OVER-THE-TOP SERVICES (OTT):

Transcription

1 OVER-THE-TOP SERVICES (OTT): Use of Internet-based instant messaging, voice calls and TV in Portugal and the European Union (data from residential population surveys) November 214 ICP-ANACOM

2 1. Use of Over-the-top (OTT) services According to the Survey on Information and Communication Technologies Usage in Households and by Individuals produced by INE - Instituto Nacional de Estatística (Statistics Portugal) 1, among individuals in Portugal aged who used the Internet in the first three months of 214, 37.4 percent made Internet-based voice or video calls (+1.1 percentage points versus the same period of 213) 2. Graph 1 Trend in percentage of Internet users making Internet voice or video calls ,3 37,4 3 21,6 29,3 25,4 26,2 25,1 31,1 2 15,6 1 9,7 1, Source: INE - Instituto Nacional de Estatística (Statistics Portugal), Survey on Information and Communication Technologies Usage in Households and by Individuals (23-214) Base: Individuals aged years who used the Internet in the first 3 months of the year 1 The Survey on Information and Communication Technologies Usage in Households and by Individuals is an annual survey based on a representative sample of households in Portugal containing at least one person aged between 16 and 74 years. The sample consists of 7,186 households with at least one person aged between 16 and 74 years and the same number of people in this age group. The data reference period is the first quarter of each calendar year. The sample was sized and stratified by NUTS II, in order to produce representative estimates for Portugal and the Autonomous Regions of the Azores and Madeira. 2 Internet voice and video calls made between January and March of each year (excludes calls made for professional purposes)

3 According to Marktest's Barómetro de Telecomunicações (Telecommunications Barometer) 3, among mobile phone users aged 1 years or more, 14.3 percent made Internet voice calls in 3Q214 - a percentage that has been increasing in recent quarters. Instant messaging services have seen even more use (a quarter of mobile phone users use these services) 4. Graph 2 Trend in percentage of mobile phone users who use OTT services (voice calls and messaging) ,7 12,4 13,8 17,8 21,2 25, , 9,1 8,8 1,8 12,7 14,3 2Q213 3Q213 4Q213 1Q214 2Q214 3Q214 Instant Messaging services (e.g.: WhatsApp, Imo, Facebook Messenger) Voice calls made using VOIP applications - Skype, Viber Source: ICP-ANACOM based on miucrodata from Marktest's Barómetro de Telecomunicações (Telecommunication Barometer), 2Q213-3Q214 Base: Individuals aged 1 years or more with mobile phone. Individuals aged up to 34 are those most likely to use the Internet for instant messaging and voice calls. 3 The Barómetro de Telecomunicaçõe (Telecommunications Barometer) is a regular study by Marktest for the telecommunications sector. The universe of the Barómetro de Telecomunicações - Rede Móvel comprises people aged 1 and over living in mainland Portugal or in the Autonomous Regions of Madeira and the Azores; a sample is compiled on a monthly basis which is proportional to and representative of the study's universe, corresponding to 12 interviews per month (sample size of 35 interview per quarter). 4 Survey question refers to "services customarily used on mobile phone"

4 Graph 3 Percentage of mobile phone users who use OTT services (voice calls and messaging) by age group /14 Years 15/24 Years 25/34 Years 35/44 Years 45/54 Years 55/64 Years +64 Years Instant Messaging services (e.g.: WhatsApp, Imo, Facebook Messenger) Voice calls made using VOIP applications - Skype, Viber Source: ICP-ANACOM based on microdata from Marktest's Barómetro de Telecomunicações (Telecommunication Barometer), 3Q214 Base: Mobile phone users according to age group The social class of the household to which the individual belongs is also associated with different levels of use of these services. The likelihood of using Internet instant messaging and voice call services decreases among lower social classes. Graph 4 Percentage of mobile phone users who use advanced Internet services by social class of individual's household A/B C1 C2/D Instant Messaging services (e.g.: WhatsApp, Imo, Facebook Messenger) Voice calls made using VOIP applications - Skype, Viber Source: ICP-ANACOM based on microdata from Marktest's Barómetro de Telecomunicações (Telecommunication Barometer), 3Q214 Base: Mobile phone users aged 1 years or over according to household's social class Note: Class A/B (upper class/middle class); Class C1 (middle class); Class C2/D (lower/ lower-middle class)

5 2. Portugal in the European context The surveys on information and communication technologies usage in households and by individuals conducted by the different national statistics institutes of the European Union and compiled and harmonised by Eurostat show that, at the beginning of 214, the percentage of individuals who made voice or video calls over the Internet (among individuals aged years who used the Internet in the first three months) is identical in Portugal to the percentage reported in the (37 percent). Graph 5 Percentage of Internet users who make Internet voice or video calls, Portugal and, PT Source: EUROSTAT - Survey on ICT Usage in Households and by Individuals (29-214) Base: Individuals aged years who used the Internet in the first 3 months of the year. The age structure of Internet voice and video-call use in Portugal is similar to the average. Portugal exceeds the average in the years and years age groups, where penetration of these services is reported above the European average (among individual Internet users)

6 Graph 6 Percentage of Internet users who make Internet voice and video calls, by age group, Portugal and, Portugal Source: EUROSTAT - Survey on ICT Usage in Households and by Individuals (214) Base: Individuals who used the Internet in the first 3 months of the year by age group In Portugal, individuals with medium or higher levels of education are more likely to make Internet voice and video calls versus the. Graph 7 Percentage of Internet users who make Internet voice and video calls, by level of education, Portugal and, Portugal Lower level of education Medium level of education Higher level of education Source: EUROSTAT - Survey on ICT Usage in Households and by Individuals (214) Base: Individuals aged years who used the Internet in the first 3 months of the year, by education level In terms of income, the likelihood of voice and video Internet call use in Portugal is similar to the average. In Portugal, higher income population groups are more likely to use this type of service

7 Graph 8 Percentage of Internet users who make Internet voice and video calls, by income quartiles of individual's household, Portugal and, Portugal st quartile 2nd quartile 3rd quartile 4th quartile Source: EUROSTAT - Survey on ICT Usage in Households and by Individuals (214) Base: Individuals aged years who used the Internet in the first 3 months of the year, by income quartile Students in Portugal are more likely to use Internet voice and video compared to the average. Graph 9 Percentage of Internet users who make Internet voice and video calls, by employment status, Portugal and, Portugal Student Employed Unemployed Retired / other inactive Source: EUROSTAT - Survey on ICT Usage in Households and by Individuals (214) Base: Individuals aged years who used the Internet in the first 3 months of the year, according to employment status - 6 -

8 According to the survey carried out by the EC (E-communications and telecom single market household survey) 5, at the beginning of 214, around 9 percent of Portuguese individuals with a mobile phone made cheaper calls using the Internet (via smartphone, tablet or other device), 12 percentage points below the average. Around ¾ of mobile phone users in Portugal responded that they did not need this type of service. Graph 1 Use of mobile phones to make cheaper calls over the Internet (via smartphone, tablet or other device) 1 Don't know/no response No, other reasons No, do not have these types of applications due to restrictions of mobile network provider No, didn't know this was possible No, don't know how it works 2 No, do not need 9 PT 21 Yes Source: EC, E-Communications and telecom single market household survey TNS Opinion & Social, January 214 Base: All respondents with mobile phone (multiple choice) The same survey also reports on the type of television access used by households. In Portugal, there were no respondents who reported having access to television over the Internet (versus an average of 4 percent). 5 Study conducted by EC, with field work carried out by TNS Opinion & Social during January 214. The study's sample size for Portugal is 123 respondents aged 15 years or above

9 Graph 11 Type of access to television by household Don't know/no response Internet (Wi-Fi connection through TV, PC or other device) Analogue signal xdsl Analogue cable 3 Digital cable PT DTH DTT Source: CE, E-Communications and telecom single market household survey TNS Opinion & Social, January 214 Base: All respondents with television in household (multiple choice) In a survey conducted by ANACOM in April 213, it was estimated that.2 of households in mainland Portugal had another preferred means of watching TV other than on a television