Mr Stefan Weitzel Patient Satisfaction Survey Results December 2014
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- Ada Booker
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1 Status Population Completed 61 Pending 72 Undeliverable 5 Delivered 67 Grand 133 Date Sent: 21/11/ :40 Reminder Sent: 28/11/ :00 2nd Reminder Sent: 09/12/ :24 Completion Rate: 45.86% Page 1
2 1. About You 1. Are you male or female? 1 Male 36.67% 22 2 Female 63.33% What is your age group? 1 Under % % % % 34 5 Over % How did you hear about this Consultant? 1 GP 28.81% 17 2 Hospital 13.56% 8 3 Online search 15.25% 9 4 Physiotherapist or other healthcare specialist 18.64% 11 5 Family/friend recommendation 5.08% 3 6 Other 18.64% 11 answered 59 skipped 2 Page 2
3 4. How is the cost of your care covered? 1 Insurance 68.33% 41 2 Self-pay 3.33% 2 3 NHS 28.33% Making Your Appointment 5. How did you book your appointment? 1 Called the Consultant s practice 36.67% 22 2 Called the hospital 28.33% 17 3 Through GP 18.33% 11 4 Other 16.67% If relevant, how would your rate the manner and efficiency of the person your spoke with on the phone? 1 Excellent 46.55% 27 2 Good 32.76% 19 3 Fair 1.72% 1 5 Does not apply 18.97% 11 answered 58 skipped 3 Page 3
4 7. How would you rate the quality of information sent to you before your appointment? 1 Excellent 47.46% 28 2 Good 38.98% 23 3 Fair 5.08% 3 5 Did not receive any 8.47% 5 answered 59 skipped 2 3. Attending Your Appointment 8. How would you rate the reception, hospital staff and overall facilities? 1 Excellent 55.00% 33 2 Good 41.67% 25 3 Fair 3.33% 2 9. How would you rate the punctuality of your appointment? 1 Excellent 36.67% 22 2 Good 46.67% 28 3 Fair 16.67% 10 Page 4
5 4. Your Consultant 10. How would you rate your Consultant s willingness to listen? 1 Excellent 80.00% 48 2 Good 16.67% 10 3 Fair 3.33% How would you rate the care and attention shown to you during your consultation? 1 Excellent 84.75% 50 2 Good 11.86% 7 3 Fair 3.39% 2 answered 59 skipped How would you rate your Consultant s explanation of your condition and treatment? 1 Excellent 76.67% 46 2 Good 15.00% 9 3 Fair 6.67% 4 4 Poor 1.67% 1 Page 5
6 13. How do you rate the outcome of any non-operative treatment recommended? 1 Excellent 47.17% 25 2 Good 43.40% 23 3 Fair 9.43% 5 answered 53 skipped How would you rate the overall service from your Consultant? 1 Excellent 73.68% 42 2 Good 17.54% 10 3 Fair 8.77% 5 answered 57 skipped How would you rate the service from your Consultant s secretarial support? 1 Excellent 62.07% 36 2 Good 32.76% 19 3 Fair 1.72% 1 5 Does not apply 3.45% 2 answered 58 skipped 3 Page 6
7 16. Would you recommend this Consultant to family and friends? 1 Yes 91.38% 53 2 No 3.45% 2 3 Maybe 5.17% 3 answered 58 skipped 3 5. Surgery - If you required surgery, please complete the following: 17. Which hospital did you attend for surgery? 1 NHS Hospital 4.55% 2 2 Private Hospital 95.45% 42 answered How would you rate the quality of information sent to you before your surgery? 1 Excellent 66.67% 28 2 Good 21.43% 9 3 Fair 9.52% 4 5 Did not receive any 2.38% 1 answered Page 7
8 19. How would you rate your overall surgical experience? 1 Excellent 75.00% 30 2 Good 20.00% 8 3 Fair 2.50% 1 4 Poor 2.50% 1 answered 40 skipped How would you rate the hospital staff and facilities? 1 Excellent 62.50% 25 2 Good 37.50% 15 3 Fair 0.00% 0 answered 40 skipped Surgical Outcome 21. How long ago did surgery take place? 1 < 3 months ago 44.74% months ago 42.11% months ago 10.53% 4 4 > 12 months ago 2.63% 1 answered 38 skipped 23 Page 8
9 22. Overall, on a scale of 0-10, how would you rate the pain & dysfunction from your condition prior to surgery? 1 1 = No pain 0.00% % % % % % % % % = Highest pain 5.00% 2 answered 40 skipped Your operation was most likely part of which surgical category? 1 Bunion surgery 20.51% 8 2 Other forefoot surgery 33.33% 13 3 Ankle or hind foot fusion 12.82% 5 4 Ankle arthroscopy (keyhole surgery) 2.56% 1 5 Other ankle surgery 2.56% 1 6 Knee arthroscopy (keyhole surgery) 7.69% 3 7 Hip or knee replacement 7.69% 3 8 All other surgery 12.82% 5 answered 39 skipped 22 Page 9
10 24. Overall, on a scale of 0-10, how would you rate the pain & dysfunction from your condition after surgery? 1 1 = No pain 17.95% % % % % % % % % = Highest pain 0.00% 0 answered 39 skipped How do you rate the outcome of your operation taking into account realistic expectations & surgical objectives? 1 Excellent 43.59% 17 2 Good 30.77% 12 3 Fair 23.08% 9 4 Poor 2.56% 1 answered 39 skipped 22 Page 10
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