HOTEL INFORMATION SYSTEMS. Chapter 6

Size: px
Start display at page:

Download "HOTEL INFORMATION SYSTEMS. Chapter 6"

Transcription

1 HOTEL INFORMATION SYSTEMS Chapter 6

2 "The good news is that the PMS market has seldom seen such a variety of different approaches to solving your property's automation needs. Jon Inge, Hotel Systems Consultant

3

4 Lodging-Centric Technologies FORECASTING & SCHEDULING CORPORATE ACCOUNTING SYSTEM PURCHASING & INVENTORY INTERFACE WITH DIRECTION OF DATA FLOW TRAVEL AGENTS TIME & ATTENDANCE FOOD & BEVERAGE INVENTORY SYSTEM ELECTRONIC BAR DISPENSER GLOBAL RESERVATION SYSTEM CORPORATE GUEST HISTORY PMS BOH FOH , MIS, DSS, EIS CORPORATE RESERVATION SYSTEM YIELD MANAGEMENT RESTAURANT MANAGEMENT SYSTEM (POS) Internet/ Intranet PAY PER VIEW / CHECK OUT CALL ACCOUNTING SYSTEM (CAS) MINI BAR CREDIT CARD AUTHORIZATION & EFT MAID DIAL-IN ELECTRONIC LOCK & SECURITY SYSTEM PBX (SWITCH INROOM ENERGY CONTROL SALES & CATERING SYSTEM WAKE-UP SYSTEM VOIC MESSAGE HANDLING REMOTE SALES MARKETING MAINTENANCE ENERGY FIRE & LIFE SAFETY SYSTEMS OFF PREMISE SYSTEMS INHOUSE

5

6

7 Hotel information system

8 Advantages of Technology in Hotels 1. Improved labor productivity and organization efficiency 2. Enhanced decision-making capability in less time 3. Reduced operating costs 4. Increased information accuracy 5. Increased revenues 6. Greater guest satisfaction and loyalty 7. Improved controls 8. Ease of use

9 Disadvantages of Technology in Hotels 1. Security 2. Ergonomics 3. Cost 4. Upgrades and maintenance

10 In-Room Technologies 1. Electronic Locking System 2. Energy Management & Climate Control Systems 3. Fire Alarm & Security Systems 4. In-room Minibars 5. In-room safe boxes 6. Guestroom Phone System 7. Voic /Wake-up Systems 8. In-room Entertainment Systems 9. Guestroom control panels 10. Self check-in/out systems

11

12 Electronic Locking Systems

13

14 Electronic Locking Systems (ELS) Hotel Key System Evolution Mechanical Keys Punched-hole coded- Electronic Key Card

15

16 Mechanical Keys Cheaper than electronic locking systems Heavier to carry Inconvenient Once lost, the cost of replacement is high Not traceable Duplicable

17 Electronic Locking Systems (ELS) About 85 percent of lodging establishments today have electronic locking systems installed Types: Hard-wired ELS Micro-processor based One-way communication ELS Two-way communication ELS

18 Hard-wired ELS Hard-wired system is an example to a first generation ELS They operate through a centralized master code console interfaced to every single key lock Very Expensive to wire each door Great security

19 Micro-processor based ELS One-way communication This system uses a microcomputer (keycard console) with an electronic key encoder, a device used to encode new lock combinations on guest keycards at check-in

20 One-way e-locks Electronic key encoder: device to encode new lock combinations

21 Check-in: Front Desk Agent encodes the key for room 101 Guest enters the e-key into lock 101 The lock erases the Previous code. Now this door can be opened with this card Until the next new card comes in

22 Advantages of ELS over Mechanical Keys Unique keys Light plastic, magnetic stripe keys: Security Replaceable The cost of a new key is low Recyclable The cost of rekeying is non-existent. Access control Audit-trail capability Privacy Feature

23 Disadvantages of one-way ELS One key can not be used in multiple locks. If the guest decided to change rooms, he/she has to go to front desk to recode the key. If a wrong key is inserted into a lock, it does not alert security staff.

24 Two-way communication ELS Two-way communication keys are more expensive to install; however, they offer several security and convenience features. In the two-way communication locks, a central database communicates to locks wirelessly. One key can be used in multiple places (i.e. pool, health club, concierge floor)

25 Keycards- Smart Cards

26 Keycards-Biometric The first generation of biometric ELS was seen in The guest registers his/her fingerprint or iris scan or other biometric metric (i.e. hand scan, palm scan) at the time of check-in.

27

28 Keycards- RFID Radio-frequency identification (RFID) is an automatic identification method, relying on storing and remotely retrieving data using devices called RFID tags or transponders. There are two main components of a RFID ELS: RFID Lock: This is the key lock that looks for a RFID tag to grant access. RFID tags (keys): These are the identification codes for key locks. They can be in the shape of a plastic keycard, or can be stored in different devices, such as a wristband or a cellular phone.

29

30 Energy Management Systems & Climate Control Systems

31 Energy Management & Climate Control Systems After labor, energy is the second-largest operating expense for a hotel Guestroom energy consumption typically accounts for 40 percent to 80 percent of a hotel s total energy costs

32 EMS-Digital Thermostat humidity control temperature display

33 EMS Types 1) centrally controlled systems 2) individually controlled systems 3) network controlled systems

34 EMS Devices 1. Electronic key-card based energy management systems This system employs a wall mounted unit that controls the electrical devices and Heating Ventilation and Air Conditioning (HVAC) devices with the help of a magnetic stripe key card

35

36

37 EMS Devices 2. Body-motion detector based energy management systems A body-motion detector is installed inside the guestroom and in some cases in the corridors. When the body-motion unit does not detect a motion, indicating that there is not a guest or an animal in the room or in the corridor, it controls the lights and HVAC equipment.

38

39 Body Motion Sensor to control Hallway lights (Royal Hotel, Lyon, France)

40 EMS Devices 3. Body-heat detector based energy management system Similar to body-motion detector based systems, this system detects body-heat of a human or an animal. This system is more reliable than the body-motion detector. When the system does not detect body heat, it assumes that it is non-occupy mode, and sets HVAC equipment back to preset temperatures

41 EMS-Wireless Light Switch replaces the standard hardwired line-voltage light switch Lighting can be pre-set to save energy costs By enabling the front desk to remotely turn lights on and off in the guestroom when a guest checks in or out.

42 EMS-Lamp Control Mode It converts any standard lamp into a remotely controllable lamp with full dimming capability. (infrared)

43 Guestroom Status The guest may choose either the DND or MUR functions without needing to open the guestroom door. If DND is pressed, a lettered, backlit "Do-Not- Disturb" indicator is displayed on the external door plate

44 Guestroom Status: External Door Plate installed on the wall outside the guestroom DND or MUR indicate current room occupancy status

45 EMS Control Levels Network controlled energy management systems have four levels of temperature set-backs: 1. Sold 2. Unsold 3. Sold Occupied 4. Sold Unoccupied

46 Fire Alarm and Security Systems Networked Fire Alarm System: In this system, smokedetectors are networked to a central management system wirelessly

47 In-Room Minibars There are three different type of minibar systems. These are: 1. Traditional minibars (non-automated), 2. Semi-automated minibars 3. Automated minibars (micro-processor based).

48 Traditional Minibars Traditional minibars are based on manual checking and/or honor system. After minibar staff members fill out the minibar initially, they have to check every occupied room every day to see if anything has been consumed.

49

50 Semi-automatic Minibars Semi-Automated minibar Systems are equipped with a door alert system that reports directly to the minibar central computer system via existing telephone wiring each time the bar door is opened. This way, minibar staff members know which rooms need refilling and which rooms do not. This decreases the restocking time and guest disturbances are significantly reduced.

51

52 Automated Minibar Systems Automated Minibar Systems (Micro-processor based) are capable of monitoring and posting sales transactions, determining refill quantities, reminding the expiration dates of products offered, and enhancing profitability. The automated minibar has infrared sensors that sense when a product is removed from the tray.

53

54

55

56

57 In-Room Safes Traditionally, hotels used to offer safe boxes in the front desk. However, in today s hotels, most rooms are equipped with modern, small, individual size safes. Mechanical key safes Electronic in-room safes Key card safes Code-based electronic in-room safes Biometric safes

58

59 Guestroom Phone Systems Hotel Billing Information System (HOBIC) Call Accounting System (CAS) Features Call Automatic identification of outward dialing Automatic route selection Least cost routing PBX

60 Private Branch Exchange (PBX) CAS works with PBX PBX phone systems are created to form a private network of users to share selected external telephone lines. It is more cost efficient to share a few external lines than to allow every user their own external lines. Within a PBX phone system it is easier to reach someone because it is only a three or four digit extension.

61

62

63 High Speed Internet Access Dial-up access- First generation High Speed Internet Access- Wired High Speed Internet Access-Wireless Hybrid

64 Future of Hotel Telephone Systems Voice over Internet Protocol (VoIP) Bundle Offerings Phone + Internet Access

65 In-Room Voice Mail Systems Most of the hotels that have telephone in the guestroom offer voice mail service. A hotel using voice mail assigns a voice mailbox to each guest upon check-in. The guests have the option to set-up the voice mail or leave it as default message. Guests can record their greeting recording or set a unique PIN code to access the voice messages.

66 Wake Up Systems Manual wake-up system Semi-automated wake-up system Full-automated wake-up system Interactive TV Wake up system Alarm clock in the room

67 In-Room Entertainment Systems Personalized welcome message upon check-in Video on demand (pay per view) High speed Internet access Wake-up call Order room service Live feedback Different languages Internet Protocol based Radio View Bill/Self- Check out System Parental Controls

68 Other In-Room Systems

SMART HOTEL PERSONALIZED GUEST EXPERIENCES

SMART HOTEL PERSONALIZED GUEST EXPERIENCES SMART HOTEL PERSONALIZED GUEST EXPERIENCES A STAY TO REMEMBER Welcome to a Smart Hotel. A hotel that delivers unique experiences for guests and staff. Where service meets sustainability. And where comfort,

More information

Smart hotel. Brilliant for business.

Smart hotel. Brilliant for business. Smart hotel. Brilliant for business. As I entered the room for the first time, the drapes and sheers opened, music started playing the lights gradually brightened. Was I impressed? Yes. Electronic House

More information

Central Monitoring and Control Software for GRMS & Access Control

Central Monitoring and Control Software for GRMS & Access Control Central Monitoring and Control Software for GRMS & Access Control (GRMS) is to provide convenience to the guest, enhance the operator s management control and provide energy savings. GRMS is based on an

More information

CHTP REVIEW: Targeted Technology. Cihan Cobanoglu, Ph.D., CHTP University of South Florida Sarasota-Manatee June 2, 2011

CHTP REVIEW: Targeted Technology. Cihan Cobanoglu, Ph.D., CHTP University of South Florida Sarasota-Manatee June 2, 2011 CHTP REVIEW: Targeted Technology Cihan Cobanoglu, Ph.D., CHTP University of South Florida Sarasota-Manatee June 2, 2011 What To Expect Multiple Choice and True/False 4 Sections 250 Choose most correct

More information

LG-Ericsson ipecs Hospitality

LG-Ericsson ipecs Hospitality LG-Ericsson ipecs Hospitality LG-Ericsson ipecs Hospitality Checking into a hotel room should be a welcoming and relaxing experience for your guests, so in-room technology needs to be easy and intuitive

More information

Alcatel OmniPCX Office Hospitality solution

Alcatel OmniPCX Office Hospitality solution Alcatel OmniPCX Office Hospitality solution Useful vocabulary in Hotel environment PMS: Property Management System The PMS is the Hotel application integrated into the Hotel Front Office which is the nerve

More information

Security Systems. Scenarios

Security Systems. Scenarios Security Systems While the basic functionality of a home security system is to alert the appropriate person of an unauthorized entry to your home, there are many other features which should be considered.

More information

CHTP REVIEW: Hotel Technology. Cihan Cobanoglu, Ph.D., CHTP University of South Florida Sarasota- Manatee May 5, 2011

CHTP REVIEW: Hotel Technology. Cihan Cobanoglu, Ph.D., CHTP University of South Florida Sarasota- Manatee May 5, 2011 CHTP REVIEW: Hotel Technology Cihan Cobanoglu, Ph.D., CHTP University of South Florida Sarasota- Manatee May 5, 2011 What To Expect Multiple Choice and True/False 4 Sections 250 Choose most correct answer

More information

SL1100 Communications Solution

SL1100 Communications Solution SL1100 Communications Solution NEC Australia nec.com.au Smart communication for small businesses The SL1100 is a cost effective and powerful communications solution specifically designed with the small

More information

RELAX IT DOES THE REST GUEST ROOM CONTROL SYSTEM FOR HOSPITALITY BUILDINGS GLOBAL SPECIALIST IN ELECTRICAL AND DIGITAL BUILDING INFRASTRUCTURES

RELAX IT DOES THE REST GUEST ROOM CONTROL SYSTEM FOR HOSPITALITY BUILDINGS GLOBAL SPECIALIST IN ELECTRICAL AND DIGITAL BUILDING INFRASTRUCTURES RELAX IT DOES THE REST GUEST ROOM CONTROL SYSTEM FOR HOSPITALITY BUILDINGS GLOBAL SPECIALIST IN ELECTRICAL AND DIGITAL BUILDING INFRASTRUCTURES LEGRAND GUEST ROOM MANAGEMENT SYSTEM Enhance customer comfort

More information

Auto Telecom Australia www.hybrex.com.au

Auto Telecom Australia www.hybrex.com.au Hybrex Hospitality Solutions Auto Telecom Australia www.hybrex.com.au Auto Telecom Corporation Overview Auto Telecom Corporation manufactures and distributes the Hybrex and TransTel range through its own

More information

Generation E-760 Access Control Solutions for the Lodging Industry

Generation E-760 Access Control Solutions for the Lodging Industry Generation E-760 Access Control Solutions for the Lodging Industry Total Access You want your guests to feel as comfortable staying with you as they do in their own home. You offer them comfort and hospitability

More information

Chapter 8 Property Management Systems

Chapter 8 Property Management Systems Chapter 8 Property Management Systems 1 Learning Objective To learn Insight to practical handling of resources of hotel, reservation, wait listing, guest relationship management through automated computerised

More information

An Overview and Guide For Hotels Considering An Integrated Technology Solution

An Overview and Guide For Hotels Considering An Integrated Technology Solution What every hotel General Manager should know about single source solutions and saving cost. An Overview and Guide For Hotels Considering An Integrated Technology Solution VERSION 3 JANUARY 2016 What is

More information

Commercial Solutions

Commercial Solutions Commercial Solutions Automation means better business Rely on a trusted solution to control lights, temperature, audio/video, teleconferencing, security cameras, and HVAC systems to make your business

More information

An Overview and Guide For Hotels Considering An Integrated Technology Solution

An Overview and Guide For Hotels Considering An Integrated Technology Solution Page 1 What every hotel General Manager should know about single source solutions and saving cost. An Overview and Guide For Hotels Considering An Integrated Technology Solution Page 2 What is Pinnacle

More information

SL1100 Communications Solution

SL1100 Communications Solution SL1100 Communications Solution NEC Australia au.nec.com Smart communication for small businesses The SL1100 is a cost effective and powerful communications solution specifically designed with the small

More information

TDS Series. Enterprise Class Hybrid IP Communication System. A High Performance Communication System for Midsize to Large Enterprises 40 TO1280 PORTS

TDS Series. Enterprise Class Hybrid IP Communication System. A High Performance Communication System for Midsize to Large Enterprises 40 TO1280 PORTS TDS Series Enterprise Class Hybrid IP Communication System A High Performance Communication System for Midsize to Large Enterprises 40 TO1280 PORTS TDS Series Enterprise Class Communication System Support

More information

CCI Hosted Hospitality PBX Solution

CCI Hosted Hospitality PBX Solution CCI Hosted Hospitality PBX Solution CCI's Hosted Hospitality PBX provides the following value to its customers: 1. Reduces Capital Expenses 2. No maintenance costs 3. Ease of use, no moves add change or

More information

How to meet Hotel Telecommunication Challenges Head-on?

How to meet Hotel Telecommunication Challenges Head-on? How to meet Hotel Telecommunication Challenges Head-on? WHITE PAPER May 2011 Contents Executive Summary Pg.1 Hotel Telephony Requirements An Overview Pg. 2 Components of Hospitality Solution Pg. 5 Matrix

More information

800.237.2041 l crestron.com GUI courtesy of GUIFX

800.237.2041 l crestron.com GUI courtesy of GUIFX Hospitality Since 1992, when the first customized guest room automation system was installed in the iconic New York Palace Hotel, Crestron has been delivering the only fully integrated control solution

More information

Chapter 5 Understanding Input. Discovering Computers 2012. Your Interactive Guide to the Digital World

Chapter 5 Understanding Input. Discovering Computers 2012. Your Interactive Guide to the Digital World Chapter 5 Understanding Input Discovering Computers 2012 Your Interactive Guide to the Digital World Objectives Overview Define input and differentiate among a program, command, and user response Identify

More information

GDS Hybrid IP Communication Series. A total integrated Hospitality solution

GDS Hybrid IP Communication Series. A total integrated Hospitality solution GDS Hybrid IP Communication Series A total integrated Hospitality solution The Hybrex GDS Hospitality System is designed to enable Hotel Operators to provide best in class guest services while improving

More information

More efficiency in hotels with HVAC, lighting and security

More efficiency in hotels with HVAC, lighting and security The worldwide standard for home and building control More efficiency in hotels with HVAC, lighting and security Simply comfortable: Higher energy efficiency and more flexibility thanks to Synco HVAC controllers

More information

Introducing the Panasonic TD500

Introducing the Panasonic TD500 Introducing the Panasonic TD500 Designed for the medium to large organisation. The TD500 is a fully featured, Digital PABX, that is affordable, expandable, and built with the quality you have come to expect

More information

User's Guide. [Home Network] app. Model No.

User's Guide. [Home Network] app. Model No. User's Guide [Home Network] app Model No. Table of Contents Table of Contents 1 Welcome to the Panasonic Home Network System!...5 1.1 What is the Panasonic Home Network System?...5 1.2 What can I use it

More information

Engineers Edge, LLC PDH & Professional Training

Engineers Edge, LLC PDH & Professional Training 510 N. Crosslane Rd. Monroe, Georgia 30656 (770) 266-6915 fax (678) 643-1758 Engineers Edge, LLC PDH & Professional Training Copyright, All Rights Reserved Engineers Edge, LLC An Introduction to Communication

More information

Onity Electronic Locking Solutions

Onity Electronic Locking Solutions Onity Electronic Locking Solutions Onity access management systems are the solution to improve key management and increase security in your facility, while lowering costs and enhancing efficiency. Key

More information

Tronico Technology Company Limited. First step of IOT - DIY smart home

Tronico Technology Company Limited. First step of IOT - DIY smart home Tronico Technology Company Limited First step of IOT - DIY smart home What is IOT? 2 The Internet of Things (IoT) is the network of physical objects devices, vehicles, buildings and other items that enables

More information

1 VoIP/PBX Axxess Server

1 VoIP/PBX Axxess Server - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony

More information

GSM ALARM SYSTEM USER MANUAL

GSM ALARM SYSTEM USER MANUAL GSM ALARM SYSTEM USER MANUAL 1. Instruction The alarm system is based on GSM network. With a GSM SIM card, it can be used wherever you want and no need to connect any wire, which is convenient and easy

More information

LDK STEP INTO THE FUTURE

LDK STEP INTO THE FUTURE LDK STEP INTO THE FUTURE READY FOR THE FUTURE IS YOUR BUSINESS BENEFITING FROM THE EVOLUTION IN COMMUNICATIONS? n Use an IP phone at home or when you are travelling to make and receive calls as if you

More information

Welcome to a whole new level of interactive home security

Welcome to a whole new level of interactive home security Welcome to a whole new level of interactive home security User Manual TouchScreen Key Fob Keychain Remote Web Access Mobile Access ReadyHome User Manual Introducing a whole new level of security for the

More information

HSS-Hotel Software Systems Property Management System

HSS-Hotel Software Systems Property Management System HSS-Hotel Software Systems Property Management System A division of Advantage Management Software, LLC 8600 SW Salish Lane, Suite 4, Wilsonville, Oregon 97070 Sales & Live Demo: 800-634-9248 FrontClerk

More information

PROFESSIONAL HOME ALARM SYSTEM. Important! Please read these instructions carefully.

PROFESSIONAL HOME ALARM SYSTEM. Important! Please read these instructions carefully. WIRELESS AUTODIAL HOME ALARM SYSTEM AM2000 Instructions for use Important! Please read these instructions carefully. IMPORTANT 1 IDENTIFICATION PLEASE CONTACT BEFORE RETURNING THIS PRODUCT TO THE RETAILER

More information

EKON BMS HVAC system. Simply Smart. www.ekonhome.com. Touch Screen Controller. Going green. Wireless. Wireless Thermostat with Light Switch

EKON BMS HVAC system. Simply Smart. www.ekonhome.com. Touch Screen Controller. Going green. Wireless. Wireless Thermostat with Light Switch Going green EKON BMS HVAC system Wireless Thermostat with Light Switch Control Fan Coil or Central AirCon Wireless Touch Screen Controller Wireless Light or Motorized Blind Wall Switch www.ekonhome.com

More information

Two-way communication, keep checking the commnunication between the panel and accessories, make sure the system safer.

Two-way communication, keep checking the commnunication between the panel and accessories, make sure the system safer. Innovative GSM & WIFI dual network operating platform. On WIFI network, the alarm system will work without any fee. If no WIFI, it will work on GSM automatically. With state-of-the-art WIFI network technology,

More information

Schneider Electric and Energy Efficiency

Schneider Electric and Energy Efficiency 1 Energy Efficiency in Residential How to save Energy in Home Control applications? Jean-Jacques Poubeau Schneider Electric and Energy Efficiency Energy Efficiency (E²) is an important concern for our

More information

A Healthcare/Eldercare Robot based on Skilligent Technology

A Healthcare/Eldercare Robot based on Skilligent Technology A Healthcare/Eldercare Robot based on Skilligent Technology Application Proposal Revision 7 Copyright 2008 Skilligent Page 1 of 8 http://www.skilligent.com TABLE OF CONTENTS 1 INTRODUCTION 3 2 CONCEPTION

More information

End-User UC PORTAL USER GUIDE

End-User UC PORTAL USER GUIDE End-User UC PORTAL USER GUIDE INTRODUCTION Introduction Guide Explanation This guide is to be used as an aid to understand the portal in order to utilize all the functionality that VoIP has to offer. This

More information

Hotel System Management The Hotel Smartest Solution

Hotel System Management The Hotel Smartest Solution Hotel System Management The Hotel Smartest Solution Apice Hotel System is a natural evolution of the Building Automation line; it integrates a number of highly technological products, specifically designed

More information

EASY PROGRAMMING AND TRANSACTION ANALYSIS SOFTWARE

EASY PROGRAMMING AND TRANSACTION ANALYSIS SOFTWARE EASY PROGRAMMING AND TRANSACTION ANALYSIS SOFTWARE You can program online 24/7 giving you the freedom to work when and where you want. From remote bookkeeping and access, to security control on the ground

More information

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Jayesh Amdekar Voice over Internet Protocol (VoIP) has emerged as a significant enabling technology and the adoption of industry

More information

ETERNITY PE. The SMB IP-PBX with Seamless Mobility and Universal Connectivity

ETERNITY PE. The SMB IP-PBX with Seamless Mobility and Universal Connectivity The SMB IP-PBX with Seamless Mobility and Universal Connectivity ETERNITY PE is a versatile IP-PBX platform based on universal slots architecture offering variety of trunks and extensions. ETERNITY PE

More information

Wireless Auto-dial Intruder Alarm System

Wireless Auto-dial Intruder Alarm System Wireless Auto-dial Intruder Alarm System User Manual User s Manual Profile For a better understanding of this product, please read this user manual thoroughly before using it. Features and Function 1.

More information

DC-8706K Auto Dial Alarm System

DC-8706K Auto Dial Alarm System DC-8706K Auto Dial Alarm System User Guide Basic Contents: 1x the host unit; 1x wireless door (window) magnet; 1x wireless infrared detector; 2x remote control; 1x siren; 1x phone core; 1x AC to DC power

More information

ReadyGuard Touch Security System

ReadyGuard Touch Security System ReadyGuard Touch Security System Your Connected Home Dynamic, Full Color Touchscreen Security System and Home Controller Your Connected Home First Alert Professional s ReadyGuard Touch is a dynamic, lifestyle-enhancing

More information

indusco Your Trusted IT Partner Indusco IT Solutions

indusco Your Trusted IT Partner Indusco IT Solutions indusco Your Trusted IT Partner Indusco IT Solutions Abu Dhabi Indusco IT Solutions Mussafah M-38, Plot No-18, Office No-17 P.O.Box: 7307, Abu Dhabi, UAE. Tel (Office): +971 2 550 7 474 Fax(Office) : +971

More information

Lodging properties are constantly

Lodging properties are constantly StEp-by-step: Easing A Lodging Transition A collection of hotel transition checklists gathered by the HFTP Research Institute By Tanya Venegas Lodging properties are constantly changing hands whether it

More information

LYNX Touch 5100 GRAPHIC TOUCHSCREEN WITH 4G/WI-FI COMMUNICATIONS, ANDROID TABLET AND Z-WAVE AUTOMATION. A Brilliant Way to Build Your Business!

LYNX Touch 5100 GRAPHIC TOUCHSCREEN WITH 4G/WI-FI COMMUNICATIONS, ANDROID TABLET AND Z-WAVE AUTOMATION. A Brilliant Way to Build Your Business! LYNX Touch 5100 GRAPHIC TOUCHSCREEN WITH 4G/WI-FI COMMUNICATIONS, ANDROID TABLET AND Z-WAVE AUTOMATION A Brilliant Way to Build Your Business! New Technology Breakthrough from Honeywell! The industry s

More information

Nokia Call Connect v1.1 for Cisco User s Guide. Part Number: N450000431 Rev 003 Issue 1

Nokia Call Connect v1.1 for Cisco User s Guide. Part Number: N450000431 Rev 003 Issue 1 Nokia Call Connect v1.1 for Cisco User s Guide Part Number: N450000431 Rev 003 Issue 1 Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form without

More information

ULTIMATE GUIDE TO BUILDING AUTOMATION SYSTEM (BAS)

ULTIMATE GUIDE TO BUILDING AUTOMATION SYSTEM (BAS) ULTIMATE GUIDE TO BUILDING AUTOMATION SYSTEM (BAS) Building Automation is monitoring and controlling a building s systems including: mechanical, security, fire and flood safety, lighting, heating, ventilation,

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange TM is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

G1E Series eri 40 Port P Hy H brid IP I Communication System

G1E Series eri 40 Port P Hy H brid IP I Communication System G1E Series 40 Port Hybrid IP Communication System Outside Line Interfaces PSTN (Public Switch Telephone Network) Traditional and familiar loop start telephone lines. Caller ID is supported. ISDN (Integrated

More information

NetworX. Security with you in mind. As your needs change, NetworX security systems grow with you.

NetworX. Security with you in mind. As your needs change, NetworX security systems grow with you. NetworX Security with you in mind. As your needs change, NetworX security systems grow with you. Expanding Your Comfort Zone Your professional security dealer can custom design a system best suited for

More information

XFINITY HOME SECURITY

XFINITY HOME SECURITY XFINITY HOME SECURITY User CT1440_HomeS2 BR_WIP.indd 1 WELCOME TO XFINITY HOME SECURITY Whether you re home or away at work or on the go XFINITY Home Security makes it easy for you to stay connected to

More information

WALL TABLET. Smart Home Controller. make your home smart. Control your home from anywhere in the world

WALL TABLET. Smart Home Controller. make your home smart. Control your home from anywhere in the world WALL TABLET W I T H WA L L C H A R G I N G S TAT I O N Smart Home Controller Control your home from anywhere in the world WALL TABLET Connect everything Makes every home safe, comfortable and energy efficient

More information

GOVERNMENT HEALTHCARE RETAIL

GOVERNMENT HEALTHCARE RETAIL ENERGY MANAGEMENT INTEGRATED AV CONTROL & AUTOMATION VIDEO WALLS & DIGITAL SIGNAGE CORPORATE EDUCATION HOSPITALITY GOVERNMENT HEALTHCARE RETAIL HOUSE OF WORSHIP ENTERTAINMENT LUXURY TRANSPORT Contact us

More information

User s Guide EKT-824

User s Guide EKT-824 User s Guide EKT-824 The Communiqué Telephone Station Table of Contents Introduction 3 About This Guide 3 The Basics Answering and Making Calls 4 Answering an External Call 4 Answering an Internal Call

More information

Impact of Pervasive Computing on Service Design in Hospitality

Impact of Pervasive Computing on Service Design in Hospitality Impact of Pervasive Computing on Service Design in Hospitality Ebru Gökalp and P. Erhan Eren Department of Information Systems, Middle East Technical University Email address: egokalp@metu.edu.tr Abstract

More information

Applying Home Automation Technology Presented by: Greg Rhoades Director of Marketing, Leviton Security & Automation. June 12, 2013

Applying Home Automation Technology Presented by: Greg Rhoades Director of Marketing, Leviton Security & Automation. June 12, 2013 Applying Home Automation Technology Presented by: Greg Rhoades Director of Marketing, Leviton Security & Automation June 12, 2013 Who Am I? Greg Rhoades Director of Marketing for Leviton Security & Automation

More information

466-1936 Rev E October 2004 ZZZ*(6HFXULW\FRP. Part No: 60-883-95R. CareGard. User Guide

466-1936 Rev E October 2004 ZZZ*(6HFXULW\FRP. Part No: 60-883-95R. CareGard. User Guide ) *(6HFXULW\ 466-1936 Rev E October 2004 ZZZ*(6HFXULW\FRP Part No: 60-883-95R CareGard User Guide FCC Notices FCC Part 15 Information to the User Changes or modifications not expressly approved by GE Security

More information

BUILD CALL CENTERS USING VOIP TECHNOLOGY

BUILD CALL CENTERS USING VOIP TECHNOLOGY BUILD CALL CENTERS FASTER CHEAPER BETTER USING VOIP TECHNOLOGY The Call Center has undergone radical change over the past decade. Its century-old relic technology has be revolutionized. Its perceived business

More information

GC2 Panel User Guide

GC2 Panel User Guide GC2 Panel User Guide ENGLISH (International) WIRELESS SECURITY SYSTEM WARNING: OWNER S I NSTRUCTION NOTICE Not to be removed by anyone except occupant THIS PAGE INTENTIONALLY LEFT BLANK CONTENTS System

More information

Evolving Bar Codes. Y398 Internship. William Holmes

Evolving Bar Codes. Y398 Internship. William Holmes Evolving Bar Codes Y398 Internship By William Holmes Table of contents Introduction: What is RFID? Types of Tags: Advantages of Tags: RFID applications Conclusion: Introduction: Bar codes have evolved

More information

The Fully Integrated Home

The Fully Integrated Home The Fully Integrated Home Adding Safety and Convenience to the Home 2008 National Association of Home Builders International Builders Show Introduction Josh Christian Marketing VP of DSI Entertainment

More information

GuestWorks. System. The Total Hospitality Communications Solution for Your Guests and Your Business

GuestWorks. System. The Total Hospitality Communications Solution for Your Guests and Your Business GuestWorks System The Total Hospitality Communications Solution for Your Guests and Your Business Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by:

More information

Home Monitoring and Control service provided by Verizon Online LLC

Home Monitoring and Control service provided by Verizon Online LLC Home Monitoring and Control service provided by Verizon Online LLC A separate subscription to Verizon FiOS TV is required for use with FiOS TV service. About This Manual This manual is designed for online

More information

Six-defense zone Display Alarm System. User Manual

Six-defense zone Display Alarm System. User Manual Six-defense zone Display Alarm System User Manual Feature 1. Anti-interfere function. When someone interferes it with same frequency, the control unit will activate siren to alarm. 2. Support anti-decode

More information

IVX Presence Management User s Guide

IVX Presence Management User s Guide Introduction IVX Presence Management is a suite of technologies and features that enhances an organization s communications mobility, presence of personnel, and management of access control. These features

More information

1/3. PROPERTY MANAGEMENT SYSTEMS. After completion of this lesson, the learner will be able to:

1/3. PROPERTY MANAGEMENT SYSTEMS. After completion of this lesson, the learner will be able to: 1/3. PROPERTY MANAGEMENT SYSTEMS Objectives of this lesson: After completion of this lesson, the learner will be able to: Define a PMS and explain its advantages to a hotel Explain the various modules

More information

PSTN Home Alarm System

PSTN Home Alarm System PSTN Home Alarm System User Manual Model: PST-TEL99E Please read this user guide carefully before operation and installation. Contents 1. Product Overview... - 3-2. Main Function & Features... - 3-3. For

More information

Application Notes for DuVoice with Avaya IP Office 8.1 Issue 1.1

Application Notes for DuVoice with Avaya IP Office 8.1 Issue 1.1 Avaya Solution & Interoperability Test Lab Application Notes for DuVoice with Avaya IP Office 8.1 Issue 1.1 Abstract These Application Notes describe the configuration steps required for the DuVoice hospitality

More information

A Fully Integrated Online Hotel Locking System

A Fully Integrated Online Hotel Locking System ZLock ALV2 Wireless Online System A Fully Integrated Online Hotel Locking System A state-of-the-art integrated real-time access system especially designed for today s demanding Lodging industry. Unlike

More information

Examples of installations

Examples of installations Examples of installations Video door entry, automation and burglar alarm Row house The example shows the integration of the automation and burglar alarm system with the Sound System video door entry system,

More information

The True Cost of Batteries why energy harvesting is the best power solution for wireless sensors

The True Cost of Batteries why energy harvesting is the best power solution for wireless sensors The True Cost of Batteries why energy harvesting is the best power solution for wireless sensors Batteries are part of our daily lives and we have become accustomed to changing them as they die. The growth

More information

ATLAS. Advanced Technology Lodging Access Solution

ATLAS. Advanced Technology Lodging Access Solution ATLAS Advanced Technology Lodging Access Solution ATLAS There are many systems that must all interoperate, such as property management systems, point-of-sales systems, and self check-in kiosks to name

More information

News. PANASONIC S DIGITAL HYBRID IP-PBX Solutions For The Next Generation of Communications Technology To Be Sold and Serviced by USA PhoneCenters

News. PANASONIC S DIGITAL HYBRID IP-PBX Solutions For The Next Generation of Communications Technology To Be Sold and Serviced by USA PhoneCenters FOR IMMEDIATE RELEASE USA PhoneCenters signs with Panasonic to Sale and Service Contacts: News Carol Speir Jim Harvey USA PhoneCenters USA PhoneCenters 856-761-1000 x145 856-761-1000 x139 CSpeir@USAPhone.com

More information

Determining The Right Lift Truck Navigation System. For Your Very Narrow Aisle (VNA) Warehouse

Determining The Right Lift Truck Navigation System. For Your Very Narrow Aisle (VNA) Warehouse Determining The Right Lift Truck Navigation System For Your Very Narrow Aisle (VNA) Warehouse Determining The Right Lift Truck Navigation System For Your Very Narrow Aisle (VNA) Warehouse Today s pressures

More information

MITEL Real World. Hospitality Solutions

MITEL Real World. Hospitality Solutions MITEL Real World Hospitality Solutions Mitel Hospitality Solutions We can be very accommodating A proven leader in hospitality-specific communications worldwide, Mitel understands that providing today

More information

City of Bettendorf Fire Alarm System Requirements

City of Bettendorf Fire Alarm System Requirements City of Bettendorf Fire Alarm System Requirements Section 907 of the 2009 Edition of the International Fire Code (IFC) and Section 10-7-3 of the Municipal Code provide fire alarm requirements. IFC Section

More information

DIVISION 28 ELECTRONIC SAFETY AND SECURITY

DIVISION 28 ELECTRONIC SAFETY AND SECURITY DIVISION 28 ELECTRONIC SAFETY AND SECURITY CENTRALLY MANAGED ELECTRONIC ACCESS CONTROL, VIDEO SURVEILLANCE, AND INTRUSION ALARM SYSTEMS 1. All questions on equipment approvals in this section shall be

More information

Modular Components. Superior Technology. Flexible Software

Modular Components. Superior Technology. Flexible Software Modular Components Superior Technology Flexible Software SINGLE-SPOT GUIDANCE SYSTEM LICENSE PLATE RECOGNITION SMARTPARK SOFTWARE SMART RENTAL SOFTWARE EXIT VERIFIER PAY-ON-FOOT TICKET DISPENSER CASHIER

More information

Safe Health Guarder User Manual

Safe Health Guarder User Manual Safe Health Guarder User Manual Contents Tips: Please read through this user manual before installation so as to operate properly. Please keep well of the user manual for further reference. For properly

More information

Alarm Systems. The purpose of an intruder alarm system is: Commonly utilised detection devices include:

Alarm Systems. The purpose of an intruder alarm system is: Commonly utilised detection devices include: Alarm Systems An intruder alarm system is designed to detect intruder presence at your premises. When detected, a siren will activate and communicate an alarm signal to one of our highly sophisticated

More information

Additional Instruction

Additional Instruction Additional Instruction Note: a. Please connect the camera with 2.4G WIFI router or Ethernet cable, can t support 5G router. b. For first time wifi connection, please put your mobile close to camera within

More information

Security Systems Social Service Tax Act

Security Systems Social Service Tax Act www.gov.bc.ca/sbr Bulletin SST 121 ISSUED: August 2006 REVISED: September 2008 Security Systems Social Service Tax Act Do you sell, install or repair security systems? Do you need to know how tax applies

More information

Wireless AUTODIAL GSM SMS Home Alarm Security System 900/ 1800/ 1900Mhz(CK-GSM-9003)

Wireless AUTODIAL GSM SMS Home Alarm Security System 900/ 1800/ 1900Mhz(CK-GSM-9003) CN2HK LIMITED Wireless AUTODIAL GSM SMS Home Alarm Security System 900/ 1800/ 1900Mhz(CK-GSM-9003) User Manual Please read this manual before operating this product. After you finish reading this manual,

More information

More efficiency in office buildings with HVAC, lighting and security

More efficiency in office buildings with HVAC, lighting and security The worldwide standard for home and building control More efficiency in office buildings with HVAC, lighting and security Simply more productive: Higher energy efficiency and more flexibility thanks to

More information

KX-TVA200. Voice Processing Systems

KX-TVA200. Voice Processing Systems KX-TVA50 KX-TVA200 Voice Processing Systems Panasonic KX-TVA Voice Processing Systems offer much more than voice mail and automated attendant service. You also get versatile features and options, such

More information

Iphone & Android App Smart GSM Home Alarm System

Iphone & Android App Smart GSM Home Alarm System Iphone & Android App Smart GSM Home Alarm System PST-GA242Q User Guide Version V14.3 Dear User, Thanks for selecting the intelligent alarm system. Please read through this guide before installation so

More information

eircom advantage 4800 System Introduction

eircom advantage 4800 System Introduction eircom advantage 4800 System Introduction Specifications subject to change without notice. Facilities described may or may not be supported by your network. eircom advantage is the registered trademark

More information

HControl offers you not One, nor Two, or even Three but Four vital home services with our exclusive Smart Home System.

HControl offers you not One, nor Two, or even Three but Four vital home services with our exclusive Smart Home System. We are proud to announce that Mandarin Lakes is one of only a handful of communities in Florida where every home is served by its own fiber optic cable. You are now able to take advantage of the next generation

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

We suppy surveillance equipment, wireless security systems, CCTV surveillance camera, access control security systems, service provider of system

We suppy surveillance equipment, wireless security systems, CCTV surveillance camera, access control security systems, service provider of system We suppy surveillance equipment, wireless security systems, CCTV surveillance camera, access control security systems, service provider of system integration. Also into indigenous product development works

More information

S100. GSM House Alarm System. Http://www.GSMalarmsystem.com

S100. GSM House Alarm System. Http://www.GSMalarmsystem.com S100 GSM House Alarm System Http://www.GSMalarmsystem.com 1. Brief introduction The GSM Alarm System is a new security protection solution special for home, house and office and other applications. It

More information

Unified Communication Solutions for the Hospitality Industry

Unified Communication Solutions for the Hospitality Industry Unified Communication Solutions for the Hospitality Industry SOLUTIONS FOR BUSINESS Lodging and event service providers continue to be confronted by the dual challenges of an evermore demanding clientele

More information

Hotel Room Management System Specifications. Technical specifications for Hotel GUEST ROOM MANAGEMENT SYSTEM (HGRMS) Packages for BDM

Hotel Room Management System Specifications. Technical specifications for Hotel GUEST ROOM MANAGEMENT SYSTEM (HGRMS) Packages for BDM Hotel Room Management System Specifications Technical specifications for Hotel GUEST ROOM MANAGEMENT SYSTEM (HGRMS) Packages for BDM By: Smart-Group Tech Specs. Dept. Rev.3 dated: June-2013 1. Description

More information