An Introduction to the SL1100

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1 An Introduction to the SL1100

2 Value Proposition Easy, Flexible and Versatile Easy Easy to Install Easy to Use Easy to Maintain Flexible Highly featured, meets customer s requirements Versatile Supports multiple types of trunk in single chassis Multiple solutions: Small Office, Home Worker, Mobile Worker Excellent price / performance ratio Page 2

3 What is the SL1100? Replacement for the XN120 TDM/IP System Support of new TDM/IP terminals Support of Analogue/ISDN/SIP Trunks Application suites MyCalls, Desktop Suite, PMS Lite Embedded applications Hotel, Voic , Mobile Extension Management applications PCPro, WebPro, XMLPro Easy Installation and Management Page 3

4 SL Series Positioning TDM System Proprietary Networking Redundancy Unified Communications Desktop, Presence Basic ACD Call Management Operator Basic Business Productivity UM/Mobility SV UNIVERGE SV Bundled, Simplified Communication TDM/VM/VOIP SL1100 TDM Trunks and Extensions Page 4

5 SL Series Positioning IP system Proprietary Networking Redundancy Unified Communications Desktop, Presence Basic ACD Call Management Operator Basic Business Productivity UM/Mobility SV UNIVERGE SV Bundled, Simplified Communication TDM/VM/VOIP SL1100 IP Trunks and Extensions Page 5

6 SL1100 Platform - Capacity Main chassis includes: 0 Trunks 8 Digital Extensions 4 Analogue Extensions 2 Expansion slots Main chassis Up to: 12 Analogue / 12 BRI Trunks 24 Digital / 20 Analogue Extensions 16 IP Terminals + 16 IP Trunks Expansion chassis includes: 0 Trunks 8 Digital Extensions 4 Analogue Extensions 2 Expansion slots Expansion chassis Up to: 12 Analogue/12 BRI Trunks 24 Digital / 20 Analogue Extensions Maximum Capacity: Main Chassis + 2 Expansion Chassis 36 Analogue Trunks 36 BRI Trunks 16 IP Trunks 72 Digital Extensions 60 Analogue Extensions 16 IP Terminals Page 6

7 SL1100 Platform - Capacity Number of chassis Main chassis Expansion chassis 1 Expansion chassis 2 Remarks Total Ports Trunk Max Port Analogue ISDN BRI Extension Ports IP Trunk (SIP/H.323) 16 VOIPDB & MEMDB is required Max Multi-Line Telephone Single Line Telephone DECT Handset Connect to Digital Extension ports IP Terminal (SIP-MLT/Std.) 16 VOIPDB & MEMDB is required DSS Console Connect to Digital Extension ports Door phone Connect to Analog Extension ports Virtual Extension Port 50 Power Failure Circuit circuit per 4COI Door Relay Located on 408M of each chassis External Paging External MOH 1 BGM 1 Ethernet Port 1 Located on CPU Built-In Auto Att. / Basic VM Channel 2 Built in to CPU VRS & Voic Channel 8 / 16 CPU : Max 8ch, CPU+MEMDB : Max 16ch Analogue Modem 1 Mounted on PZ-VM21 Page 7

8 SL1100 Platform System Diagram IP/VoIP Expansion Chassis 1 Expansion Chassis 2 ISDN Remote PC PSTN Trunk Ports Expansion Chassis Audio Ports Digital Extension Ports External Paging External Music Source Multiline Telephone DSS Console DECT Handset Office LAN Analogue Extension Ports 24TiXH Multiline IP Telephone Standard SIP Telephone IP DECT Softphone MyCalls PC Single Line Telephone Doorphone Fax Page 8

9 Terminals 12 or 24 Key with Display Roles Office Administrator Workshop Employee Public User Receptionist Team Worker Main Features 12 or 24 Line Keys 3 line backlit display Backlit keypad Full Duplex Handsfree Multi-colour Message Waiting Indication Cursor keys Soft Keys 2 Step adjustable legs Headset port 24 button version available as IP terminal Page 9

10 Terminals 60 key DSS Console Roles Operator/Reception Main Features 60 Line Keys 2 Step adjustable legs Installed alongside 12 or 24 key terminal Page 10

11 SL1100 Chassis Main Chassis Built in Expansion/Additional 8 Digital Extension + 4 Analogue Extension ports 2 Expansion Cards 2 Channel Auto Attendant/Basic Voic VRS/Voic Card (InMail) Door phones connect to analogue extension ports VoIP Card Ethernet port Memory Card BGM/MOH/PAGE/Relay 4 Mobile Extensions Up to 2 Expansion Chassis can be installed. Expansion chassis only required for additional TDM Trunk and Extension cards. Page 11

12 Expansion Cards Main or Expansion Chassis have the same capacity for adding Expansion Cards. Up to 2 Expansion cards can be installed in each chassis There are two Expansion Cards available. 080 Card (BE110253) 8 Digital Extension Ports (2-wire connections) 008 Card (BE110254) 8 Analogue Extension Ports There is a Trunk Carrier Card available. This allows additional trunk cards to be added without adding additional extension ports. 000 Card (BE110799) 0 Extension ports Page 12

13 ISDN Basic Rate Card Main or Expansion Chassis have the same capacity for adding BRI Cards. Up to 3 BRI cards can be installed in each chassis. There is one BRI Card available. 2BRIDB Card (BE110257) 2 BRI circuits (4 lines) The 2BRIDB is a daughter card that is installed onto the base board within each chassis Or the 080/008 Expansion Cards Or the 000 Trunk Carrier Card 2BRIDB Page 13

14 Analogue Trunk Card Main or Expansion Chassis have the same capacity for adding Analogue Trunk Cards. Up to 3 analogue trunk cards can be installed in each chassis. There is one Analogue Trunk Card available. 4COIDB Card (BE110256) 4 Analogue Trunks The 4COIDB is a daughter card that is installed onto the base board within each chassis Or the 080/008 Expansion Card Or the 000 Trunk Carrier Card 4COIDB Page 14

15 MEMDB Memory Expansion Card The MEMDB card is installed in the Main Chassis. 1 MEMDB card (BE110247) can be installed. The MEMDB card is only required if: An Expansion Chassis is installed The VoIP card is installed Remote software upgrade is required Notification is required (InMail) VRS Channels greater than 4 are required InMail Channels greater than 8 are required Virtual Loops MEMDB CPU card Page 15

16 VoIP Card The VoIP card is installed in the Main Chassis.* 1 VoIP card (BE110290) can be installed. The VoIP card provides: 16 IP Resources for IP trunks or IP extensions/softphone 4 SIP Trunk licenses are included Capacity 16 ports SIP Trunk Standard SIP Terminal VOIP Card 16 ports Multi-Line IP Terminal, Desktop Suite Lite- Softphone, IP DECT * The MEMDB (BE110247) card must also be installed. CPU card Page 16

17 VoIP Resources & Licensing Capacity 16 ports 16 ports SIP Trunk Standard SIP Terminal, IP DECT handset Multi-Line IP Terminal, Desktop Suite Lite License Up to 4 ports : No License 5 ports or more : License is required License is required No License required Example Configuration SIP Trunk : 4 Standard SIP Terminal : 0 Multi-Line IP Terminal : 16 SIP Trunk : 2 Standard SIP Terminal : 2 Multi-Line IP Terminal : 14 SIP Trunk : 16 Standard SIP Terminal : 0 Multi-Line IP Terminal : 16 SIP Trunk : 4 Standard SIP Terminal : 4 Multi-Line IP Terminal : 4 None Required License SIP- Terminal License is required. (2 Ports) SIP-Trunk License is required. (12 ports) SIP-Terminal License is required. (4 ports) Page 17

18 VRS/Voic Card The PZ-VM card is installed in the Main Chassis. 1 PZ-VM card (BE106339) can be installed The PZ-VM card provides: A Compact Flash Card slot Analogue modem for remote access (via analogue trunks) CPU card PZ-VM21 card Page 18

19 VRS/Voic Compact Flash Cards The Compact Flash card is installed onto the PZ-VM Card. Replaces the built in Auto Attendant / Basic Voic . The VRS + InMail Compact Flash card (BE110731) provides: InMail 2 Channels, 15 hour storage capacity 128 Extension Mailboxes, 16 Call Routing Mailboxes Multi Language prompts (24 languages) Auto configuration when installed Additional channels are licensed Max 8 channels with no MEMDB or 16 channels with MEMDB VRS VRS 4 channels, 100 messages 16 channels when MEMDB is installed Compact Flash card CPU card PZ-VM21 card Page 19

20 InMail Voic InMail provides a rich set of voic features (over 80 features), for example: Call Routing Mailboxes for Auto Attendant working Individual User Mailboxes Group Mailboxes Notification (License required) Call Recording Integration to Soft Keys on the terminals Multi-Language prompts, 24 languages Mailbox Tagging for DDI calls Easy configuration via PCPro Answer Machine Emulation and many, many more (same configuration & operation as the SV8100 InMail ) Page 20

21 Networking SL1100 does NOT support ; KCCIS, NetLink or AspireNet SL1100 can be connected via SIP trunks Desk to Desk dialing Remote PSTN break out Company wide numbering plan Router SIP Trunks WAN SIP Trunks Router PSTN Page 23

22 System Management The SL1100 Main Chassis has an Ethernet port built in. PCPro Engineers maintenance tool WebPro Access via Web Browser The SL1100 also has conventional terminal programming. Any terminal can access the system configuration Page 24

23 Licensing List of Licenses Use LMS License Server Majority (90%) of users will not need to add a license Feature Description Type Activation Method Bundled System Max Note VoIP Trunk VoIP Extension SIP Trunk License Port Requires from 5 th port 4 16TRK+16EXT MEMDB and VOIPDB is required Standard SIP Terminal License Port Requires from 1 st port 0 16TRK+16EXT MEMDB and VOIPDB is required VoIP Encryption Encryption License for Multi-Line IP Terminal System Requires if this feature needs to be activated None On On/Off license VoIP NAPT NAPT License for Multi-Line IP Terminal System Requires if this feature needs to be activated None On On/Off license In-Mail Additional In-Mail Channel License (2ch) Channel Requires from 3 rd Channel 2 16ch In-Mail Advance In-Mail Advanced Features License - Notification - Cascading message notification - Find-Me/Follow-Me - Password Option - Hotel/Motel System Requires if this feature needs to be activated None On On/Off license MEMDB is required for Notification Mobile Extension Additional Mobile Extension Port License Port Requires from 5 th port 4 32 Hotel/ Motel Hotel/Motel Feature License System Requires if this feature needs to be activated None On On/Off license 3 rd Party CTI 3 rd Party CTI License System Requires if this feature needs to be activated None On Page 25

24 DESI / Terminal Inserts There will are two types of terminal inlays available. DESI sheets A4 printable, key descriptions (Transfer, Mute etc). DESI sheets A4 printable, Blank for local language support. Page 26

25 Applications for the SL1100

26 MyCalls for the SL1100 MyCalls Basic Reports on all extensions and all trunks/ddis Key Features Integrates with system data : Easy Configuration Call Costings : Telephone call cost associated with users Real Time Information : Incoming calls, Outgoing calls, etc Directors Report : Summary report at end of the day Historical reports : Define a report and layout Run the report on demand Page 28

27 MyCalls for the SL1100 MyCalls Basic Free of charge for 1 st year : After 1 year customer decides Buy never expiring MyCalls basic license (EU300010) Buy MyCalls Call Manager (EU300011) MyCalls Call Manager for SL1100 Same as the SV8100 specification with some restriction on real time information (no real time events from SL1100) Supports Call recording ISDN BRI, Analogue and SIP MyCalls installation is automated, MyCalls will read the system config from the SL1100 and automatically configure itself Trunks, DDI s, Extension names and numbers, Group membership etc are automatically setup and updated Page 29

28 Desktop Suite for the SL1100 Desktop Suite has two options Softphone Call control and voice provided by PC Requires VoIP card in SL1100 Requires a license (BE111312) Deskset Control Call control provided by PC Voice path provided by Deskset (key telephone) Does not require a VoIP card Requires a license (BE111312) Deskset Control Softphone LAN Page 30

29 Desktop Suite for the SL1100 Simple Installation Software on Customer CD Wizard style installation Simple Configuration Step by step set up Avoiding Technical support calls Softphone and Deskset Control Softphone / Desktop Control : Same look and feel GUI Softphone : 16 maximum (requires VoIP card) Deskset Suite clients : 128 maximum Free of Charge for 90 days Same license : Softphone or Deskset Control 1 license per seat (Softphone or Deskset Control) Page 31

30 Desktop Suite for the SL1100 Simple look and feel using Tool bar for navigation Selection of tool buttons Hold, Transfer, Page, Conference etc.. DSS keys / Speed dials Integration with Voice Mail Voice mail tab with message notification Integration with Outlook Screenpop, dial, transfer and conference Highlight and dial : Highlight a number press F12 to dial Page 32

31 IP DECT for the SL1100

32 IP DECT AP400 DECT Access Points AP400S Max 4 DAPs Max 100 handsets (16 on SL1100) 12 voice channels No Compression (G.729) AP400C Max 256 DAPs Max 512 handsets 12 voice channels No Compression (G.729) DMLS Messaging & Location AP400/400E - max 750 DAPs Unlimited handsets (Note - SV8100 has a limit of 512 handsets) 12 voice channels Compression available (G.729) with optional G7A card External/Directional Antenna (AP400E) DMLS Messaging & Location DAP SV8100 SL1100 AP400S 4 4 AP400C 256 N/A AP400/400E 750 N/A Page 34

33 IP DECT DECT Access Point Comparison Feature AP400S AP400C AP400/AP400E Multi-cell #AP Max. 4 Max. 256 Max. 750 (with license) Compatibility SL1100 SV8100 SL1100 SV8100 Positioning SL SV8100 SV8100 All NEC + SIP to 3 rd Party Medium to large enterprise HD-Voice (G.722) (with R6.1) (with R6.1) (with R6.1) Branch Office - (optional) (optional) #Handsets Max. 100* (16 on the SL) Max. 512 (related to max of PBX) Max (related to max of PBX) DMLS - (optional) (optional) Redundancy and local survivability Compression G (optional) (optional) - - (optional) External Antenna - - AP400E model Licensed Features - (optional) (optional) * These are maximum values and may be dependent on the DAP Manager. Page 35

34 IP DECT DECT Access Point Capacity DECT Access Point capacity. Maximum no. of access points Maximum no. of handsets SV8100 DAP Lite Manager DAP Manager AP400S AP400C AP400 AP400E AP400S AP400C AP400 AP400E For the SL1100 the red cells are the technical limits as the AP400S with DAP Lite Manager is positioned for the SL Series. Maximum no. of access points Maximum no. of handsets SL1100 DAP Lite Manager DAP Manager AP400S AP400C AP400 AP400E AP400S AP400C AP400 AP400E Page 36

35 IP DECT Handset overview Positioning G266 G566 Healthcare Industry I755 Healthcare Hospitality M155 ML440 Calling name/number, call logging (no logging) SOS alarm key - Loudspeaker mode Charger rack - - Internal Directory Central Directory - Messaging - - Location detection - IP class IP40 IP40 IP54 IP20 IP40 Bluetooth headset Man-down SIP Extension license For each handset: SL1100 = EU000232, SV8100 = EU Page 37

36 IP DECT G266 Handset G266 IP DECT handset Released on the SV8100 and SL1100 in February 2013 Standard SIP protocol 1.44 colour display Location Detection Antenna Diversity Headset Speakerphone Vibrator SOS key Corporate Directory USB charger connection Dual Charger for spare battery Same six handset rack charger as G566 Navigation keys Status LED Colour display Soft keys Page 38

37 IP DECT G566 Handset G566 IP DECT handset Released on the SV8100 and SL1100 in February 2013 for Standard SIP protocol ISIP protocol will be available later (Limited Function key operation with Standard SIP) Standard SIP protocol Larger 2 display Messaging CAT-iq prepared Two colour schemes USB charger connection Dual Charger for spare battery Same six handset rack charger as G266 Status LED Large colour display Soft keys Navigation keys Function keys Page 39

38 IP DECT ML440 Handset Supports ISIP protocol which gives tight integration to the PABX features. Colour display 4 Line Keys with lamps 3 Soft Keys Speakerphone Status LED Colour display Soft keys Navigation keys Function keys Page 40

39 Features

40 Mobile Extension Mobile Extension feature allows a system speed dial to be linked to a mobile extension number Mobile Extension user PSTN Inbound call Sends internal dial tone to the mobile extension user SL1100 and SV8100 have the same features PSTN Outbound call Call is routed to the mobile extension number Place call to internal extension number Mobile Extension Page 42

41 Built in Auto Attendant / Basic Voic Built in Auto Attendant 2 channels Multi-level greetings 4 Greetings can be recorded Single digit dialling Basic Voic (Answer Machine) Auto Attendant callers can leave a voice message to a single mailbox 10 messages without MEMDB / 20 messages with MEMDB 8 minutes recording time Messages retrieved via Navigation key menu at any terminal Installing InMail Voic will replace both of these features! Page 43

42 System within a system The SL1100 has the ability to have virtual loopback operation. Requires the MEMDB card to be installed Up to 30 channels, selectable from 1~30 Provides trunk call features to internal calls Provides DDI trunk call features to auto attendant callers Configuration is exactly the same as other DDI/trunk call routing Page 44

43 Cable Assemblies The SL1100 has RJ61 pin-out for the analogue trunks and extension ports. ISDN Basic Rate and Ethernet ports are RJ45 pin-out. Keeps the cabling into the chassis simple and tidy Cable assemblies are available to connect to RJ45 panels or distribution frames RJ45 panels for either 16 or 24 ports (both 1U) Use standard patch cables for connect into the SL1100 RJ61 connectors RJ61 to bare end assembly 3.5m long Supports 16 ports (eg 4 analogue trunks + 12 extensions) Page 45

44 Tech DVD A Technical DVD is included with each system. DVD is updated when new Main Software or Application Software is released Manuals and User guides SL1100 Main Software PCPro Software Firmware IP Terminal TAPI Drivers Applications MyCalls Desktop Suite Page 46

45 SL1100 / SV8100 Some basic differences between the two systems (apart from the capacity!) SL1100 Wall mounted Simple applications IP DECT AP400S Access Point SIP Networking No ACD SL1100 Terminals No ISDN PRI IP devices limited to 16 InMail voic 9.5 is wall mounted 19 is rack mounted SV8100 More applications UCB, MyCalls Call Centre, Desktop Suite Attendant, Tiger PMS IP DECT AP400S/AP400C/AP400 + Netlink/KCCIS Networking/QSIG Full ACD + Management DT300 & DT700 Terminals with XML support & Bluetooth handset Has ISDN PRI IP devices are not limited InMail or UM8000 voic Page 47

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