How Not to Get Fired: Professional Etiquette

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5 How Not to Get Fired: Professional Etiquette

6 AGENDA WHAT IS PROFESSIONALISM? DRESS CODE COMMUNICATION SOCIAL MEDIA IN PERSON MEETINGS BOUNDARIES SICK/VACATION DAYS

7 ICE BREAKER When you think of professional etiquette, what comes to mind? Why is it important?

8 PROFESSIONALISM IS Credibility Responsibility CAN DO! Behavior Situational Competence

9 DRESS CODE

10 DRESS CODE Check with your supervisor to learn the dress code policy!

11 - EXAMPLE

12 ETIQUETTE DO DON T Professional address Clear subject line Include signature w/ contact information Leave the To: blank until you finish typing your message Spellcheck, grammar check, proofread Answer within 24-48hrs Use TXT language Use emoticons/ emojis Be careful with cc, bcc and reply all Don t write in all CAPS Vent your frustrations or emotions Don t send personal s

13 PHONE SKIT #1: ANWERING A CALL Ring Ring Ring! R: Hello? C: Is this XYZ Corporation? R: Yep. C: May I please speak with John/Jane Smith? R: Who is calling? C: This is Mark/Mary Collins with ABC Company. R: Sorry, he is not in, try calling back later. C= Caller R= Receiver C: Do you know when he/she will be in? Can I leave a message? R: Ok, I will put you on hold so I can get a pen. (5 minutes pass) R: What is your name again? Phone number? C: Mark/Mary Collins with ABC Company, he/she can reach me at R: Got it I ll let him know, bye.

14 PHONE SKIT#2: ANSWERING A CALL Ring Ring Ring! C= Caller R= Receiver R: Hello this is the XYZ Corporation, my name is Jay/Joy how can I help you? C: Hello Jay/Joy, may I speak with John/Jane Smith? This is Mark/Mary Collins. R: Hi Mark/Mary, let me see if he/she is in, may I put you on hold for a moment? C: Sure. R: Thank you, one moment please, (quick hold), Hi Mark/Mary, thank you for holding, he/she is unfortunately not available at the moment. Would you like to leave a message or be transferred to his/her voic ? C: Sure, I can leave a voic . R: Ok great, before I transfer you, is there anything else I can help you with? C: No that would be all. R: Ok Mark/Mary, please hold while I transfer your call and have a wonderful day.

15 PHONE SKIT: VOIC C= Caller R= Receiver R: Hello, you have reached Clint/Cynthia Bell at XYZ Corporation, I am unavailable to take your call, please leave me your name and number and a brief message and I will be sure to get back to you. Thank you. C: Hey what s up Clint/Cynthia this is Tom/Tammy. I want to talk to you about tomorrow so get back at me, thanks, bye. C: Hi Clint/Cynthia this is Tom/Tammy Madison from ABC Company. My number is (909) and I was calling to confirm our meeting time and location tomorrow. When you have a moment can you please return my call so we can finalize our plans for tomorrow. Again this is Tom/Tammy Madison with ABC Company and my number is (909) Thank you for your time and I look forward to your call.

16 HOW NOT TO LEAVE A VOIC

17 PHONE & VOIC ETIQUETTE DO Speak clearly, audibly and use the person s name throughout the call Have a clear idea/purpose for the call Greetings, and leave a message with your name, and number twice Cover one topic in one message Follow up via after call DON T Don t use slang/text words Take calls in a noisy environment Keep the person on hold for long periods of time Use your cell phone during work hours Leave long voice messages

18 SOCIAL MEDIA EXAMPLE

19 SOCIAL MEDIA EXAMPLE

20 SOCIAL MEDIA DO DON T Remain professional If you would not say it in person, do not say it on social networks Use proper grammar/words Maintain your accounts Keep track of your digital footprint Promote yourself by sharing articles, videos, blog posts and other content Use LinkedIn or another professional site when reaching out to employers. Share too much information (TMI) Post inappropriate comments or photos Neglect to proofread social media posts Forget that people may have a different sense of humor

21 MEETING

22 IN PERSON MEETINGS DO DON T Show up on time Prepare (what you ve been working on, known issues) Listen actively Contribute (ask questions, offer ideas, etc.) Have a learning attitude Follow up with any agenda items quickly Play with your cell phone/computer ( s, text, answer calls, etc.) Doodle Act like a know-it-all Keep yawning or fall asleep Have side conversations Be disruptive

23 BODY LANGUAGE DO DON T

24 BOUNDARIES DO Establish work relationships Be mindful of your role at work events and parties Clean up after yourself Check in with your supervisor when work is slow Be ethical DON T Bring personal matters Use social media for personal use Misuse work resources Expect an office maid Take food items that don t belong to you Assume doing homework on the job is ok

25 SICK & VACATION DAYS SICK Good idea to ask your supervisor what s/he prefers (e.g. s, voice messages, direct calls) Who else needs to know? Who takes care of your appointments? The notorious pattern of Monday/Friday sick days VACATION Need to plan ahead! Know your work cycle Follow your workplace procedures; put it on your work calendar Remind your supervisor a week in advance

26 WHERE CAN YOU FIND US? Drop-Ins M-Th: 10am-3pm F: 10am-12pm Appointments:

27 ANY QUESTIONS?