Particularly friendly, respectively informal. = Particularly formal: rather used in business letters or faxes.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Particularly friendly, respectively informal. = Particularly formal: rather used in business letters or faxes."

Transcription

1 How to write s Symbols: = normal, standard, is always possible. = Particularly friendly, respectively informal = Particularly formal: rather used in business letters or faxes. Salutation Dear Janet Hi Janet Dear All This is still normal, and nice. Use it. for a friend some people use this: it's a bit short, we think "Hello Janet" is not really English. British people sometimes use a comma: Dear Janet, Janet, Americans use a comma or a colon (:). So do anything you want. is nice, if you're writing to several people together. And one more possibility: nothing. No "Dear...", no name. Just start the message. It's not very friendly, though. Maybe do this for simple answers to simple questions. Thank you... Thanks for......the information...your comments...your work on the...project...the report Letters used to begin: Thank you for your letter of 12 June... This was a way of saying: "We have received your letter". You don't need to do this with s, but it's still nice to begin by thanking for something, if you can. But "Thanks for your " is a bit of a waste of time. You received some news from a friend... Nice to hear from you again. Good to hear from you. Don't say this if you met the person yesterday! We already know each other... We met at the... conference in March last year. We spoke when you visited us in... Say this only if you need a reminder (rappel). I have to introduce myself... I work in the... department at (company) I'm working on the... project. I'm responsible for... In English, say what you do, not what you are. (Not: "I am assistant technical manager...".) "responsible for" = "responsable de" How to write an (students) - 1 -

2 I have a question: Could you tell me... Could you let me know... Write a phrase like this at the beginning of your first question. Problem: this makes the grammar more difficult. If you write something before the question word (how, what, when, who etc.), you don't use a question word order after the question word. So: I'm writing to ask... Could you tell me when you will arrive... Not: "...when will you arrive" I'd like to know what the part costs. Not: "...what does the part cost" The grammar of questions in English is not easy. If you are not sure, here is an easy way to ask for information: Could you tell me: the length of the part... the price of... the time of the meeting your address in... etc. or "I'd like to know:", "I need to know:", "Could you let me know:" etc. I have to give you the following information: Just give the information! In an , don't say anything like "I have the following to report" or "Here is the information which you asked for". If you want, you can start with: FYI = "for your information". Don't write this if you are answering a question. If you have good or bad news: Good news I'm pleased to say that we... I'm happy to say that we... Good news! We have... In a formal communication, for example to clients, you could say: I am pleased to be able to inform you that we have... Bad news I'm afraid (that) the.. I'm sorry to say (that) the... Say "I'm afraid" before anything that the person whom you are writing to doesn't want to hear. If the news is very, very bad, here is a formal way of giving it: I am sorry to have to inform you that we are forced to terminate your employment. Please do what follows: For simple, routine things, just say: Please Please send your expense (coûts) sheets to Janet in the Munich office. But "please" is no good if you want more. The more you want, the longer the phrase (expression) you need: Could you... Could you send me a copy of the contract? How to write an (students) - 2 -

3 Could you possibly... Could you possibly check the figures again? Do you think you could... I wonder if you could... I would be grateful if you could... Do you think you could finish the report by Friday? I would like (I'd like)... Easy. "Could" is always O.K.: Could I... (I want to do something) Could you... Americans use "May I" more than "Could I": May I... Be careful! "J'aimerais" is not "I like", but "I'd like": If it's all right with you, I'd like to go... (Could you do something?) May I take a day off Friday? The answer is: Yes, no problem. That's fine. No problem. Sure, go ahead. Of course you can... If you're the boss: You have my authorisation to... The answer is: this is not possible. Don't write "no"! Just say the problem: The problem is, we... Unfortunately, at the moment... I'm afraid (that)... If it's not already clear that you are saying "no", you can add something like: So I'm afraid it's not possible...at the moment... So I have to say you can't..., I'm afraid. Complaints Maybe you want a fight with the person you are writing to. If not, start like this: I'm afraid (that)... Unfortunately... Then don't be too direct: sound a bit uncertain: There seems to be a problem with the... There may be a misunderstanding about... Suggest a solution if you can: How to write an (students) not: "I'm afraid, but..." Could you recheck the figures? Could you send us a replacement by courier? Can we agree on a target of a 20% improvement by the end of the month?

4 If you send a copy of the to the person's boss, it's polite to say so: I'm sending a copy of this message to... for information. Apology (excuse) Vocabulary first: Now the rules: 1. Apologise immediately I'm sorry that we... S'excuser: to apologise (GB) or to apologize (USA) excuse: an apology Be careful: apologise: s'excuser; apologies: excuses 1. Apologise immediately 2. Give a reason (lie, if it helps) 3. Suggest action 4. Apologise again. Sorry about the... I must apologise for... Please accept our apologies for Give a reason This was unavoidably due to... There was a hold-up in our... department "hold-up" = retard Our suppliers let us down 3. Suggest action I'm sending you the new figures 4. Apologise again Sorry again I'm sorry about all the trouble you've had. Isn't that nice? You can reach me... You can reach me... or "You can get in touch with me..."... on my mobile on on my pager... by calling my secretary on at home on... You can fax me on... It may be better to phone. I'm in the office from... to... This is not a "natel". It's a "mobile phone" or "my mobile". Some people (in America) also say "cell phone" or "cellular phone". End of the It's OK to end an with: (Nothing, just your name) If you have a good reason, you can end with one of these phrases. They are all common in letters and faxes: Please don't hesitate to contact me if you need any more information. How to write an (students) - 4 -

5 I hope this information will be helpful. Looking forward to hearing from you. Grammar: you must use "...forward to -ing", not "forward to hear" etc. Like this: Finally, either nothing or: Thanks See you Best regards Best wishes Bye Looking forward to meeting you. Looking forward to seeing you next week. Looking forward to talking to you at the conference. (more common in Britain) Love, for close personal friends, not just lovers! Signature It's usual in English-speaking countries to sign s with just your first name. This doesn't mean "I want to be your friend". It just means "We are working together". If you need to give details of your job title, department, etc., put them after your name. Thanks for your help. Janet Ms. Janet Smith Motivation Manager Dept JFDI Easy, huh? How to write an (students) - 5 -

Without looking below, listen to your teacher and hold up the Formal or Informal card depending on what you hear.

Without looking below, listen to your teacher and hold up the Formal or Informal card depending on what you hear. Email formality review Without looking below, listen to your teacher and hold up the Formal or Informal card depending on what you hear. Label the sections below with F for Formal or I for Informal. I

More information

Email Templates for Customer Service Backoffice

Email Templates for Customer Service Backoffice Email Templates for Customer Service Backoffice Here are the email templates that accompany Mynders Glover s slide presentation from the Kettner Group Live Event. Slide 8: Responding to a Negative review:

More information

Technical problems. Taking notes. Mentioning documents. Answering questions. Problems with the questions. Asking questions.

Technical problems. Taking notes. Mentioning documents. Answering questions. Problems with the questions. Asking questions. Tips and language for telephone interviews What tips could you give someone about each stage of telephone interviews written below? Starting the telephone call Technical problems Taking notes Mentioning

More information

Business Emails Tips and Useful Phrases

Business Emails Tips and Useful Phrases Business Emails Tips and Useful Phrases Cross off any tips below which are usually bad ideas. Starting business emails Opening greeting 1. You should usually write Dear Mr/ Ms + full name if you know the

More information

Business English: Introduction to Meetings

Business English: Introduction to Meetings http://esl.about.com/od/businessspeakingskills Business English: Introduction to Meetings One of the most common requirements of business English is holding meetings in English. The following sections

More information

Basic business. telephone etiquette. Using good telephone etiquette. Unit. A. Be polite. B. Respect other people's time

Basic business. telephone etiquette. Using good telephone etiquette. Unit. A. Be polite. B. Respect other people's time Unit 01 Using good telephone etiquette A. Be polite Basic business telephone etiquette Key words and phrases a bad time a good time check in on free interrupt on hold voice mail voice mail messages Use

More information

SOHBET BAŞLATMA KALIPLARI

SOHBET BAŞLATMA KALIPLARI SOHBET BAŞLATMA KALIPLARI Warm, isn't it? Hot, isn't it? Hello! Windy, isn't it? Terrible day, isn't it? Starting to rain, isn't it? Sorry, but... Nice weather, isn't it? Lovely day, isn't it? Freezing,

More information

Table of Contents. 2 Business Email: Functional Language Reference Sheets

Table of Contents. 2 Business Email: Functional Language Reference Sheets 2 Business Email: Functional Language Reference Sheets Table of Contents Opening and Referencing...3 Making Enquiries... 5 Informing and Notifying...7 Replies to Requests...8 Clarifying and Confirming...10

More information

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness Telephone Telephone: connecting

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness Telephone Telephone: connecting http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness /upravila Viera Rybárová/ Telephone Telephone: connecting Imagine you are calling a company and want to speak to someone who works

More information

Common Emailing Phrases

Common Emailing Phrases Common Emailing Phrases Pick phrases from below and try to imagine an email to someone in your context using that phrase or those phrases, using your own ideas where there is. Use several phrases in the

More information

Dealing with problems and complaints

Dealing with problems and complaints 47 6 Dealing with problems and complaints STARTER Look at this list of things that customers complain about. Which three things annoy you the most as a customer? Compare your answers with a partner. a

More information

!DEPARTAMENTO DE CIÊNCIAS DA SAÚDE Medicina Dentária

!DEPARTAMENTO DE CIÊNCIAS DA SAÚDE Medicina Dentária !DEPARTAMENTO DE CIÊNCIAS DA SAÚDE Medicina Dentária UBA IV ENGLISH Worksheet: Writing Emails in English Exercise 1: Match the informal phrases (1-15) to the more formal/neutral equivalents (a-o). 1. What

More information

He starts off with a simple greeting: Hello he then apologies for coming up to her while she is speaking to someone else.

He starts off with a simple greeting: Hello he then apologies for coming up to her while she is speaking to someone else. BBC Learning English How to Introduce people (formal) Hello, this is How to from with me, Jackie Dalton. In this programme, we ll look at what to say when you meet someone for the first time in formal

More information

A: I thought you hated business. What changed your mind? A: MBA's are a dime a dozen these days. Are you sure that is the best route to take?

A: I thought you hated business. What changed your mind? A: MBA's are a dime a dozen these days. Are you sure that is the best route to take? Dialog: LESSON 120 - MBA A: What are you doing tomorrow? B: I'm starting my MBA. A: I thought you hated business. What changed your mind? B: I do hate it, but I need to start making more money. A: MBA's

More information

Writing SET PHRASES FOR WRITING LETTERS. Opening by thanking

Writing SET PHRASES FOR WRITING LETTERS. Opening by thanking Writing SET PHRASES FOR WRITING LETTERS Opening by thanking Thank you for your letter of 22 January in which you We have received your letter of telling us that Thank you for your letter of informing us

More information

Q: how do I choose a good university or college which offer English courses? A: Hi Jason. What are your goals?

Q: how do I choose a good university or college which offer English courses? A: Hi Jason. What are your goals? Thursday, January 20, 8-9am (EST) English Language Programs in the U.S. Guest Speaker: The Importance of CEA Accreditation Rachel Herman, Director, English Language Center University of Central Missouri

More information

Meeting People and Meeting People Again

Meeting People and Meeting People Again Meeting People and Meeting People Again Stand up and go around roleplaying meeting people in the room, imagining it is the first time you have met (even you have had previous contact by email etc.) Do

More information

Call Scenarios. Tell them how you'll help them turn their transformation into cash.

Call Scenarios. Tell them how you'll help them turn their transformation into cash. Call Scenarios 1st Call Goals Introduce yourself and remind them they provided their phone number when they ordered their product. Identify yourself as a Team Beachbody Coach Explain that this is about

More information

Antwoorden Gesprekken voeren A1 > A2 t/m Taaltaak 'baliegesprek Clearlake Hotel London'

Antwoorden Gesprekken voeren A1 > A2 t/m Taaltaak 'baliegesprek Clearlake Hotel London' Antwoorden Gesprekken voeren A1 > A2 t/m Taaltaak 'baliegesprek Clearlake Hotel London' Les 1 - Opdracht 4 Voorbeelduitwerking: How do you do? I'm (your name). I'm (your partner's name), nice to meet you.

More information

1) "IS THERE A PREFERRED FORMAT TO USE FOR MESSAGES POSTED TO THE LIST (that is, to VICTORIA@indiana.edu)?"

1) IS THERE A PREFERRED FORMAT TO USE FOR MESSAGES POSTED TO THE LIST (that is, to VICTORIA@indiana.edu)? Welcome to VICTORIA, the online discussion forum for Victorian Studies. VICTORIA is a community devoted to the sharing of scholarly information and ideas about all aspects of 19th-century British culture

More information

Writing a Formal Email

Writing a Formal Email Writing a Formal Email In the information age, email has become the dominant form of communication. Being able to write a polished, professional email is now a critical skill both in college and the workplace.

More information

BBC LEARNING ENGLISH 6 Minute English Young and in business

BBC LEARNING ENGLISH 6 Minute English Young and in business BBC LEARNING ENGLISH 6 Minute English Young and in business NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm And I'm. So, did you have a part time job while you were

More information

BBC Learning English Talk about English Business Language To Go Part 6 - Telephone language 1

BBC Learning English Talk about English Business Language To Go Part 6 - Telephone language 1 BBC Learning English Business Language To Go Part 6 - Telephone language 1 This programme was first broadcast in 2001 This is not an accurate word-for-word transcript of the programme You want shortcuts

More information

Okay, good. He's gonna release the computers for you and allow you to log into NSLDS.

Okay, good. He's gonna release the computers for you and allow you to log into NSLDS. Welcome to the NSLDS hands-on session. My name is Larry Parker. I'm from the Department of Education NSLDS. Today, I have with me a whole host of folks, so we're gonna make sure that if you have any questions

More information

BBC LEARNING ENGLISH 6 Minute English Is student life all good?

BBC LEARNING ENGLISH 6 Minute English Is student life all good? BBC LEARNING ENGLISH 6 Minute English Is student life all good? NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm and I'm. Hello. Hello,. You went to university, didn't

More information

DAN'S VAN: AN ACCIDENT STORY PART TWO

DAN'S VAN: AN ACCIDENT STORY PART TWO 'S VAN: AN ACCIDENT STORY PART TWO CHARACTERS: Dan Davis, a 28-yr-old independent construction contractor Tanya, Dan's wife, an assistant manager at Kmart Female recorded voice at Nationwide Richard, a

More information

Game 1: Key Words in Business Writing- Word Formation Card Game

Game 1: Key Words in Business Writing- Word Formation Card Game Key Words in Business Writing- Word Formation Games Game 1: Key Words in Business Writing- Word Formation Card Game Take one of the cards and try to make example sentences with as many different words

More information

Common Salutations and Openings

Common Salutations and Openings 8 Common Salutations and Openings Salutations Salutations or greetings can be formal or informal, depending on the situation or the relationship. And of course e-mail doesn t always follow the rules of

More information

3.2Lleaving and taking messages

3.2Lleaving and taking messages 3.2Lleaving and taking messages Leaving messages 1. Listen to five voicemails for Vanessa at Business Circle Conferencing. Decide what the speaker's purpose is in each call A to ask for permission B to

More information

BBC LEARNING ENGLISH 6 Minute English Do we read to show off?

BBC LEARNING ENGLISH 6 Minute English Do we read to show off? BBC LEARNING ENGLISH 6 Minute English Do we read to show off? This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm and I'm. Sorry, wait a minute. I'm just finishing this book.

More information

Tenses and verb forms above will be accepted as different even when their form is the same, e.g. imperatives and infinitive with to.

Tenses and verb forms above will be accepted as different even when their form is the same, e.g. imperatives and infinitive with to. Game 1: Key words in business writing Tense review card game Take one of the cards and try to make example sentences with as many different tenses and verb forms as you can. You will get one point for

More information

WRITING AN INFORMAL E-MAIL or LETTER. Read the following e-mail and letter:

WRITING AN INFORMAL E-MAIL or LETTER. Read the following e-mail and letter: Read the following e-mail and letter: From: María ( maria@terra.es ) To: Alice (alice@hotmail.com ) CC: Subject: My family Hi Alice, How are you? I hope you re well. Thanks for your last e-mail. This time

More information

Counselor Chat Tuesday, January 10,2012

Counselor Chat Tuesday, January 10,2012 Chat Tuesday, January 10,2012 Vinnie_ASI Today's chat topic: Using LinkedIn to Get Sales Leads 01:15 Is anywhere here? 01:59 Is anyone here? Hi and welcome to today's chat. The topic: Using LinkedIn to

More information

CLASSROOM ENGLISH PHRASES

CLASSROOM ENGLISH PHRASES 1. Good morning CLASSROOM ENGLISH PHRASES 2. How are you? Good morning, everybody. Good afternoon, everybody. Hello, everyone. Hello there, James. 3. Introductions My name is Mr/Mrs/Ms Kim. I'm your new

More information

Directions. 4. Match: Students listen to different items regarding a city and drag the sound icons under the matching pictures.

Directions. 4. Match: Students listen to different items regarding a city and drag the sound icons under the matching pictures. Directions Level: 1º/ 2º E.S.O. Grammar: Revision of present simple. There is /there are. Prepositions with means of transport. Functions: Describing places. Asking for and giving directions. Asking for

More information

Jgst. 7/8 How to make a nice and lively interview (1)

Jgst. 7/8 How to make a nice and lively interview (1) Jgst. 7/8 How to make a nice and lively interview (1) An interview is often part of a survey you want to do, e. g. on what people (your interviewees) do in their free time, what your classmates think about

More information

Informational Interviewing & Networking Guide. Skidmore College Career Development Center

Informational Interviewing & Networking Guide. Skidmore College Career Development Center Informational Interviewing & Networking Guide Skidmore College Career Development Center What is an informational interview? Skillfully used, Informational Interviewing, affectionately referred to as Info

More information

National Council for Occupational Safety and Health Leading the Fight for Safe and Healthy Workplaces! www.coshnetwork.org

National Council for Occupational Safety and Health Leading the Fight for Safe and Healthy Workplaces! www.coshnetwork.org National Council for Occupational Safety and Health Leading the Fight for Safe and Healthy Workplaces! www.coshnetwork.org Workplace Safety Dialogues for use in English as a Second Language classes Dialogue

More information

From Cordially Yours to What s Up: Investigating Formal and Informal Letters

From Cordially Yours to What s Up: Investigating Formal and Informal Letters From Cordially Yours to What s Up: Investigating Formal and Informal Letters Brad Ure The main goal of this article is to investigate differences and similarities between two genres of letters, formal

More information

YOU WILL NOT BE EFFECTIVE READING THIS.

YOU WILL NOT BE EFFECTIVE READING THIS. This is the most effective and powerful script for securing appointment with FSBO's you will ever put to use. This scrip will increase your appointment closing ratio by 50-60%. The thing to keep in mind

More information

1 Your Telephone Image

1 Your Telephone Image Page 1 1 Your Telephone Image Communicating effectively on the telephone is a unique skill, and when mastered, it can make you very successful. Learning to communicate professionally and effectively on

More information

I look forward to doing business with you and hope we get the chance to meet soon

I look forward to doing business with you and hope we get the chance to meet soon Emailing 1: Worksheet 1 - Reading Tasks Dear Mr Smith, I would like to introduce myself. My name is Saarland and I am the new South Western sales manager for Chou Cream English Schools. The previous sales

More information

DavinaP: Joy what is your particular interest in C3? just so I can direct the topic

DavinaP: Joy what is your particular interest in C3? just so I can direct the topic Title of Session: Cyber 3 - Cyberethics, Cybersafety and Cybersecurity Moderator: Davina Pruitt-Mentle Title of File: 20080107cyber3 Date: January 7, 2008 Room: Cyber 3 Group DavinaP: Is this your first

More information

Text of Email Templates

Text of Email Templates Text of Email Templates After Sale Follow-up Congratulations on the sale of your property! While I'm sure you have many memories there, it's time to open a new chapter in your life. I want you to know

More information

EXTRA in English Episode 7: The Twin Script

EXTRA in English Episode 7: The Twin Script EXTRA in English Episode 7: The Twin Script COMMENTARY [voice over] This is the story of Bridget and Annie who share a flat in London and the boys next door, Nick and his friend Hector from Argentina.

More information

Writing Routine and Non-Routine Requests in Business By Assoc. Prof. Sripathum Noom-ura Language Institute, Thammasat University

Writing Routine and Non-Routine Requests in Business By Assoc. Prof. Sripathum Noom-ura Language Institute, Thammasat University Writing Routine and Non-Routine Requests in Business By Assoc. Prof. Sripathum Noom-ura Language Institute, Thammasat University Aim: To train students to write a formal business letter Level: Intermediate/advanced

More information

Orientation to Quality Customer Service

Orientation to Quality Customer Service Orientation to Quality Customer Service This orientation contains crucial information for all new student employees at DePaul University. The orientation is designed to acquaint you with the everyday practices

More information

BBC LEARNING ENGLISH 6 Minute Grammar Question forms

BBC LEARNING ENGLISH 6 Minute Grammar Question forms BBC LEARNING ENGLISH 6 Minute Grammar Question forms NB: This is not a word-for-word transcript Hello. Welcome to 6 Minute Grammar with me,. And me,. Hello. Today s programme is all about questions. Yes:

More information

Telephone Etiquette: Thirty-Six Tips. Before you answer be prepared (this includes knowing how to use the phone/system features):

Telephone Etiquette: Thirty-Six Tips. Before you answer be prepared (this includes knowing how to use the phone/system features): Workforce Investment Act Pathways To Our Future Program Employment Unit Telephone Skills Telephone Etiquette: Thirty-Six Tips Before you answer be prepared (this includes knowing how to use the phone/system

More information

BBC LEARNING ENGLISH 6 Minute English Who would you imitate?

BBC LEARNING ENGLISH 6 Minute English Who would you imitate? BBC LEARNING ENGLISH 6 Minute English Who would you imitate? NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm And I'm. Can you do any impersonations,? How about this

More information

Prospecting Scripts. 2 keys to success in Real Estate

Prospecting Scripts. 2 keys to success in Real Estate Prospecting Scripts 2 keys to success in Real Estate 1. TALK TO PEOPLE 2. ASK THE RIGHT QUESTIONS 1. Door-knocking or cold calling properties around a new listing (inviting them to a property preview)

More information

Materialien zu unseren Lehrwerken

Materialien zu unseren Lehrwerken EXIT TEST Please use the answer sheet provided. Listening Language 1 [SB B1, Track 43] Listen to the meeting about the trade fair. Are the sentences true or false? 1. The reason for the meeting is to prepare

More information

Chat Room Name Username Message

Chat Room Name Username Message Chat Room Name Username Message : Hi my name is Melissa Mercieca and I have a few questions about the program 1/25/2012 11:08 (advisorheather): Sure what questions do you have? 1/25/2012 11:08 : I am applying

More information

5 I m very sorry about that.

5 I m very sorry about that. 34 5 I m very sorry about that. Picking up What are your attitudes to complaints? Make a cross on the scale to represent how much you agree (5 = I agree 100%) or disagree (0 = I disagree 100%). 1 2 3 4

More information

Vocabulary Match the phrasal verbs in column A with their definitions in column B.

Vocabulary Match the phrasal verbs in column A with their definitions in column B. LESSSON D1 Starting and Ending a Conversation I. WARM-UP Vocabulary Match the phrasal verbs in column A with their definitions in column B. 1. 2. 3. 4. 5. A get through get back put through hold on hang

More information

If I don t receive your feedback by 5:00pm next Wednesday, I will deem that yu are OK with the content of the attached document.

If I don t receive your feedback by 5:00pm next Wednesday, I will deem that yu are OK with the content of the attached document. Email Tune-up 02: Asking for comments Original Email Subject: Please review this document Dear Emily, I should be glad if you review the attached document. Please can you let me know if you have any inputs,

More information

FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.

FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite. KEY PHRASES FOR LEADING CONFCALLS A book from the series Effective Communication by T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.com BP 124 300 avenue du Col de l Ange

More information

Business Letter Writing: Inquiries - Asking for Information

Business Letter Writing: Inquiries - Asking for Information Business Letter Writing: Inquiries - Asking for Information We write an enquiry when we want to ask for more information concerning a product, service or other information about a product or service that

More information

IELTS General Training Writing Task 1 teacher s notes

IELTS General Training Writing Task 1 teacher s notes IELTS General Training Writing Task 1 teacher s notes Description An activity that introduces task 1 through analysing formality of language and standard letter layout and then gives practice in writing

More information

Look at the fax and the other information below, on which you have already made some. offer 10% booking. SUBJECT: Renting Office Space

Look at the fax and the other information below, on which you have already made some. offer 10% booking. SUBJECT: Renting Office Space WRITING SAMPLE PAPER PART TWO You work for BusinessSpace plc, a company which rents fully serviced offices to other businesses. You have just received the fax below. Look at the fax and the other information

More information

STRAIGHTFORWARD BEGINNER PLACEMENT TEST

STRAIGHTFORWARD BEGINNER PLACEMENT TEST STRAIGHTFORWARD BEGINNER PLACEMENT TEST The Straightforward Beginner Placement Test has been designed to help you decide whether the Straightforward Beginner course would be suitable for your students

More information

Town Of Concord. APP #45 Telephone Procedures, Policies & Guidelines. The Caller's Bill of Rights

Town Of Concord. APP #45 Telephone Procedures, Policies & Guidelines. The Caller's Bill of Rights Town Of Concord APP #45 Telephone Procedures, Policies & Guidelines The Caller's Bill of Rights It is the philosophy of the Town of Concord that every caller is entitled to: 1. a prompt response to his

More information

TALKING ABOUT YOUR JOB. When talking about your job it might help to take into account some of the answers you could be asked.

TALKING ABOUT YOUR JOB. When talking about your job it might help to take into account some of the answers you could be asked. TALKING ABOUT YOUR JOB When talking about your job it might help to take into account some of the answers you could be asked. For example: 1. What do you work as? I work as. at/in. 2. What do your responsibilities

More information

>> My name is Danielle Anguiano and I am a tutor of the Writing Center which is just outside these doors within the Student Learning Center.

>> My name is Danielle Anguiano and I am a tutor of the Writing Center which is just outside these doors within the Student Learning Center. >> My name is Danielle Anguiano and I am a tutor of the Writing Center which is just outside these doors within the Student Learning Center. Have any of you been to the Writing Center before? A couple

More information

BBC LEARNING ENGLISH 6 Minute English Have you got too much stuff?

BBC LEARNING ENGLISH 6 Minute English Have you got too much stuff? BBC LEARNING ENGLISH 6 Minute English Have you got too much stuff? NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm And I'm. Now,, what did you get up to at the weekend?

More information

B: He's getting a divorce and says he won't be able to pay for it after he pays alimony and child support.

B: He's getting a divorce and says he won't be able to pay for it after he pays alimony and child support. Dialog: VIP LESSON 001 - Alimony A: Why is Kevin selling his house? B: He's getting a divorce and says he won't be able to pay for it after he pays alimony and child support. A: Why is he getting a divorce?

More information

Tray Thompson: Welcome everyone. We now have our. webinar, our second webinar, which is Banking 101. I

Tray Thompson: Welcome everyone. We now have our. webinar, our second webinar, which is Banking 101. I 0 Banking 0 Tray Thompson: Welcome everyone. We now have our webinar, our second webinar, which is Banking 0. I have myself, Tray Thompson, here. I work for the Financial Aid Office and I also have Mario.

More information

[10:54:37 pm]: [10:54:41 pm]: [10:54:45 pm]: [10:55:03 pm]: [10:55:06 pm]: [10:56:02 pm]: [10:56:24 pm]: [10:56:46 pm]: [10:57:02 pm]:

[10:54:37 pm]: [10:54:41 pm]: [10:54:45 pm]: [10:55:03 pm]: [10:55:06 pm]: [10:56:02 pm]: [10:56:24 pm]: [10:56:46 pm]: [10:57:02 pm]: 1 [10:54:37 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help. [10:54:41 pm]: Please be patient while we're helping other people.

More information

NATIONAL COSH National Council for Occupational Safety and Health 301 Fayetteville St. #2814 Raleigh NC 27601 (919) 428-6915 coshnatl@gmail.

NATIONAL COSH National Council for Occupational Safety and Health 301 Fayetteville St. #2814 Raleigh NC 27601 (919) 428-6915 coshnatl@gmail. Workplace Safety Dialogues for use in English as a Second Language classes NATIONAL COSH National Council for Occupational Safety and Health 301 Fayetteville St. #2814 Raleigh NC 27601 (919) 428-6915 coshnatl@gmail.com

More information

12. Making complaints Below there are two sections for each category above. Match them to the headings.

12. Making complaints Below there are two sections for each category above. Match them to the headings. Functional language for BULATS Writing Brainstorm at least two phrases for each of the typical BULATS Writing functions below. 1. Asking for permission 2. Giving instructions 3. Predicting and describing

More information

How Not to Get Fired: Professional Etiquette

How Not to Get Fired: Professional Etiquette How Not to Get Fired: Professional Etiquette AGENDA WHAT IS PROFESSIONALISM? DRESS CODE COMMUNICATION SOCIAL MEDIA IN PERSON MEETINGS BOUNDARIES SICK/VACATION DAYS ICE BREAKER When you think of professional

More information

Complete a Relationships Presentation

Complete a Relationships Presentation Complete a Relationships Presentation Speech Tips 1. I am so scared of giving my speech. How do I get over my nervousness? Nervousness is natural. Think of it as a friend rather than an enemy. You need

More information

BBC LEARNING ENGLISH 6 Minute English How do you like your tea?

BBC LEARNING ENGLISH 6 Minute English How do you like your tea? BBC LEARNING ENGLISH 6 Minute English How do you like your tea? NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm And I'm Um. What's this? It's a cup of tea,. Would

More information

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9 Deneside Medical Centre (A83075) Patient Satisfaction Survey 250 Surveys given out/posted but only 178 returned 1. How helpful do you find the receptionists at the Surgery? Very helpful 172 Fairly helpful

More information

Courtesy of: Albert S. Veltri, Broker of Record (732) 600-9904 Cell

Courtesy of: Albert S. Veltri, Broker of Record (732) 600-9904 Cell 30 Days to Quick Success As a Rookie Agent Courtesy of: Veltri & Associates, Realtors combines both traditional and Internet sales capabilities including residential sales and rentals, commercial, adult

More information

BBC LEARNING ENGLISH 6 Minute English Asking the right questions

BBC LEARNING ENGLISH 6 Minute English Asking the right questions BBC LEARNING ENGLISH 6 Minute English Asking the right questions NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm and I'm. Now, I'm a big fan of chat shows, as you

More information

731-04-joel_maloff-phone.com-cloud_based_phone_service Page 1 of 5

731-04-joel_maloff-phone.com-cloud_based_phone_service Page 1 of 5 731-04-joel_maloff-phone.com-cloud_based_phone_service Page 1 of 5 Ranked the #1 radio show in the Boston Market in its time-slot, and with more than 5,500,000 Podcast downloads, Tech Talk With Craig Peterson

More information

A: We really embarrassed ourselves last night at that business function.

A: We really embarrassed ourselves last night at that business function. Dialog: VIP LESSON 049 - Future of Business A: We really embarrassed ourselves last night at that business function. B: What are you talking about? A: We didn't even have business cards to hand out. We

More information

Learning by Ear Literacy A GIRL FINISHING SCHOOL Episode 03: Elinam's Letter Author: Frédéric GAKPARA Editor: Yann Durand Translator: Anne Thomas

Learning by Ear Literacy A GIRL FINISHING SCHOOL Episode 03: Elinam's Letter Author: Frédéric GAKPARA Editor: Yann Durand Translator: Anne Thomas Learning by Ear Literacy A GIRL FINISHING SCHOOL Episode 03: Elinam's Letter Author: Frédéric GAKPARA Editor: Yann Durand Translator: Anne Thomas Characters: Latifa (15 years old, Papa Wali and Mamoua

More information

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried

More information

Ad Sales Scripts. Would you be willing to meet with me in person to discuss this great opportunity?

Ad Sales Scripts. Would you be willing to meet with me in person to discuss this great opportunity? Successful Cold Call to Business Hi, this is Steve at Waterway Car Wash. Good afternoon, Steve. My name is (first and last name) and I am calling on behalf of (name of yearbook), the yearbook publication

More information

BBC LEARNING ENGLISH 6 Minute Grammar So, such, enough, too

BBC LEARNING ENGLISH 6 Minute Grammar So, such, enough, too BBC LEARNING ENGLISH 6 Minute Grammar So, such, enough, too NB This is not a word-for-word transcript Hello and welcome to 6 Minute Grammar with me,. Sorry I'm so late,. Oh OK. There was such a long queue

More information

Title of Session: Teacher Tools That Integrate Tech: Publishing on the Web Moderator: Kimberly Lightle Title of File: 20080805msp Date: August 5, 2008

Title of Session: Teacher Tools That Integrate Tech: Publishing on the Web Moderator: Kimberly Lightle Title of File: 20080805msp Date: August 5, 2008 Title of Session: Teacher Tools That Integrate Tech: Publishing on the Web Moderator: Kimberly Lightle Title of File: 20080805msp Date: August 5, 2008 Room: Middle School Portal KimberlySL: Hi all - while

More information

Module 6.3 Client Catcher The Sequence (Already Buying Leads)

Module 6.3 Client Catcher The Sequence (Already Buying Leads) Module 6.3 Client Catcher The Sequence (Already Buying Leads) Welcome to Module 6.3 of the Client Catcher entitled The Sequence. I recently pulled over 300 of the local lead generation explosion members

More information

Read the s and find words or phrases which mean...

Read the  s and find words or phrases which mean... A A BUSINESS SITUATIONS Business emails Lesson code: KFQ3-HXXB-3JKS PRE-INTERMEDIATE 1 Key words Read the emails and find words or phrases which mean... 1. a company that supplies goods to other companies

More information

Thank you for your asking for information about our summer courses.

Thank you for your  asking for information about our summer courses. Mistakes with email paragraphing Which of the emails below has correct paragraphing? (There is more than one which is correct, and more than one with wrong paragraphing, including problems with opening

More information

Chapter 14: Noun Clauses

Chapter 14: Noun Clauses Chapter 14: Noun Clauses TRUE/FALSE The two sentences have the same meaning. Mark T or F. 1. I wonder if she's going to give us another chance. Whether or not she's going to give us another chance isn't

More information

To All BIS Digital, Inc. Associates:

To All BIS Digital, Inc. Associates: To All BIS Digital, Inc. Associates: It is with deep sorrow that I have to announce the passing of Bob Wolfe. After fighting cancer for the last several months he had called me last Friday from the hospital

More information

Presentation Phrasebook. Version 1.1

Presentation Phrasebook. Version 1.1 Presentation Phrasebook Version 1.1 Academic English material from English for University. Com Giving a presentation This phrasebook presents useful phrases to help you perform the functions listed below:

More information

DEPARTMENT OF JUSTICE. Remarks of ATTORNEY GENERAL JANET RENO. Lawyers for Children: Tribute to John Edward Smith. Friday, February 18, 2000

DEPARTMENT OF JUSTICE. Remarks of ATTORNEY GENERAL JANET RENO. Lawyers for Children: Tribute to John Edward Smith. Friday, February 18, 2000 DEPARTMENT OF JUSTICE Remarks of ATTORNEY GENERAL JANET RENO Lawyers for Children: Tribute to John Edward Smith Friday, February 18, 2000 Intercontinental Hotel Miami, Florida P R O C E E D I N G S ATTORNEY

More information

IC2 Class: Conference Calls / Video Conference Calls - 2016

IC2 Class: Conference Calls / Video Conference Calls - 2016 IC2 Class: Conference Calls / Video Conference Calls - 2016 Technology today is wonderful. That doesn t mean, however, that conferencing calling in a foreign language is easy. In fact, the experience can

More information

Explanations Comparative with adjectives bad, further further. elder Superlatives Comparatives of adverbs

Explanations Comparative with adjectives bad, further further. elder Superlatives Comparatives of adverbs Explanations Comparative Comparatives with -er adjectives One-syllable adjectives, and two-syllable adjectives ending in -y, generally add -er to make the comparative form (with y changing to i). Adjectives

More information

Successful Telephone Techniques

Successful Telephone Techniques Smart calls. Smart selling. Successful Telephone Techniques Scripts to make telephone marketing easy and effective > Cold Calling Basics & Checklist > 6 Steps to a Great Script > 7 tips for Successful

More information

Teacher's notes. Embedded question drill (indirect questions)

Teacher's notes. Embedded question drill (indirect questions) Teacher's notes Embedded question drill (indirect questions) In this activtiy, groups of learners work together doing transformation drills (changing direct questions into embedded ones). The motivational

More information

LIVE LIFE LEAD OVERVIEW

LIVE LIFE LEAD OVERVIEW EIM LIVE LIFE LEAD OVERVIEW Live Life Leads 2014 Program Overview DEFINITION: Our Live Life Leads are telemarketing Final Expense leads where a live telemarketer initiates the call and sees it through

More information

Excellence and Equity of Care and Education for Children and Families Part 3 Program Transcript

Excellence and Equity of Care and Education for Children and Families Part 3 Program Transcript Excellence and Equity of Care and Education for Children and Families Part 3 Program Transcript FEMALE SPEAKER: Ms. Vazquez, in our final conversation, I'd like to speak with you about equity and excellence

More information

(Win an ipad!) Top 5 Kick Starters to the Almighty Customer Experience by Nancy Friedman, The Telephone Doctor. Watch Nancy's Demo Below

(Win an ipad!) Top 5 Kick Starters to the Almighty Customer Experience by Nancy Friedman, The Telephone Doctor. Watch Nancy's Demo Below Top 5 Kick Starters to the Almighty Customer Experience by Nancy Friedman, The Telephone Doctor Top 5 Kick Starters to the Almighty Customer Experience (Win an ipad!) How do you make sure every customer's

More information

Breakthrough Lung Cancer Treatment Approved Webcast September 9, 2011 Renato Martins, M.D., M.P.H. Introduction

Breakthrough Lung Cancer Treatment Approved Webcast September 9, 2011 Renato Martins, M.D., M.P.H. Introduction Breakthrough Lung Cancer Treatment Approved Webcast September 9, 2011 Renato Martins, M.D., M.P.H. Please remember the opinions expressed on Patient Power are not necessarily the views of Seattle Cancer

More information

Oxford Learning Institute University of Oxford

Oxford Learning Institute University of Oxford Oxford Learning Institute University of Oxford Writing Effective Emails Making sure your messages get read and acted upon Do people respond to your emails in the way you intend? Or do they seem to ignore

More information