Keys to Increasing Agent Productivity with bpm online
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- Marylou Hampton
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1 Keys to Increasing Agent Productivity with bpm online
2 A typical agent using old school approach in 2014
3 How bpm online can help increase agent productivity?
4 Morning: Effective planning for profitable growth
5 Time Agent Task Bpm online to Increase Productivity 9:00-9:30 AM Review and plan tasks for the day. Activities are planned automatically according to a business process in bpm online. 9:30-10:15 AM Check and reply to s. Bpm online provides your agents with one tool instead of a number of applications to manage tasks and s. 10:15-10:30 AM A cup of coffee. Bpm online enables agents to save time for personal relaxation and stay in good mood. 10:30-11:15 AM 11:15 AM- 12:00 Make follow-up phone calls. Confirm afternoon showings. Increase agents phone call productivity over 30%. Bpm online automatically schedules follow-up calls and allows making phone calls directly from thesystem with quick reference to history of earlier communications. Let bpm online send automatic reminders and notifications to clients and free agents time for more lucrative activities. Increase agents callto-close conversion rate.
6 Noon: Great time for marketing and new ideas
7 Time Agent Task Bpm online to Increase Productivity 12:00-12:30 Add new leads to the system and search for profiles in social networks. Establish connections and review posts. Enable agents to apply more personalized approach to their leads and contacts. Bpm'online searches for contacts in social networks and matches CRM and social network profiles to build a 360 degree view on client's interests, hobbies, business, etc. Ensure higher lead-to-close conversion rate. 12:30-1:00 Review current marketing campaigns. Select leads and contacts to include to marketing campaigns. Bpm'online automatically includes leads to relevant marketing campaigns. All campaigns are stored in separate folders and are grouped by types.this saves up to 80% of agents' time spent on operational tasks enabling them to plan their go-to-market strategy instead. 1:00-1:45 Customize templates of marketing campaigns. Bpm'online stores historical customized templates for future use. Template customization tools are easy and intuitive. 1:45-2:00 Distribute flyers, newsletters and promotional materials among new and existing leads and contacts. It is easy to send personalized communications to targeted groups automatically according to a business process. This increases campaign response rates and saves agents' time as customized mass mail templates can be sent directly from the marketing library. The system provides all necessary tools to analyze the efficiency of each campaign. 2:00-3:00 Develop and implement marketing plans for listing promotion. Agents can share ideas on how to best promote and select targeted audience for each listing. Enterprise social network allows agents collaborate directly in the system. Bpm'online content library stores all marketing plans for listings. Flexible filters allow finding people who are most likely to be interested in new listings.
8 Evening: Analytics and KPI s will show success
9 Time Agent Task Bpm online to Increase Productivity 3:00-3:15 Search for listings that match current requests. Combine all listings that match criteria in one proposal and send to the client. Bpm online provides easy tools for matching current requests with available listings. All matching listings are automatically combined into one proposal which can be sent to a client. This increases the speed of request processing up to and over 60%. 3:15-4:45 Meetings and showings with clients. Make sure your agents are always in the loop even when they are travelling. Bpm online mobile application instantly notifies agents about new leads, reminds about important calls and noteworthy events, etc. 4:45-5:15 Send s and plan followup activities after meetings and showings. Streamline agent deal management and closing with out-of-the-box best practice business processes in bpm'online. Business processes suggest agents the next best step and automatically schedule follow-up activities, send notifications and 'thank you' s. 5:15-5:30 Complete and submit documents, agreements and lease records. Reduce deal transaction and closing by 30%. Bpm'online coordinates transaction and closing processes to keep all involved participants instantly updated on the current status and required next steps. 5:30-6:00 Create budgets for monthly, quarterly and annual operations. With bpm online budget planning does not require processing big data and complex formulas. The system provides user-friendly reporting tools. KPI s are calculated automatically.
10 Help your agents become top producers with bpm online!
11 Benefits of bpm online products Engaging user expirience to inspire and empower agents Sophisticated business process management engine institutionalizes best practices to boost productivity and scale revenue Learn more about bpm'online real estate
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