FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE. CTS 2655 and CNT 2102 with grade of C or higher in both courses

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1 Form 2A, Page 1 FLORIDA STATE COLLEGE AT JACKSONVILLE COLLEGE CREDIT COURSE OUTLINE COURSE NUMBER: CTS 2662 COURSE TITLE: PREREQUISITE(S): COREQUISITE(S): Voice Over IP CTS 2655 and CNT 2102 with grade of C or higher in both courses None CREDIT HOURS: 4 CONTACT HOURS/WEEK: 4 CONTACT HOUR BREAKDOWN: Lecture/Discussion: 3 Laboratory: 1 Other : FACULTY WORKLOAD POINTS: 4 STANDARDIZED CLASS SIZE ALLOCATION: 24 CATALOG COURSE DESCRIPTION: This course provides the foundation for gaining hands-on skills and significant understanding of IP based voice packet telephony. The hands-on course also prepares students how to use available tools to evaluate the efficiency of IP voice networks. In addition students will learn how to analyze, discuss, and demonstrate cost vs. call quality issues, and discuss the key standards and technologies in VoIP. SUGGESTED TEXT(S): Cisco Voice over IP (CVoice), Cisco Press IP Telephony Using Call Manager Express Lab Portfolio, Cisco Press (Latest edition) IMPLEMENTATION DATE: Spring Term, 2008 (20082) REVIEW OR MODIFICATION DATE: Spring Term, 2008 (20082)

2 Form 2A, Page 2 COURSE TOPICS CONTACT HOURS PER TOPIC I. Introduction to Packet Voice Technologies 4 II. Analog and Digital Voice Connections 16 III. Voice Dial Peers 4 V. Configuring Voice Features 8 VI. Connecting to the PSTN 4 VI. Call Restrictions 4 VII. Dial Plans 4 VI. Case Studies 8 VII. Hands-on Tests 8 Total: 60

3 Form 2A, Page 3 PROGRAM TITLE: COURSE TITLE: Networking Services Technology Voice Over IP CIP NUMBER: LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 01.0 DEMONSTRATE UNDERSTANDING OF NETWORKED ENVIRONMENTS The student will be able to: Identify various coding schemes (ASCII, etc.) Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments Identify and describe current relevant IEEE network standards Illustrate typical network topologies Identify advantages and disadvantages of each topology Identify major emerging technologies (such as ATM, VPN, and voice over IP) Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates) Design a LAN, including the specification of architecture, hardware, software, etc Identify the advantages of VLANs Characterize a VLAN implementation Produce effective documentation DEMONSTRATE UNDERSTANDING OF DATA COMMUNICATIONS The student will be able to: Differentiate between telecommunications and data communications Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.) Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3) Discuss signal representation and modulation Describe current data code systems used in data communication Compare and contrast synchronous and asynchronous serial transmission Compare and contrast major data communications media in terms of data flow, data codes, and transmission codes Describe data compression methodologies used for file transfer Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

4 Form 2A, Page 4 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 0.50 UNDERSTAND, INSTALL AND CONFIGURE NETWORK HARDWARE The student will be able to: Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways Describe the hardware needed to connect a LAN to the Internet Set up and configure client hardware (including installation of NICs and NIC drivers) Set up a network using cable technology Use current connectivity devices such as hubs, repeaters, bridges, routers, switches, and gateways UNDERSTAND, INSTALL AND CONFIGURE NETWORK SOFTWARE The student will be able to: Set up and configure network routing, using appropriate documentation Install and configure client software on multiple hardware platforms Test and document client software installation Install and configure network-based services such as videoconferencing, integrated voic / /fax, large document storage and retrieval, etc PERFORM INTERNETWORKING ACTIVITIES The student will be able to: Install routers to simulate a WAN/LAN network Explain each step necessary for connecting a network to the Internet Define the basic software components of a WAN Configure routers to simulate a WAN/LAN network PERFORM NETWORK ADMINISTRATION AND MANAGEMENT ACTIVITIES The student will be able to: Create and manage user accounts based on standard criteria including department, application needs, and permissions Create and test account templates and policies Grant/deny access to logins Perform network monitoring activities to ensure account integrity Document security policies and violations Establish a baseline for optimal network performance Capture sample data and compare to baseline Recommend changes to enhance network performance Discuss quality-of-service considerations and switching prioritization Describe typical WAN links and discuss bandwidth considerations.

5 Form 2A, Page 5 LIST PERFORMANCE STANDARD ADDRESSED: NUMBER(S): TITLES(S): 09.0 PERFORM TROUBLESHOOTING AND MAINTENANCE ACTIVITIES The student will be able to: Describe the use and features of diagnostic test equipment Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems Recognize and resolve basic hardware and software configuration problems Eliminate the obvious using techniques such as substitution Trace for connectivity issues through each system component Identify resources for troubleshooting including online documentation Follow standard operating procedures for troubleshooting hardware and software PERFORM DOCUMENTATION AND TECHNICAL REFERENCE ACTIVITIES The student will be able to: Describe appropriate documentation procedures and practices Document the router configuration Effectively use several standard visual modeling tools Maintain visual network documentation, such as cabling diagrams Describe effective strategies for online research Locate technical information online Evaluate information located through online research DEMONSTRATE PROFESSIONAL DEVELOPMENT SKILLS The student will be able to understand the importance of: Attending classes, seminars, and workshops Reviewing literature and reading current literature PERFORM GENERAL ORGANIZATIONAL COMPUTING WORKPLACE COMPETENCIES The student will be able to: Follow oral and written instructions Prepare, outline, and deliver a short oral presentation Participate in group discussion as a member and as a leader Obtain appropriate information form graphics, maps, or signs Prepare visual material to support an oral presentation Demonstrate self-motivation and responsibility to complete an assigned task List the steps in problem solving Apply principles and techniques for being a productive, contributing member of a team Apply principles and techniques for working productively with people of diverse cultures and backgrounds.

6 Form 2A, Page 6 Florida State College At Jacksonville Course Learning Outcomes & Assessment For All College Credit Courses NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry. Section 1 COURSE PREFIX AND NUMBER: CTS 2662 SEMESTER CREDIT HOURS: 4 COURSE TITLE: Voice over IP Section 2 TYPE OF COURSE: (Click on the box to check all that apply) AA Elective AS Required Professional Course College Prep AAS Professional Elective AAS Required Professional Course Technical Certificate Other General Education: (For General Education courses, you must also complete Section 3 and Section 7) Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES: Communication Social & Behavioral Sciences Mathematics Natural Sciences Humanities Section 4 INTELLECTUAL COMPETENCIES: Reading Speaking Critical Analysis Writing Listening Information Literacy Section 5 LEARNING OUTCOMES 1 Compare PSTN and VoIP including call transport, call signaling, and bandwidth requirements Quantitative Skills Ethical Judgment METHOD OF ASSESSMENT Written assessment Scientific Method of Inquiry Working Collaboratively 2 Configure a router for IP telephony. Written AND hands-on assessments 3 Design, install, configured, customize and troubleshoot a basic IP telephony configuration. Case study (e-portfolio requirement) 4 Integrate an IP telephony network into the PSTN network. Written AND hands-on assessments 5 Identify TDM signaling, port and line types, and addressing signaling Written assessment 6 Describe the basic operation and components involved in a VoIP call Written assessment Section 6: Name of Person Completing This Form: Cheryl Schmidt 3/4/2008