User Guidance in Business Process Modelling

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1 User Guidance in Business Process Modelling Dissertation zur Erlangung des Doktorgrades der Naturwissenschaften vorgelegt von Diplom-Wirtschaftsinformatiker (FH) Matthias Born aus Albstadt genehmigt von der Fakultat fiir Mathematik/Informatik und Maschinenbau der Technischen Universitat Clausthal, Tag der miindlichen Priifung 18. Januar 2012

2 Contents List of Figures List of Tables List of Listings List of Abbreviations v vii ix xi I Foundation 1 1 Introduction Motivation Research Questions Research Methodology 6 \1.4 Research Contributions Document Structure 12 2 Foundation of Business Process Modelling A History of Business Processes 15 '2.2 Fundamentals Definition Business Process Models Conceptual Business Process Modelling Languages The Principles of Business Process Management Defining Business Process Management Business Process Management Methodology The Act of Modelling Conceptual Modelling Evolution of Modelling Automation Process Modelling Methodology: An Example Summary 37 II User Guidance in Business Process Modelling 39 3 ^Analysing the Process Modelling Discipline 41,/ 3.1 Expert Interviews Interview Construction Interview Results Observing Modelling Courses 49

3 3.3 Relevant Issues and Problems Functionalities of Process Modelling Tools Example of Variants in Process Models Related Work Summary 60 Labelling Business Process Elements Semantics and Grammar Relevant to Modelling Analysis of Labels Constructing the Label Analysis Component Analysis of SAP Solution Maps Identifying Naming Issues Guidelines for Labelling Activities Related Work Summary 80 Principles of Guided Process Modelling Defining Guidance Foundation of Recommender Systems Applying Recommender Systems to Business Process Modelling Guided Process Modelling - Use Cases Requirements for a Structured Process Repository Evaluating the Principles of Guided Process Modelling Related Work Supporting Workflow Modelling Supporting Process Modelling Summary 98 Context-Aware Process Knowledge Base Analysis of Existing Process Model Repositories * Specification of a Structured Process Knowledge Base Extension of the Conceptual Process Meta-Model Principles of a Structured Process Knowledge Base Formalisation of Business Process Model Generic Structure Business Process Artefacts The Concept of Dictionary Entry Names Integration of Context-Awareness The Idea of Context-Awareness Context-Driver Principle Logical Definition Application of the Context-Driver Principle Querying the Context Environment Context-Aware Naming of Process Artefacts Context-Driven Guidance in Process Modelling Types of Recommendations Filtering Recommended Elements Related Work Summary 132

4 III Guided Process Modelling Tool Designing a Guided Process Modelling Tool Technical Requirements Functional Requirements Non-Functional Requirements Architecture Overview Data Model General Overview Entity and Relation Model Context Model Back-End Controller Controller Architecture Model Persistence Component Context Controller Component 151 % Dictionary Component Natural Language Processor Recommendation Component Interface Front-End Front-End Controller Graphical User Interface Technical Environment Technical Overview Frameworks Integrated into the Front-End 167 i Frameworks Integrated into the Back-End Database Summary 170 IV Evaluation and Resume Evaluation of Context-Driven Guided Process Modelling Performance Analysis of the Context Handler Querying the Context Environment Performance Tests Controlled Experiment Evaluation Methodology Formulation of the Hypotheses Defining Relevant Variables Construction of the Controlled Experiment Execution and Analysis of the Results Limitation Summary Conclusion and Future Work 199,.9.1 Conclusions 199./ 9.2 Future Work 201

5 V References and Appendix 205 Bibliography 207 A Implementing a Guided Process Modelling Tool 225 A.I Implementing the Model and the Back-End Controller 225 A.I.I Model Persistence 225 A.1.2 Natural Language Processing 228 A.1.3 Dictionary Controller A. 1.4 Implementing the Recommendation Component 230 A.1.5 Servlet Interfaces 230 A.2 Front-End 231 A.2.1 Process Modelling Language 232 A.2.2 Events and Event Listeners 233 A.2.3 Communication with Back-End Controller 234 sa.2.4 Graphical User Interface 235 B Controlled Experiment 239 B.I Questionnaire 239 B.2 Use Case - Processing of a Sales Order 245 B.3 Data Collection 246

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