Release Notes for Content Distribution Network Software Enterprise Solution Version 2.0

Transcription

1 Release s for Content Distribution Network Software Enterprise Solution Version 2.0 October 1, 2002 These release notes support the Cisco Content Distribution Network (CDN) Software Enterprise Solution Version 2.0. Contents This release notes document is organized into the following sections: Introduction, page 2 System Requirements, page 2 Installation s, page 3 New and Changed Information, page 8 Important s, page 12 Caveats, page 13 Documentation Updates, page 15 Related Documentation, page 17 Obtaining Documentation, page 17 Obtaining Technical Assistance, page 18 Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA USA Copyright Cisco Systems, Inc. All rights reserved.

2 Introduction Introduction Cisco CDN Software Enterprise Solution Version 2.0 adds important new features to the product. Among the software enhancements in Version 2.0 are: Support for software license distribution to CDN devices via the Content Distribution Manager (CDM) Ability to reset the default administrator account password Improved performance on large file imports Improved handling of RealMedia files Ability to redirect to Content Engines (CEs) by host name or IP address System Requirements Users and CDN administrators interact with the product using a Web-based graphical interface to the CDM that provides easy access to most CDN functions. The following minimum hardware and software requirements apply to each machine that will be used as a workstation to access the CDM. For more information on configuring your CDN devices, refer to the Cisco CDN Software Enterprise Solution Configuration Guide. Network Requirements Ethernet connection Connection to the Internet Platform and Operating System Requirements Windows 95/98 Pentium-class system, 133 MHz, 32 MB of RAM Windows NT Pentium-class system, 200 MHz, 64 MB of RAM Apple Macintosh G3-class, 32 MB of RAM Browser Requirements Microsoft Internet Explorer 5.0 or Netscape Communicator Version 4.7 Media Player Requirements Microsoft Windows Media Player 6.x or higher RealNetworks RealPlayer Apple QuickTime Version 4.0 2

3 Installation s Installation s The following sections are intended to help you upgrade from an earlier version of the CDN software to Version 2.0. If you are setting up the CDN for the first time, refer to the Cisco CDN Software Enterprise Solution Configuration Guide for instructions on Activating Content Distribution Network Devices. Determining the Software Version To determine which version of the CDN software your devices are running, use the System feature of the Content Distribution Manager as follows: Step 3 Step 4 Step 5 Launch your Web browser and enter the IP address or DNS name of your CDM into the address field, for example: When prompted, log in to the CDM using an administrative username and password. From the Devices menu, click System. The System dialog box appears displaying information on the selected device. Choose the name of the device you are inquiring about from the Device Selector list. Information on the selected device appears in the System dialog box. Refer to the row labeled Software Version for information on what version of the CDN software the selected device is using. For example, V1-7-rc6 Upgrading to a New Software Version The two supported methods for updating your CDN software are: Downloading updated CDN software from the Cisco Connection Online (CCO) software download site, and then performing a manual upgrade to install the downloaded software Using the CDM Software Update feature to automatically download and then manually install CDN software updates from the CDN support server Updating Software from Cisco Connection Online Updates of the CDN software are available from CCO, the Cisco customer-support portal. After you have downloaded the appropriate software from CCO, use the manual upgrade procedure described in the Performing a Manual CDN Software Upgrade section on page 6 to distribute the software update to all your CDN devices. 3

4 Installation s To access CCO and download your CDN software update, you need a registered username and password for the site. If you are a Cisco customer and service contract owner, a Cisco reseller, Premier Certified Partner, the customer of a Cisco certified Partner Initiated Customer Access (PICA) partner, or a Cisco consultant, you can acquire a CCO login from the Cisco Web site. You can download the CDN Enterprise software from CCO using either a browser pointed to the CCO Web site or an FTP application connected to the Cisco FTP site. Use the appropriate procedures that follow to connect to CCO. Downloading Software from the CCO Web Site To connect to CCO: Launch your Web browser (either Microsoft Internet Explorer Version 4.x or later, or Netscape Communicator Version 4.x or later) and point it to: Log in to Cisco CCO: If you have already obtained a Cisco CCO username and password, click the Login link, which appears on a menu bar at the top of the Cisco home page. You are prompted to enter your CCO username and password. If you have not received a CCO username and password, click the Register link on the menu bar and follow the instructions provided to acquire one. You need to have a service contract number, CCO registration number and verification key, PICA registration number and verification key, or packaged service registration number in order to complete the online CCO registration process. Step 3 Step 4 Within CCO, locate the Service & Support section and click the Software Center link. From the Software Center page, locate the area in which the CDN software upgrade has been placed. If you cannot locate the CDN Software in any of the areas of the Software Center, scroll to the bottom of the Software Center page and click the Products link under the heading Other Sections. When the Products page appears, click Products Home Page. Use the index of Cisco products available on the Products Home Page to help you locate the CDN Enterprise support page. Step 5 Step 6 Follow the links provided to the CDN software update. In the download area, locate the version of the CDN software that you need and click on the file name to initiate download. 4

5 Installation s The CDN Enterprise software upgrade may consist of a number of files that must be downloaded from CCO separately and merged on your system. Documentation to walk you through the process of assembling your software update files is provided on CCO along with the update files. Step 7 Step 8 Step 9 If you are prompted to open the file or save it to a disk, choose Save to save the file to a disk. Locate a directory on your hard drive or LAN to temporarily hold the upgrade file and click OK. Repeat Step 6 and Step 7 for each file that makes up the software update, then locate and read the instructions for merging the software update files, if necessary, before continuing. Proceed to the Performing a Manual CDN Software Upgrade section on page 6 for instructions on using the upgrade file to upgrade the software on your CDN devices. Downloading Software from the CCO FTP Server In addition to downloading software updates for the CDN product from CCO, you can also use your Web browser to download CDN software from Cisco s designated FTP site, ftp://ftp.cisco.com. Step 3 Launch your Web browser (either Microsoft Internet Explorer Version 4.x or later, or Netscape Communicator Version 4.x or later). Log in to Cisco s FTP server as a registered user or as a guest. To enter as a registered user, enter your CCO user ID and password in the Location field in the following format: ftp://userid:password@ftp.cisco.com To enter as a guest user, the URL is: ftp://ftp.cisco.com You will be prompted to log on. If you were given a special access code by or through a customer support representative, enter the special access code as a user ID and enter your address as a password in the format user@host.domain. It should appear similar to: ftp://access_code:userid@host.domain/coded Browse the directory tree until you locate the directory containing the CDN software upgrade files, for example: ftp://userid:password@ftp.cisco.com/cisco/internet/cdn/ Guest users will only be able to see images that are located under the /pub directory. Step 4 Download the software update to your local machine in binary format. If you are prompted to open the file or save it to a disk, choose to save the file to a disk. Locate a directory on your hard drive or LAN to temporarily hold the update file and click OK. You will later import this file to the CDN, so be sure to place it in a location that makes it easy to retrieve for import later. 5

6 Installation s Step 5 Proceed to the Performing a Manual CDN Software Upgrade section on page 6 for instructions on using the upgrade file to upgrade the software on your CDN devices. Performing a Manual CDN Software Upgrade Creating a MANUAL_UPGRADE Channel To manually upgrade your CDN, you must: 1. Create a channel called MANUAL_UPGRADE that will distribute the updated software. 2. Subscribe any CEs requiring a software update to the MANUAL_UPGRADE channel. 3. Import the software update to the MANUAL_UPGRADE channel. 4. Distribute the software update to all devices marked for upgrade. After these steps are complete, you can use the Software Update feature to install the software upgrade files to subscribed devices. Refer to the sections below for more details on completing each step. To create a MANUAL_UPGRADE channel: Launch your Web browser and point it to the CDM. Log on using your administrator logon. Step 3 From the Channels menu, click Channel Console. Step 4 Click Add Channel. Step 5 Click the Edit button next to the channel name Channel #. Channel # is the default channel name. If you have added other channels and have not renamed them, the channel that you added will be named Channel # (# being the next incremental number). Step 6 Step 7 Step 8 Step 9 In the Name field, change the name of the channel to MANUAL_UPGRADE. The channel must use this name (and letter case, as well) in order for it to function as an upgrade channel. In the Size Limit field, enter a value that will accommodate your upgrade files. For example, entering 100 in the field provided and then clicking the MB button sets the size limit of the MANUAL_UPGRADE channel to 100 MB. Select both the Auto Subscribe and Auto Replicate check boxes. Click Save Changes. 6

7 Installation s Subscribing Devices to the MANUAL_UPGRADE Channel After you have created your upgrade channel, subscribe all the devices requiring a software update to that channel. Step 3 Step 4 From the Channels menu, click Subscriber. From the Channel Selector, choose the MANUAL_UPGRADE channel. In the Unsubscribed CEs column, click All to select all of the unsubscribed devices for subscription to the upgrade channel. Click Subscribe. The selected CEs will subscribe to the MANUAL_UPGRADE channel and receive upgrade files after they are imported to the channel. Importing the Software Update To import the software update to the MANUAL_UPGRADE channel: From the Channels menu, click Media Importer and follow the instructions for importing the files you downloaded from CCO using the Web Server, PC folders, or FTP option. From the Channels menu, click Import Progress to monitor the progress of your import. When the import is finished, the import status will be complete. Because the MANUAL_UPGRADE channel was configured as an auto_replicate channel, the update will automatically be replicated to the devices subscribed to the MANUAL_UPGRADE channel. It may take a few minutes for the imported files to replicate to your CEs. Step 3 After you import your software upgrade to the MANUAL_UPGRADE channel, see the Updating Software Using the CDM Software Update Feature section on page 7 to complete the upgrade process. Updating Software Using the CDM Software Update Feature From the Software Update dialog box, you can update the system software. To update the system software: Step 3 Step 4 From the Devices menu, choose Software Update. The Software Update dialog box appears. (See Figure 4-4 in the Cisco CDN Software Enterprise Solution User Guide.) Under the Available Version heading, click the appropriate version available for upgrade. If only one upgrade is available, a check box is not displayed. The upgrade is selected automatically. Under the Devices Available for Upgrade heading, select the check box for each available device that you want to upgrade. Click Start Update. The selected devices reboot when the upgrade is finished. 7

8 New and Changed Information New and Changed Information The following sections detail the new features and feature enhancements included in the Cisco CDN Software Enterprise Solution Version 2.0 release. New Software Features in CDN Software Enterprise Solution Version 2.0 New Feature for Creation of a Software License Distribution Channel Obtaining License Files To facilitate licensing upgrades for the components of the CDN, we have developed a procedure that uses the CDN to make the distribution of license upgrade files seamless and centrally organized. Using a specially designated CDN channel, you can initiate license upgrades for certain CDN components from the CDM to any subscribed CEs. To use the license distribution feature, you must first do the following: 1. Obtain the license file or files 2. Create a license distribution channel on your CDM. 3. Subscribe any CEs requiring license upgrades to your license distribution channel. 4. Import a license file to your license distribution channel. 5. Replicate the license file to subscribed CEs, automatically initiating the license upgrade process on each CE. Refer to the sections that follow for instructions on completing each of these steps. The first step in updating your CDN device licenses is to acquire the license files you need to update your CDN components, for example: RealServer. You may acquire your license files directly from Cisco Systems, or from a third party such as RealNetworks. If you have questions regarding where to acquire the necessary license files, contact your Cisco account representative or refer to the Obtaining Technical Assistance section on page 18 for more information. Depending on the component you are upgrading, license files may be ASCII or binary format. There is no prescribed format that licenses must use for update using the CDN. Once you have acquired your license files, deposit them in a location from which they can easily be imported to your CDM later. Creating a License Distribution Channel The next step in updating your licenses is to create a channel through which license files will be distributed. To create a license distribution channel: From the Channels menu, choose Channel Console. 8

9 New and Changed Information Step 3 The Channel Console dialog box appears. Click Add Channel. A new channel with the default name Channel# is added to the Channel Console list, where # is a sequential number assigned to the channel. Click Edit for the newly created channel. Using the options provided, rename your channel accordingly. For example, License_Distribution_Channel Unlike the MANUAL_UPGRADE channel, there are no specific requirements for the name of the license distribution channel. Step 4 Step 5 Step 6 A description for the channel is optional. Verify that the Auto Subscribe and Auto Replicate options are not selected. You may be distributing license files to selected CEs at specified times, so you do not want these features enabled. Activate the license distribution feature by selecting the Is License. Click Save Changes. After you create your license distribution channel, you are ready to begin updating your CDM and CEs with license files. However, you must first prepare the channel to distribute the license files by completing the following tasks: Subscribing Devices to the License Distribution Channel Importing the License Replicating the License to Devices Refer to the sections that follow for more information on each of these steps. Subscribing Devices to the License Distribution Channel Devices designated to receive new licenses must be subscribed to the license distribution channel. To subscribe devices to your license distribution channel, follow the directions for Subscribing a Content Engine to a Channel in Chapter 3 of the Cisco CDN Software Enterprise Solution User Guide. 9

10 New and Changed Information Importing the License CDN devices have their component licenses updated after having license files replicated to them from a designated license update channel on the CDM. (See the Creating a License Distribution Channel section on page 8.) To begin this process, import your license file to a designated license update channel. To import a file to your license update channel: Step 3 From the Channels menu, click Media Importer and follow the instructions for importing the license file you received to your license update channel using any of the import options listed (Web Server, FTP, or PC files). From the Channels menu, click Import Progress to monitor the progress of your import. When the import is finished, the import status will be complete. After you import the license file to the license update channel, see the Replicating the License to Devices section on page 10 to complete the license update process. Replicating the License to Devices After you subscribe all devices for which you wish to update software licenses to your license update channel and import the license file to that channel, you are ready to distribute licenses to your CDN devices. To initiate a software license update for your subscribed CDN devices: Step 3 Step 4 Step 5 From the Channels menu, choose Media Editor. The Media Editor dialog box appears. Make sure that the designated license distribution channel name is displayed in the drop-down list on the left side of the dialog box. If it is not, click to expand the list and select the license distribution channel. Click the thumbnail image for the license file you imported to the channel to edit its properties. Fields displaying the media file properties appear. Select the Replicate check box. Click Save Changes. Clicking Cancel Changes returns all values to their previous settings when you last clicked Save Changes. The selected file is replicated to all CEs subscribed to the license update channel, initiating the license update process. It may take a few minutes for the license file to replicate to the subscribed CEs. Once replication is complete, you can begin using your CDN devices in accordance with their updated license information. 10

11 New and Changed Information New Feature for Resetting the Admin Account Password Ordinarily, CDN administrators change the admin account password in the same manner as any other account s password. See the Changing a User Password in Chapter 2 of the Cisco CDN Software Enterprise Solution User Guide for details on changing passwords for accounts. However, if you lose track of the password for the admin account and accidentally lock yourself out of the CDM interface, you must manually reset the password for the account before regaining access to the CDM and the Users feature as the default administrator. Resetting the admin account password restores the factory-configured password to the account. After resetting this password and rebooting the CDM, administrators can again log on using the admin account and configure the password for the account. To reset the password for the admin default administrator account, you must have physical access to the CDM device and be able to interface directly with it. Refer to the instructions for connecting a keyboard and terminal or a PC running terminal emulation software to your CDM in the hardware installation guide that came with your CDM hardware. Use the following procedure to reset your default administrator password: Step 3 Step 4 Step 5 Step 6 Step 7 To reset the default administrator password, you will be required to reboot the CDM machine twice. Ask any users currently logged on to the CDM to exit the system for a short while. If your CDM is running on Cisco hardware, use the console cable kit that came with your hardware to connect the console port of your CDM to the COM port of an ASCII terminal or PC running terminal emulation software. Refer to the Cisco Content Engine 500 Series Hardware Installation Guide or the Cisco Content Networking Hardware Installation Guide for the Seven-Rack Unit Chassis for information on locating the console port, cable and adapters. If your CDM is not running on Cisco hardware, follow the instructions for attaching a terminal and keyboard directly to the device in the hardware installation guide or configuration guide that came with your hardware. If you connected a PC directly to your CDM, use your preferred terminal emulation software to connect to the CDM by launching a new session and pointing to the IP address of the CDM. Reboot the CDM machine by powering the machine off, and then on again. If your CDM is running on Cisco hardware, refer to the Cisco Content Engine 500 Series Hardware Installation Guide or the Cisco Content Networking Hardware Installation Guide for the Seven-Rack Unit Chassis for information on locating the power button and rebooting your CDM hardware, otherwise refer to the installation or configuration guide that came with the hardware to identify the power button if you are unsure. Wait for the following prompt to appear on your terminal: LILO Boot: Enter the following command to log on to the CDM as a single user, then press Enter: LILO Boot# linux single Enter the path for the reset password script, resetpass, as follows at the bash# prompt: bash# source /sonoma/sys/bin/resetpass The script executes, resetting the password for the admin account and rebooting the CDM machine. After the CDM completes its reboot, you can log on using the default administrator account by entering the user name, admin, and the factory-configured password. 11

12 Important s Important s The following section contains important notes about the Cisco CDN Software Enterprise Solution that are not covered in the standard product documentation. Routers not set to Auto-Negotiate result in Choppy Playback In instances where CDN devices connect to routers or switches that have been configured to force the use of one data transfer mode (usually 100Mbit/s full duplex), some customers have complained of slow performance and choppy playback of media from their CEs. Decreased playback performance is a result of the CDN device s ethernet card switching from 100Mbit/s full duplex mode to 100 Mbit/s half duplex mode, in which data transmission and reception cannot take place simultaneously. Most ethernet cards that negotiate duplex settings and port speeds are programmed to avoid conflicts when transmitting data by switching to half duplex mode automatically when they detect that they are connected to a device (for example, a hub) that does not negotiate duplex mode and port speed. Ports that are configured to force the use of one duplex setting and port speed prompt this response. We recommend making either one of two changes to alleviate the problem of choppy media playback and slow performance resulting from this conflict: Reconfigure the router or switch to negotiate the duplex setting and speed Reconfigure the CDN Device s ethernet card, deactivating the negotiate feature and forcing the use of a duplex setting and speed that match your router s settings The decision about which device to reconfigure should be made in consultation with your network administrators and in keeping with your own corporate IT policies procedures. Reconfigure the Router or Switch to negotiate Duplex Setting and Speed To change the configuration of the router or switch your CDN devices connect to so that it negotiates duplex settings and speeds, refer to the installation, configuration, or command interface documentation that came with the hardware. If you are unsure of the correct procedure for reconfiguring your hardware, contact the manufacturer s technical support center before proceeding. For questions regarding your CDN software or Cisco hardware, contact Cisco s Technical Assistance Center, TAC. Refer to the Obtaining Technical Assistance section on page 18 for more information on contacting the TAC. Reconfigure the Ethernet Card to deactivate Negotiation To change the configuration of your CDN device ethernet card so that it does not negotiate duplex setting and port speed, refer to the installation, configuration, or command interface documentation that came with your CDN device hardware. If you are unsure of the correct procedure for reconfiguring your hardware, contact the manufacturer s technical support center before proceeding. For questions regarding your CDN software or Cisco hardware, contact Cisco s Technical Assistance Center, TAC. Refer to the Obtaining Technical Assistance section on page 18 for more information on contacting the TAC. 12

13 Caveats Default Administrator Account Name is admin In Version 2.0 of the CDN Software Enterprise Solution, the default administrative account name has been changed from sightpath to admin. The new admin account will adopt any non-default password that has been defined for the sightpath account. The sightpath account can be deleted using the procedure for Removing Users in Chapter 2 of the CDN Software Enterprise Solution User Guide. Caveats The following sections list resolved and open caveats for the CDN Software Enterprise Solution Version 2.0 Open Caveats CDN Software Enterprise Solution Version 2.0 The following caveats are open (unresolved) at the time of shipment. Content Distribution Manager Backup/Restore: The description of the System Reconfiguration feature on the CDM s Backup/Restore dialog box refers to Appliance instead of Content Engine, which is the proper term. CDM: The UI appears blank during import of a large number of media files. To avoid this problem, we recommend importing smaller groups of files to the CDM. CDM: Viewing embedded media using Internet Explorer Version 5.5 results in dead browser window. We recommend using Internet Explorer Version 5.0 or Netscape Communicator Version 4.7 with the CDN. Channel Previewer: The Page does not show newly added channels until the Refresh button is clicked. Media Editor: Media files cannot be assigned new names that use the slash (\) character. Media Editor: The CDM fails to remove large lists of files using Media Editor s Remove feature. We recommend removing long lists of files in a series of smaller groups to avoid this problem. Media Editor: The Copy, Move, and Remove buttons are enabled when channels contain no media. Media Importer: After successfully importing media files and sub-directories using FTP, media files are removed from the import/channel_name folder, but the directory structure remains. We recommend deleting the remaining empty directories manually from the import/channel_name directory. Doing so will not in any way affect the imported files. Media Importer: Cancelling the import of large numbers of files does not stop import. We recommend importing files in smaller batches, rather than large groupings. The Cancel feature works with smaller groups of media files. 13

14 Caveats Media Importer: CDM power failure or reboot during a file import results in pending files being dropped without notification. We recommend determining which files have not been imported and re-depositing those files in the appropriate channel import directory so they can be reimported. When failure occurs during a large file import, re-deposit all files for import again to the proper channel import directory. Media Importer: Files with a plus (+) character in the filename fail on import, leaving the import job in a pending state indefinitely. We recommend renaming any files with names containing the plus character before attempting to import them to the CDM. Resolved Caveats - CDN Software Enterprise Solution Version 2.0 The following caveats, reported in earlier CDN Enterprise releases, have been resolved for the Version 2.0 release. Content Distribution Manager CDM: Device Selector only lists names of devices featured in current dialog instead of all devices configured on CDN. CDM: Importing large numbers of media files results in the CDM hanging during import. CDM: Online help should reference files locally instead of pointing to files on a remote server. CDM: Nomenclature changes. The following changes have been made to CDN product and component names for Version 2.0: References to SightPath have been changed to Cisco. References to e.director have been changed to Content Distribution Network or CDN. References to Studio, Studio Administrator, and NetRunner have been changed to Content Distribution Manager or CDM. References to Appliance or EdgeRunner have been changed to Content Engine or CE. CDM: Upgrading the CDM resets bandwidth to 5 Mb for playback and 10 Mb for replication. Channel Console: New channels are added to the bottom of the channels list instead of appearing in alphabetical order. Channel Settings: Channel size for the Default_Channel should be editable when the size is less than 1 Gb. Import Progress: The progress bar does not reflect the actual percent of job completed when importing large numbers of files. Media Editor: The dialog box does not display periods in filenames. Media Importer: The dialog box refers to the Cisco username in instructions for importing files using FTP. This username should be admin. Media Importer: Provide a link directly to the CDM s Import directory for drag and drop import. TV Controls: The random button does not randomize the playlist. Users: The CDM allows creation of duplicate usernames. Users: The default administrator account was named sightpath. Instead, the name should be admin. 14

15 Documentation Updates Content Engine CE: Entering the IP address of a CE in the browser produces a SightPath Appliance splash page. Documentation Updates The following sections detail changes or additions to the Cisco CDN Software Enterprise Solution documentation as well as omissions to the published CDN Version 2.0 documents. Changes Changes to the Cisco CDN Enterprise Solution documentation are listed below. Changes common to all documents are listed first. Following that, changes are organized by document. The references to Cisco e.director have been changed to Cisco Content Distribution Network or CDN. All references to the Cisco e.director have been changed to refer to the Content Distribution Network, the system s new name. The system is also referred to as the CDN. References to the Cisco e.director Getting Started Guide have been changed to Cisco CDN Software Enterprise Solution Configuration Guide. All references to the Cisco e.director Getting Started Guide have been changed to refer to the Cisco CDN Software Enterprise Solution Configuration Guide. This document contains most of the content contained in the old Getting Started Guide. Also refer to Chapter 2, Configuring Content Distribution Network Devices in the Cisco CDN Software Enterprise Solution User Guide. References to Cisco e.director User Guide have been changed to Cisco CDN Software Enterprise Solution User Guide. All references to the e.director User Guide have been changed to refer to the Cisco CDN Software Enterprise Solution User Guide. References to EdgeRunners have been changed to Content Engine or CE. All references to the Cisco EdgeRunner have been changed to refer to Content Engine, the device s new name. The device is also referred to as the CE. References to NetRunners have been changed to Content Distribution Manager or CDM. All references to the Cisco NetRunner have been changed to refer to Content Distribution Manager, the device s new name. The device is also referred to as the CDM. Cisco CDN Software Enterprise Solution Configuration Guide Configuring CDN Devices content has moved to the Cisco CDN Software Enterprise Solution User Guide. Instructions on configuring CDN devices were moved to the Cisco CDN Software Enterprise Solution User Guide from the Getting Started/Configuration Guide. Information on configuring your CDN devices can now be found in Chapter 2, Configuring Content Distribution Network Devices. The chapter on Installing e.director has been reorganized as Chapter 2, Activating Content Distribution Network Devices. 15

16 Documentation Updates Instructions on installing devices have been reworked as Chapter 2, Activating Content Distribution Network Devices. This chapter focuses on a first time installation of the CDM and CEs and references Chapter 2 of the Cisco CDN Software Enterprise Solution User Guide regarding configuration of CDN devices. Information on installing and using the Installation Wizard has moved to a new chapter. Instructions on installing the Installation Wizard utility and using it to troubleshoot CDN devices has been moved to Chapter 3, Using the Installation Wizard in the Cisco CDN Software Enterprise Solution Configuration Guide. Cisco CDN Software Enterprise Solution User Guide The instructions on Updating CDN Software now include information on using Cisco CCO. Instructions in Chapter 4, Maintaining the System Software, from the Cisco CDN Software Enterprise Solution User Guide have been expanded to include instructions on downloading software updates directly from Cisco Connection Online (CCO). References to the default channel name have been changed to Channel#. Instructions on creating new channels in Chapter 3, Working with the Content Distribution Network from the Cisco CDN Software Enterprise Solution User Guide have been changed. The default channel name is no longer SightPath#, where # is a sequential number. The new default name is Channel#. System maintenance information is now in Maintaining System Software chapter and Appendix A: Error Messages. Information formerly contained in Appendix A: System Maintenance of the e.director User Guide can now be found in the Cisco CDN Software Enterprise Solution User Guide in Chapter 4, Maintaining System Software and Appendix A: Error Messages. Omissions Removing the default administrator account Chapter 2 of the Cisco CDN Software Enterprise Solution User Guide states that it is not possible to remove the default administrator account, admin. While this is true, it is possible to delete the sightpath administrator account after you have successfully upgraded to the CDN Enterprise 2.0 release. To delete the sightpath account, refer to the section in the Cisco CDN Software Enterprise Solution User Guide on Removing Users. Channel One feature The System dialog contains an option to enable a feature called Channel One. While present on the user interface, this feature has not yet been implemented and is not intended for use with the CDN Enterprise Version 2.0 software. Clicking the Enable/Disable button under the Channel One heading on the System dialog box will not have any affect. Information on the purpose or use of the Channel One feature is not included in the CDN Software Version 2.0 documentation, though the feature is depicted in Figure 4-1 in Chapter 4, Maintaining the System Software of the Cisco CDN Software Enterprise Solution User Guide. 16

17 Related Documentation Related Documentation Hardware Documents Cisco Content Engine 500 Series Hardware Installation Guide Regulatory Compliance and Safety Information for the Cisco Content Engine Series Cisco Content Engine 507 Product Description s Cisco Content Engine 507AV Product Description s Cisco Content Networking Hardware Installation Guide for the Seven-Rack Unit Chassis Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series Cisco Content Distribution Manager 4630 Product Description s Cisco Content Distribution Manager 4650 Product Description s Software Documents Cisco CDN Software Enterprise Solution Configuration Guide Cisco CDN Software Enterprise Solution User Guide Cisco CDN Software Enterprise Solution Registration Form Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web at or Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription. Ordering Documentation Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at Nonregistered CCO users can order documentation through a local account representative by calling Cisco s corporate headquarters (California, USA) at or, in North America, call NETS (6387). 17

18 Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. You can your comments to To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address: Cisco Systems, Inc. Document Resource Connection 170 West Tasman Drive San Jose, CA We appreciate and value your comments. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, , a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco. Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract. To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use To contact by , use one of the following: Language English Hanzi (Chinese) Kanji (Japanese) Hangul (Korean) Spanish Thai Address tac@cisco.com chinese-tac@cisco.com japan-tac@cisco.com korea-tac@cisco.com tac@cisco.com thai-tac@cisco.com In North America, TAC can be reached at or For other telephone numbers and TAC addresses worldwide, consult the following web site: 18

19 Obtaining Technical Assistance Cisco Connection Online Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco. CCO s broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available. Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco. You can access CCO in the following ways: WWW: Telnet: cco.cisco.com Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit. From North America, call From Europe, call You can questions about using CCO to cco-team@cisco.com. 19

20 Obtaining Technical Assistance This document is to be used in conjunction with the Software Configuration Guide and the Command Reference publications for your switch. Access Registrar, AccessPath, Are You Ready, ATM Director, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC, CiscoLink, the Cisco NetWorks logo, the Cisco Powered Network logo, Cisco Systems Networking Academy, Fast Step, FireRunner, Follow Me Browsing, FormShare, GigaStack, IGX, Intelligence in the Optical Core, Internet Quotient, IP/VC, iq Breakthrough, iq Expertise, iq FastTrack, iquick Study, iq Readiness Scorecard, The iq Logo, Kernel Proxy, MGX, Natural Network Viewer, Network Registrar, the Networkers logo, Packet, PIX, Point and Click Internetworking, Policy Builder, RateMUX, ReyMaster, ReyView, ScriptShare, Secure Script, Shop with Me, SlideCast, SMARTnet, SVX, TrafficDirector, TransPath, VlanDirector, Voice LAN, Wavelength Router, Workgroup Director, and Workgroup Stack are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco Certified Internetwork Expert Logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Collision Free, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastLink, FastPAD, IOS, IP/TV, IPX, LightStream, LightSwitch, MICA, NetRanger, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, are registered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain other countries. All other brands, names, or trademarks mentioned in this document/website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any of its resellers. (0008R) Copyright , Cisco Systems, Inc. All rights reserved. Printed in USA. 20