Agenda. I. Current Drivers II. Mandatory Building Blocks III. Quest Diagnostics Approach IV. Early Results and Learning V. Future Drivers VI.
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2 Agenda I. Current Drivers II. Mandatory Building Blocks III. Quest Diagnostics Approach IV. Early Results and Learning V. Future Drivers VI. Q&A
3 Consumerism Want control Today s Consumers Are increasingly educated Have access to health information through the Internet
4 Health Fairs and Resellers Explosion in Direct Providers
5 Home Test Kits
6 New York and California New Laws Impact Consumer Testing
7 Agenda I. Current Drivers II. Mandatory Building Blocks III. Quest Diagnostics Approach IV. Early Results and Learning V. Future Drivers VI. Q&A
8 Mandatory Building Blocks Patience Consumer Payment Collection System Health Dept. Reporting Protocol Call Center/Customer Service Consumer-Friendly Results Report Legal Due Diligence
9 Agenda I. Current Drivers II. Mandatory Building Blocks III. Quest Diagnostics Approach IV. Early Results and Learning V. Future Drivers VI. Q&A
10 Our Philosophy I. Tests menu limited to tests appropriate for consumers II. Most tests are inappropriate for consumer order Complex medical conditions Difficult to understand or interpret Serious symptomatic illnesses Uncommon medical conditions
11 Our Philosophy III. Utilize independent physicians Review test requests Order Authorize release of results Contact consumer if results are critical Provide explanations IV. Do not diagnose or treat disease V. QuesTest services used in context of relationship with physician
12 Product Test Menu QuestTest Services Diabetes Diabetes Monitoring Panel Diabetes Screen Health Profiles Women s Health Profile Men s Health Profile Men s Health Profile Plus PSA Complete Blood Count (CBC) Urinalysis Drug Screen Drug Screen THC Screen THC Quantitative Allergy Panels Food Allergy Panel Indoor Allergy Panel Outdoor Allergy
13 Product Test Menu QuestTest Services Heart Health Risk Panel (includes Cholesterol) Homocysteine Specific Conditions Gout Screening and Monitoring Liver Health Panel PSA (Prostate Specific Antigen) Thyroid Health Screen Infections STD Screen Hepatitis C Other Concerns Anemia Screening Panel Blood Type Pregnancy Test (Blood) Nutrition & Vitamin Panel
14 Web Site (
15 Product Results Report Introductory letter Topline summary (showing out of range) Individual analyte explanations Physician-friendly summary
16 Delivery Systems PSC 1. Gets information via ad, Patient Service Center (PSC) display, or web site 2. Registers via call center and receives secure ID for web access 3. Physician network approves order
17 Delivery Systems PSC 4. Consumer visits PSC, pays and provides specimen 5. Physician network releases results 6. Consumer receives results in mail and/or on-line
18 Delivery Systems Retailer 1. Purchases card at retailer 2. Registers via call center and receives secure ID for web access 3. Physician network approves order
19 Delivery Systems Retailer 4. Consumer visits PSC and provides specimen 5. Physician network releases results 6. Consumer receives results in mail and/or on-line
20 Agenda I. Current Drivers II. Mandatory Building Blocks III. Quest Diagnostics Approach IV. Early Results and Learning V. Future Drivers VI. Q&A
21 Tremendous Press Interest Wall Street Journal New York Times Time Magazine Good Housekeeping Heavy local print, radio and TV
22 Industry Reactions Physicians (minimal): Free consults Consumers not capable Bypassing me False positives/negatives Won t proactively address issues
23 Industry Reactions Managed Care: Primary concern is claim slipping past back office billing
24 Purchaser Profile Upscale Older Both male and female (slight skew male) Educated Worried-well
25 Reasons for Purchase Primary Purchase Drivers are Detection, Convenience and Preparation Other Reasons I am worried about my health Follow-up test Don t have a doctor Prior to insurance application/test Don t have medical insurance Doctor referred Don t trust home test kit
26 Customer Satisfaction High Customer Satisfaction with QuestTest Purchase Experience
27 Agenda I. Current Drivers II. Mandatory Building Blocks III. Quest Diagnostics Approach IV. Early Results and Learning V. Future Drivers VI. Q&A
28 Future Drivers Significant penetration of consumer-driven healthcare plans Increased pharmaceutical marketing shift from patient/doctor to consumer Focused effort by major retailers to develop screening/wellness
29 Future Drivers Availability of actionable gene-based testing Increased state legislation allowing direct access (could also be limiting) Consumer awareness of screening and access to information
30 Agenda I. Current Drivers II. Mandatory Building Blocks III. Quest Diagnostics Approach IV. Early Results and Learning V. Future Drivers VI. Q&A
31
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