Security Skills. Security Institute of Ireland. A Manual for the Professional Security Officer. Including Induction and Basic Guard Requirements

Transcription

1 Security Skills A Manual for the Professional Security Officer Including Induction and Basic Guard Requirements Security Institute of Ireland i

2 Security Skills No part of this manual may be reproduced or transmitted in any form, or by any means, electronic or mechanical, including photocopying, scanning, recording, or other information storage and retrieval systems without the express written permission of the Security Institute of Ireland. The manual is the editor s interpretation of a range of modules and as such must be viewed as a guide to trainers and students. The manual replaces all other manuals and course notes published by the Institute at Induction or Entry Level Basic Guarding and Door Security. The course language is English. Reference to gender may be described by the use of the wording he, him etc. this wording is used for convenience only. The modules, training specifications or courses this manual refers to are: Guarding Services Standard IS999: 2004 Induction Level Training Door Security Procedures Basic Guarding Skills FAS Security Officer Course FAS Door Security Course 6 th Edition: August 2007 ISBN: Editor: John Byrne BA, F.Sec.I.I. Publisher: Security Institute of Ireland Copyright of the Security Institute of Ireland Editorial Board John Fitzmaurice BA, F.Sec.I.I Peter Keegan BA, F.Sec.I.I. Joseph A. Maloney P.C., F.Sec.I.I. Larry Quinn F.Sec.I.I. Educational Advisors Aine Keegan BA (Hons)., MSc (Hons). Dr. Sarah Quinn BSc (Hons). Anthony Sourke MSc. John Walsh MSc. ii

3 Security Skills Manual Academic Declaration This manual demonstrates the importance of the consultative and collaborative processes between sectoral subject matter experts and educational experts, in the development, structuring, writing, use, delivery and review of the Security Skills Manual. Its purpose is to communicate knowledge and its value, to learners, trainers and stakeholders and ensure the understanding of equality and respect in both the learning and work environments. It has been devised in a manner that supports the learning outcomes of a range of modules and training specifications of the Security Institute of Ireland, which when satisfactorily completed meet the educational requirements for the Private Security Authority licensing of security personnel in the Basic Guarding and Door Security sectors. The manual content forms a part of an overall methodology of a structured quality controlled system of information delivery to learners. Others areas within this methodology are modules and training specifications delivered by SII Registered Trainers which allow through robust assessment the progression of learners to higher levels of education with a true currency to certification. It gives learners an understanding of the availability of access, transfer and progression to other programmes which is assured by continuous programme development and fair and consistent assessment of learners. This system is monitored through ongoing evaluation of programmes and services thereby ensuring the continued protection of learners. This manual can be used as a reference source but it is primarily developed for use as an educational document. The ethos of the Institute holds the learner as the central purpose for its existence. This is demonstrated by the high quality of informational value contained in this manual which will assist in the achievement of standards of excellence in learner education. I would like to thank the academic board, educational advisors, all contributors and the editor for the production of this excellent academic manual. Larry Quinn F.Sec.I.I. Academic Chair iii

4 Contents Chapter One: Chapter Two: Chapter Three: Chapter Four: Chapter Five: Chapter Six: Chapter Seven: Chapter Eight: Chapter Nine: Chapter Ten: Chapter Eleven: Chapter Twelve: Chapter Thirteen: Chapter Fourteen: Chapter Fifteen: Chapter Sixteen: The Private Security Industry The Security Officer Communications Principles of Loss Prevention Documentation and Equipment Practical Duties and Procedures Law and the Security Officer Fire Precautions and Procedures Emergency Procedures Health and Safety First Aid Quality and Customer Care Retail Security Door Security Overview of Electronic Systems Overview of Security Hardware Chapter Seventeen: Employment Legislation Chapter Eighteen: Labour Relations iv

5 Chapter One: Chapter Two: Chapter Three: Chapter Four: Chapter Five: The Private Security Industry Culture and Brief History 1 Sectors and Services 2 Representative Bodies 3 Social Partners 4 Regulations and Standards 4 Legislation for the Security Industry 6 Definitions and Terms 6 Source Information 7 The Security Officer Profile of the Basic Guard 8 Licensing Requirements 8 Ethics and Code of Conduct 9 Role and Responsibilities 10 Beneficial Skills Summary 11 Common Duties Summary 12 Role of Security Supervisor 12 Role of Security Manager 12 Communications Communication Skills 15 Recording and Reporting Methods 17 Report Writing 18 Notebooks 20 Two-Way Radio 21 Use of Telephone 25 Safety and Proof of Service 25 Information to the Public 25 Observation Skills 26 Following Instructions 27 Teamwork 27 Conflict and Aggression 28 Principles of Loss Prevention Common Terms 35 Regulation and Training 35 Role of each Sector 36 Causes of Loss 36 Loss Prevention Agencies 36 Application of Services and Products 37 Security Officers Role 37 Documentation and Equipment Personal Equipment 38 Duty Equipment 38 On-Site Documentation 39 Assignment Instructions 41 v

6 Chapter Six: Chapter Seven: Chapter Eight: Chapter Nine: Practical Duties and Procedures Introduction 43 Patrolling Objectives 43 Patrolling Techniques 43 Housekeeping and Patrolling for Security 44 Housekeeping and Patrolling for Safety 46 Housekeeping and Patrolling for Fire 46 Gate Duties 47 Command / Control System Control Room Procedures 48 Law and Security Overview of Law for Security 50 The Legal System 50 Distinction between Criminal and Civil 51 Categorise Codes 52 Most Common Types of Crime 52 Stages from Suspicion to Court 57 Court System, Procedures and Evidence 57 Rights of Persons within Premises 60 Duty of Care 61 Entry of Authorised Persons 62 Insurance Purpose and Exposure 62 Purpose of an Identification Card 63 Data Protection Act 64 Door Security Particular Regulations and Legislation 66 Fire Precautions and Procedures Principles and Effects of Fire 74 Common Terms 74 Fire Prevention 75 Legal Requirements 75 Common Sources and Causes 78 Fire Triangle 79 Fire Spread 79 Principles of Extinguishing 79 Classes of Fire 80 Colour Coding of Extinguishers 80 Extinguishers for Classes 75 Extinguisher Functions, Use and Precautions 81 Reduce Potential Losses 82 Emergency Procedures Identify an Emergency 84 General Response to Emergency 84 Fire and Evacuation Guidelines 84 Break-in and Alarm Activation 85 Accident or Incident 86 Emergency First Aid 87 Major Incident 87 vi

7 Chapter Ten: Chapter Eleven: Chapter Twelve: Chapter Thirteen: Health and Safety Introduction 89 Relevant Legislation 89 Sources of Legislation 90 Safety Organisations 94 Enforcement 94 Terms and Definitions 95 Safety Statement 96 Signage 97 Personal Protective Equipment 97 Preventing Slips, Trips and Falls 98 Manual Handling 99 Dealing with Electricity 100 Emergency Lighting 102 Precautions with Tools and Equipment 102 Hazards from Fumes and Burning Material 104 Use of Lift 104 Clothes Catch Fire 104 Effects of Noise 105 Workplace Stress 108 Preserve the Scene of an Incident 108 Impact of Social Partners 109 First Aid Principles of First Aid 111 Regulations 112 First Aid Kit 113 First Aid and the Security officer 114 Condition of Casualty 115 Common Injuries and Causes 117 Recovery Position 123 Conclusion 123 Quality and Customer Care Principles of Customer Care 125 Customer Care and Security 125 Quality and Security 126 Customer Responsibility for Quality 127 I.S. 999: Retail Security Introduction 134 Prevention of Shoplifting 134 Appearance and Hygiene 134 Principle Duties 134 Store Detective 135 Common Terms 136 Losses in Retail 138 Moving Cash 139 Shopping Centre Risks 140 Precautions with a Shoplifter 141 vii

8 Chapter Fourteen: Door Security Introduction 143 Identification 143 Duties of Door Security Personnel 144 Premises Entry Criteria 145 Searching 147 Internal Monitoring and Supervision 149 Removal 149 Communications Procedures 150 Conflict and Violence 151 Alcohol and Substance Abuse 152 Summary of Common Illegal Drugs 154 Main points When Searching for Drugs 157 Chapter Fifteen: Chapter Sixteen: Overview of Electronic Systems Introduction 159 Intruder Alarm Systems 159 CCTV Systems 160 Access Control Systems 161 Security Lighting 162 Fire Detection Systems 163 Overview of Security Hardware Security Hardware Products 164 Perimeter Protection 167 Controlling Traffic and Persons 169 Protecting Building Openings 169 Locking Devices and Security Values 170 Glass, Plastics and Laminates 173 Chapter Seventeen: Employment Legislation Introduction 174 Summary of Principle Legislation 174 Industrial Relations Act Industrial Relations Act Industrial Relations Act Contract of Employment 176 Minimum Notice and Terms of Employment 176 Terms of Employment 176 Unfair Dismissals 177 Working Time Act 178 Employment Equality 181 Maternity Protection 182 Employee or Contractor 182 Duties and Responsibilities of Employees 183 Vicarious Liability 183 Security Industry JLC Agreement 183 viii

9 Chapter Eighteen: Labour Relations Historical Developments 189 Common Terms 192 System Structures 193 Social Partners Impact 193 Security Officer Checklist 195 Contributors: Alphabetical List of Contributors ix