STATISTICAL INFORMATION FIXED TELEPHONE SERVICE 2ND QUARTER 2015

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1 STATISTICAL INFORMATION FIXED TELEPHONE SERVICE 2ND QUARTER 2015 Fixed Telephone Service 2nd quarter 2015

2 Index HIGHLIGHTS Providers of the Fixed Telephone, Voice over Internet, nomadic VoIP and Telephone Voice Traffic Resale Services Penetration of the Telephone Service at a Fixed Location Number of installed accesses of the Telephone Service at Fixed Location Fixed Telephone Service and nomadic VoIP service customers Traffic originating on the fixed network FTS revenues and monthly charge Index of Graphs Graph 1 - Trend in penetration rate of main telephone accesses...7 Graph 2 Trend in main accesses...8 Graph 3 Trend in direct access customers Graph 4 - Evolution in the number of nomadic VoIP customers Graph 5 Evolution in FTS voice traffic (minutes) Graph 6 - Monthly average number of minutes per main access Graph 7 Average monthly expenditure on FTS (stand-alone) Index of Tables Table 1 - Number of FTS providers...5 Table 2 - Number of telephone voice traffic resale providers...6 Table 3 - Number of voice over Internet providers...6 Table 4 - Number of nomadic VoIP providers...6 Table 5 - Number of FTS accesses...9 Table 6 - Evolution in the provider shares of main FTS accesses Table 7 - Number of FTS and nomadic VoIP customers /24

3 Table 8 - Provider shares of direct access customers of the Telephone Service at a Fixed Location Table 9 - Traffic originating on the fixed network Minutes, Table 10 - Average duration of calls by traffic type Table 11 - Percentage of traffic routed through indirect access modes of the FTS (minutes) Table 12 - Trend in provider shares of FTS voice traffic (Minutes) Table 13 - FTS revenues and revenues from bundles which include FTS /24

4 HIGHLIGHTS At the end of 2nd quarter 2015 (2Q15), the penetration rate of main telephone accesses in Portugal was reported at 44.7 per 100 inhabitants, the highest level recorded since these statistics were first compiled (4Q06). The total stock of main telephone accesses was reported at 4.64 million accesses (an increase of 0.9 percent over 1Q15 and an increase of 2 percent compared to 2Q14). The quarter's growth (an increase of 39.6 thousand equivalent accesses) was due to an increase in the number of accesses supported over optical fibre and cable TV networks (+62.7 thousand accesses) and GSM/UMTS/LTE (+1.6 thousand accesses). There were about 22 thousand public pay-telephones reported in the period (1.4 percent fewer than in the previous quarter and 3.7 percent fewer versus 2Q14). At the end of the period and following its acquisition of PT Portugal, Grupo Altice was responsible for 56.6 percent of all main accesses. Grupo NOS was the 2nd largest provider with a market share of 31.9 percent (an increase of 0.9 percentage points) and was the provider to report the largest increase in this period. Vodafone reported a share of 11.1 percent (+0.7 percentage points). The number of FTS voice minutes decreased by 4.7 percent compared to 1Q15 and by 14.4 percent compared to 2Q14, falling below the forecast range resulting from the estimated trend and seasonal effects. Each main access consumed an average of 94 minutes per month in fixed-fixed calls (5 minutes fewer than in the previous quarter), 9 minutes in fixed-mobile calls (1 minute fewer than in the previous quarter) and 8 minutes in international calls (1 minute fewer than in the previous quarter). 4/24

5 1. Providers of the Fixed Telephone, Voice over Internet, nomadic VoIP and Telephone Voice Traffic Resale Services 1 At the end of 2nd quarter 2015 (2Q15), there were 17 undertakings authorised to provide the Fixed Telephone Service in Portugal (Table 1). Of the companies authorised to provide this service, 13 were operational 2, and of these, five provided direct access only and the rest provided services using both types of access direct and indirect. Table 1 - Number of FTS providers Q14 3Q14 4Q14 1Q15 2Q15 Authorised providers Operational providers Providers with direct and indirect access traffic Providers with direct access traffic only Providers with indirect access traffic only Unit: Number of providers There were 16 undertakings authorised to provide the telephone voice traffic resale service in 2Q15, while only five were operational. 1 The present report contains information compiled up to 30/07/2015. The information presented in this report was compiled from the providers of this service and may be subject to alteration in the event that data is revised or updated. Following the entry into force of the questionnaire on electronic communication services at a fixed location and nomadic VoIP, certain of the variables given in previous reports have been amended.. 2 Undertakings which, according to available statistical data, recorded traffic during the period being reported. 3 Undertakings which, according to available statistical data, recorded traffic during the period being reported. 5/24

6 Table 2 - Number of telephone voice traffic resale providers Q14 3Q14 4Q14 1Q15 2Q15 Authorised providers Operational providers Unit: Number of providers There were six operational providers of voice over Internet services 5 provided at a fixed location (according to conditions perceived by users as being equivalent to traditional FTS) as at the end of 2Q15 (Table 3). Table 3 - Number of voice over Internet providers Q14 3Q14 4Q14 1Q15 2Q15 Operational providers Unit: Number of providers There were 22 providers authorised to provide VoIP Services 7 as at the end of 2Q15 (Table 4), thirteen of these providers were operational. Table 4 - Number of nomadic VoIP providers Q14 3Q14 4Q14 1Q15 2Q15 Authorised providers Operational providers Unit: Number of providers 4 Undertakings which, according to available statistical data, recorded traffic during the period being reported. 5 See position of ICP-ANACOM on VoIP services available at Synthesis of the regulatory approach to VoIP services. 6 Undertakings which, according to available statistical data, recorded traffic during the period being reported. 7 See position of ICP-ANACOM on VoIP services available at Synthesis of the regulatory approach to VoIP services. 8 Undertakings which, according to available statistical data, recorded traffic during the period being reported. 6/24

7 06Q4 07Q1 07Q2 07Q3 07Q4 08Q1 08Q2 08Q3 08Q4 09Q1 09Q2 09Q3 09Q4 10Q1 10Q2 10Q3 10Q4 11Q1 11Q2 11Q3 11Q4 12Q1 12Q2 12Q3 12Q4 13Q1 13Q2 13Q3 13Q4 14Q1 14Q2 14Q3 14Q4 15Q1 15Q2 2. Penetration of the Telephone Service at a Fixed Location The penetration rate of main telephone accesses was reported at 44.7 accesses per 100 inhabitants this quarter 9 (Graph 1), increasing 0.4 percentage points over the previous quarter. The penetration rate this quarter is the highest reported since ANACOM started compiling this information. Graph 1 - Trend in penetration rate of main telephone accesses Unit: Accesses per 100 inhabitants The penetration rate of residential direct access customers was reported at 56.8 per 100 conventional dwellings 10 (+0.3 percentage points versus 1Q15) and 83 per 100 private households 11 (+0.4 percentage points versus 1Q15). 9 In the present report, and for the purpose of calculating the penetration rate, use is made of the most recent estimates of population, conventional dwellings and private households following the 2011 Census and as published by INE (Statistics Portugal). As such, the values now reported are not comparable with the values given in previous reports. 10 Source: INE (Statistics Portugal) - Private households estimates (1998 series - no.) derived from Employment Statistics. 11 Source: INE (Statistics Portugal) - Private households estimates (1998 series - no.) derived from Employment Statistics. 7/24

8 1Q01 2Q01 3Q01 4Q01 1Q02 2Q02 3Q02 4Q02 1Q03 2Q03 3Q03 4Q03 1Q04 2Q04 3Q04 4Q04 1Q05 2Q05 3Q05 4Q05 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3. Number of installed accesses of the Telephone Service at Fixed Location There were 4.64 million main telephone accesses in Portugal in 2Q15 (Table 5). This value is above the upper limit of the forecast range resulting from the estimated historical trend. In relation to the previous quarter, the number of accesses increased by 0.9 percent (+39.6 thousand accesses). The decline reported in analogue accesses (-0.7 percent) and ISDN accesses (-2.5 percent) was offset by growth in VoIP/VoB accesses (+3.6 percent, thousand accesses) and in GSM/UMTS/LTE accesses (+0.3 percent, +1.6 thousand accesses). Graph 2 Trend in main accesses Main accesses Forecast Forecast range* Unit: Accesses Notes: * Forecast range at a significance level of 95 percent. A logarithmic trend regression model was used and a change of structure from 4Q2012 with a negative linear trend (significant variables at a confidence level of 95 percent). Regression equation: Y= ,5 ln(t)-28841,2d- 2168,4D_t. Modelling is from 2Q09. Adjusted R2 is In year-on-year terms, the number of main telephone accesses increased by 2 percent. There was notable growth reported in VoIP/VoB 12 (+14.2 percent) - these accesses include optical fibre accesses (FTTH/B), which increased by 32.1 percent, and cable TV 12 These accesses include xdsl accesses, accesses based on optical fibre and VoB accesses supported over the cable network. See Synthesis of position of ICP-ANACOM on the regulatory approach to VoIP services at 8/24

9 accesses (+2.4 percent). There was also notable growth in fixed accesses supported over mobile networks (+10 percent). In 2Q15, for the first time, accesses supported by alternative networks to the traditional network (Analogue Accesses and ISDN) represented over 50 percent of main accesses, increasing by 1 percentage point over the previous quarter and by 5 percentage points over the same quarter of Table 5 - Number of FTS accesses 2Q14 1Q15 2Q15 No. % No. % No. % Variation No. Accesses 2Q15/ 1Q15 2Q15/ 2Q14 Total Main Accesses % 2.0% Analogue Accesses % -5.7% (of which) Public paytelephones % -3.7% ISDN and Diginet Accesses % -13.1% Basic % -17.8% Primary % -8.1% Fractioned % -6.5% Other digital accesses 2 < < < % -59.4% GSM/UMTS/LTE % 10.0% VoIP/ VoB % 14.2% Unit: Thousands of accesses, % Note: The data on FTS accesses with regard to the previous quarter has been amended following updates provided by certain operators. 13 This indicator corresponds to the sum of the indicators for ''number of analogue accesses'' and ''number of equivalent digital accesses'', number of GSM/UMTS/LTE accesses and number of VoIP/VoB accesses with respect to direct access, including accesses installed at customer request, public pay-telephones and the providers' own complement. The providers' own complement of accesses is understood to be the complement of accesses for use by the provider itself (accesses pertaining to companies with which the provider has a dominant or group relationship are not included in its own complement and are accounted for as ''accesses installed at customer request ). 14 In addition to accesses installed at customer request, analogue accesses include the provider's own accesses and analogue cable telephony accesses. 15 The ''number of equivalent digital accesses'' corresponds to the sum of the number of lines pertaining to the fixed telephone service supported in each installed digital access. In ISDN accesses the number of equivalent accesses is two for each basic ISDN access and 30 for each primary ISDN access. Fractioned accesses are parts of primary ISDN accesses. ISDN accesses include the provider's own accesses and digital cable telephony accesses. The ''Others'' category mainly encompasses accesses of the ''Diginet'' type and FWA accesses. 16 These accesses include xdsl accesses, accesses based on optical fibre and VoB accesses supported over the cable network. See ANACOM's position on the guidelines governing the regulatory approach to VoIP services at Synthesis of the regulatory approach to VoIP services. 9/24

10 The number of installed public pay-telephones decreased this quarter, falling to about 22 thousand in 2Q15, (a reduction of around 1.4 per cent over the previous quarter and a reduction of 3.7 percent compared to 2Q14). FTS Provider shares Following its acquisition of PT Portugal 17, Grupo Altice came to hold the majority of installed accesses in 2Q15 (Table 6). At the end of 2nd quarter 2015, Grupo Altice held about 56.6 percent of total main accesses 18 (a quarterly decline of 1.5 percentage points considering the combined share of companies making up Grupo Altice in 2Q15). The second largest operator is Grupo NOS 19 with an increase of 0.9 percentage points versus the previous quarter and an increase of 1.5 percentage points versus 2Q14. Vodafone is the 3rd largest operator, which a share of 11.1 percent (+0.7 percentage points versus 1Q15 and +3 percentage points versus 2Q14). NOS was the provider that gained the most subscribers in net terms over the period. 17 On 2 June 2015, Altice completed acquisition of 100 percent of the share capital of PT Portugal, SGPS, owners of MEO - Serviços de Comunicações e Multimédia S.A. 18 SLRO based offers are reported as direct accesses of the alternative providers. 19 On 16 May 2014, ZON TV Cabo Portugal, S.A. was acquired by Optimus - Comunicações, S.A., and on the same date, Optimus - Comunicações, S.A. changed its name to NOS Comunicações, S.A.. On 24 June 2014, ZON TV Cabo Madeirense changed its name to NOS Madeira Comunicações, S.A. and ZON TV Cabo Açoreana changed its name to NOS Açores Comunicações, S.A., making up Grupo NOS. 10/24

11 Table 6 - Evolution in the provider shares of main FTS accesses 20 2Q14 1Q15 2Q15 Grupo Altice % 5.0% 56.6% PT Comunicações / MEO % Cabovisão 4.8% 4.4% 4.2% ONITELECOM 0.6% 0.5% 0.5% Grupo MEO 55.5% 53.2% - PT Comunicações / MEO % 53.2% - TMN / MEO % - - Grupo ZON Optimus 25 / NOS % 31.0% 31.9% Optimus/ NOS Comunicações 28.8% 29.4% 30.2% ZON Madeira/ NOS Madeira 1.1% 1.1% 1.1% ZON Açores/ NOS Açores 0.6% 0.6% 0.6% Vodafone 8.1% 10.4% 11.1% Other providers 0.5% 0.4% 0.4% Unit: % 4. Fixed Telephone Service and nomadic VoIP service customers There were around 3.8 million fixed telephone service customers using direct access in 2Q15, 0.8 percent more than reported in the previous quarter. Compared to 2Q14, the number of customers increased by 3.3 percent and is slightly above the upper limit of the forecast range resulting from the estimated historic trend. 20 There are certain operators which are active in specific market segments. The relative position of the operators in this table should in no way be taken as an indicator of the quality of the service which these operators provide or of their performance in the segments where they are active. 21 In August 2013, Altice Holdings S.a.r.l. ("Altice"), shareholder of Cabovisão, acquired exclusive control of Winreason, S.A. ("Winreason"), controller of Onitelecom, by acquiring all shares representing the social capital and subsidiaries. 22 On 2 June 2015, Altice completed acquisition of 100 percent of the share capital of PT Portugal, SGPS, owners of MEO - Serviços de Comunicações e Multimédia S.A. 23 On 29 December 2014, MEO - Serviços de Comunicações e Multimédia, S.A. was acquired by PT Comunicações, S.A. - PT Comunicações, S.A. then changed its name to MEO - Serviços de Comunicações e Multimédia, S.A. 24 From 27 January 2014, TMN - Telecomunicações Móveis Nacionais, S.A. changed its name to MEO Serviços de Comunicações e Multimédia, S.A.. 25 On 27 August 2013, ZON Multimédia - Serviços de Telecomunicações e Multimédia, SGPS, S.A. acquired OPTIMUS - SGPS, S.A. (and changed its name to ZON OPTIMUS, SGPS, S.A. 26 On 16 May 2014, ZON TV Cabo Portugal, S.A. was acquired by Optimus - Comunicações, S.A., and on the same date, Optimus - Comunicações, S.A. changed its name to NOS Comunicações, S.A.. On 24 June 2014, ZON TV Cabo Madeirense changed its name to NOS Madeira Comunicações, S.A. and ZON TV Cabo Açoreana changed its name to NOS Açores Comunicações, S.A., making up Grupo NOS. 11/24

12 4Q03 1Q04 2Q04 3Q04 4Q04 1Q05 2Q05 3Q05 4Q05 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 Graph 3 Trend in direct access customers Direct access customers Forecast Forecast range* Unit: Customers Notes: * Forecast range at a significance level of 95 percent. A quadratic trend regression model was used with the following significant independent variables at a confidence level of 95 percent: trend, trend squared. Regression equation: Y= , ,2t 1249,7t 2. Modelling from 4Q08. Model adjusted R2 is There has been a sustained increase in the number of customers of this service since 4Q08 (although with a slowdown occurring in 2013). This growth stems from the popularity of bundled offers which include the fixed telephone service, subscription television and/or Internet, with free calls to fixed numbers. Initially, the increase in the service's penetration was driven by offers of alternative providers supported over cable TV networks, but is currently being driven by optical fibre-based offers. Around 8 out of every 10 FTS customers acquired their service as part of a bundle. 12/24

13 Table 7 - Number of FTS and nomadic VoIP customers 2Q14 1Q15 2Q15 2Q15/ 1Q15 Variation 2Q15/ 2Q14 Direct access customers % 3.3% Indirect access customers % -59.5% Pre-selection % -69.8% Call-by-call selection % -2.6% Nomadic VoIP customers % -13.6% Unit: Thousands of customers, % Note: The number of direct access customers reported for 1Q15 has been amended due to updates from providers. The number of indirect access customers continued to fall, following on from the declining trend begun in 2Q06. This trend is explained initially by new tariff offers from the incumbent operator and subsequently by the focus given by new providers to other business models with better prospects for profitability - especially supported over their own networks - and by new bundled offers which include free calls. Meanwhile, as at the end of 2Q15, there were around 49 thousand active nomadic VoIP customers, representing a decline of 5.1 percent over the previous quarter (Table 7 and Graph 4). Since the beginning of 2009, the number of nomadic VoIP customers has been in a downward trend, which can be put down to the migration by one operator of a significant set of its customers to other types of fixed voice telephony solutions. 27 Includes customer receiving SLRO. 13/24

14 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 Graph 4 - Evolution in the number of nomadic VoIP customers Unit: No. of customers In the present quarter, Grupo Altice reported a 53 percent share of customers 28, while Grupo NOS reported a share of 35.9 percent (an increase of 0.6 percentage points versus 1Q15 and 1.1 percentage points versus 2Q14). Vodafone remained the third largest provider in terms of direct access customers with an 11 percent share (+0.7 percentage points versus 1Q15 and +2.9 percentage points versus 2Q14). 28 SLRO based offers are reported as direct accesses of the alternative providers. 14/24

15 Table 8 - Provider shares of direct access customers of the Telephone Service at a Fixed Location 29 2Q14 1Q15 2Q15 Grupo Altice % 5.3% 53.0% PT Comunicações / MEO % Cabovisão 5.9% 5.3% 5.1% ONITELECOM < 0.05% < 0.05% < 0.05% Grupo MEO 51.1% 48.9% - PT Comunicações / MEO % 48.9% - TMN / MEO % - - Grupo ZON Optimus 34 / NOS % 35.3% 35.9% Optimus/ NOS Comunicações 32.8% 33.3% 33.9% ZON Madeira/ NOS Madeira 1.3% 1.3% 1.3% ZON Açores/ NOS Açores 0.7% 0.7% 0.7% Vodafone 8.1% 10.3% 11.0% Other providers 0.2% 0.2% 0.2% Unit: % 5. Traffic originating on the fixed network Total voice traffic originating 36 on the fixed network during 2Q15 totalled around 1.66 billion minutes and 445 million calls. 29 There are certain operators which are active in specific market segments. The relative position of the operators in this table should in no way be taken as an indicator of the quality of the service which these operators provide or of their performance in the segments where they are active. 30 In August 2013, Altice Holdings S.a.r.l. ("Altice"), shareholder of Cabovisão, acquired exclusive control of Winreason, S.A. ("Winreason"), controller of Onitelecom, by acquiring all shares representing the social capital and subsidiaries. 31 On 2 June 2015, Altice completed acquisition of 100 percent of the share capital of PT Portugal, SGPS, owners of MEO - Serviços de Comunicações e Multimédia S.A. 32 On 29 December 2014, MEO - Serviços de Comunicações e Multimédia, S.A. was acquired by PT Comunicações, S.A. - PT Comunicações, S.A.. 33 From 27 January 2014, TMN - Telecomunicações Móveis Nacionais, S.A. changed its name to MEO Serviços de Comunicações e Multimédia, S.A.. 34 On 27 August 2013, ZON Multimédia - Serviços de Telecomunicações e Multimédia, SGPS, S.A. acquired OPTIMUS - SGPS, S.A. (and changed its name to ZON OPTIMUS, SGPS, S.A. 35 On 16 May 2014, ZON TV Cabo Portugal, S.A. was acquired by Optimus - Comunicações, S.A., and on the same date, Optimus - Comunicações, S.A. changed its name to NOS Comunicações, S.A.. On 24 June 2014, ZON TV Cabo Madeirense changed its name to NOS Madeira Comunicações, S.A. and ZON TV Cabo Açoreana changed its name to NOS Açores Comunicações, S.A., making up Grupo NOS. 36 Includes national Fixed-Fixed, Fixed-Mobile and Fixed-Short/non-geographic nos. traffic, national calling card traffic, traffic originating from public pay-telephones and outgoing international traffic, through direct access and indirect access (preselection and call-by-call selection). 15/24

16 Table 9 - Traffic originating on the fixed network Minutes 37,38 2Q14 1Q15 2Q15 2Q15/ 1Q15 Variation 2Q15/ 2Q14 FTS voice traffic % -14.4% National traffic (voice) % -14.9% National Fixed -Fixed traffic % -14.4% Originating from Public Paytelephones n.a. n.a. n.a. n.a. National Fixed -Mobile traffic % -17.3% National traffic: Fixed-short. and nongeographic nos n.a. n.a. n.a. n.a. National traffic: calling cards n.a. n.a. n.a. n.a. International outgoing traffic % -7.2% Originating from Public Paytelephones 506 n.a. n.a. n.a. n.a. Internet access traffic n.a. n.a. n.a. n.a. Other traffic originating on fixed network n.a. n.a. n.a. n.a. Nomadic VoIP traffic % -21.0% Unit: Thousand of minutes, % Note 1: The national traffic values reported for Fixed-Short numbers and non-geographic numbers, national traffic using calling cards and other traffic originating on the fixed network with respect to 1Q15 and 2Q15, are being analysed with operators. A breakdown of traffic originating from Public Pay-telephones is not available for 1Q15 and 2Q15. Note 2: The values reported for the various traffic categories with respect to 1Q15, as published in the previous report, have been amended due to updates made by certain operators. Compared to 2Q14, FTS volume, in terms of voice minutes, declined by 14.4 percent, with a general reduction reported in almost all types of traffic. An annual reduction in traffic in terms of minutes has been seen since 3Q12, strengthening since 4Q13, and impacting larger providers in particular. 37 Includes direct and indirect access traffic via pre-selection and call-by-call selection and public pay-telephone traffic, national calling card/pre-paid card traffic etc., traffic to numbers with the following prefixes: 800, 802, 808, 809, 884, 707, 708, 760, 761 and 762, minutes of national traffic to short numbers and minutes of other national traffic originating on the fixed telephone network. 38 The traffic values reported in the previous quarter have been amended following updates submitted by certain operators. 16/24

17 1Q04 2Q04 3Q04 4Q04 1Q05 2Q05 3Q05 4Q05 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 Meanwhile, the volume of minutes reported in 2Q15 is slightly below the lower limit of the forecast range resulting from the historical change and estimated seasonal effect. The decline in traffic may stem from increased penetration by bundles which include fixed and mobile services. Graph 5 Evolution in FTS voice traffic (minutes) Voice traffic (minutes) Forecast Forecast range* Unit: Thousand of minutes Notes: * Forecast range at a significance level of 95 percent. A regression model was used with quadratic trend and the following significant independent variables at a confidence level of 95 percent: trend, trend squared,, seasonal dummy relative to the third quarter and event dummies related to 1Q05 (entry of GSM providers), 2Q06 (strong growth of GSM providers) and 4Q07 (spin-off of PT Multimédia which no longer belonged to Grupo PT). Regression equation: Y= , ,2t-799t ,3Q ,5D1Q ,1D2Q ,2D4Q2007. Model s adjusted R2 is The average duration of calls decreased by 7 seconds versus 1Q15, in line with 2Q14. 17/24

18 Table 10 - Average duration of calls by traffic type Voice traffic Q14 3Q14 3Q14 1Q15 2Q National traffic National Fixed -Fixed traffic (includes public pay-telephones) of which national traffic originating from public paytelephones n.a. n.a. National Fixed -Mobile traffic National traffic: Fixed-short. and non-geographic nos n.a. n.a. National traffic: calling cards n.a. n.a. International outgoing traffic (includes public pay-telephones) of which international traffic originating from public paytelephones n.a. n.a. Internet access traffic n.a. n.a. Other traffic originating on fixed network n.a. n.a. Nomadic VoIP traffic Unit: minutes Note 1: The national traffic values reported for Fixed-Short numbers and non-geographic numbers, national traffic using calling cards and other traffic originating on the fixed network with respect to 1Q15 and 2Q15 are being analysed with operators. A breakdown of traffic originating from Public Pay-telephones is not available for 1Q15 and 2Q15. Note 2: The traffic value reported are being analysed due to the fact that, at the beginning of 2015, one of the operators implemented a new Data Warehouse, entailing the revision of many of the criteria used to classify traffic originating on the fixed network. In 2Q15, 94 minutes per month were consumed on average per access in fixed-fixed calls (5 minutes fewer than in the previous quarter), 9 minutes in fixed-mobile calls (1 minute fewer than in the previous quarter) and 8 minutes in international calls (1 minute fewer than in the previous quarter). 18/24

19 Graph 6 - Monthly average number of minutes per main access National Fixed-fixed minutes per access National Fixed-mobile minutes per access Minutes to international networks per access Minutes of national calls to short and nongeoographic numbers 2Q15 1Q15 4Q14 3Q14 2Q n.d. n.d Unit: minutes When it comes to indirect access, it can be seen that 0.9 percent of all voice minutes in 2Q15 were originated through indirect access, 0.3 percentage points below the figure reported in the same quarter of 2014 (Table 11). Table 11 - Percentage of traffic routed through indirect access modes of the FTS (minutes) Q14 3Q14 4Q14 1Q15 2Q15 Voice traffic 1.2% 1.2% 1.1% 0.9% 0.9% National Traffic 1.2% 1.2% 1.1% 1.0% 0.9% Outgoing International Traffic 1.1% 1.0% 0.9% 0.8% 0.8% Unit: % 39 Includes direct and indirect access traffic via pre-selection and call-by-call selection. 19/24

20 Provider traffic shares During the quarter being reported, Grupo Altice s share of FTS voice traffic was reported at 52.7 percent, falling by 1.4 percentage points compared to the previous quarter (based on the companies making up Grupo Altice in 2Q15). Grupo Altice is followed by Grupo NOS, with a share of 33.9 percent (increasing by 0.9 percentage points compared to the previous quarter and declining by 0.4 percentage points compared to the same quarter of 2014) and Vodafone with a share of 11 percent (increasing by 0.5 percentage points from the previous quarter and by 2.5 percentage points compared to the same quarter of 2014). 20/24

21 Table 12 - Trend in provider shares of FTS voice traffic (Minutes) 40 2Q14 1Q15 2Q15 Grupo Altice % 4.3% 52.7% PT Comunicações / MEO % Cabovisão 3.9% 3.8% 3.6% ONITELECOM 0.6% 0.5% 0.6% Grupo MEO 50.9% 49.8% - PT Comunicações / MEO % 49.8% - TMN / MEO % - - Grupo ZON Optimus 45 / NOS % 33.0% 33.9% Optimus / NOS Comunicações 32.1% 30.8% 31.6% ZON Madeira/ NOS Madeira 1.2% 1.2% 1.2% ZON Açores/ NOS Açores 1.0% 1.0% 1.0% Vodafone 8.5% 10.5% 11.0% AR Telecom 0.6% 1.1% 1.0% Colt Telecom 0.7% 0.8% 1.0% Other providers 0.4% 0.5% 0.6% Unit: % 40 There are certain operators which are active in specific market segments. The relative position of the operators in this table should in no way be taken as an indicator of the quality of the service which these operators provide or of their performance in the segments where they are active. 41 In August 2013, Altice Holdings S.a.r.l. ("Altice"), shareholder of Cabovisão, acquired exclusive control of Winreason, S.A. ("Winreason"), controller of Onitelecom, by acquiring all shares representing the social capital and subsidiaries. 42 On 2 June 2015, Altice completed acquisition of 100 percent of the share capital of PT Portugal, SGPS, owners of MEO - Serviços de Comunicações e Multimédia S.A. 43 On 29 December 2014, MEO - Serviços de Comunicações e Multimédia, S.A. was acquired by PT Comunicações, S.A. - PT Comunicações, S.A. then changed its name to MEO - Serviços de Comunicações e Multimédia, S.A. 44 From 27 January 2014, TMN - Telecomunicações Móveis Nacionais, S.A. changed its name to MEO - Serviços de Comunicações e Multimédia, S.A.. 45 On 27 August 2013, ZON Multimédia - Serviços de Telecomunicações e Multimédia, SGPS, S.A. acquired OPTIMUS - SGPS, S.A. (and changed its name to ZON OPTIMUS, SGPS, S.A. 46 On 16 May 2014, ZON TV Cabo Portugal, S.A. was acquired by Optimus - Comunicações, S.A., and on the same date, Optimus - Comunicações, S.A. changed its name to NOS Comunicações, S.A.. On 24 June 2014, ZON TV Cabo Madeirense changed its name to NOS Madeira Comunicações, S.A. and ZON TV Cabo Açoreana changed its name to NOS Açores Comunicações, S.A., making up Grupo NOS. 21/24

22 6. FTS revenues and monthly charge Revenues derived from FTS and from bundles of services which include the FTS totalled 911 million euros by the end of 2nd quarter Of this value, around 177 million euros (19.4 percent) corresponds to stand-alone FTS offers, 69 million euros (7.6 percent) corresponds to double-play bundles and 665 million euros (73 percent) corresponds to triple-play, quadruple-play and quintuple-play bundles. Table 13 - FTS revenues and revenues from bundles which include FTS January June 2014 January June 2015 YoY % % Variation Separable FTS revenues % % -21.9% Revenues from subscriptions and installation charges % % -14.6% Revenues from calls and SMS originating on fixed network % % -28.8% Revenues from multiple-play with FTS % % 34.9% Revenues from Double-Play offers % % -8.9% Revenues from 3, 4 and 5-Play offers % % 42.1% Total Revenues % % 18.2% Units: thousands of euros, % Note 1: During 2Q14, changes were made to the accounting criteria for bundles comprising mobile phone internet access. According to the new criteria, providers reporting bundles consider the "mobile phone internet" traffic plafond as an additional service. However, the number of bundles and revenues reported for prior periods have not been changed accordingly, so that 4Q2014 revenues are not comparable with revenues reported in prior periods. Note 2: The data reported with regard to revenues from calls and SMS originating on fixed network do not include other revenue. Note 3: Up until 4Q14, revenues derived from the mobile component of bundles sold by MEO were reported as revenues from Mobile Services. As from 2Q15, revenues derived from the mobile component of the monthly charges for "bundles of services" reported by MEO are reflected in the revenues indicator for bundles. As such the values reported for revenues from bundles are not comparable with previously reported values. Note 4: The revenues reported for double-play bundles in respect of previous quarters (from 4Q2013) have been amended as a result of updates by one provider. 47 Does not include "other revenues", such as revenues derived from equipment sales. 48 Includes revenues derived from local, regional and national communications, fixed-mobile calls (originated on fixed network), outgoing international traffic originated on fixed network, revenues from public pay-telephones, revenues from SMS originated on fixed network, revenues from virtual calling card traffic originated on fixed network, revenues from freephone traffic (800 prefix), revenues from shared cost calls (800 and 809 prefixes), revenues from traffic to personal number services (884 prefix), revenues from traffic to universal access services (707 and 708 prefixes), revenues from traffic to flat-rate services (760,761 and 762 prefixes) and revenues from traffic to short numbers. 22/24

23 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 Euros The variations reported in revenues, in particular as regards triple/quadruple/quintupleplay bundles, partly reflect the inclusion, as of 1Q15, of the mobile component of bundles sold by former MEO, following the merger with former TMN/MEO which took place at the end of In the case of residential customers, and according to Marktest's Barómetro de Telecomunicações (Telecommunications Barometer), the average monthly charge in 2Q15 was 13.3 euros, 4.7 percent less than in the previous quarter and 8.6 percent less than a year earlier. Graph 7 Average monthly expenditure on FTS (stand-alone) Unit: Euros Source: MARKTEST - Barómetro de Telecomunicações (Telecommunications Barometer) Base: Homes with fixed voice service not receiving service as part of a bundle Marktest's Barómetro de Telecomunicações (Telecommunications Barometer) also provides information on how average monthly expenditure by households on multiple-play offers has changed. In 2Q15, average monthly expenditure by households on bundled offers which include the FTS range between 75.1 euros in the case of 49 Up until 4Q14, revenues derived from the mobile component of bundles sold by MEO were reported as revenues from Mobile Services. As from 2Q15, revenues derived from the mobile component of the monthly charges for "bundles of services" reported by MEO are reflected in the revenues indicator for bundles. As such the values reported for revenues from bundles are not comparable with previously reported values. 23/24

24 FTS+MTS+FBB+MBB+STV bundles (-1.3 percent versus 1Q15) and 25.2 euros in the case of FTS+FBB bundles (-16.2 percent versus 1Q15). The FTS+STV bundle had an average monthly charge of 30.4 euros (-2.6 percent versus 1Q15), the FTS+FBB+STV bundle 42.8 euros (-6.5 percent versus 1Q15), the FTS+FBB+MBB+STV bundle 50.6 euros (+7.5 percent versus 1Q15) and the FTS+MTS+FBB+STV bundle had an average monthly charge of 66.9 euros (+0.5 percent versus 1Q15). 24/24

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