B2B Spend Management Survey Brought to you by MasterCard International and Ariba

Transcription

1 B2B Spend Management Survey Brought to you by MasterCard International and Ariba

2 About MasterCard MasterCard International provides payment solutions via member financial institutions that enable organizations of all sizes to optimize the financial and information supply chain. The MasterCard advantage lies in the company s ability to understand and respond to the unique needs of businesses in implementing e-b2b payment solutions. Now, more than ever, organizations are concerned about corporate accountability, regulatory compliance, and financial transparency. The MasterCard eb2b Choice TM strategy provides companies with flexible platforms and a range of vendors from which to choose. MasterCard s goal is to enable organizations to benefit from the efficiencies of a fully automated supply chain with minimum implementation costs. For further information, please contact: MasterCard International e-commerce and e-b2b Center of Excellence 2000 Purchase St. Purchase, NY USA Philip Philliou Vice President, e-business and Emerging Technologies (eb2b) Tel: (914) philip_philliou@mastercard.com Shari Krikorian Vice President, e-business and Emerging Technologies (eb2b) Tel: (914) shari_krikorian@mastercard.com About Ariba Ariba Inc. is a leading enterprise spend management (ESM) solutions provider. Ariba helps companies develop and leverage spend management as a core competency to drive significant bottom-line results. Ariba Spend Management software and services allow companies to align their organizations with a spend-centric focus and deploy closed-loop processes for increased efficiencies and sustainable savings. For further information, please contact: Ariba Inc. (650) Ingrid Bell PR Manager ibell@ariba.com Page 1

3 Contents 1. Introduction Summary of Quantitative Responses Overall Demographics Purchasing and Corporate Card Programs Enterprise Resource Planning System Electronic Invoice Presentment and Payment System Automated Expense Management System Satisfaction Respondent Profile and Survey Methodology Page 2

4 1 Introduction MasterCard International and Ariba recently conducted a survey of 153 professionals with decision-making or influencing power over corporate purchasing methods. The survey found that two out of every three companies with annual revenues exceeding $500 million now use some form of Electronic Invoicing Presentment and Payment (EIPP) to streamline their financial management processes. The survey characterized forms of EIPP as solutions that enable either EDI or non-edi electronic invoice receipt or presentment, or the ability to accept or make electronic payments. Highlights of the B2B Spend Management Survey include: 66 percent of respondents currently use some form of an EIPP system (including both electronic data interchange [EDI] and non-edi); 62 percent rely on such technology to make electronic payments to suppliers; and 35 percent use the technology to receive payments from customers More than half the respondents (51 percent) cited the reduced processing time and resulting lower costs as the primary benefits of using EIPP Survey respondents cited cost (25 percent), complexity (22 percent), and aversion to making changes to their IT systems (19 percent) as the top reasons for not deploying an EIPP system 69 percent of respondents whose companies currently do not have EIPP systems reported plans for a future deployment; 48 percent of those implementations are expected in the next year and an additional 32 percent are planned for the next one to two years Page 3

5 2 Summary of Quantitative Responses Overall 2.1 Demographics (seven questions) Below is a summary of the demographic characteristics of the survey group. Question 1: Which job title best describes you? ebusiness Manager A/P Manager A/R VP Procurement VP Travel VP Purchasing VP Finance CPO Other 2% 1% 3% 1% 5% 4% 4% 34% 47% 0% 10% 20% 30% 40% 50% 60% ebusiness professionals make up nearly half of survey respondents. Just over one-third of total respondents noted that they work in other departments including: IT Manager or Director Manager of Procurement Manager of Purchasing Page 4

6 Question 2a: Your company s annual revenue: 2.5 Billion and Over 66% 2 Billion Billion 7% 1.5 Billion Billion 4% 1 Billion Billion 8% 500 Million Million 16% 0% 10% 20% 30% 40% 50% 60% 70% Over 60% of the companies represented by this survey have annual revenue of over $2.5 billion. Page 5

7 Question 2b: The areas in which your company has a physical office: Other 18% Asia 47% Europe 58% United States 97% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Nearly all of the companies represented by this survey have offices in the United States a large percentage have offices around the world. Approximately 58% also have offices in Europe, and 47% have offices in Asia. Other regions noted by respondents included Latin America, South America, Canada, Africa, India and Australia. Question 2c: The number of your company s employees: 200, % 150,000 to 199, ,000 to 149,999 5% 8% 50,000 to 99,999 14% 10,000 to 49,999 < 10,000 30% 32% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Just over half of the companies surveyed employ less than 50,000 people. Page 6

8 Question 3: Identify the industry your company represents: Utilities & eengergy 3% Telecom 7% Software & Services 9% Pharmaceutical 6% Oil & Gas Logistics & Transportation Public Sector 1% 1% 1% Diversified Chemicals 3% Financial Services 22% High Tech CPG/Retail 11% 12% Discrete Manufacturing 6% Healthcare 2% Other 17% 0% 10% 20% 30% Respondents industries varied fairly equally across the board. Financial Services characterizes a majority of respondents with 22%, but other popular choices included High Tech and CPG/Retail. Approximately 17% of respondents choose other to describe the main industry their company is engaged in. Some of these other responses included Manufacturing, Specialty Materials, Automotive, Consulting, Distribution, Document Finishing, ecommerce, Electronics Distribution, Entertainment, Mining, Port Services, Printing Ink, Process Manufacturing, and Research and Development. Page 7

9 Question 4: How has your company addressed the need to comply with new corporate governance procedures? (check all that apply) Instituting a Monitoring Process for Continued Compliance Over Time 48% Improving Internal Controls 71% Establishing Digital Paper Trails 34% Implementing New Technology Systems 66% Automating Existing Manual Processes 64% 0% 10% 20% 30% 40% 50% 60% 70% 80% In order to comply with new corporate governance procedures, most respondents noted that their companies have improved internal controls, implemented new technology systems and automated existing manual processes. 2.2 Purchasing and Corporate Card Programs (three questions) Question 5a: Does your company have a purchasing card program? No 17% Yes 83% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Page 8

10 Question 5b: What percentage of spend is purchased via payment cards? > 10% 18% 5% > 10% 24% 1% > 5% 39% < 1% 18% 0% 10% 20% 30% 40% 50% Question 6: Do you have a corporate card program (for travel and entertainment expenses)? No 11% Yes 89% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Just over 80% of those surveyed noted that their companies have a purchasing card program, while nearly 90% have a corporate card program for travel and entertainment expenses. Almost 40% of those surveyed note that less than 5% of their spend is purchased via payment cards. Page 9

11 Question 7: The number of business travelers in your company: 200, ,000 to 199, ,000 to 149,999 2% 1% 4% 50,000 to 99,999 9% 10,000 to 49,999 23% < 10,000 62% 0% 10% 20% 30% 40% 50% 60% 70% At 62%, a majority of respondents note that less than 10,000 of their company s employees travel for business, although 23% have between 10,000 and 49,999 traveling employees. 2.3 Enterprise Resource Planning System (three questions) Question 8a: Do you have an enterprise resource planning (ERP) system? No 23% Yes 77% 0% 10% 20% 30% 40% 50% 60% 70% 80% Page 10

12 Question 8b: Which ERP do you use? GEAC 2% SAP 36% PeopleSoft 21% Oracle 16% Other 25% 0% 10% 20% 30% 40% Of the 77% of survey respondents who use an enterprise resource planning (ERP) system, a significant percentage use SAP, Oracle and People Soft. Responses in the other category included Computron, CODA, MFG/PRO, Invensys Protean, JDedwards, Lawson, Legacy, ManufacTech, Microsoft Navision, Mincom MIMS and Trams. 15% of this group noted they use various systems and 5% were not sure what their organization uses. Page 11

13 Question 8c: How satisfied are you with the integration of payment card data with your company s ERP system? Very Dissatisfied 9% Somewhat Dissatisfied 10% Neither Satisfied or Dissatisfied 42% Satisfied 30% Very Satisfied 10% 0% 10% 20% 30% 40% 50% Overall, respondents are satisfied with the integration of payment card data with their company s ERP system although 42% are neutral. 2.4 Electronic Invoicing Presentment and Payment System (four questions) Question 9a: Which of the following types of electronic invoicing presentment and payment (EIPP) systems does your company use? (check all that apply) Electronic payments from customers 35% Electronic payment to suppliers 62% Electronic Invoice Receipt (non-edi) 23% Electronic Invoice Receipt (EDI) 43% Electronic Invoice Presentment (non-edi) 35% Electronic Invoice Presentment (EDI) 58% None of the Above 13% 0% 10% 20% 30% 40% 50% 60% 70% Of the majority of respondents whose companies use Electronic Invoicing Presentment and Payment (EIPP) for either accounts receivable or accounts payable, electronic payments to suppliers and electronic invoice presentment (EDI) are the most popular systems. Page 12

14 Question 9b: How long has your company used each of the EIPP systems? (if applicable) (a) Electronic Invoice Presentment (EDI) 2 + Years 52% 1-2 Years 28% 6-12 Months 14% 0-6 Months 7% 0% 10% 20% 30% 40% 50% 60% (b) Electronic Invoice Presentment (non-edi) 2 + Years 52% 1-2 Years 26% 6-12 Months 13% 0-6 Months 9% 0% 10% 20% 30% 40% 50% 60% (c) Electronic Invoice Receipt (EDI) 2 + Years 50% 1-2 Years 24% 6-12 Months 17% 0-6 Months 9% 0% 10% 20% 30% 40% 50% 60% Page 13

15 (d) Electronic Invoice Receipt (non-edi) 2 + Years 33% 1-2 Years 30% 6-12 Months 20% 0-6 Months 17% 0% 10% 20% 30% 40% (e) Electronic payment to your suppliers 2 + Years 49% 1-2 Years 24% 6-12 Months 22% 0-6 Months 4% 0% 10% 20% 30% 40% 50% 60% (f) Electronic payments from your customers 2 + Years 64% 1-2 Years 18% 6-12 Months 14% 0-6 Months 4% 0% 10% 20% 30% 40% 50% 60% 70% Page 14

16 Below is a snapshot of the length of time companies have used each of the following EIPP Systems: Electronic Invoice Presentment (EDI) more than 2 years Electronic Invoice Presentment (non-edi) more than 2 years Electronic payments from customers more than 2 years Electronic Invoice Receipt (non-edi) more than 1 year Electronic Invoice Receipt (EDI) more than 2 years Electronic payments to suppliers more than 2 years Overall, it appears that companies using any of the EIPP systems have done so for over 2 years, although one third of companies using the non-edi version of electronic invoice receipt have used the system between 1 and 2 years. Question 9c: What is the No. 1 benefit your company has gained since implementing EIPP? Reduces exceptions 14% Provides timely and reliable data 10% Enables redeployment of manpower 12% Enables the capture of early payment discounts 10% Reduced processing time resulting in reduced processing costs 51% Other 3% 0% 10% 20% 30% 40% 50% 60% Overall, companies that use EIPP systems benefit from reduced processing time, which reduces processing costs. Page 15

17 Question 9d: If your company does not use an EIPP system, why not? (check all that apply) Security concerns 14% Don t trust the technology 3% Don t want to make any IT changes to the system Complexity Cost 19% 22% 25% Other 44% 0% 10% 20% 30% 40% 50% Respondents whose companies do not have an EIPP system note cost as the number one reason; complexity and an aversion to making IT changes also came up frequently. Other survey responses explaining why some companies do not already have an EIPP system noted that organizations were in the process of implementing an EIPP system, they don t know or they are not ready. 2.5 Automated Expense Management System (two questions) Question 10a: Which automated expense management system do you use? SAP PeopleSoft Oracle 5% 7% 8% Necho 1% Concur 12% Ariba 42% Other 23% 0% 10% 20% 30% 40% 50% Ariba is the most popular version of the Automated Expense Management System. Other responses included: Captura Express Extensity GEAC Homegrown In House Page 16

18 Interplex Organic Question 10b: Why do you choose not to use an automated expense management system? (check all that apply) Security Concerns 9% Don t want to make any IT changes to the system 13% Complexity 28% Cost 22% Other 50% 0% 10% 20% 30% 40% 50% 60% Complexity is the main reason some of the companies surveyed are not currently using the Automated Expense Management System followed by cost and an aversion to making IT system changes. Significant other responses include respondents with companies that are resistant to change. In addition, respondents noted controller s concerns, corporate politics, the use of in house tools, limited application, and other priorities. Page 17

19 2.6 Satisfaction (four questions) Question 11: How convinced are you of the ability of payment and spend management solutions to deliver ROI/cost savings? Very Unconvinced 1% Somewhat Unconvinced 1% Neither Convinced or Unconvinced 16% Somewhat Convinced 32% Very Convinced 50% 0% 10% 20% 30% 40% 50% 60% Overall, this group is very convinced that payment and spend management solutions have the ability to deliver ROI/cost savings. Question 12: How satisfied are you with your organization s current ability to aggregate vendor contracts across various departments? Very Dissatisfied 7% Somewhat Dissatisfied 22% Neither Satisfied or Dissatisfied Satisfied 29% 30% Very Satisfied 12% 0% 10% 20% 30% 40% Page 18

20 Question 13: How satisfied are you with your organization s current ability to leverage supplier discounts by meeting early payment deadlines for invoices? Very Dissatisfied 8% Somewhat Dissatisfied 25% Neither Satisfied or Dissatisfied 20% Satisfied 33% Very Satisfied 14% 0% 10% 20% 30% 40% 50% Question 14: How satisfied are you with the current level of information you can access/view regarding your company s organizational spending? Very Dissatisfied 9% Somewhat Dissatisfied 26% Neither Satisfied or Dissatisfied Satisfied 27% 30% Very Satisfied 10% 0% 10% 20% 30% 40% 50% Overall, respondents are not overwhelmingly satisfied or dissatisfied with their organization s ability to aggregate vendor contracts across various departments, their ability to leverage supplier discounts by meeting early payment invoice deadlines, or their current level of information regarding their company s organizational spending that they can access. Page 19

21 3 Respondent Profile and Survey Methodology An online survey ( was administered to participants in the Ariba LIVE convention. All valid survey respondents must have indicated decision-making or influencing power over corporate purchasing methods (i.e., credit card, check, etc.) Respondents were invited to take the survey at a convention kiosk, and responses were collected from 5/3/04 until 5/4/04. Ultimately, 153 respondents submitted a response yielding a statistically significance of +/- 7.92% confidence interval at the 95% confidence level. Page 20