Legal Billing Trends & Strategies
|
|
- Reynard Hamilton
- 8 years ago
- Views:
Transcription
1 Legal Billing Trends & Strategies September 10 11, 2012 Thomas Strouse LexisNexis Corporate Counsel Solutions
2 Agenda Introduction / Overview Part 1. Billing Change Factors Part 2. Billing Trends Part 3. Billing Strategies Conclusion 1
3 Introduction The purpose of this session is to: Communicate the changes taking place with billing practices in the legal industry from the perspective of the Corporate Legal Department Identify billing trends impacting both billing practices and software tools Legal Billing Trends & Strategies Provide strategies for law firms to succeed in this changing environment 2
4 Introduction Change in Relationships between Corporate Law Departments & Outside Counsel: Relationships between law firms and their clients are critical. In recent years many of these ties have frayed or dissipated as values have changed. Clients have: Pared back their roster of Outside Counsel firms Shifted work to smaller competitors or even outsourced to virtual firms Demand discounts of their existing outside counsel relationships Change in the Way Billing is Done: Much of the change focuses on the hourly rate system of billing. Many corporate attorneys advocate: Replace with Alternative Fee Arrangements (AFA s) which are based on metrics other than the number of hours worked. Require steep discounts on hourly rates or even freeze rate increases due to the recent economic climate. 3
5 Introduction Historical Perspective: Changes have occurred in the past and new changes are taking place now. Prior to 1960 s almost all work was performed with fixed fees either through a single charge, or a monthly/annual retainer fee. By the 1980 s the industry became almost exclusively hourly billing. It is often noted that the legal industry is resistant to change and slow to adopt a new approach. 4
6 Introduction Let s look at this issue in 3 parts: 1. Billing Change Factors What pressures are motivating these changes? 2. Billing Trends What are the tools and AFA trends that are emerging? 3. Billing Strategies How can firms better operate and even thrive in this environment? 5
7 Part 1 Billing Change Factors Billing Trends Billing Strategies Change Factors Economic climate has created a buyers market for legal services and a need for Legal Spend Reduction Increased pressure on legal departments for legal spend Predictability Better value for legal services sought through Risk Sharing 6
8 Part 1 Billing Change Factors 7
9 Part 1 Billing Change Factors 8
10 Part 1. Billing Change Factors 9
11 Part 1. Billing Change Factors 10
12 Part 1 Billing Change Factors Legal Spend Predictability Duane Morris chairman John Soroko, said Clients are migrating from certainty of rate to certainty of total cost. Many CounselLink clients maintain that while spend is an issue, predictability and certainty of cost are in some cases a greater driver for billing practice changes. Shared Risk Clients do not want to bear all the risk and want fee arrangements that cause the firm to share in the risk. Certain AFA s can redistribute the risk between client and law firm. 11
13 Part 1. Billing Change Factors 12
14 Part 1. Billing Change Factors Nearly 70% of large organizations use some form of alternative billing Fewer than 15% of outside counsel fees are paid under non standard arrangements Litigation paves the way for alternative billing * BTI Consulting Groups 7th annual survey of legal services 13
15 Part 2 Billing Change Factors Billing Trends Billing Strategies Software Tools & Alternative Fee Arrangements New tools are emerging to help corporate law departments manage, forecast, reduce legal spend. New fee arrangements are introduced to improve legal service value and encourage predictability in cost. Better value for legal services sought through risk sharing 14
16 Part 2. Billing Trends Reevaluating Fee Structures for Outside Counsel 62% discounting fees 50% fixed fees for specific tasks 38% fixed fees for entire matters 37% freezing outside counsel rates 64% other alternative fee arrangements Improving Technology 34% instituting electronic billing requirements to outside counsel 51% implementing document management systems 34% implementing matter management systems 30% implementing reporting tools Reducing Costs 59% enforcing billing guidelines with law firms 61% utilizing technology like video conferencing to hold meetings 30% working with company s procurement department to reduce costs *Successful Strategies for Increasing the Value of Law Departments, ALM and LexisNexis,
17 Part 2. Billing Trends Clients are investing in technology in order to maximize savings, predictability & efficiency in their legal spend. 1. Client Matter Management Software Features Robust reporting tools (Helps identify fair Fixed Fee Arrangements) Collaborative Budgeting & Accruals features Collaborative Staffing List 2. Client E Billing Software Features Rule based electronic billing guidelines enforcement Budget & Staffing enforcement Support for wide range of AFA s 16
18 Part 2. Billing Trends What types of Alternative Fees are being used? A majority of respondents use at least one alternative fee model *Inside Counsel and Blickstein Group The Third Law Department Operations Survey, Dec
19 Part 2. Billing Trends Realities of Alternative Fee Arrangements 1. AFA s do not necessarily lower costs. In a recent survey, 63% of respondents said the reason for AFA s is lower costs.* In Fulbright & Jaworski LLP s Fourth Annual Litigation Trends Survey, nearly half of respondents said they paid the same for cases with fixed fees than on an hourly basis. In the U.K. where fixed fees are more common respondents paid more. 2. Both hourly billing and AFA s can reward inefficiency but in different ways: With hourly billing the risk is that firms spend too many hours on the matter whereas with fixed fees they might spend too few hours. 3. AFA s will not necessarily be easier or without added effort on the part of both corporate counsel and law firms. Clients will monitor whether firm is devoting correct time on matter or appropriate level of attorneys. They could also require additional budget details from the firm or staffing lists and timesheets. *Pam Easton, US Companies Experiencing New Litigation Wave, Anticipate More to Come in 2010, 11 No
20 Part 2. Billing Trends What impedes the use of Alternative Fees? Unpredictable nature of matter activity tops list. *Inside Counsel and Blickstein Group The Third Law Department Operations Survey, Dec
21 Part 2. Billing Trends Outside legal budgets aren t changing for most companies. They are doing more with the same or less. *Successful Strategies for Increasing the Value of Law Departments, ALM and LexisNexis,
22 Part 3 Billing Change Factors Billing Trends Billing Strategies Pro active Steps to Success Recognize Law Firm Challenges Initiate AFA steps to success when it is right for: The Matter The Client The Law Firm Implement pro active steps to insure your firm is competitive and aligned with your clients objectives. 21
23 Part 3. Billing Strategies Recognize Law Firm Challenges 1. Pricing by alternative arrangement is not in most firms comfort zone Lack of project management skills Lack of pricing experience Lack of historical information to use for benchmarking Inexact science, can t completely reduce risk 2. Shift in demand curve; leverage is with the clients Increased usage of RFP s; price becoming a factor in choosing counsel Increased demand in better value/service require changes in practice ` 22
24 Part 3. Billing Strategies Steps to Success with AFA s A successful approach to AFA s requires the firm to first understand what the client wants 3 most common issues with Billable Hour Pricing 1. Frustration in lack of predictability in legal fees 2. Frustration over lack of perceived value 3. Escalating costs year over year Client communication is the single most important factor in successfully implementing AFAs As client relationships improve, the risk involved with AFAs becomes mitigated Clients, like law firms, are in various stages of preparedness, providing them options is the best way to be successful 23
25 Part 3. Billing Strategies Key steps for initiating and implementing alternative fee arrangements It must work for the Law Firm It must work for the Client It must be right for the Matter 24
26 Part 3. Billing Strategies 1. It must be right for the Matter Best when client has large number of similar but separate cases Easier for client and law firm to have confidence in level of effort. What is the driving motivation? Is it high stakes litigation matter? Is Cost savings or certainty valued? 3. It must work for the Law Firm Recognize the risk involved: A fixed fee matter could result in working more hours and becomes unprofitable Do your own research and develop tracking systems internally so that you are armed with similar data as your clients. Is this a case where we can reasonably estimate level of effort? Is this a case where maximum effort is needed? Or is this a case where the firm should be incentivized to economize the effort? 2. It must work for the Client Understand client s motivation Cost certainty? Savings? A blend? Client should have adequate data on similar cases in order to have a fair estimate Diversify portfolio of AFA cases to control risks involved. Train partners to communicate effectively with clients about AFA s so that it works for the matter, client and law firm. Important for client and law firm to understand at the outset that when using fixed fee or other AFA s, there will be some cases where the case settles easily and other times not. AFA s shouldn t be used if the client or firm is going to seek a renegotiation each time this happens. 25
27 Part 3. Billing Strategies Success Factors Trust is key the demand for legal services will increase. Client motivation cost certainty or price? These are not the same thing. Sometimes, the billable hour is the best arrangement. With proper understanding of margins and reasonable assurance of scope, you are indifferent to the pricing arrangement. Start somewhere. Only experience will increase a firm s competence. 26
28 Thank You! 27
In today s economy, an attorney can. Alternative Fee Arrangements: Who s Responsible for Making Them Work?
Alternative Fee Arrangements: Who s Responsible for Making Them Work? By Rebecca M. Lamberth, Stephanie A. Hansen and Christina C. Marshall Rebecca M. Lamberth Stephanie A. Hansen Christina C. Marshall
More informationKeys to a Successful Outsourcing Transition
Keys to a Successful Outsourcing Transition finance.arvato.com Getting it Right the First Time: Keys to a Successful Outsourcing Transition A large part of success in outsourcing depends on a seamless
More informationLexisNexis State of the Legal Industry Survey Complete Survey Findings
LexisNexis State of the Legal Industry Survey Complete Survey Findings 1 Table of Contents Research Objectives Methodology Executive Summary Detailed Findings Appendix Sample Disposition TNS Global Company
More informationfor Analysing Listed Private Equity Companies
8 Steps for Analysing Listed Private Equity Companies Important Notice This document is for information only and does not constitute a recommendation or solicitation to subscribe or purchase any products.
More informationIT Governance. What is it and how to audit it. 21 April 2009
What is it and how to audit it 21 April 2009 Agenda Can you define What are the key objectives of How should be structured Roles and responsibilities Key challenges and barriers Auditing Scope Test procedures
More informationAlternative Fee Arrangements
Alternative Fee Arrangements Alternative Fee Arrangements Overview Clients and law firms sometimes talk about Alternative Fee Arrangements (or AFAs ) without understanding what they entail. Best understood,
More informationCloud Computing. Exclusive Research from
2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud
More informationGuide to Value-Based Billing
Guide to Value-Based Billing ACC gratefully acknowledges Crowell & Moring for contributing this valuable resource. Copyright 2012 Crowell & Moring and Association of Corporate Counsel Table of Contents
More informationProcurement Category: Corporate Services Legal. How to bring down the gavel on legal fees
Procurement Category: Corporate Services Legal How to bring down the gavel on legal fees How to Bring Down the Gavel on Legal Fees There is little doubt that fees paid to law firms comprise a large portion
More informationDESIGN THINKING IS THE COMPETITIVE ADVANTAGE THAT BUSINESS LEGAL SERVICES PROVIDERS NEED
DESIGN THINKING IS THE COMPETITIVE ADVANTAGE THAT BUSINESS LEGAL SERVICES PROVIDERS NEED The US legal market is roughly just over $300 billion per year. Over one million juried lawyers compete alongside
More informationThe future of legal services pricing
1 The future of legal services pricing 28 February 2012 Contents 2 1. The market context 2. Alternative billing arrangements 3. International trends 4. Where to from here? 1. The market context 3 The market
More informationFive Firms Experiment With Alternative Fee Arrangements
Five Firms Experiment With Alternative Fee Arrangements By Kerry Curry Special Contributing Writer to The Texas Lawbook February 25, 2014 To some corporate general counsel, such as AT&T s Wayne Watts and
More informationIntroducing Strategic Meetings Management Solutions
Introducing Strategic Meetings Management Solutions Click to begin Where ideas meet results. WELCOME Introduction to SMM Solutions Overview Testimonial LEARN MORE SMM Quick Start Payment Solutions Business
More informationThe reality of cloud. Go beyond the hype and make a better choice. t 0845 5055 365 e sales@365itms.co.uk. www.365itms.co.uk
The reality of cloud Go beyond the hype and make a better choice www. The meaning of cloud 1. Cloud means different things to different people, something that s reflected in the many definitions of what
More informationUsing Value-Based Billing To Align Outside Counsel and Client Incentives
Using Value-Based Billing To Align Outside Counsel and Client Incentives Presentation for National Constitutional Center September 15, 2010 Rob Lipstein Crowell & Moring LLP Washington, DC Agenda 1. Trends
More informationTOP 10 LEGAL DEPARTMENT TECHNOLOGY MYTHS BUSTED!
TOP 10 LEGAL DEPARTMENT TECHNOLOGY MYTHS BUSTED! Introduction Have you heard the one about the Minotaur on the Mount that told the GC to slash her spending by half or face the wrath of Zeus? Neither have
More informationBusiness Process Services. White Paper. Five Principles to Consider when Consolidating your Finance and Accounting Function
Business Process Services White Paper Five Principles to Consider when Consolidating your Finance and Accounting Function About the Authors Vikas Golchha, Associate Vice President, TCS Vikas is part of
More informationmanaging Cost in the cloud
managing Cost in the cloud Executive Summary Leveraging cloud computing, specifically Infrastructure-as-a-Service (IaaS), has the potential to substantially lower an organization s infrastructure costs.
More informationWhich Managed Hosting And Private Hosted Cloud Option Is Right For You?
A Forrester Consulting June 2014 Thought Leadership Paper Commissioned By AT&T Which Managed Hosting And Private Hosted Cloud Option Is Right For You? Table Of Contents Executive Summary... 1 Select The
More informationIntroduction to Strategic Supply Chain Network Design Perspectives and Methodologies to Tackle the Most Challenging Supply Chain Network Dilemmas
Introduction to Strategic Supply Chain Network Design Perspectives and Methodologies to Tackle the Most Challenging Supply Chain Network Dilemmas D E L I V E R I N G S U P P L Y C H A I N E X C E L L E
More informationWhat s On the Minds of HR Directors? Neil Reichenberg Executive Director International Public Management Association for Human Resources
What s On the Minds of HR Directors? Neil Reichenberg Executive Director International Public Management Association for Human Resources The International Public Management Association for Human Resources
More information2013 TAGLaw International Conference. Legal Project Management : A New Model for Enhancing Profitability & Competitive Edge
2013 TAGLaw International Conference Legal Project Management : A New Model for Enhancing Profitability & Competitive Edge Susan Raridon Lambreth, Principal, LawVision Group Founder, Legal Project Management
More informationMaking the Case for Executive Coaching:
Making the Case for Executive Coaching: the most effective development process for creating a high performance culture Guidelines and ideas for clients Oakview CCM Ltd trades as occm, and is registered
More information2007 The Legal Intelligencer Online
2007 The Legal Intelligencer Online Billing & Wooing: Firms Offer Payment Options Stephanie Lovett 02-23-2007 Economic pressures on businesses have led to greater scrutiny of legal bills, and in many cases,
More informationIntroduction: The State of Network Managed Services
Introduction: The State of Network Managed Services The global marketplace dynamic of convergence is driving a wide array of challenges in the arena of network managed services both for communications
More informationQuantifying Outsourcing Intangible Benefits
Quantifying Outsourcing Intangible Benefits This paper presents the basis for quantifying the intangible benefits of outsourcing inititiatives in economic terms. Abstract This white paper provides outsourcing
More informationIs Your Business Strategy Shaping Your Strategic Account Program?
Is Your Business Strategy Shaping Your Strategic Account Program? By Peter F. Mathias CEO, Mathias and Company and Noel Capon Chair of the Marketing Division, Columbia Business School Is your Strategic
More informationPillsbury Global Sourcing BETTER DESIGN. BETTER DECISIONS. BETTER RESULTS. Pillsbury Winthrop Shaw Pittman LLP
Pillsbury Global Sourcing BETTER DESIGN. BETTER DECISIONS. BETTER RESULTS. Pillsbury Winthrop Shaw Pittman LLP 2 Better Design. Better Decisions. Better Results. Creating value isn t easy. Creating value
More informationSupplier Management for Complex Outsourced Services: A Strategic Framework
Supplier Management for Complex Outsourced Services: A Strategic Framework Chris O D Malone, Director Shared Services Expense Management Solutions, Inc. 508-460-7014; malone@expensemanagement.com 93 rd
More informationWhite. Paper. Minimizing ediscovery Complexity Through Vendor Consolidation. March, 2010
White Paper Minimizing ediscovery Complexity Through Vendor Consolidation By Brian Babineau March, 2010 This ESG White Paper was commissioned by FTI Technology and is distributed under license from ESG.
More informationCisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
More informationWhat we are seeing is sustained growth and increasing interest by corporates in adopting and enhancing a captive strategy.
30 NATURAL RESOURCES MARKET REVIEW 2015 What we are seeing is sustained growth and increasing interest by corporates in adopting and enhancing a captive strategy. NATURAL RESOURCES MARKET REVIEW 2015 31
More informationKey to you Success. Do the right work. Do the work right. James Bampos, Director - Customer Success Michelle Manimtim, Director - Consulting Services
Do the right work. Do the work right. cloud-based project, portfolio and work management software Key to you Success James Bampos, Director - Customer Success Michelle Manimtim, Director - Consulting Services
More information3PL Selection Strategies
3PL Selection Strategies Presented by: Sponsored by: Matt Kulp Principal 2014 MHI Copyright claimed as to audiovisual works of seminar sessions and sound recordings of seminar sessions. All rights reserved.
More informationAchieving Cost Improvements and Bank Operational Efficiencies
Achieving Cost Improvements and Bank Operational Efficiencies May 12, 2015 Audit Tax Advisory Risk Performance 2015 Crowe Horwath LLP 1 Session Description With banks experiencing slow revenue growth,
More informationdiversified industrials Supply and Demand Risk Management in Turbulent Times
diversified industrials Supply and Demand Risk Management in Turbulent Times KPMG LLP With consumer confidence shaken and spending curtailed, businesses are facing some of the most challenging operating
More informationVIEWPOINT ARTICLE. Facility Management Outsourcing: Negotiating the Business Model. AgileOAK.com
Facility Management Outsourcing: Negotiating the Business Model 1 TABLE OF CONTENTS Executive Summary... 3 Discussion... 4 The Business Model... 4 Pricing Structure... 4 Allowable Pass-Through Expenses...
More informationThe New Rules of Telecom Expense Management Effectively Managing Telecom Spend in Today s World
Over the past decade, the way organizations communicate has radically changed. As data and wireless communications have grown, telecom expenses have become a significant expense equating to 3-4% of revenue
More informationApplying the Principles of Supplier Relationship Management (SRM) to Human Capital
Applying the Principles of Supplier Relationship Management (SRM) to Human Capital Abstract: For more than a decade, companies have optimized their hard goods supply chain to bring together buyers and
More informationInside Counsel Perspectives
Inside Counsel Perspectives PANELISTS: JENNIFER WUAMETT, VP & CHIEF IP COUNSEL, FREESCALE SEMICONDUCTOR, INC. NESTOR HO, VP & GENERAL COUNSEL, SILICON LABORATORIES INC. MODERATOR: CHRIS BENSON, PARTNER,
More informationETHICS PANEL: ETHICS AND REALITIES OF ALTERNATE FEE ARRANGEMENTS
Litigation Management: Driving Great Results ETHICS PANEL: ETHICS AND REALITIES OF ALTERNATE FEE ARRANGEMENTS Moderator: Linda Woolf Goodell DeVries Leech & Dann -- 93 -- NAVIGATING THE WORLD OF ALTERNATIVE
More informationAccounts Payable Guide
Accounts Payable Guide Accounts payable has traditionally been viewed as a cost center by most businesses, but adopting the right payables strategy can provide cost-saving operational benefits and free
More informationTalent DNA that drives your business
Talent DNA that drives your business Align your talent DNA and business strategy to achieve real success Accelerate your business with a strategic HCM solution that turns your human capital investment
More informationOutsourcing Bespoke Software
Outsourcing Bespoke Software A Light Speed IT Solutions White Paper What is bespoke software development and why would you want to use it? In essence it is software made to your business requirements.
More informationDoes Your Outsourcing Strategy Give You the Resiliency to Thrive in a Down Economy? May 6, 2009
Does Your Outsourcing Strategy Give You the Resiliency to Thrive in a Down Economy? May 6, 2009 Agenda Positioning Your Company for Future Growth with a Flexible Back Office - Archstone Consulting Ensuring
More informationOPTIMIZING SALES EFFECTIVENESS THROUGH VALUE AND DIFFERENTIATION
OPTIMIZING SALES EFFECTIVENESS THROUGH VALUE AND DIFFERENTIATION UNDERSTANDING CUSTOMER NEEDS Most sales organizations strive to preserve their margins during the sales process; but even the savviest salesperson
More informationCustomer Relationship Management Do You Know Your Customers?
Customer Relationship Management Do You Know Your Customers? Dr. Wolfgang Martin Chairman CRM-expo Member of CRM Expertenrat January 2005 Do You Know Your Customers? CRM: Basic Definitions CRM: Model Matters
More informationMaking the Most of Property
the High performance portfolio: Making the Most of Property Management Agreements SUMMARY Property management agreements create the framework for who does what, when, where, and for how much in the relationship
More informationAsia/Pacific. Yanna Dharmasthira
Trends and Directions of SaaSS in Asia/Pacific Yanna Dharmasthira October 2013 Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval
More informationbuilding and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t
building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t INTRODUCTION 1 1 THE GROWING INFLUENCE OF PROCUREMENT PROFESSIONALS 2 2 GUIDELINES FOR
More informationBest Practices for Merchant Cash Advance Providers: Assessment of Risk
INDUSTRY WHITE PAPER APRIL 2008 Best Practices for Merchant Cash Advance Providers: Assessment of Risk Presented by AdvanceMe, Inc. Executive Summary As the industry matures, more merchants and potential
More informationInfor Human Capital Management Talent DNA that drives your business
Infor Human Capital Management Talent DNA that drives your business 1 Infor Human Capital Management Align your talent DNA and business strategy to achieve real success Accelerate your business with a
More informationERP Software and Your Business
CRM-ERP.com ERP Software and Your Business Choosing and Implementing the ERP Software Solution that Provides the Most Benefit to Your Company White Paper June 2008 ERP Software and Your Business Choosing
More informationBetter Onboarding to Enable Organizational Agility
RTM Consulting Better Onboarding to Enable Organizational Agility A Guide for the Support Services Executive Randy Mysliviec President & CEO RTM Consulting 2 2012-2014 All rights reserved. Better Onboarding
More informationBAE Systems adopts eprocurement for enterprise efficiency
C A S E S T U D Y BAE Systems adopts eprocurement for enterprise efficiency Leveraging a hosted solution to reduce cost and improve service levels Company Profile BAE Systems is a premier global defense
More informationKPMG s Financial Management Practice. kpmg.com
KPMG s Financial Management Practice kpmg.com 1 KPMG s Financial Management Practice KPMG s Financial Management (FM) practice, within Advisory Management Consulting, supports the growing agenda and increased
More informationBenchmarking Knowledge Management in U.S. and UK Law Firms
Benchmarking Knowledge Management in U.S. and UK Law Firms By Stuart Kay Stuart Kay is Knowledge Manager, Gilbert + Tobin, 2 Park Street, Sydney NSW 2000, Australia. Tel: +61 2 9263 4393; Fax: +61 2 9263
More informationThe Business-Centric CIO
The Business-Centric CIO Issue 2 1 The Business-Centric CIO 2 From the Gartner Files: Using IT Financial Management to Improve Business Outcomes 6 About VMware Today s successful CIOs are not only technology
More informationContract Management The Mavericks Won t Like This!
Contract Management The Mavericks Won t Like This! Keith Wallis How Much Did That Project Cost? Real Life Example Original contract amount $500K Variations scope changes not visible Total variations =
More informationCall Center Optimization. Utility retail competition is about customer satisfaction, and not just retail prices
Energy, Utilities and Chemicals the way we see it Call Center Optimization Utility retail competition is about customer satisfaction, and not just retail prices Customers critical awareness; emancipation
More informationIntelligent Customer Function (ICF)
CAPABILITY AUDIT FOR HEIs Higher Education Institutions (HEIs) should organically develop their own to successfully manage the process of strategic sourcing. The capability audit provides an assessment
More informationSolvency Management in Life Insurance The company s perspective
Group Risk IAA Seminar 19 April 2007, Mexico City Uncertainty Exposure Solvency Management in Life Insurance The company s perspective Agenda 1. Key elements of Allianz Risk Management framework 2. Drawbacks
More informationExecutive Summary - North Carolina Statewide Technical Architecture
State of North Carolina NASCIO Nomination Enterprise Architecture Executive Summary - North Carolina Statewide Technical Architecture In 1994, North Carolina recognized a the need for a comprehensive enterprise
More information3PL Selection Strategies
3PL Selection Strategies Sponsored by: Presented by: Bryan Jensen Principal 2015 MHI Copyright claimed for audiovisual works and sound recordings of seminar sessions. All rights reserved. 1 Agenda Current
More informationWhat Does Change Look Like?
What Does Change Look Like? BY DOUG ZUCKER, AIA, IIDA, LEED AP The legal business is changing more rapidly than ever, and your office space will need to be designed to respond to those changes. A recent
More informationBest practices for planning and budgeting. A white paper prepared by Prophix
A white paper prepared by Prophix Executive summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations
More informationFinding the Win-Win in the Law Firm-Client Relationship
Finding the Win-Win in the Law Firm-Client Relationship by Charles A. Maddock Copyright 2008 Altman Weil, Inc., Newtown Square, PA, USA All rights for further publication or reproduction reserved. In the
More informationOUTSOURCING. The Original Agreement provided for an optional 3-year extension to the original 10-year term.
Filed: -- EB--0 Exhibit C Tab Page of OUTSOURCING.0 BACKGROUND Hydro One Networks Inc. ( Networks ) entered into a -year master services agreement with Inergi LP ( Inergi ) on December, 0 for services
More informationChange the way work is done:
Change the way work is done: HR anywhere, anytime with Infor HCM Kelvin Lovely, SPHR Infor HCM LEHRN March 7, 2013 1 1 Shared services glossary Shared Services a model, virtual or physical, for leveraging
More informationEMAIL MARKETING TRENDS B2B BENCHMARKS FOR 2015
EMAIL MARKETING TRENDS B2B BENCHMARKS FOR 2015 FIND. NURTURE. CONVERT. Research Conducted by Ascend2 in Partnership with Dun & Bradstreet NetProspex OVERCOMING THE MOST CHALLENGING OBSTACLE TO EMAIL SUCCESS.
More informationIs now a good time to sell your consulting
Is now a good time to sell your consulting THE 2014 BUYERS RESEARCH REPORT F R O M E Q U I T E Q Opportunities for sellers in the consulting sector M&A market Contents Highlights...3 Introduction...4 Buyers
More informationVendor Consolidation and Maximizing the Value of Outside Legal Service Providers
Vendor Consolidation and Maximizing the Value of Outside Legal Service Providers A Medical Research Consultants White Paper Budgetary pressures and a changing litigation landscape The legal industry is
More informationCustomer effectiveness
www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading
More informationBI 2015: View of the Future of Intelligence in Firms
BI 2015: View of the Future of Intelligence in Firms Audrey Mungal Director, Redwood Analytics Product Management 2012 Redwood Analytics User Conference Analysis. Insight. Action. BI 2015: View of the
More informationAdding Value In Finance And Accounting Outsourcing
Portfolio Media. Inc. 860 Broadway, 6th Floor New York, NY 10003 www.law360.com Phone: +1 646 783 7100 Fax: +1 646 783 7161 customerservice@law360.com Adding Value In Finance And Accounting Outsourcing
More informationFinancing REDD+ Opportunities, Nuances, and Reflections on how to succeed. Bangkok, Thailand September 30, 2012
Financing REDD+ Opportunities, Nuances, and Reflections on how to succeed Bangkok, Thailand September 30, 2012 Context We will need funding for all phases of REDD+ Durban: Funding may come from a wide
More informationTrends & Opportunities in Law Firm Outsourcing. 2014-2015 survey
Trends & Opportunities in Law Firm Outsourcing 2014-2015 survey Trends & Opportunities In Law Firm Outsourcing 2014-2015 Copyright 2015, Sandpiper Partners LLC, All Rights Reserved. Trends & Opportunities
More informationYou Can t Sue a Disaster. Assess your risk, plan for disruption, protect your firm
You Can t Sue a Disaster. Assess your risk, plan for disruption, protect your firm Speaker Bios Stacy Colvin Partner Hunton & Williams LLP Practicing law since 1993, Stacy advises on the development and
More informationInformation Technology Asset Management
Information Technology Asset Management HARDWARE SOFTWARE AND SERVICES AUBREY P. JONES, PMP DATA SYSTEMS ANALYSTS, INC SUMMARY Management of government/defense IT assets is an increasing target for cost
More informationTECHNOLOGY: CHANGING THE ATTORNEY-CLIENT RELATIONSHIP FOR THE BETTER!
AN ADERANT WHITE PAPER FOR LAW FIRMS TECHNOLOGY: CHANGING THE ATTORNEY-CLIENT RELATIONSHIP FOR THE BETTER! JULY 2015, ADERANT HOLDINGS, INC. ALL RIGHTS RESERVED INTRODUCTION Several years ago, an article
More informationOptimizing Software Delivery: Should We Buy, Build, or Outsource? Twin SPIN Talk June 2, 2005 Dr. Joyce Statz
Optimizing Software Delivery: Should We Buy, Build, or Outsource? Twin SPIN Talk June 2, 2005 Dr. Joyce Statz Agenda Challenges we Face Why ask the question? Choices What can we buy? Choices When should
More informationTop Unified Communications Trends For Midsize Businesses
A Custom Technology Adoption Profile Commissioned By Cisco January 2014 Top Unified Communications Trends For Midsize Businesses 1 Introduction As the corporate landscape becomes increasingly mobile, and
More informationSILVER LININGS & SURPRISES
SILVER LININGS & SURPRISES CDW s 2013 State of The Cloud Report 2013 CDW LLC INTRODUCTION An organization s decision to move IT to the cloud is daunting because it is a wholesale change in sourcing and
More informationBUSINESS IMPACT WHITE PAPER SERIES MATTER MANAGEMENT: THE GROWING DEMAND FOR MANAGING LEGAL PROJECTS 2014, ADERANT HOLDINGS, INC. ALL RIGHTS RESERVED
BUSINESS IMPACT WHITE PAPER SERIES MATTER MANAGEMENT: THE GROWING DEMAND FOR MANAGING LEGAL PROJECTS 2014, ADERANT HOLDINGS, INC. ALL RIGHTS RESERVED MATTER MANAGEMENT: THE GROWING DEMAND FOR MANAGING
More informationLeveraging CRM spend in retail banking
Leveraging CRM spend in retail banking Insight Newsletter No 2: 2007 Getting What You Paid For: Cost Allocation of a Relationship Loyalty Program By: Gail L. Sneed, Director of Professional Services, Maritz
More informationHow to Maximize the Value When Selling Your Management Company
WHITE PAPER How to Maximize the Value When Selling Your Management Company INSIDE THIS REPORT Rational for Selling Management Company Valuation Acquisition Deal Structure Tips to Optimize Your Exit Value
More informationGovernance Takes A Central Role As Enterprises Shift To Mobile
A Forrester Consulting Thought Leadership Paper Commissioned By Druva October 2014 Governance Takes A Central Role As Enterprises Shift To Mobile Table Of Contents Executive Summary... 1 Mobility Adds
More informationHow To Improve Sales At A Large Business
The Technology Industry: Sales Trends and Strategic Initiatives Executive Summary While steady investments in technology by both companies and consumers have underwritten much of the productivity increases
More informationTouch Points Touch Points Step 1 Spend Areas Step 2 Creating and Developing a Sourcing Team Executive Sponsorship
Strategic Sourcing: A Step-By-Step Practical Model Robert J. Engel, Vice President-Project Services The Procurement Centre 713-623-0111 Ext. 224; bengel@tpc-usa.com 89 th Annual International Supply Management
More informationRemote Collaboration Services in the Legal Industry. Driving Productivity and Profitability. By Debra Chin Senior Vice President Palmer Research
WHITEPAPER Remote Collaboration Services in the Legal Industry Driving Productivity and Profitability By Debra Chin Senior Vice President Palmer Research February 2012 This Palmer Research White Paper
More informationSupply Chain Strategy: Real Options for Doing Business at Internet Speed
Supply Chain Strategy: Real Options for Doing Business at Internet Speed by André Kuper and Corey Billington Hewlett-Packard Company A fresh approach is urgently needed to deal with the changing realities
More informationBest Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006
A white paper prepared by PROPHIX Software October 2006 Executive Summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However,
More informationSmall Business Exit Strategy. How to get out, when its time to get out
Small Business Exit Strategy How to get out, when its time to get out Learning Objectives At the end of this module, you will be able to: Identify business exit strategy options, including various selling
More informationIT & Management Consulting Services
2008 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Microsoft Dynamics,
More informationStrategic Meetings Management Getting Started
Strategic Meetings Management Getting Started Introduction and Welcome Kevin Iwamoto Vice President Enterprise Strategy, StarCite 25+ Industry Veteran 14 years as a Global Travel & Meetings Procurement
More informationRight-Sizing Electronic Discovery: The Case For Managed Services. A White Paper
Right-Sizing Electronic Discovery: The Case For Managed Services A White Paper 1 2 Table of Contents Introduction....4 An Overview of the Options...4 Insourcing: Bringing E-Discovery Processes In-House....4
More informationThe 6 Profit Points of Every Law Firm
LexisNexis Law Firm Practice Management WHITE PAPER SERIES The 6 Profit Points of Every Law Firm Taking control of data to help increase your firm s profitability EXECUTIVE SUMMARY From reduced profits
More informationOur Capabilities. 3SIXTY Global, the specialist consulting company for buyers and providers of corporate travel services and expenses.
Our Capabilities 3SIXTY Global, the specialist consulting company for buyers and providers of corporate travel services and expenses. 3SIXTY Global has the experience to improve how your company travels.
More informationElegantJ BI. White Paper. The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME)
ElegantJ BI White Paper The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME) Integrated Business Intelligence and Reporting for Performance Management, Operational
More information