Tools To Help Your Customers and CSR s

Transcription

1 NASHVILLE ELECTRIC SERVICE Tools To Help Your Customers and CSR s with Energy Efficiency Presented by: y Marietta Rooks Customer Relations Manager

2 Residential Energy Savings Introductions: Nashville Electric Service The Power of Information Saving Energy Using Meaningful Tools NES Energy Efficiency Programs (time permitting)

3 Residential Energy Savings Nashville Electric Service

4 NES Customers 321,768 Residential 32, kw & Under 7,064 Over 50kW 1,949 Street & athletic Total served = 363,130 NES was awarded the American Public Power Association s Reliable Public Power Providers (RP3 ) Diamond status on March 29, 2010.

5 Call Center Call Center Personnel: 66 advisors Office Hours: Monday - Friday 6 am - 9 pm Saturday Sunday - Closed

6 Residential Energy Savings The Power of Information

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8 The Power of Information NES website offers powerful information to save energy Go to PowerWise

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27 The Power of Information Monitor Energy Usage Monthly/Compare To Previous Year Your electric bill provides a graph for quick comparison. NES E-bill offers usage history online by clicking on the pie chart icon next to your bill. 13 month graph in process new NES bill format.

28 The Power of Information NES website offers powerful information to save energy Go to PowerWise

29 The Power of Information TV Calculator Which TV s are most efficient?

30 The Power of Information CFL Calculator How much energy do CFL s save?

31 The Power of Information Appliance Calculator What is the most energy efficient refrigerator?

32 Residential Energy Savings NES Energy Efficiency Programs

33 In-Home Energy Evaluation In-Home Evaluation performed by Conservation Services Group (CSG) $150 up-front fee reimbursed if work is done within 90 days * To get started, call * follow through and get the work done!

34 In-Home Energy Evaluation

35 Federal Tax Credits Some limitations apply, depending on type of recommended measure. Federal tax credits are 30% of the cost for eligible efficiency measures, up to $1500. There is no cap for geothermal heat pumps, solar water heaters, solar panels, fuel cells, and windmills. The 30% is limited to material costs only in some cases. Go to Ways to Save

36 In Home Energy Evaluation (IHEE) fee If you spend this amount on recommended measures Your total initial cost is You will be reimbursed* Your total expense before Federal Tax Credits Federal Tax Credits that may apply** Your total expense after Federal Tax Credits At this level, you become eligible for reimbursement of the $150 In Home Energy Evaluation fee. $150 $150 $300 In-Home Energy Evaluation $75 + $150 IHEE fee $75 $45 $30 $150 $250 $400 $150 $500 $650 $150 $750 $900 $150 $1,000 $1,150 $125 + $150 IHEE fee $250 + $150 IHEE fee $375 + $150 IHEE fee $500 + $150 IHEE fee $125 $75 $50 $250 $150 $100 $375 $225 $150 $500 $300 $200 At this level, the $500 maximum TVA incentive has been reached. Federal tax credits still apply. $150 $1,500 $1,650 $150 $3,000 $3,150 $150 $5,000 $5,150 $500 + $150 IHEE fee $500 + $150 IHEE fee $500 + $150 IHEE fee $1,000 $450 $550 $2,500 $900 $1,600 $4,500 $1,500 $3,000 At this level, l the $1500 cap on federal tax credits has been reached.** $150 $10,000 $10,150 $500 + $150 IHEE fee $9,500 $1,500 $8,000

37 In-Home Energy Evaluation Participation Benefits Third-party, independent home evaluators Cash incentives and tax credits Quality Contractor s Network (QCN) Work inspected by third-party for proper p installation contractor has to fix it (at no cost) if improperly installed Lifetime energy and carbon savings

38 Energy Right Home e-valuation Complete your home profile to learn about your energy use and receive a free kit filled with items to help you save money Receive e a FREE Energy Conservation Kit

39 Energy Efficiency Programs In general, customers who pay demand charges qualify for the program

40 Energy Efficiency Programs Commercial Efficiency Advice and Incentives Offers commercial customers varying levels of facility energy assessments to help make informed investment decisions Financial incentives available for projects that help reduce power consumption during TVA s peak period 2 to 5 PM from June through September

41 Energy Efficiency Programs Commercial Efficiency Advice and Incentives Complimentary Initial Online Assessment of your facility Complimentary On-Site Energy Assessment Detailed Energy Study more detailed cost and savings projects TVA shares cost with customer

42 Energy Efficiency Programs Commercial Efficiency Advice and Incentives Incentive Payments up to $200 per kw available for lighting and HVAC improvements (if customer s peak is coincident with TVA s critical peak period) p p ) The improvements must help reduce TVA s summer peak power demand Qualified contractors available through the Preferred Partners Network

43 Energy Efficiency Programs Commercial Efficiency Advice and Incentives Contact Myra Felts at to sign up for the free assessments Complete an application and release of information form

44 Energy Efficiency Programs Commercial Efficiency Advice and Incentives Pre- and post-installation measurement is used to identify the exact amount of the financial incentive The use of a Preferred Provider Network (PPN) contractor can lead to higher incentive payments (customer does not have to pay for verification when PPN is utilized)

45 The Power of Information Energy and Demand Charges Residential and small commercial pay only energy charges 9 to 10 cents per kwh Large commercial and industrial pay energy charges 9 to 10 cents per kwh AND demand charges - $14.47 per KW Controlling demand is critical for large customers and NES/TVA

46 The Power of Information 1 KW Demand = $14.47 for most large customers The charge is based on the highest one-half hour of power used during that month Every 1KW reduced during this peak saves Every 1KW reduced during this peak saves $14.47 on the monthly electric bill

47 Residential Energy Savings Questions??