The Santander business model

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The Santander business model"

Transcription

1 The Santander business model Commercial focus Efficiency Disciplined use of capital and financial strength Santander brand Prudence in risk Geographic diversification and model of subsidiaries Banco Santander s business model provides substantial recurrence in results. Retail banking generates 87% of revenues. Santander has 102 million customers who are tended to via 14,756 branches, the largest network of any international bank. Geographic diversification in 10 core countries provides Santander with an appropriate balance between mature and emerging markets. The Bank s international expansion was achieved with subsidiaries autonomous in capital and liquidity, giving us advantages when financing and limiting the risk of contagion. The Group s technology and its control of costs make Santander one of the world s most efficient banks. Santander complied with the European Banking Authority s core capital requirement of 9% six months ahead of schedule. Santander did not need public funds at any time during the crisis and is one of the world s most solid and solvent banks. In an environment of tensions in financial markets, Santander s liquidity position has remained comfortable. Grupo Santander s non-performing loans ratio is below the sector s average in the main countries where it operates. Santander was recognized by Brand Finance as the fourth most valuable brand in the world. 18

2 Santander branch in Madrid, Spain Commercial focus The customer is the focal point of Banco Santander s activity. Grupo Santander s customer base has grown notably in the last few years and more than doubled between 2003 and (from 41 million to 102 million). The geographic distribution of customers was as follows: 40.8% in Latin America, 31.3% in continental Europe, 26.2% in the UK and 1.7% in the US. The Bank s retail business focus sets it apart from other global competitors, underlined by the fact that 99.8% of the Group s customers are in the segments of commercial banking and consumer finance. Branches help generate and maintain more lasting, greater value-added relationships with customers. Santander has 14,756 branches, the largest network of any international bank. In, Grupo Santander increased its distribution capacity with the addition of 674 branches, mainly as a result of the incorporation of new businesses in Poland and Germany and programmes to open new branches in high growth countries such as Brazil, Mexico and Argentina. In addition to this network, the Bank also has other channels, available around-the-clock, such as online banking, mobile telephone banking and telephone banking. In, Santander stepped up its investment in its call centres in the UK in order to improve its customer service. It also launched applications that enable it to operate via iphone and other mobile telephone means in some of the Group s banks. Group customers (Million) Santander Branch Network Banesto Portugal Bank Zachodni WBK Santander Consumer Finance Rest Total continental Europe United Kingdom Brazil Mexico Chile Argentina Uruguay Colombia Puerto Rico Peru Rest Total Latin America United States-Sovereign Total customers Customers Million Branches Number ,660 14,082 14,

3 Santander branch in Germany Quality of service and customer satisfaction Quality of service is a fundamental part of Banco Santander s strategy. In, customer satisfaction with the services provided by Banco Santander through various channels (branches, telephone and Internet) improved. Some 88.2% of customers said they were satisfied, generating greater linkage, proximity and loyalty, as well as higher customer revenues. In order to improve the quality of service, the Group has a corporate model called META 100, which has been extended to more countries year after year. The main objectives of META 100 are to reflect the voice of customers and integrate it into the Bank s businesses; establish a culture of quality (i.e. an organisation that is closer to and focused on customers) and generate dynamics of continuous improvement, centred on customer satisfaction. There was also a significant advance in in implementing the corporate model of complaints, which aims to unify the criteria applied in managing the customer attention services of the Group s various units. This model revolves around three elements: Policies to improve customer attention, confidence and satisfaction. Decision-taking structure based on agile and efficient governance systems, with reports made to the first executive level. Management of complaints in accordance with the prevailing regulations as well as the good banking practices that regulators require in each country. Banco Santander s professionals receive continuous training in order to inform and advise customers transparently and rigorously and provide the best service. In the last quarters of, programmes to foster this culture were put into effect such as El año del servicio in Chile, Nuestro estilo in Argentina and Impulsa tu lado Pro in Banco Santander Spain. The corporate function of Brand Customer Experience was also created, which oversees the consistency and coherence between the promise of the brand and the customer s experience. Santander has an advanced model for managing incidents called MIRÓ, which channels all the disagreements that the customer transmits to the Bank via various channels. The objective of MIRÓ is to achieve a quick resolution of complaints. It channels internally its treatment to specialised units and keeps the customer informed of the state of the incident. MIRÓ also identifies the main reasons why customers are not satisfied and the causes of the incidents so that steps can be taken to correct them. Customer satisfaction % of individual customers satisfied Santander Branch Network Banesto Portugal United Kingdom Argentina Brazil Chile Uruguay Mexico Puerto Rico Total Customer satisfaction by channel % of individual customers satisfied Branches Telephone Internet

4 Santander branch in Mexico Products and services Banco Santander has a wide range of financial products and services based on the risk profile of its customers and characterised, in all its markets, by anticipation and dynamism when launching new value offers. Of note among the products and services launched in were: In the UK, more than 100, Cashback credit cards, which return money to customers on the basis of the usage, were sold in the first two months after its launch. In Spain, Santander gave those customers with difficulties as a result of the crisis the possibility of a three-year moratorium on capital repayments of mortgages on their main home. Almost 6,000 customers have benefitted from the offer. In Brazil, agreements were signed with major companies, such as petrol distributor Shell and telecoms company Vivo (Telefónica), to launch credit cards with added advantages for the Bank s customers. In the US, the SMEs area of Sovereign launched the Boost Your Business programme, designed to attract new customers and increase the already existing linkage. This programme offers SMEs very attractive interest rates, new financial products and advice shared by specialists. Santander branch in Brazil Corporate school of commercial banking In order to improve Grupo Santander s commercial banking skills, the corporate school of commercial banking was created in. This project is supported and involves Banco Santander s senior management: the governing board of the school is headed by Mr. Alfredo Sáenz, the chief executive officer, and comprises senior executives responsible for the main countries and divisions. The school s mission is to gather the best commercial and business practices which make up the Group s commercial banking and promote their transmission in order to drive business development in the various units. The school also enables new countries that integrate into the Group to quickly and efficiently adapt to Banco Santander s commercial banking model. The school is structured into knowledge areas that respond to the various fields and/or segments of commercial banking. Each area has someone in charge and consists of expert teams for each of the matters arising from the countries in which the Group operates. The school capitalises on the best commercial practices of countries, in terms of products, services, quality, business intelligence, etc, and thereby becomes an extra competitive tool for the Group. The first phase of the school concentrated on individual customers. In, it also began to work on company and SME banking, taking advantage of the experience acquired and incorporated the new countries to its sphere of action (the US, Poland and Germany). Advertising campaigns in Brazil, the UK and Mexico 21

5 Grupo Santander City, Boadilla del Monte, Madrid, Spain Disciplined use of capital and financial strength Capital Strengthening the balance sheet is a priority for Banco Santander, which has quickly and efficiently adapted to the new capital requirements of international and European banking authorities, such as Basel III, regarding globally systemic banks, and the new requirements of the European Banking Authority (EBA). Banco Santander carried out various measures regarding capital in the last months of, allowing it to achieve a core capital ratio of 9% six months ahead of the EBA s deadline of June 30, According to the EBA, Banco Santander s additional capital needs amounted to EUR 15,302 million. This amount has been reached as follows: EUR 6,829 million of Valores Santander, which have to be converted into shares before October EUR 1,943 million through the exchange of preferred shares for ordinary new shares. EUR 1,660 million through the application of the Santander Dividendo Elección (scrip dividend) programme at the time of the final dividend for fiscal year. EUR 4,890 million through organic capital generation and the transfer of certain stakes, mainly in Chile and Brazil. Regarding the latter, Santander reached in December an agreement (implemented during the first week of 2012) to transfer 4.41% of Santander Brazil to a major international financial institution which will deliver such shares to holders of convertible bonds issued in October,, by Banco Santander, when these mature, pursuant to the terms of said convertible bonds. Liquidity Santander finances most of its loans with customer deposits, maintains comfortable access to wholesale funding and has many instruments and markets in which to obtain liquidity. In, Banco Santander continued to strengthen its liquidity with an increase of more than EUR 16,000 million in customer deposits, and debt issues that exceeded the year s maturities by more than EUR 8,000 million. All these issues were carried out without state guarantees. Active management of the business portfolio Santander made some selective sales in and obtained EUR 1,513 million of capital gains: The strategic alliance with the insurer Zurich to develop business in Latin America which generated EUR 641 million of capital gains. The entry of new partners into the capital of Santander Consumer USA. This operation valued the unit at $4,000 million and produced EUR 872 million of capital gains. Santander also reached an agreement to sell the Group s businesses in Colombia for $1,225 million (net gain of EUR 615 million to be recorded in 2012). Core capital BIS II. criteria. % Loan-to-deposit ratio ( * ) % Santander is one of the world s most solid and well-capitalised banks, and at no time has had to seek public funds. As a result, it has one of the best ratings among international banks (*) Includes retail commercial paper in Spain. 22

6 Grupo Santander s new data-processing centre in Cantabria, Spain Prudent risk management Prudent risk management has been a hallmark of Banco Santander since it was founded more than 150 years ago. Everyone is involved in risk management, from the daily transactions in branches, where business managers also have risk objectives, to senior management and the board, whose risk committee comprises five directors and meets for some 300 hours a year. Of note among the corporate risk management principles is that the risk function is independent of business. The head of the Group s Risk Division, Matías Rodríguez Inciarte, third vicechairman and chairman of the risk committee, reports directly to the executive committee and to the board. A low and predictable risk profile The board sets the Bank s risk appetite at a medium-low level. Some 86% of Grupo Santander s risk comes from retail banking. Proximity to the customer enables us to act rigorously and with anticipation when granting, monitoring and recovering loans. Santander has units dedicated to recovering unpaid loans, which, under a corporate model, are integrated as a business area in the Group s various countries and divisions. Santander has a highly diversified risk profile, with concentration of exposure to customers, business groups, sectors, products and countries subject to limits. These additional needs will be entirely met in 2012 as follows: EUR 1,800 million already charged against the Group s fourth quarter results, which lifted coverage of repossessed properties to 50% from 31%. EUR 2,000 million are a capital buffer required by the rules and which are covered by capital already held by the Group. The remaining EUR 2,300 million will be covered through capital gains which may be obtained during the year including EUR 900 million from the capital gain on the sale of Banco Santander Colombia and through ordinary contributions to provisions during Santander s exposure to real estate developers represented 14% of its total lending in Spain at the end of and only 4% of the Group s total loans, including repossessed homes. Santander s market share of this business is estimated at 10%, well below that of the Group s total business in Spain (14%). Moreover, Santander assigned EUR 1,513 million of capital gains obtained in to strengthening the balance sheet. *** Banco Santander s risk management principles are treated in more detail on pages 148 to 151 of this annual report. The Group has the most advanced risk management models, such as use of tools for calculating ratings and internal scoring, economic capital, price-setting systems via return on riskadjusted capital (RoRAC), use of value at risk (VaR) in market risk, and stress testing. Risk quality The Group s non-performing loan ratio increased to 3.89% in, but remains below the average on all the countries where it operates. In Spain, the NPL ratio was 5.49%, also well below the sector s average. After approval of Royal Decree Law 2/2012, which sets new requirements for cleaning up bad property loans in Spain, the Bank announced that the amount of provisions Grupo Santander in Spain needs to meet these requirements is EUR 6,100 million. Non-performing loan ratio % Coverage ratio %

7 Geographic diversification Grupo Santander has a geographic diversification balanced between mature and emerging markets (46% and 54% of profits, respectively, in ). The Bank focuses on 10 core markets: Spain, Germany, Poland, Portugal, the UK, Brazil, Mexico, Chile, Argentina and the US. The global areas also develop products that are distributed in the Group s commercial networks and tend to global clients. Contribution to the Group s attributable profit % United States 12% Mexico 10% Brazil 28% Chile 7% Argentina 3% Rest of Latin America 3% 24

8 Main countries. Other countries where Banco Santander has retail banking businesses: Peru, Puerto Rico, Uruguay, Colombia, Norway, Sweden, Finland, Denmark, Netherlands, Belgium, Austria, Switzerland and Italy. United Kingdom 12% Germany 5% Poland 3% Spain 13% Portugal 2% Rest of Europe 2% 25

9 Santander branch in Sao Paulo, Brazil Subsidiaries model Grupo Santander s international expansion was carried out via subsidiaries that are independent and autonomous in capital and liquidity: Capital: the local units have the capital required to develop their activity autonomously and meet regulatory requirements. Liquidity: each subsidiary develops their financial plans, liquidity projections and calculates their finance needs, without counting on funds or guarantees from the parent bank. The Group s liquidity position is coordinated by the ALCO committees (assets and liabilities). The model of subsidiaries autonomous in capital and liquidity, with some of them listed, such as Santander Brazil, Santander Chile and Banesto, has strategic and regulatory advantages: The autonomy of the subsidiaries limits the possibilities of contagion between the various Group units during a crisis, thereby reducing systemic risk. The subsidiaries are subject to double supervision (local and global) and internal control. This model facilitates crisis management and resolution while generating incentives for good local management. The listed subsidiaries allow access to capital efficiently and quickly, always choosing the best alternative for shareholders, and are subject to market discipline. The shares of the subsidiaries are an attractive currency for acquisitions in the local market and an alternative to investing the Group s capital. They give visibility to various business units in the Group s valuation. They guarantee a high level of transparency and corporate governance and reinforce the brand in various countries. Banco Santander combines the financial flexibility of its subsidiaries with their operations as an integrated group that creates high synergies. The corporate systems and policies that Banco Santander implements in all the Group s units enable the following: Synergies in costs and revenues, by developing with global strategies the Santander retail banking model and sharing the best practices among countries and units. A stronger Santander culture, with particular importance attached to managing risks at the global level and controlling the business units. Greater efficiency in investment by sharing systems globally. All of this enables the Group to obtain better results than each local bank would have achieved on its own. Santander branch in Madrid, Spain Santander branch in London, United Kingdom 26

10 The Santander brand The Santander brand transmits the Bank s corporate values to customers, shareholders, employees and society in general. These values are: dynamism, strength, innovation, leadership, commercial focus and quality service, professional ethics and sustainability. Santander has a significant presence in the brand rankings of the main consultancy firms, such as Interbrand, Millward Brown and Brand Finance. In, the brand continued to consolidate itself in the Group s key markets, boosting its recognition in Brazil, the UK and Germany. In the US and Poland, the transition toward the Santander brand continued to make progress. Meanwhile, Santander continues to unify its identity in global segments, such as Select for personal banking, in order to align the positioning in these markets with the Group s values. Banco Santander has an international advertising strategy, which helps to strengthen and consolidate the Bank s international positioning and business. In, when banking was particularly hard hit, the Bank s corporate message was focused on solvency and the geographically diversified business model, without overlooking our positioning of proximity, confidence and commitment to the customer. Corporate sponsorships have proved to be a key platform for increasing Santander s brand awareness, consolidate the Bank s international positioning and support business. In, Santander sponsored for the second year running the Formula 1 Ferrari team, an excellent business tool, as underlined by more than 370,000 Santander-Ferrari credit cards sold throughout the world. Santander continues to sponsor the McLaren team, the main advertising tool in the UK. In Latin America, Santander continued to work to be the football bank, sponsoring the Santander Libertadores Cup, the America s Cup in Argentina, the South American Cup and the agreement in Brazil with the football player Neymar. In 2012, and via the strategic committee of corporate marketing and brand, chaired by the CEO, the Bank will continue to foster brand unification in all countries, bolstering its global positioning, maximizing corporate sponsorships and working to create a good brand experience for all customers. Efficiency Santander has a leading-edge IT and operations platform, enhancing its productivity and enabling to know and have a full overview of customers financial needs. The Bank is also making a continuous effort to improve its processes, customer service and its business support areas in order to provide the best service. Santander continues to advance in implementing its corporate technology platforms in all its business units, which is creating value through revenue synergies and cost savings. In, integration of Santander s IT platforms and those of Real in Brazil were consolidated. The branches acquired from the Swedish group SEB in Germany, and Bank Zachodni WBK in Poland, were integrated into the Group. A new data-processing centre began to operate in in Cantabria, Spain, which joins the Group s network of such centres that provide service from Madrid-Boadilla del Monte (Spain), London (UK), Querétaro (Mexico) and Sao Paulo (Brazil). The new centre boost the capacity for processing the Group s operations, guarantees business growth in the future and reduces operational risk with customers to a minimum. The Bank s recurring growth in revenues, the culture of controlling costs and the high degree of productivity of branches makes Santander one of the world s most efficient banks, with a cost-to-income ratio of 44.9%. The continuous improvements in efficiency are leading to greater value-added for customers. The Bank, in some of its core markets, decided to eliminate commissions for its linked customers: in Spain, with the We want to be your Bank plan in the Santander Branch Network and in the UK wih the Santander Zero Current Account. 27

Santander in the world

Santander in the world Santander in the world Santander in Olive trees more than 1,000 years old at Grupo Santander City, Boadilla del Monte, Madrid The results of clearly show the Bank s capacity to solidly weather this difficult

More information

Vice-president and distinguished officials with us today

Vice-president and distinguished officials with us today Speech of Mr. José Antonio Álvarez, Chief Executive Officer of Banco Santander at the General Shareholders Meeting, March 18, 2016 Mr. President of Cantabria. Vice-president and distinguished officials

More information

Emilio Botín: We will maintain our shareholder remuneration of EUR 0.60 a share in 2012 for the fourth year running

Emilio Botín: We will maintain our shareholder remuneration of EUR 0.60 a share in 2012 for the fourth year running Press Release Banco Santander Annual General Meeting Emilio Botín: We will maintain our shareholder remuneration of EUR 0.60 a share in 2012 for the fourth year running Banco Santander is a powerful and

More information

Message from José Antonio Álvarez

Message from José Antonio Álvarez Message from José Antonio Álvarez 2014 was a year when the global economic situation improved, particularly in the developed economies, the hardest hit by the financial crisis. The financial situation

More information

PRESS RELEASE. Loyal customers grew by 1.2 million, to 13.8 million, and digitally active customers by 2.5 million, to 16.6 million.

PRESS RELEASE. Loyal customers grew by 1.2 million, to 13.8 million, and digitally active customers by 2.5 million, to 16.6 million. 2015 RESULTS Banco Santander delivers on its targets and earns EUR 5.966 million (+3%), with strong underlying performance of 13% based on increasing customer satisfaction and loyalty PRESS RELEASE In

More information

FIRST HALF 2015 RESULTS Santander made ordinary profit of EUR 3.426 billion, a 24% increase

FIRST HALF 2015 RESULTS Santander made ordinary profit of EUR 3.426 billion, a 24% increase FIRST HALF 2015 RESULTS Santander made ordinary profit of EUR 3.426 billion, a 24% increase PRESS RELEASE The first half results show the soundness and consistency of Banco Santander s business model.

More information

Banco Santander s profit rose 90% to EUR 4.370 billion in 2013

Banco Santander s profit rose 90% to EUR 4.370 billion in 2013 Press Release Banco Santander s profit rose 90% to EUR 4.370 billion in 2013 BUSINESS. Deposits were stable at EUR 607,836 million, while mutual funds grew by 14% to EUR 93,304 million. Loans decreased

More information

PRESS RELEASE. Ana Botín: Santander is well positioned to face the challenges. We will lead change GENERAL SHAREHOLDERS MEETING

PRESS RELEASE. Ana Botín: Santander is well positioned to face the challenges. We will lead change GENERAL SHAREHOLDERS MEETING PRESS RELEASE GENERAL SHAREHOLDERS MEETING Ana Botín: Santander is well positioned to face the challenges. We will lead change Banco Santander has room for growth within our customer base and in our ten

More information

Corporate governance. Santander s corporate governance is based on equality of shareholders rights and maximum transparency.

Corporate governance. Santander s corporate governance is based on equality of shareholders rights and maximum transparency. Corporate governance Santander s corporate governance is based on equality of shareholders rights and maximum transparency. The global financial crisis, which marked most of 2008, makes it even more important

More information

How to improve the Banco Santander Brasil business model by analyzing opportunities of Cross Sell

How to improve the Banco Santander Brasil business model by analyzing opportunities of Cross Sell Case Study - 2012 How to improve the Banco Santander Brasil business model by analyzing opportunities of Cross Sell Is it possible to increase client relationship efficiency and revenue by collect, analyze

More information

informe anual 2012 nombre del capítulo ANNUAL REPORT 2012

informe anual 2012 nombre del capítulo ANNUAL REPORT 2012 ANNUAL REPORT 2012 informe anual 2012 nombre del capítulo ANNUAL REPORT 2012 1 2 4 Key figures 6 Letter from the Chairman 12 Letter from the Chief Executive Officer 20 Corporate governance 24 Santander

More information

PRESS RELEASE. RESULTS 2014 Santander grows business in all markets and makes a profit of EUR 5.816 billion in 2014

PRESS RELEASE. RESULTS 2014 Santander grows business in all markets and makes a profit of EUR 5.816 billion in 2014 RESULTS 2014 Santander grows business in all markets and makes a profit of EUR 5.816 billion in 2014 In 2014, Santander continued to support its clients, growing loans by 5%. We did it with a sustained

More information

26 BUSINESS MODEL Santander focuses on retail banking, which produces substantial recurrence in revenues.

26 BUSINESS MODEL Santander focuses on retail banking, which produces substantial recurrence in revenues. 2013 ANNUAL REPORT CAPÍTULO INFORME ANUAL 2013 2 ANNUAL REPORT 2013 6 LETTER FROM THE CHAIRMAN The Bank s strategic position is much better now than at the start of the international financial crisis.

More information

Important information

Important information 29 April 2014 1 Important information Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various places

More information

26 BUSINESS MODEL Santander focuses on retail banking, which produces substantial recurrence in revenues.

26 BUSINESS MODEL Santander focuses on retail banking, which produces substantial recurrence in revenues. 2013 ANNUAL REPORT CAPÍTULO INFORME ANUAL 2013 2 ANNUAL REPORT 2013 6 LETTER FROM THE CHAIRMAN The Bank s strategic position is much better now than at the start of the international financial crisis.

More information

We want to help people and businesses prosper. 2014 Annual. review

We want to help people and businesses prosper. 2014 Annual. review We want to help people and businesses prosper 2014 Annual review Annual review 2014 6 MESSAGE FROM ANA BOTÍN, GROUP EXECUTIVE CHAIRMAN Our foundations give us a unique opportunity to further improve our

More information

We want to help people and businesses prosper. Annual report

We want to help people and businesses prosper. Annual report We want to help people and businesses prosper 2014 Annual report Santander in 2014 Santander s purpose is to help people and businesses prosper. We want to be the best retail and commercial bank that earns

More information

2013 Annual Results. D. Francisco Gómez Martín CEO. Madrid, January 31 st, 2014

2013 Annual Results. D. Francisco Gómez Martín CEO. Madrid, January 31 st, 2014 2013 Annual Results D. Francisco Gómez Martín CEO Madrid, January 31 st, 2014 Disclaimer This presentation has been prepared by Banco Popular Español solely for purposes of information. It may contain

More information

Bank of America Merrill Lynch Banking & Insurance CEO Conference Bob Diamond

Bank of America Merrill Lynch Banking & Insurance CEO Conference Bob Diamond 4 October 2011 Bank of America Merrill Lynch Banking & Insurance CEO Conference Bob Diamond Thank you and good morning. It s a pleasure to be here and I d like to thank our hosts for the opportunity to

More information

Ramón Tellaeche Santander Cards

Ramón Tellaeche Santander Cards Ramón Tellaeche Santander Cards Disclaimer Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various

More information

José Antonio Álvarez CFO Santander Group

José Antonio Álvarez CFO Santander Group José Antonio Álvarez CFO Santander Group Disclaimer Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in

More information

José González de Castejón (787) 759-9094 Ana Calvo de Luis (212) 350-3903 Margie Alvarez (787) 250-3025

José González de Castejón (787) 759-9094 Ana Calvo de Luis (212) 350-3903 Margie Alvarez (787) 250-3025 Santander BanCorp Press release For more information contact: Puerto Rico New York José González de Castejón (787) 759-9094 Ana Calvo de Luis (212) 350-3903 Margie Alvarez (787) 250-3025 SANTANDER BANCORP

More information

CNP Assurances signs a longterm strategic partnership in insurance in Europe with Banco Santander. 10 th July 2014

CNP Assurances signs a longterm strategic partnership in insurance in Europe with Banco Santander. 10 th July 2014 CNP Assurances signs a longterm strategic partnership in insurance in Europe with Banco Santander 0 th July 04 Disclaimer «Some of the statements contained in this document may be forward-looking statements

More information

Magda Salarich Head of Santander Consumer Finance

Magda Salarich Head of Santander Consumer Finance Magda Salarich Head of Santander Consumer Finance Santander Consumer Finance S.A. ( Santander Consumer Finance ) and Banco Santander, S.A. ("Santander") both caution that this presentation contains forward-looking

More information

Message from Ana Botín

Message from Ana Botín Message from Ana Botín I became Group executive chairman of Santander Group last September. As you will know, since then we have made some significant changes to the board and governance and to the management

More information

GLOBAL BANKING & MARKETS

GLOBAL BANKING & MARKETS GLOBAL BANKING & MARKETS Investors Day Boadilla del Monte. September 14 th, 2007 Important information 2 Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements

More information

MAPFRE in 2014. Antonio Huertas. Presentation of Annual Results February 11, 2015. MAPFRE Chairman & CEO

MAPFRE in 2014. Antonio Huertas. Presentation of Annual Results February 11, 2015. MAPFRE Chairman & CEO MAPFRE in 2014 Presentation of Annual Results February 11, 2015 Antonio Huertas MAPFRE Chairman & CEO 2014 Results MAPFRE's results are excellent: 845 million euros in profits 2013 2014 % Consolidated

More information

BBVA Compass. Giampaolo Consigliere, Head International Commercial Banking. Washington, DC - March, 19 th

BBVA Compass. Giampaolo Consigliere, Head International Commercial Banking. Washington, DC - March, 19 th BBVA Compass Giampaolo Consigliere, Head International Commercial Banking Washington, DC - March, 19 th 1 Banco Bilbao Vizcaya Starting from Strong Foundation Argentaria Banco Hipotecario, 1872 Banco de

More information

Financial report. January - March. We want to help people and businesses prosper

Financial report. January - March. We want to help people and businesses prosper 2016 Financial report January - March We want to help people and businesses prosper Financial report 3 Key consolidated data 4 Santander aim 6 Highlights of the period 8 Customers 9 General background

More information

Key figures 2 Letter from the chairman 4 Letter from the chief executive officer 10 Corporate governance 16 The share 20 The Santander business model

Key figures 2 Letter from the chairman 4 Letter from the chief executive officer 10 Corporate governance 16 The share 20 The Santander business model Annual report 2009 Annual Report 2009 Follow me robot and Julian Opie s 7 People Walking at Grupo Santander City s new visitors centre in the El Faro building, Boadilla del Monte, Madrid. Key figures 2

More information

COMPANY PRODUCTS AND SERVICES

COMPANY PRODUCTS AND SERVICES COMPANY PRODUCTS AND SERVICES THE WORLD IS WAITING. 1 1 Santander Group. With more than 150 years in the business, Santander has become one of the world's largest financial groups. This has been based

More information

Deutsche Bank UK Banks Conference 07 April 2011 Chris Lucas, Group Finance Director

Deutsche Bank UK Banks Conference 07 April 2011 Chris Lucas, Group Finance Director Deutsche Bank UK Banks Conference 07 April 2011 Chris Lucas, Group Finance Director Slide: Name Slide Thanks very much, it s a great pleasure to be here today and I d like to thank our hosts Deutsche Bank

More information

4finance investor presentation for 3 month 2016 results. 2 June, 2016

4finance investor presentation for 3 month 2016 results. 2 June, 2016 4finance investor presentation for 3 month 2016 results 2 June, 2016 0 meur meur Highlights of First Quarter 2016 Solid results delivered Revenue up 30% to EUR 90.3 million Regulatory changes implemented

More information

We want to help people and businesses prosper. Financial report. January - March

We want to help people and businesses prosper. Financial report. January - March We want to help people and businesses prosper 2015 Financial report January - March Financial report 3 Key consolidated data 4 Highlights of the period 6 Santander aim 8 General background 9 Income statement

More information

00 Portada y contra.qxd:maquetación 1 23/4/08 12:19 Página 1 07 Annual Report Annual Report 07 www.santander.com

00 Portada y contra.qxd:maquetación 1 23/4/08 12:19 Página 1 07 Annual Report Annual Report 07 www.santander.com Annual Report 07 ANNUAL REPORT 2007 CONTENTS KEY GROUP FIGURES 4 LETTER FROM THE CHAIRMAN 6 LETTER FROM THE CHIEF EXECUTIVE OFFICER 10 GEOGRAPHIC AREAS 16 THE SANTANDER BUSINESS MODEL 18 SANTANDER IN

More information

Santander focuses on retail banking, which produces substantial recurrence in revenues.

Santander focuses on retail banking, which produces substantial recurrence in revenues. 2013 ANNUAL REPORT Capítulo informe anual 2013 2 annual report 2013 6 letter from the chairman The Bank s strategic position is much better now than at the start of the international financial crisis.

More information

Santander delivers 6 th year of double digit profit growth

Santander delivers 6 th year of double digit profit growth Santander delivers 6 th year of double digit profit growth London, 3 rd February 2011 This statement provides a summary of the unaudited business and financial trends for the year ended 31 December 2010.

More information

Bank of America Merrill Lynch Banking and Insurance CEO Conference. London, 29 September 2009

Bank of America Merrill Lynch Banking and Insurance CEO Conference. London, 29 September 2009 Bank of America Merrill Lynch Banking and Insurance CEO Conference London, 29 September 2009 Good morning. I d like to thank Bank of America Merrill Lynch for letting us speak this morning. Before I talk

More information

Evolving Business Models and Capital Markets Contexts:

Evolving Business Models and Capital Markets Contexts: Evolving Business Models and Capital Markets Contexts: The Santander Model May 2012 José Antonio Álvarez CFO Grupo Santander Santander: key figures 2 Highlights Total Assets (EUR trillion) 1.25 Headcount

More information

Javier Marín Private Banking, Asset Management and Insurance

Javier Marín Private Banking, Asset Management and Insurance Javier Marín Private Banking, Asset Management and Insurance Disclaimer Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements

More information

4finance investor presentation for 9 month 2015 results. 10 November, 2015

4finance investor presentation for 9 month 2015 results. 10 November, 2015 4finance investor presentation for 9 month 2015 results 10 November, 2015 0 meur meur Highlights Strong performance across the business Loan issuance up 33% Revenue up 39%, growth in all countries Net

More information

Mobile in-market consolidation in Western Europe: impact of recent mergers on margins and market share

Mobile in-market consolidation in Western Europe: impact of recent mergers on margins and market share About Analysys Mason 1 Mobile in-market consolidation in Western Europe: impact of recent mergers on margins and market share August 2013 Pablo Iacopino Executive summary Mobile in-market consolidation

More information

FIXED INCOME INVESTOR PRESENTATION 1Q'16

FIXED INCOME INVESTOR PRESENTATION 1Q'16 FIXED INCOME INVESTOR PRESENTATION 1Q'16 Important information Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements

More information

Taking ING Back to Basics

Taking ING Back to Basics Taking ING Back to Basics Strategic Update Jan Hommen CEO-Designate Chairman of the Supervisory Board Change programme Strengthen financials and navigate through the crisis Reduce costs Manage and reduce

More information

Risk management report

Risk management report 5 Risk management report 168 Executive summary 172 European Central Bank comprehensive assessment 175 Corporate principles of risk management 177 Corporate governance of the risk function 181 Management

More information

Santander Asset Management Focus on LATAM. Sao Paulo, May 2011

Santander Asset Management Focus on LATAM. Sao Paulo, May 2011 Santander Asset Management Focus on LATAM Sao Paulo, May 2011 2 Santander Asset Management advise that this presentation contains representations regarding forecasts and estimates. Said forecasts and estimates

More information

Matías Rodríguez Inciarte Vice Chairman

Matías Rodríguez Inciarte Vice Chairman Matías Rodríguez Inciarte Vice Chairman Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various places

More information

The following is the text of an announcement made today by HSBC Bank Malta p.l.c., a 70.03 per cent indirectly held subsidiary of HSBC Holdings plc.

The following is the text of an announcement made today by HSBC Bank Malta p.l.c., a 70.03 per cent indirectly held subsidiary of HSBC Holdings plc. We only advise on our own life assurance, pensions and unit trusts The following is the text of an announcement made today by HSBC Bank Malta p.l.c., a 70.03 per cent indirectly held subsidiary of HSBC

More information

RISK MANAGEMENT. Introduction 143. Organisation of Risk Management 144. Analysis of the Group s global risk profile 146.

RISK MANAGEMENT. Introduction 143. Organisation of Risk Management 144. Analysis of the Group s global risk profile 146. RISK MANAGEMENT Introduction 143 Organisation of Risk Management 144 Analysis of the Group s global risk profile 146 Credit risk 147 Market risk 168 Operational risk 179 Reputational risk 185 Risk training

More information

SANTANDER'S ACQUISITION OF ABBEY: BANKING ACROSS BORDERS

SANTANDER'S ACQUISITION OF ABBEY: BANKING ACROSS BORDERS December 7, 2011 SANTANDER'S ACQUISITION OF ABBEY: BANKING ACROSS BORDERS Caterina Buja 828410 Luca Gerotto 827794 INTRODUCTION http://youtu.be/xsx7af35tdm Monday, July 26 2004 "We are convinced Santander

More information

Future of European Consumer Finance A joint Eurofinas Roland Berger Survey

Future of European Consumer Finance A joint Eurofinas Roland Berger Survey Future of European Consumer Finance A joint Eurofinas Roland Berger Survey Highlights of 1st Edition Cascais 15 October 2015 118 companies participated to the first Eurofinas - Roland Berger Survey - representing

More information

Warsaw, January 14 th 2015

Warsaw, January 14 th 2015 Warsaw, January 14 th 2015 1 Index 2 Santander at a glance. 3-7 Santander Recovery Plan. Project and general content. Santander Recovery Plan. Some relevant elements. 2-3 9-11 4-6 13-18 Open questions

More information

Interim report April-June 2003

Interim report April-June 2003 Interim report April-June 2003 Pre-tax profit for the second quarter amounted to SEK -34m, which is a SEK 30m improvement compared to last year (SEK -64m). Software revenue grew by 5% during the second

More information

GrandVision reports 2.8 billion Revenue and 449 million EBITDA for 2014

GrandVision reports 2.8 billion Revenue and 449 million EBITDA for 2014 GrandVision reports 2.8 billion Revenue and 449 million EBITDA for 2014 Schiphol, the Netherlands 18 March 2015. GrandVision N.V. publishes Full Year and Quarter 2014 results. 2014 Highlights Revenue grew

More information

SANTANDER ASSET MANAGEMENT

SANTANDER ASSET MANAGEMENT SANTANDER ASSET MANAGEMENT A GUIDE TO OUR GLOBAL INVESTMENT CAPABILITIES Q1 2016 SANTANDER ASSET MANAGEMENT A GLOBAL ASSET MANAGER WITH LOCAL KNOWLEDGE OVERVIEW Santander Asset Management is an independent,

More information

Pohjola Group. 31 March 2008

Pohjola Group. 31 March 2008 Pohjola Group 31 March 2008 Group business structure Strategy Interim report 31 March 2008 Pohjola Group Banking and Investment Services Non-life Insurance Acquisition synergies Prospects for 2008 Dividend

More information

Opportunities in an improving macro environment

Opportunities in an improving macro environment Opportunities in an improving macro environment Jaime Sáenz de Tejada, Head of Spain and Portugal SG Premium Review Conference December 4th, 2013 1 Disclaimer This document is only provided for information

More information

Recommended Offer for Alliance & Leicester. 14 July 2008

Recommended Offer for Alliance & Leicester. 14 July 2008 Recommended Offer for Alliance & Leicester 4 July 008 Disclaimer This document does not constitute an offer to sell, or an invitation to subscribe for or purchase, any securities or the solicitation of

More information

PILLAR III DISCLOSURES

PILLAR III DISCLOSURES 2013 PILLAR III DISCLOSURES CAPÍTULO INFORME ANUAL 2013 2 2013. PILLAR III DISCLOSURES TABLE INDEX EXECUTIVE SUMMARY MACROECONOMIC AND REGULATORY ENVIRONMENT SCOPE GLOBAL ASPECTS OF SANTANDER PILLAR 3

More information

FOURTH SUPPLEMENT TO THE BASE PROSPECTUS IN RESPECT OF THE STRUCTURED PRODUCTS PROGRAMME FOR THE ISSUANCE OF NOTES ABN AMRO BANK N.V.

FOURTH SUPPLEMENT TO THE BASE PROSPECTUS IN RESPECT OF THE STRUCTURED PRODUCTS PROGRAMME FOR THE ISSUANCE OF NOTES ABN AMRO BANK N.V. 27 June FOURTH SUPPLEMENT TO THE BASE PROSPECTUS IN RESPECT OF THE STRUCTURED PRODUCTS PROGRAMME FOR THE ISSUANCE OF NOTES ABN AMRO BANK N.V. (Registered at Amsterdam, The Netherlands) ABN AMRO Structured

More information

Hoist Finance announces its intention to launch an initial public offering and listing on Nasdaq Stockholm

Hoist Finance announces its intention to launch an initial public offering and listing on Nasdaq Stockholm Press release Stockholm 26 February 2015 Hoist Finance announces its intention to launch an initial public offering and listing on Nasdaq Stockholm Hoist Finance AB (publ) ( Hoist Finance or the Company

More information

UBS Global Financials Conference

UBS Global Financials Conference UBS Global Financials Conference George Culmer, Group CFO Simon Lee, CEO International 11 May 21 AGENDA Overview George Culmer, CFO UK International Simon Lee, CEO International Emerging Markets Wrap up

More information

4FINANCE REPORTS RESULTS FOR THE NINE MONTH PERIOD ENDING 30 SEPTEMBER 2015

4FINANCE REPORTS RESULTS FOR THE NINE MONTH PERIOD ENDING 30 SEPTEMBER 2015 4FINANCE REPORTS RESULTS FOR THE NINE MONTH PERIOD ENDING 30 SEPTEMBER 2015 Revenue up 39%, net profit up 29% reflecting growth in all markets and increasing product diversity Riga, Latvia, 5 November

More information

COMMERCIAL INTERNATIONAL BANK ( CIB ) REPORTS RECORD FULL-YEAR 2015 CONSOLIDATED REVENUE OF EGP 10.2 BILLION AND RECORD NET INCOME OF EGP 4

COMMERCIAL INTERNATIONAL BANK ( CIB ) REPORTS RECORD FULL-YEAR 2015 CONSOLIDATED REVENUE OF EGP 10.2 BILLION AND RECORD NET INCOME OF EGP 4 News Release 10 February 2016 Commercial International Bank (Egypt) SAE Nile Tower, 21/23 Charles de Gaulle Street, Giza 11511, Egypt www.cibeg.com EGX Symbol: COMI COMMERCIAL INTERNATIONAL BANK ( CIB

More information

Santander UK plc First quarter 2012 results Transforming the business SME lending up 21%

Santander UK plc First quarter 2012 results Transforming the business SME lending up 21% Santander UK plc First quarter 2012 results Transforming the business SME lending up 21% Santander UK delivered solid profits whilst continuing to support the UK economy, with over 5bn of gross mortgage

More information

Ángel Rivera Head of Retail & Commercial Banking

Ángel Rivera Head of Retail & Commercial Banking Ángel Rivera Head of Retail & Commercial Banking Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various

More information

Interim Abbreviated Consolidated Financial Statements of Fortis Bank Polska SA Capital Group for 3 Quarters of 2009

Interim Abbreviated Consolidated Financial Statements of Fortis Bank Polska SA Capital Group for 3 Quarters of 2009 Interim Abbreviated Consolidated Financial Statements of Fortis Bank Polska SA Capital Group for 3 Quarters of 2009 Table of Contents 1. Financial Highlights 3 2. Consolidated Financial Statements of Fortis

More information

Press Release from Securitas AB. Securitas to list three new specialized security companies on the Stockholm Stock Exchange

Press Release from Securitas AB. Securitas to list three new specialized security companies on the Stockholm Stock Exchange Press Release from Securitas AB The Board of Securitas AB proposes: February 9, 2006 Securitas to list three new specialized security companies on the Stockholm Stock Exchange Securitas AB, a world leader

More information

Commerzbank: Strategy successful net profit of over 1 billion euros and dividend

Commerzbank: Strategy successful net profit of over 1 billion euros and dividend IR release 12 February 2016 Commerzbank: Strategy successful net profit of over 1 billion euros and dividend Operating profit in 2015 more than doubled to EUR 1,909 m (2014: EUR 689 m) Operating profit

More information

The case of the Spanish Banco Santander Adrienn Fekó Research Fellow, ICEG European Center

The case of the Spanish Banco Santander Adrienn Fekó Research Fellow, ICEG European Center Budapest, 30 May 2011 Workshop: Policies in Support of Service Innovation The case of the Spanish Banco Santander Adrienn Fekó Research Fellow, ICEG European Center Company profile Established in 1857

More information

GREENWICH ASSOCIATES. 2013 Greenwich Leaders: European Corporate Banking

GREENWICH ASSOCIATES. 2013 Greenwich Leaders: European Corporate Banking 0 Leaders: European Corporate ing February 0 The European sovereign debt crisis has created a twotiered market in corporate banking and cash management: s from troubled periphery nations are struggling

More information

Financial supplement 2013. Zurich Insurance Group Annual Report 2013

Financial supplement 2013. Zurich Insurance Group Annual Report 2013 Financial supplement 2013 Zurich Insurance Group Annual Report 2013 2 Contents Results for the Year ended December 31, 2013 Financial supplement (unaudited) Financial highlights (unaudited) Business operating

More information

JAN LIDÉN S ADDRESS TO FÖRENINGSSPARBANKEN S ANNUAL GENERAL MEETING IN STOCKHOLM APRIL 21, 2005

JAN LIDÉN S ADDRESS TO FÖRENINGSSPARBANKEN S ANNUAL GENERAL MEETING IN STOCKHOLM APRIL 21, 2005 JAN LIDÉN S ADDRESS TO FÖRENINGSSPARBANKEN S ANNUAL GENERAL MEETING IN STOCKHOLM APRIL 21, 2005 Dear shareholders, ladies and gentlemen, FöreningsSparbanken is currently the most profitable bank in the

More information

corporate presentation santander 15th annual latin american ceo conference cancun January 2011

corporate presentation santander 15th annual latin american ceo conference cancun January 2011 corporate presentation santander 15th annual latin american ceo conference cancun January 2011 disclaimer This presentation may contain projections or other forward-looking statements related to masisa

More information

CONSOLIDATED RESULTS AS AT 30 JUNE 2012

CONSOLIDATED RESULTS AS AT 30 JUNE 2012 CONSOLIDATED RESULTS AS AT 30 JUNE 2012 THE IMPLEMENTATION OF THE PROJECT TO SIMPLIFY THE GROUP CORPORATE STRUCTURE CONTINUES, WITH POSITIVE EFFECTS ON CAPITAL AND SYNERGIES FURTHER IMPROVEMENT IN THE

More information

Buy Pitch. Financial Institutions Group (FIG) Darly Bendo, Lynn Hu, Chris Martone, Ray Yang Wednesday, October 30 th, 2013

Buy Pitch. Financial Institutions Group (FIG) Darly Bendo, Lynn Hu, Chris Martone, Ray Yang Wednesday, October 30 th, 2013 Buy Pitch Financial Institutions Group (FIG) Darly Bendo, Lynn Hu, Chris Martone, Ray Yang Wednesday, October 30 th, 2013 Disclaimer The analyses and conclusions of the Western Investment Club ( WIC")

More information

Delivering sustainable risk-adjusted growth

Delivering sustainable risk-adjusted growth Morgan Stanley- European Financials Conference Delivering sustainable risk-adjusted growth Juan María Nin, President and CEO of la Caixa London, March 29th 2011 la Caixa Disclaimer The information contained

More information

ACCELERATING THE TRANSFORMATION

ACCELERATING THE TRANSFORMATION Paris, September 12, 2011 ACCELERATING THE TRANSFORMATION SOCIETE GENERALE: THE HARD FACTS GIIPS: we have a low, declining and manageable sovereign exposure of EUR 4.3 billion Legacy assets: we accelerated

More information

DCC Overview DCC is an international sales, marketing, distribution and business support services group operating across four divisions

DCC Overview DCC is an international sales, marketing, distribution and business support services group operating across four divisions Company Overview DCC Overview DCC is an international sales, marketing, distribution and business support services group operating across four divisions Profit by division * Profit by geography * 14% 4%

More information

BBVA Colombia. Working for a better future for people BBVA COLOMBIA

BBVA Colombia. Working for a better future for people BBVA COLOMBIA BBVA Colombia Working for a better future for people BBVA COLOMBIA The IR Recognition granted by Bolsa de Valores de Colombia S.A. (the Colombian Stock Exchange) is not a certification of the registered

More information

FOSSIL GROUP, INC. REPORTS FOURTH QUARTER AND FISCAL YEAR 2014 RESULTS; Fourth Quarter Net Sales of $1.065 Billion; Diluted EPS Increases 12% to $3.

FOSSIL GROUP, INC. REPORTS FOURTH QUARTER AND FISCAL YEAR 2014 RESULTS; Fourth Quarter Net Sales of $1.065 Billion; Diluted EPS Increases 12% to $3. FOSSIL GROUP, INC. REPORTS FOURTH QUARTER AND FISCAL YEAR 2014 RESULTS; Fourth Quarter Net Sales of $1.065 Billion; Diluted EPS Increases 12% to $3.00 Fiscal Year 2014 Net Sales Increase 8% to $3.510 Billion;

More information

Morgan Stanley European Financials Conference. Bankia Overview. March 2014. Mr. Leopoldo Alvear - CFO Bankia

Morgan Stanley European Financials Conference. Bankia Overview. March 2014. Mr. Leopoldo Alvear - CFO Bankia Morgan Stanley European Financials Conference Bankia Overview March 2014 Mr. Leopoldo Alvear - CFO Bankia Contents 1. Strategy and restructuring plan 2. 2013 results 3. Asset quality and risk management

More information

Citi Global Financial Conference Hong Kong, 19 November 2013

Citi Global Financial Conference Hong Kong, 19 November 2013 Citi Global Financial Conference Hong Kong, 19 November 2013 Hanse Ringström, Chairman SEB Asia Ulf Grunnesjö, Head of Investor Relations 1 SEB the Nordic corporate bank with a global reach Income distribution

More information

2014 EU-wide Stress Test

2014 EU-wide Stress Test 2014 EU-wide Stress Test Bank Name LEI Code DK - Sydbank GP5DT10VX1QRQUKVBK64 DK NUK_WL_NR_XX version 1809014 No restructuring 2014 EU-wide Stress Test 2014 EU-wide Stress Test Summary Adverse Scenario

More information

We endeavor to maximize returns.

We endeavor to maximize returns. We endeavor to maximize returns. Ayşegül Özel Yapı Kredi Bankası Private Banking Portfolio Manager Erdoğan Yücel Yapı Kredi Emeklilik Sales Manager FInance 4 th largest private bank (asset size) Leader

More information

Corporate Presentation. Southern Cone / Andean CEO Conference May, 2012

Corporate Presentation. Southern Cone / Andean CEO Conference May, 2012 Corporate Presentation Southern Cone / Andean CEO Conference May, 2012 Our Company 2 Company overview Largest Latin American IT Services provider and an undisputed leader in systems integration, support

More information

Insurance corporations and pension funds in OECD countries

Insurance corporations and pension funds in OECD countries Insurance corporations and pension funds in OECD countries Massimo COLETTA (Bank of Italy) Belén ZINNI (OECD) UNECE, Expert Group on National Accounts, Geneva - 3 May 2012 Outline Motivations Insurance

More information

BBVA: Strengths in the new environment

BBVA: Strengths in the new environment BBVA: Strengths in the new environment Jaime Sáenz de Tejada, Chief Financial Officer BoAML 20 th Annual Banking, Insurance & Diversified Financials CEO Conference Shaping a business fit for the post-crisis

More information

Introduction to mbank Group The most successful organic growth story in Poland

Introduction to mbank Group The most successful organic growth story in Poland Introduction to mbank Group The most successful organic growth story in Poland August 2015 mbank Group in a snapshot General description Key financial data (PLN M) Set up in 1986, mbank (originally BRE

More information

VMob Group Limited. Unaudited Interim Report. For the 6 months ended 30 September 2014

VMob Group Limited. Unaudited Interim Report. For the 6 months ended 30 September 2014 Unaudited Interim Report For the 6 months ended 30 September 2014 Directors Report The last six months has continued to be a period of growth and development for the Company, highlighted by a number of

More information

The first quarter was highlighted by:

The first quarter was highlighted by: Mercantile Bank Corporation Reports Strong First Quarter 2013 Results Diluted earnings per share increased 79 percent Continued asset quality improvement and outlook remains positive GRAND RAPIDS, Mich.,

More information

Managed Mobility Visibility is control for your global business. Multinational Solutions

Managed Mobility Visibility is control for your global business. Multinational Solutions Managed Mobility Visibility is control for your global business Multinational Solutions Flexible mobility solutions that work where your business needs to be Managing a large number of users over several

More information

Frankfurt, June 5th 2009. Goldman Sachs European Financials Conference Mr. Roberto Higuera, CEO

Frankfurt, June 5th 2009. Goldman Sachs European Financials Conference Mr. Roberto Higuera, CEO Frankfurt, June 5th 2009 Goldman Sachs European Financials Conference Mr. Roberto Higuera, CEO Disclaimer This presentation has been prepared by Banco Popular solely for purposes of information. It may

More information

NIBC Bank underlying net profit almost doubles to EUR 42 million in 2014

NIBC Bank underlying net profit almost doubles to EUR 42 million in 2014 PRESS RELEASE The Hague, 4 March 2015 NIBC Bank underlying net profit almost doubles to EUR 42 million in 2014 Continued underlying growth driven by strong demand from both corporate and consumer clients

More information

The attractions of Spain as an insurance market

The attractions of Spain as an insurance market The attractions of Spain as an insurance market Domingo Sugranyes, Executive Vice Chairman and CEO Goldman Sachs European Financials Conference Navigating the Sea of Change Puerto Banus, Spain, 8 June

More information

MAKING YOUR PROJECTS REAL SOCIETE GENERALE EQUIPMENT FINANCE AT A GLANCE

MAKING YOUR PROJECTS REAL SOCIETE GENERALE EQUIPMENT FINANCE AT A GLANCE 2013 MAKING YOUR PROJECTS REAL SOCIETE GENERALE EQUIPMENT FINANCE AT A GLANCE Our profile We, Societe Generale Equipment Finance, are part of the French banking group Societe Generale and are a leading

More information

Global payments trends: Challenges amid rebounding revenues

Global payments trends: Challenges amid rebounding revenues 34 McKinsey on Payments September 2013 Global payments trends: Challenges amid rebounding revenues Global payments revenue rebounded to $1.34 trillion in 2011, a steep increase from 2009 s $1.1 trillion.

More information

Global Client Group The Gateway to AWM

Global Client Group The Gateway to AWM Global Client Group The Gateway to AWM January 2013 For professional investors only Content 1 2 3 Deutsche Bank and Asset Global Client Group Our product and service offering 1 Deutsche Bank A global partner

More information

Revenues before loan loss provisions almost stable at EUR 2.3 bn despite seasonal effects

Revenues before loan loss provisions almost stable at EUR 2.3 bn despite seasonal effects Press release For business desks 7 November 2013 Commerzbank: operating profit of EUR 103 m in third quarter Revenues before loan loss provisions almost stable at EUR 2.3 bn despite seasonal effects Annual

More information