Business Process Software for the Transportation Industry

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1 by EBE Business Process Software for the Transportation Industry Leaders in the Business of Process Management Solutions

2 by EBE The Business Process Management Solution That Moves Your Company Forward In an industry where operating ratios are high and profit margins are thin, transportation companies are always looking for ways to lower costs. One of the most significant contributors to the high overhead is labor costs. The number of operational tasks it takes to manage the routine activities that occur throughout an organization such as CDL expirations, missing paperwork, late loads, HOS violations, billings and collections is immense. That s why EBE developed SHIPS--an enterprise business process management solution that automates laborintensive repetitive processes throughout every department. And, as your staff is freed up from handling routine tasks, they will be better positioned to focus on the exceptions that truly require personal attention. By automating and creating standardized processes, gains are made through Integrated systems trigger more value. No transaction stands alone. By integrating the SHIPS solution with your existing dispatch, accounting, mobile communications, and log scanning applications, data contained in these systems are able to trigger business process workflows. And, because EBE has partnered with many of the same industry leaders you use to support your present operations, you can be assured your current technology investment is protected. Whether it is processing a freight bill, identifying driver qualifications, managing late loads or handling driver applications, SHIPS can manage your total enterprise. With complete integration, SHIPS helps you Standardize procedures Reduce human errors Eliminate redundancy Eliminate lost documents Exceptions drive real time action. While other systems automate the routine operations, SHIPS takes business process management to the next level. Based on user defined rules, SHIPS will generate real time alerts when a transaction occurs outside the acceptable parameters. Productivity reports by individual, department or "non-standard transaction" will trigger an alert. For example, if a driver s CDL is about to expire, a series of workflows is generated and reports are sent to the manager. The driver will then be notified and until the CDL is renewed and posted in the system, the manager will be prevented from dispatching that driver. These real time alerts and exception workflows allow personnel to react to a situation before it becomes an issue. A picture is worth more than a thousand words. At least 30% of your overhead costs are attributed to handling paper. Coupled with the fact that 80% of your employees spend an average of 30 minutes per day trying to retrieve the information they need to carry out their jobs, it s no wonder many companies have turned to imaging systems to help reduce this burden. More often than not, in an effort for companies to go paperless, they invest in a system capable of imaging only. While these systems convert hard copies into a more workable format, they are missing two vital qualities that will maximize operational efficiencies; a Process Manager and AutoFlow technology. All of SHIPS modules utilize EBE s proven imaging software and workflow technology to do more than just store, retrieve and print documents. The scanned documents are bar coded and indexed while the fields of data are analyzed by a Process Manager. The Process Manager is the central nervous system of the application, determining what action needs to be taken, triggering tasks and alerting appropriate personnel. While a simple imaging solution will clearly save time and storage space, EBE s solution will streamline your operations and make your company more efficient and profitable. Improved employee productivity Improved cash flow Increased driver and customer satisfaction Reduced operating costs Improved regulatory compliance Higher driver retention The Process Manager saves time and keeps things moving accounting and dispatch systems to your At the core of the SHIPS solution is the complete the transaction. With the Process Process Manager, an intelligent database Manager guarding your data, your staff that compares data from reports, paper, will only need to manage the exceptionssaving you time, money and resources. business process rules. Consider how much time is spent reviewing reports and paper based transactions that are within normal limits. The Process Manager will determine if a transaction is within the defined thresholds and then execute the steps to Leaders in the Business of Process Management Solutions

3 End to End Integrated Workflow Solutions for Your Entire Operation From front office to back office and everything in between, EBE s 35 years of experience in the transportation industry Financials Accounts Receivable/Accounts Payable/Collections has led to the development of SHIPS automated business process applications for virtually every segment of the industry including: Truckload LTL Brokerage and Logistics Intermodal Bulk Flatbed Household Goods. SHIPS modules include: Financials AR / AP / Collections Recruiting & Driver Management Recruiting/Human Resources/Driver Performance/Safety & Compliance Vehicle Maintenance Less Than Truckload Logistics Management Matching POD s to invoices, billing, copying and faxing POD s to customers. These back office operations are among some of the most time consuming and labor intensive processes for companies to manage. Not having access to documents and information can position you to miss pay discounts, or pay a driver on a load you can t collect on. These are all potential bottlenecks and challenges that occur in the cycle. By automating your financial processes your company will Improve cash flow Reduce aged accounts Eliminate delays in billing Reduce human error Reduce paper and storage space Improve overall company efficiency SHIP s Financial modules include: Accounts Receivable Queue or rules based A/R workflow Rendition printing including fax & , remote and outsourcing Invoice print manager Automated data entry Immediate Document Exchange Freight bill manager Auto POD notification Driver identification and qualification Invoice audit print manager Collections Exceptions reports (with fleet communications) POD Internet look-up or tacing application image enabled Third Party scanning interfaces: Flying J/Pilot/Pegasus and TMI 210 EDI format Internet Data Entry Application (idea) Accounts Payable Queue or rules based vendor Accounts Payable workflow Queue or rules based driver settlement workflow Laser check printing (with rendered settlement statement) capabilities for deposit slip and settlement statement Internet settlement look-up

4 End to End Integrated Workflow Solutions for Your Entire Operation Recruiting & Driver Management Recruiting/Human Resources/Driver Performance/Safety & Compliance EBE has developed a suite of workflow solutions to manage driver information and related activities necessary to run your business. Within each application, your company has the flexibility to implement the modules that will provide you with the greatest benefit. Recruiting / Human Resources With the SHIPS Recruiting and HR integrated workflow solution, your recruiters can automate the recruiting functions and hire qualified drivers before your competition. And, once they are hired, the driver s complete history, preferences and activity log is integrated into your existing transportation management system- with no re-keying of data! All of the driver information captured at the front end can now be leveraged to manage and support your complete operations. By automating and integrating your Recruiting and HR processes you can Hire qualified drivers faster Increase recruiter productivity Track history and insure quality Save time and money Increase driver satisfaction SHIPS Recruiting & HR modules include: Internet driver recruiting application Recruiting workflow Four Phases: Qualification; Background verification Orientation; Post orientation Personnel file (non-driver) workflow Driver Performance / Saftey & Compliance Like all SHIPS applications, Driver Performance and Safety and Compliance modules completely integrate with your existing transportation information systems. By integrating with all of your applications containing driver data, SHIPS driver performance module is able to capture, monitor and automate all aspects of driver activity, safety records, compliance behavior, and motivators. Manual tasks such as performance reports, tracking driver documents and ensuring compliant behavior are now handled through automated workflows. SHIPS Driver Performance and Safety and Compliance processes will help your company Reduce driver turnover Improve regulatory compliance Increase driver and customer satisfaction Improve safety record Manage and identify "At Risk" driver procedures Provide driver recognition programs SHIPS Driver Performance and Safety and Compliance modules include: Driver contact Contract management and document renewal Internet settlement look up Driver compliance safety workflow Log and document audit workflow Interfaces to industry leading auditing services Violation letter management

5 Since Heartland Express partnered with EBE five years ago to deploy SHIPS throughout our enterprise, we have been more effective in driving down costs, improving productivity, and managing our growth. -- John Cosaert, Chief Financial Officer, Heartland Express Vehicle Maintenance Accidents happen, and when they do, proper documentation is crucial. Without it, audits or litigation may result in large fines, settlements or even the discontinuance of operations. SHIPS Vehicle Maintenance workflow allows the management of VIR, roadside inspections, warranties, permits and maintenance history to be streamlined. This process ensures that proper maintenance is performed and necessary documents are available on demand. And, because the SHIPS Vehicle Maintenance solution standardizes and documents all of these procedures, your company will be better positioned to lower its FMCSA rating and insurance premiums. By automating the repetitive tasks within the maintenance, licensing and permitting processes your company will experience Improvements in safety performance Enhanced driver satisfaction Improvements in regulatory compliance Advanced management reporting capabilities Reduced costs SHIPS Vehicle Maintenance modules include the following: Repair order generation Defect repair process Comprehensive reporting Document retrieval License & Permit processing Less Than Truckload The LTL segment of the industry is a fast paced, transaction heavy, multi-stop environment with specific operational needs to support these challenges. EBE has developed LTL specific workflows to help companies manage the information and processes required to be more efficient, achieve superior customer service, and increase profitability. SHIPS LTL modules include: Multi Indexer module: Streamlines the scanning and cross referencing of the manifest and individual pro numbers by indexing multiple pro numbers to a single manifest. Delivery Set Printing: Creates an outbound manifest and supporting delivery receipts. Automatically bar codes delivery receipts, sorts by bill code and adds documents such as bill of lading or packing slip to support the delivery receipt.

6 Since Heartland Express partnered with EBE five years ago to deploy SHIPS throughout our enterprise, we have been more effective in driving down costs, improving productivity, and managing our growth. -- John Cosaert, Chief Financial Officer, Heartland Express by EBE Logistics Management The key to competing successfully in the logistics industry is being able to make good business decisions and react quickly. SHIPS Logistics Management solution streamlines processes and manages the time sensitive data and documents necessary to operate profitably. Automating labor intensive tasks such as sending and receiving rate contracts, maintaining carrier files and managing carrier settlements and shipper receivables position logistics providers to operate more efficiently and stay competitive. The Carrier Settlement workflow allows you to review information from the dispatch system, view related documents and manage all tasks in the workflow queue list. With SHIPS Logistics Management solution your company can Save time and money Reduce paper and storage space Eliminate human error Improve company efficiency Track carrier performance SHIPS Logistics Management modules include: Contract management for brokers and 3PLs Carrier settlement workflow Shipper Accounts Receivable workflow Immediate Document Exchange between broker, 3PL, carriers and shippers FMCSE interface Systems Integration Partners To maximize value, protect your current technology investment and improve efficiency, EBE has partnered with many of the industry leading dispatch, mobile communications, accounting and log scanning suppliers including: CLI CMOV DataTrac Fountain Head GE GeoLogic Innovative ITI- (ProTread, Tread-1) JJ Keller MAS Microsoft Dynamics GP (Great Plains) MTI OTS PeopleNet Qualcomm Rapid Log RoadVision TMI TMW Systems (TMWSuite, TruckMate, TL 2000) USIS Varipro Systems

7 Real Companies with Real Results Don t take our word for it- see what our customers have to say... EBE Technologies People, Products and Focus Breed Success With more than 300 customers enterprise business process management and 35 years of experience, solution, SHIPS. To assure the continued EBE has emerged as a clear viability of our products, we continually market leader in enterprise business review, evaluate and implement the most process management solutions for the current software tools available in the transportation industry. We are dedicated industry. We provide the same efforts to to helping companies improve operational maintain relationships with more than 20 efficiencies, enhance customer satisfaction industry leading integration partners and increase profitability. Our top priority in dispatch, accounting, mobile is to listen and respond. We ve been communication, log compliance and other fortunate to achieve such success for transportation specific industries. And, one simple reason: exceeding because the SHIPS software is completely customer expectations! configurable, you can be assured of Our People are smart, friendly and getting a tailored solution that supports results driven. We employ more than 50 your specific operational goals. What's industry professionals headquartered in more, our customers tell us the compelling East Moline, Illinois. The longevity and ROI speaks for itself. loyalty of our team demonstrates our Our Business Focus assures your commitment to hiring and maintaining the company that we re here for the long haul. most talented and dedicated professionals Concentrating on value added solutions, in the industry. As our valued customer, and sound business practices has led to you can always count on consistent service EBE s consistent growth and profitability. and support. This allows us to fulfill our commitment to Our Products are built with an eye on reinvesting in our products, people and your business. Our extensive experience integration partners bringing you the best in imaging and workflow applications has solutions possible. led to the development of our current Increased Productivity Reduced Overhead Real Time Results Gains in Productivity & Improved Cash Flow Grow Without Adding Staff Compelling ROI Less Than Truckload Dohrn Transfer: Our business has doubled since we installed SHIPS. It has allowed us to free up employees for other tasks. Joe Dohrn, IS Director. Third Party Logistics Packard Logistics The transaction volume is up 100% and we are managing it with less people and greater control. Chris Checca, Infrastructure Eng. Household Goods National Van Lines With SHIPS, all areas of the company have information they need to process paperwork immediately. Mike Dombroski, Billing and Settlement Mgr. Bulk J.P. Donmoyer We use to struggle to have our weekly statements and invoices out the door by Tuesday afternoon. With SHIPS, we are finished early Monday afternoon. Dennis Houser, MIS Manager Truckload W.N. Morehouse Truck Line With SHIPS we achieved 20% growth in revenue and number of trucks without the addition of any new office staff. Curt Morehouse, Office Mgr. Flatbed Mercer Transportation SHIPS replaced an existing imaging application and we still had a nine month ROI. Job well done EBE! John Elliason, IS Mgr. Leaders in the Business of Process Management Solutions EBE Technologies 4430 Kennedy Drive East Moline, Illinois Fax: Improved Customer Service Intermodal Farruggio s Express The availability of real time information through SHIPS helps Farruggio s provide better customer service and improved satisfaction. We have also been able to grow without adding more staff. Jennifer Farruggio

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