IT Architecture and Service Management with ADOit. Product of the BOC Management Office

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1 IT Architecture and Service Management with ADOit Product of the BOC Management Office

2 Moving Towards Sustained Control of Business Architecture and IT Processes: IT Governance Define the Objectives The Framework and the Architecture s Principles Providing Transparency Data Acquisition & Data Management with Web & Rich Clients Identify Potentials Dependency Analysis, Portfolio Generation & Matrix Design Use ADOit out-of-the-box or expand the integral BOCAF method for your business specific architecture principles. The numerous reports together with the metamodel of BOCAF can be expanded according to the user s needs to form a clear user interface to meet the business specific requirements, without extensive programming costs. The acquisition of all architecture objects and IT processes is handled through an intuitive user friendly interface. To allow for decentralised support of the company s architecture, a web-client is available in addition to the rich-client and its graphical model editor. Together with the reporting functionality, automated Task Management ensures the actuality of the architecture and all the related IT processes. The analysis and positioning of the IT processes within the business architecture is achieved based on defined architecture principles and monitoring targets. For specific groups of interest, relevant views are created in the ADOit repository. Further logical analysis is supported by a drill down functionality, highlighting dependent components with the production of time oriented views.

3 Optimisation & Control Design Scenarios, IT-Master Plans & Project Portfolios Communication Reporting & Publishing Facilitate Co-operation Integration Module & Interfaces Throughout the course of planning, scenarios are developed from the as-is state of the business architecture with regard to the IT processes. The scenarios are safely stored as diagrams and architecture objects through versioning in the ADOit repository. The preferred scenarios are converted into a to-be state and released for further use. The reporting component provides transparency across all areas of IT. With a user friendly wizard, employees can create their own reports and queries. Reports can be created without any deep technical understanding of the fundamental data source. In addition to the ad-hoc reports, monitoring functions are also available. Users can monitor and control the lifecycles of individual architecture elements for example. ADOit can be integrated with the other products of the BOC Management Office. Additionally, the extensive APIs and the modular design provide opportunities for seamless integration, according to the needs of third party applications such as a CMDB or a Services Repository. Multi-user concepts as well as a central repository complete the integration capabilities of ADOit.

4 ADOit: Core Principles The BOC Business Objectives Compliance Architecture Framework The underlying method of ADOit is geared towards implementing global standards and best practices such as Zachman, TOGAF, CobiT and ITIL. The Business Objective Compliance Architecture Framework (BOCAF) is a technologically independent framework for the structured and coordinated collection of architecture maps to organise the Information Technology of a company. The framework builds a strong method base, combining the use of heterogeneous standards and best practices in a collaborative manner. ADOit has a unique approach of integrating the main aspects of effective and efficient IT Management. Scenarios such as IT Demand Management, IT Development Planning and IT Service Management are all process based and can be implemented in a company with extensive support from ADOit. As well as an organisation s IT Processes, all related data and the ADOit metamodel will be aligned with standards and frameworks recognised world-wide. Due to the technology independent focus, other frameworks or specific business procedures can be integrated smoothly. The analysis and reporting framework of ADOit assists with informed decision making by allowing different user groups to customise and tailor their own reports and queries. The BOC Business Objectives Compliance Architecture Framework Processes Meta/ Data model Analyses/ Reports

5 ADOit: Usage Application Scenarios Enterprise Architecture Management IT Master Plan ADOit supports the planning process to develop the as-is and to-be architectures. The consolidation of IT, especially in the applications field, gains particular importance in the course of the architecture planning process due to the high level of dynamic changes. Analysis for the quick identification of redundancies on every level of the company s architecture are available; in addition to the detection of gaps creates a solid basis for the IT Master Plan. Architectures are defined using different states and variants which are stored and sorted through versioning. Numerous reports support the communication and the evaluation of alternative design scenarios. After the design of the implementation project has been carried out approval of the scenarios will be required. IT Demand and Project Portfolio Management The continuous building and amendment of the company s architecture is the basis for all analysis and development plans. The demands are assigned to existing architecture objects and are bundled with implementation projects. Using reports on the company s architecture, the effects and dependencies of the demands become more transparent. On this basis the release of projects and the definition of the optimal project portfolio can be achieved. The use of consistent information enables not only a faster analysis and planning phase, but also shortens the decision cycles. Synergies arise mainly from minimising cross-functional redundancy, which is enabled by avoiding multiple enquiries. Technology Roadmap and Lifecycle Management Agreed technology standards form the basis of the planning process. All architecture elements must beguaranteed to conform to the chosen standard once a project is complete. Through permanent Lifecycle Management of applications and architecture elements, the constant compliance of the architecture plans is ensured. All the architecture elements are clearly managed in the ADOit repository with status information and life duration. By creating a network of architecture elements, early recognition of the potential impacts of a change on applications and business processes is assured. Using comprehensive coordination of the migration steps, the risks of Release Management are minimised. Structured

6 ADOit: Usage Application Scenarios IT Service and Risk Management IT Process Management. The overall process based view of IT Services in consideration of the IT Strategy and the demands of the functional business processes, form the key to successful IT Service Management. Best practices, such as the IT Infrastructure Library (ITIL), offer a process based scalable approach which enables equitable quality in planning, delivery, and support of the IT Services. The best practices described in ITIL are modeled in ADOit in the form of flow diagrams and role descriptions; and provide the basis for the planning of the company specific processes. Compliance and Risk Management Compliance and Risk Management is an elementary component of business management. At its core is the orientation of the Information Technology that underlies the business processes of the company. The choice of control objectives, the integration of IT Governance principles together with the existing control and process models, constitute a vital task. Controlling objectives, the definition of their respective controlling indicators and their importance should be completely transparent. In this way it is possible to take educated and clear measures to reduce any risk. Service Portfolio Management IT Services have to be constantly aimed at satisfying the needs of the clients. Successful Service Level Management will lead to integrated Service Portfolio Management. This is a key element as a development and communication platform for the definition, measurement, and constant quality improvement of IT Services. In ADOit building blocks are available for the definition of services and service variations. Through the ADOit web platform the services catalog can be published throughout the company. Globally Networked Info & Contact

7 ADOit: Technical Information Short Facts ADOit is the IT Architecture and Service Management tool of the BOC Management Office and can be used as a Standalone or Client / Server installation. ADOit offers a Web-Client, which enables the decentralised acquisition of architecture elements, the creation of reports and personalised architecture dashboards. Data Management is provided for using relational databases, where external data from various interfaces (for example Microsoft Excel, SQL-, CSV-, XML interfaces etc.) can be input. Through numerous unfolded APIs, like Web Services or the standardised script language JavaScript, ADOit can also be controlled from external tools and it is also possible to integrate with third party Service Repositories and CMDBs. ADOit is based on a dynamic metamodelling concept through which it can be flexibly extended in terms of the modelling method, evaluation and reports anytime and adjusted to the needs of the clients. This allows for the integration of any framework, such as TOGAF, DoDAF or COBIT. If you require more technical information such as the hardware or software requirements of ADOit then please contact your BOC representative, or visit:

8 Intrigued? BOC Group Athens Berlin Dublin Madrid Paris Vienna Warsaw Winterthur Imprint: media owner and manufacturer: BOC Information Technologies Consulting AG, Vienna; Copyright BOC Information Technologies Consulting AG, Vienna - The BOC Management Office as well as ADOscore, ADONIS, ADOlog, ADOit and ADONIS:Community are registered trademarks of the BOC Information Technologies Consulting AG. All of the content is protected. All other named brands are property of the respective companies. All changes can only be made with a written letter of agreement from the BOC Information Technologies Consulting AG. Reproductions in any form are only allowed with the Copyright remark. Publications and translations need a written letter of agreement from the BOC Information Technologies Consulting AG.

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