WATCHDOX by BlackBerry Training Services Program Description ( WATCHDOX by BlackBerry Training Services Program Description )

Transcription

1 WATCHDOX by BlackBerry Training Services Program Description ( WATCHDOX by BlackBerry Training Services Program Description ) NOTE: This document is provided for informational purposes only, and does not in itself constitute a binding legal document. BlackBerry assumes no responsibility for any typographical, technical or other inaccuracies in this document. BlackBerry reserves the right to periodically change information that is contained in this document. however, BlackBerry makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE CONTENT OF THIS DOCUMENT, AND ALL INFORMATION PROVIDED HEREIN IS PROVIDED AS IS. EXCEPT AS EXPRESSLY AGREED TO BY BLACKBERRY IN AN AGREEMENT BETWEEN BLACKBERRY AND YOU FOR TECHNICAL SUPPORT, IN NO EVENT SHALL BLACKBERRY OR ANY OF ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES FOR ANY USE OF THIS DOCUMENT, INCLUDING WITHOUT LIMITATION, RELIANCE ON THE INFORMATION PRESENTED, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF RIM WAS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BlackBerry Limited. All rights reserved. BlackBerry, BBM and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners. BlackBerry s wireless handheld products, associated software and/or portions thereof are covered by various Canadian, U.S. and/or foreign granted patents, as well as currently pending patent applications around the world. BlackBerry Corporation 6700 Koll Center Parkway, #200 Pleasanton, CA Tel: (925) Fax: (925) BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 Tel: (519) Fax: (519) BlackBerry UK Limited 200 Slough Road Slough, Berkshire United Kingdom SL1 3XE Tel: +44 (0) Fax: +44 (0) WatchDox by BlackBerry Training Services Program Description Page 1 of 5

2 Introduction WatchDox provides a comprehensive training program that promotes user adoption and delivers extensive administrator education. The document below provides an overview of the available Training Services and key deliverables, as well as an outline of the recommended training process for new enterprises. Training Services Overview WatchDox offers Training Sessions to three specific audiences: Administrators End Users Trainers (Train the Trainer) Below are the course outlines for each of the designated audiences. Administration Training This course is held with the designated WatchDox system administrators. It covers an introduction to the Administration Console within the WatchDox web application. Administration Console o Management Provision user roles and manage user devices o Logs and Reports Run document activity reports for workspaces, exchange, or specific users o Protection Policies Set organization-wide policies for workspaces, exchange, mobile, and sync Create custom watermarks o Configuration Configure system-level settings Authentication method, mobile sharing, file retention Set default sharing permissions o Branding Customize logo and links in the web application End-User Training This course is held with end-users of WatchDox within the organization (non-administrators or power users). This course will cover WatchDox features and functionality as they apply to the specific use-cases and workflows at the organization. This can include all functionality of WatchDox across platforms, or specific features that are included in the organization s use and implementation of WatchDox. WatchDox Overview o Web Application Main navigation Main menu, searching for files, training resources Quick Send WatchDox by BlackBerry Training Services Program Description Page 2 of 5

3 o o Send protected files Workspaces Secure collaboration and file storage WatchDox for Windows Desktop sync Access workspaces and edit files from your desktop Outlook plugin Send protected files directly from Outlook Mobile Overview Access your workspaces, inbox, and sent items Annotations Create custom annotations on files and share them with team members WatchDox Editor Document editor within the mobile application Edit Microsoft Office files directly from your mobile device Train the Trainer This course is held with the organizations designated training staff, WatchDox power users, and/or project team members responsible for the implementation of WatchDox at the organization. It covers WatchDox features and functionality across platforms. In addition, specific workflows and use-cases can be included in this training. WatchDox Overview o Web Application Main navigation Quick Send Send protected files Workspaces Secure collaboration and file storage Track and control files Manage permissions o WatchDox for Windows Desktop sync Access workspaces and edit files from your desktop Upload content directly to the sync folder Outlook plugin Send protected files directly from Outlook o Mobile Overview Access your workspaces, inbox, and sent items Annotations Create custom annotations on files and share them with team members WatchDox Editor Document editor within the mobile application Edit Microsoft Office files directly from your mobile device WatchDox by BlackBerry Training Services Program Description Page 3 of 5

4 Training Services: Process Overview Below are the relevant stages that the Watchdox team will work with an enterprise on to ensure maximum value of Watchdox Training Services is delivered. Needs Assessment The first step in the training process is to identify the following: Business Use Case(s) In order to provide the most relevant training to administrators and end users, all use cases must be determined prior to training. Key Stakeholders All key stakeholders should be involved in the training process to help identify the unique needs of the organization. Training Requirements Based on the use case(s) and organization training requirements, a training plan will be developed for Administrators, Trainers, and End Users. Recommended Training Plan Below is the recommended training plan (in sequential order) for new enterprises, however, training plans will be customized to fit the individual needs of an organization. 1. Administrator Training: The first session will be held with the designated administrator(s) and will cover the relevant sections of the administration console based on business use case(s). (1 hour WebEx session x2) 2. Administrator Follow-up Session: Approximately one week after initial training, an additional training session is recommended to address specific questions and refine workflows. (1 hour WebEx session x2) 3. Train the Trainers: Train the trainer sessions will be conducted with organization training staff. Trainers will be informed of the workflow determined by the administrator and trained on the WatchDox platform. (1 hour WebEx session x2) 4. End User Training: End user sessions will be administered according to specific business unit use case(s). These sessions may are performed by WatchDox training staff. (1-hour WebEx session, with a 1-hour WebEx session) Delivery of Key Learning Assets The following assets will be provided in alignment with the Needs Assessment and Recommended Training Plan: Documentation Administrator Guide End User Guide End User Quick Start Guides Help Desk FAQ Guide Videos WatchDox provides video tutorials that cover topics such as, workspaces, sync, mobile applications and more. These videos can be accessed through the WatchDox website. WatchDox by BlackBerry Training Services Program Description Page 4 of 5

5 Getting Started Page WatchDox has developed a Getting Started web page that includes a series of instructions and video tutorials meant to show new WatchDox users how to sign in and access WatchDox. This also provides instructions for basic activities, such as sending documents and sharing workspaces. Interactive Tour As part of the first time user experience, WatchDox has incorporated a product tour into our web application that includes quick tips to take new users through application. WatchDox by BlackBerry Training Services Program Description Page 5 of 5