The New Rules of Telecom Expense Management Effectively Managing Telecom Spend in Today s World

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The New Rules of Telecom Expense Management Effectively Managing Telecom Spend in Today s World"

Transcription

1 Over the past decade, the way organizations communicate has radically changed. As data and wireless communications have grown, telecom expenses have become a significant expense equating to 3-4% of revenue for the enterprise. Most organizations waste millions of dollars annually by not managing their telecom spend in a standardized, centralized way. To address these challenges, organizations must follow the three new rules of telecom expense management to reduce telecom spend and improve efficiencies. Copyright 2010 Telesoft

2 Table of Contents Introduction... 3 Telecom Expense Management Drivers... 3 Three New Rules of TEM... 3 New Rule #1: Proactively Manage Telecom Spend... 4 New Rule #2: Manage Fixed and Mobile Telecom Together... 5 New Rule #3: Extend the Value of TEM with Intuitive Solutions for Multiple Users... 6 Conclusion... 6 Next Steps... 7 Free Telecom Cost Savings Analysis... 7 Page 2

3 Introduction Over the past decade, the way organizations communicate has changed radically. Network traffic for data and wireless has eclipsed fixed voice traffic. Information that was transmitted across networks through voice communications is now sent through s, text messages, images, and applications that contain large files of digital information. Communications continue to be critical to the success of organizations and employees rely increasingly on data to perform their jobs. In addition, a larger portion of these information workers no longer labor within the confines of the four walls of their employer s job sites. This has increased the need for wireless communications where employees have real-time access to information. Telecom Expense Management Drivers As data and wireless communications have grown, telecom expenses have become a significant expense that now equates on average to 3.6% of revenue for enterprises. Organizations face a tough economic environment, with constant pressure to reduce spend and improve efficiencies. This is a challenging proposition for telecom considering that multiple cross-functional groups within the enterprise have responsibility for managing some part of the telecom expense lifecycle. In a recent survey, enterprise managers indicated that lack of cross-functional coordination created a situation where nearly one third of telecom spending is not proactively managed. Three New Rules of TEM Three new rules of telecom expense management have emerged to help companies meet these challenges to reduce telecom spend and improve efficiencies. First, companies must proactively manage their telecom expenses. Second, organizations must manage fixed and mobile expenses together. Third, TEM technology must now conform to meet the needs of multiple users across the organization. These three approaches make for the new rules of telecom expense management, which must be understood to successfully manage costs in today s world. Page 3

4 New Rule #1: Proactively Manage Telecom Spend Historical Audits Alone Aren t Enough With the old approach, historical audits were the only way to identify billing errors and dispute overcharges - after telecom bills were paid. This was a lengthy unpredictable process. Claims and submissions with telecom service providers were often summarily rejected because the level of detail and documentation that was required for billing claims was incomplete. After additional information was submitted, service providers would take 90 days or longer to review larger claims. These claims often required escalations to different managers in the carrier billing account team. And, as telecom costs rose, large disputes - along with a reactive approach to billing errors - added unpredictability to the enterprise budget. You Need Visibility into the Entire Telecom Lifecycle to Proactively Manage Spend Today, organizations must proactively manage telecom expenses to reduce spend and improve efficiencies. Most organizations waste millions of dollars annually by not managing their telecom spend in a standardized, centralized way. While historical audits are a valuable checkpoint, a more proactive approach is required to manage the entire telecom lifecycle from sourcing and procurement, service order management, asset management, invoice management, expense validation, optimization, and reporting. Organizations need better visibility into that full lifecycle to proactively manage spend. Most organizations find it challenging and time-consuming to provide complete and accurate reporting on their telecom environment. Without a clear understanding of telecom spending, organizations cannot drive down costs that equate to millions of dollars in savings. The main challenges enterprises face when reporting on telecom expenses are ensuring accurate information is provided and being able to efficiently generate data. These struggles stem from the fact that telecom expense reporting typically lacks any type of automation and is extremely cumbersome and time-consuming. Telecom Expense Management (TEM) is the practice of automating telecommunication service expenses (voice, data, and wireless) across your enterprise. It is one of the fastest, most measurable ways to save money and streamline efficiencies. Companies are now using information from their TEM solutions for financial planning and reporting. They are developing budget forecasts and establishing internal financial control procedures. Managers want reporting to provide information on spending by cost center, business unit, service, office, and employee. Reporting must also deliver a single consolidated view of fixed, mobile, and international expenses. Page 4

5 New Rule #2: Manage Fixed and Mobile Telecom Together Wireless Services and Expenses are Skyrocketing Data and mobile expenses are displacing fixed voice services. Convergence of voice and data services together is driving the enterprise market with IP VPNs replacing legacy frame relay and ATM services. Converged voice IP PBXs are replacing legacy PBXs. Use of wireless services and expenses are growing at a rate of 30% or more per year for enterprises. Data applications are driving wired and wireless network traffic. This data traffic includes video conferencing, high-volume business applications, large files, and images used for business. Submissions for billing errors on voice services no longer dominate billing claims. The old focus on negotiating long distance rates no longer applies to companies that have adopted Voice Over Internet Protocol (VoIP) calling. The old strategy of controlling fixed voice services alone is obsolete. You Need Unified Management of Fixed and Mobile Expenses Organizations must manage fixed and mobile voice and data services together through a unified TEM platform. A unified TEM platform provides centralized inventory across fixed and wireless, common data sharing, unified reporting, single sign-on -- all things that make management and reporting easier. With this information, organizations have better leverage with carriers over expenses and can more accurately prepare communications budgets to meet rising expectations of employees for mobile services. In this new world, wireless has become a flashpoint with 75% of enterprises beginning to address this category. Today, 41% of enterprises cite lack of visibility into wireless device inventory and usage as their top challenge to managing wireless services. In fact, Gartner forecasts that 80% of enterprises will overspend on their wireless service costs by an average of 15%. For 34% of respondents, payment of wireless expenses via T&E reimbursement makes it hard to enforce policy and find violations. Change from voice to data and wireless-centric networks requires more focus on asset management. As managers add new data and wireless services, old services need to be disconnected. An accurate inventory of the assets is critical to ensure the accuracy of billing and identify cost savings opportunities. Inventory for wireless services is very dynamic with many changes as employees change jobs, hardware replacement cycles are shorter, and there is a need to track information to individual users to ensure they are on the right service plan. Page 5

6 New Rule #3: Extend the Value of TEM with Intuitive Solutions for Multiple Users Under the old approach, TEM solutions were not intuitive and did not integrate well with other enterprise applications. Reporting and TEM data was static. It was virtually impossible to perform queries or scenarios based on changed assumptions for adoption of new communications services, changes in service providers, or simply adjusting the dates in a report. Interaction with backend data required special requests from IT. Users of TEM applications had to become experts that specialized in TEM and these solutions. Much of the functionality was hard to use because it was difficult to learn. With different cross-functional groups managing different parts of the telecom expense lifecycle management, finance, IT, procurement, and facilities -- today s TEM solutions must have a user interface that meets the needs of all types and levels of users. As browser-based applications are becoming more robust, users expect an experience similar to desktop applications. This user-centered design improves productivity for people that use the solution. Navigation and features must be intuitive for different departments to collaborate and work. Functionality is easier to use, maximizing your return on investment and more users can be experts. Wizard-based reporting and data marts allow users to access data and robust reporting without special requests for IT to provide assistance. Users are able to be more productive with less ramp-up time and training. Conclusion Business people want to see the results. They also want to ensure that telecom spending is accurate and optimal. By following the new rules of TEM, enterprises get this and more to: Proactively manage telecom spend. One of the goals with a proactive approach that manages the full lifecycle for telecom expenses is to improve the bottom line through better visibility and accountability from top to bottom for consumption of services. Reporting is the key to this proactive approach. Enterprises also gain insights into why billing errors occur and how to improve internal processes to avoid billing errors. Manage fixed and mobile spend together. The rapid shift in technology from fixed voice services to data and wireless services requires asset management tools and reporting that provide insights into these new services. Extend the value of TEM with intuitive solutions for multiple users. Access goes beyond reporting with the third new rule that calls for applications that conform to users. This extends telecom data access to a broader class of users that are able to use TEM data for better decision-making. Managers can optimize spending on telecom services and reduce their costs by increasing operational efficiencies. Ultimately, organizations can manage spend on communications as an investment. Page 6

7 Next Steps Telesoft is the trusted partner in Telecom Expense Management (TEM) software and services. For more than 25 years, Telesoft has worked with customers to reduce fixed and mobile telecom spend to improve their bottom lines. Delivered as a hosted solution, licensed software or outsourced service, Telesoft TEM automates the telecom expense management lifecycle - from management of telecom invoices, usage and cost allocation, through provisioning and inventory - to lower telecom expenses and improve efficiencies. With Telesoft, organizations can easily address the new rules of telecom expense management and: Centralize telecom inventory and ordering so organizations can avoid overpayments, unintended service disconnects, and billing for services no longer in use and accelerate moves, adds, changes, and deletes (MACDs). Simplify telecom invoice processing and reporting so organizations save time and eliminate late payments by accelerating invoice approval processes, ultimately improving budgeting, forecasting, and accrual processes. Automate invoice validation and dispute management so resources are not wasted on manual validation, errors do not slip by unnoticed, and disputes are easily identified, managed, and tracked through the lifecycle to ensure credit/recovery. Track usage and chargeback expenses to drive down consumption by allocating telecom costs to the appropriate cost center and streamlining management of telecom vendors, products, and services. Free Telecom Cost Savings Analysis Let Telesoft help you uncover savings. In just 30 minutes, we will: Show you how much you can save with telecom expense management. Pinpoint opportunities to lower your current telecom expenses. Provide a detailed report showing the savings you can expect in four major areas of telecom expense management. Telesoft Corp E. Camelback Road Suite 300 Phoenix, AZ Page 7

Quote Management: A Smarter Way To Reduce Telecom Expenses

Quote Management: A Smarter Way To Reduce Telecom Expenses Quote Management: A Smarter Way To Reduce Telecom Expenses Savvy managers use competitive price requests from multiple vendors more frequently than others to reduce telecom expenses. Requesting multiple

More information

Invoice Management Five Ways to Decrease Telecom Expenses and Increase Visibility

Invoice Management Five Ways to Decrease Telecom Expenses and Increase Visibility Five Ways to Decrease Telecom Expenses and Increase Visibility Telecom bills are the most complex and error-prone an enterprise receives. The sheer number and complexity of invoices from multiple vendors

More information

7 Things. Every CIO Should Know About Telecom Expenses. 2009 Telesoft Corp. All rights reserved.

7 Things. Every CIO Should Know About Telecom Expenses. 2009 Telesoft Corp. All rights reserved. 7 Things Every CIO Should Know About Telecom Expenses 7 Things Every CIO Should Know About Telecom Expenses You re wasting millions. The truth is that most enterprises waste millions of dollars annually

More information

Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start. WhitePaper. We innovate. You benefit.

Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start. WhitePaper. We innovate. You benefit. Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start WhitePaper We innovate. You benefit. Veramark White Paper: Reducing Telecom Costs Why Invoice Management is

More information

Cost Justifying Mobility Management Untapped Cost Savings You Can t Ignore

Cost Justifying Mobility Management Untapped Cost Savings You Can t Ignore Wireless expenses are the fastest growing and least managed telecom expenses. Most organizations are managing mobility with a patchwork of manual processes - for hundreds of devices, contracts, and invoices

More information

Maximize Telecom Savings with TEM Business Process Outsourcing

Maximize Telecom Savings with TEM Business Process Outsourcing Maximize Telecom Savings with TEM Business Process Outsourcing As telecom expense management (TEM) continues to provide significant savings to the enterprise, organizations are considering business process

More information

Using TEM to Fuel the Big Data Machine. Telesoft TEM Edge Webinar December 12, 2012

Using TEM to Fuel the Big Data Machine. Telesoft TEM Edge Webinar December 12, 2012 Using TEM to Fuel the Big Data Machine Telesoft TEM Edge Webinar December 12, 2012 Today s Presenter Joe Basili President and Research Director Network Trends Now P: (973) 763-6265 joebasili@networktrendsnow.com

More information

Controlling Costs with Managed Mobility Services

Controlling Costs with Managed Mobility Services WHITE PAPER Controlling Costs with Managed Mobility Services Learn about how Managed Mobility Services can produce cost savings and help improve the productivity of your mobile workforce. There are many

More information

Ensuring Maximum ROI from a Success Fee-based Telecommunications Audit

Ensuring Maximum ROI from a Success Fee-based Telecommunications Audit WHITE PAPER Ensuring Maximum ROI from a Success Fee-based Telecommunications Audit This White Paper explains what a Telecommunications Audit is and what results an enterprise should expect from a successful

More information

Wireless Expense Management: New Priorities for Today s Challenges

Wireless Expense Management: New Priorities for Today s Challenges A Nielsen study found that mobile calls peaked in 2007; mobile data communications have passed voice communications. The use of data is rapidly growing as businesses leverage applications that use GPS

More information

Asentinel Telecom Expense Management (TEM)

Asentinel Telecom Expense Management (TEM) PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the

More information

8 Tips for Winning the IT Asset Management Challenge START

8 Tips for Winning the IT Asset Management Challenge START Tips for Winning the IT Asset Management Challenge START A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned

More information

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures?

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures? SOLUTION BRIEF: CA IT ASSET MANAGER How can I reduce IT asset costs to address my organization s budget pressures? CA IT Asset Manager helps you optimize your IT investments and avoid overspending by enabling

More information

Introducing Telapprise

Introducing Telapprise Introducing Telapprise Translating Telecom Chaos into Streamlined Efficiency 1 Telecom Industry Experts Industry leading consulting expertise and TEM experience Proven methodology for significant savings

More information

Building a Winning Business Case for Telecom Expense Management (TEM)

Building a Winning Business Case for Telecom Expense Management (TEM) Building a Winning Business Case for Telecom Expense Management (TEM) INTRODUCTION With diverse geographical footprints, expanding communication needs, and a proliferation of carrier partners offering

More information

RESEARCH NOTE THE ENTERPRISE CASE FOR TELECOM EXPENSE MANAGEMENT THE BOTTOM LINE THE SITUATION. January 2013. Document N3

RESEARCH NOTE THE ENTERPRISE CASE FOR TELECOM EXPENSE MANAGEMENT THE BOTTOM LINE THE SITUATION. January 2013. Document N3 RESEARCH NOTE THE ENTERPRISE CASE FOR TELECOM EXPENSE MANAGEMENT THE BOTTOM LINE Nucleus has found that multiple companies reduced unmanaged telecom, network, and wireless costs up to 25 percent on a one-time

More information

IBM Global Technology Services August 2007 IBM Telecom Expense Management Services

IBM Global Technology Services August 2007 IBM Telecom Expense Management Services IBM Telecom Expense Management Services Gain control over your telecommunications environment by proactively managing your voice, data and wireless expenses. Let telecom expense visibility, control, intelligence

More information

TEM, WEM and MMS Programs: Developing a Sustainable ROI, Cost Justification and Business Case

TEM, WEM and MMS Programs: Developing a Sustainable ROI, Cost Justification and Business Case TEM, WEM and MMS Programs: Developing a Sustainable ROI, Cost Justification and Business Case Table of Contents Executive Summary 1 What is Telecom Expense Management? 1 What is Wireless Expense Management?

More information

WHITEPAPER. Telecommunications Expense Management: Taking Control

WHITEPAPER. Telecommunications Expense Management: Taking Control Telecommunications Expense Management: Taking Control Executive Summary In today s economy, all enterprises are under continuing pressure to increase profits while reducing costs. Reducing costs typically

More information

Insights into Enterprise Telecom Expense Management

Insights into Enterprise Telecom Expense Management IBM Software Industry Solutions Telecom Expense Management Insights into Enterprise Telecom Expense Management Trends and Best Practices Insights into Enterprise Telecom Expense Management Introduction

More information

Unlock the code IT Asset Management

Unlock the code IT Asset Management HP Software: Apps meet Ops 2015 Unlock the code IT Asset Management Luc Landuyt/ April 2 nd, 2015 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to

More information

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs BT Managed Mobility Expenses Complete visibility and control to reduce your mobile communication costs The challenge of spiralling mobility costs Many organisations are struggling to control rising mobility

More information

Simplifying Mobility Management. WhitePaper VERAMARK 2013 TEM SERIES, #3

Simplifying Mobility Management. WhitePaper VERAMARK 2013 TEM SERIES, #3 Simplifying Mobility Management WhitePaper VERAMARK 2013 TEM SERIES, #3 Simplifying Mobility Management New solutions for the wireless world If you don t already have a mobility management strategy in

More information

COMIT s Benefits. COMIT Product Overview

COMIT s Benefits. COMIT Product Overview A certified SBA 8(a) SDB-ANC Company GSA Schedule: GS-35F-0630V COMIT Product Overview PCR s premier technology management software solution, the Communications Management Information Tool (COMIT), provides

More information

Next Generation Telecom Expense Management

Next Generation Telecom Expense Management IBM Software Industry Solutions Telecom Expense Management Next Generation Telecom Expense Management Expanding TEM Beyond Invoices to Generate Greater Value and Control for the Global Enterprise Next

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

How to Gain Double Digit Telecom Cost Recovery and Mobile Optimization in 100 Days

How to Gain Double Digit Telecom Cost Recovery and Mobile Optimization in 100 Days June 2013 A White Paper by Tellennium Part 1 of Building ROI in Healthcare Series: How to Gain Double Digit Telecom Cost Recovery and Mobile Optimization in 100 Days June 2013 Executive Summary Healthcare

More information

A Vision for the Future of TEM

A Vision for the Future of TEM A Vision for the Future of TEM Table of Contents The Current State of the TEM Market...3 TEM Origins...3 Why TEM?...3 TEM Emerges in 2002...4 What is TEM?...4 TEM Adapts to Meet Client Needs...5 A Vision

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

The Benefits of Hosted VoIP Phone Service for a Distributed Workforce

The Benefits of Hosted VoIP Phone Service for a Distributed Workforce The Benefits of Hosted VoIP Phone Service for a Distributed Workforce Addressing the challenges of a decentralized telecommunications network The Benefits of Hosted VoIP Phone Service for a Distributed

More information

Comparing Fax Servers to Outsourced Messaging Services. April 28, 2005

Comparing Fax Servers to Outsourced Messaging Services. April 28, 2005 Comparing Fax Servers to Outsourced Messaging Services April 28, 2005 Comparing Fax Servers to Outsourced Messaging Services Abstract Faxes are embedded into the workflow of many business processes: in

More information

Connecting to Compete: The Case for Upgrading Your Network

Connecting to Compete: The Case for Upgrading Your Network + CONNECTIVITY WHITE PAPER Connecting to Compete: The Case for Upgrading Your Network Introduction As companies face escalating network traffic growth from not only Internet use but also business applications,

More information

The Evolution of TEM to CLM: How to Deliver Value through Effective Management across your Communications Lifecycle

The Evolution of TEM to CLM: How to Deliver Value through Effective Management across your Communications Lifecycle The Evolution of TEM to CLM: How to Deliver Value through Effective Management across your Communications Lifecycle Presented by Gary Langfitt, President of Expense Management Services Carl Friedholm,

More information

Best-in-Breed P2P Automation:! A PwC Perspective! Best of Breed P2P Automation PwC

Best-in-Breed P2P Automation:! A PwC Perspective! Best of Breed P2P Automation PwC Best-in-Breed P2P Automation:! A Perspective! Best of Breed P2P Automation 1 Managing Director, US Leader Shared Services and Outsourcing Advisory, Founder and President, Direct Commerce We frequently

More information

Total Telecom Cost Management. Reducing Communications Costs 25%

Total Telecom Cost Management. Reducing Communications Costs 25% Total Telecom Cost Management Reducing Communications Costs 25% Executive Summary Managing telecommunications costs is a daunting task whether you re a FORTUNE 500 company or a small business. Given the

More information

Enterprise Energy Management with JouleX and Cisco EnergyWise

Enterprise Energy Management with JouleX and Cisco EnergyWise Enterprise Energy Management with JouleX and Cisco EnergyWise Introduction Corporate sustainability and enterprise energy management are pressing initiatives for organizations dealing with rising energy

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information

Transportation Management Systems Solutions:

Transportation Management Systems Solutions: Transportation Management Systems Solutions: The Workhorse of Logistics 866.672.2862 m33integrated.com 511 Rhett Street, Suite 3 Greenville, South Carolina 29601 Few advances in commercial transportation

More information

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications Best Effort gets Better with MPLS Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications A White Paper on Multiprotocol Label Switching October,

More information

IBM Maximo Asset Management for IT

IBM Maximo Asset Management for IT Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs and financial impact of IT assets with a single solution that tracks and manages your hardware, software

More information

Corporate Mobile Policy Template

Corporate Mobile Policy Template Updated July 2011 Three major changes have occurred over the past 18 months that require updates to your organization s mobile policy. These changes include widespread adoption of tablet devices, changes

More information

THE BENEFITS OF TELECOMMUNICATIONS LIFECYCLE MANAGEMENT

THE BENEFITS OF TELECOMMUNICATIONS LIFECYCLE MANAGEMENT THE BENEFITS OF TELECOMMUNICATIONS LIFECYCLE MANAGEMENT INTRODUCTION In today s business environment, technology is changing at a rapid pace All organisations must consider which Telecommunications services

More information

Which of the following types of phone service does your company use for its primary means of voice communications

Which of the following types of phone service does your company use for its primary means of voice communications VoIP and the SMBs - Tapping the Market By Matt Delpercio Despite the benefits of IP telephony, only a small percentage of small to medium businesses (SMBs) use VoIP as their primary means of voice communications.

More information

WHITEPAPER. The Case for Mobile Management Outsourcing

WHITEPAPER. The Case for Mobile Management Outsourcing The Case for Mobile Management Outsourcing Mobile and wireless technologies have fundamentally changed the way we do business and increased productivity in companies of all sizes Mobile and wireless technologies

More information

The Intelligent Solution for Routing, Interconnect and Settlement

The Intelligent Solution for Routing, Interconnect and Settlement The Intelligent Solution for Routing, Interconnect and Settlement WHOLESALE BILLING PARTNER SETTLEMENT LEAST COST ROUTING FRAUD MANAGEMENT BUSINESS INTELLIGENCE Optimize Your Entire Wholesale Billing Business

More information

Managing Your Mobile Devices Are You Getting Your Money s Worth?

Managing Your Mobile Devices Are You Getting Your Money s Worth? Managing Your Mobile Devices Are You Getting Your Money s Worth? WHITE PAPER: Cost Savings Analysis RELEASE DATE: December 2014 2014 Mobile Solutions Services, Inc. All Rights Reserved. 855.402.SAVE Mobilessinc.com

More information

The Unified Communications Journey

The Unified Communications Journey A Custom Technology Adoption Profile Commissioned By Cisco Systems How IT Is Responding To Increasing Demand For Mobile And Visual Collaboration July 2012 Introduction Today s IT managers have to navigate

More information

Whitepaper WHY VOICE IN THE CLOUD

Whitepaper WHY VOICE IN THE CLOUD WHY VOICE IN THE CLOUD Why Voice in the Cloud 2 TABLE OF CONTENTS Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4 PREDICTABLE

More information

Product Lifecycle Management in the Medical Device Industry. An Oracle White Paper Updated January 2008

Product Lifecycle Management in the Medical Device Industry. An Oracle White Paper Updated January 2008 Product Lifecycle Management in the Medical Device Industry An Oracle White Paper Updated January 2008 Product Lifecycle Management in the Medical Device Industry PLM technology ensures FDA compliance

More information

The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits

The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits IT As a Strategic Business Driver As the world has become more connected and employee and customer demands

More information

A Better Way to Deploy. Automation solutions to reduce IP Telephony Deployment Pain and increase Profit Margins

A Better Way to Deploy. Automation solutions to reduce IP Telephony Deployment Pain and increase Profit Margins White Paper A Better Way to Deploy Automation solutions to reduce IP Telephony Deployment Pain and increase Profit Margins I. For service providers and system integrators, migrating customers to IP telephony

More information

CONNECTIVITY. Connectivity. Solutions. Insight. Electronic Remittance Advice. Technology Eligibility Verification. Challenges Providers Face

CONNECTIVITY. Connectivity. Solutions. Insight. Electronic Remittance Advice. Technology Eligibility Verification. Challenges Providers Face CONNECTIVITY. Real-Time Electronic Remittance Advice Technology Eligibility Verification Challenges Providers Face As physician groups face declining reimbursement, escalating operating costs and rising

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Inter-Tel 5000 Network Communications Solutions

Inter-Tel 5000 Network Communications Solutions Inter-Tel 5000 Network Communications Solutions 2006 Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your

More information

Telecom Management: Illustrating Business Value to the C-Suite. Sponsored by:

Telecom Management: Illustrating Business Value to the C-Suite. Sponsored by: Telecom Management: Illustrating Business Value to the C-Suite Sponsored by: Telecom Management: Illustrating Business Value to the C-Suite TELECOM MANAGEMENT Telecom management is the business practice

More information

Case Studies Mobility Management

Case Studies Mobility Management Case Studies Mobility Management A window into real-world customer applications for Calero solutions CASE STUDY Managing Mobile and Fixed Communications Expenses ABOUT CALERO CALERO PROVIDES ENTERPRISE

More information

Telecom Expense Management

Telecom Expense Management Telecom Expense Management Organizations can routinely save more than 10% of their annual telecommunication expenses by systematically checking their carrier bills against equipment and services in use.

More information

Creating a Card-Based B2B Payments Program

Creating a Card-Based B2B Payments Program A report prepared by Global Corporate Payments is published by American Express. Additional information can be found at: http://business.americanexpress.com/us/payment-services is report was prepared by

More information

IBM Tivoli Asset Management for IT

IBM Tivoli Asset Management for IT Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs of IT assets with a single product installation that tracks and manages hardware, software and related

More information

Integrated Sales and Operations Business Planning for Chemicals

Integrated Sales and Operations Business Planning for Chemicals Solution in Detail Chemicals Executive Summary Contact Us Integrated Sales and Operations Business Planning for Chemicals Navigating Business Volatility Navigating Volatility Anticipating Change Optimizing

More information

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE Realizing the Proven Value of Unified Communications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide: Times are Changing

More information

Accenture Federal Services. Federal Solutions for Asset Lifecycle Management

Accenture Federal Services. Federal Solutions for Asset Lifecycle Management Accenture Federal Services Federal Solutions for Asset Lifecycle Management Assessing Internal Controls 32 Material Weaknesses: identified in FY12 with deficiencies noted in the management of nearly 75%

More information

Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network

Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network Solution Overivew Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network EXECUTIVE SUMMARY Today s businesses are turning to wireless networking to give employees immediate

More information

How mobility improves the insurance sales process

How mobility improves the insurance sales process How mobility improves the insurance sales process White Paper Stephanie Wolf Business consultant, IBM Business Consulting Services Page 2 Page 3 Contents 3 Executive summary 3 Becoming an on demand business

More information

Introduction: For today s enterprises, managing telecommunications expenses across a dynamic

Introduction: For today s enterprises, managing telecommunications expenses across a dynamic TEM Solution Helps Leading Global Provider of Technology and Services to Consolidate and Optimize Telecom Expenses Introduction: For today s enterprises, managing telecommunications expenses across a dynamic

More information

PCR-360 Enterprise-level Communications and Technology Management

PCR-360 Enterprise-level Communications and Technology Management PCR-360 Enterprise-level Communications and Technology Management Integrated versus Independent Operational Support Systems (OSS) With all of the systems that are available today, what functionalities

More information

Telecom Expense Management

Telecom Expense Management Telecom Expense Professional Cost Group Ltd. Control your costs Manage your assets Transform your business Visit us online: www.pcmg.co.uk/tem Your Challenges. For most companies, fixed and mobile communications

More information

Best Practices in Contract Migration

Best Practices in Contract Migration ebook Best Practices in Contract Migration Why You Should & How to Do It Introducing Contract Migration Organizations have as many as 10,000-200,000 contracts, perhaps more, yet very few organizations

More information

Traffic Visibility Networking (TVN) can Simplify and Scale IT Operations in a Networked World

Traffic Visibility Networking (TVN) can Simplify and Scale IT Operations in a Networked World Traffic Visibility Networking (TVN) can Simplify and Scale IT Operations in a Networked World January 2012 Prepared by: Zeus Kerravala Traffic Visibility Networking (TVN) can Simplify and Scale IT Operations

More information

DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES

DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES SIMPLIFY DATA BACKUP MANAGEMENT BACKUP ADMINISTRATION & MANAGEMENT SERVICES DELL S APPROACH Dell brings predictability and manageability into backup environments

More information

CLOUD AUTOMATION. How Cloud Automation Can Help You Scale Your IT Services

CLOUD AUTOMATION. How Cloud Automation Can Help You Scale Your IT Services CLOUD AUTOMATION How Cloud Automation Can Help You Scale Your IT Services TABLE OF CONTENTS Introduction 03 Business Benefits 07 Administrator Benefits 11 Technical Considerations 14 Conclusion 17 2 INTRODUCTION

More information

CDW PARTNER REVIEW GUIDE WIRELESS INFRASTRUCTURE

CDW PARTNER REVIEW GUIDE WIRELESS INFRASTRUCTURE CDW PARTNER REVIEW GUIDE WIRELESS INFRASTRUCTURE DIRECTION OF THE WIRELESS MARKET AND THE INFRASTRUCTURE THAT SUPPORTS IT As mobile devices become more common in the workplace, IT managers must prepare

More information

7 Essential TEM Best Practices Top Companies Know...

7 Essential TEM Best Practices Top Companies Know... 7 Essential TEM Best Practices Top Companies Know...... That You Should, Too This white paper is created for you, by... Copyright 2013 AMI Strategies All rights reserved. Executive Summary With the rapid

More information

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity AssetCenter 4.4 Total Asset Visibility and Control Control Costs Ensure Compliance Reduce Complexity Peregrine AssetCenter Compliance requirements. Complex infrastructure. Exploding demand. Tighter budgets.

More information

US Business Services 2015

US Business Services 2015 US Business Services 2015 Executive Summary CMR Market Research May 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information available to the public

More information

Proactively manage the capacity, availability, and consumption for all digital and cloud services.

Proactively manage the capacity, availability, and consumption for all digital and cloud services. Usage Management Business Challenges Organizations are seeking methods to proactively manage the expanding array of digital and cloud services to help reduce costs, perform competitive cost plan analysis,

More information

CDW PARTNER REVIEW GUIDE SOFTWARE LICENSE MANAGEMENT

CDW PARTNER REVIEW GUIDE SOFTWARE LICENSE MANAGEMENT CDW PARTNER REVIEW GUIDE SOFTWARE LICENSE MANAGEMENT UNDERSTANDING THE COMPLICATIONS OF SOFTWARE LICENSE MANAGEMENT When it comes to an organization s total budget, the largest piece of the pie goes to

More information

Managing Network Bandwidth to Maximize Performance

Managing Network Bandwidth to Maximize Performance Managing Network Bandwidth to Maximize Performance With increasing bandwidth demands, network professionals are constantly looking to optimize network resources, ensure adequate bandwidth, and deliver

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

Telecom Lifecycle Management Untapped Cost-Savings for the Real Estate Industry

Telecom Lifecycle Management Untapped Cost-Savings for the Real Estate Industry Telecom Lifecycle Management Untapped Cost-Savings for the Real Estate Industry March, 2006 Marilyn Wilson Mike Audet WAV Group WAV Group 805 473-9119 716 839-4628 marilyn@wavgroup.com mike@wavgroup.com

More information

Extreme Networks Solutions for Microsoft Skype for Business Deployments SOLUTION BRIEF

Extreme Networks Solutions for Microsoft Skype for Business Deployments SOLUTION BRIEF Extreme Networks Solutions for Microsoft Skype for Business Deployments SOLUTION BRIEF EXTREME NETWORKS SOLUTION BRIEF Extreme Networks Automated Quality of Service and Analytics Solution for Microsoft

More information

Whitepaper WHY MOVE VOICE TO THE CLOUD

Whitepaper WHY MOVE VOICE TO THE CLOUD WHY MOVE VOICE TO THE CLOUD Why Move Voice to the Cloud 2 Table of Contents Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4

More information

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT Help You Connect, Collaborate and Compete A strong ICT (information and communications technology) strategy is pivotal to competitive

More information

Why Your Spreadsheet Isn t Expense Management

Why Your Spreadsheet Isn t Expense Management Why Your Spreadsheet Isn t Expense Management By Christopher Levush Spreadsheets are the ubiquitous office tool; you can hardly run your business without them. A simple search on Google opens the door

More information

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance 0 GreenLionDigital.com How process automation, data integration and visibility, advanced analytics, and collaboration improve

More information

IBM Multi-Enterprise Relationship Management

IBM Multi-Enterprise Relationship Management IBM Multi-Enterprise Relationship Management Transform your B2B community with faster, simpler onboarding, management and collaboration Contents 1 From chaos to control in B2B management 2 The rising challenges

More information

Bring Your Own Device and Expense Management

Bring Your Own Device and Expense Management Bring Your Own Device and Expense Management A Telesoft Whitepaper Table of Contents About this Whitepaper... 3 Essential Elements for BYOD Policy... 4 Capabilities Needed to Manage BYOD and Expense Management...

More information

Understanding the Business Case of Network Function Virtualization

Understanding the Business Case of Network Function Virtualization White paper Understanding the Business Case of Network Function Virtualization Part I of the series discusses the telecom market scenario in general, market and business drivers behind push for a building

More information

Improving sales effectiveness in the quote-to-cash process

Improving sales effectiveness in the quote-to-cash process IBM Software Industry Solutions Management Improving sales effectiveness in the quote-to-cash process Improving sales effectiveness in the quote-to-cash process Contents 2 Executive summary 2 Effective

More information

The Business Value of Call Accounting

The Business Value of Call Accounting WHITE PAPER The Business Value of Call Accounting How Call Accounting Software Helps Reduce Business Expenses and Improve Productivity Introduction Call accounting software has been available for more

More information

Forklift Fleet and Operator Management: Optimizing Return through Phased Implementation

Forklift Fleet and Operator Management: Optimizing Return through Phased Implementation Forklift Fleet and Operator Management: Optimizing Return through Phased Implementation Table of Contents Introduction 2 Defining Objectives 3 Reducing Fleet Costs 4 Optimizing Productivity and Improving

More information

Automating Business Processes of Telecom Service Providers Using BPM and Web Services for NGOSS

Automating Business Processes of Telecom Service Providers Using BPM and Web Services for NGOSS Automating Business Processes of Telecom Service Providers Using BPM and Web Services for NGOSS by MohanRam B. R. and Balasubramanian S. Infosys Technologies Limited www.infosys.com Abstract Telecom service

More information

TELECOMS Expense management. Considerations for Large Enterprises Operating in South Africa

TELECOMS Expense management. Considerations for Large Enterprises Operating in South Africa TELECOMS Expense Considerations for Large Enterprises Operating in South Africa JANUARY 2013 CONTACT NEBULA SOUTH AFRICA WESTERN CAPE Tel: +27 (0)21 555 3227 Fax: +27 (0)21 551 0676 Address: 1 Ceres Road

More information

A Real View of Mobile Expenses

A Real View of Mobile Expenses Thought Leadership SERIES OCTOBER 2013 A Real View of Mobile Expenses What do companies need to do to make better business decisions? They need to have access to information that is actionable. No business

More information

ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION

ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION April, 2015 Nick Castellina, Research Director, Business Planning and Execution Report Highlights p3 p5 p7 p8 Best-in-Class

More information

ExtendTime. Introduction. VoIP: The Future of Voice Networks and Applications

ExtendTime. Introduction. VoIP: The Future of Voice Networks and Applications A completely automated IP Telephony time and attendance solution that immediately realizes an organizational return on investment. Introduction Companies that are considering purchasing IP Telephony systems,

More information

WhitePaper. The Business Value of Call Accounting Software How Call Accounting Helps Reduce Telecom Expenses and Improve Productivity

WhitePaper. The Business Value of Call Accounting Software How Call Accounting Helps Reduce Telecom Expenses and Improve Productivity The Business Value of Call Accounting Software How Call Accounting Helps Reduce Telecom Expenses and Improve Productivity WhitePaper We innovate. You benefit. The Business Value of Call Accounting Software

More information