Broadband Statistics World Broadband Statistics Q1 2013 June 2013 Point Topic Ltd 73 Farringdon Road London EC1M 3JQ, UK Tel. +44 (0) 20 3301 3303 Email toby.french@point-topic.com 2 Contents 1 Introduction 3 2 Global and

More information

EMERGENCY FLEXIBLE BACK-UP. Internet packages to support your business

EMERGENCY FLEXIBLE BACK-UP. Internet packages to support your business EMERGENCY FLEXIBLE BACK-UP Internet s to support your business EMERGENCY 24-48 hours 7 days 100 10 per day 110 Yes Yes For customers who already have an Internet connection, our contracts give more flexibility

More information

The part of the network that connects customers to the exchange, sometimes called the local loop or the last mile.

The part of the network that connects customers to the exchange, sometimes called the local loop or the last mile. Glossary of broadband terms 3G: Refers to the third generation of mobile phone technology following on from 2G. 3G allows for faster access to the internet and allows services including video calls and

More information

INFORMATION PAPER ISSUED BY THE INFO-COMMUNICATIONS DEVELOPMENT AUTHORITY OF SINGAPORE PUBLICATION REQUIREMENT FOR ALL INTERNET SERVICE PROVIDERS

INFORMATION PAPER ISSUED BY THE INFO-COMMUNICATIONS DEVELOPMENT AUTHORITY OF SINGAPORE PUBLICATION REQUIREMENT FOR ALL INTERNET SERVICE PROVIDERS INFORMATION PAPER ISSUED BY THE INFO-COMMUNICATIONS DEVELOPMENT AUTHORITY OF SINGAPORE PUBLICATION REQUIREMENT FOR ALL INTERNET SERVICE PROVIDERS 30 January 2012 1 PART I: PART II: INTRODUCTION MINIMUM

More information

Domestic Energy Prices: Data sources and methodology

Domestic Energy Prices: Data sources and methodology Domestic Energy Prices: Data sources and methodology 1. Introduction 1.1 Background Domestic Energy Prices Statistics Domestic price statistics provide important information for monitoring the energy market.

More information

Information Notice. ComReg Market surveys. Residential Internet and business datacommunications research

Information Notice. ComReg Market surveys. Residential Internet and business datacommunications research Information Notice ComReg Market surveys Residential Internet and business datacommunications Document No: 04/78 Date: 21 st,july 2004 An Coimisiún um Rialáil Cumarsáide Commission for Communications Regulation

More information

Flat Rate versus Per Minute Charges for Telephone Service: The Relationship between Internet Access and Telephone Tariffs.

Flat Rate versus Per Minute Charges for Telephone Service: The Relationship between Internet Access and Telephone Tariffs. Flat Rate versus Per Minute Charges for Telephone Service: The Relationship between Internet Access and Telephone Tariffs December 4, 2001 The vast majority of residential Internet users and many business

More information

Telecommunications systems (Part 1)

Telecommunications systems (Part 1) School of Business Eastern Illinois University Telecommunications systems (Part 1) (Week 11, Thursday 11/02/2006) Abdou Illia, Fall 2006 Learning Objectives 2 Describe and compare types of connection to

More information

New voice services A consultation on consumer issues

New voice services A consultation on consumer issues Of 186 (Sep 04) New voice services A consultation on consumer issues A summary Issued: 6 September 2004 Deadline for your comments: 15 November 2004 Riverside House 2a Southwark Bridge Road London SE1

More information

Annual Business Inquiry Background Information - Archive Data

Annual Business Inquiry Background Information - Archive Data Annual Business Inquiry Background Information - Archive Data ABI Publications & Special Analysis Section Room 2.301 Office for National Statistics Cardiff Road Newport NP10 8XG By telephone on: +44 (0)

More information

Land Registry Paying for Land Registry services by variable direct debit. Version 12, January 2016. Land Registry Variable Direct Debit Scheme

Land Registry Paying for Land Registry services by variable direct debit. Version 12, January 2016. Land Registry Variable Direct Debit Scheme Land Registry Paying for Land Registry services by variable direct debit Version 12, January 2016 Land Registry Variable Direct Debit Scheme Variable direct debit scheme details A variable direct debit

More information

Insurance and Pension Funding Industry, Except Compulsory Social Services Review

Insurance and Pension Funding Industry, Except Compulsory Social Services Review Methodology of the Monthly Index of Services Insurance and Pension Funding Industry, Except Compulsory Social Services Review Introduction At the launch of the experimental Index of Services (IoS) in December

More information

Mobile Broadband, DSL, & International Bandwidth Prices

Mobile Broadband, DSL, & International Bandwidth Prices Mobile Broadband, DSL, & International Bandwidth Prices Market and Competition Unit TELECOMMUNICATIONS REGULATORY AUTHORITY (TRA), LEBANON November 2011 Table of Contents I. Mobile Broadband Pricing in

More information

STATISTICAL DATA RETURN USER FEEDBACK

STATISTICAL DATA RETURN USER FEEDBACK STATISTICAL DATA RETURN USER FEEDBACK 2013-2014 29 September 2015 Introduction This report describes user feedback used to inform the Statistical Data Return (SDR) statistical release. In 2014/15 the Homes

More information

The Development of the Annual Business Inquiry

The Development of the Annual Business Inquiry The Development of the Annual Business Inquiry Gareth Jones Office for National Statistics E-mail: info@statistics.gov.uk National Statistics customer enquiry line: +44 (0)845 601 3034 Introduction This

More information

UK Broadband Mapping:

UK Broadband Mapping: UK Broadband Mapping: Methodology for availability and take-up mapping Prepared by: Oliver Johnson Date: 2013 Point Topic Ltd 73 Farringdon Road London EC1M 3JQ, UK Tel. +44 (0) 20 3301 3303 Email oliver.johnson@point-topic.com

More information

ComReg Trends Report Q1 2005

ComReg Trends Report Q1 2005 ComReg Trends Report Q1 2005 March 2005 Prepared by Amárach Consulting Contents Introduction Fixed Line & Mobile Usage Internet Usage Digital Television Cross Border Mobile Phone Usage Conclusions Appendix:

More information

Individual Savings Account (ISA) Statistics

Individual Savings Account (ISA) Statistics Coverage: United Kingdom Theme: The Economy Latest Release: April 2015 Tables 9.7 to 9.12 August 2014 Table 9.4 and Table 9.6 Next Release: August 2015 Table 9.4 and Table 9.6 Reporting Periods: Personal

More information

Business Operations Survey

Business Operations Survey Image description. Hot Off The Press. End of image description. Embargoed until 10:45am 27 April 2007 Business Operations Survey 2006 Highlights Ninety-one percent of businesses use the Internet. Seventy-seven

More information

Individual Savings Account (ISA) Statistics

Individual Savings Account (ISA) Statistics Coverage: United Kingdom Theme: The Economy Latest Release: April 2016 Tables 9.7 to 9.12 Next Release: August 2016 Tables 9.4 to 9.6 Reporting Periods: Personal Tax Years Media contact: HMRC Press Office

More information

COMMISSION OF THE EUROPEAN COMMUNITIES DIRECTORATE-GENERAL COMPETITION COMPANY NAME ADDRESS

COMMISSION OF THE EUROPEAN COMMUNITIES DIRECTORATE-GENERAL COMPETITION COMPANY NAME ADDRESS COMMISSION OF THE EUROPEAN COMMUNITIES DIRECTORATE-GENERAL COMPETITION Information, Communication and Multimedia The Director Brussels, COMP.C1/ JTL/ D/99* By Registered Post with advice of delivery COMPANY

More information

UK fixed-line broadband performance, November 2014 The performance of fixed-line broadband delivered to UK residential consumers

UK fixed-line broadband performance, November 2014 The performance of fixed-line broadband delivered to UK residential consumers UK fixed-line broadband performance, November 2014 The performance of fixed-line broadband delivered to UK residential consumers Research Report Publication date: 26 th February 2015 About this document

More information

PLEASE DO NOT STAPLE.

PLEASE DO NOT STAPLE. YOUR APPLICATION 1. Please complete this form USING BLACK INK and write within the boxes in CAPITAL LETTERS. Mark appropriate answer boxes with a CROSS. Start at the left of each answer space and leave

More information

BROADBAND CONNECTION VOUCHER SCHEME

BROADBAND CONNECTION VOUCHER SCHEME BROADBAND CONNECTION VOUCHER SCHEME Application Form This application form should be filled out by businesses and third sector organisations applying to The City of Edinburgh Council s Broadband Connection

More information

Acceptable Usage Policy

Acceptable Usage Policy Version 2.1 20141230 Acceptable Usage Policy Acceptable Usage Policy Contents 1. PURPOSE OF THIS POLICY... 2 2. GENERAL... 2 3. APPLICATION... 2 4. UNREASONABLE USE... 2 5. UNACCEPTABLE USE... 3 6. SPAM...

More information

Fixed Line Broadband Performance (ADSL) in New Zealand. April June 2013

Fixed Line Broadband Performance (ADSL) in New Zealand. April June 2013 Fixed Line Broadband Performance (ADSL) in New Zealand April June 213 Copyright Epitiro Group Limited, 213. No reproduction, copy, transmission or translation of this publication may be made without written

More information

Computer Services Survey (SERVCOM Feasibility Study) Data for 2000

Computer Services Survey (SERVCOM Feasibility Study) Data for 2000 Computer Services Survey (SERVCOM Feasibility Study) Data for 2000 Debra Prestwood Business Prices and Sales Division Office for National Statistics E-mail: info@statistics.gov.uk National Statistics customer

More information

Recorded Crime in Scotland. Scottish Government

Recorded Crime in Scotland. Scottish Government Recorded Crime in Scotland Scottish Government Assessment Report 2 June 2009 Recorded Crime in Scotland June 2009 Crown Copyright 2009 The text in this document may be reproduced free of charge in any

More information

Complaint about Bundling of Pay TV and Broadband Internet Access Services by Hong Kong Cable Television Limited

Complaint about Bundling of Pay TV and Broadband Internet Access Services by Hong Kong Cable Television Limited Complaint about Bundling of Pay TV and Broadband Internet Access Services by Hong Kong Cable Television Limited Complaint against: Issue: Relevant Instruments: Hong Kong Cable Television Limited ( HKCTV

More information

Assessment of compliance with the Code of Practice for Official Statistics

Assessment of compliance with the Code of Practice for Official Statistics Assessment of compliance with the Code of Practice for Official Statistics Statistics from the National Travel Survey (produced by the Department for Transport) Assessment Report 58 October 2010 Crown

More information

Sheffield Parent Carer Forum - Financial Standing Orders

Sheffield Parent Carer Forum - Financial Standing Orders Contents 1. Responsibilities of the Trustees 2. Maintenance of these standing orders and financial procedures 3. Maintenance of records and financial control 4. Security of financial information 5. Annual

More information

Help to Buy (Equity Loan scheme) and Help to Buy: NewBuy statistics: Data to 30 September 2015,

Help to Buy (Equity Loan scheme) and Help to Buy: NewBuy statistics: Data to 30 September 2015, Help to Buy (Equity Loan scheme) and Help to Buy: NewBuy statistics: Data to 30 September 2015, England In the first 30 months of the Help to Buy: Equity Loan scheme (to 30 September 2015), 62,569 properties

More information

CORPORATE VOLUNTARY DIRECT DEBIT APPLICATION

CORPORATE VOLUNTARY DIRECT DEBIT APPLICATION CORPORATE VOLUNTARY DIRECT DEBIT APPLICATION 1. Please complete this form USING BLACK INK and write within the boxes in CAPITAL LETTERS. Mark appropriate answer boxes with a CROSS. Start at the left of

More information

RESPONSE PROBLEMS IN SURVEYS Improving response & minimising the load

RESPONSE PROBLEMS IN SURVEYS Improving response & minimising the load RESPONSE PROBLEMS IN SURVEYS Improving response & minimising the load Prepared by John Cornish for UNSD Regional Seminar on 'Good Practices in the Organisation and Management of Statistical Systems' for

More information

VIRTUAL OFFICE APPLICATION FORM

VIRTUAL OFFICE APPLICATION FORM PAGE 1 of 5 VIRTUAL OFFICE APPLICATION FORM Our Virtual Office service provides you with a prestige Central London address and 0207 telephone number, with your mail and calls handled securely and professionally.

More information

Broadband Acceptable Use Policy

Broadband Acceptable Use Policy Broadband Acceptable Use Policy Contents General... 3 Your Responsibilities... 3 Use of Email with particular regards to SPAM... 4 Bulk Email... 5 Denial of Service... 5 Administration of Policy... 6 2

More information

LONDON SCHOOL OF MARKETING LEARNING AGREEMENT ONLINE OR BLENDED LEARNING ( DISTANCE LEARNING )

LONDON SCHOOL OF MARKETING LEARNING AGREEMENT ONLINE OR BLENDED LEARNING ( DISTANCE LEARNING ) LONDON SCHOOL OF MARKETING LEARNING AGREEMENT ONLINE OR BLENDED LEARNING ( DISTANCE LEARNING ) In order to ensure success in distance learning courses, students must understand and comply with certain

More information

General. The Internet and Broadband Experience for Business Users

General. The Internet and Broadband Experience for Business Users General The Internet and Broadband Experience for Business Users Document No: 07/23 Date: 01 May 2007 An Coimisiún um Rialáil Cumarsáide Commission for Communications Regulation Abbey Court Irish Life

More information

Superfast Cornwall Extension Programme To further extend coverage of Superfast Broadband across Cornwall

Superfast Cornwall Extension Programme To further extend coverage of Superfast Broadband across Cornwall 25 May 2016 Superfast Cornwall Extension Programme To further extend coverage of Superfast Broadband across Cornwall STATE AID PUBLIC CONSULTATION 1. Introduction The Superfast Cornwall Extension Programme

More information

Application. Virtual Office Assistant (Pty) Ltd. Start Date: Instructions: Street address for deliveries: East London. Durban

Application. Virtual Office Assistant (Pty) Ltd. Start Date: Instructions: Street address for deliveries: East London. Durban Virtual Office Assistant (Pty) Ltd. Customer Business Details: First Name: Application Month to Month Virtual Office Agreement:::: Title: Surname: Company Name: Company Trading name: ID Number/Passport

More information

ICT Indicators. The scope of the ICT function covers all aspects of infrastructure, systems, processes and disciplines required to support:

ICT Indicators. The scope of the ICT function covers all aspects of infrastructure, systems, processes and disciplines required to support: ICT Indicators ICT value for money indicators guidance 1) Introduction This document sets out the indicators for the ICT Function. The guidance below starts by defining the scope of the function and goes

More information

Business Operations Survey: 2010

Business Operations Survey: 2010 Operations Survey: 2010 Embargoed until 10:45am 08 April 2011 Highlights Of businesses surveyed in 2010: 51 percent had conducted, or planned to conduct, price reviews due to the GST rise in October 2010,

More information

Consultation on the introduction of diversity succession planning for board appointments and the lowering of the 150 employees threshold for

Consultation on the introduction of diversity succession planning for board appointments and the lowering of the 150 employees threshold for Consultation on the introduction of diversity succession planning for board appointments and the lowering of the 150 employees threshold for publishing gender pay gap and equal pay statements etc. October

More information

COUNTRY PRACTICE IN ENERGY STATISTICS

COUNTRY PRACTICE IN ENERGY STATISTICS COUNTRY PRACTICE IN ENERGY STATISTICS Topic/Statistics: Electricity Consumption Institution/Organization: Sustainable Energy Authority of Ireland (SEAI) Country: Ireland Date: October 2012 CONTENTS Abstract...

More information

Information Crib Sheet Internet Access Service Agreement

Information Crib Sheet Internet Access Service Agreement Information Crib Sheet Internet Access Service Agreement 1. Definitions and Interpretation This Service Agreement is to be read in conjunction with the Conditions for Communications Services (the Conditions

More information

3.2 This situation is also experienced by Officers who also need remote access to Council networks.

3.2 This situation is also experienced by Officers who also need remote access to Council networks. Report Asset Management Committee 29 September 201 15- BROADBAND ACCESS TO COUNCIL NETWORKS 1. Reason for Report To seek Members' approval to undertake a pilot project which will lead to the introduction

More information

BROADBAND CONNECTION VOUCHER SCHEME Application Form

BROADBAND CONNECTION VOUCHER SCHEME Application Form BROADBAND CONNECTION VOUCHER SCHEME Application Form This application form should be filled out by businesses and third sector organisations applying to the Connecting Cambridgeshire Broadband Connection

More information

Quality of Customer Service report

Quality of Customer Service report Quality of Customer Service report Prepared for: Ofcom Published: December Contents Section Page Introduction... 2 Executive summary... 4 Overview of Sectors... 7 Landline sector... 20 Broadband sector...

More information

Ofcom consultation: Regulation of VoIP services Issued on 22 February 2006. Response by the FCS VoIP Group- May 2006

Ofcom consultation: Regulation of VoIP services Issued on 22 February 2006. Response by the FCS VoIP Group- May 2006 Ofcom consultation: Regulation of VoIP services Issued on 22 February 2006 Response by the FCS VoIP Group- May 2006 Contact: Jacqui Brookes CEO Federation of Communication Services Burnhill Business Centre

More information

Downstream Gas Statistics data sources and methodologies

Downstream Gas Statistics data sources and methodologies Downstream Gas Statistics data sources and methodologies 1. Introduction The UK s gas markets can be separated into two sections: upstream (gas supply) and downstream (gas demand). The Department of Energy

More information

Information Society Statistics

Information Society Statistics e-stats service Date: 26 January 2005 No. : 11/2005 Time of release: 11.00 hrs Information Society Statistics Information Society: October-December 2004 Internet Subscriptions This release provides indices

More information

Nova ADSL Broadband Service Application Form

Nova ADSL Broadband Service Application Form Nova ADSL Broadband Service Application Form User ID (your access login; in lowercase, no more than 30 characters & no punctuation): Contact: Surname: Given Name: Company (optional): Charge Company Address:

More information

Mapping broadband in the UK Q2 2012:

Mapping broadband in the UK Q2 2012: Mapping broadband in the UK Q2 2012: Broadband take-up estimates for every UK postcode Prepared by: Laura Kell Date: 24 November 2012 Version: 1.1 Point Topic Ltd 73 Farringdon Road London EC1M 3JQ, UK

More information

Personalised E-Mail package Details

Personalised E-Mail package Details Personalised E-Mail package Details All Mail Packages provided include a UK Domain name of your choice when available (someone@yourdomainname.co.uk), the domain name will be registered in your name and

More information

broadband A guide for business

broadband A guide for business broadband A guide for business Printed in the UK on recycled paper with a minimum HMSO score of 75. September 2002. Department of Trade and Industry. http://www.dti.gov.uk/ Crown Copyright. URN 02/1121

More information

Principles and Guidelines on Confidentiality Aspects of Data Integration Undertaken for Statistical or Related Research Purposes

Principles and Guidelines on Confidentiality Aspects of Data Integration Undertaken for Statistical or Related Research Purposes Principles and Guidelines on Confidentiality Aspects of Data Integration Undertaken for Statistical or Related Research Purposes These Principles and Guidelines were endorsed by the Conference of European

More information

Census of International Trade in Services and Royalties: Year ended June 2005

Census of International Trade in Services and Royalties: Year ended June 2005 Embargoed until 10:45 AM - Wednesday, October 26, 2005 Census of International Trade in Services and Royalties: Year ended June 2005 Highlights Major exports of commercial services were: communication,

More information

X NSW/ACT X NT X QLD X SA X TAS X VIC X WA

X NSW/ACT X NT X QLD X SA X TAS X VIC X WA 1. Please complete this form USING BLACK INK and write within the boxes in CAPITAL LETTERS. Mark appropriate answer boxes with a CROSS. Start at the left of each answer space and leave a gap between words.

More information

BUSINESS BROADBAND SERVICE

BUSINESS BROADBAND SERVICE BUSINESS BROADBAND SERVICE 1 DEFINITIONS AND INTERPRETATION 1.1 The following additional terms and conditions apply to the provision of the Business Broadband Service. TERM / EXPRESSION ADSL Annex A Annex

More information

If you are unclear about the implications of Auto Enrolment you will find our Guide to Auto Enrolment a good starting point.

If you are unclear about the implications of Auto Enrolment you will find our Guide to Auto Enrolment a good starting point. The Pay Check Auto Enrolment Service A service designed for Pay Check clients who are looking for a first class pension solution that is simple to administer, cost effective and guarantees full compliance

More information

Broadband Connection Voucher Scheme

Broadband Connection Voucher Scheme Broadband Connection Voucher Scheme Application Form This application form should be filled out by businesses and third sector organisations applying to the Brighton & Hove Broadband Connection Voucher

More information

Article: The Development of Price Indices for Professional Business Services and Cargo Handling Christopher Jenkins and Aspasia Papa

Article: The Development of Price Indices for Professional Business Services and Cargo Handling Christopher Jenkins and Aspasia Papa Article: The Development of Price Indices for Professional Business Services and Cargo Handling Christopher Jenkins and Aspasia Papa Summary The Office for National Statistics has developed experimental

More information

CATLIN HONG KONG LTD MISCELLANEOUS PROFESSIONS PROFESSIONAL INDEMNITY INSURANCE PROPOSAL FORM

CATLIN HONG KONG LTD MISCELLANEOUS PROFESSIONS PROFESSIONAL INDEMNITY INSURANCE PROPOSAL FORM CATLIN HONG KONG LTD MISCELLANEOUS PROFESSIONS PROFESSIONAL INDEMNITY INSURANCE PROPOSAL FORM IMPORTANT NOTICE TO THE PROPOSER REGARDING COMPLETION OF THIS PROPOSAL FORM 1) Disclosure Any material fact

More information

Telecommunications Billing Guidelines

Telecommunications Billing Guidelines Billing Guidelines Summary of the Comments Submitted in Response to ictqatar s Questionnaire The Supreme Council of Information & Communication Technology ictqatar 25 January 2009 Table of Contents 1.

More information

Internet Service Provider Survey: 2013

Internet Service Provider Survey: 2013 Internet Service Provider Survey: 2013 Embargoed until 10:45am 14 October 2013 Key facts In 2013 compared with 2012: Connections with a data cap of 50 gigabytes (GB) or more have almost doubled, to reach

More information

FundZone ISA Stocks & Shares Transfer (cash)

FundZone ISA Stocks & Shares Transfer (cash) FundZone ISA Stocks & Shares Transfer (cash) Application Form Who this form is for This form is for anyone who wishes to transfer a Stocks & Shares ISA in cash from another ISA Manager to Standard Life

More information

Appendix A8.1: Service Level Agreement Contents

Appendix A8.1: Service Level Agreement Contents Appendix A8.1: Service Level Agreement Contents 11/03/2010 This section provides a practical guide to the preparation and use of Service Level Agreements (SLAs) in the context of shared services. It will

More information

Thank you for applying to join or renew membership with the UK Association of Letting Agents.

Thank you for applying to join or renew membership with the UK Association of Letting Agents. UKALA: letting agents thrive UKALA Membership Team Skyline House-2nd Floor 200 Union Street, London SE1 0LX s Thank you for applying to join or renew membership with the UK Association of Letting Agents.

More information

Scotland s Census 2011 - User Satisfaction Survey Summary Report

Scotland s Census 2011 - User Satisfaction Survey Summary Report Scotland s Census 2011 - User Satisfaction Survey Summary Report November 2015 Contents 1. Purpose/ aims 3 2. Method 3 3. Individual Details 4 4. Where Scotland s Census data is accessed 7 5. Accessibility

More information

Specialists at minimising risk exposure. Professional Indemnity Insurance Insurance Proposal Form

Specialists at minimising risk exposure. Professional Indemnity Insurance Insurance Proposal Form Specialists at minimising risk exposure Professional Indemnity Insurance Insurance Proposal Form Professional Indemnity Insurance Application Office Use Only Core Customer Segment Account number Policy

More information