IT governance and business organization: some trends about the management of application portfolio

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IT governance and business organization: some trends about the management of application portfolio"

Transcription

1 IT governance and business organization: some trends about the management of application portfolio Roberto Candiotto, Silvia Gandini 1 1 Dipartimento di Studi per l Economia e l Impresa (Università del Piemonte Orientale) {roberto.candiotto, Abstract. With the increasing focus on corporate globalization, IT Directors face even more complex challenges to rationalize their IT portfolio; they have to optimize IT systems deployment within the organization. As the scale and complexity of the data and information companies produce and consume within their business continues to grow so too has the requirement to share it across and beyond organizational units. How then is it possible to continuously maintain a clear understanding of which applications are relevant and supporting today s business objectives? It is possible, but requires a shift in the IT governance and strategic planning processes with greater understanding of the business capabilities. This work, through the analysis of a panel of companies, is aimed to point out some sensations about the impact of IT Governance principles over the design of IT organizational figures activities and competencies. Keywords: IT Governance, IT Management, Service Manager, Application Owner, application portfolio. 1 Introduction From their invention to the present, an increasing number of computer-based information systems have been supporting an increasing number of functions and processes within and between businesses. Today, large companies operate hundreds, sometimes even a 1,000 of separate but interrelated applications. Each of them is aimed at improving the speed, efficiency, and quality of a certain part of the business. The enormous number of applications gives rise to a high level of complexity for IT Managers, responsible for implementing, integrating, operating, and further developing them. Starting from the following definitions of IT Governance: 1 Although this work is the result of a common will, every paragraph has been written by a single author; particularly: - 1st and 2nd sections by Roberto Candiotto. - 3rd and 4th sections by Silvia Gandini.

2 2 - it s a process concerned with ensuring that the IT organization operates in an effective, efficient and compliant fashion, and it s primarily a Chief Information Officer (CIO) responsibility [4]; - it specifies the right decisions and accountability framework to encourage desirable behavior in the use of IT [1]; - it s basically about IT decision-making: the preparation for, making of and implementation of decisions regarding goals, processes, people and technology on a tactical and strategic level [2]; it s possible to notice, although they differ in some aspects, a focus on the same issues: - achieving the link between business and IT; - defining a clear responsibility for IT Management. In the light of previous considerations, this paper is aimed at answering the following questions: - what s the relation between companies complexity, business capability, and the differentiation among IT roles involved in the management of the application portfolio? - is there coherence between IT Governance priorities and the characteristics of the process for the application portfolio rationalization and evolution? - what s the impact of IT Governance principles over applications evaluation systems? The analysis of a panel of 10 companies has been useful to answer previous issues, but also to test companies sensibility toward the adoption of an integrated solution for the Application Portfolio Management (APM), based on a long-term process of phasing out an IT asset that needs to be integrated into the global IT governance framework and consists of three main steps: - a comprehensive inventory of existing applications; - an evaluation of applications in terms of business value, maintenance and support costs, and risk acceptance; - the definition of a roadmap for legacy application management, including all transformation initiatives (migration, adaptation, and retirement). 2 IT Governance background Since 1997, with Shleifer and Vishny [12], it is clear that the business dependency on IT means that the Corporate Governance issues cannot be solved without considering IT. Since then, several frameworks, standards and models have been designed to validate the conception of the IT as a strategic value-added department [9,10], up to define a framework based on a holistic vision of the IT department [3]. Previous considerations lead to consider IT as a service useful to support companies strategy. The IT Infrastructure Library (ITIL) adopts a lifecycle approach to IT services, focusing on practices for Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, and giving a useful perspective to understand the relation between IT Management and Service Management

3 3 [11]. Moreover, the concept of IT portfolio management and the well-known McFarlan and McKenney s IT Strategic Grid [2], provides for systematic management of an organization's IT portfolio by assessing the scope of its current, planned and potential applications. Generic IS Strategies provide a useful framework for IT Management in the business context [8]. Ross' four-stage model of enterprise architecture maturity (Business Silos, Standardized Technology, Optimized Core, Business Modularity) support CIOs to move their enterprise forward incrementally, gaining expertise, building buy-in and reaping the ROI that will sustain long-term maturity. Firms spend more moving from the first stage to the fourth but they will gain greater strategic benefits from IT [9]. ISO 2 /IEC :2008 [5], provide guidance for the general principles of good IT Governance and the practices required to implement them. According to this standard, Directors should ensure that the transition of projects to operational status are properly planned and managed, taking into account impacts on business and operational practices as well as existing IT system and infrastructure. Hence, companies need a structured process for the evaluation of existing applications and new IT investments. Finally, a correct evaluation of applications cannot be left out of Risk Management activities. The information security standard BS 7799/ISO is mentioned together with IT Governance, referencing to IT Risk Management, separation of concerns and segregation of duties. The last version of COBIT 5 4 is a framework based on best practice, including ISACA s Val IT and Risk IT, Information Technology Infrastructure Library (ITIL ) and related standards from the International Organization for Standardization (ISO), enabling IT to be governed and managed in a holistic manner for the entire enterprise, considering the IT-related interests of internal and external stakeholders: it brings together the five principles that allow the enterprise to build an effective governance and management framework based on a holistic set of seven enablers that optimizes IT investment and use for the benefit of stakeholders [3]. 3 Research project description In the last 30 years, application portfolios of complex organizations have been characterized by great and continuous expansion. This trend is supported by growing business requirements, new technologies diffusion over the market, and major focus on globalization. In this context, CIO must face more and more complicated challenges: that of optimizing the IT application portfolio of their companies. In order to identify some guidelines, that characterize the impact of IT Governance principles over the organization of the IT Department, we chose 10 companies from 7 2 International Organization for Standardization ( 3 Electrotechnical Commission ( 4 http//

4 4 sectors, characterized by a different degree of complexity, considering the number of existing applications and of business services (business capability) 5. Analyzed companies: SECTOR NUMBER OF APPLICATIONS BUSINESS CAPABILITY 1 E-commerce Finance > Insurance < Manufacturing < 100 < 10 5 Manufacturing < 100 < 10 6 Manufacturing < Manufacturing < Media Public Administration > Utilities > 1000 > 100 Research methodology: direct interviews Goals: the relation between companies complexity, business capability, and the differentiation among IT roles involved in the management of the application portfolio; the coherence between IT Governance priorities and the characteristics of the process for the application portfolio rationalization and evolution; the impact of IT Governance principles over applications evaluation systems; the link between the choice of IT solutions and the management of related costs. Interview sections: a) Organizational roles involved in the management of the application portfolio Experience suggests that optimizing IT systems architecture is not longer sufficient. It s necessary to improve their deployment within the organization. Hence, potential economic consequences of optimization are so important to justify the investment in new governance practices; among these, the centralization of the IT Department at corporate level allows companies to capitalize competences and promote resources sharing. The main figures involved in the management of application portfolio have been identified in: 1) Application Owner, defined in order to assign a clear accountability from the business for each application; 2) Service Manager, defined in order to provide a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users; 3) IT Manager, defined in 5 The research was conceived and realized through the collaboration with MEGA International, leader of the Gartner s Magic Quadrant for Enterprise Architecture Tools Special thanks go to Renato Capanna, CEO at MEGA International, that has allowed the realization of this work with his willingness, professionalism, attention, and sensitivity. The panel has been analyzed through direct interviews in the period November May 2014.

5 5 order to build and maintain competence on the application portfolio and to establish a central point of coordination for planning and coordination of maintenance and development within the organization. Questions have been focused on: - the number of full-time equivalent (FTE) dedicated as Application Owner, Service Manager, and IT Manager; - the participation of IT Management in strategies formulation; - the main characteristics and competencies of IT Managers. b) The process for the application portfolio rationalization and evolution If done as a random activity, the process can t assure significant business opportunities. Instead, it s necessary to structure it as: 1) a long-term group of activities, to be integrated with IT Governance practices; 2) aligned with the business view and the strategic plan, as a part of the company s general strategy; 3) strictly linked to the company s projects, to assure coherence between new business initiatives and existing systems, as to support new projects. Hence, it s important to draw out existing applications through the creation of a catalogue, whose information should be useful for reporting activities but also to evaluate new IT investments. Questions have been focused on: - the main goals of IT Governance; - the structuring level of the process for application portfolio governance and planning; - the presence of a formalized applications catalogue; If existing: - information/elements managed by the catalogue; - goals the company wants to reach through the use of it. c) Applications evaluation The first thing to ensure when assessing and evaluating an application before planning for the destiny should be to find out the business importance of the application and how important the application is to meet business objectives. If the application is not that important, it might be a candidate for removal but it might be also be a support or key operational application which has minor importance for sustaining competitive advantages, but have major importance to avoid competitive disadvantages. Assessing the value an application brings to the business might be a difficult task based on subjective judgments. For this matter, it s important to define shared and formalized evaluation systems. Questions have been focused on: - the principles used to evaluate applications; - the characteristics of existing evaluation systems, related to applications economic value and risks; - how new IT investments are evaluated. d) IT cost management Economic evaluation is an essential factor for application portfolio optimization.

6 6 To analyze applications by costs, IT expenses need to be broken down accurately at the application level [13]. The Total Cost of Ownership (TCO) model is one of the most common and accurate practice for costs measuring and monitoring. But it requires large investments in time to collect information about numerous elements (software and hardware maintenance, leasing, insurance, implementations and migrations, IT asset procurement, etc.). Otherwise, the implementation of a more simple model, as that of Relative Cost of Operations (RCO), can assure the achievement of a similar goal: the identification and evaluation of only costs related to applications evolution gives however sufficient information, but avoiding a too much complex process for data collection. Questions have been focused on: - how IT solutions are chosen; - the weight of IT costs over the company s total costs; - the weight of IT investments over the company s total investments; - how costs related to applications are managed and eventually turned over. 4 Sensations about the impact of IT Governance on the management of IT applications Research question 1 What s the relationship between the companies complexity, business capability, and the differentiation among IT figures involved in the management of application portfolio? Interviewed companies belong to different sectors and have been chosen based on the following factors: - the dimension of the application portfolio, given by the number of existing applications; - the business capability, or the total number of business lines/services. Fig. 1. Dimensions of analysis BUSINESS CAPABILITY > < 10 < > 1000 N. OF EXISTING APPLICATIONS

7 7 Supposing that previous criterion are useful to determine companies complexity, they also can be a valid information source to understand the composition of ITdedicated roles. The table shows how a growing number of business lines/services involves a major complexity of the application portfolio. This factor has a deep impact over the organization of the IT department: the analysis of the panel has shown that, passing from small to larger companies, it s possible to find a proportionally greater number of IT roles. Coherence is not only about the total number of roles, but also in the composition of the IT organic (Application Owners, Service Managers, and IT Managers). This is without doubt a good indication about the growing tendency of companies to think IT not only as a purely technical support, but also as a service that can help them to improve their business in a strategic way. Moreover, from the analysis it s possible to deduce a substantial evolution in the role of the IT Manager. All interviewed companies declared that competencies does not regard only technical aspects, also encompassing managerial characteristics (leadership, inter-functional vision, attitudes about IT Budgeting and Cost Management). Particularly manufacturing companies, being more flexible and having different market goals compared to other interviewed organizations, require from the IT Manager a greater focus on innovation and experimentation. The trend is also confirmed by a declared high level of participation of the IT management involved in the IT Direction in relation to the company s strategy. Research question 2 Is there coherence between IT Governance priorities and the characteristics of the process for the application portfolio rationalization and evolution? The comparison between the main IT Governance goals and the characteristics of the process for the application portfolio management and planning shows how, facing a growing importance of priorities like support to innovation, asset consolidation, portfolio rationalization (over the most common motivations related to a cutting of costs), organizations tend to formalize specific procedures. The majority of interviewed companies declared that evolution requests from business units arrive to the IT Direction based on a structured process, that implies also periodic meetings for the definition of new initiatives and specific meetings for the more relevant initiatives. Hence, it s possible to say that: - there is coherence between the identified priorities of IT Governance and the previously described characteristics of IT Managers; - the dialogue between IT and business units is a crucial element to create and support innovation for companies. Moreover, a critical success factor for a strategic IT Governance seems to be the presence of tools for the tracing of applications. Only a few companies have already implemented a centralized system for the management of the applications catalogue; but differentiation that characterize the application portfolio has let others define various repository systems, in order to have information about business lines/services, technologies, organizational structures, processes, and infrastructures. If present, a structured catalogue allows the integration of all this different information, through

8 8 the connection between applications and other layers on whom the Enterprise Architecture is organized. Apart from the way the catalogue is managed, it s used not only for documentary matters, but also for the definition of new IT initiatives, creating integration between the IT Department and business units. At this point, it s important to: - assure the right accuracy of information; - plan, for managed information, periodic testing and updating activities. Hence, under a perspective of continuous innovation, companies should find a compromise between information reliability, operative requirements, and desirable levels of performance. Research question 3 What s the impact of IT Governance principles over applications evaluation systems? For companies, the alignment between applications and Top Management strategies is important to structure correct monitoring activities and to reach organizational goals. Evaluation systems of existing applications have been analyzed considering general objectives and related economic value and risks. Previous considerations about IT Governance find confirmation in the results of this part of the interview, since the evaluation process seems to be mainly based on strategic alignment, business impact, and service level. Less importance is given to more operative aspects like applications technological efficiency. The same vision is adopted for the monitoring of applications economic value, since a large part of interviewed companies declare to use methodologies as to the cost of each project or the Total Cost of Ownership (TCO) rather than simple maintenance costs. Hence, information included in the catalogue could be very useful to develop a deeper perspective of analysis. Moreover, the choice of new applications based on their impact over the business seems to be coherent with adopted principles of Cost Management. Although IT costs and IT investments represent a small part of their total costs and investments (about 5%), companies declare to manage them through an accurate Opex-Capex (operativecapital expense) structure, whose information could be usefully integrated in the catalogue. In this scenario, it emerges how important is the development of alternative cost centers and chargeback mechanisms, based on the total number of persons that use a specific application. Contribution to the business by the discrete parts is monitored by the IT system in terms of cost and revenue. As regards the component of risks, the non presence of adequate evaluation systems seems to be substantial; and when present, they are internal to the IT Department and not shared between IT and business structures. Considering this, the availability of structured evaluation systems seems to be potentially susceptible for further improvement.

9 9 5 Conclusions and future steps Although the research project is still in itinere, this introductory analysis has shown how the development of an effective IT Governance structure that is flexible and will meet the needs of a complex and dynamic environment is a challenging task. Organizations are adopting this vision to better manage their expenses, reduce cost, and formalize an often chaotic relationship between IT and the business. Hence, IT Governance has become a key concern issue for IT decision makers across various companies. When appropriately implemented, it can play the role of a central nervous system effectively ensuring the well being of the organizational system. The health of the organizational system ultimately contributes to the health of the distributed business ecosystem in which the organization co-exists with other organizations. Companies ability to structure a repeatable process to assess what they have, and if an application is not performing or does not meet their architectural requirements, eliminating it and freeing up money to invest in new and better performing applications can be effectively supported through the adoption of Application Portfolio Management (APM) integrated tools. Many of interviewed companies declared their intention to implement this kind of platform, having already a dedicated budget. In the light of previous considerations, future steps of the research will be focused on: - a deeper analysis of companies belonging to few selected sectors, to better understand IT Governance processes peculiarities from one sector to another; - a further investigation about the evolution of IT Management required competencies, in relation with business strategies and goals; - the study of some cases of companies that already implemented APM integrated systems, in order to analyze projects criticalities and impact on the business. References 1. Calder, A., Watkins, S.: IT Governance a Manager s Guide to Data Security BS 7799/ISO 17799, Kogan Page Ltd (2003) 2. Cash, J. I.: Corporate Information Systems Management, 3 rd edition, McGraw-Hill Companies, Inc. (1982) 3. CoBIT 5 - A Business Framework for the Governance and Management of Enterprise IT (2012), 4. Gartner, Inc. (NYSE: IT), 5. ISO/IEC 38500:2008: Corporate Governance of Information Technology Standard (2008) 6. Kneller M.: ITIL the basic WhitePaper (2010) 7. North Carolina Office of Information Technology Services: Implementation of Application Portfolio Management. Governance, Process, and Execution. (The What and Why of APM) (2006)

10 10 8. Parsons G.: Strategic Information Technology, Harvard Business School Case, No ( 1984) 9. Ross J., Weill P., Robertson D.C.: Enterprise Architecture Strategy: Creating a foundation for business execution, Harvard Business School Press (2006) 10. Ross J.: Enterprise Architecture: Driving Business benefits from IT, CISR WP 359 (2006) 11. Ross J.: Maturity Matters: How Firms Generate Value from Enterprise Architecture, CISR WP 359 (2006) 12. Shleifer, A., Vishny, W.: A survey on Corporate Governance. The Journal of Finance, 52 (2) (1997) 13. Simonsson, M., Johnson, P.: Defining IT Governance a consolidation of literature, KTH School of Electrical Engineering (2005) 14. Weill, P., Ross, J. W.: IT governance How top performers manage IT decision rights for superior results, Harvard Business School Press (2004)

Mapping COBIT 5 with IT Governance, Risk and Compliance at Ecopetrol S.A. By Alberto León Lozano, CISA, CGEIT, CIA, CRMA

Mapping COBIT 5 with IT Governance, Risk and Compliance at Ecopetrol S.A. By Alberto León Lozano, CISA, CGEIT, CIA, CRMA Volume 3, July 2014 Come join the discussion! Alberto León Lozano will respond to questions in the discussion area of the COBIT 5 Use It Effectively topic beginning 21 July 2014. Mapping COBIT 5 with IT

More information

Information Technology Auditing for Non-IT Specialist

Information Technology Auditing for Non-IT Specialist Information Technology Auditing for Non-IT Specialist IIA Pittsburgh Chapter October 4, 2010 Agenda Introductions What are General Computer Controls? Auditing IT processes controls Understanding and evaluating

More information

The ICT Strategic plan execution toolbox

The ICT Strategic plan execution toolbox The ICT Strategic plan execution toolbox Agenda Elements of an ICT strategic plan Processes and roles needed to deliver on an ICT strategic plan Tools to support the effort needed to deliver on an ICT

More information

One Manufacturer : Harmonization Strategies for Global Companies

One Manufacturer : Harmonization Strategies for Global Companies Manufacturing the way we see it One Manufacturer : Harmonization Strategies for Global Companies How to Align Enterprise Architecture with Corporate Strategy Recently we have seen many global manufacturers

More information

EA vs ITSM. itsmf 15.4.2014

EA vs ITSM. itsmf 15.4.2014 EA vs ITSM itsmf 15.4.2014 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING What is an enterprise in the

More information

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013 Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices April 10, 2013 Today's Agenda: Key Topics Defining IT Governance IT Governance Elements & Responsibilities

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

CONCEPTUAL MODEL OF IT GOVERNANCE FOR HIGHER EDUCATION BASED ON COBIT 5 FRAMEWORK

CONCEPTUAL MODEL OF IT GOVERNANCE FOR HIGHER EDUCATION BASED ON COBIT 5 FRAMEWORK CONCEPTUAL MODEL OF IT GOVERNANCE FOR HIGHER EDUCATION BASED ON COBIT 5 FRAMEWORK HERU NUGROHO Telkom University, Telkom Applied Science School, Department of Information Technology, Bandung E-mail: herunugroho@telkomuniversity.ac.id,

More information

Beyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist

Beyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist Beyond Mandates: Getting to Sustainable IT Governance Best Practices Steve Romero PMP, CISSP, CPM IT Governance Evangelist Agenda > IT Governance Definition > IT Governance Principles > IT Governance Decisions

More information

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015

Office of the Auditor General AUDIT OF IT GOVERNANCE. Tabled at Audit Committee March 12, 2015 Office of the Auditor General AUDIT OF IT GOVERNANCE Tabled at Audit Committee March 12, 2015 This page has intentionally been left blank Table of Contents Executive Summary... 1 Introduction... 1 Background...

More information

Employing ITSM in Value Added Service Provisioning

Employing ITSM in Value Added Service Provisioning RL Consulting People Process Technology Organization Integration Employing ITSM in Value Added Service Provisioning Prepared by: Rick Leopoldi January 31, 2015 BACKGROUND Service provisioning can oftentimes

More information

Project Portfolio Management

Project Portfolio Management Feature Aarni Heiskanen, LJK, is a partner at Thinking Business Group. He has 10 years of experience in strategic portfolio management and has consulted for several global organizations. Heiskanen is a

More information

Improving IT Governance

Improving IT Governance Improving IT Governance with COBIT 5.0 About this White Paper This paper outlines the development of the next evolutionary version of ISACA s enterprise governance of IT. COBIT 5.0 is a significant evolution

More information

Enterprise IT Assets: Realizing a Business Centric Strategy. A Techlogix White Paper

Enterprise IT Assets: Realizing a Business Centric Strategy. A Techlogix White Paper Enterprise IT Assets: Realizing a Business Centric Strategy A Techlogix White Paper 2 Enterprise IT Assets: Realizing a Business Centric Strategy EXECUTIVE SUMMARY This white paper presents a four step

More information

Based on 2008 Survey of 255 Non-IT CEOs/Executives

Based on 2008 Survey of 255 Non-IT CEOs/Executives Based on 2008 Survey of 255 Non-IT CEOs/Executives > 50% Ranked ITG as very important > 75% of businesses consider ITG to be an integral part of enterprise governance, but the overall maturity level is

More information

IT Financial Management and Cost Recovery

IT Financial Management and Cost Recovery WHITE PAPER November 2010 IT Financial Management and Cost Recovery Patricia Genetin Sr. Principal Consultant/CA Technical Sales David Messineo Sr. Services Architect/CA Services Table of Contents Executive

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Module 6 Essentials of Enterprise Architecture Tools

Module 6 Essentials of Enterprise Architecture Tools Process-Centric Service-Oriented Module 6 Essentials of Enterprise Architecture Tools Capability-Driven Understand the need and necessity for a EA Tool IASA Global - India Chapter Webinar by Vinu Jade

More information

How Technology Supports Project, Program and Portfolio Management

How Technology Supports Project, Program and Portfolio Management WHITE PAPER: HOW TECHNOLOGY SUPPORTS PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT SERIES 4 OF 4 How Technology Supports Project, Program and Portfolio Management SEPTEMBER 2007 Enrico Boverino CA CLARITY

More information

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization 1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22

More information

The multisourcing approach to IT consolidation

The multisourcing approach to IT consolidation Experience the commitment WHITE PAPER The multisourcing approach to IT consolidation The proven commercial practice of multisourcing services integration can help state and local governments achieve IT

More information

2. Encourage the private sector to develop ITIL-related services and products (training, consultancy and tools).

2. Encourage the private sector to develop ITIL-related services and products (training, consultancy and tools). ITIL Primer [ITIL understanding and implementing - A guide] ITIL - The Framework ITIL is the IT Infrastructure Library, a set of publications providing descriptive (i.e., what to do, for what purpose and

More information

Advanced Topics for TOGAF Integrated Management Framework

Advanced Topics for TOGAF Integrated Management Framework Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:

More information

2.1 MBI Framework 2.2 ITIL 2.3 COBIT

2.1 MBI Framework 2.2 ITIL 2.3 COBIT Extending MBI Model using ITIL and COBIT Processes DOI: 10.20470/jsi.v6i4.244 Sona Karkoskova 1, George Feuerlicht 1,2 1 Faculty of Informatics and Statistics University of Economics, Prague 2 Unicorn

More information

The Perusal and Review of Different Aspects of the Architecture of Information Security

The Perusal and Review of Different Aspects of the Architecture of Information Security The Perusal and Review of Different Aspects of the Architecture of Information Security Vipin Kumar Research Scholar, CMJ University, Shillong, Meghalaya (India) Abstract The purpose of the security architecture

More information

A Final Report for City of Chandler Strategic IT Plan Executive Summary

A Final Report for City of Chandler Strategic IT Plan Executive Summary A Final Report for City of Chandler 6 January 2004 Table of Contents 1. Executive Summary... 1 1.1 Background... 2 1.2 Chandler Business and IT Context... 3 1.3 Chandler s IT Strategic Direction... 5 1.4

More information

TOGAF. TOGAF & Major IT Frameworks, Architecting the Family. by Danny Greefhorst, MSc., Director of ArchiXL. IT Governance and Strategy

TOGAF. TOGAF & Major IT Frameworks, Architecting the Family. by Danny Greefhorst, MSc., Director of ArchiXL. IT Governance and Strategy TOGAF TOGAF & Major IT Frameworks, Architecting the Family by Danny Greefhorst, MSc., Director of ArchiXL TOGAF is a registered trademark of The Open Group. Copyright 2013 ITpreneurs. All rights reserved.

More information

ITIL AND COBIT EXPLAINED

ITIL AND COBIT EXPLAINED ITIL AND COBIT EXPLAINED 1 AGENDA Overview of Frameworks Similarities and Differences Details on COBIT Framework (based on version 4.1) Details on ITIL Framework, focused mainly on version.2. Comparison

More information

Realizing the Value Proposition of Cloud Computing

Realizing the Value Proposition of Cloud Computing Realizing the Value Proposition of Cloud Computing CIO s Enterprise IT Strategy for Cloud Jitendra Pal Thethi Abstract Cloud Computing is a model for provisioning and consuming IT capabilities on a need

More information

IT Governance isn t one thing, it s everything. Steve Romero PMP, CISSP, CCP

IT Governance isn t one thing, it s everything. Steve Romero PMP, CISSP, CCP IT Governance isn t one thing, it s everything. Steve Romero PMP, CISSP, CCP 1 An executive view of governance Based on 2009 Survey of 255 Non-IT CEOs/Executives 50% Ranked ITG as very important 75% of

More information

COBIT 5 An Overview. 12 th June, COBIT is a registered trademark of the Information Systems Audit and Control Association

COBIT 5 An Overview. 12 th June, COBIT is a registered trademark of the Information Systems Audit and Control Association COBIT 5 An Overview 12 th June, 2012 COBIT is a registered trademark of the Information Systems Audit and Control Association Agenda Organizational Concerns COBIT 5 An Introduction COBIT 4.1 Vs. COBIT

More information

The IT Infrastructure Library (ITIL)

The IT Infrastructure Library (ITIL) IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.

More information

Chayuth Singtongthumrongkul

Chayuth Singtongthumrongkul IT is complicated. IT Governance doesn t have to be. Chayuth Singtongthumrongkul CISSP, CISA, ITIL Intermediate, PMP, IRCA ISMS (ISO/IEC 27001) Director of International Academic Alliance, ACIS Professional

More information

How IT Can Help Companies Make Better, Faster Decisions

How IT Can Help Companies Make Better, Faster Decisions How IT Can Help Companies Make Better, Faster Decisions How It Can Help Companies Make Better Faster Decisions Of the many different groups that make up a business organization sales, finance, human resources

More information

Domenico Raguseo. IT Governance e Business Technology (approfondimenti su ITIL)

Domenico Raguseo. IT Governance e Business Technology (approfondimenti su ITIL) IT Governance e Business Technology (approfondimenti su ITIL) Domenico Raguseo Italy Client Technical Professional Manager SW Europe Service Management Solution Architect Leader http://www.linkedin.com/in/dragus

More information

Principles of IT Governance

Principles of IT Governance Principles of IT Governance Governance of enterprise IT focuses on delivering services to support top line growth while moving operational savings to the bottom line. The management of IT services has

More information

An Implementation Roadmap

An Implementation Roadmap An Implementation Roadmap The 2nd Abu Dhabi IT s Forum P J Corum, CSQA, CSTE, ITSM Managing Director Quality Assurance Institute Middle East and Africa Dubai, UAE Quality Assurance Institute Middle East

More information

APPLICATION PORTFOLIO ASSESSMENT

APPLICATION PORTFOLIO ASSESSMENT WHITE PAPER APPLICATION PORTFOLIO ASSESSMENT A strategic path for Decision Making Table of Contents ABSTRACT Critical decisions about IT and application systems are a high priority for today s executives.

More information

COBIT Helps Organizations Meet Performance and Compliance Requirements

COBIT Helps Organizations Meet Performance and Compliance Requirements DISCUSS THIS ARTICLE COBIT Helps Organizations Meet Performance and Compliance Requirements By Sreechith Radhakrishnan, COBIT Certified Assessor, ISO/IEC 20000 LA, ISO/IEC 27001 LA, ISO22301 LA, ITIL Expert,

More information

Myths About Service-Oriented Architecture Demystifying SOA. producers can coexist, and still have no dependence on each other.

Myths About Service-Oriented Architecture Demystifying SOA. producers can coexist, and still have no dependence on each other. WSJ: SOA Myths About Service-Oriented Architecture Demystifying SOA Service-oriented architecture (SOA) refers to an architectural solution that creates an environment in which services, service consumers,

More information

One Part ITIL, One Part COBIT The ingredients for repeatable and controlled processes to support IT services

One Part ITIL, One Part COBIT The ingredients for repeatable and controlled processes to support IT services One Part ITIL, One Part COBIT The ingredients for repeatable and controlled processes to support IT services Mark Thomas, COBIT SIG President June 15, 2012 Pittsburgh Local Interest Group LIG Name goes

More information

White Paper. Comparison of ISO/IEC 20000 with ASL and BiSL

White Paper. Comparison of ISO/IEC 20000 with ASL and BiSL White Paper Comparison of ISO/IEC 20000 with ASL and BiSL Both ISO/IEC 20000 and ASL offer guidance for IT Service Providers, ISO/IEC 20000 giving broad guidance for IT Service Management and ASL focusing

More information

COMMONWEALTH OF MASSACHUSETTS

COMMONWEALTH OF MASSACHUSETTS COMMONWEALTH OF MASSACHUSETTS Implementation Roadmap February 2003 February 2003 Page 165 of 191 February 2003 Page 166 of 191 A. INTRODUCTION The findings and recommendations of the Enterprise IT Strategy

More information

TOGAF TOGAF & Major IT Frameworks, Architecting the Family

TOGAF TOGAF & Major IT Frameworks, Architecting the Family Fall 08 TOGAF TOGAF & Major IT Frameworks, Architecting the Family Date: February 2013 Prepared by: Danny Greefhorst, MSc., Director of ArchiXL TOGAF is a registered trademark of The Open Group. TOGAF

More information

Global Technology Audit Guide. Auditing IT Governance

Global Technology Audit Guide. Auditing IT Governance Global Technology Audit Guide Auditing IT Governance Global Technology Audit Guide (GTAG ) 17 Auditing IT Governance July 2012 GTAG Table of Contents Executive Summary... 1 1. Introduction... 2 2. IT

More information

The New Generation IT Operating Model

The New Generation IT Operating Model The New Generation IT Operating Model The Service Oriented IT Operating Model White paper Yan Zhao, Ph.D President, Chief Architect ArchiTech Consulting LLC yan.zhao@architechllc.com July 20, 2012 1 1.

More information

Principles of Execution. Tips and Techniques for Effective Project Portfolio Management

Principles of Execution. Tips and Techniques for Effective Project Portfolio Management Principles of Execution Tips and Techniques for Effective Project Management Roadmap Develop A Shared Vision for Management Understanding the Difference between Project Management Reviews and Management

More information

Software Asset Management on System z

Software Asset Management on System z Software Asset Management on System z Mike Zelle Tivoli WW IT Asset Management Marketing SAM in SHARE Project Manager mzelle@us.ibm.com Agenda Why Software Asset Management (SAM) The Discipline of Software

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

Process-Based Business Transformation. Todd Lohr, Practice Director

Process-Based Business Transformation. Todd Lohr, Practice Director Process-Based Business Transformation Todd Lohr, Practice Director Process-Based Business Transformation Business Process Management Process-Based Business Transformation Service Oriented Architecture

More information

Balanced Scorecard; a Tool for Measuring and Modifying IT Governance in Healthcare Organizations

Balanced Scorecard; a Tool for Measuring and Modifying IT Governance in Healthcare Organizations Balanced Scorecard; a Tool for Measuring and Modifying IT Governance in Healthcare Organizations Ehsan Borousan, Roozbeh Hojabri, Mahmoud Manafi and Aliread Hooman Abstract Nowadays healthcare organizations

More information

IT GOVERNANCE PANEL BRING VALUE BY AUDITING IT GOVERNANCE GET THE

IT GOVERNANCE PANEL BRING VALUE BY AUDITING IT GOVERNANCE GET THE 1 IT GOVERNANCE PANEL BRING VALUE BY AUDITING IT GOVERNANCE GET THE ANSWERS AND PRACTICAL TIPS FROM THE IT GOVERNANCE AUDIT PROFESSIONALS JOHAN LIDROS, PRESIDENT EMINERE GROUP KATE MULLIN, CISO, HEALTH

More information

IT Governance and Performance Measurement research study on Croatian companies

IT Governance and Performance Measurement research study on Croatian companies IT Governance and Performance Measurement research study on Croatian companies MARIO SPREMIĆ, Ph.D., Associate Professor Faculty of Economics and Business Zagreb, University of Zagreb Kennedy s sq 6, 10000

More information

A series of short papers on topics related to Enterprise Budgeting and Corporate Performance Management

A series of short papers on topics related to Enterprise Budgeting and Corporate Performance Management On CPM by Rob Lautt A series of short papers on topics related to Enterprise Budgeting and Corporate Performance Management Topic #1 Big Vendor Risk: Why the smaller independent software vendor (ISV) can

More information

COBIT 5 Framework Patrick Soenen

COBIT 5 Framework Patrick Soenen COBIT 5 Framework Patrick Soenen Presentation based on COBIT 5 Exposure Draft 2011 ISACA ISACA has designed COBIT 5 : The Framework as an educational resource for control professionals Reproduction only

More information

WHITE PAPER: STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT

WHITE PAPER: STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT WHITE PAPER: STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT IntelliDyne, LLC MARCH 2012 STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT

More information

IT Strategic Vendor Management: Achieving Savings and Improving Performance in Austere Times

IT Strategic Vendor Management: Achieving Savings and Improving Performance in Austere Times IT Strategic Vendor Management: Achieving Savings and Improving Performance in Austere Times Savvy IT leaders are pivoting to strategic approaches for working with critical IT vendors to meet cost-cutting

More information

Software Licensing and Pricing Best Practices. Stewart Buchanan June 3, 2009 Gartner Webinar

Software Licensing and Pricing Best Practices. Stewart Buchanan June 3, 2009 Gartner Webinar Software Licensing and Pricing Best Practices Stewart Buchanan June 3, 2009 Gartner Webinar How to Participate Today Audio Announcement You have joined the audio muted using your computer s speaker system

More information

Assessing Your Information Technology Organization

Assessing Your Information Technology Organization Assessing Your Information Technology Organization Are you running it like a business? By: James Murray, Partner Trey Robinson, Director Copyright 2009 by ScottMadden, Inc. All rights reserved. Assessing

More information

PwC Luxembourg. Models for the governance of your investments with Portfolio Management September 2009

PwC Luxembourg. Models for the governance of your investments with Portfolio Management September 2009 PwC Luxembourg Models for the governance of your investments with Portfolio Management Agenda Welcome The Portfolio Management Concept Portfolio Management in PMI Portfolio Management in Val IT Portfolio

More information

IT Security Governance for e-business

IT Security Governance for e-business Vol. 2, No. 3, July, 2008 IT Security Governance for e-business Rosslin John Robles, Na-Yun Kim, Tai-hoon Kim School of Multimedia, Hannam University, Daejeon, Korea rosslin_john@yahoo.com, bijou0318@nate.com,

More information

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business

More information

Enterprise Resource Planning Presentation to the Joint Legislative Oversight Committee on Information Technology.

Enterprise Resource Planning Presentation to the Joint Legislative Oversight Committee on Information Technology. Enterprise Resource Planning Presentation to the Joint Legislative Oversight Committee on Information Technology December 18, 2014 Enterprise Resource Planning (ERP) definition ERP is a business system

More information

How Application Portfolio Management and Enterprise Architecture Add Up to IT Governance

How Application Portfolio Management and Enterprise Architecture Add Up to IT Governance How Application Portfolio Management and Enterprise Architecture Add Up to IT Governance Optimizing your organization s information system A MEGA White Paper By François Tabourot, Operational Governance

More information

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Online learning is playing a critical role in the delivery of Teaching and Learning and the overall experience

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

View Point. The Enterprise QA Transformation Model. A solution to enhance an enterprises testing maturity. Abstract. www.infosys.

View Point. The Enterprise QA Transformation Model. A solution to enhance an enterprises testing maturity. Abstract. www.infosys. View Point The Enterprise QA Transformation Model A solution to enhance an enterprises testing maturity - Reghunath Balaraman, Aromal Mohan Abstract With the increasing acceptance of testing/qa as an independent

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

COBIT 5 and the Process Capability Model. Improvements Provided for IT Governance Process

COBIT 5 and the Process Capability Model. Improvements Provided for IT Governance Process Proceedings of FIKUSZ 13 Symposium for Young Researchers, 2013, 67-76 pp The Author(s). Conference Proceedings compilation Obuda University Keleti Faculty of Business and Management 2013. Published by

More information

Information Technology Integration Putting IT to work in driving deal success

Information Technology Integration Putting IT to work in driving deal success February 2013 A publication from PwC's Deals M&A Integration practice Information Technology Integration Putting IT to work in driving deal success At a glance Research consistently shows that integrating

More information

White Paper. Business Analysis meets Business Information Management

White Paper. Business Analysis meets Business Information Management White Paper BABOK v2 & BiSL Business Analysis meets Business Information Management Business Analysis (BA) and Business Information Management (BIM) are two highly-interconnected fields that contribute

More information

Bridging the IT Business Gap The Role of an Enterprise Architect

Bridging the IT Business Gap The Role of an Enterprise Architect Whitepaper Bridging the IT Business Gap The Role of an Enterprise Architect Today s enterprises understand the value that Information Technology (IT) can bring to their business. IT supports day-to-day

More information

-Blue Print- The Quality Approach towards IT Service Management

-Blue Print- The Quality Approach towards IT Service Management -Blue Print- The Quality Approach towards IT Service Management The Qualification and Certification Program in IT Service Management according to ISO/IEC 20000 TÜV SÜD Akademie GmbH Certification Body

More information

Adopting Service Oriented Architecture increases the flexibility of your enterprise

Adopting Service Oriented Architecture increases the flexibility of your enterprise Adopting Service Oriented Architecture increases the flexibility of your enterprise Shireesh Jayashetty, Pradeep Kumar M Introduction Information Technology (IT) systems lasted longer earlier. Organization

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

A Tool Design of Cobit Roadmap Implementation

A Tool Design of Cobit Roadmap Implementation A Tool Design of Cobit Roadmap Implementation 1 Karim Youssfi, 2 Jaouad Boutahar, 3 Souhail Elghazi École Hassania des Travaux Publics Casablanca, Morocco Abstract Over the last two decades, the role of

More information

CIOs: How to Become the CEO s Business Partner

CIOs: How to Become the CEO s Business Partner CIOs: How to Become the CEO s Business Partner A Best Practices ebook Nicolas Betbeder-Matibet, Managing Director, MEGA Asia - The Agenda for CIOs in 2012 According to Gartner*: CIO strategies concentrate

More information

ITIL: What is it? How does ITIL link to COBIT and ISO 17799?

ITIL: What is it? How does ITIL link to COBIT and ISO 17799? ITIL: What is it? How does ITIL link to COBIT and ISO 17799? 1 What is ITIL? The IT Infrastructure Library A set of books comprising an IT service management Best Practices framework An industry of products,

More information

Implementing Enterprise Governance of IT Using COBIT 5. A Business Driven Approach

Implementing Enterprise Governance of IT Using COBIT 5. A Business Driven Approach Value Insights Unlocking IT Value Transforming IT Enabled Investments into Business Value Implementing Enterprise Governance of IT Using COBIT 5 A Business Driven Approach Value Insights Unlocking IT Value

More information

IT GOVERNANCE TRANSITION ANALYSIS FROM ITIL TO COBIT: CASE STUDY BANKING INDUSTRY IN THAILAND

IT GOVERNANCE TRANSITION ANALYSIS FROM ITIL TO COBIT: CASE STUDY BANKING INDUSTRY IN THAILAND IT GOVERNANCE TRANSITION ANALYSIS FROM ITIL TO COBIT: CASE STUDY BANKING INDUSTRY IN THAILAND Saksri Zuurbier, Kasetsart University, THAILAND Pornthep Anussornnitisarn, Kasetsart University, THAILAND Bordin

More information

In control: how project portfolio management can improve strategy deployment. Case study

In control: how project portfolio management can improve strategy deployment. Case study Case study In control: how project portfolio can improve strategy deployment Launching projects and initiatives to drive revenue and achieve business goals is common practice, but less so is implementing

More information

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies ABSTRACT The paper is about the strategic impact of BI, the necessity for BI

More information

IT Risk Management Life Cycle and enabling it with GRC Technology. 21 March 2013

IT Risk Management Life Cycle and enabling it with GRC Technology. 21 March 2013 IT Risk Management Life Cycle and enabling it with GRC Technology 21 March 2013 Overview IT Risk management lifecycle What does technology enablement mean? Industry perspective Business drivers Trends

More information

Peregrine. AssetCenter. Product Documentation. Asset Tracking solution. Part No. DAC-441-EN38

Peregrine. AssetCenter. Product Documentation. Asset Tracking solution. Part No. DAC-441-EN38 Peregrine AssetCenter Product Documentation Asset Tracking solution Part No. DAC-441-EN38 AssetCenter Copyright 2005 Peregrine Systems, Inc. All Rights Reserved. Information contained in this document

More information

IBM and the IT Infrastructure Library.

IBM and the IT Infrastructure Library. IBM Global Services September 2004 IBM and the IT Infrastructure Library. How IBM supports ITIL and provides ITIL-based capabilities and solutions Page No. 2 Contents ITIL Planning for Service 2 Executive

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

Realizing business flexibility through integrated SOA policy management.

Realizing business flexibility through integrated SOA policy management. SOA policy management White paper April 2009 Realizing business flexibility through integrated How integrated management supports business flexibility, consistency and accountability John Falkl, distinguished

More information

A comprehensive strategy for successful data center consolidation

A comprehensive strategy for successful data center consolidation Experience the commitment WHITE PAPER A comprehensive strategy for successful data center consolidation To mitigate risk and maximize the benefits of data center consolidation, state and local governments

More information

WHITEPAPER. Why Dependency Mapping is Critical for the Modern Data Center

WHITEPAPER. Why Dependency Mapping is Critical for the Modern Data Center WHITEPAPER Why Dependency Mapping is Critical for the Modern Data Center OVERVIEW The last decade has seen a profound shift in the way IT is delivered and consumed by organizations, triggered by new technologies

More information

Rice University Task Force on Information Technology. Report on IT Principles, Governance & Organization

Rice University Task Force on Information Technology. Report on IT Principles, Governance & Organization Rice University Task Force on Information Technology Report on IT Principles, Governance & Organization April 22, 2014 1 IT Principles, Governance, Organization Information technology, across all missions

More information

Designing and Implementing Cloud Governance: Cloud, and Cloud Governance, are Emerging Capabilities

Designing and Implementing Cloud Governance: Cloud, and Cloud Governance, are Emerging Capabilities Designing and Implementing Governance:, and Governance, are Emerging Capabilities Eric Marks President & CEO AgilePath Corporation emarks@agile-path.com Designing and Implementing Governance Governance

More information

SharePoint as a Business Application, Not Just a Collaboration Tool

SharePoint as a Business Application, Not Just a Collaboration Tool SharePoint as a Business Application, Not Just a Collaboration Tool Products, Projects, Services and Work in One System Published March, 2013 http://epmlive.com Contents Introduction...2 Common Uses of

More information

How to enhance Trust and Value by using COBIT:

How to enhance Trust and Value by using COBIT: How to enhance Trust and Value by using COBIT: Governance and Management Framework CA A.Rafeq, FCA, CISA, CGEIT, CIA, CCSA Managing Director, Wincer Infotech Limited Past President, ISACA, Bangalore Chapter

More information

ConsumerLab Emerging App Culture 1

ConsumerLab Emerging App Culture 1 Data Center Consolidation is fundamental to being prepared for the dramatic evolution in ICT technology, as well as fluctuating and unpredictable business demands. Avoiding the potential pitfalls is of

More information

Revised October 2013

Revised October 2013 Revised October 2013 Version 3.0 (Live) Page 0 Owner: Chief Examiner CONTENTS: 1. Introduction..2 2. Foundation Certificate 2 2.1 The Purpose of the COBIT 5 Foundation Certificate.2 2.2 The Target Audience

More information

IT Transformation for Health Care

IT Transformation for Health Care Health Care strategy consulting to the country s leading hospitals and health systems. OVERVIEW IT Transformation for Health Care Transform IT develops a new target model to promote operational efficiency,

More information

FTA Technology 2009 IT Modernization and Business Rules Extraction

FTA Technology 2009 IT Modernization and Business Rules Extraction FTA Technology 2009 IT Modernization and Business Rules Extraction August 5th, 2009 _experience the commitment TM Agenda IT Modernization Business Rules Extraction Automation Tools for BRE BRE Cost and

More information

Introduction to SOA governance and service lifecycle management.

Introduction to SOA governance and service lifecycle management. -oriented architecture White paper March 2009 Introduction to SOA governance and Best practices for development and deployment Bill Brown, executive IT architect, worldwide SOA governance SGMM lead, SOA

More information

Practical Approaches to Achieving Sustainable IT Governance

Practical Approaches to Achieving Sustainable IT Governance Practical Approaches to Achieving Sustainable IT Governance Beyond Mandates: Getting to Sustainable IT Governance Best Practices Agenda IT Governance Definition IT Governance Principles IT Governance Decisions

More information

Getting Started with Business Intelligence

Getting Started with Business Intelligence Getting Started with Business Intelligence Tips and Tools to Ensure Success 153 Kearny St., San Francisco, CA info@birst.com (866) 940-1496 Introduction Identifying and selecting a Business Intelligence

More information