Standard Operating Procedures Date: 11/14/2011

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1 Standard Operating Procedures Date: 11/14/2011 Dept: PARTS / TECHNICAL SUPPORT Created By: John Kipp Description: 2011 CHRISTMAS HOLIDAY PROCEDURE 2011 Christmas Holiday Procedure Rima will be closed Monday December 26 through Friday December 30th. Closure notifications to be sent out with Parts Shipments. No After-hours Technical support will be offered. Atlanta will be handling the Technical Calls. Emergency Parts Orders only on non-holiday weekdays, FedEx or UPS. 1:00pm cutoff Draft Out of Office Responses for the 24th through the 1 st. Telephone Greeting Drafted Closure notices to be sent with Parts Shipments starting 12/5 Schedule to Dealers 2011 Holiday Phone Greeting Hello. You have reached Rima Enterprises. Our Normal Business hours are:. We will be closed for the Holidays Monday December 26th through Friday December 30th. For After-hours Technical support, please contact our Atlanta office at (770) x305. Emergency Parts Orders will be filled on Tuesday December 27th through Friday December 30th. All other Parts orders will be filled on Tuesday January 3rd. Please mark your order Emergency and fax to (714) or to There will be a $75.00 special handling fee added. Parts orders must be received before 1:00pm Pacific Standard Time. 11_christmas_procedure.doc Page 1 of 1

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3 UPS: Days of Operation Page 1 of 1 New User United States Log-In Contact UPS The UPS Store Search My UPS Shipping Tracking Freight Locations UPS Solutions Getting Started Shipping Shipping with UPS Import/Export Packaging and Supplies UPS Guide for Shipping Ground and Air Hazardous Materials Legal Terms and Conditions Tracking Receiving Your Shipment Billing and Payment Technology UPS Global Freight Services Shipping heavy freight? Check out UPS's air, ocean, LTL and Truckload freight services. View UPS Global Freight Services Demo Days of Operation UPS 2011 Holiday Schedule In the United States, UPS observes the following holidays: Memorial Day - May 30, 2011* Independence Day - July 4, 2011* Labor Day - September 5, 2011* Thanksgiving Day - November 24, 2011* Day after Thanksgiving - November 25, 2011** Christmas (observed) - December 26, 2011* New Year's Day (observed) - January 2, 2012* In addition, the following holidays are recognized, but not observed: Martin Luther King Jr. Day (MLK) - January 17, 2011 Chinese's New Year - February 3, 2011 Valentine's Day - February 14, 2011 President's Day - February 21, 2011 Daylight Savings Time begins - March 13, 2011 St. Patrick's Day - March 17, 2011 Passover - April 19, 2011 Earth Day - April 22, 2011 Easter - April 24, 2011 Cinco de Mayo - May 5, 2011 Mother's Day - May 8, 2011 Flag Day - June 14, 2011 Father's Day - June 19, 2011 Ramadan begins - August 1, 2011 UPS Founders' Day - August 28, 2011 Rosh Hashanah - September 29, 2011 Yom Kippur - October 8, 2011 Columbus Day - October 10, 2011 Halloween - October 31, 2011 Daylight Savings Time ends - November 6, 2011 Veteran's Day - November 11, 2011 Hanukkah - December 21, 2011 Christmas Eve - December 24, 2011 Kwanzaa - December 26, 2011 Download, View, and Print Adobe Reader If you have not already installed and configured the Adobe Reader or plug-in, select the Get Adobe icon for further instructions. Get Adobe Reader Adobe, Adobe Reader, and the Adobe logo are trademarks of Adobe Systems Incorporated. *UPS Holiday. UPS Express Critical available. **UPS Holiday. Delivery and pickup of air and international packages only. For up-to-the-minute information, go to ups.com. Subscribe to UPS Enter address Sign Up View Examples Site Feedback Contact UPS Browse Online UPS Call Customer Service Get Started Register Open a Shipping Account Change Your Delivery Solutions for: Healthcare Small Business High Tech More... Other UPS Sites: Select a website Home About UPS Site Guide Investors Careers Pressroom UPS Global UPS Mobile UPS Blog Service Terms and Conditions Website Terms of Use Privacy Policy Protect Against Fraud Copyright United Parcel Service of America, Inc. All rights reserved.

4 Holiday Service Schedule and Holiday Hours - FedEx Page 1 of 2 Locations English Ship Track Manage Learn FedEx Office Search fedex.com Holiday Shipping 2011 Holiday Shipping 2011 Holiday Schedule Last Days to Ship Money-Back Guarantee FAQs FedEx Office Holiday Ideas 2011 Year-End Holiday Service Schedule Normal Operating Hours Check the operating hours for your area at Find Locations. To confirm whether a service area is affected due to weather or other conditions, go to the News area on our home page or call GoFedEx Download our holiday schedule. The FedEx Office holiday schedule varies by location. Find the FedEx Office nearest you to get the most up-to-date information about holiday hours. Holiday Service Schedule Thanksgiving Receive holiday schedule updates on Twitter. Sign up now 11/24 Closed Closed Closed Closed 11/25 Open Open Open Open 11/26 Open Closed Open Closed Christmas 12/24 Open1 Closed Open Closed 12/25 Closed Closed Closed Closed 12/26 Closed Closed Closed Closed 12/27 Open Open Closed Open New Year's Eve and New Year's Day /31 Open1 Closed Open Closed 1/1 Closed Closed Closed Closed 1/2 Closed Closed Closed Closed 1/3 Open Open Closed Open 1On Dec. 24 and Dec. 31, FedEx Express will make deliveries only and will not offer on-call, regular or drop-box pickups. FedEx Express and FedEx Office counters will be open to accept packages during regular business hours. Packages tendered to FedEx Express or FedEx Office on Dec. 24 will be delivered on or after Dec. 28, depending on service selected, and packages tendered to FedEx Express or FedEx Office on Dec. 31 will be delivered on or after Jan. 4, 2012, depending on service selected. Thanksgiving 11/24 Closed Closed Open Closed 11/25 Closed Open Open Open 11/26 Closed Open Open Closed Christmas 12/24 Closed2 Open Open Closed 12/25 Closed Closed Open Closed 12/26 Closed Open Open Closed 12/27 Open Open Open Open New Year's Eve and New Year's Day 2012

5 Holiday Service Schedule and Holiday Hours - FedEx Page 2 of 2 12/31 Closed2 Open Open Closed 1/1 Closed Closed Open Closed 1/2 Closed Open Open Closed 1/3 Open Open Open Open 2On Dec. 23, FedEx Freight will be closed and only prearranged pickup and delivery shipments will be made. Freight shipments picked up on Dec. 22 and 23 will resume normally on Dec. 27 after FedEx Freight reopens from the Christmas holiday. For example, one-day shipments picked up on Dec. 22 or 23 will resume on Dec. 27 and deliver on Dec. 28. The information shown here reflects our current operating schedules planned for these holiday periods. These dates are subject to change, however. Any updates will be posted on this page, so please check back as the date of the holiday approaches. When scheduling a FedEx Freight shipment on or around a holiday, including holidays not listed above (e.g., Martin Luther King Jr. Day, Presidents Day, Mardi Gras, Good Friday, Veterans Day) contact your local freight service center at for the most up-to-date information. Search fedex.com Customer Focus New Customer Center Small Business Center Service Guide Customer My FedEx Rewards Company Information About FedEx Careers Investor Relations Featured Services FedEx SameDay FedEx Home Delivery Healthcare Solutions Online Retail Solutions Packaging Services Ancillary Clearance Services Other Resources Compatible Solutions Program Developer Resource Center FedEx Ship Manager Software FedEx Mobile Companies FedEx Express FedEx Ground FedEx Office FedEx Freight FedEx Custom Critical FedEx Trade Networks FedEx SupplyChain Follow FedEx United States - English FedEx Global Home Site Map fedex.com Terms of Use Security and Privacy

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