Care and Warranty Guide

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1 Care and Warranty Guide Keeping Your Olive Wood Floor Beautiful for Generations

2 C a r i ng Fo r Yo u r T u s c a n y Olive Wo o d Fl o o r Tuscany Olive Wood flooring can last for generations with minimal care and maintenance. But you should avoid the three things that can damage it. The first is prolonged exposure to water or other liquids and chemicals. The second is dirt and grit that if left unswept can damage the surface over time. The third is abuse from things such as heavy dropped objects, shoes with cleats, moving furniture and appliances. Please read our list of simple do s and don ts below: Do s. Keep your floor clean and free of dirt and debris by using door mats without rubber backing and sweeping regularly with a broom, dust mop or vacuum. Use soft vacuum brush heads only no beater bars. Clean spills quickly using a cloth moistened with water, or a wood cleaner recommended by your retailer. Place area rugs in high traffic areas and areas particularly exposed to pets, spills and moisture (e.g. in front of sinks and stoves). Apply protective pads to the legs of all heavy or moving furniture, available at your retailer. Do protect your floor by first laying down a solid board of some kind before moving heavy appliances or furniture across it. Don ts. Never wet mop or flood your floor with water or other liquids. Do not use any products such as vinegar, detergent, bleach or ammonia. Don t use door mats and areas rugs that have rubber or vinyl backs. Mats need to breath to keep from trapping moisture. Don t allow people to wear damaging footwear such as stiletto heels or soccer cleats. A Few Ot h e r Re c o m m e n d at i o n s Use a swivel-head mop with soft cover. When more than sweeping is required, clean the floor with a cleaning product made specifically for wood floors by spraying the floor cleaner directly onto the mop cover. Never leave any amount of liquid (water, juice, soft drinks, alcohol, etc.) on the floor for any more time than it takes to wipe it up. Do not use any cleaning agents containing wax, oil or polish. Leftover residue from these agents can leave a dull film on the floor.

3 Macchiato Do not use steel wool or scouring powder as this can scratch the finish. Do not use any wax or cleaner that must be mixed with water such as oil soap, as this may ruin your floor and result in a loss of warranty. Keep animal nails trimmed to minimize finish scratches. Certain types of casters on furniture may damage hardwood flooring. Keep the relative humidity in your home between 35% and 55%. S u n l i g h t No t a Pr o b l e m Many wood floors, like fabrics, change shade dramatically over time with exposure to sunlight. Tuscan Olive Wood is not one of these and will show virtually no change even when exposed to direct sunlight for prolonged periods. If the possibility of even minor color change concerns you, protect areas consistently exposed to strong sunlight with curtains, blinds or UV resistant film. For care and maintenance related questions please contact us at tuscanyolivewood.com.

4 T u s c a n y Olive Wo o d Residential 50 Year Limited Wa r r a n t y Tuscany Olive Wood warrants to the original residential purchaser for 50 years from the date of purchase, that: The finish on the product will not wear through or separate from the wood flooring beneath it The flooring will be free from manufacturing defects Tuscany Olive Wood also warrants to the original residential purchaser for the life of the floor, that the flooring will not buckle, warp or separate at the plies. This warranty applies only to flooring used under normal household conditions and maintained and installed according to our recommendations. Manufacturing defects that are clearly visible are only covered prior to installation, so you or your installer should inspect each piece prior to installation for any milling, dimensional or visual defects. Please note, wood is a natural product and there will be natural variations in color, tone and grain that are not covered by this warranty. I m p o rtan t Co n d i t i o n s Tuscany Olive Wood s Residential Limited Warranty is made subject to the following conditions: 1. the flooring must be installed in accordance with Tuscany Olive Wood installation instructions (see tuscanyolivewood.com). Warranty does not apply if the wood flooring has not been cleaned, maintained or cared for according to the cleaning and care instructions provided by Tuscany Olive Wood. 2. tuscany Olive Wood warrants its products against manufacturing defects that exist in its products prior to product installation. Flooring installed with known defects is not covered under this warranty. All planks must be inspected for possible, recognizable defects before and during the installation as any right to claim under warranty becomes invalid after planks with visible defects have been installed. Warranty claims can only be accepted if the planks were delivered by the dealer in the original packaging.

5 3. the surface wear or damage must not be the result of abusive conditions, misuse of the product, freight damage, modification, alteration, repair or service of the product by anyone other than the authorized Tuscany Olive Wood representative, improper care or maintenance (see care and maintenance instructions), or accidents, such as but not limited to severe impact, scratching, cutting, negligence or chemical damage. Gloss reduction is not surface wear. The surface wear must be readily visible from the distance of 6 feet, measuring at least 1 square inch. 4. the flooring must be installed in a dry, climate controlled, indoor, residential environment. 5. Moldings and accessories are not covered by this warranty. W h at Ha p pen s in t h e U n l i k e ly Ev e n t Yo u Have a Claim? To make a warranty claim, contact your retailer. An original proof of purchase, including the date of purchase, must be presented to make a claim. This warranty applies only to the original purchaser and is not transferable. If a claim occurs within 50 years following the date of purchase and meets the above conditions, Tuscany Olive Wood, at its option, will repair, replace, or refund the cost of the defective materials. Tuscany Olive Wood will also pay reasonable labor costs to repair or replace the defective materials if a claim occurs during the first five years after installation, or for the length of the warranty, whichever is less and if the floor was professionally installed. If the product for which a claim is made is no longer available, the customer shall be able to choose from Tuscany Olive Wood s current product range of equal value. Tuscany Olive Wood warrants repaired or replaced products for the remainder of the original warranty period only. Tuscany Olive Wood reserves the right to inspect the installed planks and to remove samples if needed for analysis. To make a claim under this Warranty, contact your Tuscany Olive Wood retailer within thirty (30) days following the date of discovery or detection of a warranty claim. This Warranty, dated June 1, 2012, supersedes all Tuscany Olive Wood warranties previously issued.

6 W h at is No t Covered by Th i s Wa r r a n t y Wood flooring installed in full bathrooms with a shower or bathtub. Damage caused by fire, flooding, and other natural disasters and Acts of God. Damage caused by negligence, accidents, misuse or abuse. Damage caused by vacuum cleaner beater bar or hard heads. Damage caused by appliances, furniture and casters. Damage caused by cutting from sharp objects. Reduction in gloss, scratches or indentation due to sand, pebble or other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required. Color, shade or texture variations between samples, printed color photography or replacement flooring and the actual material. Color variations between flooring and/or samples and other flooring or wood products, which you wish to match. Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor. Noises associated with anything other than the mis-manufacture of the flooring. Naturally occurring wood characteristics such as variations in grain, color, mineral streaks and knots. Changes in color due to exposure to sunlight and age. Natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity. Products designated as thrift, antique, tavern, bargain, cabin grade, seconds, economy grade, rustic, closeout, off-goods or non-standard. Such products are sold As Is. Floors that are installed in other than owner-occupied or tenantoccupied residencies. Construction or installation-related damage. Floors damaged or adhesive breakdown caused by subfloor moisture

7 or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions. Installation defects, including installation made:(i) in violation of applicable state or local housing or building codes, or (ii) contrary to written instructions furnished with the product. D isclaimer o f Wa r r a n t y EXCEPT FOR THE FOREGOING WARRANTY, TUSCANY OLIVE WOOD DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY FEDERAL AND STATE LAW, ALL OTHER WARRANTIES AND GUARANTEES, WHETHER EXPRESS OR IMPLIED. INCLUDING ANY IMPLIED REPRESENTATION OR WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT WILL TUSCANY OLIVE WOOD BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES. (SOME STATES DO NOT ALLOW FOR THE EXCLUSION OF CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION OF CONSEQUENTIAL DAMAGES MAY NOT APPLY TO YOU.) THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE. THE FOREGOING WARRANTY CONSTITUTES THE ENTIRE AGREEMENT OF THE PARTIES, AND NO WAIVER OR AMENDMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY AUTHORIZED REPRESENTATIVES OF TUSCANY OLIVE WOOD. Effective date: June, 2012.

8 Tuscan Sun Specified Flooring Corporate Office 1175 Revolution Mill Drive Studio 10 Greensboro, NC specifiedfloors.com Specified Flooring, a division of SCC, 2012 CWBOW0612

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