Who We Are. Architecture-Urbanism-Design. An independent business for fifty years. Over 700 staff across 14 offices. Fee turnover of 50m

Transcription

1 Business Process

2 Who We Are Architecture-Urbanism-Design An independent business for fifty years Over 700 staff across 14 offices Fee turnover of 50m Weybridge London Manchester Reading Birmingham A global practice with the ability to service international projects Edinburgh Liverpool Lisbon Madrid Warsaw Singapore Abu Dhabi Dubai Shanghai

3 What We Do Key sectors Specialisms Urban regeneration Workplace Retail Residential Education Hospitality Health Architecture Masterplanning Landscape Neighbourhood renewal Interior design Graphics/branding Models Architecture Graphics Masterplanning Models Landscape Regeneration Interiors Workplace Neighbourhood Retail Residential Education Hospitality Health

4 Company Structure Group Services Business Unit External Board of Directors Strategy Human Resources Policies + Training Advice Finance Fees Salaries Payments Reports Legal Services Appointments Disputes Computer Services Hardware/Software Systems / File Management Tech Support Marketing Photgraphy Promotion Project Info Bids Technical Support Technical Index Business Process Health and Safety Office Project Sustainability Office Project Premises Office Management + Administration Project Team Resources Consumables Equipment Premises Prospective Clients External Project Team Local Authority

5 Needs Winning work bids, presentations, marketing Product skills, peer review, precedent, knowledge Delivery knowledge, efficiency, templates, guidance, re-inventing the wheel Risk data retrieval, data storage, data protection Accreditation ISO 9001

6 Response 2001 Intranet Practice group services, human resources

7 Response 2001 Intranet Practice group services, human resources Process directories, business reports, new job numbers

8 Response 2001 Intranet Practice group services, human resources Process directories, business reports, new job numbers Comms marketing database

9 Response 2001 Intranet Practice group services, human resources Process directories, business reports, new job numbers Comms marketing database Knowledge technical index

10 Response 2002 Business Process Development 2 project runners dedicated role Consultation all UK staff, clients, quality assessment bodies Mandatory all projects Processes architecture, landscape, others Management buy-in Training Review and audit

11 Business Process

12 Business Process 1. Project Information Details client, value, location, description, marketing search criteria

13 Business Process 1. Project Information Details client, value, location, description, marketing search criteria Staff time spent, access rights

14 Business Process 1. Project Information Details client, value, location, description, marketing search criteria Staff time spent, access rights Contacts project team directory Finance value and fee Images homepage images Links other projects Activity log audits

15 Business Process 2. Key Stages Architects Job Book Confirm actions taken

16 Business Process 2. Key Stages Architects Job Book Confirm actions taken Add note

17 Business Process 2. Key Stages Architects Job Book Confirm actions taken Add note Automerge standard document, amend, check-in

18 Business Process 2. Key Stages Architects Job Book Confirm actions taken Add note Automerge standard document, amend, check-in Guidance notes

19 Business Process 2. Key Stages Architects Job Book Confirm actions taken Add note Automerge standard document, amend, check-in Guidance notes Examples

20 Mandatory Tasks Project changes Feedback knowledge forum Consultant and contractor selection

21 Everyday Shortcuts Meeting templates Drawing comment sheets

22 Repeating Tasks Project reviews Progress reports

23 Messages Project review reminders Progress report reminders Profit warnings Contact reminders New job numbers

24 Data Systems Who s Who Skills Extranet Business Process Architects Job Book Key Documents Project Database Job No.s Knowledge Guidance Standard Templates Contacts Data Base Projects History Good Practice Examples Marketing Database Images Project Sheets Intranet Outlook Contacts (duplicate) Calendar Tasks Common Access Servers F: Miscellaneous J: Transfer Drive K: Business Process Docs P: Marketing T: Bids Z: Archive Servers Business Unit Servers G: Graphics M: Data Files U: CAD Files V: Visualisations Finance Public Folders Job No. Creation Timesheets Invoices Payments Wages + Expenses Management Acc. Projects Finance

25 Issues - 4 Separate Systems 4 separate systems poor connectivity Intranet/Business Process software failures, slow, unwieldy Outlook unsophisticated, duplication, access Servers stand-alone Finance new system

26 Issues Group services developed own ad hoc systems Knowledge forum not used Business Process a chore not a tool Finance new system not linked to existing systems Management and staff buy-in Quality management accreditation

27 New Solution One single System Web-based multi-office access, project information in single location Information database submission docs, marketing, finance, contacts, personnel Document management system access to project information, issue, tracking management system avoid duplication, retrieval, assign tasks, drag and drop storage, tracking, security Connectivity with finance system timesheets, job number creation, business reports Business Process project management, standardisation Search function knowledge management Adaptability

28 Lessons Learned Keep it simple Make it adaptable Keep everything together Make it useful Weybridge London Manchester Reading Birmingham Maintain it Edinburgh Liverpool Lisbon Madrid Warsaw Singapore Abu Dhabi Dubai Shanghai