Northern Beaches Mental Health Service

Transcription

1 This booklet was kindly collated, formatted & printed by Pioneer Clubhouse & NSW Northern Sydney Health District Northern Beaches Mental Health Service Lot 2 Quirk Road, Balgowlah NSW Community Consultative Committee Resource Booklet

2 Useful Contact Numbers Ambulance, Fire & Police 000 Bushfires 000 Local Police Stations Dee Why Manly Mona Vale State Emergency Service Water Police (Broken Bay) Warringah Council Manly Council Pittwater Council Medical Emergencies Manly Hospital Mona Vale Hospital Dentist 24hr service Eye Sydney Eye Hospital 24 hour service Poison Information Centre Medical Centre Warringah Mall Personal Kids Help Line Lifeline Telephone Interpreter Service Homeless Persons Information Centre Taxis Manly Warringah Cabs Wheelchair Accessible Taxis NSW Police Force Enquiries: Telephone: For all general enquiries Police Assistance Line Emergencies: Triple Zero (000) Police Mental Health Intervention Team Police Assistance to the community specialising in Mental Health Intervention Assistance. The web address for the police is: The site below allows people to find specific contacts: We are also on Facebook, You Tube and Twitter. Utilities Gas Emergency Electricity Emergency Water Emergency

3 Contents St Vincent de Paul Society Northern Beaches Address: 638 Pittwater Road, Brookvale NSW 2100 Enquiries: Details of Organisation/ Services: Financial Assistance, Budgeting Counselling This Service specialises in: Home Visitation: Financial assistance with food, utilities, and other expenses as requested, and depending on funding. Second hand furniture and clothing can also be provided upon request. No Interest Loans (NILS): Providing loans of up to $ to people living on the Northern Beaches who have low incomes, and are living on benefits and/or pensions. We lend for a whole range of essential household goods and services, including whitegoods, general and medical appliances, car expenses, etc. The scheme works through the recycling of a pool of money. Loans are issued and as repayments are made the money accumulates and is available to be lent to the next borrower. Repayments are tailored to suit individual circumstances with the term of the loan generally being up to 12 months. Financial and Budget Counselling: Our counsellors are FCAN accredited and able to assist clients with budgeting skills, negotiation of hardship arrangements with banks and other lenders and assist people with bankruptcy. This service is free and confidential. Home Visitation by phoning our Brookvale Centre on and requesting a Home Visit. NILS by appointment only, phone our Brookvale Centre on Financial Counselling by appointment only, phone our Brookvale Centre on Page Organisation Health Services Community Teams Frenchs Forest Community Mental Health Team Mona Vale Community Mental Health Team Queenscliff Community Mental Health Team Assertive Outreach Team (AOT) Beaches Early Intervention Centre (BEIC) Specialist Mental Health Older Persons Service (SMHOPS) Extended Hours Team (EHT) Northern Beaches Child and Adolescent Mental Health Service (CAMHS) Inpatient Mental Health East Wing Specialist Mental Health Older Persons Service (SMHOPS) AIU Psychiatric Emergency Care Centre (PECC) Specialist Services Consumer Participation Network (Kalori) Children of Parents with a Mental Illness (COPMI) Perinatal and Infant Mental Health Service (PIMHS) Vocational Education, Training and Employment Service (VETE) Specialist Rehabilitation Service Brookvale Early Intervention Centre (BEIC) Family and Carer Mental Health Programme Drug and Alcohol Services Life Returning Inc. Manly Drug Education and Counselling Centre (MDECC) Kedesh (Phoenix Treatment Unit) Sydney Road Clinic Community Support Services Community Care Northern Beaches Consumer Activity Network (CAN) Compeer Housing Accommodation Support Initiative (HASI) Mission Australia Housing Accommodation Support Initiative (HASI) New Horizons Hospital to Community Transition Service (HCTS) New Horizons Personal Helpers and Mentors Service Intensive Support Pioneer Clubhouse Employment and Vocation Ostara Australia Max Employment STEPS Employment Ability Options Employment Northern Sydney Institute of TAFE (Disability Services) Ryde Day to Day Living (D2DL) The Hut 74 3

4 Page Organisation Contents Family and Carer Services Northern Beaches Family Relationships Centre Community Connect Northern Beaches Northern Beaches Mental Health Support Group Uniting Care Mental Health Family and Carer Mental Health Program Carer Respite Services Bradfield Park Commonwealth Respite and Carelink Centre New Horizons Northern Sydney Respite Centre Sanctuary Respite Cottages Sunshine Home Respite Service Information, Advocacy and Community Engagement Beyond Blue Black Dog Institute Mental Health Association NSW (MHA) Mental Health Advocacy Service (Legal Aid) Pittwater Community Builders Project Warringah Council Disability Newsletter and Leisure Guide Multicultural Support Services Multicultural Community Advisory Service Settlement Grants Programme and Multicultural Programme Transcultural Mental Health Centre Housing, Homelessness and Domestic Violence Services Housing NSW Link Housing Ltd. Fairlight Centre Manly Community Centre Homeless Outreach Service (HOS) Manly Women s Shelter Manly Warringah Women s Resource Centre Burdekin Association Counselling Services Lifeline Inc. Manly Warringah Division of General Practice (MWDGP) Northern Region Relationships Australia Counselling Service Be Centre Foundation Cottage Counselling Centre Sunflower Clinic Financial Support and Material Assistance Centrelink St Vincent de Paul Northern Beaches Australian Government Department of Human Services (Centrelink) Address: Nth beaches Pittwater Rd, Brookvale 2100 Enquiries: Disabilities, Sickness, Carers line: Website: Income Support payments for people with disabilities. Centrelink delivers a range of payments and services at times of major change for retirees, the unemployed, families, carers, parents, and people with disabilities, Indigenous Australians, and people from diverse cultural and linguistic backgrounds. Specialists include: Social Workers who are professionals, trained to assist, giving support and short term counselling. Community Engagement Officers: Provide out-servicing to community agencies in order to service those customers who have particular barriers preventing them from accessing mainstream Centrelink services and requiring alternative approaches. Enquires: Disabilities, Sickness, Carers line: Youth and Student line: Employment Services Line: , Seniors line: Indigenous Services Line: General line: NSW Police Force 4 73

5 Sunflower Clinic Address: Suite C, Level 1, 5 Belmore Road, Burwood, 2134 Lot 2, Quirk Road, Balgowlah, 2093 Enquiries: Website: contact via website Psychological services and clinical interventions for people living with mental illness and their carers. This Services Specialises in helping: People living with mental illness and their carers, particularly with psychotic disorders. The Sunflower Clinic offers compassionate psychological services to adolescents, adults, families and carers affected by mental illness. We offer a range of services to improve wellbeing and enhance quality of life, all within a recovery framework. We also have links with Disability Employment Services and Respite Services, in addition to other relevant recovery based programs. Bulk billing is available for carers and people affected with mental illness who are accessing a pension or benefit. Referrals from individual Drs, family members, self, and other organisations. Referrals eligible for bulk billing require a special referral from their GP. Contact for more details. We are currently located at two sites Balgowlah and Burwood. Frenchs Forest Community Mental Health Team Address: French's Forest Mental Health 467 Warringah Road French's Forest NSW 2086 Enquires: Mental health assessment, treatment, case management, information and referral to appropriate agencies. People with a mental illness aged living within the catchment area. The Centre offers specialist short and long term comprehensive case management for persons years who have a serious mental illness and people significantly affected by mental health problems, including a variety of conditions including schizophrenia, bi-polar disorder (Manic Depressive Illness), major depression, acute psychosis and anxiety dis-orders. The range of services offered includes assessment, medical treatment, counseling, education about mental illness and referral to other appropriate agencies and programs. Centre teams are multidisciplinary health professionals including social workers, registered nurses, psychologists, occupational therapists, psychiatric registrars and psychiatrists. Home visits can be arranged under special circumstances. Referral to the Service can be made by the individual, relatives, friends, doctors, hospital, and other health and welfare agencies. If referral is made by the doctor an accompanying letter will be helpful but not essential. Shared care management with the general practitioner can be arranged 72 5

6 Mona Vale Community Mental Health Team Cottage Counselling Centre Address: Mona Vale Hospital, Coronation St, Mona Vale 2103 Enquires: Address: Head office; 7 Clarke St Narrabeen 2101 Enquiries: info@cottagecounselling.org.au Website: Mental health assessment, treatment, case management, information and referral to appropriate agencies. People with a mental illness aged living within the catchment area. The Centre offers specialist short and long term comprehensive case management for persons who have a serious mental illness including a variety of conditions including schizophrenia, bi-polar disorder (Manic Depressive Illness), major depression, acute psychosis and anxiety dis-orders. The range of services offered includes assessment, medical treatment, counseling, education about mental illness and referral to other appropriate agencies and programs. Centre teams are multidisciplinary health professionals including social workers, registered nurses, psychologists, occupational therapists, psychiatric registrars and psychiatrists. Home visits can be arranged under special circumstances. Referral to the Service can be made by the individual, relatives, friends, doctors, hospital, and other health and welfare agencies. If referral is made by the doctor an accompanying letter will be helpful but not essential. Shared care management with the general practitioner can be arranged. The Cottage is a community service providing counselling to individual adults and couples as well as children and young people. This Service specialises in helping We believe everyone should have access to professional counselling so our fees are based on a sliding scale related to income. Our counsellors have a range of experience and specialties see our website for further information. We usually have no waiting list and are able to provide an appointment within a our counsellors have a range of experience and specialties see our website for further information. We usually have no waiting list and are able to provide an appointment within a week or two. To make an enquiry call the number above and if we are unable to answer right away leave a message and we will return your call confidentially as soon as possible. The Cottage also provides group programs and pre marriage counselling. The Cottage also provides group programs and pre marriage counselling In exceptional circumstances fee subsidies can also be provided. We have an agreement with Carers NSW so are able to secure limited funding for carers. Locations; Narrabeen, Manly, Dee Why, Belrose, Chatswood and Lindfield. To make an enquiry call the number above and if we are unable to answer right away leave a message and we will return your call confidentially as soon as possible. 6 71

7 Be Centre Foundation Address: Unit 3, 9 Apollo Street, Warriewood NSW 2102 Enquiries: info@becentre.com.au Website: Play and Creative therapies for children and young adults. Workshops and training in play and creative therapies for professionals. This service specializes in helping: Therapeutic service for children and young adults aged 4-16 experiencing trauma or other emotional or mental health issues. Be Centre advocates early intervention for children, to help them develop skills and strategies so they do not experience ongoing difficulties as a result of their trauma. Be Centre is a special place supporting children and families whose lives have been impacted by trauma such as physical or sexual abuse, neglect, bullying, divorce, illness, bereavement, drugs and alcohol or other mental health issues. A child s pain and suffering are often not outwardly visible and they may not have the words to express their experiences or feelings. Our unique Play and Creative Therapy programs offer a safe environment for children to tell their stories, helping them make sense of what is happening on the inside to restore their trust and build self confidence and resilience. We help children smile on the inside Referral from parents, physiologists, individuals, doctors, and school councilors via phone call. Queenscliff Community Mental Health Team Address: Cnr. Lakeside Cres & Pittwater Rd, Nth Manly 2100 Enquires: Mental health assessment, treatment, case management, information and referral to appropriate agencies. People with a mental illness aged living within the catchment area. The Centre offers specialist short and long term comprehensive case management for persons years who have a serious mental illness and people significantly affected by mental health problems, including a variety of conditions including schizophrenia, bipolar disorder (Manic Depressive Illness), major depression, acute psychosis and anxiety disorders. The range of services offered includes assessment, medical treatment, counseling, education about mental illness and referral to other appropriate agencies and programs. Centre teams are multidisciplinary health professionals including social workers, registered nurses, psychologists, occupational therapists, psychiatric registrars and psychiatrists. Home visits can be arranged under special circumstances. Referral to the Service can be made by the individuals, relatives, friends, doctors, hospital, and other health and welfare agencies. If referral is made by the doctor an accompanying letter will be helpful but not essential. Shared care management with the general practitioner can be arranged. 70 7

8 Assertive Outreach Team (AOT) Address: Manly Hospital, Darley Road, Manly 2095 Enquiries: / Intensive case management for people with mental illness. People with a mental illness requiring intensive or assertive support, usually requiring outreach support in their own homes. The Assertive Outreach Team (AOT) is a team of multidisciplinary clinicians that provides: Recovery focused intensive case management and support to residents of group homes at a level consistent with individual needs. Outreach recovery supports persons living in local Department of Housing properties and private accommodation. The focus of outreach support is to assist people to develop skills necessary to maintain living in their own accommodation. Referral forms and criteria can be requested by calling the phone numbers listed above. Referrals are accepted from the community Mental Health Staff, East Wing (inpatient) Unit, Manly Hospital and Macquarie Hospital. Northern Region Relationships Australia Counselling Service Address: 5 Sera Street, Lane Cove 2066 and Level 1, 651 Pittwater Road, Dee Why 2099 Enquiries: north@ransw.org.au Website: Individual, couple and family counselling, Relationship and Family Parenting courses, courses/workshops for men i.e. Focus on Fathering, Men and Relationships, Managing Anger This Service specialises in working with people who have been violent in their family relationships to keep their family members safe and with the belief that they can change existing patterns of behaviour. Helping people who are separating and/or divorcing to deal with their grief and anger and to let go, so that they can move on with a new sense of purpose and optimism. Referrals from individuals, doctors, solicitors, via website, or by Telephone. 8 69

9 Manly Warringah Division of General Practice (MWDGP) Address: C/O Mona Vale Hospital Coronation Street, Mona Vale Enquiries: Fax Beaches Early Intervention Centre (BEIC) Address: 1 Brookvale Avenue, Brookvale 2100 Enquires: Manly Warringah Division of General Practice (MWDGP) provides both individual and group psychological services through a Federally funded program Access to Allied Psychological Services (ATAPS). The ATAPS program enables free access to a psychologist for members of the community who may be experiencing anxiety and depression and can benefit from short term focused psychological strategies. individuals struggling with mental health issues such as stress, anxiety and depression in their daily life. It is available to ALL age groups and in particular to those who may otherwise not be able to afford to visit a psychologist. Manly Warringah Division of General Practice is a not-for-profit organisation that has been operational for 18 years. We are funded by the Department of Health and Aging (DOHA) to enhance the delivery of primary care services to the local population in the Manly, Warringah and Pittwater areas. We work closely with general practitioners, allied health providers, nurses, the local hospital network and the local community to enhance and integrate the provision of healthcare locally through the delivery of a range of programs. These include immunisation, chronic disease, aged care, health, mental health and youth health programs. Patients are referred to this program via their GP and at the discretion of their GP. Mental health treatment and support for young people following an episode of psychosis. People aged who have experienced an episode of psychosis. A comprehensive mental health service addressing the needs of young people 18-30, who have recently experienced a first episode of psychosis. The aim of the service is to; provide information for young people about psychosis, coping strategies and medication; reduce disruption to a person s life, and decrease the chance of relapse. The emphasis is on working with the individual to promote recovery in a way that is the least traumatic and stigmatizing. Individual appointments with a Care Coordinator and Group programs are offered including information evenings for families. Referrals must be between years of age and have a primary diagnosis of psychosis, with first diagnosis within the last 12 months. The service offered is time limited initially to 18 months for each consumer, with a possible extension up to 3 years depending on individual needs. Referral may be made through the Community Health Centres, EHT, Doctors or East Wing (the inpatient psychiatric unit at Manly Hospital), Family, local GP, other health agencies, NGO s. Alternatively, referral may be discussed by telephoning the Centre. The centre is located in a residential street in Brookvale, close to public transport. It is designed to be as informal and user-friendly as possible. 68 9

10 Specialist Mental Health Older Persons Service (SMHOPS) Enquiries: Mental health assessment, treatment and case management for people over 65 with a mental illness. People aged over 65 with a mental illness. The SMHOPS offers community consultation and time limited case management to the Northern Beaches residents 65 years and older who have mental illness. This includes visits to the clients homes, nursing homes and hostels. All referrals are to be made by medical officers who have conducted a full range of physical assessments. Referrals for dementia will not be accepted unless the referral is for assessment and treatment of a primary diagnosis of psychotic or effective disorders. Ongoing case management is not available for dementia clients. Lifeline Inc. Address: 310 Sydney Road, Balgowlah 2093, PO Box 681 Enquiries: admin@lifelinenb.org.au Website: lifeline.org.au/northernbeaches 24 hour telephone crisis support service On line crisis support, Personal counselling, Financial Counselling, Gambling Counselling, Welfare support emergency food, clothing, medication, Support groups anger management,anxiety, depression, relationships, grief and loss, gambling, Volunteers to visit elderly and housebound, Suicide prevention and education. Lifeline Northern Beaches is an independent organisation serving the area from Kirribilli to Palm Beach. The organisation is run on a volunteer basis with over 400 volunteers. The mission of the organisation is to provide quality telephone crisis support and associated services to help people in crisis. A crisis is when stressful,often painful, life experiences overwhelm or impair our capacity to cope or engage fully in everyday living. The organisation has some government funding tied to particular services but the bulk of the funds come through the Opportunity Shops and fund raising. 24/7 Crisis support - Call (free from mobile phone) On line crisis support - lifeline.org.au Face to face services -call

11 Burdekin Association Address: Enquiries: Website: The Extended Hours Team (EHT) Address: Manly Hospital, Darley Road, Manly 2095 Enquiries: (ask for the Extended Hours Team) All services provided aim to prevent youth homelessness and family breakdown (E.I) Early Intervention & family support (CCP) Community care - placements OOHC (Out of Home Care) Most referrals c FACS (family & community services) formally Doc s Youth Accommodation service Age This Service specialises in Helping: The Youth Housing program offers semi-supported affordable housing to local young people committed to demonstrating and developing the living skills necessary to make the transition to living independently in the community. Case management support is in place to assist clients achieve stated goals. We offer a one bedroom unit or bed-sit to a young person who meets criteria and who has a mental health issues & is in treatment. The maximum stay is 2-years, reviewed against a range of entry criteria each 6 months. Rent is 25% of gross income and the payment of a bond is required. How to access these services: We accept referrals from a range of sources; young people, family members or friends, schools, police, Government & non- Government organizations. For further information on the application process please contact the referral intake worker. Please phone to speak to the daily intake worker. NB. Burdekin is NOT a CRISIS service Mental health assessment, support, planning and brief treatment, with most contact in the persons home or other community setting. People experiencing mental health crisis. The Extended Hours Mental Health Team is also known as a crisis team or the EHT. The team provides a mobile outreach service which is easily contacted and responds promptly to people in a mental health crisis. Treatment provided is intensive and brief and with most contact being in the persons home or other community setting. A comprehensive assessment is conducted to determine a persons mental health treatment requirements, the level of support available, additional support needs to maintain the person in the community and the level of risk to self and others. The treatment provided also imposes the least personal restriction of rights and choices in balance with the need for treatment. Telephone crisis counseling is also provided when appropriate. The team often operates with the assistance of other services such as police, ambulance and local hospital emergency departments. The EHT also gives advice and information to families, carers and friends. The Extended Hours Team provides a timely and responsive outreach and telephone service to people in mental health crisis, referral may be by self referral (the individual in crisis), relatives, friends, doctors, hospitals, other health and welfare agencies

12 Northern Beaches Child & Adolescent Mental Health Service (CAMHS) Address: Queenscliff Community Health Centre, Palm Ave, North Manly, 2100 Enquiries: Details of Organisation/ Service: Assessment and therapy for children and young people aged to 17 years and their families. This service specialises in helping: children and young people aged to 17 years and their families experiencing difficulties emotionally, socially and behaviourally that are impacting on their functioning. Northern Beaches CAMHS offers comprehensive assessments and therapeutic interventions which are individually developed to meet the needs of the children, young people and their family s (age to 17 years inclusive). Our multi-disciplinary team has expertise in delivering interventions with a number of therapeutic approaches including cognitivebehavioural therapy, family therapy, narrative therapy, short-term psychotherapy as well as psychiatric assessment and interventions including medications where appropriate. Some group programs are available. NB CAMHS works closely with pre-schools, schools, other education services, families, Community Services and other service providers (e.g. NGO s ) to best meet the needs of the child or young person. Monday to Friday via Intake Worker PH Appointments offered at Queenscliff Community Health Centre or Mona Vale Hospital. Referrals need family consent. All referrals are triaged. Some waiting times exist. Manly Warringah Women s Resource Centre Address: PO Box 556, Dee Why NSW 2099 Enquires: reception@mwwrc.org.au crisis accommodation for women and children escaping domestic violence early intervention and prevention medium-term supported accommodation counselling and group work for women who have experienced domestic violence family support services, including case management, practical and emotional support, playgroups and specialised groups young mothers support program, including case management, playgroup and special activities advice and information on child development and positive parenting advice, information, referral and advocacy for women facing a range of issues, including financial, housing, legal, health and other welfare issues Manly Warringah Women s Resource Centre is a service for women provided by women. women and children who have experienced domestic violence The work of the Centre is primarily focussed on the needs of women and children who have experienced domestic violence, promoting safety and awareness to prevent further violence and abuse. The Centre provides crisis accommodation for women and children escaping domestic violence, as well as information, advice, advocacy, referral and support for women and children. Referrals by other agencies, for example, health, legal, housing services, and self-referrals by contacting for specialist domestic violence services or for family support ser

13 Manly Women s Shelter East Wing Enquiries: (02) manager@mws.org.au Website: manlywomensshelter.org.au Address: Manly Hospital, Darley Road, Manly 2095 Enquiries: The primary aim of the Shelter is to provide short term (up to three months) therapeutic accommodation and support for Homeless and at Risk women (non custodial) in the Northern Beaches area of Sydney. Many women will have experiences in Domestic and or Family Violence, Mental illness and other significant trauma. The Shelter provides a Case Management approach to assist women to rebuild their lives by accessing permanent accommodation and community support systems. Contact the number provided, or Website for details Inpatient adult psychiatric care Adults with acute mental health issues who cannot be treated in the community. East wing consists of 30 gazette beds, 20 of which are for adults and 10 of which are allocated for older persons the Mental Health Aged Care Unit is described separately. Wing is designed to treat inpatients with emotional and psychiatric difficulties and to help them find new ways of coping with their problems. A treatment plan is based on an assessment and physical examination by a doctor which takes place upon admission and is regularly reviewed by staff. Part of this treatment is an activities and education Ward Program consisting of various groups and activities designed to meet individual needs and interests f the participating patients. Patients are encouraged to attend. East Wing provides an interdisciplinary service combining the skills of nurses, doctors, occupational therapists, social workers, psychologists and other clinical facilities to help speed up the recovery process. A team approach is adopted comprising of inpatient, outpatient and community care. Adults with acute mental health issues who cannot be treated in the community 64 13

14 Specialist Mental Health Older Persons Service (SMHOPS) Acute Inpatient Unit Address: Manly Hospital, Darley Road, Manly 2095 Enquires: Inpatient psychiatric care and treatment for people aged 65 and over People over 65 with acute mental health issues who cannot be treated in the community. The Mental Health Aged Care Acute Unit is a 10 bed unit catering for people 65 years or over, who have an acute psychiatric disorder that requires treatment not able to be administered in the community. The unit has the facility to manage voluntary and scheduled patients. It is staffed by a multidisciplinary team, who work with and support each other, resulting in more efficient and holistic care, assisting patients in achieving and maintaining optimal quality of life. The services listed for the East Wing patients are also available to the aged care psychiatry patients. Via the hospital Emergency Department or referral from a GP, Community Mental Health Team or the Extended Hours Team. Homeless Outreach Support Service (HOS) Address: 12 Wentworth St, Manly 2095 Correspondence to PO Box 978 Manly NSW1655 Telephone: The service includes access to a senior welfare worker trained in domestic violence assistance with crisis and long term accommodation counselling and mental health legal advice and advocacy To inform, assist and support homeless and at-risk people to determine their individual needs, risk factors and encourage them to utilise the resources of the Manly Community Centre and also health and emergency services. The State Government s Homeless Protocol Guide relating to homeless people in public places recommends homeless people are treated appropriately and steps to prevent homelessness occurring are taken. The City of Sydney, Waverley and Parramatta Councils, and also Manly Council have drafted the Homeless Persons Protocol to be tabled at the next meeting of the Manly Council Homeless Sub- Committee. If you have any queries or would like more information on the Outreach Support Service I am available at the Manly Community Centre on Fridays 9am-4pm

15 Manly Community Centre Address: 12 Wentworth Street, Manly NSW Enquiries: (between 10.00am and 4.00pm) Psychiatric Emergency Care Centre (PECC) Address: Darley Road, Nth Manly 2095 Enquires: The centre is a community based, not-for-profit, organisation that has served the community since 1977 and operates within the Manly L.G.A. The MCC provides a focal point and meeting place for the community to identify community needs and to facilitate the development of services to meet these needs. The Centre is administered by a community based management model which encompasses the principle of facilitating services, which are flexible and responsive to community needs and complements services provided by Government agencies. The Centre and service provision is staffed by a team comprising, a Manager, welfare and multicultural workers, counsellors, psychologists, solicitors, and trained volunteers. As well as providing free community information and referral, the Centre offers a range of community services. A Key Focus is to facilitate a community strengthening programme through projects and services that focus on Capacity Building, inclusion and reducing disadvantage. The Centre also initiates action where necessary to improve access to and participation in, community services and activities. Ring the Contact number or by . Short stay admission for people presenting to the Emergency Department (ED) with mental health issues; assistance in accessing specialist services, support and advocacy. people who present to the ED with acute mental health issues and who could benefit from a short stay admission. The PECC is a four bed unit which caters for people who present to the ED with acute mental health issues and who could benefit from a short stay admission. Care is individually designed to meet the needs of the consumer. The PECC service provides 24-hour nursing care, daily Psychiatric Registrar review and social work support, as well as referrals to other community services such as Drug and Alcohol. Length of stay in the PECC Unit is usually 24 to 48 hours. A discharge plan will be discussed and arranged with each consumer. Staff will ensure in collaboration with consumers that on discharge into the community there will be an individual follow-up care plan in place with appropriate public or private services. The PECC can be accessed through the ED of Manly Hospital or through transfers from the ED of other hospitals 62 15

16 Consumer Participation Network (Kalori) Address: Kalori, Manly Hospital, 150 Darley Road, Manly 2095 Enquires: (02) & Consumer Participation Network Coordinator, (sometimes abbreviated to Consumer Coordinator) & two Consumer Advocates. Consumers, (service-users), working within the Mental Health Service as Consumer Advocates. This comprises a Consumer Participation Network - Consumer involvement & representation in Mental Health Service Planning & Evaluation, Decisions, Policy Making, Review & Service Improvement. Consumers making choices & being involved with their Individual Care and Recovery plans. Consumer instigated groups & consumer-run groups. Consumer involvement in Peer Support to others. Advocating for the Rights, & Responsibilities of Consumers, including rights to Relevant Information, Treated with Respect, Privacy, & Confidentiality, Advocacy, Receive Care in a least restrictive environment, decide who to Involve & Communicate with in your care, Discuss treatment & choices. Contact direct as per contact list above. Fairlight Centre Address: 9 Fairlight Street, Manly 2095 Enquiries: Fax: kingsbeerk@missionaustralia.com.au Website: Crisis Accommodation for Homeless Men. Fairlight Centre offers supported accommodation for homeless males, or those at risk of being homeless aged 18 years or over. Fairlight Centre attempts to meet the needs of homeless males with their transition into mainstream society. We also aim to provide overnight care, safety and case management for homeless men in our Complex Care Unit (CCU) Personalized case management allows the staff to develop an intervention plan that responds to each resident s health, housing, education and life skills needs. Where we are unable to offer any direct assistance Fairlight Centre refers people to other services and facilities. Fairlight Centre offers various levels of supported accommodation depending on the client. Phone Fairlight Centre for assessment. We accept referrals from detoxification and rehabilitation units; various other agencies and self-referrals

17 Link Housing Ltd. Address: Level 12, 815 Pacific Hwy, Chatswood NSW Enquiries: Website: Details of Organisation/Service: Children of Parents with Mental Illness (COPMI) Address: Clinician Based at Queenscliff Community Health Centre, Cnr Lakeside Cres and Palm Ave, North Manly 2100 Phone: Services offered: Accommodation Advice on housing options This service specialises in helping: Link Housing Ltd is a not for profit housing association that provides affordable rental accommodation for over 1,000 households on low to very low incomes in the Northern Sydney Region. The accommodation consists mostly of one and two bedroom units. Eligibility Applicants must meet the social housing eligibility criteria (Pathways) and be active on the housing register. Note: Link Housing does not have crisis accommodation Areas covered: Lower North Shore, Northern Beaches, Upper North Shore to Hornsby and West to Ryde. How to access our service: Contact direct as per contact list above. Consultation and education to Mental Health, Child and Family Health and other services working with families affected by Mental Illness. Support, information, and group work for families and children affected by parental/sibling Mental Illness This Service specialises in helping Children and parents living in families where a parent or sibling has a Mental Illness. The Clinician offers specific clinical consultation and targeted education to staff working with families where a parent (or sibling) has a Mental Illness. This consultation and education is designed to support staff to recognise and work with parents who have a mental illness more effectively. In addition the clinician is available to provide support, education and resources to families who are affected by Mental Illness. Depending on the needs of the family, this support may be offered to parents or children individually or to the whole family and may be provided as individual or group work. Referral to the COPMI Clinician (or requests for consultation and information) can be made by Adult or Child and Adolescent Mental Health Clinicians, School Counsellors or other Education Staff, other Services working with families and by families themselves. The Northern Beaches COPMI Clinician is based within the Child and Adolescent Mental Health Service (CAMHS)

18 Perinatal and Infant Mental Health Service (PIMHS) Address: Perinatal and Infant Mental Health Clinicians (PIMHC) East Wing, Manly Hospital, Darley Road, Manly 2095 Enquires: / Housing NSW Address: Dee Why Office 17A/818 Ground Floor Pittwater Rd, Dee Why 2099 Enquiries: Fax: Website: Consultation Liaison: Assessment and care planning. Intensive shorter team and longer term clinical service provision: Liaison with mental health services and Non-Government Organizations, care assessment, joint management. PIMHC clinicians work closely with other perinatal and infant service providers including Maternity, Child and Family Health, Child and Adolescent Mental Health Services, Children of Parents with a Mental Illness, Family Support NGOs, Brighter Futures and Community Services. All referrals are to be made to the Perinatal and Infant Mental Health Clinician. Our highest priority is to target assistance to those with the greatest needs and to work with other agencies to support individuals and communities. Housing NSW seeks to assist those people living with mental health issues that impact on their ability to secure housing. In partnership with other Government agencies and many other support services Housing NSW seeks to provide safe, affordable and sustainable housing opportunities for clients with mental health challenges so that they can live with dignity. Contact the number provided or Website for details 18 59

19 Transcultural Mental Health Centre Address: Cumberland Hospital, 5 Fleet Street, North Parramatta NSW 2151, Postal Address- Locked Bag 7118, Parramatta CBD BC NSW 2124 Enquiries: or toll free Direct clinic/consult/assess/line: tmhc@swahs.health.nsw.gov.au Website: TMHC facilitates access, quality and safety in mental health service provision for established and newly arrived Culturally and Linguistically Diverse (CALD) communities. Individuals of CALD background who experience mental health issues/ problems through our clinical Consultation and Assessment Service. We have 160 sessional bilingual clinicians covering over 60 languages and also offer two specialist clinical services- Multicultural Program Gambling Service and Co-Exist (Co morbidity). As a complementary and specialist service of NSW Health, the TMHC provides: leadership in transcultural mental health planning; policy development and implementation; and management of state-wide programs to improve access and equity to services. Work done by the TMHC encompasses research, service evaluation, community consultations, education and training and the development of culturally relevant mental health promotion and awareness campaigns. Referrals and enquiries can be made via telephone from individuals, families, allied health professionals and other agencies. Vocational Education, Training & Employment Service (VETE) Address: Enquiries: E mail: Sites at Northern Beaches Adult Mental Health Services Mona Vale, Brookvale, Frenchs Forest, Queenscliff and Manly Hospital (The Shed). contact via below pmorton@nsccahs.health.nsw.gov.au The VETE Service is available to consumers who are currently receiving clinical care at any of the Northern Beaches Mental Health teams. VETE Service in NSLHD consists of experienced vocational rehabilitation specialists co-located with clinical mental health teams. The VETE Consultants meet with consumers to identify their interests in vocational education, training and employment. The goal is to support consumers to progress towards achieving competitive employment and/or vocational training. Through discussion and occasionally using formal questionnaires, VETE Consultants gather information including employment history, work skills, aptitudes, labour market statistics and work interests to develop suitable and realistic vocational directions. Consumers are then supported to link with TAFE or a suitable disability employment service provider to achieve their goals. The VETE Service is available to consumers who are currently receiving clinical care at any of the Northern Beaches Mental Health teams. Referrals from clinicians at Northern Beaches Mental Health Service, via VETE Referral Form

20 Specialist Rehabilitation Service Brookvale Early Intervention Centre (BEIC) Address: 1 Brookvale Avenue, Brookvale, 2100 Enquiries: llouws@nsccahs.health.nsw.gov.au JoThompson@nsscahs.health.nsw.gov.au Strength based coaching model (Collaborative Recovery Model - CRM), to enhance and support consumer s personal recovery journey. The service is evidenced based and encourages consumers to consider their strengths, values and beliefs. Hearing Voices Support Group for Expert Voice Hearers. This is a peer support model, co-facilitated with consumers. It is orientated toward consumers sharing expertise in coping with and reducing distress, increasing understanding, creating meaning in context to self and promotion of non-clinical recovery journeys. Coming Attractions: Peer Support CRM coaching groups, Strengths Identification Support Packages for Clinicians Mental Health Consumers with their personal recovery journey by assisting them to regain and maintain: a sense of hope self-identity meaning in life personal responsibility, Recovery is a deeply individual and unique process, therefore coaching is tailored to the individuals needs and desires for a full life. This service is accessible in Hornsby and the Northern Beaches, if you are a registered consumer in the community in the Northern Sydney Local Health District (NSLHD). You can discuss your referral or register your interest with your case manager or treating team via contact details above. Settlements Grants Programme (SGP) and Multicultural Programme Address: Enquiries: Manly Community Centre Inc Maria Elena Chidzey Yeshi Palmo mcc6@bigpond.net.au / mcc9@bigpond.net.au Multicultural Services, Settlement Grants Community Development: We encourage migrants and refugees to develop a sense of identity, and belonging within local and brother community. Casework: We assist migrants and refugees on a one on one basis. We help them to identify their settlement needs and provide support and referrals to appropriate services. Advocacy: Manly Community Centre s SGP and Multicultural Service empowers and supports migrants and refugees to understand their rights and responsibilities through cross-cultural education. We can also advocate on your behalf and refer to other services. The program aims to improve access to mainstream services through the provision of information, referral and casework. The SGP service helps newly arrived migrants, Humanitarian Entrants and Refugees during their first five years of settlement. The service aims to increase client independence, knowledge and ability to navigate and access mainstream services and promote self-reliance to all eligible SGP clients, with a particular focus on the Tibetan community. The SGP workers have offices in both Dee Why and Manly. Refer to the contact details above

21 Multicultural Community Advisory Service Address: The Lodge, Macquarie Hospital, North Ryde Enquiries: Address: Family and Carer Mental Health Programme Northern Sydney Local Health District. Information, support, counselling, referrals and advocacy Older people, including those with a physical and/or mental health illness, people with disability and their carers from culturally and linguistically diverse (CALD) backgrounds. The Multicultural Community Advisory Service is part of the Northern Sydney Local Health District and works closely with people from culturally and linguistically diverse backgrounds. The Service provides support to CALD older people, people with disability and their carers. We assist service users to identify and manage the challenges and difficulties of living independently at their own homes. The Service can also link service users with Home and Community Care Services such as domestic assistance, community transport, social support. The Community Advisor is able to do home visits for a comprehensive assessment and to make appropriate referrals. The Service also provides language specific education and skill building group programs. The Service utilises health care interpreters to facilitate communication and engage with our clients. The interpreting service is provided free of charge. Referrals are accepted over the phone or via . Education and support for clinicians working with consumers and their families and carers on the Northern Beaches. Consultation with clinicians and some direct family support, education and contact is provided. This service specialises in helping: Mental health professionals to work in partnership with families and carers, by developing awareness of their needs and supporting them to manage their caring role. The Family and Carer Mental Health Program team provides services throughout the Northern Sydney and Central Coast Local Health Districts. Families and Carers provide invaluable support for people living with mental illness. The Family and Carer Mental Health Program team supports clinicians to engage with carers, become aware of the challenges they are facing and provide support and education in collaboration with mental health and NGO services. The Mental Health Program works in partnership with Uniting Care Mental Health to deliver training and support to carers in the Northern Sydney LHD for people living with a mental illness as well as facilitating referral to respite and general carer support services in the local area. Clinicians can refer directly to the family and carer consultant, attend training or participate in Carer and Family Reviews offered throughout the service 56 21

22 Aged Life Care Returning Mental Health Inc. Unit Warringah Council Disability Newsletter and Leisure Guide Address: 543 Pittwater Rd, Brookvale, NSW 2100 Enquires: Website: Address: Enquiries: Website: Warringah Library Service, 725 Pittwater Rd, Dee Why NSW (Monday Friday 10am-4pm) disability.aspx We offer Group Meetings and one to one assistance (we are not AA or NA affiliated). This service specialises in helping: People who are worried about their alcohol and other drugs dependency or binge drinking. We offer people care and support during their early stages of abstinence or reduction of their habit. Life Returning has a Day Facility at Brookvale and we try and meet people at least 24 hours after referral. We motivate people to recover from alcohol and drug dependency. We teach practical skills that help you or a family member to break the dependency and live a happy and fulfilling lifestyle. Our care and support service are FREE and confidentiality is guaranteed. How to access our service: Referrals from individuals, GPs, family members or a phone call to the contact information above. Free information about options and services for people with disability of all ages, their carers and service providers, and the community in the Northern Beaches, and in the Northern Sydney This Service specialises in: Free publications (in printed form and on the website) include: Leisure for youth and adults with a disability Services for Children 0-6 Free fortnightly e-newsletter of events, resources etc. , phone, visit (phone to make appointment). No referrals necessary